Default department feature (#805)

* pt 2

* do not allow to delete default depto

* ticket craete changes and ruby tests

* set langauge to ticket  and ruby tests

* show departments/lenaguages dropdown logic frontend

* default department frontend

* fix github comments

* add logic edit-setting

* add settings to reducer

* resolve git hub comments logic frontend

* delete variables without use

* select default department dropdown

* fix ruby tabulation

* delete creaticketform console.log

client/src/app/admin/panel/staff/admin-panel-departments.js

@@ -5,9 +5,10 @@ import {connect}  from 'react-redux';
 import i18n from 'lib-app/i18n';
 import API from 'lib-app/api-call';
 import ConfigActions from 'actions/config-actions';
+import SessionStore from 'lib-app/session-store';
 
 import AreYouSure from 'app-components/are-you-sure';
-import DepartmentDropDown from 'app-components/department-dropdown';
+import DepartmentDropdown from 'app-components/department-dropdown';
 
 import InfoTooltip from 'core-components/info-tooltip';
 import Button from 'core-components/button';
@@ -16,10 +17,20 @@ import Listing from 'core-components/listing';
 import Form from 'core-components/form';
 import FormField from 'core-components/form-field';
 import SubmitButton from 'core-components/submit-button';
-import DropDown from 'core-components/drop-down';
 import Icon from 'core-components/icon';
 import Message from 'core-components/message';
+import Loading from 'core-components/loading'
 
+function getPublicDepartmentList(){
+    return _.filter(SessionStore.getDepartments(),item => item.private != 1)
+}
+
+export const getPublicDepartmentIndexFromDepartmentId = (departmentId) => {
+    const departments = getPublicDepartmentList();
+    const departmentIndex = _.findIndex(departments, department  => department.id == departmentId );
+
+    return (departmentIndex !== -1) ? departmentIndex : 0;
+}
 class AdminPanelDepartments extends React.Component {
     static defaultProps = {
         items: []
@@ -32,14 +43,23 @@ class AdminPanelDepartments extends React.Component {
         edited: false,
         errorMessage: null,
         errors: {},
+        defaultDepartmentError: null,
         form: {
             title: '',
             language: 'en',
             private: 0,
-        }
+        },
+        defaultDepartment: this.props.defaultDepartmentId,
+        defaultDepartmentLocked: this.props.defaultDepartmentLocked * 1,
     };
 
     render() {
+        const {
+            errorMessage,
+            formLoading,
+            selectedIndex
+        } = this.state;
+
         return (
             <div className="admin-panel-departments">
                 <Header title={i18n('DEPARTMENTS')} description={i18n('DEPARTMENTS_DESCRIPTION')} />
@@ -48,7 +68,7 @@ class AdminPanelDepartments extends React.Component {
                         <Listing {...this.getListingProps()}/>
                     </div>
                     <div className="col-md-8">
-                        {(this.state.errorMessage) ? <Message type="error">{i18n(this.state.errorMessage)}</Message> : null}
+                        {(errorMessage) ? <Message type="error">{i18n(errorMessage)}</Message> : null}
                         <Form {...this.getFormProps()}>
                             <div>
                                 <FormField className="admin-panel-departments__name" label={i18n('NAME')} name="name" validation="NAME" required fieldProps={{size: 'large'}}/>
@@ -57,16 +77,63 @@ class AdminPanelDepartments extends React.Component {
                                     <InfoTooltip className="admin-panel-departments__info-tooltip" text={i18n('PRIVATE_DEPARTMENT_DESCRIPTION')} />
                                 </div>
                             </div>
-                            <SubmitButton size="medium" className="admin-panel-departments__update-name-button" type="secondary">
-                                {i18n((this.state.selectedIndex !== -1) ? 'UPDATE_DEPARTMENT' : 'ADD_DEPARTMENT')}
+                            <SubmitButton
+                                size="medium"
+                                className="admin-panel-departments__update-name-button"
+                                type="secondary"> 
+                                    {formLoading ?
+                                        <Loading /> :
+                                        i18n((selectedIndex !== -1) ?
+                                            'UPDATE_DEPARTMENT' :
+                                            'ADD_DEPARTMENT')}
                             </SubmitButton>
                         </Form>
-                        {(this.state.selectedIndex !== -1 && this.props.departments.length) ? this.renderOptionalButtons() : null}
+                        {(selectedIndex !== -1 && this.props.departments.length) ? this.renderOptionalButtons() : null}
                     </div>
                 </div>
+                {this.renderDefaultDepartmentForm()}
             </div>
         );
     }
+    
+    renderDefaultDepartmentForm() {
+        const {
+            defaultDepartmentError,
+            formLoading
+        } = this.state
+
+        return (
+            <div className="admin-panel-departments__default-departments-container">
+                <span className="separator" />
+                {(defaultDepartmentError !== null) ?
+                    ((!defaultDepartmentError) ?
+                        <Message type="success">{i18n('SETTINGS_UPDATED')}</Message> :
+                        <Message type="error">{i18n(defaultDepartmentError)}</Message>) :
+                    null}
+                <Form {...this.getDefaultDepartmentFormProps()} className="admin-panel-departments__default-departments-container__form">
+                    <div className="admin-panel-departments__default-departments-container__form__fields" >
+                        <FormField
+                            className="admin-panel-departments__default-departments-container__form__fields__select"
+                            label={i18n('DEFAULT_DEPARTMENT')}
+                            name="defaultDepartment"
+                            field="select"
+                            decorator={DepartmentDropdown}
+                            fieldProps={{ departments: getPublicDepartmentList() , size: 'medium' }}
+                        />
+                        <div className="admin-panel-departments__default-departments-container__form__fields__lock-option">
+                            <FormField label={i18n('LOCK_DEPARTMENT_DESCRIPTION')} name="locked" field="checkbox"/>
+                        </div>
+                    </div>
+                    <SubmitButton
+                        className="admin-panel-departments__default-departments-container__form__button"
+                        size="medium"
+                        type="secondary" >
+                            {formLoading ? <Loading /> : i18n('UPDATE_DEFAULT_DEPARTMENT')}
+                    </SubmitButton>
+                </Form>
+            </div>
+        )
+    }
 
