diff --git a/client/package.json b/client/package.json
index 5b02bad8..8fc21755 100644
--- a/client/package.json
+++ b/client/package.json
@@ -1,13 +1,13 @@
 {
-  "name": "os4-react",
-  "version": "4.0.0",
-  "author": "Ivan Diaz <ivan@opensupports.com>",
-  "description": "OpenSupports version 4 with reactjs",
+  "name": "OpenSupports",
+  "version": "4.1.0",
+  "author": "Ivan Diaz <contact@opensupports.com>",
+  "description": "Open source ticket system made with PHP and ReactJS",
   "repository": {
     "type": "git",
-    "url": "https://github.com/ivandiazwm/opensupports.git"
+    "url": "https://github.com/opensupports/opensupports"
   },
-  "private": true,
+  "private": false,
   "engines": {
     "node": "^0.12.x",
     "npm": "^2.1.x"
diff --git a/client/src/actions/session-actions.js b/client/src/actions/session-actions.js
index e8e8360d..8fb8045b 100644
--- a/client/src/actions/session-actions.js
+++ b/client/src/actions/session-actions.js
@@ -14,11 +14,11 @@ export default {
                         path: '/user/login',
                         data: loginData
                     }).then((result) => {
-                        store.dispatch(this.getUserData(result.data.userId, result.data.token, result.data.staff));
-
-                        if(result.data.staff) {
-                            store.dispatch(AdminDataActions.retrieveCustomResponses());
-                        }
+                        store.dispatch(this.getUserData(result.data.userId, result.data.token, result.data.staff)).then(() => {
+                            if(result.data.staff) {
+                                store.dispatch(AdminDataActions.retrieveCustomResponses());
+                            }
+                        });
 
                         resolve(result);
                     }).catch((result) => {
diff --git a/client/src/app-components/stats.scss b/client/src/app-components/stats.scss
index 1ce141de..68fcca6e 100644
--- a/client/src/app-components/stats.scss
+++ b/client/src/app-components/stats.scss
@@ -21,6 +21,7 @@
             &-name {
                 font-size: $font-size--md;
                 line-height: 20px;
+                display: inline-flex;
             }
         }
 
diff --git a/client/src/app/App.js b/client/src/app/App.js
index da4777d0..4faa9121 100644
--- a/client/src/app/App.js
+++ b/client/src/app/App.js
@@ -108,7 +108,7 @@ class App extends React.Component {
         }
 
         if(props.config.installedDone && props.config.installed && _.includes(props.location.pathname, '/install')) {
-            history.push('/');
+            history.push('/admin');
         }
 
         if(isProd && _.includes(props.location.pathname, '/components-demo')) {
diff --git a/client/src/app/admin/panel/staff/staff-editor.js b/client/src/app/admin/panel/staff/staff-editor.js
index 9b55cff6..be6b3d8b 100644
--- a/client/src/app/admin/panel/staff/staff-editor.js
+++ b/client/src/app/admin/panel/staff/staff-editor.js
@@ -139,8 +139,8 @@ class StaffEditor extends React.Component {
             case 'DEPARTMENTS':
                 message = 'DEPARTMENTS_UPDATED';
                 break;
-            case 'EMAIL_SETTING':
-                message = 'EMAIL_SETTING_UPDATED';
+            case 'SEND_EMAIL_ON_NEW_TICKET':
+                message = 'STAFF_UPDATED';
                 break;
             case 'FAIL':
                 message = 'FAILED_EDIT_STAFF';
@@ -154,7 +154,7 @@ class StaffEditor extends React.Component {
         return (
             <div>
                 <span className="separator staff-editor__separator"/>
-                <Form className="staff-editor__update-email-setting" label={i18n('EMAIL_SETTING')} values={{sendEmailOnNewTicket: this.state.sendEmailOnNewTicket}} onChange={form => this.setState({sendEmailOnNewTicket: form.sendEmailOnNewTicket})} onSubmit={this.onSubmit.bind(this, 'EMAIL_SETTING')}>
+                <Form className="staff-editor__update-email-setting" values={{sendEmailOnNewTicket: this.state.sendEmailOnNewTicket}} onChange={form => this.setState({sendEmailOnNewTicket: form.sendEmailOnNewTicket})} onSubmit={this.onSubmit.bind(this, 'SEND_EMAIL_ON_NEW_TICKET')}>
                     <FormField name="sendEmailOnNewTicket" label={i18n('SEND_EMAIL_ON_NEW_TICKET')} field="checkbox" fieldProps={{size: 'large'}} />
                     <SubmitButton size="medium" className="staff-editor__submit-button">{i18n('UPDATE')}</SubmitButton>
                 </Form>
@@ -290,7 +290,7 @@ class StaffEditor extends React.Component {
             path: '/staff/edit',
             data: {
                 staffId: this.props.staffId,
-                sendEmailOnNewTicket: form.sendEmailOnNewTicket,
+                sendEmailOnNewTicket: form.sendEmailOnNewTicket * 1,
                 email: form.email,
                 password: form.password,
                 level: (form.level !== undefined) ? form.level + 1 : null,
diff --git a/client/src/app/install/install-layout.js b/client/src/app/install/install-layout.js
index a7f90da5..c276340b 100644
--- a/client/src/app/install/install-layout.js
+++ b/client/src/app/install/install-layout.js
@@ -14,7 +14,7 @@ const steps = [
     'SERVER_REQUIREMENTS',
     'DATABASE_CONFIGURATION',
     'USER_SYSTEM',
-    'SYSTEM_SETTINGS',
+    'SETTINGS',
     'ADMIN_SETUP',
     'COMPLETED'
 ];
@@ -25,11 +25,11 @@ class InstallLayout extends React.Component {
         return (
             <DocumentTitle title="OpenSupports Installation">
                 <Widget className="install-layout">
-                    <div className="install-layout__header">
-                        <div className="install-layout__header-logo">
+                    <div className="install-layout__header row">
+                        <div className="install-layout__header-logo col-md-4">
                             <img width="100%" src={API.getURL() + '/images/logo.png'} alt="OpenSupports Installation"/>
                         </div>
-                        <div className="install-layout__header-text">
+                        <div className="install-layout__header-text  col-md-8">
                             <div className="install-layout__header-title">
                                 {i18n('INSTALL_HEADER_TITLE')}
                             </div>
diff --git a/client/src/app/install/install-layout.scss b/client/src/app/install/install-layout.scss
index f6e7cf15..21f3858a 100644
--- a/client/src/app/install/install-layout.scss
+++ b/client/src/app/install/install-layout.scss
@@ -12,14 +12,9 @@
     &__header {
         text-align: left;
 
-        &-logo {
-            display: inline-block;
-            max-width: 300px;
-        }
-
+        &-logo,
         &-text {
             display: inline-block;
-            margin-left: 20px;
         }
 
         &-title {
diff --git a/client/src/app/install/install-step-5-settings.js b/client/src/app/install/install-step-5-settings.js
index 0c3aa00d..3b614946 100644
--- a/client/src/app/install/install-step-5-settings.js
+++ b/client/src/app/install/install-step-5-settings.js
@@ -26,7 +26,7 @@ class InstallStep5Settings extends React.Component {
     render() {
         return (
             <div className="install-step-5">
-                <Header title={i18n('STEP_TITLE', {title: i18n('SYSTEM_SETTINGS'), current: 5, total: 7})} description={i18n('STEP_5_DESCRIPTION')}/>
+                <Header title={i18n('STEP_TITLE', {title: i18n('SETTINGS'), current: 5, total: 7})} description={i18n('STEP_5_DESCRIPTION')}/>
                 {this.renderMessage()}
                 <Form loading={this.state.loading} onSubmit={this.onSubmit.bind(this)} value={this.state.form} onChange={(form) => this.setState({form})}>
                     <FormField name="title" label={i18n('TITLE')} fieldProps={{size: 'large'}} required/>
@@ -110,6 +110,7 @@ class InstallStep5Settings extends React.Component {
             API.call({
                 path: '/system/init-settings',
                 data: _.extend({}, form, {
+                    'url': root,
                     'language': this.props.language,
                     'user-system-enabled': this.props['user-system-enabled'],
                     'registration': this.props['registration']
diff --git a/client/src/app/main/main-home/__tests__/main-home-page-login-widget-test.js b/client/src/app/main/main-home/__tests__/main-home-page-login-widget-test.js
index ae22410a..9738a3f6 100644
--- a/client/src/app/main/main-home/__tests__/main-home-page-login-widget-test.js
+++ b/client/src/app/main/main-home/__tests__/main-home-page-login-widget-test.js
@@ -95,7 +95,7 @@ describe('Login/Recover Widget', function () {
                     failMessage: 'INVALID_CREDENTIALS'
                 }
             });
-            expect(loginForm.props.errors).to.deep.equal({password: 'Invalid password'});
+            expect(loginForm.props.errors).to.deep.equal({password: 'ERROR_PASSWORD'});
             expect(loginForm.props.loading).to.equal(false);
         });
         
@@ -160,7 +160,7 @@ describe('Login/Recover Widget', function () {
             component.refs.recoverForm.refs.email.focus.reset();
 
             component.onRecoverPasswordFail();
-            expect(recoverForm.props.errors).to.deep.equal({email: 'Email does not exist'});
+            expect(recoverForm.props.errors).to.deep.equal({email: 'EMAIL_NOT_EXIST'});
             expect(recoverForm.props.loading).to.equal(false);
             expect(component.refs.recoverForm.refs.email.focus).to.have.been.called;
         });
@@ -175,7 +175,7 @@ describe('Login/Recover Widget', function () {
             expect(recoverForm.props.loading).to.equal(false);
             expect(message).to.not.equal(null);
             expect(message.props.type).to.equal('info');
-            expect(message.props.children).to.equal('An email with recover instructions has been sent.');
+            expect(message.props.children).to.equal('RECOVER_SENT');
         });
 
         it('should show front side if \'Back to login form\' link is clicked', function () {
diff --git a/client/src/app/main/main-layout-footer.js b/client/src/app/main/main-layout-footer.js
index 8c9e6edd..a6b4560b 100644
--- a/client/src/app/main/main-layout-footer.js
+++ b/client/src/app/main/main-layout-footer.js
@@ -1,16 +1,42 @@
 import React              from 'react';
+import {connect}          from 'react-redux';
+import classNames         from 'classnames';
 
 class MainLayoutFooter extends React.Component {
 
     render() {
         return (
-            <div className="main-layout-footer">
-                <div className="main-layout-footer--powered">
-                    Powered by <a className="main-layout-footer--os-link" href="http://www.opensupports.com/" target="_blank">OpenSupports</a>
+            <div className={this.getClass()}>
+                {(this.props.adminPanelOpened) ? this.renderExtraLinks() : null}
+                <div className="main-layout-footer__powered">
+                    Powered by <a className="main-layout-footer__os-link" href="http://www.opensupports.com/" target="_blank">OpenSupports</a>
                 </div>
             </div>
         );
     }
+
+    renderExtraLinks() {
+        return (
+            <div className="main-layout-footer__extra-links">
+                <a className="main-layout-footer__extra-link" href="http://www.opensupports.com/documentation/" target="_blank">Documentation</a>
+                <span> | </span>
+                <a className="main-layout-footer__extra-link" href="http://www.opensupports.com/download/#donation" target="_blank">Donate</a>
+            </div>
+        );
+    }
+
+    getClass() {
+        let classes = {
+            'main-layout-footer': true,
+            'main-layout-footer_admin-panel': this.props.adminPanelOpened
+        };
+
+        return classNames(classes);
+    }
 }
 
-export default MainLayoutFooter;
\ No newline at end of file
+export default connect((store) => {
+    return {
+        adminPanelOpened: store.session.staff
+    };
+})(MainLayoutFooter);
diff --git a/client/src/app/main/main-layout-footer.scss b/client/src/app/main/main-layout-footer.scss
index 7815b24f..2c7d1cc4 100644
--- a/client/src/app/main/main-layout-footer.scss
+++ b/client/src/app/main/main-layout-footer.scss
@@ -6,14 +6,35 @@
     height: 32px;
     width: 100%;
 
-    &--powered {
+    &__powered,
+    &__extra-links {
+        float: right;
+        padding-right: 20px;
         color: white;
         display: inline-block;
-        padding-top: 7px;
+        padding-top: 6px;
     }
 
-    &--os-link {
-        color: $secondary-red;
+    &__extra-link,
+    &__os-link {
+        color: $secondary-blue;
         text-decoration: none;
+
+        &:hover,
+        &:focus {
+            text-decoration: none;
+            color: black;
+        }
+    }
+
+    &__os-link {
+        color: $secondary-red;
+    }
+
+    &_admin-panel {
+        .main-layout-footer__powered {
+            float: left;
+            padding-left: 20px;
+        }
     }
 }
\ No newline at end of file
diff --git a/client/src/app/main/main-recover-password/__tests__/main-recover-password-page-test.js b/client/src/app/main/main-recover-password/__tests__/main-recover-password-page-test.js
index 605eda22..3d840ea9 100644
--- a/client/src/app/main/main-recover-password/__tests__/main-recover-password-page-test.js
+++ b/client/src/app/main/main-recover-password/__tests__/main-recover-password-page-test.js
@@ -59,7 +59,7 @@ describe('Recover Password form', function () {
         let message = TestUtils.scryRenderedComponentsWithType(component, Message)[0];
         expect(message).to.not.equal(null);
         expect(message.props.type).to.equal('error');
-        expect(message.props.children).to.equal('Invalid recover data');
+        expect(message.props.children).to.equal('INVALID_RECOVER');
     });
 
     it('should show message when recover success', function () {
@@ -69,6 +69,6 @@ describe('Recover Password form', function () {
         let message = TestUtils.scryRenderedComponentsWithType(component, Message)[0];
         expect(message).to.not.equal(null);
         expect(message.props.type).to.equal('success');
-        expect(message.props.children).to.equal('Password recovered successfully');
+        expect(message.props.children).to.equal('VALID_RECOVER');
     });
 });
diff --git a/client/src/data/language-list.js b/client/src/data/language-list.js
index fa44755e..51d9054e 100644
--- a/client/src/data/language-list.js
+++ b/client/src/data/language-list.js
@@ -8,6 +8,7 @@ import japaneseLanguage   from 'data/languages/jp';
 import portugueseLanguage from 'data/languages/pt';
 import russianLanguage    from 'data/languages/ru';
 import turkishLanguage    from 'data/languages/tr';
+import italianLanguage    from 'data/languages/it';
 
 export default {
     'en': {
@@ -49,5 +50,9 @@ export default {
     'in': {
         name: 'Hindi',
         data: indianLanguage
+    },
+    'it': {
+        name: 'Italian',
+        data: italianLanguage
     }
 };
\ No newline at end of file
diff --git a/client/src/data/languages/cn.js b/client/src/data/languages/cn.js
index 8ebd5be4..cc381944 100644
--- a/client/src/data/languages/cn.js
+++ b/client/src/data/languages/cn.js
@@ -177,6 +177,7 @@ export default {
     'TICKET_NUMBER': '票號',
     'NEXT': '下一個',
     'SEND_EMAIL_ON_NEW_TICKET': '电子邮件为每个新票',
+    'STAFF_UPDATED': '工作人员已更新',
     'UPDATE': '更新',
 
     'CHART_CREATE_TICKET': '已創建門票',
@@ -241,8 +242,9 @@ export default {
     'STEP_2_DESCRIPTION': '這裡列出了運行OpenSupports的要求。請確保滿足所有要求。',
     'STEP_3_DESCRIPTION': '請填寫MySQL數據庫配置。',
     'STEP_4_DESCRIPTION': '請選擇您的用戶系統首選項。',
-    'STEP_5_DESCRIPTION': '請配置管理員帳號。',
-    'STEP_6_DESCRIPTION': '安裝完成',
+    'STEP_5_DESCRIPTION': '请选择您的一般系统偏好。',
+    'STEP_6_DESCRIPTION': '請配置管理員帳號。',
+    'STEP_7_DESCRIPTION': '安裝完成',
 
     //VIEW DESCRIPTIONS
     'CREATE_TICKET_DESCRIPTION': '這是一個用於創建票證的表單。填寫表格並將您的問題/疑問/建議發送給我們。我們的支持系統將盡快回答。',
diff --git a/client/src/data/languages/de.js b/client/src/data/languages/de.js
index 2586cf66..c615dc9d 100644
--- a/client/src/data/languages/de.js
+++ b/client/src/data/languages/de.js
@@ -177,6 +177,7 @@ export default {
     'TICKET_NUMBER': 'Ticketnummer',
     'NEXT': 'Nächster',
     'SEND_EMAIL_ON_NEW_TICKET': 'Email für jedes neues Ticket',
+    'STAFF_UPDATED': 'Mitarbeiter wurde aktualisiert',
     'UPDATE': 'Aktualisierung',
 
     'CHART_CREATE_TICKET': 'Tickets erstellt',
@@ -241,8 +242,9 @@ export default {
     'STEP_2_DESCRIPTION': 'Hier sind die Voraussetzungen für das Ausführen von OpenSupports aufgelistet. Bitte stellen Sie sicher, dass alle Anforderungen erfüllt sind.',
     'STEP_3_DESCRIPTION': 'Bitte füllen Sie die MySQL-Datenbankkonfiguration aus.',
     'STEP_4_DESCRIPTION': 'Bitte wählen Sie Ihre Benutzer-Einstellungen.',
-    'STEP_5_DESCRIPTION': 'Bitte konfigurieren Sie das Administratorkonto.',
-    'STEP_6_DESCRIPTION': 'Die Installation ist abgeschlossen.',
+    'STEP_5_DESCRIPTION': 'Bitte wählen Sie Ihre allgemeinen Systemeinstellungen aus.',
+    'STEP_6_DESCRIPTION': 'Bitte konfigurieren Sie das Administratorkonto.',
+    'STEP_7_DESCRIPTION': 'Die Installation ist abgeschlossen.',
 
     //VIEW DESCRIPTIONS
     'CREATE_TICKET_DESCRIPTION': 'Dies ist ein Formular für die Erstellung von Tickets. Füllen Sie das Formular aus und senden Sie uns Ihre Fragen / Anregungen. Unser Support-System wird so schnell wie möglich antworten.',
@@ -359,7 +361,6 @@ export default {
     'REMEMBER_ME': 'Merken',
     'EMAIL_LOWERCASE': 'Email',
     'PASSWORD_LOWERCASE': 'Passwort',
-    'SYSTEM_SETTINGS': 'System settings',
     'TEST_SMTP_CONNECTION': 'SMTP-Verbindung testen',
     'SMTP_CONNECTION_SUCCESS': 'SMTP-Anmeldeinformationen sind gültig.',
     'SMTP_CONNECTION_ERROR': 'Kann keine Verbindung zum SMTP-Server herstellen.'
diff --git a/client/src/data/languages/en.js b/client/src/data/languages/en.js
index 1f373680..641559fa 100644
--- a/client/src/data/languages/en.js
+++ b/client/src/data/languages/en.js
@@ -177,6 +177,7 @@ export default {
     'TICKET_NUMBER': 'Ticket number',
     'NEXT': 'Next',
     'SEND_EMAIL_ON_NEW_TICKET': 'Send email on new ticket',
+    'STAFF_UPDATED': 'Staff member has been updated',
     'UPDATE': 'Update',
 
     'CHART_CREATE_TICKET': 'Tickets created',
@@ -241,7 +242,7 @@ export default {
     'STEP_2_DESCRIPTION': 'Here are listed the requirements for running OpenSupports. Please make sure that all requirements are satisfied.',
     'STEP_3_DESCRIPTION': 'Please fill the MySQL database configuration.',
     'STEP_4_DESCRIPTION': 'Please select your user system preferences.',
-    'STEP_5_DESCRIPTION': 'Please select your general system preferences.',
+    'STEP_5_DESCRIPTION': 'Please fill your general system preferences.',
     'STEP_6_DESCRIPTION': 'Please configure the administrator account.',
     'STEP_7_DESCRIPTION': 'Installation is completed.',
 
@@ -360,7 +361,6 @@ export default {
     'REMEMBER_ME': 'Remember me',
     'EMAIL_LOWERCASE': 'email',
     'PASSWORD_LOWERCASE': 'password',
-    'SYSTEM_SETTINGS': 'System settings',
     'TEST_SMTP_CONNECTION': 'Test SMTP connection',
     'SMTP_CONNECTION_SUCCESS': 'SMTP credentials are valid.',
     'SMTP_CONNECTION_ERROR': 'Can\'t connect to SMTP server.'
diff --git a/client/src/data/languages/es.js b/client/src/data/languages/es.js
index 13273cbb..3ce3918e 100644
--- a/client/src/data/languages/es.js
+++ b/client/src/data/languages/es.js
@@ -177,6 +177,7 @@ export default {
     'TICKET_NUMBER': 'Número de Ticket',
     'NEXT': 'Siguiente',
     'SEND_EMAIL_ON_NEW_TICKET': 'Enviar email por cada nuevo ticket',
+    'STAFF_UPDATED': 'Miembro de Staff actualizado',
     'UPDATE': 'Actualizar',
 
     'CHART_CREATE_TICKET': 'Tickets creados',
@@ -241,8 +242,9 @@ export default {
     'STEP_2_DESCRIPTION': 'Aqui estan listados los requisitos para OpenSupports. Por favor, asegúrese de cumplir con todos los requisitos.',
     'STEP_3_DESCRIPTION': 'Por favor, complete la configuracion de la base de datos MySQL.',
     'STEP_4_DESCRIPTION': 'Por favor, seleccione sus preferencias de sistema de usuarios.',
-    'STEP_5_DESCRIPTION': 'Por favor, configure la cuenta de administrador.',
-    'STEP_6_DESCRIPTION': 'La instalación ha sido completada.',
+    'STEP_5_DESCRIPTION': 'Pro favor, seleccione sus preferencias generales del sistema.',
+    'STEP_6_DESCRIPTION': 'Por favor, configure la cuenta de administrador.',
+    'STEP_7_DESCRIPTION': 'La instalación ha sido completada.',
 
     //VIEW DESCRIPTIONS
     'CREATE_TICKET_DESCRIPTION': 'Este es un formulario para crear tickets. Rellene el formulario y envíenos sus dudas. Nuestro sistema de soporte responderá lo antes posible.',
diff --git a/client/src/data/languages/fr.js b/client/src/data/languages/fr.js
index 4f012bbd..9eba1ce9 100644
--- a/client/src/data/languages/fr.js
+++ b/client/src/data/languages/fr.js
@@ -177,6 +177,7 @@ export default {
     'TICKET_NUMBER': 'Numéro de ticket',
     'NEXT': 'Suivant',
     'SEND_EMAIL_ON_NEW_TICKET': 'Envoyer un e-mail pour chaque nouveau ticket',
+    'STAFF_UPDATED': 'Le membre du personnel a été mis à jour',
     'UPDATE': 'Mettre à jour',
 
     'CHART_CREATE_TICKET': 'Tickets créés',
@@ -241,8 +242,9 @@ export default {
     'STEP_2_DESCRIPTION': 'Voici les conditions requises pour exécuter OpenSupports. Assurez-vous que toutes les conditions requises soient satisfaites.',
     'STEP_3_DESCRIPTION': 'Veuillez remplir la configuration de la base de données MySQL.',
     'STEP_4_DESCRIPTION': 'Veuillez sélectionner les préférences de votre système utilisateur.',
-    'STEP_5_DESCRIPTION': 'Veuillez configurer le compte administrateur.',
-    'STEP_6_DESCRIPTION': 'L\'installation est terminée.',
+    'STEP_5_DESCRIPTION': 'Sélectionnez vos préférences générales du système.',
+    'STEP_6_DESCRIPTION': 'Veuillez configurer le compte administrateur.',
+    'STEP_7_DESCRIPTION': 'L\'installation est terminée.',
 
     //VIEW DESCRIPTIONS
     'CREATE_TICKET_DESCRIPTION': 'Il s\'agit d\'un formulaire de création de tickets. Remplissez le formulaire et envoyez-nous vos questions / doutes / suggestions. Notre système de support répondra le plus rapidement possible.',
diff --git a/client/src/data/languages/in.js b/client/src/data/languages/in.js
index 5f2092ef..2ddac92b 100644
--- a/client/src/data/languages/in.js
+++ b/client/src/data/languages/in.js
@@ -177,6 +177,7 @@ export default {
     'TICKET_NUMBER': 'टिकट नंबर',
     'NEXT': 'आगामी',
     'SEND_EMAIL_ON_NEW_TICKET': 'एक ईमेल भेजने के लिए प्रत्येक नए टिकट',
+    'STAFF_UPDATED': 'स्टाफ सदस्य को अद्यतन किया गया है',
     'UPDATE': 'अद्यतन',
     
     'CHART_CREATE_TICKET': 'टिकट बनाया',
@@ -241,8 +242,9 @@ export default {
     'STEP_2_DESCRIPTION': 'यहां OpenSupports चलाने के लिए आवश्यकताओं को सूचीबद्ध किया गया है। कृपया सुनिश्चित करें कि सभी आवश्यकताओं को संतुष्ट किया गया है।',
     'STEP_3_DESCRIPTION': 'कृपया MySQL डाटाबेस कॉन्फ़िगरेशन को भरें।',
     'STEP_4_DESCRIPTION': 'कृपया अपना उपयोगकर्ता सिस्टम वरीयता चुनें',
-    'STEP_5_DESCRIPTION': 'कृपया व्यवस्थापक खाते को कॉन्फ़िगर करें',
-    'STEP_6_DESCRIPTION': 'स्थापना पूर्ण हो गई है।',
+    'STEP_5_DESCRIPTION': 'कृपया अपनी सामान्य सिस्टम वरीयताओं का चयन करें',
+    'STEP_6_DESCRIPTION': 'कृपया व्यवस्थापक खाते को कॉन्फ़िगर करें',
+    'STEP_7_DESCRIPTION': 'स्थापना पूर्ण हो गई है।',
 
