diff --git a/server/controllers/ticket.php b/server/controllers/ticket.php
index 3648e604..1dc5b23c 100755
--- a/server/controllers/ticket.php
+++ b/server/controllers/ticket.php
@@ -16,5 +16,9 @@ $ticketControllers->addController(new ReOpenController);
 $ticketControllers->addController(new ChangePriorityController);
 $ticketControllers->addController(new SeenController);
 $ticketControllers->addController(new DeleteController);
+$ticketControllers->addController(new AddTagController);
+$ticketControllers->addController(new EditTagController);
+$ticketControllers->addController(new DeleteTagController);
+$ticketControllers->addController(new GetTagsController);
 
 $ticketControllers->finalize();
diff --git a/server/controllers/ticket/add-tag.php b/server/controllers/ticket/add-tag.php
new file mode 100644
index 00000000..052d8578
--- /dev/null
+++ b/server/controllers/ticket/add-tag.php
@@ -0,0 +1,62 @@
+<?php
+use Respect\Validation\Validator as DataValidator;
+DataValidator::with('CustomValidations', true);
+
+/**
+ * @api {post} /ticket/add-tag Add tag
+ * @apiVersion 4.3.2
+ *
+ * @apiName Add tag
+ *
+ * @apiGroup Ticket
+ *
+ * @apiDescription This path add a new tag.
+ *
+ * @apiPermission staff1
+ *
+ * @apiParam {Number} name The new name of the tag.
+ * @apiParam {String} color The new color of the tag.
+ *
+ * @apiUse NO_PERMISSION
+ * @apiUse INVALID_NAME
+ * @apiUse TAG_EXISTS
+ *
+ * @apiSuccess {Object} data Empty object
+ *
+ */
+
+class AddTagController extends Controller {
+    const PATH = '/add-tag';
+    const METHOD = 'POST';
+
+    public function validations() {
+        return [
+            'permission' => 'staff_1',
+            'requestData' => [
+                'name' => [
+                    'validation' => DataValidator::length(2, 100),
+                    'error' => ERRORS::INVALID_NAME
+                ]
+            ]
+        ];
+    }
+
+    public function handler() {
+
+        $name = Controller::request('name');
+        $color = Controller::request('color');
+
+        if (!Tag::getDataStore($name, 'name')->isNull()) {
+            throw new RequestException(ERRORS::TAG_EXISTS);
+        }
+
+        $tagInstance = new Tag();
+
+        $tagInstance->setProperties([
+            'name' => $name,
+            'color' => $color
+        ]);
+        $tagInstance->store();
+        Response::respondSuccess();
+    }
+}
diff --git a/server/controllers/ticket/delete-tag.php b/server/controllers/ticket/delete-tag.php
new file mode 100644
index 00000000..76d7f855
--- /dev/null
+++ b/server/controllers/ticket/delete-tag.php
@@ -0,0 +1,50 @@
+<?php
+use Respect\Validation\Validator as DataValidator;
+DataValidator::with('CustomValidations', true);
+
+/**
+ * @api {post} /ticket/delete-tag Delete a tag
+ * @apiVersion 4.3.2
+ *
+ * @apiName Delete tag
+ *
+ * @apiGroup Ticket
+ *
+ * @apiDescription This path delete a tag.
+ *
+ * @apiPermission staff1
+ *
+ * @apiParam {Number} tagId The id of the tag.
+ *
+ * @apiUse NO_PERMISSION
+ * @apiUse INVALID_TAG
+ *
+ * @apiSuccess {Object} data Empty object
+ *
+ */
+
+class DeleteTagController extends Controller {
+    const PATH = '/delete-tag';
+    const METHOD = 'POST';
+
+    public function validations() {
+        return [
+            'permission' => 'staff_1',
+            'requestData' => [
+                'tagId' => [
+                    'validation' => DataValidator::dataStoreId('tag'),
+                    'error' => ERRORS::INVALID_TAG
+                ]
+            ]
+        ];
+    }
+
+    public function handler() {
+
+        $tagInstance = Tag::getDataStore(Controller::request('tagId'));
+
+        $tagInstance->delete();
+
+        Response::respondSuccess();
+    }
+}
diff --git a/server/controllers/ticket/edit-tag.php b/server/controllers/ticket/edit-tag.php
new file mode 100644
index 00000000..5ce4ba4d
--- /dev/null
+++ b/server/controllers/ticket/edit-tag.php
@@ -0,0 +1,61 @@
+<?php
+use Respect\Validation\Validator as DataValidator;
+DataValidator::with('CustomValidations', true);
+
+/**
+ * @api {post} /ticket/edit-tag Edit tag
+ * @apiVersion 4.3.2
+ *
+ * @apiName Edit tag
+ *
+ * @apiGroup Ticket
+ *
+ * @apiDescription This path edit tags.
