295 lines
11 KiB
Perl
295 lines
11 KiB
Perl
###############################################################################
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# Copyright 2005-2013 MERETHIS
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# Centreon is developped by : Julien Mathis and Romain Le Merlus under
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# GPL Licence 2.0.
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#
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# This program is free software; you can redistribute it and/or modify it under
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# the terms of the GNU General Public License as published by the Free Software
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# Foundation ; either version 2 of the License.
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#
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# This program is distributed in the hope that it will be useful, but WITHOUT ANY
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# WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A
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# PARTICULAR PURPOSE. See the GNU General Public License for more details.
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#
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# You should have received a copy of the GNU General Public License along with
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# this program; if not, see <http://www.gnu.org/licenses>.
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#
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# Linking this program statically or dynamically with other modules is making a
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# combined work based on this program. Thus, the terms and conditions of the GNU
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# General Public License cover the whole combination.
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#
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# As a special exception, the copyright holders of this program give MERETHIS
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# permission to link this program with independent modules to produce an timeelapsedutable,
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# regardless of the license terms of these independent modules, and to copy and
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# distribute the resulting timeelapsedutable under terms of MERETHIS choice, provided that
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# MERETHIS also meet, for each linked independent module, the terms and conditions
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# of the license of that module. An independent module is a module which is not
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# derived from this program. If you modify this program, you may extend this
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# exception to your version of the program, but you are not obliged to do so. If you
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# do not wish to do so, delete this exception statement from your version.
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#
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# For more information : contact@centreon.com
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# Author : Stéphane DURET <sduret@merethis.com>
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#
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####################################################################################
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package apps::kayako::sql::mode::ticketcount;
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use base qw(centreon::plugins::mode);
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use strict;
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use warnings;
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use centreon::plugins::statefile;
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use Time::Local;
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my $ticket_total = 0;
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my %tickets;
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my $label;
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my %handlers = (ALRM => {} );
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my $start = "";
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my $end = "";
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my $priority_filter;
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my @priority_filters;
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sub new {
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my ($class, %options) = @_;
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my $self = $class->SUPER::new(package => __PACKAGE__, %options);
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bless $self, $class;
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$self->{version} = '1.0';
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$options{options}->add_options(arguments =>
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{
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"reload-cache-time:s" => { name => 'reload_cache_time', default => 180 },
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"department-id:s" => { name => 'department_id' },
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"staff-id:s" => { name => 'staff_id' },
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"status-id:s" => { name => 'status_id' },
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"priority-id:s" => { name => 'priority_id' },
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"warning:s" => { name => 'warning' },
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"critical:s" => { name => 'critical' },
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"start-date:s" => { name => 'start_date' },
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"end-date:s" => { name => 'end_date' },
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});
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$self->{statefile_cache} = centreon::plugins::statefile->new(%options);
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return $self;
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}
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sub check_options {
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my ($self, %options) = @_;
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$self->SUPER::init(%options);
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if (defined($self->{option_results}->{'start_date'})) {
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if ($self->{option_results}->{'start_date'} !~ m/^\d{1,2}-\d{1,2}-\d{4}$/){
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$self->{output}->add_option_msg(short_msg => "Please specify a valid date (DD-MM-YYYY).");
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$self->{output}->option_exit();
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} else {
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my ($mday,$mon,$year) = split(/-/, $self->{option_results}->{'start_date'});
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$start = $self->{option_results}->{'start_date'};
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$self->{option_results}->{'start_date'} = timelocal(0,0,0,$mday,$mon-1,$year);
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}
