From 0351c979e1a17becd8a16d5d9cffae6aebe60ef0 Mon Sep 17 00:00:00 2001 From: qgarnier Date: Fri, 7 May 2021 16:13:57 +0200 Subject: [PATCH] del(kayako): remove plugin (#2779) --- apps/kayako/api/mode/listdepartment.pm | 133 --------- apps/kayako/api/mode/listpriority.pm | 133 --------- apps/kayako/api/mode/liststaff.pm | 131 -------- apps/kayako/api/mode/liststatus.pm | 131 -------- apps/kayako/api/mode/ticketcount.pm | 396 ------------------------- apps/kayako/api/plugin.pm | 52 ---- apps/kayako/sql/mode/listdepartment.pm | 68 ----- apps/kayako/sql/mode/listpriority.pm | 68 ----- apps/kayako/sql/mode/liststaff.pm | 68 ----- apps/kayako/sql/mode/liststatus.pm | 68 ----- apps/kayako/sql/mode/ticketcount.pm | 272 ----------------- 11 files changed, 1520 deletions(-) delete mode 100644 apps/kayako/api/mode/listdepartment.pm delete mode 100644 apps/kayako/api/mode/listpriority.pm delete mode 100644 apps/kayako/api/mode/liststaff.pm delete mode 100644 apps/kayako/api/mode/liststatus.pm delete mode 100644 apps/kayako/api/mode/ticketcount.pm delete mode 100644 apps/kayako/api/plugin.pm delete mode 100644 apps/kayako/sql/mode/listdepartment.pm delete mode 100644 apps/kayako/sql/mode/listpriority.pm delete mode 100644 apps/kayako/sql/mode/liststaff.pm delete mode 100644 apps/kayako/sql/mode/liststatus.pm delete mode 100644 apps/kayako/sql/mode/ticketcount.pm diff --git a/apps/kayako/api/mode/listdepartment.pm b/apps/kayako/api/mode/listdepartment.pm deleted file mode 100644 index e1bd82e93..000000000 --- a/apps/kayako/api/mode/listdepartment.pm +++ /dev/null @@ -1,133 +0,0 @@ -# -# Copyright 2021 Centreon (http://www.centreon.com/) -# -# Centreon is a full-fledged industry-strength solution that meets -# the needs in IT infrastructure and application monitoring for -# service performance. -# -# Licensed under the Apache License, Version 2.0 (the "License"); -# you may not use this file except in compliance with the License. -# You may obtain a copy of the License at -# -# http://www.apache.org/licenses/LICENSE-2.0 -# -# Unless required by applicable law or agreed to in writing, software -# distributed under the License is distributed on an "AS IS" BASIS, -# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. -# See the License for the specific language governing permissions and -# limitations under the License. -# - -package apps::kayako::api::mode::listdepartment; - -use base qw(centreon::plugins::mode); - -use strict; -use warnings; -use centreon::plugins::http; -use XML::XPath; -use Digest::SHA qw(hmac_sha256_base64); - -my %handlers = (ALRM => {} ); - -sub new { - my ($class, %options) = @_; - my $self = $class->SUPER::new(package => __PACKAGE__, %options); - bless $self, $class; - - $options{options}->add_options(arguments => { - "hostname:s" => { name => 'hostname' }, - "port:s" => { name => 'port' }, - "proto:s" => { name => 'proto' }, - "urlpath:s" => { name => 'url_path', default => '/api/index.php?' }, - "timeout:s" => { name => 'timeout' }, - "kayako-api-key:s" => { name => 'kayako_api_key' }, - "kayako-secret-key:s" => { name => 'kayako_secret_key' }, - }); - - $self->{http} = centreon::plugins::http->new(%options); - return $self; -} - -sub check_options { - my ($self, %options) = @_; - $self->SUPER::init(%options); - - if (!defined($self->{option_results}->{kayako_api_key})) { - $self->{output}->add_option_msg(short_msg => "Please specify an API key for Kayako."); - $self->{output}->option_exit(); - } - if (!defined($self->{option_results}->{kayako_secret_key})) { - $self->{output}->add_option_msg(short_msg => "Please specify a secret key for Kayako."); - $self->{output}->option_exit(); - } - my $salt = ''; - $salt .= int(rand(10)) for 1..10; - my $digest = hmac_sha256_base64($salt, $self->{option_results}->{kayako_secret_key}); - $self->{option_results}->{url_path} .= "/Base/Department&apikey=" . $self->{option_results}->{kayako_api_key} . "&salt=" . $salt . "&signature=" . $digest . "="; - $self->{http}->set_options(%{$self->{option_results}}); -} - -sub run { - my ($self, %options) = @_; - - my $webcontent = $self->{http}->set_options(%{$self->{option_results}}); - my $xp = XML::XPath->new($webcontent); - my $nodes = $xp->find('departments/department'); - - foreach my $actionNode ($nodes->get_nodelist) { - my ($id) = $xp->find('./id', $actionNode)->get_nodelist; - my $trim_id = centreon::plugins::misc::trim($id->string_value); - my ($title) = $xp->find('./title', $actionNode)->get_nodelist; - my $trim_title = centreon::plugins::misc::trim($title->string_value); - - $self->{output}->output_add(long_msg => "'" . $trim_title . "' [id = " . $trim_id . "]"); - } - - $self->{output}->output_add(severity => 'OK', - short_msg => 'List department:'); - $self->{output}->display(nolabel => 1, force_ignore_perfdata => 1, force_long_output => 1); - $self->{output}->exit(); -} - -1; - -__END__ - -=head1 MODE - -List departments of kayako - -=over 8 - -=item B<--hostname> - -IP Addr/FQDN of the webserver host (required) - -=item B<--port> - -Port used by Apache - -=item B<--proto> - -Specify https if needed - -=item B<--urlpath> - -This is the URL you should dispatch all GET, POST, PUT & DELETE requests to (Default: '/api/index.php?') - -=item B<--timeout> - -Threshold for HTTP timeout. - -=item B<--kayako-api-key> - -This is your unique API key. - -=item B<--kayako-secret-key> - -The secret key is used to sign all the requests dispatched to Kayako. - -=back - -=cut diff --git a/apps/kayako/api/mode/listpriority.pm b/apps/kayako/api/mode/listpriority.pm deleted file mode 100644 index 055271c10..000000000 --- a/apps/kayako/api/mode/listpriority.pm +++ /dev/null @@ -1,133 +0,0 @@ -# -# Copyright 2021 Centreon (http://www.centreon.com/) -# -# Centreon is a full-fledged industry-strength solution that meets -# the needs in IT infrastructure and application monitoring for -# service performance. -# -# Licensed under the Apache License, Version 2.0 (the "License"); -# you may not use this file except in compliance with the License. -# You may obtain a copy of the License at -# -# http://www.apache.org/licenses/LICENSE-2.0 -# -# Unless required by applicable law or agreed to in writing, software -# distributed under the License is distributed on an "AS IS" BASIS, -# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. -# See the License for the specific language governing permissions and -# limitations under the License. -# - -package apps::kayako::api::mode::listpriority; - -use base