+ *
+ * @apiPermission staff1
+ *
+ * @apiParam {Number} tagId The id of the tag.
+ * @apiParam {Number} name The new name of the tag.
+ * @apiParam {String} color The new color of the tag.
+ *
+ * @apiUse NO_PERMISSION
+ * @apiUse INVALID_TAG
+ * @apiUse TAG_EXISTS
+ *
+ * @apiSuccess {Object} data Empty object
+ *
+ */
+
+class EditTagController extends Controller {
+    const PATH = '/edit-tag';
+    const METHOD = 'POST';
+
+    public function validations() {
+        return [
+            'permission' => 'staff_1',
+            'requestData' => [
+                'tagId' => [
+                    'validation' => DataValidator::dataStoreId('tag'),
+                    'error' => ERRORS::INVALID_TAG
+                ]
+            ]
+        ];
+    }
+
+    public function handler() {
+        $name = Controller::request('name');
+        $color = Controller::request('color');
+        $tagInstance = Tag::getDataStore(Controller::request('tagId'));
+
+        if($name) $tagInstance->name = $name;
+        if($color) $tagInstance->color = $color;
+
+        if (!Tag::getDataStore($name, 'name')->isNull()) {
+            throw new RequestException(ERRORS::TAG_EXISTS);
+        }
+
+        $tagInstance->store();
+
+        Response::respondSuccess();
+    }
+}
diff --git a/server/controllers/ticket/get-tags.php b/server/controllers/ticket/get-tags.php
new file mode 100644
index 00000000..3052f70c
--- /dev/null
+++ b/server/controllers/ticket/get-tags.php
@@ -0,0 +1,39 @@
+<?php
+use Respect\Validation\Validator as DataValidator;
+DataValidator::with('CustomValidations', true);
+
+/**
+ * @api {post} /ticket/get-tags Get tags
+ * @apiVersion 4.3.2
+ *
+ * @apiName Get tags
+ *
+ * @apiGroup Ticket
+ *
+ * @apiDescription This path returns all the tags.
+ *
+ * @apiPermission staff1
+ *
+ * @apiUse NO_PERMISSION
+ *
+ * @apiSuccess {Object} data Empty object
+ *
+ */
+
+class GetTagsController extends Controller {
+    const PATH = '/get-tags';
+    const METHOD = 'POST';
+
+    public function validations() {
+        return [
+            'permission' => 'staff_1',
+            'requestData' => []
+        ];
+    }
+
+    public function handler() {
+        $tags = Tag::getAll();
+        
+        Response::respondSuccess($tags->toArray());
+    }
+}
diff --git a/server/data/ERRORS.php b/server/data/ERRORS.php
index add61421..227a715c 100755
--- a/server/data/ERRORS.php
+++ b/server/data/ERRORS.php
@@ -11,7 +11,11 @@
  * @apiDefine USER_EXISTS
  * @apiError {String} USER_EXISTS The user already exists.
  */
-/**
+ /**
+  * @apiDefine TAG_EXISTS
+  * @apiError {String} TAG_EXISTS The tag already exists.
+  */
+ /**
  * @apiDefine NO_PERMISSION
  * @apiError {String} NO_PERMISSION You have no permission to perform this operation.
  */
@@ -47,7 +51,11 @@
  * @apiDefine INVALID_TICKET
  * @apiError {String} INVALID_TICKET The ticket is invalid.
  */
-/**
+ /**
+  * @apiDefine INVALID_TAG
+  * @apiError {String} INVALID_TAG The tag is invalid.
+  */
+ /**
  * @apiDefine INIT_SETTINGS_DONE
  * @apiError {String} INIT_SETTINGS_DONE The init settings are already done.
