diff --git a/server/controllers/system/init-settings.php b/server/controllers/system/init-settings.php
index e4d81831..8b6050de 100644
--- a/server/controllers/system/init-settings.php
+++ b/server/controllers/system/init-settings.php
@@ -89,8 +89,8 @@ class InitSettingsController extends Controller {
             'email' => 'staff@opensupports.com',
             'password' => Hashing::hashPassword('staff'),
             'profilePic' => 'http://i65.tinypic.com/9bep95.jpg',
-            'level' => 1,
-            'sharedDepartmentList' => Department::getAllDepartments(),
+            'level' => 3,
+            'sharedDepartmentList' => Department::getAll(),
             'sharedTicketList' => []
         ]);
         $staff->store();
diff --git a/server/controllers/ticket.php b/server/controllers/ticket.php
index 726ed42c..5a93e7bc 100644
--- a/server/controllers/ticket.php
+++ b/server/controllers/ticket.php
@@ -2,6 +2,9 @@
 include 'ticket/create.php';
 include 'ticket/comment.php';
 include 'ticket/get.php';
+include 'ticket/add-custom-response.php';
+include 'ticket/edit-custom-response.php';
+include 'ticket/get-custom-responses.php';
 
 $ticketControllers = new ControllerGroup();
 $ticketControllers->setGroupPath('/ticket');
@@ -9,5 +12,8 @@ $ticketControllers->setGroupPath('/ticket');
 $ticketControllers->addController(new CreateController);
 $ticketControllers->addController(new CommentController);
 $ticketControllers->addController(new TicketGetController);
+$ticketControllers->addController(new AddCustomResponseController);
+$ticketControllers->addController(new EditCustomResponseController);
+$ticketControllers->addController(new GetCustomResponsesController);
 
