diff --git a/client/src/app/admin/panel/tickets/admin-panel-custom-responses.js b/client/src/app/admin/panel/tickets/admin-panel-custom-responses.js
index 2b9966bf..423b9c43 100644
--- a/client/src/app/admin/panel/tickets/admin-panel-custom-responses.js
+++ b/client/src/app/admin/panel/tickets/admin-panel-custom-responses.js
@@ -14,6 +14,7 @@ import Button from 'core-components/button';
 import Header from 'core-components/header';
 import Listing from 'core-components/listing';
 import Loading from 'core-components/loading';
+import Message from 'core-components/message';
 import Form from 'core-components/form';
 import FormField from 'core-components/form-field';
 import SubmitButton from 'core-components/submit-button';
@@ -30,6 +31,7 @@ class AdminPanelCustomResponses extends React.Component {
         formLoading: false,
         selectedIndex: -1,
         errors: {},
+        error:'',
         originalForm: {
             title: '',
             content: TextEditor.createEmpty(),
@@ -88,18 +90,23 @@ class AdminPanelCustomResponses extends React.Component {
                             <FormField label={i18n('LANGUAGE')} name="language" field="input" decorator={LanguageSelector} fieldProps={{size: 'medium'}} />
                         </div>
                     </div>
-                    <FormField label={i18n('CONTENT')} name="content" validation="TEXT_AREA" required field="textarea" />
+                         <FormField label={i18n('CONTENT')} name="content" validation="TEXT_AREA" required field="textarea" />
                     <div className="admin-panel-custom-responses__actions">
                         {(this.state.selectedIndex !== -1) ? this.renderOptionalButtons() : null}
                         <div className="admin-panel-custom-responses__save-button">
                             <SubmitButton type="secondary" size="small">{i18n('SAVE')}</SubmitButton>
                         </div>
                     </div>
+                    {this.state.error ? this.renderErrorMessage() : null}
                 </Form>
             </div>
         );
     }
-
+    renderErrorMessage() {
+        return(
+            <Message className="admin-panel-custom-responses__message" type="error">{i18n(this.state.error)}</Message>
+        )
+    }
     renderOptionalButtons() {
         return (
             <div className="admin-panel-custom-responses__optional-buttons">
@@ -190,9 +197,13 @@ class AdminPanelCustomResponses extends React.Component {
                     language: _.includes(allowedLanguages, form.language) ? form.language : allowedLanguages[0]
                 }
             }).then(() => {
+                this.setState({error: ''});
                 this.retrieveCustomResponses();
                 this.onItemChange(-1);
-            }).catch(this.onItemChange.bind(this, -1));
+            }).catch((e) => {
+                this.onItemChange.bind(this, -1)
+                this.setState({error: e.message, formLoading:false});
+            });
         }
     }
 
diff --git a/client/src/app/admin/panel/tickets/admin-panel-custom-responses.scss b/client/src/app/admin/panel/tickets/admin-panel-custom-responses.scss
index ff07c036..6b35ebdf 100644
--- a/client/src/app/admin/panel/tickets/admin-panel-custom-responses.scss
+++ b/client/src/app/admin/panel/tickets/admin-panel-custom-responses.scss
@@ -7,6 +7,11 @@
         float: right;
     }
 
+    &__message {
+        margin-top: 10px;
+        text-align: center;
+    }
+
     &__actions,
     &__optional-buttons {
         display: flex;
diff --git a/server/controllers/ticket/add-custom-response.php b/server/controllers/ticket/add-custom-response.php
index 0495d5bd..ad7ca5b2 100755
--- a/server/controllers/ticket/add-custom-response.php
+++ b/server/controllers/ticket/add-custom-response.php
@@ -37,7 +37,7 @@ class AddCustomResponseController extends Controller {
             'requestData' => [
                 'name' => [
                     'validation' => DataValidator::notBlank()->length(5, 100),
-                    'error' => ERRORS::INVALID_NAME
+                    'error' => ERRORS::INVALID_TITLE
                 ],
                 'content' => [
                     'validation' => DataValidator::content(),