qw(centreon::plugins::mode); - -use strict; -use warnings; -use centreon::plugins::http; -use XML::XPath; -use Digest::SHA qw(hmac_sha256_base64); - -my %handlers = (ALRM => {} ); - -sub new { - my ($class, %options) = @_; - my $self = $class->SUPER::new(package => __PACKAGE__, %options); - bless $self, $class; - - $options{options}->add_options(arguments => { - "hostname:s" => { name => 'hostname' }, - "port:s" => { name => 'port' }, - "proto:s" => { name => 'proto' }, - "urlpath:s" => { name => 'url_path', default => '/api/index.php?' }, - "timeout:s" => { name => 'timeout' }, - "kayako-api-key:s" => { name => 'kayako_api_key' }, - "kayako-secret-key:s" => { name => 'kayako_secret_key' }, - }); - - $self->{http} = centreon::plugins::http->new(%options); - return $self; -} - -sub check_options { - my ($self, %options) = @_; - $self->SUPER::init(%options); - - if (!defined($self->{option_results}->{kayako_api_key})) { - $self->{output}->add_option_msg(short_msg => "Please specify an API key for Kayako."); - $self->{output}->option_exit(); - } - if (!defined($self->{option_results}->{kayako_secret_key})) { - $self->{output}->add_option_msg(short_msg => "Please specify a secret key for Kayako."); - $self->{output}->option_exit(); - } - - my $salt; - $salt .= int(rand(10)) for 1..10; - my $digest = hmac_sha256_base64 ($salt, $self->{option_results}->{kayako_secret_key}); - $self->{option_results}->{url_path} .= "/Tickets/TicketPriority&apikey=" . $self->{option_results}->{kayako_api_key} . "&salt=" . $salt . "&signature=" . $digest . "="; - $self->{http}->set_options(%{$self->{option_results}}); -} - -sub run { - my ($self, %options) = @_; - - my $webcontent = $self->{http}->request(); - my $xp = XML::XPath->new( $webcontent ); - my $nodes = $xp->find('ticketpriorities/ticketpriority'); - - foreach my $actionNode ($nodes->get_nodelist) { - my ($id) = $xp->find('./id', $actionNode)->get_nodelist; - my $trim_id = centreon::plugins::misc::trim($id->string_value); - my ($title) = $xp->find('./title', $actionNode)->get_nodelist; - my $trim_title = centreon::plugins::misc::trim($title->string_value); - $self->{output}->output_add(long_msg => "'" . $trim_title . "' [id = " . $trim_id . "]"); - } - - $self->{output}->output_add(severity => 'OK', - short_msg => 'List priority:'); - $self->{output}->display(nolabel => 1, force_ignore_perfdata => 1, force_long_output => 1); - $self->{output}->exit(); -} - -1; - -__END__ - -=head1 MODE - -List departmentf of kayako - -=over 8 - -=item B<--hostname> - -IP Addr/FQDN of the webserver host (required) - -=item B<--port> - -Port used by Apache - -=item B<--proto> - -Specify https if needed - -=item B<--urlpath> - -This is the URL you should dispatch all GET, POST, PUT & DELETE requests to (Default: '/api/index.php?') - -=item B<--timeout> - -Threshold for HTTP timeout. - -=item B<--kayako-api-key> - -This is your unique API key. - -=item B<--kayako-secret-key> - -The secret key is used to sign all the requests dispatched to Kayako. - -=back - -=cut diff --git a/apps/kayako/api/mode/liststaff.pm b/apps/kayako/api/mode/liststaff.pm deleted file mode 100644 index 68fbc7364..000000000 --- a/apps/kayako/api/mode/liststaff.pm +++ /dev/null @@ -1,131 +0,0 @@ -# -# Copyright 2021 Centreon (http://www.centreon.com/) -# -# Centreon is a full-fledged industry-strength solution that meets -# the needs in IT infrastructure and application monitoring for -# service performance. -# -# Licensed under the Apache License, Version 2.0 (the "License"); -# you may not use this file except in compliance with the License. -# You may obtain a copy of the License at -# -# http://www.apache.org/licenses/LICENSE-2.0 -# -# Unless required by applicable law or agreed to in writing, software -# distributed under the License is distributed on an "AS IS" BASIS, -# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. -# See the License for the specific language governing permissions and -# limitations under the License. -# - -package apps::kayako::api::mode::liststaff; - -use base qw(centreon::plugins::mode); - -use strict; -use warnings; -use centreon::plugins::http; -use XML::XPath; -use Digest::SHA qw(hmac_sha256_base64); - -sub new { - my ($class, %options) = @_; - my $self = $class->SUPER::new(package => __PACKAGE__, %options); - bless $self, $class; - - $options{options}->add_options(arguments => { - "hostname:s" => { name => 'hostname' }, - "port:s" => { name => 'port' }, - "proto:s" => { name => 'proto' }, - "urlpath:s" => { name => 'url_path', default => '/api/index.php?' }, - "timeout:s" => { name => 'timeout' }, - "kayako-api-key:s" => { name => 'kayako_api_key' }, - "kayako-secret-key:s" => { name => 'kayako_secret_key' }, - }); - - $self->{http} = centreon::plugins::http->new(%options); - return $self; -} - -sub check_options { - my ($self, %options) = @_; - $self->SUPER::init(%options); - - if (!defined($self->{option_results}->{kayako_api_key})) { - $self->{output}->add_option_msg(short_msg => "Please specify an API key for Kayako."); - $self->{output}->option_exit(); - } - if (!defined($self->{option_results}->{kayako_secret_key})) { - $self->{output}->add_option_msg(short_msg => "Please specify a secret key for Kayako."); - $self->{output}->option_exit(); - } - - my $salt; - $salt .= int(rand(10)) for 1..10; - my $digest = hmac_sha256_base64 ($salt, $self->{option_results}->{'kayako_secret_key'}); - $self->{option_results}->{url_path} .= "/Base/Staff&apikey=" . $self->{option_results}->{kayako_api_key} . "&salt=" . $salt . "&signature=" . $digest . "="; - $self->{http}->set_options(%{$self->{option_results}}); -} - -sub run { - my ($self, %options) = @_; - - my $webcontent = $self->{http}->request(); - my $xp = XML::XPath->new( $webcontent ); - my $nodes = $xp->find('staffusers/staff'); - - foreach my $actionNode ($nodes->get_nodelist) { - my ($id) = $xp->find('./id', $actionNode)->get_nodelist; - my $trim_id = centreon::plugins::misc::trim($id->string_value); - my ($title) = $xp->find('./username', $actionNode)->get_nodelist; - my $trim_title = centreon::plugins::misc::trim($title->string_value); - $self->{output}->output_add(long_msg => "'" . $trim_title . "' [id = " . $trim_id . "]"); - } - - $self->{output}->output_add(severity => 'OK', - short_msg => 'List staff:'); - $self->{output}->display(nolabel => 1, force_ignore_perfdata => 1, force_long_output => 1); - $self->{output}->exit(); -} - -1; - -__END__ - -=head1 MODE - -List departmentf of kayako - -=over 