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}
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if (defined($self->{option_results}->{'end_date'})) {
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if ($self->{option_results}->{'end_date'} !~ m/^\d{1,2}-\d{1,2}-\d{4}$/){
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$self->{output}->add_option_msg(short_msg => "Please specify a valid date (DD-MM-YYYY).");
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$self->{output}->option_exit();
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} else {
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my ($mday,$mon,$year) = split(/-/, $self->{option_results}->{'end_date'});
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$end = $self->{option_results}->{'end_date'};
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$self->{option_results}->{'end_date'} = timelocal(59,59,23,$mday,$mon-1,$year);
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}
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}
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if (($self->{perfdata}->threshold_validate(label => 'warning', value => $self->{option_results}->{warning})) == 0) {
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$self->{output}->add_option_msg(short_msg => "Wrong warning threshold '" . $self->{option_results}->{warning} . "'.");
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$self->{output}->option_exit();
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}
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if (($self->{perfdata}->threshold_validate(label => 'critical', value => $self->{option_results}->{critical})) == 0) {
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$self->{output}->add_option_msg(short_msg => "Wrong critical threshold '" . $self->{option_results}->{critical} . "'.");
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$self->{output}->option_exit();
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}
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if (defined($self->{option_results}->{'priority_id'})) {
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@priority_filters = split(/,/, $self->{option_results}->{'priority_id'});
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}
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$self->{statefile_cache}->check_options(%options);
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}
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sub reload_cache {
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my ($self) = @_;
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my $datas = {};
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$datas->{last_timestamp} = time();
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$self->{sql}->query(query => "SELECT departmentid, title FROM swdepartments");
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while ((my $row = $self->{sql}->fetchrow_hashref())) {
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$datas->{"department_" . $row->{departmentid}} = $self->{output}->to_utf8($row->{title});
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}
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$self->{sql}->query(query => "SELECT priorityid, title FROM swticketpriorities");
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while ((my $row = $self->{sql}->fetchrow_hashref())) {
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$datas->{"priority_" . $row->{priorityid}} = $self->{output}->to_utf8($row->{title});
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}
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$self->{sql}->query(query => "SELECT staffid, username FROM swstaff");
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while ((my $row = $self->{sql}->fetchrow_hashref())) {
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$datas->{"staff_" . $row->{staffid}} = $self->{output}->to_utf8($row->{username});
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}
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$self->{sql}->query(query => "SELECT ticketstatusid, title FROM swticketstatus");
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while ((my $row = $self->{sql}->fetchrow_hashref())) {
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$datas->{"status_" . $row->{ticketstatusid}} = $self->{output}->to_utf8($row->{title});
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}
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$self->{statefile_cache}->write(data => $datas);
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}
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sub run {
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my ($self, %options) = @_;
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$self->{sql} = $options{sql};
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$self->{sql}->connect();
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if (!($self->{sql}->is_version_minimum(version => '5'))) {
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$self->{output}->add_option_msg(short_msg => "MySQL version '" . $self->{sql}->{version} . "' is not supported (need version >= '5.x').");
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$self->{output}->option_exit();
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}
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my $has_cache_file = $self->{statefile_cache}->read(statefile => 'cache_sql_' . $self->{sql}->get_unique_id4save() . '_kayako');
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my $timestamp_cache = $self->{statefile_cache}->get(name => 'last_timestamp');
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if ($has_cache_file == 0 ||
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!defined($timestamp_cache) || ((time() - $timestamp_cache) > (($self->{option_results}->{reload_cache_time}) * 60))) {
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$self->reload_cache();
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$self->{statefile_cache}->read();
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}
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my $query = "SELECT priorityid FROM swtickets WHERE ticketid IS NOT NULL";
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if (defined($self->{option_results}->{'department_id'})) {
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$query .= " AND departmentid IN (" . $self->{option_results}->{'department_id'} . ")";
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}
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if (defined($self->{option_results}->{'priority_id'})) {
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$query .= " AND priorityid IN (" . $self->{option_results}->{'priority_id'} . ")";
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}
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if (defined($self->{option_results}->{'staff_id'})) {
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$query .= " AND ownerstaffid IN (" . $self->{option_results}->{'staff_id'} . ")";
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}
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if (defined($self->{option_results}->{'status_id'})) {
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$query .= " AND ticketstatusid IN (" . $self->{option_results}->{'status_id'} . ")";
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}
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if (defined($self->{option_results}->{'start_date'})) {
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$query .= " AND lastactivity > " . $self->{option_results}->{'start_date'};
