mirror of https://github.com/Icinga/icinga2.git
Docs: Enhance troubleshooting ssl errors & cluster replay log
fixes #9610
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@ -17,7 +17,14 @@
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## <a id="troubleshooting-enable-debug-output"></a> Enable Debug Output
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Run Icinga 2 in the foreground with debugging enabled. Specify the console
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Enable the `debuglog` feature:
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# icinga2 feature enable debuglog
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# service icinga2 restart
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You can find the debug log file in `/var/log/icinga2/debug.log`.
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Alternatively you may run Icinga 2 in the foreground with debugging enabled. Specify the console
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log severity as an additional parameter argument to `-x`.
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# /usr/sbin/icinga2 daemon -x notice
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@ -25,13 +32,6 @@ log severity as an additional parameter argument to `-x`.
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The log level can be one of `critical`, `warning`, `information`, `notice`
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and `debug`.
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Alternatively you can enable the debug log:
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# icinga2 feature enable debuglog
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# service icinga2 restart
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You can find the debug log file in `/var/log/icinga2/debug.log`.
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## <a id="list-configuration-objects"></a> List Configuration Objects
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The `icinga2 object list` CLI command can be used to list all configuration objects and their
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@ -210,12 +210,12 @@ the following
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* Verify the `Subject` containing your endpoint's common name (CN)
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* Check the validity of the certificate itself
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Steps:
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Steps on the client `icinga2-node2.localdomain`:
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# ls -la /etc/icinga2/pki
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# cd /etc/icinga2/pki/
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# openssl x509 -in icinga2a.crt -text
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# openssl x509 -in icinga2-node2.localdomain.crt -text
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Certificate:
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Data:
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Version: 1 (0x0)
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@ -225,29 +225,55 @@ Steps:
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Validity
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Not Before: Jan 7 13:17:38 2014 GMT
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Not After : Jan 5 13:17:38 2024 GMT
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Subject: C=DE, ST=Bavaria, L=Nuremberg, O=NETWAYS GmbH, OU=Monitoring, CN=icinga2a
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Subject: C=DE, ST=Bavaria, L=Nuremberg, O=NETWAYS GmbH, OU=Monitoring, CN=icinga2-node2.localdomain
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Subject Public Key Info:
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Public Key Algorithm: rsaEncryption
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Public-Key: (4096 bit)
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Modulus:
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...
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Try to manually connect to the cluster node:
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Try to manually connect from `icinga2-node2.localdomain` to the master node `icinga2-node1.localdomain`:
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# openssl s_client -connect 192.168.33.10:5665
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# openssl s_client -CAfile /etc/icinga2/pki/ca.crt -cert /etc/icinga2/pki/icinga2-node2.localdomain.crt -key /etc/icinga2/pki/icinga2-node2.localdomain..key -connect icinga2-node1.localdomain.crt:5665
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CONNECTED(00000003)
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---
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...
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If the connection attempt fails or your CA does not match, [verify the master and client certificates](16-troubleshooting.md#troubleshooting-cluster-ssl-certificate-verification).
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#### <a id="troubleshooting-cluster-unauthenticated-clients"></a> Cluster Troubleshooting Unauthenticated Clients
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Unauthenticated nodes are able to connect required by the
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[CSR auto-signing](10-icinga2-client.md#csr-autosigning-requirements) functionality.
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[2015-06-10 03:28:11 +0200] information/ApiListener: New client connection for identity 'icinga-client' (unauthenticated)
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Master:
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If this message does not go away, make sure to verify the client's certificate and
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its received `ca.crt` in `/etc/icinga2/pki` (both master and client).
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[2015-07-13 18:29:25 +0200] information/ApiListener: New client connection for identity 'icinga-client' (unauthenticated)
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# openssl verify -verbose -CAfile ca.crt nbmif.int.netways.de.crt
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nbmif.int.netways.de.crt: OK
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Client as command execution bridge:
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[2015-07-13 18:29:26 +1000] notice/ApiEvents: Discarding 'execute command' message from 'icinga-master': Invalid endpoint origin (client not allowed).
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If these messages do not go away, make sure to [verify the master and client certificates](16-troubleshooting.md#troubleshooting-cluster-ssl-certificate-verification).
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#### <a id="troubleshooting-cluster-ssl-certificate-verification"></a> Cluster Troubleshooting SSL Certificate Verification
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Make sure to verify the client's certificate and its received `ca.crt` in `/etc/icinga2/pki` and ensure that
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both instances are signed by the **same CA**.