8 - -=item B<--hostname> - -IP Addr/FQDN of the webserver host (required) - -=item B<--port> - -Port used by Apache - -=item B<--proto> - -Specify https if needed - -=item B<--urlpath> - -This is the URL you should dispatch all GET, POST, PUT & DELETE requests to (Default: '/api/index.php?') - -=item B<--timeout> - -Threshold for HTTP timeout. - -=item B<--kayako-api-key> - -This is your unique API key. - -=item B<--kayako-secret-key> - -The secret key is used to sign all the requests dispatched to Kayako. - -=back - -=cut diff --git a/apps/kayako/api/mode/liststatus.pm b/apps/kayako/api/mode/liststatus.pm deleted file mode 100644 index 1eccdc038..000000000 --- a/apps/kayako/api/mode/liststatus.pm +++ /dev/null @@ -1,131 +0,0 @@ -# -# Copyright 2021 Centreon (http://www.centreon.com/) -# -# Centreon is a full-fledged industry-strength solution that meets -# the needs in IT infrastructure and application monitoring for -# service performance. -# -# Licensed under the Apache License, Version 2.0 (the "License"); -# you may not use this file except in compliance with the License. -# You may obtain a copy of the License at -# -# http://www.apache.org/licenses/LICENSE-2.0 -# -# Unless required by applicable law or agreed to in writing, software -# distributed under the License is distributed on an "AS IS" BASIS, -# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. -# See the License for the specific language governing permissions and -# limitations under the License. -# - -package apps::kayako::api::mode::liststatus; - -use base qw(centreon::plugins::mode); - -use strict; -use warnings; -use centreon::plugins::http; -use XML::XPath; -use Digest::SHA qw(hmac_sha256_base64); - -sub new { - my ($class, %options) = @_; - my $self = $class->SUPER::new(package => __PACKAGE__, %options); - bless $self, $class; - - $options{options}->add_options(arguments => { - "hostname:s" => { name => 'hostname' }, - "port:s" => { name => 'port' }, - "proto:s" => { name => 'proto' }, - "urlpath:s" => { name => 'url_path', default => '/api/index.php?' }, - "timeout:s" => { name => 'timeout' }, - "kayako-api-key:s" => { name => 'kayako_api_key' }, - "kayako-secret-key:s" => { name => 'kayako_secret_key' }, - }); - - $self->{http} = centreon::plugins::http->new(%options); - return $self; -} - -sub check_options { - my ($self, %options) = @_; - $self->SUPER::init(%options); - - if (!defined($self->{option_results}->{kayako_api_key})) { - $self->{output}->add_option_msg(short_msg => "Please specify an API key for Kayako."); - $self->{output}->option_exit(); - } - if (!defined($self->{option_results}->{kayako_secret_key})) { - $self->{output}->add_option_msg(short_msg => "Please specify a secret key for Kayako."); - $self->{output}->option_exit(); - } - - my $salt; - $salt .= int(rand(10)) for 1..10; - my $digest = hmac_sha256_base64 ($salt, $self->{option_results}->{'kayako_secret_key'}); - $self->{option_results}->{'url_path'} .= "/Tickets/TicketStatus&apikey=" . $self->{option_results}->{kayako_api_key} . "&salt=" . $salt . "&signature=" . $digest . "="; - $self->{http}->set_options(%{$self->{option_results}}); -} - -sub run { - my ($self, %options) = @_; - - my $webcontent = $self->{http}->request(); - my $xp = XML::XPath->new($webcontent); - my $nodes = $xp->find('ticketstatuses/ticketstatus'); - - foreach my $actionNode ($nodes->get_nodelist) { - my ($id) = $xp->find('./id', $actionNode)->get_nodelist; - my $trim_id = centreon::plugins::misc::trim($id->string_value); - my ($title) = $xp->find('./title', $actionNode)->get_nodelist; - my $trim_title = centreon::plugins::misc::trim($title->string_value); - $self->{output}->output_add(long_msg => "'" . $trim_title . "' [id = " . $trim_id . "]"); - } - - $self->{output}->output_add(severity => 'OK', - short_msg => 'List status:'); - $self->{output}->display(nolabel => 1, force_ignore_perfdata => 1, force_long_output => 1); - $self->{output}->exit(); -} - -1; - -__END__ - -=head1 MODE - -List departmentf of kayako - -=over 8 - -=item B<--hostname> - -IP Addr/FQDN of the webserver host (required) - -=item B<--port> - -Port used by Apache - -=item B<--proto> - -Specify https if needed - -=item B<--urlpath> - -This is the URL you should dispatch all GET, POST, PUT & DELETE requests to (Default: '/api/index.php?') - -=item B<--timeout> - -Threshold for HTTP timeout. - -=item B<--kayako-api-key> - -This is your unique API key. - -=item B<--kayako-secret-key> - -The secret key is used to sign all the requests dispatched to Kayako. - -=back - -=cut diff --git a/apps/kayako/api/mode/ticketcount.pm b/apps/kayako/api/mode/ticketcount.pm deleted file mode 100644 index 703a32eaa..000000000 --- a/apps/kayako/api/mode/ticketcount.pm +++ /dev/null @@ -1,396 +0,0 @@ -# -# Copyright 2021 Centreon (http://www.centreon.com/) -# -# Centreon is a full-fledged industry-strength solution that meets -# the needs in IT infrastructure and application monitoring for -# service performance. -# -# Licensed under the Apache License, Version 2.0 (the "License"); -# you may not use this file except in compliance with the License. -# You may obtain a copy of the License at -# -# http://www.apache.org/licenses/LICENSE-2.0 -# -# Unless required by applicable law or agreed to in writing, software -# distributed under the License is distributed on an "AS IS" BASIS, -# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. -# See the License for the specific language governing permissions and -# limitations under the License. -# - -package apps::kayako::api::mode::ticketcount; - -use base qw(centreon::plugins::mode); - -use strict; -use warnings; -use centreon::plugins::statefile; -use centreon::plugins::http; -use XML::XPath; -use Digest::SHA qw(hmac_sha256_base64); -use Time::Local; - -my $url_original_path; -my $start = ""; -my $end = ""; -my $priority_filter; -my @priority_filters; -my $ticket_total = 0; -my %tickets; -my $label; - -sub new { - my ($class, %options) = @_; - my $self = $class->SUPER::new(package => __PACKAGE__, %options); - bless $self, $class; - - $options{options}->add_options(arguments => { - "hostname:s" => { name => 'hostname' }, - "port:s" => { name => 'port' }, - "proto:s" => { name => 'proto' }, - "urlpath:s" => { name => 'url_path', default => '/api/index.php?' }, - "timeout:s" => { name => 'timeout' }, - "kayako-api-key:s" => { name => 'kayako_api_key' }, - "kayako-secret-key:s" => { name => 'kayako_secret_key' }, - "reload-cache-time:s" => { name => 