 $ticketControllers->finalize();
\ No newline at end of file
diff --git a/server/controllers/ticket/add-custom-response.php b/server/controllers/ticket/add-custom-response.php
new file mode 100644
index 00000000..4ba7b3fe
--- /dev/null
+++ b/server/controllers/ticket/add-custom-response.php
@@ -0,0 +1,39 @@
+<?php
+use Respect\Validation\Validator as DataValidator;
+DataValidator::with('CustomValidations', true);
+
+class AddCustomResponseController extends Controller {
+    const PATH = '/add-custom-response';
+
+    public function validations() {
+        return [
+            'permission' => 'staff_2',
+            'requestData' => [
+                'name' => [
+                    'validation' => DataValidator::length(5, 100),
+                    'error' => ERRORS::INVALID_NAME
+                ],
+                'content' => [
+                    'validation' => DataValidator::length(20, 500),
+                    'error' => ERRORS::INVALID_CONTENT
+                ],
+                'language' => [
+                    'validation' => DataValidator::validLanguage(),
+                    'error' => ERRORS::INVALID_LANGUAGE
+                ]
+            ]
+        ];
+    }
+
+    public function handler() {
+        $customResponse = new CustomResponse();
+        $customResponse->setProperties([
+            'name' => Controller::request('name'),
+            'content' => Controller::request('content'),
+            'language' => Controller::request('language')
+        ]);
+        $customResponse->store();
+
+        Response::respondSuccess();
+    }
+}
\ No newline at end of file
diff --git a/server/controllers/ticket/edit-custom-response.php b/server/controllers/ticket/edit-custom-response.php
new file mode 100644
index 00000000..c030f2de
--- /dev/null
+++ b/server/controllers/ticket/edit-custom-response.php
@@ -0,0 +1,39 @@
+<?php
+use Respect\Validation\Validator as DataValidator;
+DataValidator::with('CustomValidations', true);
+
+class EditCustomResponseController extends Controller {
+    const PATH = '/edit-custom-response';
+
+    public function validations() {
+        return [
+            'permission' => 'staff_2',
+            'requestData' => [
+                'id' => [
+                    'validation' => DataValidator::dataStoreId('customresponse'),
+                    'error' => ERRORS::INVALID_NAME
+                ]
+            ]
+        ];
+    }
+
+    public function handler() {
+        $customResponse = CustomResponse::getDataStore(Controller::request('id'));
+
+        if (Controller::request('content')) {
+            $customResponse->content = Controller::request('content');
+        }
+
+        if (Controller::request('language')) {
+            $customResponse->language = Controller::request('language');
+        }
+
+        if (Controller::request('name')) {
+            $customResponse->name = Controller::request('name');
+        }
+
+        $customResponse->store();
+
+        Response::respondSuccess();
+    }
+}
\ No newline at end of file
diff --git a/server/controllers/ticket/get-custom-responses.php b/server/controllers/ticket/get-custom-responses.php
new file mode 100644
index 00000000..7c2872cf
--- /dev/null
+++ b/server/controllers/ticket/get-custom-responses.php
@@ -0,0 +1,20 @@
+<?php
+use Respect\Validation\Validator as DataValidator;
+DataValidator::with('CustomValidations', true);
+
+class GetCustomResponsesController extends Controller {
+    const PATH = '/get-custom-responses';
+
+    public function validations() {
+        return [
+            'permission' => 'staff_1',
+            'requestData' => []
+        ];
+    }
+
+    public function handler() {
+        $customResponsesList = CustomResponse::getAll();
+        
+        Response::respondSuccess($customResponsesList->toArray());
+    }
+}
\ No newline at end of file
diff --git a/server/data/ERRORS.php b/server/data/ERRORS.php
index d173ccfa..a4ef80d2 100644
--- a/server/data/ERRORS.php
+++ b/server/data/ERRORS.php
@@ -1,19 +1,20 @@
 <?php
 class ERRORS {
-    const INVALID_CREDENTIALS = 'User or password is not defined';
-    const SESSION_EXISTS = 'User is already logged in';
-    const USER_EXISTS = 'Email already exists';
-    const NO_PERMISSION = 'You have no permission to access';
-    const INVALID_TITLE = 'Invalid title';
-    const INVALID_CONTENT = 'Invalid content';
-    const INVALID_EMAIL = 'Invalid email';
-    const INVALID_PASSWORD = 'Invalid password';
-    const INVALID_NAME = 'Invalid name';
-    const INVALID_SETTING = 'Invalid setting';
-    const INVALID_DEPARTMENT = 'Invalid department';
-    const INVALID_TICKET = 'Invalid ticket';
-    const INIT_SETTINGS_DONE = 'Settings already initialized';
-    const INVALID_OLD_PASSWORD = 'Invalid old password';
-    const INVALID_CAPTCHA = 'Invalid captcha';
+    const INVALID_CREDENTIALS = 'INVALID_CREDENTIALS';
+    const SESSION_EXISTS = 'SESSION_EXISTS';
+    const USER_EXISTS = 'USER_EXISTS';
+    const NO_PERMISSION = 'NO_PERMISSION';
+    const INVALID_TITLE = 'INVALID_TITLE';
+    const INVALID_CONTENT = 'INVALID_CONTENT';
+    const INVALID_EMAIL = 'INVALID_EMAIL';
+    const INVALID_PASSWORD = 'INVALID_PASSWORD';
+    const INVALID_NAME = 'INVALID_NAME';
+    const INVALID_SETTING = 'INVALID_SETTING';
+    const INVALID_DEPARTMENT = 'INVALID_DEPARTMENT';
+    const INVALID_TICKET = 'INVALID_TICKET';
+    const INIT_SETTINGS_DONE = 'INIT_SETTINGS_DONE';
+    const INVALID_OLD_PASSWORD = 'INVALID_OLD_PASSWORD';
+    const INVALID_CAPTCHA = 'INVALID_CAPTCHA';
     const INVALID_TICKET_EVENT = 'INVALID_TICKET_EVENT';
+    const INVALID_LANGUAGE = 'INVALID_LANGUAGE';
 }
diff --git a/server/index.php b/server/index.php
index db77a0df..a9056e1e 100644
--- a/server/index.php
+++ b/server/index.php
@@ -41,6 +41,7 @@ spl_autoload_register(function ($class) {
 include_once 'libs/validations/dataStoreId.php';
 include_once 'libs/validations/userEmail.php';
 include_once 'libs/validations/captcha.php';
+include_once 'libs/validations/validLanguage.php';
 include_once 'libs/validations/validTicketNumber.php';
 