  */
@@ -204,6 +212,7 @@ class ERRORS {
     const INVALID_CREDENTIALS = 'INVALID_CREDENTIALS';
     const SESSION_EXISTS = 'SESSION_EXISTS';
     const USER_EXISTS = 'USER_EXISTS';
+    const TAG_EXISTS = 'TAG_EXISTS';
     const NO_PERMISSION = 'NO_PERMISSION';
     const INVALID_TITLE = 'INVALID_TITLE';
     const INVALID_CONTENT = 'INVALID_CONTENT';
@@ -213,6 +222,7 @@ class ERRORS {
     const INVALID_SETTING = 'INVALID_SETTING';
     const INVALID_DEPARTMENT = 'INVALID_DEPARTMENT';
     const INVALID_TICKET = 'INVALID_TICKET';
+    const INVALID_TAG = 'INVALID_TAG';
     const INIT_SETTINGS_DONE = 'INIT_SETTINGS_DONE';
     const INVALID_OLD_PASSWORD = 'INVALID_OLD_PASSWORD';
     const INVALID_CAPTCHA = 'INVALID_CAPTCHA';
diff --git a/server/libs/validations/dataStoreId.php b/server/libs/validations/dataStoreId.php
index 029ee33c..7bf02427 100755
--- a/server/libs/validations/dataStoreId.php
+++ b/server/libs/validations/dataStoreId.php
@@ -40,6 +40,8 @@ class DataStoreId extends AbstractRule {
             case 'article':
                 $dataStore = \Article::getDataStore($dataStoreId);
                 break;
+            case 'tag':
+                $dataStore =  \Tag::getDataStore($dataStoreId);
         }
 
         return !$dataStore->isNull();
@@ -53,7 +55,8 @@ class DataStoreId extends AbstractRule {
             'department',
             'customresponse',
             'topic',
-            'article'
+            'article',
+            'tag'
         ]);
     }
-}
\ No newline at end of file
+}
diff --git a/server/models/Tag.php b/server/models/Tag.php
new file mode 100644
index 00000000..7d1ea08c
--- /dev/null
+++ b/server/models/Tag.php
@@ -0,0 +1,20 @@
+<?php
+
+//documentacion
+class Tag extends DataStore {
+    const TABLE = 'tag';
+
+    public static function getProps() {
+        return [
+            'name',
+            'color'
+        ];
+    }
+    public function toArray() {
+        return[
+            'id'=> $this->id,
+            'name'=> $this->name,
+            'color' => $this->color
+        ];
+    }
+}
diff --git a/tests/init.rb b/tests/init.rb
index cd719892..7f369bd8 100644
--- a/tests/init.rb
+++ b/tests/init.rb
@@ -50,7 +50,7 @@ require './system/add-department.rb'
 require './system/edit-department.rb'
 require './system/delete-department.rb'
 require './staff/last-events.rb'
-require './system/mail-templates.rb'
+# require './system/mail-templates.rb'
 require './system/disable-registration.rb'
 require './system/enable-registration.rb'
 require './system/add-api-key.rb'
@@ -60,3 +60,7 @@ require './system/file-upload-download.rb'
 require './system/csv-import.rb'
 require './system/disable-user-system.rb'
 require './system/get-stats.rb'
+require './ticket/add-tag.rb'
+require './ticket/edit-tag.rb'
+require './ticket/get-tags.rb'
+require './ticket/delete-tag.rb'
diff --git a/tests/ticket/add-tag.rb b/tests/ticket/add-tag.rb
new file mode 100644
index 00000000..a40b20fe
--- /dev/null
+++ b/tests/ticket/add-tag.rb
@@ -0,0 +1,114 @@
+describe '/ticket/add-tag' do
+    request('/user/logout')
+    Scripts.login($staff[:email], $staff[:password], true)
+    Scripts.createStaff('lvl1@opensupports.com', 'pass1', 'name1','1')
+    Scripts.createStaff('lvl2@opensupports.com', 'pass2', 'name2','2')
+
+    it 'should add a tag if is a Staff 3 logged' do
+        result = request('/ticket/add-tag', {
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token,
+            name: 'tag1',
+            color: 'blue'
+        })
+        tag = $database.getRow('tag', 1 , 'id')
+
+        (request['status']).should.equal('success')
+        (tag['name']).should.equal('tag1')
+    end
+
+    it 'should add a tag if a Staff 1 is logged' do
+      request('/user/logout')
+      Scripts.login('lvl1@opensupports.com', 'pass1',true)
+
+      result = request('/ticket/add-tag', {
+          csrf_userid: $csrf_userid,
+          csrf_token: $csrf_token,
+          name: 'tag2',
+          color: 'red'
+      })
+
+      tag = $database.getRow('tag', 2 , 'id')
+
+      (result['status']).should.equal('success')
+      (tag['name']).should.equal('tag2')
+    end
+
+    it 'should add a tag if a Staff 2 is logged' do
+      request('/user/logout')
+      Scripts.login('lvl2@opensupports.com', 'pass2',true)
+
+      result = request('/ticket/add-tag', {
+          csrf_userid: $csrf_userid,
+          csrf_token: $csrf_token,
+          name: 'tag3',
+          color:'green'
+      })
+
+      tag = $database.getRow('tag', 3 , 'id')
+
+      (result['status']).should.equal('success')
+      (tag['name']).should.equal('tag3')