'reload_cache_time', default => 180 }, - "department-id:s" => { name => 'department_id' }, - "staff-id:s" => { name => 'staff_id' }, - "status-id:s" => { name => 'status_id' }, - "priority-id:s" => { name => 'priority_id' }, - "warning:s" => { name => 'warning' }, - "critical:s" => { name => 'critical' }, - "start-date:s" => { name => 'start_date' }, - "end-date:s" => { name => 'end_date' }, - }); - $self->{statefile_cache} = centreon::plugins::statefile->new(%options); - $self->{statefile_value} = centreon::plugins::statefile->new(%options); - $self->{http} = centreon::plugins::http->new(%options); - - return $self; -} - -sub check_options { - my ($self, %options) = @_; - $self->SUPER::init(%options); - - if (!defined($self->{option_results}->{kayako_api_key})) { - $self->{output}->add_option_msg(short_msg => "Please specify an API key for Kayako."); - $self->{output}->option_exit(); - } - if (!defined($self->{option_results}->{kayako_secret_key})) { - $self->{output}->add_option_msg(short_msg => "Please specify a secret key for Kayako."); - $self->{output}->option_exit(); - } - if (!defined($self->{option_results}->{department_id})) { - $self->{output}->add_option_msg(short_msg => "Please specify at least one department ID."); - $self->{output}->option_exit(); - } - if (!defined($self->{option_results}->{staff_id})) { - $self->{option_results}->{staff_id} = "-1"; - } - if (!defined($self->{option_results}->{status_id})) { - $self->{option_results}->{status_id} = "-1"; - } - if (defined($self->{option_results}->{priority_id})) { - @priority_filters = split(/,/, $self->{option_results}->{priority_id}); - } - if (defined($self->{option_results}->{start_date})) { - if ($self->{option_results}->{start_date} !~ m/^\d{1,2}-\d{1,2}-\d{4}$/){ - $self->{output}->add_option_msg(short_msg => "Please specify a valid date (DD-MM-YYYY)."); - $self->{output}->option_exit(); - } else { - my ($mday,$mon,$year) = split(/-/, $self->{option_results}->{start_date}); - $start = $self->{option_results}->{start_date}; - $self->{option_results}->{start_date} = timelocal(0,0,0,$mday,$mon-1,$year); - } - } - if (defined($self->{option_results}->{end_date})) { - if ($self->{option_results}->{end_date} !~ m/^\d{1,2}-\d{1,2}-\d{4}$/){ - $self->{output}->add_option_msg(short_msg => "Please specify a valid date (DD-MM-YYYY)."); - $self->{output}->option_exit(); - } else { - my ($mday,$mon,$year) = split(/-/, $self->{option_results}->{end_date}); - $end = $self->{option_results}->{end_date}; - $self->{option_results}->{end_date} = timelocal(59,59,23,$mday,$mon-1,$year); - } - } - if (($self->{perfdata}->threshold_validate(label => 'warning', value => $self->{option_results}->{warning})) == 0) { - $self->{output}->add_option_msg(short_msg => "Wrong warning threshold '" . $self->{option_results}->{warning} . "'."); - $self->{output}->option_exit(); - } - if (($self->{perfdata}->threshold_validate(label => 'critical', value => $self->{option_results}->{critical})) == 0) { - $self->{output}->add_option_msg(short_msg => "Wrong critical threshold '" . $self->{option_results}->{critical} . "'."); - $self->{output}->option_exit(); - } - - $self->{statefile_cache}->check_options(%options); - $self->{statefile_value}->check_options(%options); - - - $self->{http}->set_options(%{$self->{option_results}}); -} - -sub reload_cache { - my ($self) = @_; - my $datas = {}; - - $datas->{last_timestamp} = time(); - - my $salt = ''; - $salt .= int(rand(10)) for 1..10; - my $digest = hmac_sha256_base64 ($salt, $self->{option_results}->{kayako_secret_key}); - my $webcontent = $self->{http}->request(url_path => $url_original_path . "/Base/Department&apikey=" . $self->{option_results}->{kayako_api_key} . "&salt=" . $salt . "&signature=" . $digest . "="); - - my $xp = XML::XPath->new($webcontent); - my $nodes = $xp->find('departments/department'); - foreach my $actionNode ($nodes->get_nodelist) { - my ($id) = $xp->find('./id', $actionNode)->get_nodelist; - my $trim_id = centreon::plugins::misc::trim($id->string_value); - my ($title) = $xp->find('./title', $actionNode)->get_nodelist; - my $trim_title = centreon::plugins::misc::trim($title->string_value); - $datas->{"department_".$trim_id} = $self->{output}->decode($trim_title); - } - - $webcontent = $self->{http}->request(url_path => $url_original_path . "/Tickets/TicketPriority&apikey=" . $self->{option_results}->{kayako_api_key} . "&salt=" . $salt . "&signature=" . $digest . "="); - $xp = XML::XPath->new( $webcontent ); - $nodes = $xp->find('ticketpriorities/ticketpriority'); - foreach my $actionNode ($nodes->get_nodelist) { - my ($id) = $xp->find('./id', $actionNode)->get_nodelist; - my $trim_id = centreon::plugins::misc::trim($id->string_value); - my ($title) = $xp->find('./title', $actionNode)->get_nodelist; - my $trim_title = centreon::plugins::misc::trim($title->string_value); - $datas->{"priority_".$trim_id} = $self->{output}->decode($trim_title); - } - - $webcontent = $self->{http}->request(url_path => $url_original_path . "/Base/Staff&apikey=" . $self->{option_results}->{kayako_api_key} . "&salt=" . $salt . "&signature=" . $digest . "="); - $xp = XML::XPath->new( $webcontent ); - $nodes = $xp->find('staffusers/staff'); - foreach my $actionNode ($nodes->get_nodelist) { - my ($id) = $xp->find('./id', $actionNode)->get_nodelist; - my $trim_id = centreon::plugins::misc::trim($id->string_value); - my ($title) = $xp->find('./username', $actionNode)->get_nodelist; - my $trim_title = centreon::plugins::misc::trim($title->string_value); - $datas->{"staff_".$trim_id} = $self->{output}->decode($trim_title); - } - - $webcontent = $self->{http}->request(url_path => $url_original_path . "/Tickets/TicketStatus&apikey=" . $self->{option_results}->{kayako_api_key} . "&salt=" . $salt . "&signature=" . $digest . "="); - $xp = XML::XPath->new( $webcontent ); - $nodes = $xp->find('ticketstatuses/ticketstatus'); - foreach my $actionNode ($nodes->get_nodelist) { - my ($id) = $xp->find('./id', $actionNode)->get_nodelist; - my $trim_id = centreon::plugins::misc::trim($id->string_value); - my ($title) = $xp->find('./title', $actionNode)->get_nodelist; - my $trim_title = centreon::plugins::misc::trim($title->string_value); - $datas->{"status_".$trim_id} = $self->{output}->decode($trim_title); - } - - $self->{statefile_cache}->write(data => $datas); -} - -sub run { - my ($self, %options) = @_; - my $salt = ''; - $salt .