     renderOptionalButtons() {
         return (
@@ -93,22 +160,32 @@ class AdminPanelDepartments extends React.Component {
                 {i18n('WILL_DELETE_DEPARTMENT')}
                 <div className="admin-panel-departments__transfer-tickets">
                     <span className="admin-panel-departments__transfer-tickets-title">{i18n('TRANSFER_TICKETS_TO')}</span>
-                    <DepartmentDropDown className="admin-panel-departments__transfer-tickets-drop-down" departments={this.getDropDownDepartments()} onChange={(event) => this.setState({selectedDropDownIndex: event.index})} size="medium"/>
+                    <DepartmentDropdown
+                        className="admin-panel-departments__transfer-tickets-drop-down"
+                        departments={this.getDropDownDepartments()}
+                        onChange={(event) => this.setState({selectedDropDownIndex: event.index})}
+                        size="medium" />
                 </div>
             </div>
         );
     }
 
     getListingProps() {
+        const {
+            departments,
+           defaultDepartmentId 
+        } = this.props;
+
         return {
             className: 'admin-panel-departments__list',
             title: i18n('DEPARTMENTS'),
-            items: this.props.departments.map(department => {
+            items: departments.map(department => {
                 return {
                     content: (
                         <span>
                             {department.name}
                             {department.private*1 ? <Icon className="admin-panel-departments__private-icon" name='user-secret'/> : null }
+                            {department.id == defaultDepartmentId ? <spam className="admin-panel-departments__default-icon"> {i18n('DEFAULT')} </spam> : null }
                             {(!department.owners) ? (
                                 <span className="admin-panel-departments__warning">
                                     <InfoTooltip type="warning" text={i18n('NO_STAFF_ASSIGNED')}/>
@@ -126,13 +203,42 @@ class AdminPanelDepartments extends React.Component {
     }
 
     getFormProps() {
+        const {
+            form,
+            errors,
+            formLoading
+        } = this.state
+
         return {
-            values: this.state.form,
-            errors: this.state.errors,
-            loading: this.state.formLoading,
+            values: form,
+            errors: errors,
             onChange: (form) => {this.setState({form, edited: true})},
             onValidateErrors: (errors) => {this.setState({errors})},
-            onSubmit: this.onFormSubmit.bind(this)
+            onSubmit: this.onFormSubmit.bind(this),
+            loading: formLoading
+        };
+    }
+
+    getDefaultDepartmentFormProps() {
+        const {
+            formLoading
+        } = this.state;
+
+        return {
+            values: {
+                defaultDepartment: getPublicDepartmentIndexFromDepartmentId(this.state.defaultDepartment),
+                locked: this.state.defaultDepartmentLocked,
+            },
+            onChange: (formValue) => {
+                this.setState({
+                    edited: true,
+                    defaultDepartmentError: null,
+                    defaultDepartment: getPublicDepartmentList()[formValue.defaultDepartment].id,
+                    defaultDepartmentLocked: formValue.locked,
+                });
+            },
+            onSubmit: this.onDefaultDepartmentFormSubmit.bind(this),
+            loading: formLoading
         };
     }
 
@@ -144,6 +250,23 @@ class AdminPanelDepartments extends React.Component {
         }
     }
 
+    onDefaultDepartmentFormSubmit(formValue) {
+        let publicDepartments = getPublicDepartmentList();
+
+        this.setState({formLoading: true, edited: false});
+
+        API.call({
+            path: '/system/edit-settings',
+            data: {
+                'default-department-id': this.getCurrentDepartment(publicDepartments, formValue.defaultDepartment).id,
+                'default-is-locked': formValue.locked ? 1 : 0
+            }
+        }).then(() => {
+            this.retrieveDepartments();
+            this.setState({formLoading: false, errorMessage: false, defaultDepartmentError: false});
+        }).catch(result => this.setState({formLoading: false, defaultDepartmentError: result.message}));
+    }
+
     onFormSubmit(form) {
         this.setState({formLoading: true, edited: false});
 
@@ -151,14 +274,14 @@ class AdminPanelDepartments extends React.Component {
             API.call({
                 path: '/system/edit-department',
                 data: {
-                    departmentId: this.getCurrentDepartment().id,
+                    departmentId: this.getCurrentDepartment(this.props.departments).id,
                     name: form.name,
                     private: form.private ? 1 : 0
                 }
             }).then(() => {
-                this.setState({formLoading: false});
+                this.setState({formLoading: false,errorMessage: false, defaultDepartmentError: null});
                 this.retrieveDepartments();
-            }).catch(result => this.setState({formLoading: false, errorMessage: result.message}));
+            }).catch(result => this.setState({formLoading: false, errorMessage: result.message, defaultDepartmentError: null}));
         } else {
             API.call({
                 path: '/system/add-department',
@@ -167,9 +290,13 @@ class AdminPanelDepartments extends React.Component {
                     private: form.private ? 1 : 0
                 }
             }).then(() => {
+                this.setState({formLoading: false,errorMessage: false, defaultDepartmentError: null});
                 this.retrieveDepartments();
                 this.onItemChange(-1);
-            }).catch(this.onItemChange.bind(this, -1));
+            }).catch(() => {
+                this.onItemChange.bind(this, -1)
+                this.setState({defaultDepartmentError: null});
+            });
         }
     }
 
@@ -189,19 +316,20 @@ class AdminPanelDepartments extends React.Component {
         API.call({
             path: '/system/delete-department',
             data: {
-                departmentId: this.getCurrentDepartment().id,
+                departmentId: this.getCurrentDepartment(this.props.departments).id,
                 transferDepartmentId: this.getDropDownItemId()
             }
         }).then(() => {
             this.retrieveDepartments();
             this.onItemChange(-1);
+            this.setState({defaultDepartmentError: null});
         })
-        .catch(result => this.setState({errorMessage: result.message}));
+        .catch(result => this.setState({errorMessage: result.message, defaultDepartmentError: null}));
     }
 
     updateForm(index) {
         let form = _.clone(this.state.form);
-        let department = this.getCurrentDepartment(index);
+        let department = this.getCurrentDepartment(this.props.departments,index);
 
         form.name = (department && department.name) || '';
         form.private = (department && department.private) || 0;
@@ -212,7 +340,8 @@ class AdminPanelDepartments extends React.Component {
             formLoading: false,
             form,
             errorMessage: null,
-            errors: {}
+            errors: {},
+            defaultDepartmentError: null
         });
     }
 