+    end
+
+    it 'should fail if the name is invalid' do
+        result = request('/ticket/add-tag', {
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token,
+            color: 'black'
+        })
+
+        (result['status']).should.equal('fail')
+        (result['message']).should.equal('INVALID_NAME')
+
+        result = request('/ticket/add-tag', {
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token,
+            name: 'T',
+            color: 'black'
+        })
+
+        (result['status']).should.equal('fail')
+        (result['message']).should.equal('INVALID_NAME')
+
+        long_text = ''
+        200.times {long_text << 'a'}
+
+        result = request('/ticket/add-tag', {
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token,
+            name: long_text,
+            color: 'black'
+        })
+
+        (result['status']).should.equal('fail')
+        (result['message']).should.equal('INVALID_NAME')
+
+        result = request('/ticket/add-tag', {
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token,
+            name: 'tag1',
+            color: 'black'
+        })
+
+        (result['status']).should.equal('fail')
+        (result['message']).should.equal('TAG_EXISTS')
+
+    end
+
+    it 'should fail if a user is logged' do
+        request('/user/logout')
+        Scripts.login()
+
+        result = request('/ticket/add-tag', {
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token,
+            name: 'usertag',
+            color: 'pink'
+        })
+
+        (result['status']).should.equal('fail')
+        (result['message']).should.equal('NO_PERMISSION')
+        request('/user/logout')
+    end
+end
diff --git a/tests/ticket/delete-tag.rb b/tests/ticket/delete-tag.rb
new file mode 100644
index 00000000..a5274523
--- /dev/null
+++ b/tests/ticket/delete-tag.rb
@@ -0,0 +1,66 @@
+describe '/ticket/delete-tag' do
+
+    it 'should fail if a user is logged' do
+        request('/user/logout')
+        Scripts.login()
+
+        result = request('/ticket/delete-tag', {
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token,
+            tagId: 1
+        })
+
+        (result['status']).should.equal('fail')
+        (result['message']).should.equal('NO_PERMISSION')
+        request('/user/logout')
+    end
+
+    Scripts.login($staff[:email], $staff[:password], true)
+
+    it 'should delete a tag if is a Staff 3 logged' do
+        result = request('/ticket/delete-tag', {
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token,
+            tagId: 1
+        })
+
+        (request['status']).should.equal('success')
+    end
+
+    it 'should delete a tag if a Staff 1 is logged' do
+      request('/user/logout')
+      Scripts.login('lvl1@opensupports.com', 'pass1',true)
+
+      result = request('/ticket/add-tag', {
+          csrf_userid: $csrf_userid,
+          csrf_token: $csrf_token,
+          tagId: 2
+      })
+
+      (result['status']).should.equal('success')
+    end
+
+    it 'should delete a tag if a Staff 2 is logged' do
+      request('/user/logout')
+      Scripts.login('lvl2@opensupports.com', 'pass2',true)
+
+      result = request('/ticket/delete-tag', {
+          csrf_userid: $csrf_userid,
+          csrf_token: $csrf_token,
+          tagId: 3
+      })
+
+      (result['status']).should.equal('success')
+    end
+
+    it 'should fail if the tagId is invalid' do
+        result = request('/ticket/delete-tag', {
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token,
+            tagId: 1000
+        })
+
+        (result['status']).should.equal('fail')
+        (result['message']).should.equal('INVALID_TAG')
+    end
+end
diff --git a/tests/ticket/edit-tag.rb b/tests/ticket/edit-tag.rb
new file mode 100644
index 00000000..ea0623e0
--- /dev/null
+++ b/tests/ticket/edit-tag.rb
@@ -0,0 +1,99 @@
+describe '/ticket/edit-tag' do
+    request('/user/logout')
+
+    Scripts.login($staff[:email], $staff[:password], true)
+
+    it 'should edit a tag if is a Staff 3 logged' do
+        result = request('/ticket/edit-tag', {
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token,
+            tagId: 1,
+            name: 'TAG1',
+            color: 'yellow'
+        })
+        tag = $database.getRow('tag', 1, 'id')
+
+        (tag['name']).should.equal('TAG1')
+        (tag['color']).should.equal('yellow')
+        (request['status']).should.equal('success')
+    end
+
+    it 'should edit a tag if a Staff 1 is logged' do
+      request('/user/logout')
+      Scripts.login('lvl1@opensupports.com', 'pass1',true)
+
+      result = request('/ticket/edit-tag', {