= int(rand(10)) for 1..10; - my $digest = hmac_sha256_base64($salt, $self->{option_results}->{kayako_secret_key}); - $url_original_path = $self->{option_results}->{url_path}; - - my $has_cache_file = $self->{statefile_cache}->read(statefile => 'cache_api_' . ($self->{option_results}->{hostname}) . '_kayako'); - my $timestamp_cache = $self->{statefile_cache}->get(name => 'last_timestamp'); - if ($has_cache_file == 0 || - !defined($timestamp_cache) || ((time() - $timestamp_cache) > (($self->{option_results}->{reload_cache_time}) * 60))) { - $self->reload_cache(); - $self->{statefile_cache}->read(); - } - - my $webcontent = $self->{http}->request(url_path => $url_original_path . "/Tickets/Ticket/ListAll/" . $self->{option_results}->{department_id} . "/" . $self->{option_results}->{status_id} . "/" . $self->{option_results}->{staff_id} . "/-1/-1/1420120620/-1/-1&apikey=" . $self->{option_results}->{kayako_api_key} . "&salt=" . $salt . "&signature=" . $digest . "="); - my $xp = XML::XPath->new( $webcontent ); - my $nodes = $xp->find('tickets/ticket'); - - foreach my $actionNode ($nodes->get_nodelist) { - my $date_verif = 0; - my ($id) = $xp->find('./displayid', $actionNode)->get_nodelist; - my $trim_id = centreon::plugins::misc::trim($id->string_value); - my ($priorityid) = $xp->find('./priorityid', $actionNode)->get_nodelist; - my $trim_priorityid = centreon::plugins::misc::trim($priorityid->string_value); - my ($date) = $xp->find('./lastactivity', $actionNode)->get_nodelist; - my $trim_date = centreon::plugins::misc::trim($date->string_value); - if (defined($self->{option_results}->{start_date}) and (defined($self->{option_results}->{end_date}))) { - if ($trim_date > $self->{option_results}->{start_date} and $trim_date < $self->{option_results}->{end_date}) { - if (defined($self->{option_results}->{priority_id})){ - foreach $priority_filter (@priority_filters) { - if ($priority_filter == $trim_priorityid){ - $tickets{$priority_filter}++; - $ticket_total++; - } - } - } else { - $ticket_total++; - } - } - } elsif (defined($self->{option_results}->{start_date}) and (!defined($self->{option_results}->{end_date}))) { - if ($trim_date > $self->{option_results}->{start_date}) { - if (defined($self->{option_results}->{priority_id})){ - foreach $priority_filter (@priority_filters) { - if ($priority_filter == $trim_priorityid){ - $tickets{$priority_filter}++; - $ticket_total++; - } - } - } else { - $ticket_total++; - } - } - } elsif (!defined($self->{option_results}->{start_date}) and (defined($self->{option_results}->{end_date}))) { - if ($trim_date < $self->{option_results}->{end_date}) { - if (defined($self->{option_results}->{priority_id})){ - foreach $priority_filter (@priority_filters) { - if ($priority_filter == $trim_priorityid){ - $tickets{$priority_filter}++; - $ticket_total++; - } - } - } else { - $ticket_total++; - } - } - } else { - if (defined($self->{option_results}->{priority_id})){ - foreach $priority_filter (@priority_filters) { - if ($priority_filter == $trim_priorityid){ - $tickets{$priority_filter}++; - $ticket_total++; - } - } - } else { - $ticket_total++; - } - } - } - -########### -# Manage Output -########### - my $exit = $self->{perfdata}->threshold_check(value => $ticket_total, threshold => [ { label => 'critical', exit_litteral => 'critical' }, { label => 'warning', exit_litteral => 'warning' } ]); - my $staff = ""; - my $ticket_status = ""; - my $period = ""; - - if (defined($self->{option_results}->{staff_id}) && ($self->{option_results}->{staff_id} =~ m/^\d*$/)) { - $staff = " for staff '" . $self->{statefile_cache}->get(name => 'staff_'.$self->{option_results}->{staff_id}) ."'"; - } - - if (defined($self->{option_results}->{status_id}) && ($self->{option_results}->{status_id} =~ m/^\d*$/)) { - $ticket_status = " in status '" . $self->{statefile_cache}->get(name => 'status_'.$self->{option_results}->{status_id}) ."'"; - } - - if (defined($self->{option_results}->{start_date}) || defined($self->{option_results}->{end_date})){ - $period = " -"; - } - - if (defined($self->{option_results}->{start_date})){ - $start = " Start: " . $start; - } - - if (defined($self->{option_results}->{end_date})){ - $end = " End: " . $end; - } - - if (defined($self->{option_results}->{priority_id})){ - foreach $priority_filter (@priority_filters) { - $label = $self->{statefile_cache}->get(name => 'priority_'.$priority_filter); - $self->{output}->perfdata_add(label => $label, value => $tickets{$priority_filter}, - min => 0, max => $ticket_total); - } - } - $self->{output}->perfdata_add(label => 'Total', value => $ticket_total, - warning => $self->{perfdata}->get_perfdata_for_output(label => 'warning'), - critical => $self->{perfdata}->get_perfdata_for_output(label => 'critical')); - - $self->{output}->output_add(severity => $exit, - short_msg => sprintf("%s tickets%s%s%s%s%s", $ticket_total, $staff, $ticket_status, $period, $start, $end)); - - $self->{output}->display(); - $self->{output}->exit(); -} - -1; - -__END__ - -=head1 MODE - -Count tickets of kayako - -=over 8 - -=item B<--hostname> - -IP Addr/FQDN of the webserver host (required) - -=item B<--port> - -Port used by Apache - -=item B<--proto> - -Specify https if needed - -=item B<--urlpath> - -This is the URL you should dispatch all GET, POST, PUT & DELETE requests to (Default: '/api/index.php?') - -=item B<--timeout> - -Threshold for HTTP timeout. - -=item B<--kayako-api-key> - -This is your unique API key. (required) - -=item B<--kayako-secret-key> - -The secret key is used to sign all the requests dispatched to Kayako. (required) - -=item B<--reload-cache-time> - -Time in seconds before reloading cache file (default: 180). - -=item B<--department-id> - -Filter the tickets by the specified department id, you can specify multiple id's by separating the values using a comma. Example: 1,2,3 . -You must define at least one id. (required) - -=item B<--priority-id> - -Filter the tickets by the specified ticket priority id, you can specify multiple id's by separating the values using a comma. Example: 1,2,3 . -By default, all ticket priority are included. - -=item B<--staff-id> - -Filter the tickets by the specified owner staff id, you can specify multiple id's by separating the values using a comma. Example: 1,2,3 . -By default, all staff users are included. - -=item B<--status-id> - -Filter the tickets by the specified ticket status id, you can specify multiple id's by separating the values using a comma. Example: 1,2,3 . -By default, the filter is on unresolved ticket statuses. - -=item B<--warning> - -Threshold warning. - -=item