@@ -223,12 +352,17 @@ class AdminPanelDepartments extends React.Component {
         });
     }
 
-    getCurrentDepartment(index) {
-        return this.props.departments[(index == undefined) ? this.state.selectedIndex : index];
+    getCurrentDepartment(list, index) {
+        return list[(index == undefined) ? this.state.selectedIndex : index];
     }
 
     getDropDownItemId() {
-        return this.props.departments.filter((department, index) => index !== this.state.selectedIndex)[this.state.selectedDropDownIndex].id;
+        const {
+            selectedIndex,
+            selectedDropDownIndex
+        } = this.state;
+
+        return this.props.departments.filter((department, index) => index !== selectedIndex)[selectedDropDownIndex].id;
     }
 
     getDropDownDepartments() {
@@ -238,6 +372,8 @@ class AdminPanelDepartments extends React.Component {
 
 export default connect((store) => {
     return {
+        defaultDepartmentId: store.config['default-department-id']*1,
+        defaultDepartmentLocked: store.config['default-is-locked']*1,
         departments: store.config.departments
     };
 })(AdminPanelDepartments);

client/src/app/admin/panel/staff/admin-panel-departments.scss

@@ -18,6 +18,32 @@
         display:inline-block;
         margin-left: 10px;
     }
+    &__default-departments-container {
+        &__form {
+            text-align: left;
+            &__fields {
+                width: 100%;
+                display: flex;
+                flex-direction: column;
+                justify-content: space-around;
+                align-items: flex-start;
+                padding-bottom: 10px;
+
+                &__lock-option {
+                    display: flex;
+                    flex-direction: row;
+                    align-items: center;
+
+                    &__info-tooltip {
+                        padding-left: 5px;
+                    }
+                }    
+            }
+            &__button {
+                min-width: 156px;
+            }
+        }
+    }
 
     &__optional-buttons {
         float: right;
@@ -49,7 +75,13 @@
     &__private-icon {
         margin-left: 5px;
     }
-    &__info-tooltip {
+    &__default-icon {
+        color:  lightgrey;
+        font-style: italic;
+        text-transform: lowercase;
+        margin-left: 3px;
+    }
+        &__info-tooltip {
         margin-left: 2px;
     }
 }

client/src/app/admin/panel/tickets/admin-panel-my-tickets.js

@@ -77,7 +77,7 @@ class AdminPanelMyTickets extends React.Component {
     onCreateTicket() {
         ModalContainer.openModal(
             <div>
-                <CreateTicketForm onSuccess={this.onCreateTicketSuccess.bind(this)} />
+                <CreateTicketForm isStaff={true} onSuccess={this.onCreateTicketSuccess.bind(this)} />
                 <div style={{textAlign: 'center'}}>
                     <Button onClick={ModalContainer.closeModal} type="link">{i18n('CLOSE')}</Button>
                 </div>

client/src/app/main/dashboard/dashboard-create-ticket/create-ticket-form.js

@@ -7,8 +7,9 @@ import i18n               from 'lib-app/i18n';
 import API                from 'lib-app/api-call';
 import SessionStore       from 'lib-app/session-store';
 import LanguageSelector   from 'app-components/language-selector';
-import Captcha            from 'app/main/captcha';
 import DepartmentDropdown from 'app-components/department-dropdown';
+import Captcha            from 'app/main/captcha';
+import {getPublicDepartmentIndexFromDepartmentId} from 'app/admin/panel/staff/admin-panel-departments';
 
 import Header             from 'core-components/header';
 import TextEditor         from 'core-components/text-editor';
@@ -18,14 +19,16 @@ import SubmitButton       from 'core-components/submit-button';
 import Message            from 'core-components/message';
 
 class CreateTicketForm extends React.Component {
-
+    
     static propTypes = {
         userLogged: React.PropTypes.bool,
+        isStaff: React.PropTypes.bool,
         onSuccess: React.PropTypes.func,
     };
 
     static defaultProps = {
-        userLogged: true
+        userLogged: true,
+        isStaff: false
     };
 
     state = {
@@ -34,7 +37,7 @@ class CreateTicketForm extends React.Component {
         form: {
             title: '',
             content: TextEditor.createEmpty(),
-            departmentIndex: 0,
+            departmentIndex: getPublicDepartmentIndexFromDepartmentId(this.props.defaultDepartmentId),
             email: '',
             name: '',
             language: this.props.language
@@ -49,14 +52,18 @@ class CreateTicketForm extends React.Component {
                     {(!this.props.userLogged) ? this.renderEmailAndName() : null}
                     <FormField label={i18n('TITLE')} name="title" validation="TITLE" required field="input" fieldProps={{size: 'large'}}/>
                     <div className="row">
-                        <FormField className="col-md-5" label={i18n('DEPARTMENT')} name="departmentIndex" field="select" decorator={DepartmentDropdown} fieldProps={{
-                            departments: SessionStore.getDepartments(),
-                            size: 'medium'
-                        }} />
-                        <FormField className="col-md-5" label={i18n('LANGUAGE')} name="language" field="select" decorator={LanguageSelector} fieldProps={{
-                            type: 'supported',
-                            size: 'medium'
-                        }}/>
+                        {!(this.props.isDefaultDepartmentLocked*1) || this.props.isStaff ?
+                            <FormField className="col-md-5" label={i18n('DEPARTMENT')} name="departmentIndex" field="select" decorator={DepartmentDropdown} fieldProps={{
+                                departments: SessionStore.getDepartments(),
+                                size: 'medium'
+                            }} /> : null
+                        }    
+                        {!this.props.onlyOneSupportedLanguage ?  
+                            <FormField className="col-md-5" label={i18n('LANGUAGE')} name="language" field="select" decorator={LanguageSelector} fieldProps={{
+                                type: 'supported',
+                                size: 'medium'
+                            }}/> : null
+                        }
                     </div>
                     <FormField
                         label={i18n('CONTENT')}
@@ -162,9 +169,11 @@ class CreateTicketForm extends React.Component {
 
