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Add "How to open a new issue"

ArkadiuszMichalski 2021-05-01 16:37:12 +02:00
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FAQ.md

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A list of frequently asked questions related to common issues: A list of frequently asked questions related to common issues:
1. [Outdated configuration files](https://github.com/notepad-plus-plus/notepad-plus-plus/wiki/FAQ#outdated-configuration-files) 1. [How to open a new issue](https://github.com/notepad-plus-plus/notepad-plus-plus/wiki/FAQ/_edit#how-to-open-a-new-issue)
2. [Outdated configuration files](https://github.com/notepad-plus-plus/notepad-plus-plus/wiki/FAQ#outdated-configuration-files)
2. [Incorrect character rendering](https://github.com/notepad-plus-plus/notepad-plus-plus/wiki/FAQ#incorrect-character-rendering) 2. [Incorrect character rendering](https://github.com/notepad-plus-plus/notepad-plus-plus/wiki/FAQ#incorrect-character-rendering)
## How to open a new issue
Before you open a new issue to report a bug, try to follow the rules below:
1. Make sure that the problem is also reproducible in the [latest release of the program](https://github.com/notepad-plus-plus/notepad-plus-plus/wiki/Testing#using-the-latest-release-portable-version-of-notepad). If you'd like, you can also test the [current build version](https://github.com/notepad-plus-plus/notepad-plus-plus/wiki/Testing#using-the-current-build-version-of-notepad). If the problem is not strictly related to the Notepad ++ installation process (and in the installation version in general) then testing the problem in the portable version is the best solution ([instruction](https://github.com/notepad-plus-plus/notepad-plus-plus/wiki/Testing)).
2. Check if the problem you describe has not already been opened. You can do this by searching this repository for words similar to your. In the upper left corner of this page, enter your phrase and click the `In this repository` button. After the search check the results for the `Issues` tab (both `Open` and `Closed`). If there is no similar issue, you can open a new one, otherwise you can add your comments to the existing issue.
3. When you open a new issue you will receive an initial template to fill out. Try to follow it, in particular, never skip `Debug Information` section.
4. For issue related to text or code put it in a form that can be copied (use delimiters [\`\`\` Your code here \`\`\`](https://docs.github.com/en/github/writing-on-github/creating-and-highlighting-code-blocks) or attach a file). The print screen should only be an addition, not a source for reproducing your problem!
## Outdated configuration files ## Outdated configuration files
Some problems may arise because of outdated configuration files. The easiest way to determine this case is repeat the problem in the latest portable version ([instruction](https://github.com/notepad-plus-plus/notepad-plus-plus/wiki/Testing)). If everything works fine in the portable version, you should locate your configuration files and update them manually. Depending on the situation different `.xml` files should be update (check the manual for [configuration files details](https://npp-user-manual.org/docs/config-files/)). Some problems may arise because of outdated configuration files. The easiest way to determine this case is repeat the problem in the latest portable version ([instruction](https://github.com/notepad-plus-plus/notepad-plus-plus/wiki/Testing)). If everything works fine in the portable version, you should locate your configuration files and update them manually. Depending on the situation different `.xml` files should be update (check the manual for [configuration files details](https://npp-user-manual.org/docs/config-files/)).