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# openssl verify -verbose -CAfile /etc/icinga2/pki/ca.crt /etc/icinga2/pki/icinga2-node1.localdomain.crt
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icinga2-node1.localdomain.crt: OK
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# openssl verify -verbose -CAfile /etc/icinga2/pki/ca.crt /etc/icinga2/pki/icinga2-node2.localdomain.crt
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icinga2-node2.localdomain.crt: OK
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Fetch the `ca.crt` file from the client node and compare it to your master's `ca.crt` file:
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# scp icinga2-node2:/etc/icinga2/pki/ca.crt test-client-ca.crt
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# diff -ur /etc/icinga2/pki/ca.crt test-client-ca.crt
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On SLES11 you'll need to use the `openssl1` command instead of `openssl`.
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### <a id="troubleshooting-cluster-message-errors"></a> Cluster Troubleshooting Message Errors
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@ -255,8 +281,8 @@ At some point, when the network connection is broken or gone, the Icinga 2 insta
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will be disconnected. If the connection can't be re-established between zones and endpoints,
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they remain in a Split-Brain-mode and history may differ.
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Although the Icinga 2 cluster protocol stores historical events in a replay log for later synchronisation,
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you should make sure to check why the network connection failed.
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Although the Icinga 2 cluster protocol stores historical events in a [replay log](16-troubleshooting.md#troubleshooting-cluster-replay-log)
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for later synchronisation, you should make sure to check why the network connection failed.
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### <a id="troubleshooting-cluster-command-endpoint-errors"></a> Cluster Troubleshooting Command Endpoint Errors
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@ -266,18 +292,32 @@ as well as inside an [High-Availability cluster](12-distributed-monitoring-ha.md
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There is no cli command for manually executing the check, but you can verify
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the following (e.g. by invoking a forced check from the web interface):
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* `icinga2.log` contains connection and execution errors
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* `CheckCommand` definition not found on the remote client
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* Referenced check plugin not found on the remote client
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* Runtime warnings and errors, e.g. unresolved runtime macros or configuration problems
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* Specific error messages are also populated into `UNKNOWN` check results including a detailed error message in their output
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* `/var/log/icinga2/icinga2.log` contains connection and execution errors.
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* The ApiListener is not enabled to [accept commands](10-icinga2-client.md#clients-as-command-execution-bridge).
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* `CheckCommand` definition not found on the remote client.
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* Referenced check plugin not found on the remote client.
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* Runtime warnings and errors, e.g. unresolved runtime macros or configuration problems.
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* Specific error messages are also populated into `UNKNOWN` check results including a detailed error message in their output.
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* More verbose logs are found inside the [debug log](16-troubleshooting.md#troubleshooting-enable-debug-output).
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### <a id="troubleshooting-cluster-config-sync"></a> Cluster Troubleshooting Config Sync
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If the cluster zones do not sync their configuration, make sure to check the following:
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* Within a config master zone, only one configuration master is allowed to have its config in `/etc/icinga2/zones.d`.
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** The master syncs the configuration to `/var/lib/icinga2/api/zones/` during startup and only syncs valid configuration to the other nodes
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** The other nodes receive the configuration into `/var/lib/icinga2/api/zones/`
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* The `icinga2.log` log file will indicate whether this ApiListener [accepts config](12-distributed-monitoring-ha.md#zone-config-sync-permissions), or not
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** The master syncs the configuration to `/var/lib/icinga2/api/zones/` during startup and only syncs valid configuration to the other nodes.
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** The other nodes receive the configuration into `/var/lib/icinga2/api/zones/`.
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* The `icinga2.log` log file in `/var/log/icinga2` will indicate whether this ApiListener
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[accepts config](12-distributed-monitoring-ha.md#zone-config-sync-permissions), or not.
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### <a id="troubleshooting-cluster-replay-log"></a> Cluster Troubleshooting Replay Log
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If your `/var/lib/icinga2/api/log` directory grows, it generally means that your cluster
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cannot replay the log on connection loss and re-establishment.
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Check the following:
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* All clients are connected? (e.g. [cluster health check](12-distributed-monitoring-ha.md#cluster-health-check)).
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* Check your [connection](16-troubleshooting.md#troubleshooting-cluster-connection-errors) in general.
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* Does the log replay work, e.g. are all events processed and the directory gets cleared up over time?
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* Decrease the `log_duration` attribute value for that specific [endpoint](6-object-types.md#objecttype-endpoint).
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