 // LOAD CONTROLLERS
diff --git a/server/libs/DataStoreList.php b/server/libs/DataStoreList.php
index c14eed97..ad209098 100644
--- a/server/libs/DataStoreList.php
+++ b/server/libs/DataStoreList.php
@@ -38,6 +38,17 @@ class DataStoreList implements IteratorAggregate {
         
         return $beanList;
     }
+    
+    public function toArray() {
+        $array = [];
+
+        foreach($this->list as $item) {
+            $item->updateBeanProperties();
+            $array[] = $item->toArray();
+        }
+
+        return $array;
+    }
 
     private function getIndexInListOf($dataStore) {
         foreach ($this->list as $itemIdInList => $item) {
diff --git a/server/libs/validations/dataStoreId.php b/server/libs/validations/dataStoreId.php
index 4bd16725..182d6774 100644
--- a/server/libs/validations/dataStoreId.php
+++ b/server/libs/validations/dataStoreId.php
@@ -28,6 +28,9 @@ class DataStoreId extends AbstractRule {
             case 'department':
                 $dataStore = \Department::getDataStore($dataStoreId);
                 break;
+            case 'customresponse':
+                $dataStore = \CustomResponse::getDataStore($dataStoreId);
+                break;
         }
 
         return !$dataStore->isNull();
@@ -37,7 +40,8 @@ class DataStoreId extends AbstractRule {
         return in_array($dataStoreName, [
             'user',
             'ticket',
-            'department'
+            'department',
+            'customresponse'
         ]);
     }
 }
\ No newline at end of file
diff --git a/server/libs/validations/validLanguage.php b/server/libs/validations/validLanguage.php
new file mode 100644
index 00000000..4578f830
--- /dev/null
+++ b/server/libs/validations/validLanguage.php
@@ -0,0 +1,19 @@
+<?php
+
+namespace CustomValidations;
+
+use Respect\Validation\Rules\AbstractRule;
+
+class ValidLanguage extends AbstractRule {
+
+    //TODO: Use a list from database instead
+    private $languages = [
+        'en',
+        'es',
+        'de'
+    ];
+    
+    public function validate($ticketNumber) {
+        return in_array($ticketNumber, $this->languages);
+    }
+}
\ No newline at end of file
diff --git a/server/models/CustomResponse.php b/server/models/CustomResponse.php
new file mode 100644
index 00000000..5bcd8731
--- /dev/null
+++ b/server/models/CustomResponse.php
@@ -0,0 +1,21 @@
+<?php
+
+class CustomResponse extends DataStore {
+    const TABLE = 'customresponse';
+    
+    public static function getProps() {
+        return [
+            'name',
+            'language',
+            'content'
+        ];
+    }
+
+    public function toArray() {
+        return [
+            'name' => $this->name,
+            'language' => $this->language,
+            'content' => $this->content,
+        ];
+    }
+}
\ No newline at end of file
diff --git a/server/models/DataStore.php b/server/models/DataStore.php
index c8296b12..614c9b5e 100644
--- a/server/models/DataStore.php
+++ b/server/models/DataStore.php
@@ -20,6 +20,17 @@ abstract class DataStore {
        return RedBean::count(static::TABLE);
     }
 