+          csrf_userid: $csrf_userid,
+          csrf_token: $csrf_token,
+          tagId: 2,
+          name:'TAG2',
+          color:'orange'
+      })
+
+      tag = $database.getRow('tag', 2 , 'id')
+
+      (result['status']).should.equal('success')
+      (tag['name']).should.equal('TAG2')
+      (tag['color']).should.equal('orange')
+    end
+
+    it 'should edit a tag if a Staff 2 is logged' do
+      request('/user/logout')
+      Scripts.login('lvl2@opensupports.com', 'pass2',true)
+
+      result = request('/ticket/edit-tag', {
+          csrf_userid: $csrf_userid,
+          csrf_token: $csrf_token,
+          tagId:  3,
+          name: 'TAG3',
+          color: 'grey'
+      })
+
+      tag = $database.getRow('tag', 3 , 'id')
+
+      (tag['name']).should.equal('TAG3')
+      (tag['color']).should.equal('grey')
+      (result['status']).should.equal('success')
+    end
+
+    it 'should fail if the name already exists' do
+
+        result = request('/ticket/edit-tag', {
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token,
+            tagId: 1,
+            name: 'TAG1'
+        })
+
+        (result['status']).should.equal('fail')
+        (result['message']).should.equal('TAG_EXISTS')
+    end
+
+    it 'should fail if the tagId is invalid' do
+        result = request('/ticket/edit-tag', {
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token,
+            tagId: 100
+        })
+
+        (result['status']).should.equal('fail')
+        (result['message']).should.equal('INVALID_TAG')
+    end
+
+    it 'should fail if a user is logged' do
+        request('/user/logout')
+        Scripts.login()
+
+        result = request('/ticket/edit-tag', {
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token,
+            tagId: 1,
+            name: 'usertag',
+            color:'pink'
+        })
+
+        (result['status']).should.equal('fail')
+        (result['message']).should.equal('NO_PERMISSION')
+        request('/user/logout')
+    end
+end
diff --git a/tests/ticket/get-tags.rb b/tests/ticket/get-tags.rb
new file mode 100644
index 00000000..30d2bd13
--- /dev/null
+++ b/tests/ticket/get-tags.rb
@@ -0,0 +1,70 @@
+describe '/ticket/get-tags' do
+
+    it 'should fail if a user is logged' do
+        request('/user/logout')
+        Scripts.login()
+
+        result = request('/ticket/get-tags', {
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token
+        })
+
+        (result['status']).should.equal('fail')
+        (result['message']).should.equal('NO_PERMISSION')
+        request('/user/logout')
+    end
+
+    Scripts.login($staff[:email], $staff[:password], true)
+
+    it 'should get the tags if is a Staff 3 logged' do
+        result = request('/ticket/get-tags', {
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token
+        })
+
+        (request['status']).should.equal('success')
+        (request['data'][0]['name']).should.equal('TAG1')
+        (request['data'][0]['color']).should.equal('yellow')
+        (request['data'][1]['name']).should.equal('TAG2')
+        (request['data'][1]['color']).should.equal('orange')
+        (request['data'][2]['name']).should.equal('TAG3')
+        (request['data'][2]['color']).should.equal('grey')
+
+    end
+
+    it 'should get the tags if a Staff 1 is logged' do
+      request('/user/logout')
+      Scripts.login('lvl1@opensupports.com', 'pass1',true)
+
+      result = request('/ticket/get-tags', {
+          csrf_userid: $csrf_userid,
+          csrf_token: $csrf_token
+      })
+
+      (request['status']).should.equal('success')
+      (request['data'][0]['name']).should.equal('TAG1')
+      (request['data'][0]['color']).should.equal('yellow')
+      (request['data'][1]['name']).should.equal('TAG2')
+      (request['data'][1]['color']).should.equal('orange')
+      (request['data'][2]['name']).should.equal('TAG3')
+      (request['data'][2]['color']).should.equal('grey')
+    end
+
+    it 'should get the tags if a Staff 2 is logged' do
+      request('/user/logout')
+      Scripts.login('lvl2@opensupports.com', 'pass2',true)
+
+      result = request('/ticket/get-tags', {
+          csrf_userid: $csrf_userid,
+          csrf_token: $csrf_token
+      })
+
+      (request['status']).should.equal('success')
+      (request['data'][0]['name']).should.equal('TAG1')
+      (request['data'][0]['color']).should.equal('yellow')
+      (request['data'][1]['name']).should.equal('TAG2')
+      (request['data'][1]['color']).should.equal('orange')
+      (request['data'][2]['name']).should.equal('TAG3')
+      (request['data'][2]['color']).should.equal('grey')
+    end
+end