B<--critical> - -Threshold critical. - -=item B<--start-date> - -Filter on last activity. For example: 21-03-2014 - -=item B<--end-date> - -Filter on last activity. For example: 21-03-2014 - -=back - -=cut diff --git a/apps/kayako/api/plugin.pm b/apps/kayako/api/plugin.pm deleted file mode 100644 index f8ff43726..000000000 --- a/apps/kayako/api/plugin.pm +++ /dev/null @@ -1,52 +0,0 @@ -# -# Copyright 2021 Centreon (http://www.centreon.com/) -# -# Centreon is a full-fledged industry-strength solution that meets -# the needs in IT infrastructure and application monitoring for -# service performance. -# -# Licensed under the Apache License, Version 2.0 (the "License"); -# you may not use this file except in compliance with the License. -# You may obtain a copy of the License at -# -# http://www.apache.org/licenses/LICENSE-2.0 -# -# Unless required by applicable law or agreed to in writing, software -# distributed under the License is distributed on an "AS IS" BASIS, -# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. -# See the License for the specific language governing permissions and -# limitations under the License. -# - -package apps::kayako::api::plugin; - -use strict; -use warnings; -use base qw(centreon::plugins::script_simple); - -sub new { - my ($class, %options) = @_; - my $self = $class->SUPER::new(package => __PACKAGE__, %options); - bless $self, $class; - - $self->{version} = '0.1'; - %{$self->{modes}} = ( - 'list-department' => 'apps::kayako::api::mode::listdepartment', - 'list-priority' => 'apps::kayako::api::mode::listpriority', - 'list-staff' => 'apps::kayako::api::mode::liststaff', - 'list-status' => 'apps::kayako::api::mode::liststatus', - 'ticket-count' => 'apps::kayako::api::mode::ticketcount', - ); - - return $self; -} - -1; - -__END__ - -=head1 PLUGIN DESCRIPTION - -Check Kayako with REST API. - -=cut diff --git a/apps/kayako/sql/mode/listdepartment.pm b/apps/kayako/sql/mode/listdepartment.pm deleted file mode 100644 index 8bb164171..000000000 --- a/apps/kayako/sql/mode/listdepartment.pm +++ /dev/null @@ -1,68 +0,0 @@ -# -# Copyright 2021 Centreon (http://www.centreon.com/) -# -# Centreon is a full-fledged industry-strength solution that meets -# the needs in IT infrastructure and application monitoring for -# service performance. -# -# Licensed under the Apache License, Version 2.0 (the "License"); -# you may not use this file except in compliance with the License. -# You may obtain a copy of the License at -# -# http://www.apache.org/licenses/LICENSE-2.0 -# -# Unless required by applicable law or agreed to in writing, software -# distributed under the License is distributed on an "AS IS" BASIS, -# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. -# See the License for the specific language governing permissions and -# limitations under the License. -# - -package apps::kayako::sql::mode::listdepartment; - -use base qw(centreon::plugins::mode); - -use strict; -use warnings; - -sub new { - my ($class, %options) = @_; - my $self = $class->SUPER::new(package => __PACKAGE__, %options); - bless $self, $class; - return $self; -} - - -sub check_options { - my ($self, %options) = @_; - $self->SUPER::init(%options); -} - -sub run { - my ($self, %options) = @_; - $self->{sql} = $options{sql}; - - $self->{sql}->connect(); - - $self->{sql}->query(query => "SELECT departmentid, title FROM swdepartments"); - while ((my $row = $self->{sql}->fetchrow_hashref())) { - $self->{output}->output_add(long_msg => "'" . $row->{title} . "' [id = " . $row->{departmentid} . "]"); - } - - $self->{output}->output_add(severity => 'OK', - short_msg => 'List departments:'); - $self->{output}->display(nolabel => 1, force_ignore_perfdata => 1, force_long_output => 1); - $self->{output}->exit(); -} - -1; - -__END__ - -=head1 MODE - -List departments of kayako - -=back - -=cut diff --git a/apps/kayako/sql/mode/listpriority.pm b/apps/kayako/sql/mode/listpriority.pm deleted file mode 100644 index 4b62e6064..000000000 --- a/apps/kayako/sql/mode/listpriority.pm +++ /dev/null @@ -1,68 +0,0 @@ -# -# Copyright 2021 Centreon (http://www.centreon.com/) -# -# Centreon is a full-fledged industry-strength solution that meets -# the needs in IT infrastructure and application monitoring for -# service performance. -# -# Licensed under the Apache License, Version 2.0 (the "License"); -# you may not use this file except in compliance with the License. -# You may obtain a copy of the License at -# -# http://www.apache.org/licenses/LICENSE-2.0 -# -# Unless required by applicable law or agreed to in writing, software -# distributed under the License is distributed on an "AS IS" BASIS, -# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. -# See the License for the specific language governing permissions and -# limitations under the License. -# - -package apps::kayako::sql::mode::listpriority; - -use base qw(centreon::plugins::mode); - -use strict; -use warnings; - -sub new { - my ($class, %options) = @_; - my $self = $class->SUPER::new(package => __PACKAGE__, %options); - bless $self, $class; - return $self; -} - - -sub check_options { - my ($self, %options) = @_; - $self->SUPER::init(%options); -} - -sub run { - my ($self, %options) = @_; - $self->{sql} = $options{sql}; - - $self->{sql}->connect(); - - $self->{sql}->query(query => "SELECT priorityid, title FROM swticketpriorities"); - while ((my $row = $self->{sql}->fetchrow_hashref())) { - $self->{output}->output_add(long_msg => "'" . $row->{title} . "' [id = " . $row->{priorityid} . "]"); - } - - $self->{output}->output_add(severity => 'OK', - short_msg => 'List priorities:'); - $self->{output}->display(nolabel => 1, force_ignore_perfdata => 1, force_long_output => 1); - $self->{output}->exit(); -} - -1; - -__END__ - -=head1 MODE - -List priorities of kayako - -=back - -=cut diff --git a/apps/kayako/sql/mode/liststaff.pm b/apps/kayako/sql/mode/liststaff.pm deleted file mode 100644 index c7ea0196b..000000000 --- a/apps/kayako/sql/mode/liststaff.pm +++ /dev/null @@ -1,68 +0,0 @@ -# -# Copyright 2021 Centreon (http://www.centreon.com/) -# -# Centreon is a full-fledged industry-strength solution that meets -# the needs in IT infrastructure and application monitoring for -# service performance. -# -# Licensed under the Apache License, Version 2.0 (the "License"); -# you may not use this file except in compliance with the License. -# You may obtain a copy of the License at -# -# http://www.apache.org/licenses/LICENSE-2.0 -# -# Unless required