+    public static function getAll() {
+        $beanList = RedBean::findAll(static::TABLE);
+        $dataStoreList = new DataStoreList();
+
+        foreach($beanList as $bean) {
+            $dataStoreList->add(new static($bean));
+        }
+
+        return $dataStoreList;
+    }
+
     private static function validateProp($propToValidate) {
         $validProp = false;
 
diff --git a/server/models/Department.php b/server/models/Department.php
index f2c93407..10628b65 100644
--- a/server/models/Department.php
+++ b/server/models/Department.php
@@ -12,24 +12,13 @@ class Department extends DataStore {
     }
 
     public static function getDepartmentNames() {
-        $departmentsQuantity = RedBean::count(Department::TABLE);
+        $departmentsList = RedBean::findAll(Department::TABLE);
         $departmentsNameList = [];
-        
-        for ($departmentIndex = 1; $departmentIndex <= $departmentsQuantity; ++$departmentIndex) {
-            $departmentsNameList[] = Department::getDataStore($departmentIndex)->name;
+
+        foreach($departmentsList as $department) {
+            $departmentsNameList[] = $department->name;
         }
         
         return $departmentsNameList;
     }
-    
-    public static function getAllDepartments() {
-        $departmentsQuantity = RedBean::count(Department::TABLE);
-        $departmentList = new DataStoreList();
-
-        for ($departmentIndex = 1; $departmentIndex <= $departmentsQuantity; ++$departmentIndex) {
-            $departmentList->add(Department::getDataStore($departmentIndex));
-        }
-
-        return $departmentList;
-    }
 }
\ No newline at end of file
diff --git a/tests/init.rb b/tests/init.rb
index db0b6d11..a664dc8b 100644
--- a/tests/init.rb
+++ b/tests/init.rb
@@ -21,4 +21,5 @@ require './user/get.rb'
 require './ticket/create.rb'
 require './ticket/comment.rb'
 require './ticket/get.rb'
+require './ticket/custom-response.rb'
 require './staff/get.rb'
diff --git a/tests/ticket/comment.rb b/tests/ticket/comment.rb
index 422c2244..c05790cb 100644
--- a/tests/ticket/comment.rb
+++ b/tests/ticket/comment.rb
@@ -15,7 +15,7 @@ describe '/ticket/comment/' do
         })
 
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('You have no permission to access')
+        (result['message']).should.equal('NO_PERMISSION')
     end
 
     it 'should fail if content is too short' do
@@ -27,7 +27,7 @@ describe '/ticket/comment/' do
         })
 
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('Invalid content')
+        (result['message']).should.equal('INVALID_CONTENT')
     end
 
     it 'should fail if content is very long' do
@@ -42,7 +42,7 @@ describe '/ticket/comment/' do
         })
 
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('Invalid content')
+        (result['message']).should.equal('INVALID_CONTENT')
     end
 
     it 'should fail if ticket does not exist' do
@@ -54,7 +54,7 @@ describe '/ticket/comment/' do
         })
 
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('Invalid ticket')
+        (result['message']).should.equal('INVALID_TICKET')
     end
 
     it 'should add comment to ticket' do
@@ -86,7 +86,7 @@ describe '/ticket/comment/' do
         })
 
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('You have no permission to access')
+        (result['message']).should.equal('NO_PERMISSION')
     end
 
     #it 'should add comment if logged as ticket owner' do
diff --git a/tests/ticket/create.rb b/tests/ticket/create.rb
index 9bde8203..d670f03d 100644
--- a/tests/ticket/create.rb
+++ b/tests/ticket/create.rb
@@ -12,7 +12,7 @@ describe '/ticket/create' do
         })
 
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('You have no permission to access')
+        (result['message']).should.equal('NO_PERMISSION')
 
     end
 
@@ -25,7 +25,7 @@ describe '/ticket/create' do
         })
 
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('Invalid title')
+        (result['message']).should.equal('INVALID_TITLE')
     end
 
     it 'should fail if title is very long' do
@@ -37,7 +37,7 @@ describe '/ticket/create' do
         })
 