     //VIEW DESCRIPTIONS
     'CREATE_TICKET_DESCRIPTION': 'यह टिकट बनाने के लिए एक रूप है। फार्म भरें और हमें अपने मुद्दों / संदेह / सुझाव भेज सकते हैं। हमारे समर्थन प्रणाली के रूप में जल्द से जल्द यह जवाब देना होगा।',
diff --git a/client/src/data/languages/it.js b/client/src/data/languages/it.js
new file mode 100644
index 00000000..1fcd8359
--- /dev/null
+++ b/client/src/data/languages/it.js
@@ -0,0 +1,368 @@
+export default {
+    'WELCOME': 'Benvenuto',
+    'TICKETS': 'Tickets',
+    'ARTICLES': 'Articoli',
+    'ACCOUNT': 'Account',
+    'SUBMIT': 'Invia',
+    'EMAIL': 'Email',
+    'PASSWORD': 'Password',
+    'REPEAT_PASSWORD': 'Ripeti Password',
+    'LOG_IN': 'Log In',
+    'SIGN_UP': 'Registrati',
+    'FORGOT_PASSWORD': 'Hai dimenticato la password?',
+    'RECOVER_PASSWORD': 'Recupera Password',
+    'RECOVER_SENT': 'E\' stata inviata un\'email con le istruzioni per il recupero della password.',
+    'NEW_EMAIL': 'Nuova Email',
+    'FULL_NAME': 'Nome Completo',
+    'OLD_PASSWORD': 'Vecchia Password',
+    'NEW_PASSWORD': 'Nuova Password',
+    'REPEAT_NEW_PASSWORD': 'Ripeti la nuova password',
+    'BACK_LOGIN_FORM': 'Ritorna al modulo di login',
+    'VIEW_ARTICLES': 'Visualizza gli articoli',
+    'EDIT_PROFILE': 'Modifica Profilo',
+    'CLOSE_SESSION': 'Chiudi Sessione',
+    'CREATE_TICKET': 'Crea Ticket',
+    'TICKET_LIST': 'Lista Ticket',
+    'SUPPORT_CENTER': 'Support Center',
+    'DEPARTMENT': 'Department',
+    'AUTHOR': 'Autore',
+    'DATE': 'Data',
+    'RESPOND': 'Rispondi',
+    'RESPOND_TICKET': 'Rispondi al ticket',
+    'NO_ATTACHMENT': 'Nessun file allegato',
+    'STAFF': 'Staff',
+    'CUSTOMER': 'Customer',
+    'YES': 'Si',
+    'NO': 'No',
+    'CANCEL': 'Cancellla',
+    'MY_ACCOUNT': 'Mio Account',
+    'DASHBOARD': 'Dashboard',
+    'USERS': 'Utente',
+    'SETTINGS': 'Impostazioni',
+    'STATISTICS': 'Statistiche',
+    'LAST_ACTIVITY': 'Ultime Attività',
+    'MY_TICKETS': 'I miei Tickets',
+    'NEW_TICKETS': 'Nuovo Tickets',
+    'ALL_TICKETS': 'Tutti i Tickets',
+    'CUSTOM_RESPONSES': 'Risposte Personalizzate',
+    'LIST_USERS': 'Lista Utenti',
+    'BAN_USERS': 'Utenti Indesiderati',
+    'LIST_ARTICLES': 'Lista Articoli',
+    'STAFF_MEMBERS': 'Membri dello Staff',
+    'DEPARTMENTS': 'Dipartimenti',
+    'SYSTEM_PREFERENCES': 'Impostazioni Preferite',
+    'ADVANCED_SETTINGS': 'Impostazioni Avanzate',
+    'EMAIL_TEMPLATES': 'Email Templates',
+    'FILTERS_CUSTOM_FIELDS': 'Filtri e Campi Personalizzati',
+    'PRIORITY': 'Priorità',
+    'NUMBER': 'Numero',
+    'HIGH': 'Alta',
+    'MEDIUM': 'Media',
+    'LOW': 'Bassa',
+    'TITLE': 'Oggetto',
+    'CONTENT': 'Contenuto',
+    'SAVE': 'Salva',
+    'DISCARD_CHANGES': 'Non Salvare le Modifiche',
+    'DELETE': 'Elimina',
+    'LANGUAGE': 'Lingua',
+    'OWNER': 'Owner',
+    'OWNED': 'Owned',
+    'STATUS': 'Stato',
+    'NONE': 'None',
+    'OPENED': 'Operto',
+    'CLOSED': 'Chiuso',
+    'CLOSE': 'Chiuso',
+    'RE_OPEN': 'Riaperto',
+    'ASSIGN_TO_ME': 'Assegnato a me',
+    'UN_ASSIGN': 'Non Assegnato',
+    'VIEW_TICKET': 'Visualizza Ticket',
+    'VIEW_TICKET_DESCRIPTION': 'Controlla lo stato del tuo ticket utilizzando il numero del ticket e l\'inidirzzo email.',
+    'SELECT_CUSTOM_RESPONSE': 'Seleziona una risposta personalizzata...',
+    'WARNING': 'Avvertenza',
+    'INFO': 'Informazione',
+    'ALL_DEPARTMENTS': 'Tutti i Dipartimenti',
+    'EMAIL_BANNED': 'Email banned',
+    'UN_BAN': 'Disable ban',
+    'BAN_NEW_EMAIL': 'Ban new email',
+    'BAN_EMAIL': 'Ban email',
+    'EDIT_EMAIL': 'Modifica email',
+    'EDIT_PASSWORD': 'Modifica password',
+    'CHANGE_EMAIL': 'Modificare email',
+    'CHANGE_PASSWORD': 'Modificare password',
+    'NAME': 'Nome',
+    'SIGNUP_DATE': 'Data di iscrizione',
+    'SEARCH_USERS': 'Cerca utente...',
+    'SEARCH_EMAIL': 'Cerca email...',
+    'USER_VIEW_TITLE': 'User #{userId}',
+    'EDIT_TOPIC': 'Modifica Argomento',
+    'ADD_TOPIC': 'Aggiugni Argomento',
+    'ICON': 'Icona',
+    'COLOR': 'Colore',
+    'ADD_NEW_ARTICLE': 'Aggiungi un nuovo articolo',
+    'ADD_ARTICLE': 'Aggiungi articolo',
+    'LAST_EDITED_IN': 'Ultimo aggiornamento {date}',
+    'EDIT': 'Modifica',
+    'NO_RESULTS': 'Nessun risultato',
+    'DELETE_AND_BAN': 'Delete and ban',
+    'STAFF_LEVEL': 'Livello Staff',
+    'ASSIGNED': 'Assegnato',
+    'ASSIGNED_TICKETS': '{tickets} Tickets assegnato',
+    'CLOSED_TICKETS': '{tickets} Tickets chiuso',
+    'LAST_LOGIN': 'Ultima login',
+    'ADD_NEW_STAFF': 'Aggiungi nuovo membro allo staff',
+    'ADD_STAFF': 'Aggiungi staff',
+    'LEVEL': 'Livello',
+    'LEVEL_1': 'Livello 1 (Tickets)',
+    'LEVEL_2': 'Livello 2 (Tickets + Articolo)',
+    'LEVEL_3': 'Livello 3 (Tickets + Articolo + Staff)',
+    'LEVEL_1_DESCRIPTION': 'può solo rispondere ai ticket e gestire gli utenti.',
+    'LEVEL_2_DESCRIPTION': 'può solo rispondere ai ticket e gestire gli utenti, può creare o modificare articoli e può creare risposte personalizzate.',
+    'LEVEL_3_DESCRIPTION': 'può solo rispondere ai ticket e gestire gli utenti, può creare o modificare articoli e può creare risposte personalizzate, può creare o modificare i membri del personale e gestire l\'intero sistema.',
+    'UPDATE_EMAIL': 'Aggiorna email',
+    'UPDATE_PASSWORD': 'Aggiorna password',
+    'UPDATE_LEVEL': 'Aggiorna livello',
+    'UPDATE_DEPARTMENTS': 'Aggiorna dipartimento',
+    'EDIT_STAFF': 'Modifica membro dello staff',
+    'ADD_DEPARTMENT': 'Inserisci dipartimento',
+    'UPDATE_DEPARTMENT': 'Aggiorna dipartimento',
+    'TRANSFER_TICKETS_TO': 'Trasferisci il ticket a ',
+    'COMMENTS': 'Commenti',
+    'DELETE_STAFF_MEMBER': 'Cancella membro dello staff',
+    'MAINTENANCE_MODE': 'Modalità manutenzione',
+    'MAINTENANCE_MODE_INFO': 'Il sistema è temporaneamente in manutenzione.',
+    'RECOVER_DEFAULT': 'Ripristina originale',
+    'SUPPORT_CENTER_URL': 'Support Center URL',
+    'SUPPORT_CENTER_TITLE': 'Support Center Titolo',
+    'SUPPORT_CENTER_LAYOUT': 'Support Center Layout',
+    'DEFAULT_TIMEZONE': 'Default Timezone (GMT)',
+    'NOREPLY_EMAIL': 'Noreply Email',
+    'SMTP_USER': 'SMTP User',
+    'SMTP_SERVER': 'SMTP Server',
+    'SMTP_PASSWORD': 'SMTP Password',
+    'PORT': 'Port',
+    'RECAPTCHA_PUBLIC_KEY': 'Recaptcha Public Key',
+    'RECAPTCHA_PRIVATE_KEY': 'Recaptcha Private Key',
+    'ALLOW_FILE_ATTACHMENTS': 'Consenti di allegare file',
+    'MAX_SIZE_KB': 'Dimensione massima (KB)',
+    'UPDATE_SETTINGS': 'Aggiorna modifiche',
+    'DEFAULT_LANGUAGE': 'Lingua predefinita',
+    'SUPPORTED_LANGUAGES': 'Lingue supportate',
+    'SUPPORTED_LANGUAGES_INFO': 'I ticket possono essere scritti solo nelle lingue supportate.',
+    'ALLOWED_LANGUAGES': 'Lingue consentite',
+    'ALLOWED_LANGUAGES_INFO': 'Le lingue consentite sono le lingue che possono essere utilizzate da un utente.',
+    'SETTINGS_UPDATED': 'Le impostazioni sono state aggiornate',
+    'ON': 'On',
+    'OFF': 'Off',
+    'BOXED': 'Boxed',
+    'FULL_WIDTH': 'Full width',
+    'LOAD_MORE': 'Load More',
+    'MY_NOTIFICATIONS': 'Le mie notifiche',
+    'ALL_NOTIFICATIONS': 'Tutte le notifiche',
+    'VERIFY_SUCCESS': 'Utente verificato',
+    'VERIFY_FAILED': 'Impossibile verificare',
+    'ENABLE_USER_SYSTEM': 'Utilizza il sistema utente',
+    'ENABLE_USER_REGISTRATION': 'Abilita la registrazione degli utenti',
+    'INCLUDE_USERS_VIA_CSV': 'Aggiungi utenti tramite file CSV',
+    'BACKUP_DATABASE': 'Backup database',
+    'DELETE_ALL_USERS': 'Cancella tutti gli utenti',
+    'PLEASE_CONFIRM_PASSWORD': 'Devi confermare la tua password per apportare queste modifiche',
+    'REGISTRATION_API_KEYS': 'Registrazione API keys',
+    'NAME_OF_KEY': 'Name of key',
+    'KEY': 'Key',
+    'ADD_API_KEY': 'Add API Key',
+    'NO_KEY_SELECTED': 'No Key selected',
+    'CHECK_TICKET': 'Controlla Ticket',
+    'ACTIVITY': 'Attività',
+    'HOME': 'Home',
+    'TICKET_NUMBER': 'Ticket numero',
+    'NEXT': 'Prossimo',
+    'SEND_EMAIL_ON_NEW_TICKET': 'Invia e-mail al nuovo ticket',
+    'STAFF_UPDATED': 'Il membro del personale è stato aggiornato',
+    'UPDATE': 'Aggiornare',
+
+    'CHART_CREATE_TICKET': 'Tickets creato',
+    'CHART_CLOSE': 'Tickets chiuso',
+    'CHART_SIGNUP': 'Registrati',
+    'CHART_COMMENT': 'Rispondi',
+    'CHART_ASSIGN': 'Assegnato',
+
+    //ACTIVITIES
+    'ACTIVITY_COMMENT': 'Commento al  ticket',
+    'ACTIVITY_ASSIGN': 'Ticket assegnato',
+    'ACTIVITY_UN_ASSIGN': 'Ticket non assegnato',
+    'ACTIVITY_CLOSE': 'Ticket chiuso',
+    'ACTIVITY_CREATE_TICKET': 'Ticket creato',
+    'ACTIVITY_RE_OPEN': 'Ticket riaperto',
+    'ACTIVITY_DEPARTMENT_CHANGED': 'Cambio reparto al ticket',
+    'ACTIVITY_PRIORITY_CHANGED': 'Priorità del ticket modificata',
+
+    'ACTIVITY_EDIT_SETTINGS': 'impostazioni modificate',
+    'ACTIVITY_SIGNUP': 'signed up',
+    'ACTIVITY_ADD_TOPIC': 'Topic aggiunto',
+    'ACTIVITY_ADD_ARTICLE': 'Articolo Aggiunto',
+    'ACTIVITY_DELETE_TOPIC': 'Topic Cancellato',
+    'ACTIVITY_DELETE_ARTICLE': 'Articolo cancellato',
+    'ACTIVITY_EDIT_ARTICLE': 'Modifica articolo',
+    'ACTIVITY_ADD_STAFF': 'Membro staff aggiunto',
+    'ACTIVITY_ADD_DEPARTMENT': 'Dipartimento aggiunto',
+    'ACTIVITY_DELETE_DEPARTMENT': 'Dipartimento cancellato',
+    'ACTIVITY_EDIT_DEPARTMENT': 'Dipartimento modificato',
+    'ACTIVITY_ADD_CUSTOM_RESPONSE': 'Aggiunta risposta personalizzata',
+    'ACTIVITY_DELETE_CUSTOM_RESPONSE': 'Risposta personalizzata cancellata',
+    'ACTIVITY_EDIT_CUSTOM_RESPONSE': 'Risposta personalizzata modificata',
+    'ACTIVITY_BAN_USER': 'Utente bannato',
+    'ACTIVITY_DELETE_USER': 'Utente cancellato',
+    'ACTIVITY_UN_BAN_USER': 'Utente non definito',
+
+    'SERVER_REQUIREMENTS': 'Requisiti Server',
+    'DATABASE_CONFIGURATION': 'Configurazione Databasa',
+    'ADMIN_SETUP': 'Impostazioni amministratore',
+    'COMPLETED': 'Completato',
+    'INSTALL_HEADER_TITLE': 'OpenSupports Installation Wizard',
+    'INSTALL_HEADER_DESCRIPTION': 'Questa procedura guidata ti aiuterà a configurare e installare OpenSupport sul tuo sito web',
+    'SELECT_LANGUAGE': 'Seleziona la lingua',
+    'REQUIREMENT': 'Requisiti',
+    'VALUE': 'Valore',
+    'REFRESH': 'Aggiorna',
+    'USER_SYSTEM': 'User System',
+    'PREVIOUS': 'Precedente',
+    'DATABASE_HOST': 'MySQL server',
+    'DATABASE_NAME': 'MySQL database name',
+    'DATABASE_USER': 'MySQL user',
+    'DATABASE_PASSWORD': 'MySQL password',
+    'ADMIN_NAME': 'Nome account amministratore',
+    'ADMIN_EMAIL': 'E-mail amministratore',
+    'ADMIN_PASSWORD': 'Password account amministratore',
+    'ADMIN_PASSWORD_DESCRIPTION': 'Ricordati questa password, è necessaria per accedere al pannello di controllo.',
+    'INSTALLATION_COMPLETED': 'Installazione completata.',
+    'INSTALLATION_COMPLETED_DESCRIPTION': 'L\'installazione di OpenSupports è completata. Reindirizzamento al pannello di controllo...',
+
+    'STEP_TITLE': 'Step {current} of {total} - {title}',
+    'STEP_1_DESCRIPTION': 'Seleziona la lingua preferita per la procedura guidata di ainstallazione.',
+    'STEP_2_DESCRIPTION': 'Ecco elencati i requisiti per l\'esecuzione di OpenSupports. Assicurati che tutti i requisiti siano soddisfatti.',
+    'STEP_3_DESCRIPTION': 'Ti preghiamo di compilare la configurazione del database MySQL..',
+    'STEP_4_DESCRIPTION': 'Seleziona le preferenze del tuo sistema utente.',
+    'STEP_5_DESCRIPTION': 'Seleziona le tue preferenze generali di sistema.',
+    'STEP_6_DESCRIPTION': 'Configura l\'account amministratore.',
+    'STEP_7_DESCRIPTION': 'L\'installazione è completata.',
+
+    //VIEW DESCRIPTIONS
+    'CREATE_TICKET_DESCRIPTION': 'Compila tutti i campi, ti risponderemo il prima possibile.',
+    'TICKET_LIST_DESCRIPTION': 'Qui puoi trovare l\'elenco di tutti i ticket che hai creato.',
+    'TICKETS_DESCRIPTION': 'Invia il tuo ticket al nostro centro di assistenza.',
+    'ARTICLES_DESCRIPTION': 'Qui puoi trovare le risposte alle tue domande.',
+    'ACCOUNT_DESCRIPTION': 'Tutti i tuoi ticket sono memorizzati nell\'area personale del tuo account.',
+    'SUPPORT_CENTER_DESCRIPTION': 'Benvenuto nel nostro centro assistenza. Puoi contattarci creando un ticket, il nostro staff ti risponderà al più presto. .',
+    'CUSTOM_RESPONSES_DESCRIPTION': 'Le risposte personalizzate sono risposte automatiche per problemi comuni',
+    'MY_TICKETS_DESCRIPTION': 'Qui puoi visualizzare i ticket che ti hanno assegnato.',
+    'NEW_TICKETS_DESCRIPTION': 'Qui puoi visualizare i ticket che non sono ancora stati assegnati.',
+    'ALL_TICKETS_DESCRIPTION': 'Qui puoi visualizzare tutti i ticket che sono stati assegnati.',
+    'TICKET_VIEW_DESCRIPTION': 'Questo ticket è stato inviato da un utente. Puoi rispondere o assegnare il ticket.',
+    'BAN_USERS_DESCRIPTION': 'Elenco utenti bannati. Puoi aggiungerne altri o riabilitarli.',
+    'LIST_USERS_DESCRIPTION': 'Elenco utenti registrati. Puoi aggiungere, eliminare o bannare utenti.',
+    'USER_VIEW_DESCRIPTION': 'Qui puoi trovare tutte le informazioni su un utente e tutti i ticket inviati dall\'utente. Puoi anche eliminarlo o bannare.',
+    'DELETE_USER_DESCRIPTION': 'L\'utente sarà eliminato. Tutti i suoi ticket verranno cancellati. ',
+    'DELETE_TOPIC_DESCRIPTION': 'Eliminando il topic, tutti gli articoli verranno cancellati.',
+    'EDIT_TOPIC_DESCRIPTION': 'Puoi modificare il topic.',
+    'ADD_ARTICLE_DESCRIPTION': 'Qui puoi aggiungere la descrizione di un articolo {category}.',
+    'LIST_ARTICLES_DESCRIPTION': 'Lista articoli e descrizioni.',
+    'ADD_TOPIC_DESCRIPTION': 'Aggiungere descrizione topic.',
+    'DELETE_ARTICLE_DESCRIPTION': 'Cancella descrizione articolo.',
+    'STAFF_MEMBERS_DESCRIPTION': 'Elenco membri dello staff.',
+    'ADD_STAFF_DESCRIPTION': 'Qui puoi aggiungere membri dello staff ai dipartimenti.',
+    'EDIT_STAFF_DESCRIPTION': 'Qiìui puoi modificare le informazioni su un membro dello staff.',
+    'MY_ACCOUNT_DESCRIPTION': 'Qui puoi modificare le tue informazioni.',
+    'DEPARTMENTS_DESCRIPTION': 'Un dipartimento è un\'unità di lavoro, è usato per classificare i ticket .',
+    'MAINTENANCE_MODE_DESCRIPTION': 'Il sistema è in manutenzione. Torneremo al più presto.',
+    'EMAIL_TEMPLATES_DESCRIPTION': 'Qui puoi modoficare i modelli delle email che verranno inviate agli utenti. Ricorda che le doppie brackets curly braces indicano un valore variabile. Ad esempio, \'name\' rappresenta il \'nome \' dell\'utente.',
+    'SYSTEM_PREFERENCES_DESCRIPTION': 'Qui puoi modificare le preferenze del sistema..',
+    'VERIFY_SUCCESS_DESCRIPTION': 'L\'utente è stato verificato correttamente.',
+    'VERIFY_FAILED_DESCRIPTION': 'Non è stata eseguita la verifica.',
+    'STATISTICS_DESCRIPTION': 'Qui puoi visualizzare le statistiche relative ai ticket e alle iscrizioni.',
+    'ADVANCED_SETTINGS_DESCRIPTION': 'Qui puoi modificare le impostazioni avanzate del tuo sistema. Attenzione, le modifiche apportate non possono essere invertite.',
+    'USER_SYSTEM_DISABLED': 'Il sistema utente è stato disabilitato',
+    'USER_SYSTEM_ENABLED': 'Il sistema utente è stato abilitato',
+    'REGISTRATION_DISABLED': 'La registrazione è stata disattivata',
+    'REGISTRATION_ENABLED': 'La registrazione è stata attivata',
+    'ADD_API_KEY_DESCRIPTION': 'Inserisci il nome e verrà generata una chiave di registrazione API.',
+    'SIGN_UP_VIEW_DESCRIPTION': 'Qui puoi creare un account per il nostro centro di supporto. È richiesto per i l\'invio dei ticket e per la consultazione della documentazione.',
+    'EDIT_PROFILE_VIEW_DESCRIPTION': 'Qui puoi modificare l\'utente modificando la tua email o la tua password.',
+    'ENABLE_USER_SYSTEM_DESCRIPTION': 'Abilita / disabilita l\'utilizzo di un sistema utente. Se lo disattiverai, tutti gli utenti verranno eliminati ma i biglietti saranno conservati. Se lo abiliterai, verranno creati gli utenti dei biglietti esistenti.',
+    'CSV_DESCRIPTION': 'l file CSV deve avere 3 colonne: e-mail, password, nome. Non esiste alcun limite nel conteggio delle righe. Sarà creato un utente per riga nel file.',
+    'SMTP_SERVER_DESCRIPTION': 'La configurazione del server SMTP consente all\'applicazione di inviare messaggi. Se non lo si configura, non verrà inviata alcuna email da OpenSupports.',
+
+    //ERRORS
+    'EMAIL_OR_PASSWORD': 'Email o password errate',
+    'EMAIL_NOT_EXIST': 'Email non esiste',
+    'ERROR_EMPTY': 'Invalid value',
+    'ERROR_PASSWORD': 'Password errata',
+    'ERROR_NAME': 'Nome errato',
+    'ERROR_TITLE': 'Titolo Errato',
+    'ERROR_EMAIL': 'Email errata',
+    'ERROR_CONTENT_SHORT': 'Contenuto troppo breve',
+    'PASSWORD_NOT_MATCH': 'La password non corrisponde',
+    'INVALID_RECOVER': 'I dati di ripristino non sono validi',
+    'TICKET_SENT_ERROR': 'Si è verificato un errore durante la creazione del ticket.',
+    'TICKET_COMMENT_ERROR': 'Si è verificato un errore durante il tentativo di aggiungere il commento.',
+    'NO_PERMISSION': 'Non hai permesso di accedere a questa pagina.',
+    'INVALID_USER': 'ID utente non valido',
+    'ERROR_RETRIEVING_TICKETS': 'Si è verificato un errore durante il tentativo di recuperare il tickets.',
+    'ERROR_RETRIEVING_USERS': 'Si è verificato un errore durante il tentativo di recuperare gli utenti.',
+    'ERROR_RETRIEVING_BAN_LIST': 'Si è verificato un errore durante il tentativo di recuperare l\'elenco delle email non autorizzate.',
+    'ERROR_BANNING_EMAIL': 'Si è verificato un errore durante il tentativo di bannare l\'email.',
+    'ERROR_RETRIEVING_ARTICLES': 'Si è verificato un errore durante il tentativo di recuperare gli articoli.',
+    'ERROR_LIST': 'Seleziona almeno un valore',
+    'ERROR_URL': 'URL non valido',
+    'UNVERIFIED_EMAIL': 'L\'email non è ancora verificata',
+    'ERROR_UPDATING_SETTINGS': 'Si è verificato un errore durante l\'aggiornamento delle impostazioni',
+    'INVALID_EMAIL_OR_TICKET_NUMBER': 'E-mail o numero di ticket non validi',
+    'INVALID_FILE': 'File non valido',
+    'ERRORS_FOUND': 'Trovati errori',
+
+    //MESSAGES
+    'SIGNUP_SUCCESS': 'È stato registrato con successo nel nostro sistema di supporto.',
+    'TICKET_SENT': 'Il Ticket è stato creato con successo.',
+    'VALID_RECOVER': 'Password recuperata correttamente',
+    'EMAIL_EXISTS': 'Email già in uso',
+    'ARE_YOU_SURE': 'Conferma azione',
+    'EMAIL_WILL_CHANGE': 'L\'email corrente verrà modificata',
+    'PASSWORD_WILL_CHANGE': 'La password corrente verrà modificata',
+    'EMAIL_CHANGED': 'L\'email è stata modificata correttamente',
+    'PASSWORD_CHANGED': 'La password è stata modificata correttamente',
+    'OLD_PASSWORD_INCORRECT': 'La vecchia password non è corretta',
+    'WILL_LOSE_CHANGES': 'Non hai salvato. Le modifiche verranno perse.',
+    'WILL_DELETE_CUSTOM_RESPONSE': 'La risposta personalizzata verrà eliminata..',
+    'WILL_DELETE_DEPARTMENT': 'Il dipartimento verrà cancellato. Tutti i ticket saranno trasferiti al dipartimento selezionato.',
+    'NO_STAFF_ASSIGNED': 'Nessun membro dello staff è assegnato a questo dipartimento.',
+    'LEVEL_UPDATED': 'Il livello è stato aggiornato correttamente.',
+    'DEPARTMENTS_UPDATED': 'I dipartimenti sono stati aggiornati con successo.',
+    'FAILED_EDIT_STAFF': 'Si è verificato un errore durante la modifica di un membro dello staff.',
+    'EMAIL_BANNED_SUCCESSFULLY': 'L\'email è stata bannata correttamente',
+    'WILL_DELETE_STAFF': 'Questo membro dello staff sarà cancellato e tutti i suoi biglietti saranno riassegnati.',
+    'WILL_RECOVER_EMAIL_TEMPLATE': 'Questo template verrà recuperato al suo valore predefinito in questa lingua.',
+    'SUCCESS_IMPORTING_CSV_DESCRIPTION': 'Il file CSV è stato importato correttamente',
+    'SUCCESS_DELETING_ALL_USERS': 'Gli utenti devono essere eliminati correttamente',
+
+    'LAST_7_DAYS': 'Ultimi 7 giorni',
+    'LAST_30_DAYS': 'Ultimi 30 giorni',
+    'LAST_90_DAYS': 'Ultimi 90 giorni',
+    'LAST_365_DAYS': 'Ultimi 365 giorni',
+
+    'ACTIVITY_COMMENT_THIS': 'ha commentato questo ticket',
+    'ACTIVITY_ASSIGN_THIS': 'assegnato questo ticket',
+    'ACTIVITY_UN_ASSIGN_THIS': 'non ha assegnato questo ticket',
+    'ACTIVITY_CLOSE_THIS': 'ha chiuso questo ticket',
+    'ACTIVITY_CREATE_TICKET_THIS': 'ha creato questo ticket',
+    'ACTIVITY_RE_OPEN_THIS': 'ha riaperto questo ticket',
+    'ACTIVITY_DEPARTMENT_CHANGED_THIS': 'dipartimento del ticket cambiato in ',
+    'ACTIVITY_PRIORITY_CHANGED_THIS': 'priorità del ticket modificata a ',
+    'DATE_PREFIX': 'on',
+    'LEFT_EMPTY_DATABASE': 'Left empty for automatic database creation',
+    'REMEMBER_ME': 'Ricordami la password',
+    'EMAIL_LOWERCASE': 'email',
+    'PASSWORD_LOWERCASE': 'password',
+    'TEST_SMTP_CONNECTION': 'Verifica connessione SMTP',
+    'SMTP_CONNECTION_SUCCESS': 'Le credenziali SMTP sono valide.',
+    'SMTP_CONNECTION_ERROR': 'Impossibile connettersi al server SMTP.'
+};
+/** Special thanks to Fabio Giarrusso for translation contribution **/
\ No newline at end of file
diff --git a/client/src/data/languages/jp.js b/client/src/data/languages/jp.js
index 71edaf6e..ce959b4e 100644
--- a/client/src/data/languages/jp.js
+++ b/client/src/data/languages/jp.js
@@ -177,6 +177,7 @@ export default {
     'TICKET_NUMBER': 'チケット番号',
     'NEXT': '次',
     'SEND_EMAIL_ON_NEW_TICKET': 'メールを送信毎に新しいチケット',
+    'STAFF_UPDATED': 'スタッフメンバーが更新されました',
     'UPDATE': '更新',
     