 export default connect((store) => {
     const { language, supportedLanguages } = store.config;
-
     return {
         language: _.includes(supportedLanguages, language) ? language : supportedLanguages[0],
-        allowAttachments: store.config['allow-attachments']
+        onlyOneSupportedLanguage: supportedLanguages.length == 1 ? true : false,
+        isDefaultDepartmentLocked: store.config['default-is-locked'],
+        allowAttachments: store.config['allow-attachments'],
+        defaultDepartmentId: store.config['default-department-id']
     };
 })(CreateTicketForm);

client/src/data/languages/en.js

@@ -5,6 +5,7 @@ export default {
     'ACCOUNT': 'Account',
     'SUBMIT': 'Submit',
     'EMAIL': 'Email',
+    'DEFAULT': 'Default',
     'PASSWORD': 'Password',
     'REPEAT_PASSWORD': 'Repeat password',
     'LOG_IN': 'Log in',
@@ -26,6 +27,7 @@ export default {
     'TICKET_LIST': 'Ticket List',
     'SUPPORT_CENTER': 'Support Center',
     'DEPARTMENT': 'Department',
+    'DEFAULT_DEPARTMENT': 'Default Department',
     'AUTHOR': 'Author',
     'DATE': 'Date',
     'RESPOND': 'Respond',
@@ -134,6 +136,7 @@ export default {
     'EDIT_STAFF': 'Edit staff member',
     'ADD_DEPARTMENT': 'Add department',
     'UPDATE_DEPARTMENT': 'Update department',
+    'UPDATE_DEFAULT_DEPARTMENT': 'Update default department',
     'TRANSFER_TICKETS_TO': 'Transfer tickets to',
     'COMMENTS': 'Comments',
     'DELETE_STAFF_MEMBER': 'Delete staff member',
@@ -201,6 +204,7 @@ export default {
     'INVITE_STAFF': 'Invite staff',
     'UPLOAD_FILE': 'Upload file',
     'PRIVATE': 'Private',
+    'LOCKED': 'Locked',
     'ENABLE_USER': 'Enable User',
     'DISABLE_USER': 'Disable User',
     'SHOW_CLOSED_TICKETS': 'Show Closed Tickets',
@@ -340,6 +344,7 @@ export default {
     'PRIVATE_RESPONSE_DESCRIPTION': 'This response will only be seen by staff members',
     'PRIVATE_TOPIC_DESCRIPTION': 'This topic will only be seen by staff members',
     'PRIVATE_DEPARTMENT_DESCRIPTION': 'This department will only be seen by staff members',
+    'LOCK_DEPARTMENT_DESCRIPTION': 'Allow users to create tickets only in the default department',
     'EMAIL_SETTINGS_DESCRIPTION': 'Here you can edit the settings for receiving and sending email to your customers.',
     'IMAP_POLLING_DESCRIPTION': 'Inbox checking will not be done automatically by OpenSupports. You have to make POST requests periodically to this url to process the emails: {url}',
     'NEW_CUSTOM_FIELD_DESCRIPTION': 'Here you can create a custom field for an user, it can be a blank text box or a fixed set of options.',
@@ -380,7 +385,10 @@ export default {
     'USER_DISABLED': 'This account is disabled.',
     'INVALID_SYNTAX': 'Invalid syntax.',
     'DEPARTMENT_PRIVATE_TICKETS': 'This department has tickets created by non-staff and it can not be private',
+    'DEFAULT_DEPARTMENT_CAN_NOT_BE_PRIVATE': 'Default department can not be private',
     'CURRENTLY_UNAVAILABLE': 'Currently unavailable',
+    'CAN_NOT_DELETE_DEFAULT_DEPARTMENT': 'Default department can not be deleted',
+    'INVALID_DEFAULT_DEPARTMENT': 'Default department choosen is invalid',
 
     //MESSAGES
     'SIGNUP_SUCCESS': 'You have registered successfully in our support system.',

client/src/lib-app/session-store.js

@@ -69,7 +69,10 @@ class SessionStore {
         this.setItem('maintenance-mode', configs['maintenance-mode']);
         this.setItem('max-size', configs['max-size']);
         this.setItem('tags', JSON.stringify(configs['tags']));
-
+        this.setItem('max-size', configs['max-size']);
+        this.setItem('tags', JSON.stringify(configs['tags']));
+        this.setItem('default-is-locked', configs['default-is-locked']);
+        this.setItem('default-department-id',  configs['default-department-id']);
     }
 
     getConfigs() {
@@ -86,7 +89,10 @@ class SessionStore {
             'allow-attachments': (this.getItem('allow-attachments') * 1),
             'maintenance-mode': (this.getItem('maintenance-mode') * 1),
             'max-size': this.getItem('max-size'),
-            'tags': JSON.parse(this.getItem('tags'))
+            'tags': JSON.parse(this.getItem('tags')),
+            'default-is-locked': this.getItem('default-is-locked'),
+            'default-department-id':  this.getItem('default-department-id')
+            
         };
     }
 