by applicable law or agreed to in writing, software -# distributed under the License is distributed on an "AS IS" BASIS, -# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. -# See the License for the specific language governing permissions and -# limitations under the License. -# - -package apps::kayako::sql::mode::liststaff; - -use base qw(centreon::plugins::mode); - -use strict; -use warnings; - -sub new { - my ($class, %options) = @_; - my $self = $class->SUPER::new(package => __PACKAGE__, %options); - bless $self, $class; - return $self; -} - - -sub check_options { - my ($self, %options) = @_; - $self->SUPER::init(%options); -} - -sub run { - my ($self, %options) = @_; - $self->{sql} = $options{sql}; - - $self->{sql}->connect(); - - $self->{sql}->query(query => "SELECT staffid, username FROM swstaff"); - while ((my $row = $self->{sql}->fetchrow_hashref())) { - $self->{output}->output_add(long_msg => "'" . $row->{username} . "' [id = " . $row->{staffid} . "]"); - } - - $self->{output}->output_add(severity => 'OK', - short_msg => 'List staff:'); - $self->{output}->display(nolabel => 1, force_ignore_perfdata => 1, force_long_output => 1); - $self->{output}->exit(); -} - -1; - -__END__ - -=head1 MODE - -List staff of kayako - -=back - -=cut diff --git a/apps/kayako/sql/mode/liststatus.pm b/apps/kayako/sql/mode/liststatus.pm deleted file mode 100644 index 0fa98ac55..000000000 --- a/apps/kayako/sql/mode/liststatus.pm +++ /dev/null @@ -1,68 +0,0 @@ -# -# Copyright 2021 Centreon (http://www.centreon.com/) -# -# Centreon is a full-fledged industry-strength solution that meets -# the needs in IT infrastructure and application monitoring for -# service performance. -# -# Licensed under the Apache License, Version 2.0 (the "License"); -# you may not use this file except in compliance with the License. -# You may obtain a copy of the License at -# -# http://www.apache.org/licenses/LICENSE-2.0 -# -# Unless required by applicable law or agreed to in writing, software -# distributed under the License is distributed on an "AS IS" BASIS, -# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. -# See the License for the specific language governing permissions and -# limitations under the License. -# - -package apps::kayako::sql::mode::liststatus; - -use base qw(centreon::plugins::mode); - -use strict; -use warnings; - -sub new { - my ($class, %options) = @_; - my $self = $class->SUPER::new(package => __PACKAGE__, %options); - bless $self, $class; - return $self; -} - - -sub check_options { - my ($self, %options) = @_; - $self->SUPER::init(%options); -} - -sub run { - my ($self, %options) = @_; - $self->{sql} = $options{sql}; - - $self->{sql}->connect(); - - $self->{sql}->query(query => "SELECT ticketstatusid, title FROM swticketstatus"); - while ((my $row = $self->{sql}->fetchrow_hashref())) { - $self->{output}->output_add(long_msg => "'" . $row->{title} . "' [id = " . $row->{ticketstatusid} . "]"); - } - - $self->{output}->output_add(severity => 'OK', - short_msg => 'List status:'); - $self->{output}->display(nolabel => 1, force_ignore_perfdata => 1, force_long_output => 1); - $self->{output}->exit(); -} - -1; - -__END__ - -=head1 MODE - -List status of kayako - -=back - -=cut diff --git a/apps/kayako/sql/mode/ticketcount.pm b/apps/kayako/sql/mode/ticketcount.pm deleted file mode 100644 index 4776950d1..000000000 --- a/apps/kayako/sql/mode/ticketcount.pm +++ /dev/null @@ -1,272 +0,0 @@ -# -# Copyright 2021 Centreon (http://www.centreon.com/) -# -# Centreon is a full-fledged industry-strength solution that meets -# the needs in IT infrastructure and application monitoring for -# service performance. -# -# Licensed under the Apache License, Version 2.0 (the "License"); -# you may not use this file except in compliance with the License. -# You may obtain a copy of the License at -# -# http://www.apache.org/licenses/LICENSE-2.0 -# -# Unless required by applicable law or agreed to in writing, software -# distributed under the License is distributed on an "AS IS" BASIS, -# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. -# See the License for the specific language governing permissions and -# limitations under the License. -# - -package apps::kayako::sql::mode::ticketcount; - -use base qw(centreon::plugins::mode); - -use strict; -use warnings; -use centreon::plugins::statefile; -use Time::Local; - -my $ticket_total = 0; -my %tickets; -my $label; -my $start = ""; -my $end = ""; -my $priority_filter; -my @priority_filters; - -sub new { - my ($class, %options) = @_; - my $self = $class->SUPER::new(package => __PACKAGE__, %options); - bless $self, $class; - - $options{options}->add_options(arguments => { - "reload-cache-time:s" => { name => 'reload_cache_time', default => 180 }, - "department-id:s" => { name => 'department_id' }, - "staff-id:s" => { name => 'staff_id' }, - "status-id:s" => { name => 'status_id' }, - "priority-id:s" => { name => 'priority_id' }, - "warning:s" => { name => 'warning' }, - "critical:s" => { name => 'critical' }, - "start-date:s" => { name => 'start_date' }, - "end-date:s" => { name => 'end_date' } - }); - - $self->{statefile_cache} = centreon::plugins::statefile->new(%options); - - return $self; -} - -sub check_options { - my ($self, %options) = @_; - $self->SUPER::init(%options); - - if (defined($self->{option_results}->{start_date})) { - if ($self->{option_results}->{start_date} !~ m/^\d{1,2}-\d{1,2}-\d{4}$/){ - $self->{output}->add_option_msg(short_msg => "Please specify a valid date (DD-MM-YYYY)."); - $self->{output}->option_exit(); - } else { - my ($mday,$mon,$year) = split(/-/, $self->{option_results}->{'start_date'}); - $start = $self->{option_results}->{start_date}; - $self->{option_results}->{start_date} = timelocal(0,0,0,$mday,$mon-1,$year); - } - } - if (defined($self->{option_results}->{end_date})) { - if ($self->{option_results}->{end_date} !