     'CHART_CREATE_TICKET': '作成されたチケット',
@@ -236,13 +237,14 @@ export default {
     'INSTALLATION_COMPLETED': 'インストールが完了しました。',
     'INSTALLATION_COMPLETED_DESCRIPTION': 'OpenSupportsのインストールが完了しました。管理パネルにリダイレクトしています...',
 
-    'STEP_TITLE': 'ステップ {current} of {total} - {title}',
+    'STEP_TITLE': 'ステップ {current} / {total} - {title}',
     'STEP_1_DESCRIPTION': 'インストールウィザードの優先言語を選択します。',
     'STEP_2_DESCRIPTION': 'ここにOpenSupportを実行するための要件が​​記載されています。すべての要件が満たされていることを確認してください。',
     'STEP_3_DESCRIPTION': 'MySQLデータベースの設定を記入してください。',
     'STEP_4_DESCRIPTION': 'あなたのユーザーシステムの設定を選択してください。',
-    'STEP_5_DESCRIPTION': '管理者アカウントを設定してください。',
-    'STEP_6_DESCRIPTION': 'インストールが完了しました。',
+    'STEP_5_DESCRIPTION': 'あなたの一般的なシステム環境設定を選択してください。',
+    'STEP_6_DESCRIPTION': '管理者アカウントを設定してください。',
+    'STEP_7_DESCRIPTION': 'インストールが完了しました。',
 
     //VIEW DESCRIPTIONS
     'CREATE_TICKET_DESCRIPTION': 'これはチケットを作成するためのフォームです。 フォームに記入し、あなたに問題/疑問/提案をお送りください。私たちのサポートシステムは、できるだけ早くそれに答えるでしょう。',
diff --git a/client/src/data/languages/pt.js b/client/src/data/languages/pt.js
index 2b642104..b2ba5010 100644
--- a/client/src/data/languages/pt.js
+++ b/client/src/data/languages/pt.js
@@ -177,6 +177,7 @@ export default {
     'TICKET_NUMBER': 'Número do bilhete',
     'NEXT': 'Próximo',
     'SEND_EMAIL_ON_NEW_TICKET': 'Enviar email para cada novo ticket',
+    'STAFF_UPDATED': 'Membro da equipe foi atualizado',
     'UPDATE': 'Actualizar',
 
     'CHART_CREATE_TICKET': 'Ingressos criados',
@@ -241,8 +242,9 @@ export default {
     'STEP_2_DESCRIPTION': 'Aqui estão listados os requisitos para executar o OpenSupports. Certifique-se de que todos os requisitos estão satisfeitos.',
     'STEP_3_DESCRIPTION': 'Preencha a configuração do banco de dados MySQL.',
     'STEP_4_DESCRIPTION': 'Selecione as preferências do sistema do usuário.',
-    'STEP_5_DESCRIPTION': 'Configure a conta de administrador.',
-    'STEP_6_DESCRIPTION': 'A instalação está concluída.',
+    'STEP_5_DESCRIPTION': 'Selecione as preferências gerais do sistema.',
+    'STEP_6_DESCRIPTION': 'Configure a conta de administrador.',
+    'STEP_7_DESCRIPTION': 'A instalação está concluída.',
 
     //VIEW DESCRIPTIONS
     'CREATE_TICKET_DESCRIPTION': 'Este é um formulário para criar ingressos. Preencha o formulário e envie-nos seus problemas / dúvidas / sugestões. Nosso sistema de suporte responderá o mais rápido possível.',
diff --git a/client/src/data/languages/ru.js b/client/src/data/languages/ru.js
index 563a3ff1..c235a9dd 100644
--- a/client/src/data/languages/ru.js
+++ b/client/src/data/languages/ru.js
@@ -177,6 +177,7 @@ export default {
     'TICKET_NUMBER': 'Номер билета',
     'NEXT': 'следующий',
     'SEND_EMAIL_ON_NEW_TICKET': 'Отправить письмо на новый билет',
+    'STAFF_UPDATED': 'Сотрудник обновлен',
     'UPDATE': 'Обновить',
 
     'CHART_CREATE_TICKET': 'Билеты создано',
diff --git a/client/src/data/languages/tr.js b/client/src/data/languages/tr.js
index f8d2e0b7..420a0b0d 100644
--- a/client/src/data/languages/tr.js
+++ b/client/src/data/languages/tr.js
@@ -177,6 +177,7 @@ export default {
     'TICKET_NUMBER': 'Bilet numarası',
     'NEXT': 'Sonraki',
     'SEND_EMAIL_ON_NEW_TICKET': 'Yeni biletle e-posta gönder',
+    'STAFF_UPDATED': 'Çalışanlar güncellendi',
     'UPDATE': 'Güncelleştirme',
     
     'CHART_CREATE_TICKET': 'Biletler oluşturuldu',
@@ -241,8 +242,9 @@ export default {
     'STEP_2_DESCRIPTION': 'Aşağıda, OpenSupports çalıştırma gereksinimleri listelenmiştir. Lütfen tüm gereksinimlerin karşılandığından emin olun.',
     'STEP_3_DESCRIPTION': 'Lütfen MySQL veritabanı yapılandırmasını doldurun.',
     'STEP_4_DESCRIPTION': 'Lütfen kullanıcı sistemi tercihlerinizi seçin.',
-    'STEP_5_DESCRIPTION': 'Lütfen yönetici hesabını yapılandırın.',
-    'STEP_6_DESCRIPTION': 'Kurulum tamamlandı.',
+    'STEP_5_DESCRIPTION': 'Lütfen genel sistem tercihlerinizi seçin.',
+    'STEP_6_DESCRIPTION': 'Lütfen yönetici hesabını yapılandırın.',
+    'STEP_7_DESCRIPTION': 'Kurulum tamamlandı.',
 
     //VIEW DESCRIPTIONS
     'CREATE_TICKET_DESCRIPTION': 'Bu, bir bilet oluşturmak için kullanılan bir form. Formu doldurun ve bize sorunlarınızı / şüphelerinizi / önerileri gönderin. Destek sistemimiz mümkün olan en kısa zamanda cevaplayacaktır.',
diff --git a/client/src/lib-app/session-store.js b/client/src/lib-app/session-store.js
index 6164860f..7d2c35eb 100644
--- a/client/src/lib-app/session-store.js
+++ b/client/src/lib-app/session-store.js
@@ -4,10 +4,6 @@ import date from 'lib-app/date';
 class SessionStore {
     constructor() {
         this.storage = LocalStorage;
-
-        if (!this.getItem('language')) {
-            this.setItem('language', 'en');
-        }
     }
 
     createSession(userId, token) {
diff --git a/client/src/lib-app/validations/validations-factory.js b/client/src/lib-app/validations/validations-factory.js
index 9f8b74d2..637a9401 100644
--- a/client/src/lib-app/validations/validations-factory.js
+++ b/client/src/lib-app/validations/validations-factory.js
@@ -7,7 +7,7 @@ import ListValidator from 'lib-app/validations/list-validator';
 let validators = {
     'DEFAULT': new Validator(),
     'NAME': new LengthValidator(2, 'ERROR_NAME'),
-    'TITLE': new LengthValidator(2, 'ERROR_TITLE'),
+    'TITLE': new LengthValidator(10, 'ERROR_TITLE'),
     'EMAIL': new EmailValidator(),
     'TEXT_AREA': new LengthValidator(10, 'ERROR_CONTENT_SHORT'),
     'PASSWORD': new LengthValidator(6, 'ERROR_PASSWORD'),
diff --git a/client/src/reducers/config-reducer.js b/client/src/reducers/config-reducer.js
index d4aa5919..51ced243 100644
--- a/client/src/reducers/config-reducer.js
+++ b/client/src/reducers/config-reducer.js
@@ -35,7 +35,7 @@ class ConfigReducer extends Reducer {
     onInitConfigs(state, payload) {
         let currentLanguage = sessionStore.getItem('language');
 
-        if(!_.includes(payload.data.allowedLanguages, currentLanguage)) {
+        if(payload.data.allowedLanguages && !_.includes(payload.data.allowedLanguages, currentLanguage)) {
             currentLanguage = payload.data.language;
         }
 
@@ -44,7 +44,7 @@ class ConfigReducer extends Reducer {
         }));
 
         return _.extend({}, state, payload.data, {
-            language: currentLanguage || payload.data.language,
+            language: currentLanguage || payload.data.language || 'en',
             registration: !!(payload.data.registration * 1),
             'user-system-enabled': !!(payload.data['user-system-enabled']* 1),
             'allow-attachments': !!(payload.data['allow-attachments']* 1),
diff --git a/client/src/reducers/session-reducer.js b/client/src/reducers/session-reducer.js
index 436516dc..03ad4797 100644
--- a/client/src/reducers/session-reducer.js
+++ b/client/src/reducers/session-reducer.js
@@ -114,7 +114,7 @@ class SessionReducer extends Reducer {
             userLevel: userData.level,
             userDepartments: userData.departments,
             userTickets: userData.tickets,
-            userSendEmailOnNewTicket: userData.sendEmailOnNewTicket
+            userSendEmailOnNewTicket: userData.sendEmailOnNewTicket * 1
         });
     }
     
@@ -123,7 +123,7 @@ class SessionReducer extends Reducer {
         let userId = sessionStore.getSessionData().userId;
         
         return _.extend({}, state, {
-            initDone: true, 
+            initDone: true,
             logged: true,
             staff: userData.staff,
             userName: userData.name,
@@ -133,7 +133,7 @@ class SessionReducer extends Reducer {
             userDepartments: userData.departments,
             userTickets: userData.tickets,
             userId: userId,
-            userSendEmailOnNewTicket: userData.sendEmailOnNewTicket
+            userSendEmailOnNewTicket: userData.sendEmailOnNewTicket * 1
         });
     }
 