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}
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if (defined($self->{option_results}->{'end_date'})) {
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$query .= " AND lastactivity < " . $self->{option_results}->{'end_date'};
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}
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$self->{sql}->query(query => $query);
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while ((my $row = $self->{sql}->fetchrow_hashref())) {
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if (defined($self->{option_results}->{'priority_id'})){
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foreach $priority_filter (@priority_filters) {
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if ($priority_filter == $row->{priorityid}){
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$tickets{$priority_filter}++;
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$ticket_total++;
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}
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}
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} else {
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$ticket_total++;
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}
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}
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###########
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# Manage Output
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###########
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my $exit = $self->{perfdata}->threshold_check(value => $ticket_total, threshold => [ { label => 'critical', 'exit_litteral' => 'critical' }, { label => 'warning', exit_litteral => 'warning' } ]);
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my $staff = "";
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my $ticket_status = "";
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my $period = "";
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if (defined($self->{option_results}->{'staff_id'}) && ($self->{option_results}->{'staff_id'} =~ m/^\d*$/)) {
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$staff = " for staff '" . $self->{statefile_cache}->get(name => 'staff_'.$self->{option_results}->{'staff_id'}) ."'";
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}
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if (defined($self->{option_results}->{'status_id'}) && ($self->{option_results}->{'status_id'} =~ m/^\d*$/)) {
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$ticket_status = " in status '" . $self->{statefile_cache}->get(name => 'status_'.$self->{option_results}->{'status_id'}) ."'";
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}
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if (defined($self->{option_results}->{'start_date'}) || defined($self->{option_results}->{'end_date'})){
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$period = " -";
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}
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if (defined($self->{option_results}->{'start_date'})){
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$start = " Start: " . $start;
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}
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if (defined($self->{option_results}->{'end_date'})){
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$end = " End: " . $end;
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}
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if (defined($self->{option_results}->{'priority_id'})){
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foreach $priority_filter (@priority_filters) {
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$label = $self->{statefile_cache}->get(name => 'priority_'.$priority_filter);
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$self->{output}->perfdata_add(label => $label, value => $tickets{$priority_filter},
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min => 0, max => $ticket_total);
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}
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}
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$self->{output}->perfdata_add(label => 'Total', value => $ticket_total,
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warning => $self->{perfdata}->get_perfdata_for_output(label => 'warning'),
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critical => $self->{perfdata}->get_perfdata_for_output(label => 'critical'));
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$self->{output}->output_add(severity => $exit,
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short_msg => sprintf("%s tickets%s%s%s%s%s", $ticket_total, $staff, $ticket_status, $period, $start, $end));
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$self->{output}->display();
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$self->{output}->exit();
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}
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1;
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__END__
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=head1 MODE
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Count tickets of kayako
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=over 8
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=item B<--department-id>
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Filter the tickets by the specified department id, you can specify multiple id's by separating the values using a comma. Example: 1,2,3 .
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You must define at least one id. (required)
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=item B<--priority-id>
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Filter the tickets by the specified ticket priority id, you can specify multiple id's by separating the values using a comma. Example: 1,2,3 .
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By default, all ticket priority are included.
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=item B<--staff-id>
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Filter the tickets by the specified owner staff id, you can specify multiple id's by separating the values using a comma. Example: 1,2,3 .
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By default, all staff users are included.
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=item B<--status-id>
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Filter the tickets by the specified ticket status id, you can specify multiple id's by separating the values using a comma. Example: 1,2,3 .
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By default, the filter is on unresolved ticket statuses.
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=item B<--warning>
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Threshold warning.
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=item B<--critical>
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Threshold critical.
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=item B<--start-date>
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Filter on last activity. For example: 21-03-2014
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=item B<--end-date>
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Filter on last activity. For example: 21-03-2014
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=back
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=cut
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