client/src/reducers/config-reducer.js

@@ -38,11 +38,10 @@ class ConfigReducer extends Reducer {
         if(payload.data.allowedLanguages && !_.includes(payload.data.allowedLanguages, currentLanguage)) {
             currentLanguage = payload.data.language;
         }
-
         sessionStore.storeConfigs(_.extend({}, payload.data, {
             language: currentLanguage || payload.data.language
         }));
-
+        
         return _.extend({}, state, payload.data, {
             language: currentLanguage || payload.data.language || 'en',
             registration: !!(payload.data.registration * 1),
@@ -50,7 +49,9 @@ class ConfigReducer extends Reducer {
             'allow-attachments': !!(payload.data['allow-attachments']* 1),
             'maintenance-mode': !!(payload.data['maintenance-mode']* 1),
             departments: payload.data.departments && payload.data.departments.map(department => _.extend({}, department, {private: department.private * 1})),
-            initDone: true
+            initDone: true,
+            'default-department-id': payload.data['default-department-id'],
+            'default-is-locked': payload.data['default-is-locked'],
         });
     }
 

server/controllers/system/delete-department.php

@@ -49,8 +49,11 @@ class DeleteDepartmentController extends Controller {
     }
 
     public function handler() {
+        
         $this->departmentId = Controller::request('departmentId');
         $this->transferDepartmentId = Controller::request('transferDepartmentId');
+        
+        $this->checkDepartmentIdDefault();
 
         if ($this->departmentId === $this->transferDepartmentId) {
             throw new RequestException(ERRORS::SAME_DEPARTMENT);
@@ -108,4 +111,9 @@ class DeleteDepartmentController extends Controller {
             $ticket->store();
         }
     }
+    public function checkDepartmentIdDefault() {
+        $defaultDepartment = Setting::getSetting('default-department-id');
+
+        if ($defaultDepartment && $this->departmentId == $defaultDepartment->value) throw new Exception(ERRORS::CAN_NOT_DELETE_DEFAULT_DEPARTMENT);
+    }
 }

server/controllers/system/edit-department.php

@@ -53,6 +53,10 @@ class EditDepartmentController extends Controller {
 
         $departmentInstance = Department::getDataStore($departmentId);
 
+        if($private && $departmentId == Setting::getSetting('default-department-id')->getValue()){
+            throw new RequestException(ERRORS::DEFAULT_DEPARTMENT_CAN_NOT_BE_PRIVATE);
+        }
+        
         if($private && Ticket::count(' author_id IS NOT NULL AND department_id = ? ', [$departmentId])) {
             throw new RequestException(ERRORS::DEPARTMENT_PRIVATE_TICKETS);
         }

server/controllers/system/edit-settings.php

@@ -1,4 +1,6 @@
 <?php
+use Respect\Validation\Validator as DataValidator;
+DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /system/edit-settings Edit settings
@@ -29,7 +31,12 @@ class EditSettingsController extends Controller {
     public function validations() {
         return [
             'permission' => 'staff_3',
-            'requestData' => []
+            'requestData' => [
+                'default-department-id' => [
+                    'validation' => DataValidator::oneOf(DataValidator::dataStoreId('department'),DataValidator::nullType()),
+                    'error' => ERRORS::INVALID_DEFAULT_DEPARTMENT
+                ],
+            ]
         ];
     }
 
@@ -53,8 +60,11 @@ class EditSettingsController extends Controller {
             'max-size',
             'title',
             'url',
-            'mail-template-header-image'
+            'mail-template-header-image',
+            'default-is-locked',
+            'default-department-id'
         ];
+        $this->checkDefaultDepartmentValid();
 
         foreach($settings as $setting) {
             if(Controller::request($setting)!==null) {
@@ -64,6 +74,7 @@ class EditSettingsController extends Controller {
             }
         }
 
+
         if(Controller::request('allowedLanguages') || Controller::request('supportedLanguages')) {
             $this->handleLanguages();
         }
@@ -89,6 +100,25 @@ class EditSettingsController extends Controller {
 
             $language->store();
         }
-
     }
+
+    public function checkDefaultDepartmentValid() {
+                
+        $departmentId = Controller::request('default-department-id');
+
+        if($departmentId){
+            $Publicdepartments = Department::getPublicDepartmentNames();
+            
+            $isValid = false;
+            
+            foreach($Publicdepartments as $department) {
+                if($department['id'] == $departmentId){ 
+                    $isValid = true;
+                }
+            }
+
+            if(!$isValid) throw new Exception(ERRORS::INVALID_DEFAULT_DEPARTMENT);
+        }
+    }
+        
 }

server/controllers/system/get-settings.php

@@ -59,6 +59,8 @@ class GetSettingsController extends Controller {
                     'mail-template-header-image' => Setting::getSetting('mail-template-header-image')->getValue(),
                     'tags' => Tag::getAll()->toArray(),
                     'mandatory-login' => Setting::getSetting('mandatory-login')->getValue(),
+                    'default-department-id' => Setting::getSetting('default-department-id')->getValue(),
+                    'default-is-locked' => Setting::getSetting('default-is-locked')->getValue()
                 ];
             } else {
                 $settingsList = [
@@ -77,6 +79,8 @@ class GetSettingsController extends Controller {
                     'session-prefix' => Setting::getSetting('session-prefix')->getValue(),
                     'tags' => Tag::getAll()->toArray(),
                     'mandatory-login' => Setting::getSetting('mandatory-login')->getValue(),
+                    'default-department-id' => Setting::getSetting('default-department-id')->getValue(),
+                    'default-is-locked' => Setting::getSetting('default-is-locked')->getValue()
                 ];
             }
         }

server/controllers/system/init-settings.php

@@ -26,7 +26,8 @@ DataValidator::with('CustomValidations', true);
  * @apiParam {String} title Title of the support center
  * @apiParam {String} url Url of the frontend client.
  * @apiParam {Boolean} mandatory-login Indicates if the login is mandatory.
- *
+ * @apiParam {Number} default-department-id Indicates the id of the default department
+ * @apiParam {Boolean} locked-department Indicates if the default department is locked or not
  * @apiUse INVALID_LANGUAGE
  * @apiUse INIT_SETTINGS_DONE
  *
@@ -90,8 +91,10 @@ class InitSettingsController extends Controller {
             'ticket-first-number' => Hashing::generateRandomNumber(100000, 999999),
             'session-prefix' => 'opensupports-'.Hashing::generateRandomToken().'_',
             'mail-template-header-image' => 'https://s3.amazonaws.com/opensupports/logo.png',
+            'default-department-id' => 1,
+            'default-is-locked' => false,
             'imap-token' => '',
-            'mandatory-login' => !!Controller::request('mandatory-login'),
+            'mandatory-login' => !!Controller::request('mandatory-login')
         ]);
     }
 