diff --git a/db_upgrades/4.1.sql b/db_upgrades/4.1.sql
new file mode 100644
index 00000000..2d5cadbd
--- /dev/null
+++ b/db_upgrades/4.1.sql
@@ -0,0 +1,195 @@
+/*
+DB Migration
+v4.0b -> v4.1
+*/
+INSERT INTO `language` (`id`, `code`, `allowed`, `supported`) VALUES
+('', 'it', 1, 0);
+
+ALTER TABLE staff
+ADD send_email_on_new_ticket int(11) NULL
+DEFAULT 0;
+
+INSERT INTO `setting` (`id`, `name`, `value`) VALUES
+('', 'session-prefix', concat(
+    'opensupports-',
+    substring('abcdefghijklmnopqrstuvwxyz0123456789', rand()*36+1, 1),
+    substring('abcdefghijklmnopqrstuvwxyz0123456789', rand()*36+1, 1),
+    substring('abcdefghijklmnopqrstuvwxyz0123456789', rand()*36+1, 1),
+    substring('abcdefghijklmnopqrstuvwxyz0123456789', rand()*36+1, 1),
+    substring('abcdefghijklmnopqrstuvwxyz0123456789', rand()*36+1, 1),
+    substring('abcdefghijklmnopqrstuvwxyz0123456789', rand()*36+1, 1),
+    substring('abcdefghijklmnopqrstuvwxyz0123456789', rand()*36+1, 1),
+    substring('abcdefghijklmnopqrstuvwxyz0123456789', rand()*36+1, 1),
+    substring('abcdefghijklmnopqrstuvwxyz0123456789', rand()*36+1, 1),
+    substring('abcdefghijklmnopqrstuvwxyz0123456789', rand()*36+1, 1),
+    substring('abcdefghijklmnopqrstuvwxyz0123456789', rand()*36+1, 1),
+    substring('abcdefghijklmnopqrstuvwxyz0123456789', rand()*36+1, 1),
+    substring('abcdefghijklmnopqrstuvwxyz0123456789', rand()*36+1, 1),
+    substring('abcdefghijklmnopqrstuvwxyz0123456789', rand()*36+1, 1),
+    substring('abcdefghijklmnopqrstuvwxyz0123456789', rand()*36+1, 1),
+    substring('abcdefghijklmnopqrstuvwxyz0123456789', rand()*36+1, 1),
+    '_'
+));
+
+DROP TABLE mailtemplate;
+
+SET SQL_MODE = "NO_AUTO_VALUE_ON_ZERO";
+SET time_zone = "+00:00";
+CREATE TABLE IF NOT EXISTS `mailtemplate` (
+  `id` int(11) unsigned NOT NULL,
+  `type` varchar(191) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
+  `subject` varchar(191) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
+  `language` varchar(191) COLLATE utf8mb4_unicode_ci DEFAULT NULL,
+  `body` text COLLATE utf8mb4_unicode_ci
+) ENGINE=InnoDB AUTO_INCREMENT=111 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;
+
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(1, 'USER_SIGNUP', 'Signup {{to}} - OpenSupports', 'en', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Verify your account\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Welcome to our support center, {{name}}!. We need you to verify this email in order to get access to your account.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Use this code in {{url}}/verify-token/{{to}}/{{verificationToken}} or click the button below.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{verificationToken}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/verify-token/{{to}}/{{verificationToken}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Verify Account</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/verify-token/{{to}}/{{verificationToken}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Verify Account</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(2, 'USER_SIGNUP', 'Registrado {{to}} - OpenSupports', 'es', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Verifica tu cuenta\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Bienvenido a nuestro contro de soporte, {{name}}!. Necesitamos que verifiques este email para poder acceder a tu cuenta.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Usá este código en {{url}}/verify-token/{{to}}/{{verificationToken}} o hacé click en el botón de abajo.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{verificationToken}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/verify-token/{{to}}/{{verificationToken}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Verificar cuenta</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/verify-token/{{to}}/{{verificationToken}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Verificar cuenta</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(3, 'USER_SIGNUP', 'Anmelden {{to}} - OpenSupports', 'de', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Überprüfen Sie Ihr Konto\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Willkommen in unserem Support-Center, {{name}} !. Wir müssen Sie diese E-Mail bestätigen, um Zugang zu Ihrem Konto zu erhalten.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Verwenden Sie diesen Code in {{url}}/verify-token/{{to}}/{{verificationToken}} oder klicken Sie auf die Schaltfläche unten.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{verificationToken}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/verify-token/{{to}}/{{verificationToken}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Konto überprüfen</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/verify-token/{{to}}/{{verificationToken}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Konto überprüfen</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(4, 'USER_SIGNUP', 'S''inscrire {{to}} - OpenSupports', 'fr', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Vérifiez votre compte\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Bienvenue dans notre centre de support, {{name}}!. Nous vous demandons de vérifier cet e-mail afin d''accéder à votre compte.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Utilisez ce code dans {{url}}/verify-token/{{to}}/{{verificationToken}} ou cliquez sur le bouton ci-dessous.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{verificationToken}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/verify-token/{{to}}/{{verificationToken}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Vérifier le compte</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/verify-token/{{to}}/{{verificationToken}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Vérifier le compte</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(5, 'USER_SIGNUP', 'Daftar - OpenSupports', 'in', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            अपने खाते को सत्यापित करें\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            हमारे समर्थन केंद्र में आपका स्वागत है {{name}}!. आपके खाते तक पहुंच प्राप्त करने के लिए हमें आपको यह ईमेल सत्यापित करने की आवश्यकता है।\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    इस कोड का उपयोग करें {{url}}/verify-token/{{to}}/{{verificationToken}} या नीचे दिए गए बटन पर क्लिक करें।\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{verificationToken}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/verify-token/{{to}}/{{verificationToken}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">खाता सत्यापित करें</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/verify-token/{{to}}/{{verificationToken}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">खाता सत्यापित करें</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(6, 'USER_SIGNUP', 'サインアップ - OpenSupports', 'jp', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            アカウントを確認する\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            サポートセンターへようこそ, {{name}}!. アカウントにアクセスするには、このメールを確認する必要があります。\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    でこのコードを使用 {{url}}/verify-token/{{to}}/{{verificationToken}} 下のボタンをクリックしてください.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{verificationToken}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/verify-token/{{to}}/{{verificationToken}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">アカウントを確認</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/verify-token/{{to}}/{{verificationToken}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">アカウントを確認</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(7, 'USER_SIGNUP', 'Inscrever-se {{to}} - OpenSupports', 'pt', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Verifique sua conta\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Bem-vindo ao nosso centro de suporte, {{name}}!. Precisamos que você verifique este e-mail para acessar sua conta.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Use este código em {{url}}/verify-token/{{to}}/{{verificationToken}} ou clique no botão abaixo.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{verificationToken}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/verify-token/{{to}}/{{verificationToken}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Verifique sua conta</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/verify-token/{{to}}/{{verificationToken}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Verifique sua conta</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(8, 'USER_SIGNUP', 'Зарегистрироваться {{to}} - OpenSupports', 'ru', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            подтвердите ваш аккаунт\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Добро пожаловать в наш центр поддержки, {{name}}!. Нам нужно, чтобы вы подтвердили это письмо, чтобы получить доступ к вашей учетной записи.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Используйте этот код в {{url}}/verify-token/{{to}}/{{verificationToken}} или нажмите кнопку ниже.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{verificationToken}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/verify-token/{{to}}/{{verificationToken}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Подтвердить</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/verify-token/{{to}}/{{verificationToken}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Подтвердить</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(9, 'USER_SIGNUP', 'kaydol {{to}} - OpenSupports', 'tr', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Hesabınızı doğrulayın\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Destek merkezimize hoş geldiniz, {{name}}!. Hesabınıza erişebilmek için bu e-postayı doğrulamanız gerekiyor.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Bu kodu şu adreste kullanın {{url}}/verify-token/{{to}}/{{verificationToken}} veya aşağıdaki butona tıklayın.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{verificationToken}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/verify-token/{{to}}/{{verificationToken}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Hesabı Doğrula</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/verify-token/{{to}}/{{verificationToken}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Hesabı Doğrula</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(10, 'USER_SIGNUP', '注册 {{to}} - OpenSupports', 'cn', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            验证您的帐户\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            欢迎来到我们的支援中心{{name}} !. 我们需要您验证此电子邮件才能访问您的帐户。\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    使用此代码 {{url}}/verify-token/{{to}}/{{verificationToken}} 或单击下面的按钮.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{verificationToken}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/verify-token/{{to}}/{{verificationToken}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">验证您的帐户</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/verify-token/{{to}}/{{verificationToken}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">验证您的帐户</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(11, 'USER_SIGNUP', 'Sei iscritto {{to}} - OpenSupports', 'it', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Verifica il tuo account\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Benvenuto, {{name}}!. Devi verificare questa email per accedere al tuo account.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Clicca sul link {{url}}/verify-token/{{to}}/{{verificationToken}} o clicca sul pulsante qui sotto..\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{verificationToken}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/verify-token/{{to}}/{{verificationToken}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Verify Account</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/verify-token/{{to}}/{{verificationToken}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Verify Account</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(12, 'USER_PASSWORD', 'Password edited - OpenSupports', 'en', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                        </td>\n                                        <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Password changed\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hi, {{name}}. We want to inform you that your password has changed from your customer panel.\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(13, 'USER_PASSWORD', 'Contraseña a cambiado - OpenSupports', 'es', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                        </td>\n                                        <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Contraseña cambiada\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hola, {{name}}. Queremos informate que tu contraseña a sido cambiada desde el panel de usuario.\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(14, 'USER_PASSWORD', 'Passwort bearbeitet - OpenSupports', 'de', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                        </td>\n                                        <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Passwort geändert\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hallo, {{name}}. Wir möchten Sie darüber informieren, dass sich Ihr Passwort von Ihrem Kundenbereich geändert hat.\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(15, 'USER_PASSWORD', 'Mot de passe modifié - OpenSupports', 'fr', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                        </td>\n                                        <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Mot de passe changé\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Salut, {{name}}. Nous souhaitons vous informer que votre mot de passe a changé de votre panel client.\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(16, 'USER_PASSWORD', 'sandi diedit - OpenSupports', 'in', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                        </td>\n                                        <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            संकेतशब्द परवर्तित\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            नमस्ते {{name}}. हम आपको सूचित करना चाहते हैं कि आपका पासवर्ड आपके ग्राहक पैनल से बदल गया है।\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(17, 'USER_PASSWORD', 'パスワードの編集 - OpenSupports', 'jp', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                        </td>\n                                        <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            パスワード変更済み\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            こんにちは、{{name}}。 お客様のパスワードがお客様のパネルから変更されたことをお知らせいたします。\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(18, 'USER_PASSWORD', 'Senha editada - OpenSupports', 'pt', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                        </td>\n                                        <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Senha alterada\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Olá, {{name}}. Queremos informá-lo de que sua senha foi alterada do seu painel de clientes.\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(19, 'USER_PASSWORD', 'Пароль изменен - OpenSupports', 'ru', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                        </td>\n                                        <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            пароль изменен\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Здравствуй {{name}}. Мы хотим сообщить вам, что ваш пароль был изменен с вашей клиентской панели.\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(20, 'USER_PASSWORD', 'Şifre düzenlendi - OpenSupports', 'tr', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                        </td>\n                                        <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            şifre değişti\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Merhaba, {{name}}. Şifrenizin müşteri panelinizden değiştirildiğini size bildirmek istiyoruz.\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(21, 'USER_PASSWORD', '密码已编辑 - OpenSupports', 'cn', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                        </td>\n                                        <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            密码已更改\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            嗨，{{name}}。 我们想通知您，您的密码已从您的客户面板更改。\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(22, 'USER_PASSWORD', 'Password modificata - OpenSupports', 'it', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                        </td>\n                                        <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Password modificata\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Ciao, {{name}}. Vogliamo informarti che la tua password è stata modificata dal tuo pannello di controllo.\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(23, 'USER_EMAIL', 'Email edited - OpenSupports', 'en', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Email changed\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hi, {{name}}. We want to inform you that your email has changed to {{newemail}} from your customer panel.\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(24, 'USER_EMAIL', 'Email a cambiado - OpenSupports', 'es', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Email a cambiado\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hola, {{name}}. Queremos informate que tu email ha cambiado a {{newemail}} desde el panel de control.\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(25, 'USER_EMAIL', 'E-Mail bearbeitet - OpenSupports', 'de', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            E-Mail geändert\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hallo, {{name}}. Wir möchten Sie darüber informieren, dass Ihre E-Mail von Ihrem Kundenbereich zu {{newemail}} geändert wurde.\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(26, 'USER_EMAIL', 'Courrier électronique - OpenSupports', 'fr', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Email modifié\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Salut, {{name}}. Nous souhaitons vous informer que votre adresse e-mail est devenue {{newemail}} dans votre panneau client.\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(27, 'USER_EMAIL', 'email diedit - OpenSupports', 'in', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            ईमेल बदल गया\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            नमस्ते {{name}}। हम आपको सूचित करना चाहते हैं कि आपका ईमेल आपके ग्राहक पैनल से {{newemail}} में बदल गया है।\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(28, 'USER_EMAIL', '電子メールを編集しました - OpenSupports', 'jp', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            メールが変更されました\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            こんにちは、{{name}}。 お客様のメールがお客様のパネルから{{newemail}}に変更されたことをお知らせいたします。\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(29, 'USER_EMAIL', 'Email editado - OpenSupports', 'pt', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            E-mail alterado\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Oi, {{name}}. Queremos informar que seu e-mail foi alterado para {{newemail}} do seu painel de clientes.\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(30, 'USER_EMAIL', 'Сообщение изменено - OpenSupports', 'ru', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Yout электронная почта изменена\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Здравствуй, {{name}}. Мы хотим сообщить вам, что ваше письмо было изменено на {{newemail}} с вашей панели клиентов.\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(31, 'USER_EMAIL', 'E-posta düzenlendi - OpenSupports', 'tr', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            E-posta değişti\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Merhaba, {{name}}. E-postanızın müşteri panelinizden {{newemail}} olarak değiştiğini bildirmek istiyoruz.\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(32, 'USER_EMAIL', '电子邮件已修改 - OpenSupports', 'cn', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            电子邮件已更改\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            嗨，{{name}}。 我们想通知您，您的电子邮件已从您的客户面板更改为 {{newemail}}。\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(33, 'USER_EMAIL', 'E-mail modificata - OpenSupports', 'it', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            L''email è stata modificata\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Ciao, {{name}}. Vogliamo informarti che la tua email è stata modificata {{newemail}} dal tuo pannello di controllo.\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(34, 'PASSWORD_FORGOT', 'Recover password - OpenSupports', 'en', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Recover password\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hi, {{name}}. You have requested to recover your password.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Use this code in {{url}}/recover-password?email={{to}}&token={{token}} or click the button below.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{token}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/recover-password?email={{to}}&token={{token}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Recover password</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/recover-password?email={{to}}&token={{token}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Recover password</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(35, 'PASSWORD_FORGOT', 'Recuperar password - OpenSupports', 'es', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Recuperar contraseña\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hola, {{name}}. Has requerido recuperar tu contraseña.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Usá este codigo en {{url}}/recover-password?email={{to}}&token={{token}} o hacé click en el botón de abajo.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{token}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/recover-password?email={{to}}&token={{token}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Recuperar contraseña</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/recover-password?email={{to}}&token={{token}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Recuperar contraseña</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(36, 'PASSWORD_FORGOT', 'Passwort wiederherstellen - OpenSupports', 'de', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Passwort wiederherstellen\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hallo, {{name}}. Sie haben aufgefordert, Ihr Passwort wiederherzustellen.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Verwenden Sie diesen Code in {{url}}/recover-password?email={{to}}&token={{token}} oder klicken Sie auf die Schaltfläche unten.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{token}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/recover-password?email={{to}}&token={{token}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Passwort wiederherstellen</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/recover-password?email={{to}}&token={{token}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Passwort wiederherstellen</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(37, 'PASSWORD_FORGOT', 'Récupérer mot de passe - OpenSupports', 'fr', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Récupérer mot de passe\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Salut, {{name}}. Vous avez demandé à récupérer votre mot de passe.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Utilisez ce code dans {{url}}/recover-password?email={{to}}&token={{token}} ou cliquez sur le bouton ci-dessous.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{token}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/recover-password?email={{to}}&token={{token}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Récupérer mot de passe</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{to}}/recover-password?email={{to}}&token={{token}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Récupérer mot de passe</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(38, 'PASSWORD_FORGOT', 'memulihkan password - OpenSupports', 'in', '\n<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            गोपनीय शब्द पुन प्राप्त करे\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            नमस्ते {{name}}. आपने अपना पासवर्ड पुनर्प्राप्त करने का अनुरोध किया है\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    इस कोड का उपयोग करें {{url}}/recover-password?email={{to}}&token={{token}} या नीचे दिए गए बटन पर क्लिक करें.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{token}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/recover-password?email={{to}}&token={{token}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">गोपनीय शब्द पुन प्राप्त करे</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/recover-password?email={{to}}&token={{token}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">गोपनीय शब्द पुन प्राप्त करे</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(39, 'PASSWORD_FORGOT', 'パスワードを回復 - OpenSupports', 'jp', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            パスワードを回復\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            こんにちは、{{name}}。 パスワードの回復を要求しました。\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    でこのコードを使用 {{url}}/recover-password?email={{to}}&token={{token}} 下のボタンをクリックしてください.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{token}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/recover-password?email={{to}}&token={{token}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">パスワードを回復</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/recover-password?email={{to}}&token={{token}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">パスワードを回復</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(40, 'PASSWORD_FORGOT', 'Recuperar senha - OpenSupports', 'pt', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Recuperar senha\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Olá, {{name}}. Você solicitou a recuperação da sua senha.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Use este código em {{url}}/recover-password?email={{to}}&token={{token}} ou clique no botão abaixo.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{token}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/recover-password?email={{to}}&token={{token}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Recuperar senha</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/recover-password?email={{to}}&token={{token}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Recuperar senha</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(41, 'PASSWORD_FORGOT', 'Восстановить пароль - OpenSupports', 'ru', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Восстановить пароль\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Здравствуй, {{name}}. Вы запросили восстановить пароль.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Используйте этот код в {{url}}/recover-password?email={{to}}&token={{token}} или нажмите кнопку ниже.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{token}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/recover-password?email={{to}}&token={{token}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Восстановить пароль</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/recover-password?email={{to}}&token={{token}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Восстановить пароль</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(42, 'PASSWORD_FORGOT', 'Şifre kurtarma - OpenSupports', 'tr', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Şifre kurtarma\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Merhaba, {{name}}. Şifrenizi geri yüklemenizi istediniz.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Bu kodu şu adreste kullanın {{url}}/recover-password?email={{to}}&token={{token}} veya aşağıdaki butona tıklayın.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{token}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/recover-password?email={{to}}&token={{token}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Şifre kurtarma</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/recover-password?email={{to}}&token={{token}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Şifre kurtarma</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(43, 'PASSWORD_FORGOT', '恢复密码 - OpenSupports', 'cn', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            恢复密码\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            喂 {{name}}。 您已要求恢复密码。\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    使用此代码 {{url}}/recover-password?email={{to}}&token={{token}} 或单击下面的按钮.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{token}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/recover-password?email={{to}}&token={{token}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">恢复密码</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/recover-password?email={{to}}&token={{token}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">恢复密码</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(44, 'PASSWORD_FORGOT', 'Recupera la password - OpenSupports', 'it', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Recupera password\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Ciao, {{name}}. Hai richiesto di recuperare la tua password.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Clicca sul link {{url}}/recover-password?email={{to}}&token={{token}} o clicca sul pulsante qui sotto.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{token}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/recover-password?email={{to}}&token={{token}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Recover password</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/recover-password?email={{to}}&token={{token}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Recover password</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(45, 'USER_SYSTEM_DISABLED', 'Access system changed - OpenSupports', 'en', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 14px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Access system changed\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hello, {{name}}. The system to access tickets has changed.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    You can access and see to your tickets by using your email and the ticket number.\n                                                    Click in the button below to see your tickets.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{tickets}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Check Ticket</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Check Ticket</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(46, 'USER_SYSTEM_DISABLED', 'Sistema de acceso cambiado - OpenSupports', 'es', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 14px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Sistema de acceso cambiado\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hola, {{name}}. El sistema para acceder a los tickets ha cambiado.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Ahora podes acceder a los tickets usando tu email y el numero de ticket.\n                                                    Hacé click en el botón de abajo para poder ver los tickets.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{tickets}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Revisar Ticket</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Revisar Ticket</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(47, 'USER_SYSTEM_DISABLED', 'Access system changed - OpenSupports', 'de', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 14px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Zugriffssystem geändert\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hallo, {{name}}. Das System für den Zugriff auf Tickets hat sich geändert.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    können mit Ihren E-Mails und der Ticketnummer auf Ihre Tickets zugreifen und sie sehen.\n                                                    Klicken Sie auf die Schaltfläche unten, um Ihre Tickets zu sehen.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{tickets}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Check Ticket</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Check Ticket</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(48, 'USER_SYSTEM_DISABLED', 'Système d''accès modifié - OpenSupports', 'fr', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 14px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Système d''accès modifié\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Bonjour, {{name}}. Le système d''accès aux billets a changé.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Vous pouvez accéder et voir vos billets en utilisant votre email et le numéro de ticket.\n                                                    Cliquez sur le bouton ci-dessous pour voir vos billets.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{tickets}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Vérifier le billet</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Vérifier le billet</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(49, 'USER_SYSTEM_DISABLED', 'sistem akses berubah - OpenSupports', 'in', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 14px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            एक्सेस सिस्टम बदल गया\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            नमस्ते {{name}}. टिकट का उपयोग करने के लिए सिस्टम बदल गया है।\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    आप अपने ईमेल और टिकट नंबर का उपयोग करके अपने टिकट तक पहुंच सकते हैं और देख सकते हैं।\n                                                    अपने टिकट देखने के लिए नीचे दिए गए बटन पर क्लिक करें।\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{tickets}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">चेक टिकट</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">चेक टिकट</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(50, 'USER_SYSTEM_DISABLED', 'アクセスシステムが変更されました - OpenSupports', 'jp', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 14px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            アクセスシステムが変更されました\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            こんにちは、{{name}}。 チケットにアクセスするシステムが変更されました。\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    あなたはあなたの電子メールとチケット番号を使ってチケットにアクセスして見ることができます。\n                                                    チケットを見るには、下のボタンをクリックしてください。\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{tickets}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">チケットをチェックする</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">チケットをチェックする</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(51, 'USER_SYSTEM_DISABLED', 'Sistema de acesso alterado - OpenSupports', 'pt', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 14px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Sistema de acesso alterado\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Oi, {{name}}. O sistema de acesso aos tickets mudou.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Você pode acessar e ver seus bilhetes usando seu e-mail eo número do bilhete.\n                                                    Clique no botão abaixo para ver os seus bilhetes.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{tickets}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Verificar Bilhete</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Verificar Bilhete</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(52, 'USER_SYSTEM_DISABLED', 'Система доступа изменена - OpenSupports', 'ru', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 14px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Система доступа изменена\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Здравствуйте, {{name}}. Система доступа к билетам изменилась.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Вы можете получить доступ к своим билетам и посмотреть их, используя свою электронную почту и номер билета.\n                                                    Нажмите кнопку ниже, чтобы увидеть свои билеты.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{tickets}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Проверить билет</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Проверить билет</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(53, 'USER_SYSTEM_DISABLED', 'Erişim sistemi değiştirildi - OpenSupports', 'tr', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 14px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Erişim sistemi değiştirildi\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Merhaba, {{name}}. Biletleri erişmek için sistem değişti.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    E-posta adresinizi ve bilet numaranızı kullanarak biletinize erişebilir ve biletlerini görebilirsiniz.\n                                                    Biletlerini görmek için aşağıdaki butona tıklayın.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{tickets}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Bileti kontrol et</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Bileti kontrol et</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(54, 'USER_SYSTEM_DISABLED', '访问系统更改 - OpenSupports', 'cn', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 14px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            访问系统更改\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            您好，{{name}}。 访问票证的系统已更改。\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    您可以通过使用您的电子邮件和票号访问和查看您的机票。 点击下面的按钮查看您的票。\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{tickets}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">检查票</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">检查票</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(55, 'USER_SYSTEM_DISABLED', 'Il sistema di accesso è cambiato - OpenSupports', 'it', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 14px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Modifica sistema di accesso\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Ciao, {{name}}. Il sistema di accesso ai tuoi tickets è cambiato.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Puoi accedere ai tuoi ticket usando la tua email e il numero del ticket.\n                                                    Clicca sul bottone qui sotto per vedere i tuoi tickets.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{tickets}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Check Ticket</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Check Ticket</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(56, 'USER_SYSTEM_ENABLED', 'Account created - OpenSupports', 'en', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Account created\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hello, {{name}}. We have created an account where you can access the tickets you have sent us.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    You can access your account by using this email <i>({{to}})</i> and password below.\n                                                    Please change the password as soon as you log in.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{password}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Access my account</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Access my account</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(57, 'USER_SYSTEM_ENABLED', 'Cuenta creada - OpenSupports', 'es', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Cuenta creada\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hola, {{name}}. Hemos creado una cuenta donde puedes acceder a los tickets que nos has enviado.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Puedes acceder usando tu email <i>({{to}})</i> y el la contraseña de abajo.\n                                                    Por favor, cambia tu contraseña tan pronto como ingreses al panel de usuario.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{password}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Acceder a cuenta</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Acceder a cuenta</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(58, 'USER_SYSTEM_ENABLED', 'Account erstellt - OpenSupports', 'de', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Account erstellt\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hallo, {{name}}. Wir haben ein Konto erstellt, wo Sie auf die Tickets zugreifen können, die Sie uns geschickt haben.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Sie können auf Ihr Konto zugreifen, indem Sie diese E-Mail <i>({{to}})</i> und das Passwort unten verwenden.\n                                                    Bitte ändern Sie das Passwort, sobald Sie sich anmelden.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{password}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Einloggen</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Einloggen</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(59, 'USER_SYSTEM_ENABLED', 'Compte créé - OpenSupports', 'fr', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Compte créé\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Bonjour, {{name}}. Nous avons créé un compte où vous pouvez accéder aux billets que vous nous avez envoyés.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Vous pouvez accéder à votre compte en utilisant ce courriel <i>({{to}})</i> et votre mot de passe ci-dessous.\n                                                    Veuillez modifier le mot de passe dès que vous vous connectez.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{password}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Accéder au compte</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Accéder au compte</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(60, 'USER_SYSTEM_ENABLED', 'Akun telah dibuat - OpenSupports', 'in', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            खाता बन गया\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            नमस्ते {{name}}. हमने एक खाता बनाया है, जहां आप हमारे द्वारा भेजे गए टिकटों तक पहुंच सकते हैं।\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    आप इस ईमेल <i>({{to}})</i> और नीचे दिए गए पासवर्ड का उपयोग करके अपने खाते का उपयोग कर सकते हैं।\n                                                    जैसे ही आप लॉग इन करते हैं, तभी पासवर्ड बदल दें।\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{password}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">लॉग इन करें</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">लॉग इन करें</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(61, 'USER_SYSTEM_ENABLED', 'アカウントが作成されました - OpenSupports', 'jp', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            アカウントが作成されました\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            こんにちは、{{name}}。 あなたが送ったチケットにアクセスできるアカウントを作成しました。\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    下記のメール<i>（{{to}}）</i>とパスワードを使用してアカウントにアクセスできます。\n                                                    ログインするとすぐにパスワードを変更してください。\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{password}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">ログイン</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">ログイン</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(62, 'USER_SYSTEM_ENABLED', 'Conta criada - OpenSupports', 'pt', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Conta criada\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Oi, {{name}}. Criamos uma conta onde você pode acessar os ingressos que você nos enviou.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Você pode acessar sua conta usando este e-mail <i>({{to}})</i> e a senha abaixo.\n\\                                                    Por favor, altere a senha assim que fizer login.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{password}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Login</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Login</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(63, 'USER_SYSTEM_ENABLED', 'Аккаунт создан - OpenSupports', 'ru', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Аккаунт создан\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Здравствуйте, {{name}}. Мы создали учетную запись, где вы можете получить доступ к билетам, которые вы нам отправили.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Вы можете получить доступ к своей учетной записи, используя это электронное письмо <i>({{to}})</i> и пароль ниже.\n                                                    Измените пароль, как только вы войдете в систему.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{password}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">авторизоваться</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">авторизоваться</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(64, 'USER_SYSTEM_ENABLED', 'Hesap oluşturuldu - OpenSupports', 'tr', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Hesap oluşturuldu\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Merhaba, {{name}}. Bize gönderdiğiniz bilete erişebileceğiniz bir hesap oluşturduk.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Hesabınıza, <i>({{to}})</i> e-posta adresini kullanarak ve aşağıdaki şifreyle erişebilirsiniz.\n                                                    Lütfen giriş yaptığınızda şifreyi değiştirin.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{password}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Hesabıma eriş</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Hesabıma eriş</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(65, 'USER_SYSTEM_ENABLED', '帐户已创建 - OpenSupports', 'cn', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            帐户已创建\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            您好，{{name}}。 我们已经创建了一个帐户，您可以访问您发送给我们的票。\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    您可以在下面使用此电子邮件 <i>({{to}})</i> 和密码访问您的帐户。 请在登录后立即更改密码。\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{password}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">访问我的帐户</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">访问我的帐户</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(66, 'USER_SYSTEM_ENABLED', 'Account creato - OpenSupports', 'it', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Account creato\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Ciao, {{name}}. Abbiamo creato il tuo account.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                   Puoi accedere al tuo account utilizzando questa email <i>({{to}})</i> e la password qui sotto.\n                                                    Ti consigliamo di cambiare la password dopo il primo accesso.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{password}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Access my account</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Access my account</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(67, 'TICKET_CREATED', '#{{ticketNumber}} Ticket created - OpenSupports', 'en', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket created\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hello, {{name}}. You have sent a new ticket titled <i>{{title}}</i> to our support center.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    You can access to the ticket by its ticket number. Or you can click on the button below.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{ticketNumber}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Check Ticket</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Check Ticket</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(68, 'TICKET_CREATED', '#{{ticketNumber}} Ticket creado - OpenSupports', 'es', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket creado\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hola, {{name}}. Has creado un nuevo ticket titulado <i>{{title}}</i> en nuestro sistema de soporte.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Puedes ver el ticket usando el numero de ticket prensentado abajo.\n                                                    O puedes hacer click en el botón de más abajo.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{ticketNumber}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Ver Ticket</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Ver Ticket</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(69, 'TICKET_CREATED', '#{{ticketNumber}} Ticket erstellt - OpenSupports', 'de', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket erstellt\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hallo, {{name}}. Sie haben ein neues Ticket mit dem Titel <i>{{title}}</i> an unser Support-Center geschickt.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Sie können das Ticket nach der Fahrkartennummer erreichen. Oder klicken Sie auf die Schaltfläche unten.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{ticketNumber}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Check Ticket</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Check Ticket</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(70, 'TICKET_CREATED', '#{{ticketNumber}} Ticket créé - OpenSupports', 'fr', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket créé\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Bonjour, {{name}}. Vous avez envoyé un nouveau ticket intitulé <i>{{title}}</i> à notre centre de support.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Vous pouvez accéder au billet par son numéro de ticket. Ou vous pouvez cliquer sur le bouton ci-dessous.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{ticketNumber}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Vérifier le billet</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Vérifier le billet</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(71, 'TICKET_CREATED', '#{{ticketNumber}} tiket dibuat - OpenSupports', 'in', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            टिकट बनाया\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            नमस्ते {{name}}. आपने हमारे समर्थन केंद्र पर <i>{{title}}</i> नामक एक नया टिकट भेजा है.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    आप अपने टिकट नंबर से टिकट तक पहुंच सकते हैं। या आप नीचे दिए गए बटन पर क्लिक कर सकते हैं।\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{ticketNumber}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">चेक टिकट</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">चेक टिकट</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(72, 'TICKET_CREATED', '#{{ticketNumber}} チケットが作成されました - OpenSupports', 'jp', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            チケットが作成されました\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            こんにちは、{{name}}。<i>{{title}}</i> という新しいチケットをサポートセンターにお送りしました。\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    そのチケット番号でチケットにアクセスできます。 または、下のボタンをクリックしてください。\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{ticketNumber}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">チケットをチェックする</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">チケットをチェックする</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(73, 'TICKET_CREATED', '#{{ticketNumber}} Ticket criado - OpenSupports', 'pt', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket criado\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Olá, {{name}}. Você enviou um novo ticket intitulado <i>{{title}}</i> para o nosso centro de suporte.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Você pode acessar o bilhete pelo seu número de bilhete. Ou você pode clicar no botão abaixo.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{ticketNumber}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Verificar Bilhete</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Verificar Bilhete</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(74, 'TICKET_CREATED', '#{{ticketNumber}} Создан билет - OpenSupports', 'ru', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Создан билет\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Здравствуйте, {{name}}. Вы отправили новый билет с названием <i>{{title}}</i> в наш центр поддержки.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Вы можете получить доступ к билету по его номеру билета. Или вы можете нажать на кнопку ниже.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{ticketNumber}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Check Ticket</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Проверить билет</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(75, 'TICKET_CREATED', '#{{ticketNumber}} Bilet oluşturuldu - OpenSupports', 'tr', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Bilet oluşturuldu\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Merhaba, {{name}}. Destek merkezimize <i>{{title}}</i> başlıklı yeni bir bilet gönderdiniz.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Bilete bilet numarasından erişebilirsiniz. Ya da aşağıdaki düğmeyi tıklayabilirsiniz.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{ticketNumber}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Biletini kontrol et</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Biletini kontrol et</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(76, 'TICKET_CREATED', '#{{ticketNumber}} 已创建票证 - OpenSupports', 'cn', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket created\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            您好，{{name}}。 您已将一张名为 <i>{{title}}</i> 的新票发送到我们的支持中心。\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    您可以通过其票号访问票证。 或者你可以点击下面的按钮。\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{ticketNumber}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">检查票</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">检查票</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(77, 'TICKET_CREATED', '#{{ticketNumber}} ticket creato - OpenSupports', 'it', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket inviato\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Ciao, {{name}}. Hai inviato un nuovo ticket <i>{{title}}</i> al nostro centro si assistenza.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    È possibile accedere al ticket attraverso il numero del ticket. Oppure puoi cliccare sul bottone qui sotto.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{ticketNumber}}\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Check Ticket</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Check Ticket</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(78, 'TICKET_RESPONDED', '#{{ticketNumber}} New response - OpenSupports', 'en', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket responded\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hello, {{name}}. You have received a response in the ticket titled <i>{{title}}</i>.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Please click below to see the new response.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Check Ticket</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Check Ticket</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(79, 'TICKET_RESPONDED', '#{{ticketNumber}} Nueva respuesta - OpenSupports', 'es', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Nueva respuesta\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hola, {{name}}. Has recibido una nueva respuesta en tu ticket titulado <i>{{title}}</i>.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Por favor, has click abajo para ver la respuesta.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Ver Ticket</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Ver Ticket</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(80, 'TICKET_RESPONDED', '#{{ticketNumber}} Neue Antwort - OpenSupports', 'de', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket antwortete\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hallo, {{name}}. Sie haben eine Antwort im Tickettitel <i>{{title}}</i> erhalten.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Bitte klicken Sie unten, um die neue Antwort zu sehen.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Check Ticket</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Check Ticket</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(81, 'TICKET_RESPONDED', '#{{ticketNumber}} Nouvelle réponse - OpenSupports', 'fr', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket répondu\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Bonjour, {{name}}. Vous avez reçu une réponse dans le titre du ticket <i>{{title}}</i>.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Veuillez cliquer ci-dessous pour voir la nouvelle réponse.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Vérifier le billet</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Vérifier le billet</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(82, 'TICKET_RESPONDED', '#{{ticketNumber}} tanggapan baru - OpenSupports', 'in', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            टिकट जवाब दिया\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            नमस्ते {{name}}. आपको टिकट के शीर्षक में एक प्रतिक्रिया मिली है <i>{{title}}</i>.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    कृपया नया प्रतिसाद देखने के लिए नीचे क्लिक करें।\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">चेक टिकट</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">चेक टिकट</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(83, 'TICKET_RESPONDED', '#{{ticketNumber}} 新しい応答 - OpenSupports', 'jp', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            チケットが応答しました\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            こんにちは、{{name}}。 あなたはチケットのタイトル <i>{{title}}</i>で回答を受け取りました。\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    新しいレスポンスを見るには、下記をクリックしてください。\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">チケットをチェックする</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">チケットをチェックする</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(84, 'TICKET_RESPONDED', '#{{ticketNumber}} Nova resposta - OpenSupports', 'pt', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket respondeu\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Olá, {{name}}. Recebeu uma resposta no título do bilhete <i>{{title}}</i>.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Por favor, clique abaixo para ver a nova resposta.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Verificar Bilhete</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Verificar Bilhete</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(85, 'TICKET_RESPONDED', '#{{ticketNumber}} Новый ответ - OpenSupports', 'ru', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Отправлен билет\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Здравствуйте, {{name}}. Вы получили ответ в названии билета <i>{{title}}</i>.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Нажмите ниже, чтобы увидеть новый ответ.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Проверить билет</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Проверить билет</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(86, 'TICKET_RESPONDED', '#{{ticketNumber}} Yeni yanıt - OpenSupports', 'tr', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Bilet yanıtladı\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Merhaba, {{name}}. <i>{{title}}</i> başlıklı biletten bir cevap aldınız..\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Yeni yanıtı görmek için lütfen aşağıya tıklayınız.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Biletini kontrol et</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Biletini kontrol et</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(87, 'TICKET_RESPONDED', '#{{ticketNumber}} 新反应 - OpenSupports', 'cn', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket responded\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            您好，{{name}}。 您在票证名称 <i>{{title}}</i> 中收到了回复。\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    请点击下面查看新的回复。\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">检查票</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">检查票</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(88, 'TICKET_RESPONDED', '#{{ticketNumber}} Ticket risposto - OpenSupports', 'it', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Risposta al tuo ticket\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Ciao, {{name}}. Hai ricevuto una risposta al tuo ticket <i>{{title}}</i>.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Clicca qui sotto per leggere la risposta.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Check Ticket</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Check Ticket</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(89, 'TICKET_CLOSED', '#{{ticketNumber}} Ticket closed - OpenSupports', 'en', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket closed\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hello, {{name}}. A ticket you sent titled <i>{{title}}</i> has been closed.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    You can access to the ticket by its ticket number. Or you can click on the button below.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Check Ticket</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Check Ticket</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(90, 'TICKET_CLOSED', '#{{ticketNumber}} Ticket cerrado - OpenSupports', 'es', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket cerrado\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hola, {{name}}. Un ticket que enviaste titulado <i>{{title}}</i> ha sido cerrado.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Puedes acceder al ticket por su numero de ticket o haciendo click en el botón de abajo.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Ver Ticket</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Ver Ticket</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(91, 'TICKET_CLOSED', '#{{ticketNumber}} Ticket geschlossen - OpenSupports', 'de', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket geschlossen\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Hallo, {{name}}. Ein Ticket, das Sie mit dem Titel <i>{{title}}</i> gesendet haben, wurde geschlossen.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Sie können das Ticket nach der Fahrkartennummer erreichen. Oder klicken Sie auf die Schaltfläche unten.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Check Ticket</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Check Ticket</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(92, 'TICKET_CLOSED', '#{{ticketNumber}} Billet fermé - OpenSupports', 'fr', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Billet fermé\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Bonjour, {{name}}. Un billet que vous avez envoyé intitulé <i>{{title}}</i> a été fermé.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Vous pouvez accéder au billet par son numéro de ticket. Ou vous pouvez cliquer sur le bouton ci-dessous.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Vérifier le billet</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Vérifier le billet</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(93, 'TICKET_CLOSED', '#{{ticketNumber}} tiket ditutup - OpenSupports', 'in', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            tiket ditutup\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            नमस्ते {{name}}. आपके द्वारा लिखे गए टिकट <i>{{title}} </i> को बंद कर दिया गया है।\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    आप अपने टिकट नंबर से टिकट तक पहुंच सकते हैं। या आप नीचे दिए गए बटन पर क्लिक कर सकते हैं।\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">चेक टिकट</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">चेक टिकट</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(94, 'TICKET_CLOSED', '#{{ticketNumber}} チケットが閉じられました - OpenSupports', 'jp', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            チケットが閉じられました\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            こんにちは、{{name}}。<i>{{title}}</i> というタイトルのチケットは閉鎖されました。\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    そのチケット番号でチケットにアクセスできます。 または、下のボタンをクリックしてください。\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">チケットをチェックする</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">チケットをチェックする</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(95, 'TICKET_CLOSED', '#{{ticketNumber}} Bilhete fechado - OpenSupports', 'pt', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Bilhete fechado\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Olá, {{name}}. Um bilhete que você enviou intitulado <i>{{title}}</i> foi fechado.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Você pode acessar o bilhete pelo seu número de bilhete. Ou você pode clicar no botão abaixo.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Verificar Bilhete</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Verificar Bilhete</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(96, 'TICKET_CLOSED', '#{{ticketNumber}} Билет закрыт - OpenSupports', 'ru', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Билет закрыт\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Здравствуйте, {{name}}. Билет, который вы отправили под названием <i>{{title}}</i>, был закрыт.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Вы можете получить доступ к билету по его номеру билета. Или вы можете нажать на кнопку ниже.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Проверить билет</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Проверить билет</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(97, 'TICKET_CLOSED', '#{{ticketNumber}} Bilet kapalı - OpenSupports', 'tr', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Bilet kapandı\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Merhaba, {{name}}. Başlık gönderdiğiniz bir bilet <i>{{title}}</i> kapatıldı.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Bilete bilet numarasından erişebilirsiniz. Ya da aşağıdaki düğmeyi tıklayabilirsiniz.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Biletini kontrol et</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Biletini kontrol et</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(98, 'TICKET_CLOSED', '#{{ticketNumber}} 票已关闭 - OpenSupports', 'cn', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket closed\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            您好，{{name}}。 您发送的名为 <i>{{title}}</i> 的票已经关闭。\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    您可以通过其票号访问票证。 或者你可以点击下面的按钮。\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">检查票</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">检查票</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(99, 'TICKET_CLOSED', '#{{ticketNumber}} Ticket chiuso - OpenSupports', 'it', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket chiuso\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Ciao, {{name}}. Il ticket che hai inviato <i>{{title}}</i> è stato chiuso.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    È possibile accedere al ticket attraverso il numero del ticket. Oppure puoi cliccare sul bottone qui sotto.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="button">\n                                                    <div><!--[if mso]>\n                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">\n                                                            <w:anchorlock/>\n                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Check Ticket</center>\n                                                        </v:roundrect>\n                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"\n                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:''Cabin'', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Check Ticket</a></div>\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(100, 'TICKET_CREATED_STAFF', '#{{ticketNumber}} Ticket created - OpenSupports', 'en', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket created\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            User {{name}} has created a new ticket titled <i>{{title}}</i>.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    You can access to the ticket by its ticket number.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{ticketNumber}}\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(101, 'TICKET_CREATED_STAFF', '#{{ticketNumber}} Ticket creado - OpenSupports', 'es', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket creado\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            El usuario {{name}} ha creado un nuevo ticket titulado <i>{{title}}</i>.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Puedes ver el ticket usando el numero de ticket prensentado abajo.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{ticketNumber}}\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(102, 'TICKET_CREATED_STAFF', '#{{ticketNumber}} Ticket erstellt - OpenSupports', 'de', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket erstellt\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Der Benutzer {{name}} hat ein neues Ticket erstellt berechtigt <i>{{title}}</i>.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Sie können das Ticket nach der Fahrkartennummer erreichen.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{ticketNumber}}\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(103, 'TICKET_CREATED_STAFF', '#{{ticketNumber}} Ticket créé - OpenSupports', 'fr', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket créé\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            L''utilisateur {{name}}. a créé un nouveau poste intitulé <i>{{title}}</i>.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Vous pouvez accéder au billet par son numéro de ticket.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{ticketNumber}}\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(104, 'TICKET_CREATED_STAFF', '#{{ticketNumber}} tiket dibuat - OpenSupports', 'in', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            टिकट बनाया\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            उपयोगकर्ता {{name}} हकदार एक नया पद बनाया गया है <i>{{title}}</i>.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    आप अपने टिकट नंबर से टिकट तक पहुंच सकते हैं।\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{ticketNumber}}\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(105, 'TICKET_CREATED_STAFF', '#{{ticketNumber}} チケットが作成されました - OpenSupports', 'jp', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            チケットが作成されました\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            ユーザーは {{name}} 彼は題した新しいチケットを作成しました <i>{{title}}</i>。\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    そのチケット番号でチケットにアクセスできます。\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{ticketNumber}}\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(106, 'TICKET_CREATED_STAFF', '#{{ticketNumber}} Ticket criado - OpenSupports', 'pt', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket criado\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            O usuário {{name}} criou um novo bilhete de direito <i>{{title}}</i>.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Você pode acessar o bilhete pelo seu número de bilhete.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{ticketNumber}}\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(107, 'TICKET_CREATED_STAFF', '#{{ticketNumber}} Создан билет - OpenSupports', 'ru', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Создан билет\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Пользователь {{name}} создал новый билет под названием <i>{{title}}</i>.\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Вы можете получить доступ к билету по его номеру билета.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{ticketNumber}}\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+INSERT INTO `mailtemplate` (`id`, `type`, `subject`, `language`, `body`) VALUES
+(108, 'TICKET_CREATED_STAFF', '#{{ticketNumber}} Bilet oluşturuldu - OpenSupports', 'tr', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Bilet oluşturuldu\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            Kullanıcı {{name}} başlıklı yeni bir bilet yarattı <i>{{title}}</i> .\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    Bilete bilet numarasından erişebilirsiniz.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{ticketNumber}}\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(109, 'TICKET_CREATED_STAFF', '#{{ticketNumber}} 已创建票证 - OpenSupports', 'cn', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket created\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            用戶 {{name}}。 他創造了一個題為新票 <i>{{title}}</i>。\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    您可以通过其票号访问票证。\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{ticketNumber}}\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>'),
+(110, 'TICKET_CREATED_STAFF', '#{{ticketNumber}} Ticket creato - OpenSupports', 'it', '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">\n<html xmlns="http://www.w3.org/1999/xhtml">\n<head>\n    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />\n    <meta name="viewport" content="width=device-width, initial-scale=1" />\n    <title>Support Center</title>\n\n    <style type="text/css">\n        /* Take care of image borders and formatting, client hacks */\n        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}\n        a img { border: none; }\n        table { border-collapse: collapse !important;}\n        #outlook a { padding:0; }\n        .ReadMsgBody { width: 100%; }\n        .ExternalClass { width: 100%; }\n        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }\n        table td { border-collapse: collapse; }\n        .ExternalClass * { line-height: 115%; }\n        .container-for-gmail-android { min-width: 600px; }\n\n\n        /* General styling */\n        * {\n            font-family: Helvetica, Arial, sans-serif;\n        }\n\n        body {\n            -webkit-font-smoothing: antialiased;\n            -webkit-text-size-adjust: none;\n            width: 100% !important;\n            margin: 0 !important;\n            height: 100%;\n            color: #676767;\n        }\n\n        td {\n            font-family: Helvetica, Arial, sans-serif;\n            font-size: 14px;\n            color: #777777;\n            text-align: center;\n            line-height: 21px;\n        }\n\n        a {\n            color: #676767;\n            text-decoration: none !important;\n        }\n\n        .pull-left {\n            text-align: left;\n        }\n\n        .pull-right {\n            text-align: right;\n        }\n\n        .header-lg,\n        .header-md,\n        .header-sm {\n            font-size: 32px;\n            font-weight: 700;\n            line-height: normal;\n            padding: 35px 0 0;\n            color: #4d4d4d;\n        }\n\n        .header-md {\n            font-size: 24px;\n        }\n\n        .header-sm {\n            padding: 5px 0;\n            font-size: 18px;\n            line-height: 1.3;\n        }\n\n        .content-padding {\n            padding: 20px 0 30px;\n        }\n\n        .mobile-header-padding-right {\n            width: 290px;\n            text-align: right;\n            padding-left: 10px;\n        }\n\n        .mobile-header-padding-left {\n            width: 290px;\n            text-align: left;\n            padding-left: 10px;\n        }\n\n        .free-text {\n            width: 100% !important;\n            padding: 10px 60px 0px;\n        }\n\n        .block-rounded {\n            border-radius: 5px;\n            border: 1px solid #e5e5e5;\n            vertical-align: top;\n        }\n\n        .button {\n            padding: 55px 0 0;\n        }\n\n        .info-block {\n            padding: 0 20px;\n            width: 260px;\n        }\n\n        .mini-block-container {\n            padding: 30px 50px;\n            width: 500px;\n        }\n\n        .mini-block {\n            background-color: #ffffff;\n            width: 498px;\n            border: 1px solid #cccccc;\n            border-radius: 5px;\n            padding: 60px 75px;\n        }\n\n        .block-rounded {\n            width: 260px;\n        }\n\n        .info-img {\n            width: 258px;\n            border-radius: 5px 5px 0 0;\n        }\n\n        .force-width-img {\n            width: 480px;\n            height: 1px !important;\n        }\n\n        .force-width-full {\n            width: 600px;\n            height: 1px !important;\n        }\n\n        .user-img img {\n            width: 82px;\n            border-radius: 5px;\n            border: 1px solid #cccccc;\n        }\n\n        .user-img {\n            width: 92px;\n            text-align: left;\n        }\n\n        .user-msg {\n            width: 236px;\n            font-size: 14px;\n            text-align: left;\n            font-style: italic;\n        }\n\n        .code-block {\n            padding: 10px 0;\n            border: 1px solid #cccccc;\n            color: #4d4d4d;\n            font-weight: bold;\n            font-size: 17px;\n            text-align: center;\n        }\n\n        .force-width-gmail {\n            min-width:600px;\n            height: 0px !important;\n            line-height: 1px !important;\n            font-size: 1px !important;\n        }\n\n        .button-width {\n            width: 228px;\n        }\n\n    </style>\n\n    <style type="text/css" media="screen">\n        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);\n    </style>\n\n    <style type="text/css" media="screen">\n        @media screen {\n            /* Thanks Outlook 2013! */\n            * {\n                font-family: ''Oxygen'', ''Helvetica Neue'', ''Arial'', ''sans-serif'' !important;\n            }\n        }\n    </style>\n\n    <style type="text/css" media="only screen and (max-width: 480px)">\n        /* Mobile styles */\n        @media only screen and (max-width: 480px) {\n\n            table[class*="container-for-gmail-android"] {\n                min-width: 290px !important;\n                width: 100% !important;\n            }\n\n            table[class="w320"] {\n                width: 320px !important;\n            }\n\n            img[class="force-width-gmail"] {\n                display: none !important;\n                width: 0 !important;\n                height: 0 !important;\n            }\n\n            a[class="button-width"],\n            a[class="button-mobile"] {\n                width: 248px !important;\n            }\n\n            td[class*="mobile-header-padding-left"] {\n                width: 160px !important;\n                padding-left: 0 !important;\n            }\n\n            td[class*="mobile-header-padding-right"] {\n                width: 160px !important;\n                padding-right: 0 !important;\n            }\n\n            td[class="header-lg"] {\n                font-size: 24px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="header-md"] {\n                font-size: 18px !important;\n                padding-bottom: 5px !important;\n            }\n\n            td[class="content-padding"] {\n                padding: 5px 0 30px !important;\n            }\n\n            td[class="button"] {\n                padding: 15px 0 5px !important;\n            }\n\n            td[class*="free-text"] {\n                padding: 10px 18px 30px !important;\n            }\n\n            img[class="force-width-img"],\n            img[class="force-width-full"] {\n                display: none !important;\n            }\n\n            td[class="info-block"] {\n                display: block !important;\n                width: 280px !important;\n                padding-bottom: 40px !important;\n            }\n\n            td[class="info-img"],\n            img[class="info-img"] {\n                width: 278px !important;\n            }\n\n            td[class="mini-block-container"] {\n                padding: 8px 20px !important;\n                width: 280px !important;\n            }\n\n            td[class="mini-block"] {\n                padding: 20px !important;\n            }\n\n            td[class="user-img"] {\n                display: block !important;\n                text-align: center !important;\n                width: 100% !important;\n                padding-bottom: 10px;\n            }\n\n            td[class="user-msg"] {\n                display: block !important;\n                padding-bottom: 20px !important;\n            }\n        }\n    </style>\n</head>\n\n<body bgcolor="#f7f7f7">\n<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">\n    <tr>\n        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">\n                    <tr>\n                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">\n                            <center>\n                                <table cellpadding="0" cellspacing="0" width="600" class="w320">\n                                    <tr>\n                                        <td style="vertical-align: middle;">\n                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>\n                                        </td>\n                                    </tr>\n                                </table>\n                            </center>\n                            <!--[if gte mso 9]>\n                            </v:textbox>\n                            </v:rect>\n                            <![endif]-->\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td class="header-lg">\n                            Ticket inviato\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="free-text">\n                            l''utente {{name}} ha creato un nuovo titolo dal titolo <i>{{title}}</i>\n                        </td>\n                    </tr>\n                    <tr>\n                        <td class="mini-block-container">\n                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">\n                                <tr>\n                                    <td class="mini-block">\n                                        <table cellpadding="0" cellspacing="0" width="100%">\n                                            <tr>\n                                                <td style="padding-bottom: 30px;">\n                                                    È possibile accedere al ticket con il suo numero di ticket.\n                                                </td>\n                                            </tr>\n                                            <tr>\n                                                <td class="code-block">\n                                                    {{ticketNumber}}\n                                                </td>\n                                            </tr>\n                                        </table>\n                                    </td>\n                                </tr>\n                            </table>\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n    <tr>\n        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">\n            <center>\n                <table cellspacing="0" cellpadding="0" width="600" class="w320">\n                    <tr>\n                        <td style="padding: 25px 0 25px">\n                            <strong>OpenSupports</strong><br />\n                            Open source ticket system<br />\n                            www.opensupports.com<br /><br />\n                        </td>\n                    </tr>\n                </table>\n            </center>\n        </td>\n    </tr>\n</table>\n</body>\n</html>');
+
+ALTER TABLE `mailtemplate`
+  ADD PRIMARY KEY (`id`);
+
+ALTER TABLE `mailtemplate`
+  MODIFY `id` int(11) unsigned NOT NULL AUTO_INCREMENT,AUTO_INCREMENT=111;
diff --git a/server/_apidoc.js b/server/_apidoc.js
new file mode 100644
index 00000000..15f7c46b
--- /dev/null
+++ b/server/_apidoc.js
@@ -0,0 +1,82 @@
+
+/**
+ * @api {post} /staff/get Get staff
+ * @apiVersion 4.0.0
+ *
+ * @apiName Get staff
+ *
+ * @apiGroup Staff
+ *
+ * @apiDescription This path retrieves information about a staff member.
+ *
+ * @apiPermission staff1
+ *
+ * @apiParam {Number} staffId The id of the staff member to be searched.
+ *
+ * @apiUse NO_PERMISSION
+ *
+ * @apiSuccess {Object} data Information about a staff member
+ * @apiSuccess {String} data.name Staff id
+ * @apiSuccess {String} data.email Staff id
+ * @apiSuccess {String} data.profilePic Staff id
+ * @apiSuccess {Number} data.level Staff id
+ * @apiSuccess {Boolean} data.staff Staff id
+ * @apiSuccess {[Department](#api-Data_Structures-ObjectDepartment)[]} data.departments Array of departments that has assigned.
+ * @apiSuccess {[Ticket](#api-Data_Structures-ObjectTicket)[]} data.tickets Array of tickets that has assigned.
+ *
+ */
+
+/**
+ * @api {get} /system/download Download file
+ * @apiVersion 4.0.0
+ *
+ * @apiName Download file
+ *
+ * @apiGroup System
+ *
+ * @apiDescription This path downloads a file.
+ *
+ * @apiPermission any
+ *
+ * @apiParam {String} file The filename to be downloaded.
+ *
+ *
+ * @apiSuccess {Object} file File content
+ *
+ */
+
+/**
+ * @api {post} /system/init-settings Init settings
+ * @apiVersion 4.0.0
+ *
+ * @apiName Init settings
+ *
+ * @apiGroup System
+ *
+ * @apiDescription This path sets the initial settings. It can only be used once during installation.
+ *
+ * @apiPermission any
+ *
+ * @apiParam {String} language Indicates the default language of the system.
+ * @apiParam {String} user-system-enabled Indicates if the user system should be enabled.
+ * @apiParam {String} registration Indicates if the registration should be enabled.
+ *
+ * @apiUse INVALID_LANGUAGE
+ * @apiUse INIT_SETTINGS_DONE
+ *
+ * @apiSuccess {Object} data Empty object
+ *
+ */
+
+/**
+ * @api {OBJECT} Staff Staff
+ * @apiVersion 4.0.0
+ * @apiGroup Data Structures
+ * @apiParam {String} name Name of the staff member.
+ * @apiParam {String} email Email of the staff member.
+ * @apiParam {String} profilePic profilePic url of the staff member.
+ * @apiParam {Number} level Level of the staff member.
+ * @apiParam {Object[]} departments The departments the staff member has assigned.
+ * @apiParam {[Ticket](#api-Data_Structures-ObjectTicket)[]} tickets The tickets the staff member has assigned.
+ * @apiParam {Number} lastLogin The last login of the staff member.
+ */
\ No newline at end of file
diff --git a/server/apidoc.json b/server/apidoc.json
index 589e0216..3fece29a 100644
--- a/server/apidoc.json
+++ b/server/apidoc.json
@@ -1,6 +1,6 @@
 {
   "name": "OpenSupports API Documentation",
-  "version": "4.0.0",
+  "version": "4.1.0",
   "title": "OpenSupports API Documentation",
   "description": "Backend API documentation for developers.",
   "header": {
diff --git a/server/controllers/article/add-topic.php b/server/controllers/article/add-topic.php
index 5b30bf77..9cfd29a8 100755
--- a/server/controllers/article/add-topic.php
+++ b/server/controllers/article/add-topic.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /article/add-topic Add topic
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Add topic
  *
diff --git a/server/controllers/article/add.php b/server/controllers/article/add.php
index 2f1b250a..c37b824f 100755
--- a/server/controllers/article/add.php
+++ b/server/controllers/article/add.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /article/add Add article
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Add article
  *
diff --git a/server/controllers/article/delete-topic.php b/server/controllers/article/delete-topic.php
index 18bd628d..1296873c 100755
--- a/server/controllers/article/delete-topic.php
+++ b/server/controllers/article/delete-topic.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /article/delete-topic Delete topic
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Delete topic
  *
diff --git a/server/controllers/article/delete.php b/server/controllers/article/delete.php
index 948a37b0..fda5d33d 100755
--- a/server/controllers/article/delete.php
+++ b/server/controllers/article/delete.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /article/delete Delete article
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Delete article
  *
diff --git a/server/controllers/article/edit-topic.php b/server/controllers/article/edit-topic.php
index 88468014..0087e51b 100755
--- a/server/controllers/article/edit-topic.php
+++ b/server/controllers/article/edit-topic.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /article/edit-topic Edit topic
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Edit topic
  *
diff --git a/server/controllers/article/edit.php b/server/controllers/article/edit.php
index d5d76109..e5c1a50e 100755
--- a/server/controllers/article/edit.php
+++ b/server/controllers/article/edit.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /article/edit Edit article
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Edit a article
  *
diff --git a/server/controllers/article/get-all.php b/server/controllers/article/get-all.php
index 59e5fd42..847400b4 100755
--- a/server/controllers/article/get-all.php
+++ b/server/controllers/article/get-all.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /article/get-all Get all articles
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Get all articles
  *
diff --git a/server/controllers/staff/add.php b/server/controllers/staff/add.php
index eed23198..3d06a620 100755
--- a/server/controllers/staff/add.php
+++ b/server/controllers/staff/add.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /staff/add Add staff
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Add staff
  *
diff --git a/server/controllers/staff/assign-ticket.php b/server/controllers/staff/assign-ticket.php
index ffab05c5..a72b6218 100755
--- a/server/controllers/staff/assign-ticket.php
+++ b/server/controllers/staff/assign-ticket.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /staff/assign-ticket Assign ticket
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Assign ticket
  *
diff --git a/server/controllers/staff/delete.php b/server/controllers/staff/delete.php
index 3fcadee9..6a5c7db2 100755
--- a/server/controllers/staff/delete.php
+++ b/server/controllers/staff/delete.php
@@ -4,7 +4,7 @@ use RedBeanPHP\Facade as RedBean;
 