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('Invalid title')
+        (result['message']).should.equal('INVALID_TITLE')
     end
 
     it 'should fail if content is too short' do
@@ -50,7 +50,7 @@ describe '/ticket/create' do
         })
 
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('Invalid content')
+        (result['message']).should.equal('INVALID_CONTENT')
     end
 
     it 'should fail if content is very long' do
@@ -66,7 +66,7 @@ describe '/ticket/create' do
         })
 
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('Invalid content')
+        (result['message']).should.equal('INVALID_CONTENT')
 
     end
 
@@ -80,7 +80,7 @@ describe '/ticket/create' do
         })
 
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('Invalid department')
+        (result['message']).should.equal('INVALID_DEPARTMENT')
 
     end
 
diff --git a/tests/ticket/custom-response.rb b/tests/ticket/custom-response.rb
new file mode 100644
index 00000000..b3c645c2
--- /dev/null
+++ b/tests/ticket/custom-response.rb
@@ -0,0 +1,56 @@
+
+describe 'CustomResponses' do
+    Scripts.login('staff@opensupports.com', 'staff', true)
+
+    describe '/ticket/add-custom-responses/' do
+        it 'should create custom response' do
+            result = request('/ticket/add-custom-response', {
+                name: 'Some common problem',
+                language: 'en',
+                content: 'this is the content of a custom response for a common problem',
+                csrf_userid: $csrf_userid,
+                csrf_token: $csrf_token
+            })
+
+            customResponse = $database.getRow('customresponse', 1)
+
+            (result['status']).should.equal('success')
+            (customResponse['name']).should.equal('Some common problem')
+            (customResponse['content']).should.equal('this is the content of a custom response for a common problem')
+            (customResponse['language']).should.equal('en')
+        end
+    end
+
+    describe '/ticket/edit-custom-responses/' do
+        it 'should edit a custom response' do
+            result = request('/ticket/edit-custom-response', {
+                id: 1,
+                content: 'this is the content of a custom response for a common problem 2',
+                csrf_userid: $csrf_userid,
+                csrf_token: $csrf_token
+            })
+
+            customResponse = $database.getRow('customresponse', 1)
+
+            (result['status']).should.equal('success')
+            (customResponse['name']).should.equal('Some common problem')
+            (customResponse['content']).should.equal('this is the content of a custom response for a common problem 2')
+            (customResponse['language']).should.equal('en')
+        end
+    end
+
+    describe '/ticket/get-custom-responses/' do
+        it 'should return all custom responses' do
+            result = request('/ticket/get-custom-responses', {
+                csrf_userid: $csrf_userid,
+                csrf_token: $csrf_token
+            })
+
+            (result['status']).should.equal('success')
+            (result['data'].size).should.equal(1)
+            (result['data'][0]['name']).should.equal('Some common problem')
+            (result['data'][0]['content']).should.equal('this is the content of a custom response for a common problem 2')
+            (result['data'][0]['language']).should.equal('en')
+        end
+    end
+end
\ No newline at end of file
diff --git a/tests/user/edit-email.rb b/tests/user/edit-email.rb
index 63e4b1d4..b322f0c2 100644
--- a/tests/user/edit-email.rb
+++ b/tests/user/edit-email.rb
@@ -17,7 +17,7 @@ describe '/user/edit-email' do
             csrf_token: $csrf_token
         })
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('Invalid email')
+        (result['message']).should.equal('INVALID_EMAIL')
 
         result = request('/user/edit-email', {
             newEmail: 'newemailjobs.com',
@@ -25,7 +25,7 @@ describe '/user/edit-email' do
             csrf_token: $csrf_token
         })
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('Invalid email')
+        (result['message']).should.equal('INVALID_EMAIL')
     end
 