@@ -119,7 +122,6 @@ class InitSettingsController extends Controller {
     private function storeSettings($settings) {
         foreach ($settings as $settingName => $settingValue) {
             $setting = new Setting();
-
             $setting->setProperties([
                 'name' => $settingName,
                 'value' => $settingValue
@@ -151,6 +153,7 @@ class InitSettingsController extends Controller {
         foreach ($departments as $departmentName) {
             $department = new Department();
             $department->name = $departmentName;
+            $department->private = 0;
             $department->store();
         }
     }

server/controllers/ticket/create.php

@@ -62,11 +62,11 @@ class CreateController extends Controller {
                     'error' => ERRORS::INVALID_CONTENT
                 ],
                 'departmentId' => [
-                    'validation' => DataValidator::dataStoreId('department'),
+                    'validation' => DataValidator::oneOf(DataValidator::dataStoreId('department'), DataValidator::nullType()),
                     'error' => ERRORS::INVALID_DEPARTMENT
                 ],
                 'language' => [
-                    'validation' => DataValidator::in(Language::getSupportedLanguages()),
+                    'validation' => DataValidator::oneOf(DataValidator::in(Language::getSupportedLanguages()), DataValidator::nullType()),
                     'error' => ERRORS::INVALID_LANGUAGE
                 ]
             ]
@@ -159,9 +159,12 @@ class CreateController extends Controller {
         $signupController->validations();
         $signupController->handler();
     }
+
     private function storeTicket() {
-        $department = Department::getDataStore($this->departmentId);
+        $department = Department::getDataStore($this->getCorrectDepartmentId());
         $author = $this->getAuthor();
+        $this->language = $this->getCorrectLanguage();
+
         $ticket = new Ticket();
 
         $fileUploader = FileUploader::getInstance();
@@ -200,6 +203,26 @@ class CreateController extends Controller {
         $this->ticketNumber = $ticket->ticketNumber;
     }
 
+    private function getCorrectLanguage() {
+        if($this->language){
+            return $this->language;
+        }else{
+            return Setting::getSetting('language')->getValue();
+        }
+    }
+    
+    private function getCorrectDepartmentId(){
+        $defaultDepartmentId = Setting::getSetting('default-department-id')->getValue();
+        $isLocked = Setting::getSetting('default-is-locked')->getValue();
+        $validDepartment = Department::getDataStore($defaultDepartmentId)->id; 
+        if (Controller::isStaffLogged()) {
+            if ($this->departmentId) $validDepartment = $this->departmentId;
+        } else {
+            if (!$isLocked && $this->departmentId) $validDepartment = $this->departmentId;
+        }
+        return $validDepartment;
+    }
+
     private function getAuthor() {
         if(Controller::getLoggedUser()->email) { 
             return Controller::getLoggedUser();

server/data/ERRORS.php

@@ -219,6 +219,14 @@
  * @apiDefine INVALID_FILE
  * @apiError {String} INVALID_FILE The file is invalid or max size exceeded.
  */
+/**
+ * @apiDefine INVALID_DEFAULT_DEPARTMENT
+ * @apiError {String} INVALID_DEFAULT_DEPARTMENT The default department id is invalid.
+ */
+/**
+ * @apiDefine CAN_NOT_DELETE_DEFAULT_DEPARTMENT
+ * @apiError {String} CAN_NOT_DELETE_DEFAULT_DEPARTMENT The default department can not be deleted.
+ */
 /**
  * @apiDefine DATABASE_CONNECTION
  * @apiError {String} DATABASE_CONNECTION It's a database connection error.
@@ -259,6 +267,10 @@
  * @apiDefine DEPARTMENT_PRIVATE_TICKETS
  * @apiError {String} DEPARTMENT_PRIVATE_TICKETS There are tickets for in department created by non-staff and it can't be private
  */
+/**
+ * @apiDefine DEFAULT_DEPARTMENT_CAN_NOT_BE_PRIVATE
+ * @apiError {String} DEFAULT_DEPARTMENT_CAN_NOT_BE_PRIVATE Default Department can not be private
+ */
 /**
  * @apiDefine EMAIL_POLLING
  * @apiError {String} EMAIL_POLLING Email polling was unsuccesful
@@ -365,6 +377,8 @@ class ERRORS {
     const INVALID_PERIOD = 'INVALID_PERIOD';
     const NAME_ALREADY_USED = 'NAME_ALREADY_USED';
     const INVALID_FILE = 'INVALID_FILE';
+    const INVALID_DEFAULT_DEPARTMENT = 'INVALID_DEFAULT_DEPARTMENT';
+    const CAN_NOT_DELETE_DEFAULT_DEPARTMENT = 'CAN_NOT_DELETE_DEFAULT_DEPARTMENT';
     const DATABASE_CONNECTION = 'DATABASE_CONNECTION';
     const DATABASE_CREATION = 'DATABASE_CREATION';
     const SMTP_CONNECTION = 'SMTP_CONNECTION';
@@ -376,6 +390,7 @@ class ERRORS {
     const INVALID_TEXT_2 = 'INVALID_TEXT_2';
     const INVALID_TEXT_3 = 'INVALID_TEXT_3';
     const DEPARTMENT_PRIVATE_TICKETS = 'DEPARTMENT_PRIVATE_TICKETS';
+    const DEFAULT_DEPARTMENT_CAN_NOT_BE_PRIVATE = 'DEFAULT_DEPARTMENT_CAN_NOT_BE_PRIVATE';
     const EMAIL_POLLING = 'EMAIL_POLLING';
     const CUSTOM_FIELD_ALREADY_EXISTS = 'CUSTOM_FIELD_ALREADY_EXISTS';
     const INVALID_CUSTOM_FIELD = 'INVALID_CUSTOM_FIELD';