 /**
  * @api {post} /staff/delete Delete staff
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Delete staff
  *
diff --git a/server/controllers/staff/edit.php b/server/controllers/staff/edit.php
index 6b7e0262..60845eeb 100755
--- a/server/controllers/staff/edit.php
+++ b/server/controllers/staff/edit.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /staff/edit Edit staff
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Edit staff
  *
@@ -75,7 +75,7 @@ class EditStaffController extends Controller {
             $this->staffInstance->password = Hashing::hashPassword(Controller::request('password'));
         }
         
-        if(Controller::request('level') && Controller::isStaffLogged(3) && Controller::request('staffId') !== Controller::getLoggedUser()->id) {
+        if(Controller::request('level') && Controller::isStaffLogged(3) && !$this->isModifyingCurrentStaff()) {
             $this->staffInstance->level = Controller::request('level');
         }
         
@@ -87,8 +87,8 @@ class EditStaffController extends Controller {
             $this->staffInstance->profilePic = ($fileUploader instanceof FileUploader) ? $fileUploader->getFileName() : null;
         }
         
-        if(Controller::request('sendEmailOnNewTicket') !== null && !Controller::request('staffId') ) {
-            $this->staffInstance->sendEmailOnNewTicket = Controller::request('sendEmailOnNewTicket');
+        if(Controller::request('sendEmailOnNewTicket') !== null && $this->isModifyingCurrentStaff()) {
+            $this->staffInstance->sendEmailOnNewTicket = Controller::request('sendEmailOnNewTicket') * 1;
         }
 
         $this->staffInstance->store();
@@ -141,4 +141,8 @@ class EditStaffController extends Controller {
             }
         }
     }
+
+    private function isModifyingCurrentStaff() {
+        return !Controller::request('staffId') || Controller::request('staffId') === Controller::getLoggedUser()->id;
+    }
 }
\ No newline at end of file
diff --git a/server/controllers/staff/get-all-tickets.php b/server/controllers/staff/get-all-tickets.php
index c4b8f170..abe1ff88 100755
--- a/server/controllers/staff/get-all-tickets.php
+++ b/server/controllers/staff/get-all-tickets.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /staff/get-all-tickets Get all tickets
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Get all tickets
  *
diff --git a/server/controllers/staff/get-all.php b/server/controllers/staff/get-all.php
index f0b021e4..aadc83af 100755
--- a/server/controllers/staff/get-all.php
+++ b/server/controllers/staff/get-all.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /staff/get-all  Get all staffs
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Get all staffs
  *
diff --git a/server/controllers/staff/get-new-tickets.php b/server/controllers/staff/get-new-tickets.php
index c469a0ff..b0e2e6e2 100755
--- a/server/controllers/staff/get-new-tickets.php
+++ b/server/controllers/staff/get-new-tickets.php
@@ -4,7 +4,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /staff/get-new-tickets Get new tickets
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Get new tickets
  *
diff --git a/server/controllers/staff/get-tickets.php b/server/controllers/staff/get-tickets.php
index fdb2335c..0d69af59 100755
--- a/server/controllers/staff/get-tickets.php
+++ b/server/controllers/staff/get-tickets.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /staff/get-tickets Get tickets
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Get tickets
  *
diff --git a/server/controllers/staff/get.php b/server/controllers/staff/get.php
index 90de8990..64423de7 100755
--- a/server/controllers/staff/get.php
+++ b/server/controllers/staff/get.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /staff/get Get staff
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Get staff
  *
@@ -19,13 +19,14 @@ DataValidator::with('CustomValidations', true);
  * @apiUse NO_PERMISSION
  *
  * @apiSuccess {Object} data Information about a staff member
- * @apiSuccess {String} data.name Staff id
- * @apiSuccess {String} data.email Staff id
- * @apiSuccess {String} data.profilePic Staff id
- * @apiSuccess {Number} data.level Staff id
- * @apiSuccess {Boolean} data.staff Staff id
+ * @apiSuccess {String} data.name Name of the staff member
+ * @apiSuccess {String} data.email Elmail of the staff member
+ * @apiSuccess {String} data.profilePic Profile pic filename of staff member
+ * @apiSuccess {Number} data.level Level of staff member
+ * @apiSuccess {Boolean} data.staff Indicates that it is a staff (always true)
  * @apiSuccess {[Department](#api-Data_Structures-ObjectDepartment)[]} data.departments Array of departments that has assigned.
  * @apiSuccess {[Ticket](#api-Data_Structures-ObjectTicket)[]} data.tickets Array of tickets that has assigned.
+ * @apiSuccess {Boolean} data.sendEmailOnNewTicket Indicates if this member receives a mail when a ticket is created.
  *
  */
 
@@ -67,7 +68,8 @@ class GetStaffController extends Controller {
             'level' => $user->level,
             'staff' => true,
             'departments' => $parsedDepartmentList,
-            'tickets' => $user->sharedTicketList->toArray()
+            'tickets' => $user->sharedTicketList->toArray(),
+            'sendEmailOnNewTicket' => $user->sendEmailOnNewTicket
         ]);
     }
 }
\ No newline at end of file
diff --git a/server/controllers/staff/last-events.php b/server/controllers/staff/last-events.php
index 27bcc172..f13bd1df 100755
--- a/server/controllers/staff/last-events.php
+++ b/server/controllers/staff/last-events.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /staff/last-events Get last events
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Get last events
  *
diff --git a/server/controllers/staff/search-tickets.php b/server/controllers/staff/search-tickets.php
index 7f2f08a9..f90106d9 100755
--- a/server/controllers/staff/search-tickets.php
+++ b/server/controllers/staff/search-tickets.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /staff/search-tickets Search tickets
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Search tickets
  *
diff --git a/server/controllers/staff/un-assign-ticket.php b/server/controllers/staff/un-assign-ticket.php
index 09cb8112..48fe6dc6 100755
--- a/server/controllers/staff/un-assign-ticket.php
+++ b/server/controllers/staff/un-assign-ticket.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /staff/un-assign-ticket Un-assign ticket
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Un-assign ticket
  *
diff --git a/server/controllers/system/add-api-key.php b/server/controllers/system/add-api-key.php
index 40bdc307..d86d9e46 100755
--- a/server/controllers/system/add-api-key.php
+++ b/server/controllers/system/add-api-key.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /system/add-api-key Add APIKey
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Add APIKey
  *
diff --git a/server/controllers/system/add-department.php b/server/controllers/system/add-department.php
index b042d4c5..2307b2fc 100755
--- a/server/controllers/system/add-department.php
+++ b/server/controllers/system/add-department.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /system/add-department Add department
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Add department
  *
diff --git a/server/controllers/system/backup-database.php b/server/controllers/system/backup-database.php
index 3fe9d2fd..e757b27b 100755
--- a/server/controllers/system/backup-database.php
+++ b/server/controllers/system/backup-database.php
@@ -3,7 +3,7 @@ use Ifsnop\Mysqldump as IMysqldump;
 
 /**
  * @api {post} /system/backup-database Backup database
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Backup database
  *
diff --git a/server/controllers/system/check-requirements.php b/server/controllers/system/check-requirements.php
index c9b9ada1..5eb35cb2 100755
--- a/server/controllers/system/check-requirements.php
+++ b/server/controllers/system/check-requirements.php
@@ -2,7 +2,7 @@
 
 /**
  * @api {post} /system/check-requirements Checks requirements
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Check requirements
  *
diff --git a/server/controllers/system/csv-import.php b/server/controllers/system/csv-import.php
index 63c205ae..6943f717 100755
--- a/server/controllers/system/csv-import.php
+++ b/server/controllers/system/csv-import.php
@@ -2,7 +2,7 @@
 
 /**
  * @api {post} /system/csv-import CSV import
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName CSV import
  *
diff --git a/server/controllers/system/delete-all-users.php b/server/controllers/system/delete-all-users.php
index 1f603fc4..4f378a6b 100755
--- a/server/controllers/system/delete-all-users.php
+++ b/server/controllers/system/delete-all-users.php
@@ -3,7 +3,7 @@ use RedBeanPHP\Facade as RedBean;
 
 /**
  * @api {post} /system/delete-all-users Delete all users
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Delete all users
  *
diff --git a/server/controllers/system/delete-api-key.php b/server/controllers/system/delete-api-key.php
index 382b00c6..c26feec5 100755
--- a/server/controllers/system/delete-api-key.php
+++ b/server/controllers/system/delete-api-key.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /system/delete-api-key Delete APIKey
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Delete APIKey
  *
diff --git a/server/controllers/system/delete-department.php b/server/controllers/system/delete-department.php
index 772fedde..00665746 100755
--- a/server/controllers/system/delete-department.php
+++ b/server/controllers/system/delete-department.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /system/delete-department Delete department
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Delete department
  *
diff --git a/server/controllers/system/disable-registration.php b/server/controllers/system/disable-registration.php
index f4c9d459..f6cc45bd 100755
--- a/server/controllers/system/disable-registration.php
+++ b/server/controllers/system/disable-registration.php
@@ -2,7 +2,7 @@
 
 /**
  * @api {post} /system/disable-registration Disable registration
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Disable registration
  *
diff --git a/server/controllers/system/disable-user-system.php b/server/controllers/system/disable-user-system.php
index 6256a1f8..b1245c94 100755
--- a/server/controllers/system/disable-user-system.php
+++ b/server/controllers/system/disable-user-system.php
@@ -2,7 +2,7 @@
 
 /**
  * @api {post} /system/disable-user-system Disable user system
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Disable user system
  *
diff --git a/server/controllers/system/download.php b/server/controllers/system/download.php
index 17707ace..9090f0ce 100755
--- a/server/controllers/system/download.php
+++ b/server/controllers/system/download.php
@@ -4,7 +4,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {get} /system/download Download file
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Download file
  *
@@ -16,6 +16,7 @@ use Respect\Validation\Validator as DataValidator;
  *
  * @apiParam {String} file The filename to be downloaded.
  *
+ * @apiError 403 You have no permission to access the file.
  *
  * @apiSuccess {Object} file File content
  *
@@ -39,31 +40,31 @@ class DownloadController extends Controller {
 
     public function handler() {
         $fileName = Controller::request('file');
-        $staffUser = Staff::getDataStore($fileName, 'profilePic');
+        $isStaffProfilePic = !Staff::getDataStore($fileName, 'profilePic')->isNull();
 
-        if($staffUser->isNull()) {
+        if(!$isStaffProfilePic) {
             $session = Session::getInstance();
             $loggedUser = Controller::getLoggedUser();
 
             if(!$session->sessionExists()) {
-                print '';
+                Response::respond403();
                 return;
             }
 
             $ticket = Ticket::getTicket($fileName, 'file');
 
-            if($ticket->isNull() || ($this->isNotAuthor($ticket, $loggedUser) && $this->isNotOwner($ticket, $loggedUser))) {
+            if($ticket->isNull() || ($this->isNotAuthor($ticket, $loggedUser) && $this->isNotDepartmentOwner($ticket, $loggedUser))) {
                 $ticketEvent = Ticketevent::getDataStore($fileName, 'file');
 
                 if($ticketEvent->isNull()) {
-                    print '';
+                    Response::respond403();
                     return;
                 }
 
                 $ticket = $ticketEvent->ticket;
 
-                if($this->isNotAuthor($ticket, $loggedUser) && $this->isNotOwner($ticket, $loggedUser)) {
-                    print '';
+                if($this->isNotAuthor($ticket, $loggedUser) && $this->isNotDepartmentOwner($ticket, $loggedUser)) {
+                    Response::respond403();
                     return;
                 }
             }
@@ -80,17 +81,17 @@ class DownloadController extends Controller {
         if($session->getTicketNumber()) {
             return $session->getTicketNumber() !== $ticket->ticketNumber;
         } else {
-            return Controller::getLoggedUser()->level >= 1 || $ticket->author->id !== $loggedUser->id;
+            return $loggedUser->level >= 1 || $ticket->author->id !== $loggedUser->id;
         }
     }
 
-    private function isNotOwner($ticket, $loggedUser) {
+    private function isNotDepartmentOwner($ticket, $loggedUser) {
         $session = Session::getInstance();
 
         if($session->getTicketNumber()) {
             return $session->getTicketNumber() !== $ticket->ticketNumber;
         } else {
-            return !(Controller::getLoggedUser()->level >= 1) || !$ticket->owner || $ticket->owner->id !== $loggedUser->id;
+            return !($loggedUser->level >= 1) || !$loggedUser->sharedDepartmentList->includesId($ticket->department->id);
         }
     }
 }
\ No newline at end of file
diff --git a/server/controllers/system/edit-department.php b/server/controllers/system/edit-department.php
index b6aaa1ef..29534f50 100755
--- a/server/controllers/system/edit-department.php
+++ b/server/controllers/system/edit-department.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /system/edit-department Edit department
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Edit department
  *
diff --git a/server/controllers/system/edit-mail-template.php b/server/controllers/system/edit-mail-template.php
index 5fc8d077..80f0140f 100755
--- a/server/controllers/system/edit-mail-template.php
+++ b/server/controllers/system/edit-mail-template.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /system/edit-mail-template Edit mail template
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Edit mail template
  *
diff --git a/server/controllers/system/edit-settings.php b/server/controllers/system/edit-settings.php
index 2593b1da..879a8f12 100755
--- a/server/controllers/system/edit-settings.php
+++ b/server/controllers/system/edit-settings.php
@@ -2,7 +2,7 @@
 