~ m/^\d{1,2}-\d{1,2}-\d{4}$/){ - $self->{output}->add_option_msg(short_msg => "Please specify a valid date (DD-MM-YYYY)."); - $self->{output}->option_exit(); - } else { - my ($mday,$mon,$year) = split(/-/, $self->{option_results}->{end_date}); - $end = $self->{option_results}->{end_date}; - $self->{option_results}->{end_date} = timelocal(59,59,23,$mday,$mon-1,$year); - } - } - if (($self->{perfdata}->threshold_validate(label => 'warning', value => $self->{option_results}->{warning})) == 0) { - $self->{output}->add_option_msg(short_msg => "Wrong warning threshold '" . $self->{option_results}->{warning} . "'."); - $self->{output}->option_exit(); - } - if (($self->{perfdata}->threshold_validate(label => 'critical', value => $self->{option_results}->{critical})) == 0) { - $self->{output}->add_option_msg(short_msg => "Wrong critical threshold '" . $self->{option_results}->{critical} . "'."); - $self->{output}->option_exit(); - } - if (defined($self->{option_results}->{priority_id})) { - @priority_filters = split(/,/, $self->{option_results}->{priority_id}); - } - - $self->{statefile_cache}->check_options(%options); -} - -sub reload_cache { - my ($self) = @_; - my $datas = {}; - - $datas->{last_timestamp} = time(); - - $self->{sql}->query(query => "SELECT departmentid, title FROM swdepartments"); - while ((my $row = $self->{sql}->fetchrow_hashref())) { - $datas->{"department_" . $row->{departmentid}} = $self->{output}->decode($row->{title}); - } - - $self->{sql}->query(query => "SELECT priorityid, title FROM swticketpriorities"); - while ((my $row = $self->{sql}->fetchrow_hashref())) { - $datas->{"priority_" . $row->{priorityid}} = $self->{output}->decode($row->{title}); - } - - $self->{sql}->query(query => "SELECT staffid, username FROM swstaff"); - while ((my $row = $self->{sql}->fetchrow_hashref())) { - $datas->{"staff_" . $row->{staffid}} = $self->{output}->decode($row->{username}); - } - - $self->{sql}->query(query => "SELECT ticketstatusid, title FROM swticketstatus"); - while ((my $row = $self->{sql}->fetchrow_hashref())) { - $datas->{"status_" . $row->{ticketstatusid}} = $self->{output}->decode($row->{title}); - } - - $self->{statefile_cache}->write(data => $datas); -} - -sub run { - my ($self, %options) = @_; - $self->{sql} = $options{sql}; - - $self->{sql}->connect(); - - my $has_cache_file = $self->{statefile_cache}->read(statefile => 'cache_sql_' . $self->{sql}->get_unique_id4save() . '_kayako'); - my $timestamp_cache = $self->{statefile_cache}->get(name => 'last_timestamp'); - if ($has_cache_file == 0 || - !defined($timestamp_cache) || ((time() - $timestamp_cache) > (($self->{option_results}->{reload_cache_time}) * 60))) { - $self->reload_cache(); - $self->{statefile_cache}->read(); - } - - my $query = "SELECT priorityid FROM swtickets WHERE ticketid IS NOT NULL"; - if (defined($self->{option_results}->{'department_id'})) { - $query .= " AND departmentid IN (" . $self->{option_results}->{'department_id'} . ")"; - } - if (defined($self->{option_results}->{'priority_id'})) { - $query .= " AND priorityid IN (" . $self->{option_results}->{'priority_id'} . ")"; - } - if (defined($self->{option_results}->{'staff_id'})) { - $query .= " AND ownerstaffid IN (" . $self->{option_results}->{'staff_id'} . ")"; - } - if (defined($self->{option_results}->{'status_id'})) { - $query .= " AND ticketstatusid IN (" . $self->{option_results}->{'status_id'} . ")"; - } - if (defined($self->{option_results}->{'start_date'})) { - $query .= " AND lastactivity > " . $self->{option_results}->{'start_date'}; - } - if (defined($self->{option_results}->{'end_date'})) { - $query .= " AND lastactivity < " . $self->{option_results}->{'end_date'}; - } - - $self->{sql}->query(query => $query); - - while ((my $row = $self->{sql}->fetchrow_hashref())) { - if (defined($self->{option_results}->{priority_id})) { - foreach $priority_filter (@priority_filters) { - if ($priority_filter == $row->{priorityid}) { - $tickets{$priority_filter}++; - $ticket_total++; - } - } - } else { - $ticket_total++; - } - } - - ########### - # Manage Output - ########### - my $exit = $self->{perfdata}->threshold_check(value => $ticket_total, threshold => [ { label => 'critical', exit_litteral => 'critical' }, { label => 'warning', exit_litteral => 'warning' } ]); - my $staff = ""; - my $ticket_status = ""; - my $period = ""; - - if (defined($self->{option_results}->{staff_id}) && ($self->{option_results}->{staff_id} =~ m/^\d*$/)) { - $staff = " for staff '" . $self->{statefile_cache}->get(name => 'staff_'.$self->{option_results}->{'staff_id'}) ."'"; - } - - if (defined($self->{option_results}->{status_id}) && ($self->{option_results}->{status_id} =~ m/^\d*$/)) { - $ticket_status = " in status '" . $self->{statefile_cache}->get(name => 'status_'.$self->{option_results}->{'status_id'}) ."'"; - } - - if (defined($self->{option_results}->{start_date}) || defined($self->{option_results}->{end_date})){ - $period = " -"; - } - - if (defined($self->{option_results}->{start_date})){ - $start = " Start: " . $start; - } - - if (defined($self->{option_results}->{end_date})){ - $end = " End: " . $end; - } - - if (defined($self->{option_results}->{priority_id})) { - foreach $priority_filter (@priority_filters) { - $label = $self->{statefile_cache}->get(name => 'priority_' . $priority_filter); - $self->{output}->perfdata_add(label => $label, value => $tickets{$priority_filter}, - min => 0, max => $ticket_total); - } - } - $self->{output}->perfdata_add(label => 'Total', value => $ticket_total, - warning => $self->{perfdata}->get_perfdata_for_output(label => 'warning'), - critical => $self->{perfdata}->get_perfdata_for_output(label => 'critical'), - min => 0); - - $self->{output}->output_add(severity => $exit, - short_msg => sprintf("%s tickets%s%s%s%s%s", $ticket_total, $staff, $ticket_status, $period, $start, $end)); - - $self->{output}->display(); - $self->{output}->exit(); -} - -1; - -__END__ - -=head1 MODE - -Count tickets of kayako - -=over 8 - -=item B<--department-id> - -Filter the tickets by the specified department id, you can specify multiple id's by separating the values using a comma. Example: 1,2,3 . -You must define at least one id. (required) - -=item B<--priority-id> - -Filter the tickets by the specified ticket priority id, you can specify multiple id's by separating the values using a comma. Example: 1,2,3 . -By default, all ticket priority are included. - -=item B<--staff-id> - -Filter the tickets by the specified owner staff id, you can specify multiple id's by separating the values using a comma. Example: 1,2,3 . -By default, all staff users are included. - -=item B<--status-id> - -Filter the tickets by the specified ticket status id, you can specify multiple id's by separating the values using a comma. Example: 1,2,3 . -By default, the filter is on unresolved ticket statuses. - -=item B<--warning> - -Threshold warning. - -=item B<--critical> - -Threshold critical. - -=item B<--start-date> - -Filter on last activity. For example: 21-03-2014 - -=item B<--end-date> - -Filter on last activity. For example: 21-03-2014 - -=back - -=cut