tests/init.rb

@@ -76,4 +76,5 @@ require './system/custom-fields.rb'
 require './ticket/get-authors.rb'
 require './ticket/search.rb'
 require './system/mandatory-login.rb'
+require './system/default-department.rb'
 # require './system/get-stats.rb'

tests/scripts.rb

@@ -141,4 +141,20 @@ class Scripts
             csrf_token: $csrf_token
         })
     end
+    
+    def self.createDepartment(nameDepartment = 'validnameDepartment')
+        request('/system/add-department', {
+                csrf_userid: $csrf_userid,
+                csrf_token: $csrf_token,
+                name: nameDepartment
+        })
+    end
+
+    def self.updateLockedDepartmentSetting(value = 0)
+        request('/system/edit-settings', {
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token,
+            "default-is-locked" => value 
+        })
+    end
 end

tests/system/default-department.rb

@@ -0,0 +1,269 @@
+describe '/system/default-department' do
+    request('/user/logout')
+    Scripts.login('staff@opensupports.com', 'staff', true)
+    
+    it 'should fail if try to turn a private department default' do
+        request('/user/logout')
+        Scripts.login('staff@opensupports.com', 'staff', true)
+
+        privatedepartment = $database.getRow('department', 1, 'private')
+
+        result = request('/system/edit-settings', {
+            "csrf_userid" => $csrf_userid,
+            "csrf_token" => $csrf_token,
+            "default-department-id" => privatedepartment['id'] 
+        })
+
+        (result['status']).should.equal('fail')
+        (result['message']).should.equal('INVALID_DEFAULT_DEPARTMENT')
+    end
+
+    it 'should edit locked setting' do
+        result = request('/system/edit-settings', {
+            "csrf_userid" => $csrf_userid,
+            "csrf_token" => $csrf_token,
+            "default-is-locked" => 1
+        })
+
+        (result['status']).should.equal('success')
+        
+        row = $database.getRow('setting', 'default-is-locked', 'name')
+        (row['value']).should.equal('1')
+    end
+    
+    it 'should fail if default-department-id does not exist' do
+        request('/user/logout')
+        Scripts.login($staff[:email], $staff[:password], true)
+
+        result= request('/system/edit-settings', {
+            "csrf_userid" => $csrf_userid,
+            "csrf_token" => $csrf_token,
+            "default-department-id" =>  1111
+        })
+
+        (result['status']).should.equal('fail')
+        (result['message']).should.equal('INVALID_DEFAULT_DEPARTMENT')
+    end
+
+    it 'should set a new default deparment' do
+        request('/user/logout')
+        Scripts.login('staff@opensupports.com', 'staff', true)
+
+        publicdepartment = $database.getRow('department', 'Suggestions', 'name')
+
+        result = request('/system/edit-settings', {
+            "csrf_userid" => $csrf_userid,
+            "csrf_token" => $csrf_token,
+            "default-department-id" => publicdepartment['id'] 
+        })
+
+        (result['status']).should.equal('success')
+    end
+
+    it 'should fail if try to delete the default department' do
+        request('/user/logout')
+        Scripts.login('staff@opensupports.com', 'staff', true)
+
+        defaultDepartment  = $database.getRow('setting', 'default-department-id', 'name')
+        transferDepartment = $database.getRow('department','<b>new department</b>','name')
+        
+        result = request('/system/delete-department', {
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token,
+            departmentId: defaultDepartment['value'],
+            transferDepartmentId: transferDepartment['id']
+        })
+
+        (result['status']).should.equal('fail')
+        (result['message']).should.equal('CAN_NOT_DELETE_DEFAULT_DEPARTMENT')
+    end
+    
+    it 'should fail if try to edit default department into private' do
+        request('/user/logout')
+        Scripts.login('staff@opensupports.com', 'staff', true)
+        defaultDepartmentId = $database.getRow('setting', 'default-department-id', 'name')
+        department = $database.getRow('department',defaultDepartmentId['value'],'id')
+        
+        result = request('/system/edit-department', {
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token,
+            departmentId: department['id'],
+            name: department['name'],
+            private: true
+        })
+        
+        (result['status']).should.equal('fail')
+        (result['message']).should.equal('DEFAULT_DEPARTMENT_CAN_NOT_BE_PRIVATE')
+    end
+
+    it 'should create ticket in default department if Staff does not give department with locked on' do
+        request('/user/logout')
+        Scripts.login('staff@opensupports.com', 'staff', true)
+        Scripts.updateLockedDepartmentSetting(1)
+        
+        result = request('/ticket/create', {
+            title: 'Night King',
+            content: 'Arya sucks',
+            language: 'en',
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token
+        })
+        row = $database.getRow('ticket', 'Night King', 'title')
+        
+        setting = $database.getRow('setting', 'default-department-id','name')
+        (row['department_id']).should.equal(setting['value'].to_i)
+        
+    end
+
+    it 'should create ticket in default department if staff does not give department with locked off'do
+        request('/user/logout')
+        Scripts.login('staff@opensupports.com', 'staff', true)
+        Scripts.updateLockedDepartmentSetting(0)
+        
+        result = request('/ticket/create', {
+            title: 'Night King2',
+            content: 'Arya sucks2',
+            language: 'en',
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token
+        })
+        
+        row = $database.getRow('ticket', 'Night King2', 'title')
+        
+        setting = $database.getRow('setting', 'default-department-id','name')
+        (row['department_id']).should.equal(setting['value'].to_i)
+    end
+
+    it 'should create ticket in selected department if staff give department and lockd is off'do
+        request('/user/logout')
+        Scripts.login('staff@opensupports.com', 'staff', true)
+        Scripts.updateLockedDepartmentSetting(0)
+        
+        result = request('/ticket/create', {
+            title: 'Night King3',
+            content: 'Arya sucks3',
+            language: 'en',
+            departmentId: 1,
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token
+        })
+        
+        row = $database.getRow('ticket', 'Night King3', 'title')
+        
+        (row['department_id']).should.equal(1)
+    end
+        
+    it 'should create ticket in selected department if staff give department and locked is on' do
+        request('/user/logout')
+        Scripts.login('staff@opensupports.com', 'staff', true)
+        Scripts.updateLockedDepartmentSetting(1)
+        
+        result = request('/ticket/create', {
+            title: 'Night King4',
+            content: 'Arya sucks4',
+            language: 'en',
+            departmentId: 1,
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token
+        })
+        
+        row = $database.getRow('ticket', 'Night King4', 'title')
+        
+        (row['department_id']).should.equal(1)
+    end
+        
+    it 'should create ticket on default department if user does not give department and locked is on' do
+        
+        request('/user/logout')
+        Scripts.login('staff@opensupports.com', 'staff', true)
+        Scripts.updateLockedDepartmentSetting(1)
+        
+        request('/user/logout')
+        Scripts.login('user@os4.com', 'loginpass')
+        
+        result = request('/ticket/create', {
+            title: 'Night King5',
+            content: 'Arya sucks5',
+            language: 'en',
+            departmentId: 5,
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token
+        })
+        (result['status']).should.equal('success')
+        
+        row = $database.getRow('ticket', 'Night King5', 'title')
+        setting = $database.getRow('setting', 'default-department-id','name')
+        
+        (row['department_id']).should.equal(setting['value'].to_i) 
+    end
+
+    it 'should create ticket on default department if user does not give department and locked is off'do
+        
+        request('/user/logout')
+        Scripts.login('staff@opensupports.com', 'staff', true)
+        Scripts.updateLockedDepartmentSetting(0)
+
+        request('/user/logout')
+        Scripts.login('user@os4.com', 'loginpass')
+        
+        result = request('/ticket/create', {
+        title: 'Night King6',
+        content: 'Arya sucks6',
+        language: 'en',
+        csrf_userid: $csrf_userid,
+        csrf_token: $csrf_token
+        })
+        
+        row = $database.getRow('ticket', 'Night King6', 'title')
+        setting = $database.getRow('setting', 'default-department-id','name')
+        
+        (row['department_id']).should.equal(setting['value'].to_i)
+    end
+        
+    it 'should create ticket on selected department if user give department and locked is off'do
+        
+        request('/user/logout')
+        Scripts.login('staff@opensupports.com', 'staff', true)
+        Scripts.updateLockedDepartmentSetting(0)
+
+        request('/user/logout')
+        Scripts.login('user@os4.com', 'loginpass')
+        
+        result = request('/ticket/create', {
+        title: 'Night King16',
+        content: 'Arya sucks16',
+        language: 'en',
+        departmentId: 1,
+        csrf_userid: $csrf_userid,
+        csrf_token: $csrf_token
+        })
+        
+        row = $database.getRow('ticket', 'Night King16', 'title')
+        
+        (row['department_id']).should.equal(1)
+    end
+
+    it 'should create ticket on default leanguage if user does not pass language'do
+        $database.query('update setting set value="ru" where name="language";')
+        
+        request('/user/logout')
+        Scripts.login('user@os4.com', 'loginpass')
+
+        result = request('/ticket/create', {
+            title: 'Danny Dragon',
+            content: 'They do not get to choose',
+            departmentId: 1,
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token
+        })
+
+        ticket = $database.getRow('ticket', 'Danny Dragon', 'title')
+        defaultLanguage = $database.getRow('setting', 'language', 'name') 
+        
+        
+        (ticket['language']).should.equal(defaultLanguage['value'])
+        result['status'].should.equal('success')
+        
+        $database.query('update setting set value="en" where name="language";')
+    end
+end