 /**
  * @api {post} /system/edit-settings Edit settings
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Edit settings
  *
diff --git a/server/controllers/system/enable-registration.php b/server/controllers/system/enable-registration.php
index ea2b601d..2d6135dd 100755
--- a/server/controllers/system/enable-registration.php
+++ b/server/controllers/system/enable-registration.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /system/enable-registration Enable registration
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Enable registration 
  *
diff --git a/server/controllers/system/enable-user-system.php b/server/controllers/system/enable-user-system.php
index c431fe39..d1d96c03 100755
--- a/server/controllers/system/enable-user-system.php
+++ b/server/controllers/system/enable-user-system.php
@@ -2,7 +2,7 @@
 
 /**
  * @api {post} /system/enable-user-system Enable user system
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Enable user system
  *
diff --git a/server/controllers/system/get-api-keys.php b/server/controllers/system/get-api-keys.php
index c61aa516..988e0e81 100755
--- a/server/controllers/system/get-api-keys.php
+++ b/server/controllers/system/get-api-keys.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /system/get-api-keys Get APIKeys
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Get APIKeys
  *
diff --git a/server/controllers/system/get-logs.php b/server/controllers/system/get-logs.php
index c842003d..7bbb2def 100755
--- a/server/controllers/system/get-logs.php
+++ b/server/controllers/system/get-logs.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /system/get-logs Get logs
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Get logs
  *
diff --git a/server/controllers/system/get-mail-templates.php b/server/controllers/system/get-mail-templates.php
index e4447319..fd556d68 100755
--- a/server/controllers/system/get-mail-templates.php
+++ b/server/controllers/system/get-mail-templates.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /system/get-mail-templates Get mail templates
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Get mail templates
  *
diff --git a/server/controllers/system/get-settings.php b/server/controllers/system/get-settings.php
index 9ade4956..947d87a1 100755
--- a/server/controllers/system/get-settings.php
+++ b/server/controllers/system/get-settings.php
@@ -2,7 +2,7 @@
 
 /**
  * @api {post} /system/get-settings Get settings
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Get settings
  *
diff --git a/server/controllers/system/get-stats.php b/server/controllers/system/get-stats.php
index 6bc63d80..3dfb1f2f 100755
--- a/server/controllers/system/get-stats.php
+++ b/server/controllers/system/get-stats.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /system/get-stats Get stats
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Get stats
  *
diff --git a/server/controllers/system/init-admin.php b/server/controllers/system/init-admin.php
index 1648fa0f..773b7995 100755
--- a/server/controllers/system/init-admin.php
+++ b/server/controllers/system/init-admin.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /system/init-admin Init admin
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Init admin
  *
diff --git a/server/controllers/system/init-database.php b/server/controllers/system/init-database.php
index 8220ede4..dd21c026 100755
--- a/server/controllers/system/init-database.php
+++ b/server/controllers/system/init-database.php
@@ -4,7 +4,7 @@ use RedBeanPHP\Facade as RedBean;
 
 /**
  * @api {post} /system/init-database Init database
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Init database
  *
diff --git a/server/controllers/system/init-settings.php b/server/controllers/system/init-settings.php
index 6a68ed9d..8ec4e583 100755
--- a/server/controllers/system/init-settings.php
+++ b/server/controllers/system/init-settings.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /system/init-settings Init settings
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Init settings
  *
@@ -17,6 +17,14 @@ DataValidator::with('CustomValidations', true);
  * @apiParam {String} language Indicates the default language of the system.
  * @apiParam {String} user-system-enabled Indicates if the user system should be enabled.
  * @apiParam {String} registration Indicates if the registration should be enabled.
+ * @apiParam {String} no-reply-email Email from where automated emails will be sent.
+ * @apiParam {String} smtp-host SMTP Server address.
+ * @apiParam {String} smtp-port SMTP Server port.
+ * @apiParam {String} smtp-user SMTP Authentication User.
+ * @apiParam {String} smtp-pass SMTP Authentication Password.
+ * @apiParam {String} allow-attachments Indicates if files can be attached to tickets and comments.
+ * @apiParam {String} title Title of the support center
+ * @apiParam {String} url Url of the frontend client.
  *
  * @apiUse INVALID_LANGUAGE
  * @apiUse INIT_SETTINGS_DONE
@@ -115,12 +123,14 @@ class InitSettingsController extends Controller {
         }
     }
     private function storeLanguages() {
+        $defaultLanguage = Controller::request('language');
+        
         foreach(Language::LANGUAGES as $languageCode) {
             $language = new Language();
             $language->setProperties([
                 'code' => $languageCode,
                 'allowed' => 1,
-                'supported' => ($languageCode === 'en')
+                'supported' => ($languageCode === $defaultLanguage)
             ]);
 
             $language->store();
diff --git a/server/controllers/system/installation-done.php b/server/controllers/system/installation-done.php
index fd75c22f..74ebaaff 100755
--- a/server/controllers/system/installation-done.php
+++ b/server/controllers/system/installation-done.php
@@ -3,7 +3,7 @@ use RedBeanPHP\Facade as RedBean;
 
 /**
  * @api {post} /system/installation-done Installation done
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Installation done
  *
diff --git a/server/controllers/system/recover-mail-template.php b/server/controllers/system/recover-mail-template.php
index 9912c5d5..399f55f6 100755
--- a/server/controllers/system/recover-mail-template.php
+++ b/server/controllers/system/recover-mail-template.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /system/recover-mail-template Recover mail template
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Recover mail template
  *
diff --git a/server/controllers/system/test-smtp.php b/server/controllers/system/test-smtp.php
index 1bbdf663..6e4c4131 100644
--- a/server/controllers/system/test-smtp.php
+++ b/server/controllers/system/test-smtp.php
@@ -41,7 +41,7 @@ class TestSMTPController extends Controller {
             Controller::request('smtp-host'),
             Controller::request('smtp-port'),
             Controller::request('smtp-user'),
-            Controller::request('smtp-pass'),
+            Controller::request('smtp-password'),
             Controller::request('no-reply-email')
         );
         
diff --git a/server/controllers/ticket/add-custom-response.php b/server/controllers/ticket/add-custom-response.php
index 919cd104..806798fc 100755
--- a/server/controllers/ticket/add-custom-response.php
+++ b/server/controllers/ticket/add-custom-response.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /ticket/add-custom-response Add custom responses
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Add a custom response
  *
diff --git a/server/controllers/ticket/change-department.php b/server/controllers/ticket/change-department.php
index 89fb1158..22679a0d 100755
--- a/server/controllers/ticket/change-department.php
+++ b/server/controllers/ticket/change-department.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /ticket/change-department Change department
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Change department
  *
diff --git a/server/controllers/ticket/change-priority.php b/server/controllers/ticket/change-priority.php
index 65ed9117..cbd2dbc9 100755
--- a/server/controllers/ticket/change-priority.php
+++ b/server/controllers/ticket/change-priority.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /ticket/change-priority Change priority
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Change priority
  *
diff --git a/server/controllers/ticket/check.php b/server/controllers/ticket/check.php
index 293ed2a8..853c90ff 100755
--- a/server/controllers/ticket/check.php
+++ b/server/controllers/ticket/check.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /ticket/check Check ticket
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Check ticket
  *
diff --git a/server/controllers/ticket/close.php b/server/controllers/ticket/close.php
index e3b86dc4..840654e1 100755
--- a/server/controllers/ticket/close.php
+++ b/server/controllers/ticket/close.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /ticket/close Close ticket
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Close
  *
diff --git a/server/controllers/ticket/comment.php b/server/controllers/ticket/comment.php
index 96e9d3db..6f26b214 100755
--- a/server/controllers/ticket/comment.php
+++ b/server/controllers/ticket/comment.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /ticket/comment Comment ticket
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  * 
  * @apiName Comment ticket
  *
@@ -76,10 +76,12 @@ class CommentController extends Controller {
         $session = Session::getInstance();
         $this->requestData();
 
-        if ((!Controller::isUserSystemEnabled() && !Controller::isStaffLogged()) || $session->isLoggedWithId(($this->ticket->author) ? $this->ticket->author->id : 0) || (Controller::isStaffLogged() && $session->isLoggedWithId(($this->ticket->owner) ? $this->ticket->owner->id : 0))) {
+        if ((!Controller::isUserSystemEnabled() && !Controller::isStaffLogged()) ||
+            (!Controller::isStaffLogged() && $session->isLoggedWithId(($this->ticket->author) ? $this->ticket->author->id : 0)) ||
+            (Controller::isStaffLogged() && $session->isLoggedWithId(($this->ticket->owner) ? $this->ticket->owner->id : 0))) {
             $this->storeComment();
 
-            if(Controller::isStaffLogged()) {
+            if(Controller::isStaffLogged() || $this->ticket->owner) {
                 $this->sendMail();
             }
 
@@ -122,9 +124,17 @@ class CommentController extends Controller {
     private function sendMail() {
         $mailSender = MailSender::getInstance();
 
+        $email = ($this->ticket->author) ? $this->ticket->author->email : $this->ticket->authorEmail;
+        $name = ($this->ticket->author) ? $this->ticket->author->name : $this->ticket->authorName;
+
+        if(!Controller::isStaffLogged() && $this->ticket->owner) {
+            $email = $this->ticket->owner->email;
+            $name = $this->ticket->owner->name;
+        }
+
         $mailSender->setTemplate(MailTemplate::TICKET_RESPONDED, [
-            'to' => ($this->ticket->author) ? $this->ticket->author->email : $this->ticket->authorEmail,
-            'name' => ($this->ticket->author) ? $this->ticket->author->name : $this->ticket->authorName,
+            'to' => $email,
+            'name' => $name,
             'ticketNumber' => $this->ticket->ticketNumber,
             'title' => $this->ticket->title,
             'url' => Setting::getSetting('url')->getValue()
diff --git a/server/controllers/ticket/create.php b/server/controllers/ticket/create.php
index fab7335f..891116a0 100755
--- a/server/controllers/ticket/create.php
+++ b/server/controllers/ticket/create.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /ticket/create Create ticket
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Create ticket
  *
diff --git a/server/controllers/ticket/delete-custom-response.php b/server/controllers/ticket/delete-custom-response.php
index e7de30b0..c816f153 100755
--- a/server/controllers/ticket/delete-custom-response.php
+++ b/server/controllers/ticket/delete-custom-response.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /ticket/delete-custom-response Delete custom response
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Delete custom response
  *
diff --git a/server/controllers/ticket/edit-custom-response.php b/server/controllers/ticket/edit-custom-response.php
index e242ddad..78750312 100755
--- a/server/controllers/ticket/edit-custom-response.php
+++ b/server/controllers/ticket/edit-custom-response.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /ticket/edit-custom-response Edit custom response
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Edit custom response
  *
diff --git a/server/controllers/ticket/get-custom-responses.php b/server/controllers/ticket/get-custom-responses.php
index 081866c5..6a5c219e 100755
--- a/server/controllers/ticket/get-custom-responses.php
+++ b/server/controllers/ticket/get-custom-responses.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /ticket/get-custom-responses Get custom responses
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Get custom responses
  *
diff --git a/server/controllers/ticket/get.php b/server/controllers/ticket/get.php
index 8b62bad1..c92a141d 100755
--- a/server/controllers/ticket/get.php
+++ b/server/controllers/ticket/get.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 DataValidator::with('CustomValidations', true);
 /**
  * @api {post} /ticket/get Get ticket
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Get ticket
  *
diff --git a/server/controllers/ticket/re-open.php b/server/controllers/ticket/re-open.php
index 8887c912..47fffa04 100755
--- a/server/controllers/ticket/re-open.php
+++ b/server/controllers/ticket/re-open.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /ticket/re-open Reopen ticket
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Reopen ticket
  *
diff --git a/server/controllers/ticket/seen.php b/server/controllers/ticket/seen.php
index 48858fa1..c5693141 100755
--- a/server/controllers/ticket/seen.php
+++ b/server/controllers/ticket/seen.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /ticket/seen See ticket
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName See ticket
  *
diff --git a/server/controllers/user/ban.php b/server/controllers/user/ban.php
index 45bb0980..b80ff0d6 100755
--- a/server/controllers/user/ban.php
+++ b/server/controllers/user/ban.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /user/ban Ban email
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Ban email
  *
diff --git a/server/controllers/user/check-session.php b/server/controllers/user/check-session.php
index ba2b92be..fd119da2 100755
--- a/server/controllers/user/check-session.php
+++ b/server/controllers/user/check-session.php
@@ -2,7 +2,7 @@
 
 /**
  * @api {post} /user/check-session Check session
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Check session
  *
diff --git a/server/controllers/user/delete.php b/server/controllers/user/delete.php
index 91fc85da..8787d1bb 100755
--- a/server/controllers/user/delete.php
+++ b/server/controllers/user/delete.php
@@ -4,7 +4,7 @@ use RedBeanPHP\Facade as RedBean;
 
 /**
  * @api {post} /user/delete Delete user
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Delete user
  *
diff --git a/server/controllers/user/edit-email.php b/server/controllers/user/edit-email.php
index da0c4cfc..3aba96a7 100755
--- a/server/controllers/user/edit-email.php
+++ b/server/controllers/user/edit-email.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /user/edit-email Edit email
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Edit email
  *
diff --git a/server/controllers/user/edit-password.php b/server/controllers/user/edit-password.php
index 99f3013e..3a173d00 100755
--- a/server/controllers/user/edit-password.php
+++ b/server/controllers/user/edit-password.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /user/edit-password Edit password
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Edit password
  *
diff --git a/server/controllers/user/get-user.php b/server/controllers/user/get-user.php
index 98b20565..101be6c0 100755
--- a/server/controllers/user/get-user.php
+++ b/server/controllers/user/get-user.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /user/get-user Get user information
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Get user information
  *
diff --git a/server/controllers/user/get-users.php b/server/controllers/user/get-users.php
index 080b39a1..cafaca92 100755
--- a/server/controllers/user/get-users.php
+++ b/server/controllers/user/get-users.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /user/get-users Get users list
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Get users list
  *
diff --git a/server/controllers/user/get.php b/server/controllers/user/get.php
index c313a0c0..a36dfeb1 100755
--- a/server/controllers/user/get.php
+++ b/server/controllers/user/get.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /user/get Get my information
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Get my Information
  *
diff --git a/server/controllers/user/list-ban.php b/server/controllers/user/list-ban.php
index be1b6dd5..97799b27 100755
--- a/server/controllers/user/list-ban.php
+++ b/server/controllers/user/list-ban.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /user/list-ban Get ban list
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Get ban list
  *
diff --git a/server/controllers/user/login.php b/server/controllers/user/login.php
index 180259d9..899cb5fd 100755
--- a/server/controllers/user/login.php
+++ b/server/controllers/user/login.php
@@ -2,7 +2,7 @@
 
 /**
  * @api {post} /user/login Login
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Login
  *
diff --git a/server/controllers/user/logout.php b/server/controllers/user/logout.php
index a13f1817..d02f448d 100755
--- a/server/controllers/user/logout.php
+++ b/server/controllers/user/logout.php
@@ -1,7 +1,7 @@
 <?php
 /**
  * @api {post} /user/logout Log out
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Log out 
  *
diff --git a/server/controllers/user/recover-password.php b/server/controllers/user/recover-password.php
index 501ff816..c57ef82d 100755
--- a/server/controllers/user/recover-password.php
+++ b/server/controllers/user/recover-password.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /user/recover-password Recover password
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Recover password
  *
diff --git a/server/controllers/user/send-recover-password.php b/server/controllers/user/send-recover-password.php
index 28a427e2..9295bad2 100755
--- a/server/controllers/user/send-recover-password.php
+++ b/server/controllers/user/send-recover-password.php
@@ -4,7 +4,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /user/send-recover-password Send password recovery
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Send password recovery
  *
diff --git a/server/controllers/user/signup.php b/server/controllers/user/signup.php
index 1fcaf2a0..0de091b6 100755
--- a/server/controllers/user/signup.php
+++ b/server/controllers/user/signup.php
@@ -5,7 +5,7 @@ DataValidator::with('CustomValidations', true);
 
 /**
  * @api {post} /user/signup Sign up
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Sign up
  *
diff --git a/server/controllers/user/un-ban.php b/server/controllers/user/un-ban.php
index eea42398..4ffea848 100755
--- a/server/controllers/user/un-ban.php
+++ b/server/controllers/user/un-ban.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /user/un-ban Un ban
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Un ban
  *
diff --git a/server/controllers/user/verify.php b/server/controllers/user/verify.php
index b74406b5..fbb9d84d 100755
--- a/server/controllers/user/verify.php
+++ b/server/controllers/user/verify.php
@@ -3,7 +3,7 @@ use Respect\Validation\Validator as DataValidator;
 