     it 'should change email' do
diff --git a/tests/user/edit-password.rb b/tests/user/edit-password.rb
index 88aeb72e..d9767e1b 100644
--- a/tests/user/edit-password.rb
+++ b/tests/user/edit-password.rb
@@ -18,7 +18,7 @@ describe '/user/edit-password' do
             csrf_token: $csrf_token
         })
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('Invalid password')
+        (result['message']).should.equal('INVALID_PASSWORD')
 
         long_text = ''
         250.times {long_text << 'a'}
@@ -30,7 +30,7 @@ describe '/user/edit-password' do
             csrf_token: $csrf_token
         })
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('Invalid password')
+        (result['message']).should.equal('INVALID_PASSWORD')
     end
 
     it 'should fail if old password is not same than old password ' do
@@ -41,7 +41,7 @@ describe '/user/edit-password' do
             csrf_token: $csrf_token
         })
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('Invalid old password')
+        (result['message']).should.equal('INVALID_OLD_PASSWORD')
     end
 
     it 'should change password' do
diff --git a/tests/user/login.rb b/tests/user/login.rb
index 870cbc1f..0dc60c4a 100644
--- a/tests/user/login.rb
+++ b/tests/user/login.rb
@@ -29,7 +29,7 @@ describe '/user/login' do
         })
 
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('User is already logged in')
+        (result['message']).should.equal('SESSION_EXISTS')
     end
 
     it 'should login staff member' do
diff --git a/tests/user/recover-password.rb b/tests/user/recover-password.rb
index a072f74a..168b2fcb 100644
--- a/tests/user/recover-password.rb
+++ b/tests/user/recover-password.rb
@@ -9,7 +9,7 @@ describe '/user/recover-password' do
         })
 
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('Invalid email')
+        (result['message']).should.equal('INVALID_EMAIL')
 
         result = request('/user/recover-password', {
             email: 'loginos4.com',
@@ -17,7 +17,7 @@ describe '/user/recover-password' do
         })
 
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('Invalid email')
+        (result['message']).should.equal('INVALID_EMAIL')
     end
 
     it 'should fail if password is incorrect' do
@@ -47,6 +47,6 @@ describe '/user/recover-password' do
         })
 
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('You have no permission to access')
+        (result['message']).should.equal('NO_PERMISSION')
     end
 end
diff --git a/tests/user/signup.rb b/tests/user/signup.rb
index bebf131d..b3e0978b 100644
--- a/tests/user/signup.rb
+++ b/tests/user/signup.rb
@@ -23,7 +23,7 @@ describe '/user/signup' do
         })
 
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('Invalid name')
+        (result['message']).should.equal('INVALID_NAME')
 
         result = request('/user/signup', {
             name: long_text,
@@ -32,7 +32,7 @@ describe '/user/signup' do
         })
 
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('Invalid name')
+        (result['message']).should.equal('INVALID_NAME')
 
         result = request('/user/signup', {
             name: 'tyri0n',
@@ -41,7 +41,7 @@ describe '/user/signup' do
         })
 
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('Invalid name')
+        (result['message']).should.equal('INVALID_NAME')
     end
 
     it 'should fail if email is invalid' do
@@ -52,7 +52,7 @@ describe '/user/signup' do
         })
 
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('Invalid email')
+        (result['message']).should.equal('INVALID_EMAIL')
 
         result = request('/user/signup', {
             name: 'tyrion',
@@ -61,7 +61,7 @@ describe '/user/signup' do
         })
 
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('Invalid email')
+        (result['message']).should.equal('INVALID_EMAIL')
     end
 
     it 'should fail if password is invalid' do
@@ -72,7 +72,7 @@ describe '/user/signup' do
         })
 
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('Invalid password')
+        (result['message']).should.equal('INVALID_PASSWORD')
 
         long_text = ''
         250.times {long_text << 'a'}
@@ -84,7 +84,7 @@ describe '/user/signup' do
         })
 
         (result['status']).should.equal('fail')
-        (result['message']).should.equal('Invalid password')
+        (result['message']).should.equal('INVALID_PASSWORD')
     end
 
 end