tests/system/edit-settings.rb

@@ -12,7 +12,8 @@ describe'system/edit-settings' do
             "allow-attachments" => 1,
             "max-size" => 2,
             "language" => 'en',
-            "server-email" => 'testemail@hotmail.com'
+            "server-email" => 'testemail@hotmail.com',
+            "default-is-locked" => 1
         })
 
         (result['status']).should.equal('success')
@@ -34,7 +35,8 @@ describe'system/edit-settings' do
 
         row = $database.getRow('setting', 'server-email', 'name')
         (row['value']).should.equal('testemail@hotmail.com')
-
+        row = $database.getRow('setting', 'default-is-locked', 'name')
+        (row['value']).should.equal('1')
         request('/user/logout')
     end
     it 'should fail if supported languages are invalid' do
@@ -94,6 +96,8 @@ describe'system/edit-settings' do
         lastLog = $database.getLastRow('log')
         (lastLog['type']).should.equal('EDIT_SETTINGS')
 
+
+        Scripts.updateLockedDepartmentSetting(0);
         request('/user/logout')
     end
 end

tests/system/get-settings.rb

@@ -6,6 +6,8 @@ describe '/system/get-settings' do
         (result['data']['language']).should.equal('en')
         (result['data']['departments'][0]['name']).should.equal('Help and Support')
         (result['data']['mandatory-login']).should.equal('1')
+        (result['data']['default-department-id']).should.equal('1')
+        (result['data']['default-is-locked']).should.equal('0')
         (result['data']['allowedLanguages'][0]).should.equal('en')
         (result['data']['allowedLanguages'][1]).should.equal('es')
         (result['data']['allowedLanguages'][2]).should.equal('de')

tests/system/init-settings.rb

@@ -28,6 +28,12 @@ describe '/system/init-settings' do
 
         lang = $database.getRow('setting', 'language', 'name')
         (lang['value']).should.equal('en')
+        
+        default = $database.getRow('setting', 'default-department-id', 'name')
+        (default['value']).should.equal('1')
+
+        locked = $database.getRow('setting', 'default-is-locked', 'name')
+        (locked['value']).should.equal('0')
 
         result = request('/system/init-admin', {
             name: 'Emilia Clarke',

tests/user/get.rb

@@ -34,7 +34,6 @@ describe '/user/get' do
         })
 
         ticket = $database.getRow('ticket', @ticketNumber, 'ticket_number')
-
         (result['status']).should.equal('success')
         (result['data']['name']).should.equal('User Get')
         (result['data']['email']).should.equal('user_get@os4.com')