 /**
  * @api {post} /user/verify Verify email
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  *
  * @apiName Verify email
  *
diff --git a/server/data/InitialMails.php b/server/data/InitialMails.php
index cc64e735..0c1d3d83 100755
--- a/server/data/InitialMails.php
+++ b/server/data/InitialMails.php
@@ -43,6 +43,10 @@ class InitialMails {
                 'cn' => [
                     'subject' => '注册 {{to}} - OpenSupports',
                     'body' => file_get_contents('data/mail-templates/user-signup-cn.html')
+                ],
+                'it' => [
+                    'subject' => 'Sei iscritto {{to}} - OpenSupports',
+                    'body' => file_get_contents('data/mail-templates/user-signup-it.html')
                 ]
             ],
             'USER_PASSWORD' => [
@@ -85,6 +89,10 @@ class InitialMails {
                 'cn' => [
                     'subject' => '密码已编辑 - OpenSupports',
                     'body' => file_get_contents('data/mail-templates/user-edit-password-cn.html')
+                ],
+                'it' => [
+                    'subject' => 'Password modificata - OpenSupports',
+                    'body' => file_get_contents('data/mail-templates/user-edit-password-it.html')
                 ]
             ],
             'USER_EMAIL' => [
@@ -127,6 +135,10 @@ class InitialMails {
                 'cn' => [
                     'subject' => '电子邮件已修改 - OpenSupports',
                     'body' => file_get_contents('data/mail-templates/user-edit-email-cn.html')
+                ],
+                'it' => [
+                    'subject' => 'E-mail modificata - OpenSupports',
+                    'body' => file_get_contents('data/mail-templates/user-edit-email-it.html')
                 ]
             ],
             'PASSWORD_FORGOT' => [
@@ -169,6 +181,10 @@ class InitialMails {
                 'cn' => [
                     'subject' => '恢复密码 - OpenSupports',
                     'body' => file_get_contents('data/mail-templates/user-password-forgot-cn.html')
+                ],
+                'it' => [
+                    'subject' => 'Recupera la password - OpenSupports',
+                    'body' => file_get_contents('data/mail-templates/user-password-forgot-it.html')
                 ]
             ],
             'USER_SYSTEM_DISABLED' => [
@@ -211,6 +227,10 @@ class InitialMails {
                 'cn' => [
                     'subject' => '访问系统更改 - OpenSupports',
                     'body' => file_get_contents('data/mail-templates/user-system-disabled-cn.html')
+                ],
+                'it' => [
+                    'subject' => 'Il sistema di accesso è cambiato - OpenSupports',
+                    'body' => file_get_contents('data/mail-templates/user-system-disabled-it.html')
                 ]
             ],
             'USER_SYSTEM_ENABLED' => [
@@ -253,6 +273,10 @@ class InitialMails {
                 'cn' => [
                     'subject' => '帐户已创建 - OpenSupports',
                     'body' => file_get_contents('data/mail-templates/user-system-enabled-cn.html')
+                ],
+                'it' => [
+                    'subject' => 'Account creato - OpenSupports',
+                    'body' => file_get_contents('data/mail-templates/user-system-enabled-it.html')
                 ]
             ],
             'TICKET_CREATED' => [
@@ -295,6 +319,10 @@ class InitialMails {
                 'cn' => [
                     'subject' => '#{{ticketNumber}} 已创建票证 - OpenSupports',
                     'body' => file_get_contents('data/mail-templates/ticket-created-cn.html')
+                ],
+                'it' => [
+                    'subject' => '#{{ticketNumber}} ticket creato - OpenSupports',
+                    'body' => file_get_contents('data/mail-templates/ticket-created-it.html')
                 ]
             ],
             'TICKET_RESPONDED' => [
@@ -337,6 +365,10 @@ class InitialMails {
                 'cn' => [
                     'subject' => '#{{ticketNumber}} 新反应 - OpenSupports',
                     'body' => file_get_contents('data/mail-templates/ticket-responded-cn.html')
+                ],
+                'it' => [
+                    'subject' => '#{{ticketNumber}} Ticket risposto - OpenSupports',
+                    'body' => file_get_contents('data/mail-templates/ticket-responded-it.html')
                 ]
             ],
             'TICKET_CLOSED' => [
@@ -379,50 +411,58 @@ class InitialMails {
                 'cn' => [
                     'subject' => '#{{ticketNumber}} 票已关闭 - OpenSupports',
                     'body' => file_get_contents('data/mail-templates/ticket-closed-cn.html')
+                ],
+                'it' => [
+                    'subject' => '#{{ticketNumber}} Ticket chiuso - OpenSupports',
+                    'body' => file_get_contents('data/mail-templates/ticket-closed-it.html')
                 ]
             ],
             'TICKET_CREATED_STAFF' => [
-            'en' => [
-                'subject' => '#{{ticketNumber}} Ticket created - OpenSupports',
-                'body' => file_get_contents('data/mail-templates/ticket-created-staff-en.html')
-            ],
-            'es' => [
-                'subject' => '#{{ticketNumber}} Ticket creado - OpenSupports',
-                'body' => file_get_contents('data/mail-templates/ticket-created-staff-es.html')
-            ],
-            'de' => [
-                'subject' => '#{{ticketNumber}} Ticket erstellt - OpenSupports',
-                'body' => file_get_contents('data/mail-templates/ticket-created-staff-de.html')
-            ],
-            'fr' => [
-                'subject' => '#{{ticketNumber}} Ticket créé - OpenSupports',
-                'body' => file_get_contents('data/mail-templates/ticket-created-staff-fr.html')
-            ],
-            'in' => [
-                'subject' => '#{{ticketNumber}} tiket dibuat - OpenSupports',
-                'body' => file_get_contents('data/mail-templates/ticket-created-staff-in.html')
-            ],
-            'jp' => [
-                'subject' => '#{{ticketNumber}} チケットが作成されました - OpenSupports',
-                'body' => file_get_contents('data/mail-templates/ticket-created-staff-jp.html')
-            ],
-            'pt' => [
-                'subject' => '#{{ticketNumber}} Ticket criado - OpenSupports',
-                'body' => file_get_contents('data/mail-templates/ticket-created-staff-pt.html')
-            ],
-            'ru' => [
-                'subject' => '#{{ticketNumber}} Создан билет - OpenSupports',
-                'body' => file_get_contents('data/mail-templates/ticket-created-staff-ru.html')
-            ],
-            'tr' => [
-                'subject' => '#{{ticketNumber}} Bilet oluşturuldu - OpenSupports',
-                'body' => file_get_contents('data/mail-templates/ticket-created-staff-tr.html')
-            ],
-            'cn' => [
-                'subject' => '#{{ticketNumber}} 已创建票证 - OpenSupports',
-                'body' => file_get_contents('data/mail-templates/ticket-created-staff-cn.html')
+                'en' => [
+                    'subject' => '#{{ticketNumber}} Ticket created - OpenSupports',
+                    'body' => file_get_contents('data/mail-templates/ticket-created-staff-en.html')
+                ],
+                'es' => [
+                    'subject' => '#{{ticketNumber}} Ticket creado - OpenSupports',
+                    'body' => file_get_contents('data/mail-templates/ticket-created-staff-es.html')
+                ],
+                'de' => [
+                    'subject' => '#{{ticketNumber}} Ticket erstellt - OpenSupports',
+                    'body' => file_get_contents('data/mail-templates/ticket-created-staff-de.html')
+                ],
+                'fr' => [
+                    'subject' => '#{{ticketNumber}} Ticket créé - OpenSupports',
+                    'body' => file_get_contents('data/mail-templates/ticket-created-staff-fr.html')
+                ],
+                'in' => [
+                    'subject' => '#{{ticketNumber}} tiket dibuat - OpenSupports',
+                    'body' => file_get_contents('data/mail-templates/ticket-created-staff-in.html')
+                ],
+                'jp' => [
+                    'subject' => '#{{ticketNumber}} チケットが作成されました - OpenSupports',
+                    'body' => file_get_contents('data/mail-templates/ticket-created-staff-jp.html')
+                ],
+                'pt' => [
+                    'subject' => '#{{ticketNumber}} Ticket criado - OpenSupports',
+                    'body' => file_get_contents('data/mail-templates/ticket-created-staff-pt.html')
+                ],
+                'ru' => [
+                    'subject' => '#{{ticketNumber}} Создан билет - OpenSupports',
+                    'body' => file_get_contents('data/mail-templates/ticket-created-staff-ru.html')
+                ],
+                'tr' => [
+                    'subject' => '#{{ticketNumber}} Bilet oluşturuldu - OpenSupports',
+                    'body' => file_get_contents('data/mail-templates/ticket-created-staff-tr.html')
+                ],
+                'cn' => [
+                    'subject' => '#{{ticketNumber}} 已创建票证 - OpenSupports',
+                    'body' => file_get_contents('data/mail-templates/ticket-created-staff-cn.html')
+                ],
+                'it' => [
+                    'subject' => '#{{ticketNumber}} Ticket creato - OpenSupports',
+                    'body' => file_get_contents('data/mail-templates/ticket-created-staff-it.html')
+                ]
             ]
-        ]
         ];
     }
 }
\ No newline at end of file
diff --git a/server/data/mail-templates/ticket-closed-it.html b/server/data/mail-templates/ticket-closed-it.html
new file mode 100644
index 00000000..c0fcce75
--- /dev/null
+++ b/server/data/mail-templates/ticket-closed-it.html
@@ -0,0 +1,384 @@
+<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
+<html xmlns="http://www.w3.org/1999/xhtml">
+<head>
+    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
+    <meta name="viewport" content="width=device-width, initial-scale=1" />
+    <title>Support Center</title>
+
+    <style type="text/css">
+        /* Take care of image borders and formatting, client hacks */
+        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}
+        a img { border: none; }
+        table { border-collapse: collapse !important;}
+        #outlook a { padding:0; }
+        .ReadMsgBody { width: 100%; }
+        .ExternalClass { width: 100%; }
+        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }
+        table td { border-collapse: collapse; }
+        .ExternalClass * { line-height: 115%; }
+        .container-for-gmail-android { min-width: 600px; }
+
+
+        /* General styling */
+        * {
+            font-family: Helvetica, Arial, sans-serif;
+        }
+
+        body {
+            -webkit-font-smoothing: antialiased;
+            -webkit-text-size-adjust: none;
+            width: 100% !important;
+            margin: 0 !important;
+            height: 100%;
+            color: #676767;
+        }
+
+        td {
+            font-family: Helvetica, Arial, sans-serif;
+            font-size: 14px;
+            color: #777777;
+            text-align: center;
+            line-height: 21px;
+        }
+
+        a {
+            color: #676767;
+            text-decoration: none !important;
+        }
+
+        .pull-left {
+            text-align: left;
+        }
+
+        .pull-right {
+            text-align: right;
+        }
+
+        .header-lg,
+        .header-md,
+        .header-sm {
+            font-size: 32px;
+            font-weight: 700;
+            line-height: normal;
+            padding: 35px 0 0;
+            color: #4d4d4d;
+        }
+
+        .header-md {
+            font-size: 24px;
+        }
+
+        .header-sm {
+            padding: 5px 0;
+            font-size: 18px;
+            line-height: 1.3;
+        }
+
+        .content-padding {
+            padding: 20px 0 30px;
+        }
+
+        .mobile-header-padding-right {
+            width: 290px;
+            text-align: right;
+            padding-left: 10px;
+        }
+
+        .mobile-header-padding-left {
+            width: 290px;
+            text-align: left;
+            padding-left: 10px;
+        }
+
+        .free-text {
+            width: 100% !important;
+            padding: 10px 60px 0px;
+        }
+
+        .block-rounded {
+            border-radius: 5px;
+            border: 1px solid #e5e5e5;
+            vertical-align: top;
+        }
+
+        .button {
+            padding: 55px 0 0;
+        }
+
+        .info-block {
+            padding: 0 20px;
+            width: 260px;
+        }
+
+        .mini-block-container {
+            padding: 30px 50px;
+            width: 500px;
+        }
+
+        .mini-block {
+            background-color: #ffffff;
+            width: 498px;
+            border: 1px solid #cccccc;
+            border-radius: 5px;
+            padding: 60px 75px;
+        }
+
+        .block-rounded {
+            width: 260px;
+        }
+
+        .info-img {
+            width: 258px;
+            border-radius: 5px 5px 0 0;
+        }
+
+        .force-width-img {
+            width: 480px;
+            height: 1px !important;
+        }
+
+        .force-width-full {
+            width: 600px;
+            height: 1px !important;
+        }
+
+        .user-img img {
+            width: 82px;
+            border-radius: 5px;
+            border: 1px solid #cccccc;
+        }
+
+        .user-img {
+            width: 92px;
+            text-align: left;
+        }
+
+        .user-msg {
+            width: 236px;
+            font-size: 14px;
+            text-align: left;
+            font-style: italic;
+        }
+
+        .code-block {
+            padding: 10px 0;
+            border: 1px solid #cccccc;
+            color: #4d4d4d;
+            font-weight: bold;
+            font-size: 17px;
+            text-align: center;
+        }
+
+        .force-width-gmail {
+            min-width:600px;
+            height: 0px !important;
+            line-height: 1px !important;
+            font-size: 1px !important;
+        }
+
+        .button-width {
+            width: 228px;
+        }
+
+    </style>
+
+    <style type="text/css" media="screen">
+        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);
+    </style>
+
+    <style type="text/css" media="screen">
+        @media screen {
+            /* Thanks Outlook 2013! */
+            * {
+                font-family: 'Oxygen', 'Helvetica Neue', 'Arial', 'sans-serif' !important;
+            }
+        }
+    </style>
+
+    <style type="text/css" media="only screen and (max-width: 480px)">
+        /* Mobile styles */
+        @media only screen and (max-width: 480px) {
+
+            table[class*="container-for-gmail-android"] {
+                min-width: 290px !important;
+                width: 100% !important;
+            }
+
+            table[class="w320"] {
+                width: 320px !important;
+            }
+
+            img[class="force-width-gmail"] {
+                display: none !important;
+                width: 0 !important;
+                height: 0 !important;
+            }
+
+            a[class="button-width"],
+            a[class="button-mobile"] {
+                width: 248px !important;
+            }
+
+            td[class*="mobile-header-padding-left"] {
+                width: 160px !important;
+                padding-left: 0 !important;
+            }
+
+            td[class*="mobile-header-padding-right"] {
+                width: 160px !important;
+                padding-right: 0 !important;
+            }
+
+            td[class="header-lg"] {
+                font-size: 24px !important;
+                padding-bottom: 5px !important;
+            }
+
+            td[class="header-md"] {
+                font-size: 18px !important;
+                padding-bottom: 5px !important;
+            }
+
+            td[class="content-padding"] {
+                padding: 5px 0 30px !important;
+            }
+
+            td[class="button"] {
+                padding: 15px 0 5px !important;
+            }
+
+            td[class*="free-text"] {
+                padding: 10px 18px 30px !important;
+            }
+
+            img[class="force-width-img"],
+            img[class="force-width-full"] {
+                display: none !important;
+            }
+
+            td[class="info-block"] {
+                display: block !important;
+                width: 280px !important;
+                padding-bottom: 40px !important;
+            }
+
+            td[class="info-img"],
+            img[class="info-img"] {
+                width: 278px !important;
+            }
+
+            td[class="mini-block-container"] {
+                padding: 8px 20px !important;
+                width: 280px !important;
+            }
+
+            td[class="mini-block"] {
+                padding: 20px !important;
+            }
+
+            td[class="user-img"] {
+                display: block !important;
+                text-align: center !important;
+                width: 100% !important;
+                padding-bottom: 10px;
+            }
+
+            td[class="user-msg"] {
+                display: block !important;
+                padding-bottom: 20px !important;
+            }
+        }
+    </style>
+</head>
+
+<body bgcolor="#f7f7f7">
+<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">
+    <tr>
+        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">
+                    <tr>
+                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">
+                            <center>
+                                <table cellpadding="0" cellspacing="0" width="600" class="w320">
+                                    <tr>
+                                        <td style="vertical-align: middle;">
+                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>
+                                        </td>
+                                    </tr>
+                                </table>
+                            </center>
+                            <!--[if gte mso 9]>
+                            </v:textbox>
+                            </v:rect>
+                            <![endif]-->
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+    <tr>
+        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="600" class="w320">
+                    <tr>
+                        <td class="header-lg">
+                            Ticket chiuso
+                        </td>
+                    </tr>
+                    <tr>
+                        <td class="free-text">
+                            Ciao, {{name}}. Il ticket che hai inviato <i>{{title}}</i> è stato chiuso.
+                        </td>
+                    </tr>
+                    <tr>
+                        <td class="mini-block-container">
+                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">
+                                <tr>
+                                    <td class="mini-block">
+                                        <table cellpadding="0" cellspacing="0" width="100%">
+                                            <tr>
+                                                <td style="padding-bottom: 30px;">
+                                                    È possibile accedere al ticket attraverso il numero del ticket. Oppure puoi cliccare sul bottone qui sotto.
+                                                </td>
+                                            </tr>
+                                            <tr>
+                                                <td class="button">
+                                                    <div><!--[if mso]>
+                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">
+                                                            <w:anchorlock/>
+                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Check Ticket</center>
+                                                        </v:roundrect>
+                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"
+                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:'Cabin', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Check Ticket</a></div>
+                                                </td>
+                                            </tr>
+                                        </table>
+                                    </td>
+                                </tr>
+                            </table>
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+    <tr>
+        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="600" class="w320">
+                    <tr>
+                        <td style="padding: 25px 0 25px">
+                            <strong>OpenSupports</strong><br />
+                            Open source ticket system<br />
+                            www.opensupports.com<br /><br />
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+</table>
+</body>
+</html>
\ No newline at end of file
diff --git a/server/data/mail-templates/ticket-created-it.html b/server/data/mail-templates/ticket-created-it.html
new file mode 100644
index 00000000..ed4ade72
--- /dev/null
+++ b/server/data/mail-templates/ticket-created-it.html
@@ -0,0 +1,389 @@
+<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
+<html xmlns="http://www.w3.org/1999/xhtml">
+<head>
+    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
+    <meta name="viewport" content="width=device-width, initial-scale=1" />
+    <title>Support Center</title>
+
+    <style type="text/css">
+        /* Take care of image borders and formatting, client hacks */
+        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}
+        a img { border: none; }
+        table { border-collapse: collapse !important;}
+        #outlook a { padding:0; }
+        .ReadMsgBody { width: 100%; }
+        .ExternalClass { width: 100%; }
+        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }
+        table td { border-collapse: collapse; }
+        .ExternalClass * { line-height: 115%; }
+        .container-for-gmail-android { min-width: 600px; }
+
+
+        /* General styling */
+        * {
+            font-family: Helvetica, Arial, sans-serif;
+        }
+
+        body {
+            -webkit-font-smoothing: antialiased;
+            -webkit-text-size-adjust: none;
+            width: 100% !important;
+            margin: 0 !important;
+            height: 100%;
+            color: #676767;
+        }
+
+        td {
+            font-family: Helvetica, Arial, sans-serif;
+            font-size: 14px;
+            color: #777777;
+            text-align: center;
+            line-height: 21px;
+        }
+
+        a {
+            color: #676767;
+            text-decoration: none !important;
+        }
+
+        .pull-left {
+            text-align: left;
+        }
+
+        .pull-right {
+            text-align: right;
+        }
+
+        .header-lg,
+        .header-md,
+        .header-sm {
+            font-size: 32px;
+            font-weight: 700;
+            line-height: normal;
+            padding: 35px 0 0;
+            color: #4d4d4d;
+        }
+
+        .header-md {
+            font-size: 24px;
+        }
+
+        .header-sm {
+            padding: 5px 0;
+            font-size: 18px;
+            line-height: 1.3;
+        }
+
+        .content-padding {
+            padding: 20px 0 30px;
+        }
+
+        .mobile-header-padding-right {
+            width: 290px;
+            text-align: right;
+            padding-left: 10px;
+        }
+
+        .mobile-header-padding-left {
+            width: 290px;
+            text-align: left;
+            padding-left: 10px;
+        }
+
+        .free-text {
+            width: 100% !important;
+            padding: 10px 60px 0px;
+        }
+
+        .block-rounded {
+            border-radius: 5px;
+            border: 1px solid #e5e5e5;
+            vertical-align: top;
+        }
+
+        .button {
+            padding: 55px 0 0;
+        }
+
+        .info-block {
+            padding: 0 20px;
+            width: 260px;
+        }
+
+        .mini-block-container {
+            padding: 30px 50px;
+            width: 500px;
+        }
+
+        .mini-block {
+            background-color: #ffffff;
+            width: 498px;
+            border: 1px solid #cccccc;
+            border-radius: 5px;
+            padding: 60px 75px;
+        }
+
+        .block-rounded {
+            width: 260px;
+        }
+
+        .info-img {
+            width: 258px;
+            border-radius: 5px 5px 0 0;
+        }
+
+        .force-width-img {
+            width: 480px;
+            height: 1px !important;
+        }
+
+        .force-width-full {
+            width: 600px;
+            height: 1px !important;
+        }
+
+        .user-img img {
+            width: 82px;
+            border-radius: 5px;
+            border: 1px solid #cccccc;
+        }
+
+        .user-img {
+            width: 92px;
+            text-align: left;
+        }
+
+        .user-msg {
+            width: 236px;
+            font-size: 14px;
+            text-align: left;
+            font-style: italic;
+        }
+
+        .code-block {
+            padding: 10px 0;
+            border: 1px solid #cccccc;
+            color: #4d4d4d;
+            font-weight: bold;
+            font-size: 17px;
+            text-align: center;
+        }
+
+        .force-width-gmail {
+            min-width:600px;
+            height: 0px !important;
+            line-height: 1px !important;
+            font-size: 1px !important;
+        }
+
+        .button-width {
+            width: 228px;
+        }
+
+    </style>
+
+    <style type="text/css" media="screen">
+        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);
+    </style>
+
+    <style type="text/css" media="screen">
+        @media screen {
+            /* Thanks Outlook 2013! */
+            * {
+                font-family: 'Oxygen', 'Helvetica Neue', 'Arial', 'sans-serif' !important;
+            }
+        }
+    </style>
+
+    <style type="text/css" media="only screen and (max-width: 480px)">
+        /* Mobile styles */
+        @media only screen and (max-width: 480px) {
+
+            table[class*="container-for-gmail-android"] {
+                min-width: 290px !important;
+                width: 100% !important;
+            }
+
+            table[class="w320"] {
+                width: 320px !important;
+            }
+
+            img[class="force-width-gmail"] {
+                display: none !important;
+                width: 0 !important;
+                height: 0 !important;
+            }
+
+            a[class="button-width"],
+            a[class="button-mobile"] {
+                width: 248px !important;
+            }
+
+            td[class*="mobile-header-padding-left"] {
+                width: 160px !important;
+                padding-left: 0 !important;
+            }
+
+            td[class*="mobile-header-padding-right"] {
+                width: 160px !important;
+                padding-right: 0 !important;
+            }
+
+            td[class="header-lg"] {
+                font-size: 24px !important;
+                padding-bottom: 5px !important;
+            }
+
+            td[class="header-md"] {
+                font-size: 18px !important;
+                padding-bottom: 5px !important;
+            }
+
+            td[class="content-padding"] {
+                padding: 5px 0 30px !important;
+            }
+
+            td[class="button"] {
+                padding: 15px 0 5px !important;
+            }
+
+            td[class*="free-text"] {
+                padding: 10px 18px 30px !important;
+            }
+
+            img[class="force-width-img"],
+            img[class="force-width-full"] {
+                display: none !important;
+            }
+
+            td[class="info-block"] {
+                display: block !important;
+                width: 280px !important;
+                padding-bottom: 40px !important;
+            }
+
+            td[class="info-img"],
+            img[class="info-img"] {
+                width: 278px !important;
+            }
+
+            td[class="mini-block-container"] {
+                padding: 8px 20px !important;
+                width: 280px !important;
+            }
+
+            td[class="mini-block"] {
+                padding: 20px !important;
+            }
+
+            td[class="user-img"] {
+                display: block !important;
+                text-align: center !important;
+                width: 100% !important;
+                padding-bottom: 10px;
+            }
+
+            td[class="user-msg"] {
+                display: block !important;
+                padding-bottom: 20px !important;
+            }
+        }
+    </style>
+</head>
+
+<body bgcolor="#f7f7f7">
+<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">
+    <tr>
+        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">
+                    <tr>
+                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">
+                            <center>
+                                <table cellpadding="0" cellspacing="0" width="600" class="w320">
+                                    <tr>
+                                        <td style="vertical-align: middle;">
+                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>
+                                        </td>
+                                    </tr>
+                                </table>
+                            </center>
+                            <!--[if gte mso 9]>
+                            </v:textbox>
+                            </v:rect>
+                            <![endif]-->
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+    <tr>
+        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="600" class="w320">
+                    <tr>
+                        <td class="header-lg">
+                            Ticket inviato
+                        </td>
+                    </tr>
+                    <tr>
+                        <td class="free-text">
+                            Ciao, {{name}}. Hai inviato un nuovo ticket <i>{{title}}</i> al nostro centro si assistenza.
+                        </td>
+                    </tr>
+                    <tr>
+                        <td class="mini-block-container">
+                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">
+                                <tr>
+                                    <td class="mini-block">
+                                        <table cellpadding="0" cellspacing="0" width="100%">
+                                            <tr>
+                                                <td style="padding-bottom: 30px;">
+                                                    È possibile accedere al ticket attraverso il numero del ticket. Oppure puoi cliccare sul bottone qui sotto.
+                                                </td>
+                                            </tr>
+                                            <tr>
+                                                <td class="code-block">
+                                                    {{ticketNumber}}
+                                                </td>
+                                            </tr>
+                                            <tr>
+                                                <td class="button">
+                                                    <div><!--[if mso]>
+                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">
+                                                            <w:anchorlock/>
+                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Check Ticket</center>
+                                                        </v:roundrect>
+                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"
+                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:'Cabin', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Check Ticket</a></div>
+                                                </td>
+                                            </tr>
+                                        </table>
+                                    </td>
+                                </tr>
+                            </table>
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+    <tr>
+        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="600" class="w320">
+                    <tr>
+                        <td style="padding: 25px 0 25px">
+                            <strong>OpenSupports</strong><br />
+                            Open source ticket system<br />
+                            www.opensupports.com<br /><br />
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+</table>
+</body>
+</html>
\ No newline at end of file
diff --git a/server/data/mail-templates/ticket-created-staff-it.html b/server/data/mail-templates/ticket-created-staff-it.html
new file mode 100644
index 00000000..2b7c7624
--- /dev/null
+++ b/server/data/mail-templates/ticket-created-staff-it.html
@@ -0,0 +1,378 @@
+<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
+<html xmlns="http://www.w3.org/1999/xhtml">
+<head>
+    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
+    <meta name="viewport" content="width=device-width, initial-scale=1" />
+    <title>Support Center</title>
+
+    <style type="text/css">
+        /* Take care of image borders and formatting, client hacks */
+        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}
+        a img { border: none; }
+        table { border-collapse: collapse !important;}
+        #outlook a { padding:0; }
+        .ReadMsgBody { width: 100%; }
+        .ExternalClass { width: 100%; }
+        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }
+        table td { border-collapse: collapse; }
+        .ExternalClass * { line-height: 115%; }
+        .container-for-gmail-android { min-width: 600px; }
+
+
+        /* General styling */
+        * {
+            font-family: Helvetica, Arial, sans-serif;
+        }
+
+        body {
+            -webkit-font-smoothing: antialiased;
+            -webkit-text-size-adjust: none;
+            width: 100% !important;
+            margin: 0 !important;
+            height: 100%;
+            color: #676767;
+        }
+
+        td {
+            font-family: Helvetica, Arial, sans-serif;
+            font-size: 14px;
+            color: #777777;
+            text-align: center;
+            line-height: 21px;
+        }
+
+        a {
+            color: #676767;
+            text-decoration: none !important;
+        }
+
+        .pull-left {
+            text-align: left;
+        }
+
+        .pull-right {
+            text-align: right;
+        }
+
+        .header-lg,
+        .header-md,
+        .header-sm {
+            font-size: 32px;
+            font-weight: 700;
+            line-height: normal;
+            padding: 35px 0 0;
+            color: #4d4d4d;
+        }
+
+        .header-md {
+            font-size: 24px;
+        }
+
+        .header-sm {
+            padding: 5px 0;
+            font-size: 18px;
+            line-height: 1.3;
+        }
+
+        .content-padding {
+            padding: 20px 0 30px;
+        }
+
+        .mobile-header-padding-right {
+            width: 290px;
+            text-align: right;
+            padding-left: 10px;
+        }
+
+        .mobile-header-padding-left {
+            width: 290px;
+            text-align: left;
+            padding-left: 10px;
+        }
+
+        .free-text {
+            width: 100% !important;
+            padding: 10px 60px 0px;
+        }
+
+        .block-rounded {
+            border-radius: 5px;
+            border: 1px solid #e5e5e5;
+            vertical-align: top;
+        }
+
+        .button {
+            padding: 55px 0 0;
+        }
+
+        .info-block {
+            padding: 0 20px;
+            width: 260px;
+        }
+
+        .mini-block-container {
+            padding: 30px 50px;
+            width: 500px;
+        }
+
+        .mini-block {
+            background-color: #ffffff;
+            width: 498px;
+            border: 1px solid #cccccc;
+            border-radius: 5px;
+            padding: 60px 75px;
+        }
+
+        .block-rounded {
+            width: 260px;
+        }
+
+        .info-img {
+            width: 258px;
+            border-radius: 5px 5px 0 0;
+        }
+
+        .force-width-img {
+            width: 480px;
+            height: 1px !important;
+        }
+
+        .force-width-full {
+            width: 600px;
+            height: 1px !important;
+        }
+
+        .user-img img {
+            width: 82px;
+            border-radius: 5px;
+            border: 1px solid #cccccc;
+        }
+
+        .user-img {
+            width: 92px;
+            text-align: left;
+        }
+
+        .user-msg {
+            width: 236px;
+            font-size: 14px;
+            text-align: left;
+            font-style: italic;
+        }
+
+        .code-block {
+            padding: 10px 0;
+            border: 1px solid #cccccc;
+            color: #4d4d4d;
+            font-weight: bold;
+            font-size: 17px;
+            text-align: center;
+        }
+
+        .force-width-gmail {
+            min-width:600px;
+            height: 0px !important;
+            line-height: 1px !important;
+            font-size: 1px !important;
+        }
+
+        .button-width {
+            width: 228px;
+        }
+
+    </style>
+
+    <style type="text/css" media="screen">
+        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);
+    </style>
+
+    <style type="text/css" media="screen">
+        @media screen {
+            /* Thanks Outlook 2013! */
+            * {
+                font-family: 'Oxygen', 'Helvetica Neue', 'Arial', 'sans-serif' !important;
+            }
+        }
+    </style>
+
+    <style type="text/css" media="only screen and (max-width: 480px)">
+        /* Mobile styles */
+        @media only screen and (max-width: 480px) {
+
+            table[class*="container-for-gmail-android"] {
+                min-width: 290px !important;
+                width: 100% !important;
+            }
+
+            table[class="w320"] {
+                width: 320px !important;
+            }
+
+            img[class="force-width-gmail"] {
+                display: none !important;
+                width: 0 !important;
+                height: 0 !important;
+            }
+
+            a[class="button-width"],
+            a[class="button-mobile"] {
+                width: 248px !important;
+            }
+
+            td[class*="mobile-header-padding-left"] {
+                width: 160px !important;
+                padding-left: 0 !important;
+            }
+
+            td[class*="mobile-header-padding-right"] {
+                width: 160px !important;
+                padding-right: 0 !important;
+            }
+
+            td[class="header-lg"] {
+                font-size: 24px !important;
+                padding-bottom: 5px !important;
+            }
+
+            td[class="header-md"] {
+                font-size: 18px !important;
+                padding-bottom: 5px !important;
+            }
+
+            td[class="content-padding"] {
+                padding: 5px 0 30px !important;
+            }
+
+            td[class="button"] {
+                padding: 15px 0 5px !important;
+            }
+
+            td[class*="free-text"] {
+                padding: 10px 18px 30px !important;
+            }
+
+            img[class="force-width-img"],
+            img[class="force-width-full"] {
+                display: none !important;
+            }
+
+            td[class="info-block"] {
+                display: block !important;
+                width: 280px !important;
+                padding-bottom: 40px !important;
+            }
+
+            td[class="info-img"],
+            img[class="info-img"] {
+                width: 278px !important;
+            }
+
+            td[class="mini-block-container"] {
+                padding: 8px 20px !important;
+                width: 280px !important;
+            }
+
+            td[class="mini-block"] {
+                padding: 20px !important;
+            }
+
+            td[class="user-img"] {
+                display: block !important;
+                text-align: center !important;
+                width: 100% !important;
+                padding-bottom: 10px;
+            }
+
+            td[class="user-msg"] {
+                display: block !important;
+                padding-bottom: 20px !important;
+            }
+        }
+    </style>
+</head>
+
+<body bgcolor="#f7f7f7">
+<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">
+    <tr>
+        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">
+                    <tr>
+                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">
+                            <center>
+                                <table cellpadding="0" cellspacing="0" width="600" class="w320">
+                                    <tr>
+                                        <td style="vertical-align: middle;">
+                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>
+                                        </td>
+                                    </tr>
+                                </table>
+                            </center>
+                            <!--[if gte mso 9]>
+                            </v:textbox>
+                            </v:rect>
+                            <![endif]-->
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+    <tr>
+        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="600" class="w320">
+                    <tr>
+                        <td class="header-lg">
+                            Ticket inviato
+                        </td>
+                    </tr>
+                    <tr>
+                        <td class="free-text">
+                            l'utente {{name}} ha creato un nuovo titolo dal titolo <i>{{title}}</i>
+                        </td>
+                    </tr>
+                    <tr>
+                        <td class="mini-block-container">
+                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">
+                                <tr>
+                                    <td class="mini-block">
+                                        <table cellpadding="0" cellspacing="0" width="100%">
+                                            <tr>
+                                                <td style="padding-bottom: 30px;">
+                                                    È possibile accedere al ticket con il suo numero di ticket.
+                                                </td>
+                                            </tr>
+                                            <tr>
+                                                <td class="code-block">
+                                                    {{ticketNumber}}
+                                                </td>
+                                            </tr>
+                                        </table>
+                                    </td>
+                                </tr>
+                            </table>
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+    <tr>
+        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="600" class="w320">
+                    <tr>
+                        <td style="padding: 25px 0 25px">
+                            <strong>OpenSupports</strong><br />
+                            Open source ticket system<br />
+                            www.opensupports.com<br /><br />
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+</table>
+</body>
+</html>
\ No newline at end of file
diff --git a/server/data/mail-templates/ticket-responded-it.html b/server/data/mail-templates/ticket-responded-it.html
new file mode 100644
index 00000000..2affb578
--- /dev/null
+++ b/server/data/mail-templates/ticket-responded-it.html
@@ -0,0 +1,384 @@
+<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
+<html xmlns="http://www.w3.org/1999/xhtml">
+<head>
+    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
+    <meta name="viewport" content="width=device-width, initial-scale=1" />
+    <title>Support Center</title>
+
+    <style type="text/css">
+        /* Take care of image borders and formatting, client hacks */
+        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}
+        a img { border: none; }
+        table { border-collapse: collapse !important;}
+        #outlook a { padding:0; }
+        .ReadMsgBody { width: 100%; }
+        .ExternalClass { width: 100%; }
+        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }
+        table td { border-collapse: collapse; }
+        .ExternalClass * { line-height: 115%; }
+        .container-for-gmail-android { min-width: 600px; }
+
+
+        /* General styling */
+        * {
+            font-family: Helvetica, Arial, sans-serif;
+        }
+
+        body {
+            -webkit-font-smoothing: antialiased;
+            -webkit-text-size-adjust: none;
+            width: 100% !important;
+            margin: 0 !important;
+            height: 100%;
+            color: #676767;
+        }
+
+        td {
+            font-family: Helvetica, Arial, sans-serif;
+            font-size: 14px;
+            color: #777777;
+            text-align: center;
+            line-height: 21px;
+        }
+
+        a {
+            color: #676767;
+            text-decoration: none !important;
+        }
+
+        .pull-left {
+            text-align: left;
+        }
+
+        .pull-right {
+            text-align: right;
+        }
+
+        .header-lg,
+        .header-md,
+        .header-sm {
+            font-size: 32px;
+            font-weight: 700;
+            line-height: normal;
+            padding: 35px 0 0;
+            color: #4d4d4d;
+        }
+
+        .header-md {
+            font-size: 24px;
+        }
+
+        .header-sm {
+            padding: 5px 0;
+            font-size: 18px;
+            line-height: 1.3;
+        }
+
+        .content-padding {
+            padding: 20px 0 30px;
+        }
+
+        .mobile-header-padding-right {
+            width: 290px;
+            text-align: right;
+            padding-left: 10px;
+        }
+
+        .mobile-header-padding-left {
+            width: 290px;
+            text-align: left;
+            padding-left: 10px;
+        }
+
+        .free-text {
+            width: 100% !important;
+            padding: 10px 60px 0px;
+        }
+
+        .block-rounded {
+            border-radius: 5px;
+            border: 1px solid #e5e5e5;
+            vertical-align: top;
+        }
+
+        .button {
+            padding: 55px 0 0;
+        }
+
+        .info-block {
+            padding: 0 20px;
+            width: 260px;
+        }
+
+        .mini-block-container {
+            padding: 30px 50px;
+            width: 500px;
+        }
+
+        .mini-block {
+            background-color: #ffffff;
+            width: 498px;
+            border: 1px solid #cccccc;
+            border-radius: 5px;
+            padding: 60px 75px;
+        }
+
+        .block-rounded {
+            width: 260px;
+        }
+
+        .info-img {
+            width: 258px;
+            border-radius: 5px 5px 0 0;
+        }
+
+        .force-width-img {
+            width: 480px;
+            height: 1px !important;
+        }
+
+        .force-width-full {
+            width: 600px;
+            height: 1px !important;
+        }
+
+        .user-img img {
+            width: 82px;
+            border-radius: 5px;
+            border: 1px solid #cccccc;
+        }
+
+        .user-img {
+            width: 92px;
+            text-align: left;
+        }
+
+        .user-msg {
+            width: 236px;
+            font-size: 14px;
+            text-align: left;
+            font-style: italic;
+        }
+
+        .code-block {
+            padding: 10px 0;
+            border: 1px solid #cccccc;
+            color: #4d4d4d;
+            font-weight: bold;
+            font-size: 17px;
+            text-align: center;
+        }
+
+        .force-width-gmail {
+            min-width:600px;
+            height: 0px !important;
+            line-height: 1px !important;
+            font-size: 1px !important;
+        }
+
+        .button-width {
+            width: 228px;
+        }
+
+    </style>
+
+    <style type="text/css" media="screen">
+        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);
+    </style>
+
+    <style type="text/css" media="screen">
+        @media screen {
+            /* Thanks Outlook 2013! */
+            * {
+                font-family: 'Oxygen', 'Helvetica Neue', 'Arial', 'sans-serif' !important;
+            }
+        }
+    </style>
+
+    <style type="text/css" media="only screen and (max-width: 480px)">
+        /* Mobile styles */
+        @media only screen and (max-width: 480px) {
+
+            table[class*="container-for-gmail-android"] {
+                min-width: 290px !important;
+                width: 100% !important;
+            }
+
+            table[class="w320"] {
+                width: 320px !important;
+            }
+
+            img[class="force-width-gmail"] {
+                display: none !important;
+                width: 0 !important;
+                height: 0 !important;
+            }
+
+            a[class="button-width"],
+            a[class="button-mobile"] {
+                width: 248px !important;
+            }
+
+            td[class*="mobile-header-padding-left"] {
+                width: 160px !important;
+                padding-left: 0 !important;
+            }
+
+            td[class*="mobile-header-padding-right"] {
+                width: 160px !important;
+                padding-right: 0 !important;
+            }
+
+            td[class="header-lg"] {
+                font-size: 24px !important;
+                padding-bottom: 5px !important;
+            }
+
+            td[class="header-md"] {
+                font-size: 18px !important;
+                padding-bottom: 5px !important;
+            }
+
+            td[class="content-padding"] {
+                padding: 5px 0 30px !important;
+            }
+
+            td[class="button"] {
+                padding: 15px 0 5px !important;
+            }
+
+            td[class*="free-text"] {
+                padding: 10px 18px 30px !important;
+            }
+
+            img[class="force-width-img"],
+            img[class="force-width-full"] {
+                display: none !important;
+            }
+
+            td[class="info-block"] {
+                display: block !important;
+                width: 280px !important;
+                padding-bottom: 40px !important;
+            }
+
+            td[class="info-img"],
+            img[class="info-img"] {
+                width: 278px !important;
+            }
+
+            td[class="mini-block-container"] {
+                padding: 8px 20px !important;
+                width: 280px !important;
+            }
+
+            td[class="mini-block"] {
+                padding: 20px !important;
+            }
+
+            td[class="user-img"] {
+                display: block !important;
+                text-align: center !important;
+                width: 100% !important;
+                padding-bottom: 10px;
+            }
+
+            td[class="user-msg"] {
+                display: block !important;
+                padding-bottom: 20px !important;
+            }
+        }
+    </style>
+</head>
+
+<body bgcolor="#f7f7f7">
+<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">
+    <tr>
+        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">
+                    <tr>
+                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">
+                            <center>
+                                <table cellpadding="0" cellspacing="0" width="600" class="w320">
+                                    <tr>
+                                        <td style="vertical-align: middle;">
+                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>
+                                        </td>
+                                    </tr>
+                                </table>
+                            </center>
+                            <!--[if gte mso 9]>
+                            </v:textbox>
+                            </v:rect>
+                            <![endif]-->
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+    <tr>
+        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="600" class="w320">
+                    <tr>
+                        <td class="header-lg">
+                            Risposta al tuo ticket
+                        </td>
+                    </tr>
+                    <tr>
+                        <td class="free-text">
+                            Ciao, {{name}}. Hai ricevuto una risposta al tuo ticket <i>{{title}}</i>.
+                        </td>
+                    </tr>
+                    <tr>
+                        <td class="mini-block-container">
+                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">
+                                <tr>
+                                    <td class="mini-block">
+                                        <table cellpadding="0" cellspacing="0" width="100%">
+                                            <tr>
+                                                <td style="padding-bottom: 30px;">
+                                                    Clicca qui sotto per leggere la risposta.
+                                                </td>
+                                            </tr>
+                                            <tr>
+                                                <td class="button">
+                                                    <div><!--[if mso]>
+                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">
+                                                            <w:anchorlock/>
+                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Check Ticket</center>
+                                                        </v:roundrect>
+                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket/{{ticketNumber}}/{{to}}"
+                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:'Cabin', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Check Ticket</a></div>
+                                                </td>
+                                            </tr>
+                                        </table>
+                                    </td>
+                                </tr>
+                            </table>
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+    <tr>
+        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="600" class="w320">
+                    <tr>
+                        <td style="padding: 25px 0 25px">
+                            <strong>OpenSupports</strong><br />
+                            Open source ticket system<br />
+                            www.opensupports.com<br /><br />
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+</table>
+</body>
+</html>
\ No newline at end of file
diff --git a/server/data/mail-templates/user-edit-email-it.html b/server/data/mail-templates/user-edit-email-it.html
new file mode 100644
index 00000000..39791352
--- /dev/null
+++ b/server/data/mail-templates/user-edit-email-it.html
@@ -0,0 +1,356 @@
+<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
+<html xmlns="http://www.w3.org/1999/xhtml">
+<head>
+    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
+    <meta name="viewport" content="width=device-width, initial-scale=1" />
+    <title>Support Center</title>
+
+    <style type="text/css">
+        /* Take care of image borders and formatting, client hacks */
+        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}
+        a img { border: none; }
+        table { border-collapse: collapse !important;}
+        #outlook a { padding:0; }
+        .ReadMsgBody { width: 100%; }
+        .ExternalClass { width: 100%; }
+        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }
+        table td { border-collapse: collapse; }
+        .ExternalClass * { line-height: 115%; }
+        .container-for-gmail-android { min-width: 600px; }
+
+
+        /* General styling */
+        * {
+            font-family: Helvetica, Arial, sans-serif;
+        }
+
+        body {
+            -webkit-font-smoothing: antialiased;
+            -webkit-text-size-adjust: none;
+            width: 100% !important;
+            margin: 0 !important;
+            height: 100%;
+            color: #676767;
+        }
+
+        td {
+            font-family: Helvetica, Arial, sans-serif;
+            font-size: 14px;
+            color: #777777;
+            text-align: center;
+            line-height: 21px;
+        }
+
+        a {
+            color: #676767;
+            text-decoration: none !important;
+        }
+
+        .pull-left {
+            text-align: left;
+        }
+
+        .pull-right {
+            text-align: right;
+        }
+
+        .header-lg,
+        .header-md,
+        .header-sm {
+            font-size: 32px;
+            font-weight: 700;
+            line-height: normal;
+            padding: 35px 0 0;
+            color: #4d4d4d;
+        }
+
+        .header-md {
+            font-size: 24px;
+        }
+
+        .header-sm {
+            padding: 5px 0;
+            font-size: 18px;
+            line-height: 1.3;
+        }
+
+        .content-padding {
+            padding: 20px 0 30px;
+        }
+
+        .mobile-header-padding-right {
+            width: 290px;
+            text-align: right;
+            padding-left: 10px;
+        }
+
+        .mobile-header-padding-left {
+            width: 290px;
+            text-align: left;
+            padding-left: 10px;
+        }
+
+        .free-text {
+            width: 100% !important;
+            padding: 10px 60px 0px;
+        }
+
+        .block-rounded {
+            border-radius: 5px;
+            border: 1px solid #e5e5e5;
+            vertical-align: top;
+        }
+
+        .button {
+            padding: 55px 0 0;
+        }
+
+        .info-block {
+            padding: 0 20px;
+            width: 260px;
+        }
+
+        .mini-block-container {
+            padding: 30px 50px;
+            width: 500px;
+        }
+
+        .mini-block {
+            background-color: #ffffff;
+            width: 498px;
+            border: 1px solid #cccccc;
+            border-radius: 5px;
+            padding: 60px 75px;
+        }
+
+        .block-rounded {
+            width: 260px;
+        }
+
+        .info-img {
+            width: 258px;
+            border-radius: 5px 5px 0 0;
+        }
+
+        .force-width-img {
+            width: 480px;
+            height: 1px !important;
+        }
+
+        .force-width-full {
+            width: 600px;
+            height: 1px !important;
+        }
+
+        .user-img img {
+            width: 82px;
+            border-radius: 5px;
+            border: 1px solid #cccccc;
+        }
+
+        .user-img {
+            width: 92px;
+            text-align: left;
+        }
+
+        .user-msg {
+            width: 236px;
+            font-size: 14px;
+            text-align: left;
+            font-style: italic;
+        }
+
+        .code-block {
+            padding: 10px 0;
+            border: 1px solid #cccccc;
+            color: #4d4d4d;
+            font-weight: bold;
+            font-size: 17px;
+            text-align: center;
+        }
+
+        .force-width-gmail {
+            min-width:600px;
+            height: 0px !important;
+            line-height: 1px !important;
+            font-size: 1px !important;
+        }
+
+        .button-width {
+            width: 228px;
+        }
+
+    </style>
+
+    <style type="text/css" media="screen">
+        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);
+    </style>
+
+    <style type="text/css" media="screen">
+        @media screen {
+            /* Thanks Outlook 2013! */
+            * {
+                font-family: 'Oxygen', 'Helvetica Neue', 'Arial', 'sans-serif' !important;
+            }
+        }
+    </style>
+
+    <style type="text/css" media="only screen and (max-width: 480px)">
+        /* Mobile styles */
+        @media only screen and (max-width: 480px) {
+
+            table[class*="container-for-gmail-android"] {
+                min-width: 290px !important;
+                width: 100% !important;
+            }
+
+            table[class="w320"] {
+                width: 320px !important;
+            }
+
+            img[class="force-width-gmail"] {
+                display: none !important;
+                width: 0 !important;
+                height: 0 !important;
+            }
+
+            a[class="button-width"],
+            a[class="button-mobile"] {
+                width: 248px !important;
+            }
+
+            td[class*="mobile-header-padding-left"] {
+                width: 160px !important;
+                padding-left: 0 !important;
+            }
+
+            td[class*="mobile-header-padding-right"] {
+                width: 160px !important;
+                padding-right: 0 !important;
+            }
+
+            td[class="header-lg"] {
+                font-size: 24px !important;
+                padding-bottom: 5px !important;
+            }
+
+            td[class="header-md"] {
+                font-size: 18px !important;
+                padding-bottom: 5px !important;
+            }
+
+            td[class="content-padding"] {
+                padding: 5px 0 30px !important;
+            }
+
+            td[class="button"] {
+                padding: 15px 0 5px !important;
+            }
+
+            td[class*="free-text"] {
+                padding: 10px 18px 30px !important;
+            }
+
+            img[class="force-width-img"],
+            img[class="force-width-full"] {
+                display: none !important;
+            }
+
+            td[class="info-block"] {
+                display: block !important;
+                width: 280px !important;
+                padding-bottom: 40px !important;
+            }
+
+            td[class="info-img"],
+            img[class="info-img"] {
+                width: 278px !important;
+            }
+
+            td[class="mini-block-container"] {
+                padding: 8px 20px !important;
+                width: 280px !important;
+            }
+
+            td[class="mini-block"] {
+                padding: 20px !important;
+            }
+
+            td[class="user-img"] {
+                display: block !important;
+                text-align: center !important;
+                width: 100% !important;
+                padding-bottom: 10px;
+            }
+
+            td[class="user-msg"] {
+                display: block !important;
+                padding-bottom: 20px !important;
+            }
+        }
+    </style>
+</head>
+
+<body bgcolor="#f7f7f7">
+<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">
+    <tr>
+        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">
+                    <tr>
+                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">
+                            <center>
+                                <table cellpadding="0" cellspacing="0" width="600" class="w320">
+                                    <tr>
+                                        <td style="vertical-align: middle;">
+                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>
+                                        </td>
+                                    </tr>
+                                </table>
+                            </center>
+                            <!--[if gte mso 9]>
+                            </v:textbox>
+                            </v:rect>
+                            <![endif]-->
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+    <tr>
+        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="600" class="w320">
+                    <tr>
+                        <td class="header-lg">
+                            L'email è stata modificata
+                        </td>
+                    </tr>
+                    <tr>
+                        <td class="free-text">
+                            Ciao, {{name}}. Vogliamo informarti che la tua email è stata modificata {{newemail}} dal tuo pannello di controllo.
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+    <tr>
+        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="600" class="w320">
+                    <tr>
+                        <td style="padding: 25px 0 25px">
+                            <strong>OpenSupports</strong><br />
+                            Open source ticket system<br />
+                            www.opensupports.com<br /><br />
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+</table>
+</body>
+</html>
\ No newline at end of file
diff --git a/server/data/mail-templates/user-edit-password-it.html b/server/data/mail-templates/user-edit-password-it.html
new file mode 100644
index 00000000..dfef33ed
--- /dev/null
+++ b/server/data/mail-templates/user-edit-password-it.html
@@ -0,0 +1,356 @@
+<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
+<html xmlns="http://www.w3.org/1999/xhtml">
+<head>
+    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
+    <meta name="viewport" content="width=device-width, initial-scale=1" />
+    <title>Support Center</title>
+
+    <style type="text/css">
+        /* Take care of image borders and formatting, client hacks */
+        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}
+        a img { border: none; }
+        table { border-collapse: collapse !important;}
+        #outlook a { padding:0; }
+        .ReadMsgBody { width: 100%; }
+        .ExternalClass { width: 100%; }
+        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }
+        table td { border-collapse: collapse; }
+        .ExternalClass * { line-height: 115%; }
+        .container-for-gmail-android { min-width: 600px; }
+
+
+        /* General styling */
+        * {
+            font-family: Helvetica, Arial, sans-serif;
+        }
+
+        body {
+            -webkit-font-smoothing: antialiased;
+            -webkit-text-size-adjust: none;
+            width: 100% !important;
+            margin: 0 !important;
+            height: 100%;
+            color: #676767;
+        }
+
+        td {
+            font-family: Helvetica, Arial, sans-serif;
+            font-size: 14px;
+            color: #777777;
+            text-align: center;
+            line-height: 21px;
+        }
+
+        a {
+            color: #676767;
+            text-decoration: none !important;
+        }
+
+        .pull-left {
+            text-align: left;
+        }
+
+        .pull-right {
+            text-align: right;
+        }
+
+        .header-lg,
+        .header-md,
+        .header-sm {
+            font-size: 32px;
+            font-weight: 700;
+            line-height: normal;
+            padding: 35px 0 0;
+            color: #4d4d4d;
+        }
+
+        .header-md {
+            font-size: 24px;
+        }
+
+        .header-sm {
+            padding: 5px 0;
+            font-size: 18px;
+            line-height: 1.3;
+        }
+
+        .content-padding {
+            padding: 20px 0 30px;
+        }
+
+        .mobile-header-padding-right {
+            width: 290px;
+            text-align: right;
+            padding-left: 10px;
+        }
+
+        .mobile-header-padding-left {
+            width: 290px;
+            text-align: left;
+            padding-left: 10px;
+        }
+
+        .free-text {
+            width: 100% !important;
+            padding: 10px 60px 0px;
+        }
+
+        .block-rounded {
+            border-radius: 5px;
+            border: 1px solid #e5e5e5;
+            vertical-align: top;
+        }
+
+        .button {
+            padding: 55px 0 0;
+        }
+
+        .info-block {
+            padding: 0 20px;
+            width: 260px;
+        }
+
+        .mini-block-container {
+            padding: 30px 50px;
+            width: 500px;
+        }
+
+        .mini-block {
+            background-color: #ffffff;
+            width: 498px;
+            border: 1px solid #cccccc;
+            border-radius: 5px;
+            padding: 60px 75px;
+        }
+
+        .block-rounded {
+            width: 260px;
+        }
+
+        .info-img {
+            width: 258px;
+            border-radius: 5px 5px 0 0;
+        }
+
+        .force-width-img {
+            width: 480px;
+            height: 1px !important;
+        }
+
+        .force-width-full {
+            width: 600px;
+            height: 1px !important;
+        }
+
+        .user-img img {
+            width: 82px;
+            border-radius: 5px;
+            border: 1px solid #cccccc;
+        }
+
+        .user-img {
+            width: 92px;
+            text-align: left;
+        }
+
+        .user-msg {
+            width: 236px;
+            font-size: 14px;
+            text-align: left;
+            font-style: italic;
+        }
+
+        .code-block {
+            padding: 10px 0;
+            border: 1px solid #cccccc;
+            color: #4d4d4d;
+            font-weight: bold;
+            font-size: 17px;
+            text-align: center;
+        }
+
+        .force-width-gmail {
+            min-width:600px;
+            height: 0px !important;
+            line-height: 1px !important;
+            font-size: 1px !important;
+        }
+
+        .button-width {
+            width: 228px;
+        }
+
+    </style>
+
+    <style type="text/css" media="screen">
+        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);
+    </style>
+
+    <style type="text/css" media="screen">
+        @media screen {
+            /* Thanks Outlook 2013! */
+            * {
+                font-family: 'Oxygen', 'Helvetica Neue', 'Arial', 'sans-serif' !important;
+            }
+        }
+    </style>
+
+    <style type="text/css" media="only screen and (max-width: 480px)">
+        /* Mobile styles */
+        @media only screen and (max-width: 480px) {
+
+            table[class*="container-for-gmail-android"] {
+                min-width: 290px !important;
+                width: 100% !important;
+            }
+
+            table[class="w320"] {
+                width: 320px !important;
+            }
+
+            img[class="force-width-gmail"] {
+                display: none !important;
+                width: 0 !important;
+                height: 0 !important;
+            }
+
+            a[class="button-width"],
+            a[class="button-mobile"] {
+                width: 248px !important;
+            }
+
+            td[class*="mobile-header-padding-left"] {
+                width: 160px !important;
+                padding-left: 0 !important;
+            }
+
+            td[class*="mobile-header-padding-right"] {
+                width: 160px !important;
+                padding-right: 0 !important;
+            }
+
+            td[class="header-lg"] {
+                font-size: 24px !important;
+                padding-bottom: 5px !important;
+            }
+
+            td[class="header-md"] {
+                font-size: 18px !important;
+                padding-bottom: 5px !important;
+            }
+
+            td[class="content-padding"] {
+                padding: 5px 0 30px !important;
+            }
+
+            td[class="button"] {
+                padding: 15px 0 5px !important;
+            }
+
+            td[class*="free-text"] {
+                padding: 10px 18px 30px !important;
+            }
+
+            img[class="force-width-img"],
+            img[class="force-width-full"] {
+                display: none !important;
+            }
+
+            td[class="info-block"] {
+                display: block !important;
+                width: 280px !important;
+                padding-bottom: 40px !important;
+            }
+
+            td[class="info-img"],
+            img[class="info-img"] {
+                width: 278px !important;
+            }
+
+            td[class="mini-block-container"] {
+                padding: 8px 20px !important;
+                width: 280px !important;
+            }
+
+            td[class="mini-block"] {
+                padding: 20px !important;
+            }
+
+            td[class="user-img"] {
+                display: block !important;
+                text-align: center !important;
+                width: 100% !important;
+                padding-bottom: 10px;
+            }
+
+            td[class="user-msg"] {
+                display: block !important;
+                padding-bottom: 20px !important;
+            }
+        }
+    </style>
+</head>
+
+<body bgcolor="#f7f7f7">
+<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">
+    <tr>
+        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">
+                    <tr>
+                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">
+                            <center>
+                                <table cellpadding="0" cellspacing="0" width="600" class="w320">
+                                    <tr>
+                                        <td style="vertical-align: middle;">
+                                        </td>
+                                        <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>
+                                    </tr>
+                                </table>
+                            </center>
+                            <!--[if gte mso 9]>
+                            </v:textbox>
+                            </v:rect>
+                            <![endif]-->
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+    <tr>
+        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="600" class="w320">
+                    <tr>
+                        <td class="header-lg">
+                            Password modificata
+                        </td>
+                    </tr>
+                    <tr>
+                        <td class="free-text">
+                            Ciao, {{name}}. Vogliamo informarti che la tua password è stata modificata dal tuo pannello di controllo.
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+    <tr>
+        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="600" class="w320">
+                    <tr>
+                        <td style="padding: 25px 0 25px">
+                            <strong>OpenSupports</strong><br />
+                            Open source ticket system<br />
+                            www.opensupports.com<br /><br />
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+</table>
+</body>
+</html>
\ No newline at end of file
diff --git a/server/data/mail-templates/user-password-forgot-it.html b/server/data/mail-templates/user-password-forgot-it.html
new file mode 100644
index 00000000..51652e75
--- /dev/null
+++ b/server/data/mail-templates/user-password-forgot-it.html
@@ -0,0 +1,389 @@
+<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
+<html xmlns="http://www.w3.org/1999/xhtml">
+<head>
+    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
+    <meta name="viewport" content="width=device-width, initial-scale=1" />
+    <title>Support Center</title>
+
+    <style type="text/css">
+        /* Take care of image borders and formatting, client hacks */
+        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}
+        a img { border: none; }
+        table { border-collapse: collapse !important;}
+        #outlook a { padding:0; }
+        .ReadMsgBody { width: 100%; }
+        .ExternalClass { width: 100%; }
+        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }
+        table td { border-collapse: collapse; }
+        .ExternalClass * { line-height: 115%; }
+        .container-for-gmail-android { min-width: 600px; }
+
+
+        /* General styling */
+        * {
+            font-family: Helvetica, Arial, sans-serif;
+        }
+
+        body {
+            -webkit-font-smoothing: antialiased;
+            -webkit-text-size-adjust: none;
+            width: 100% !important;
+            margin: 0 !important;
+            height: 100%;
+            color: #676767;
+        }
+
+        td {
+            font-family: Helvetica, Arial, sans-serif;
+            font-size: 14px;
+            color: #777777;
+            text-align: center;
+            line-height: 21px;
+        }
+
+        a {
+            color: #676767;
+            text-decoration: none !important;
+        }
+
+        .pull-left {
+            text-align: left;
+        }
+
+        .pull-right {
+            text-align: right;
+        }
+
+        .header-lg,
+        .header-md,
+        .header-sm {
+            font-size: 32px;
+            font-weight: 700;
+            line-height: normal;
+            padding: 35px 0 0;
+            color: #4d4d4d;
+        }
+
+        .header-md {
+            font-size: 24px;
+        }
+
+        .header-sm {
+            padding: 5px 0;
+            font-size: 18px;
+            line-height: 1.3;
+        }
+
+        .content-padding {
+            padding: 20px 0 30px;
+        }
+
+        .mobile-header-padding-right {
+            width: 290px;
+            text-align: right;
+            padding-left: 10px;
+        }
+
+        .mobile-header-padding-left {
+            width: 290px;
+            text-align: left;
+            padding-left: 10px;
+        }
+
+        .free-text {
+            width: 100% !important;
+            padding: 10px 60px 0px;
+        }
+
+        .block-rounded {
+            border-radius: 5px;
+            border: 1px solid #e5e5e5;
+            vertical-align: top;
+        }
+
+        .button {
+            padding: 55px 0 0;
+        }
+
+        .info-block {
+            padding: 0 20px;
+            width: 260px;
+        }
+
+        .mini-block-container {
+            padding: 30px 50px;
+            width: 500px;
+        }
+
+        .mini-block {
+            background-color: #ffffff;
+            width: 498px;
+            border: 1px solid #cccccc;
+            border-radius: 5px;
+            padding: 60px 75px;
+        }
+
+        .block-rounded {
+            width: 260px;
+        }
+
+        .info-img {
+            width: 258px;
+            border-radius: 5px 5px 0 0;
+        }
+
+        .force-width-img {
+            width: 480px;
+            height: 1px !important;
+        }
+
+        .force-width-full {
+            width: 600px;
+            height: 1px !important;
+        }
+
+        .user-img img {
+            width: 82px;
+            border-radius: 5px;
+            border: 1px solid #cccccc;
+        }
+
+        .user-img {
+            width: 92px;
+            text-align: left;
+        }
+
+        .user-msg {
+            width: 236px;
+            font-size: 14px;
+            text-align: left;
+            font-style: italic;
+        }
+
+        .code-block {
+            padding: 10px 0;
+            border: 1px solid #cccccc;
+            color: #4d4d4d;
+            font-weight: bold;
+            font-size: 17px;
+            text-align: center;
+        }
+
+        .force-width-gmail {
+            min-width:600px;
+            height: 0px !important;
+            line-height: 1px !important;
+            font-size: 1px !important;
+        }
+
+        .button-width {
+            width: 228px;
+        }
+
+    </style>
+
+    <style type="text/css" media="screen">
+        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);
+    </style>
+
+    <style type="text/css" media="screen">
+        @media screen {
+            /* Thanks Outlook 2013! */
+            * {
+                font-family: 'Oxygen', 'Helvetica Neue', 'Arial', 'sans-serif' !important;
+            }
+        }
+    </style>
+
+    <style type="text/css" media="only screen and (max-width: 480px)">
+        /* Mobile styles */
+        @media only screen and (max-width: 480px) {
+
+            table[class*="container-for-gmail-android"] {
+                min-width: 290px !important;
+                width: 100% !important;
+            }
+
+            table[class="w320"] {
+                width: 320px !important;
+            }
+
+            img[class="force-width-gmail"] {
+                display: none !important;
+                width: 0 !important;
+                height: 0 !important;
+            }
+
+            a[class="button-width"],
+            a[class="button-mobile"] {
+                width: 248px !important;
+            }
+
+            td[class*="mobile-header-padding-left"] {
+                width: 160px !important;
+                padding-left: 0 !important;
+            }
+
+            td[class*="mobile-header-padding-right"] {
+                width: 160px !important;
+                padding-right: 0 !important;
+            }
+
+            td[class="header-lg"] {
+                font-size: 24px !important;
+                padding-bottom: 5px !important;
+            }
+
+            td[class="header-md"] {
+                font-size: 18px !important;
+                padding-bottom: 5px !important;
+            }
+
+            td[class="content-padding"] {
+                padding: 5px 0 30px !important;
+            }
+
+            td[class="button"] {
+                padding: 15px 0 5px !important;
+            }
+
+            td[class*="free-text"] {
+                padding: 10px 18px 30px !important;
+            }
+
+            img[class="force-width-img"],
+            img[class="force-width-full"] {
+                display: none !important;
+            }
+
+            td[class="info-block"] {
+                display: block !important;
+                width: 280px !important;
+                padding-bottom: 40px !important;
+            }
+
+            td[class="info-img"],
+            img[class="info-img"] {
+                width: 278px !important;
+            }
+
+            td[class="mini-block-container"] {
+                padding: 8px 20px !important;
+                width: 280px !important;
+            }
+
+            td[class="mini-block"] {
+                padding: 20px !important;
+            }
+
+            td[class="user-img"] {
+                display: block !important;
+                text-align: center !important;
+                width: 100% !important;
+                padding-bottom: 10px;
+            }
+
+            td[class="user-msg"] {
+                display: block !important;
+                padding-bottom: 20px !important;
+            }
+        }
+    </style>
+</head>
+
+<body bgcolor="#f7f7f7">
+<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">
+    <tr>
+        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">
+                    <tr>
+                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">
+                            <center>
+                                <table cellpadding="0" cellspacing="0" width="600" class="w320">
+                                    <tr>
+                                        <td style="vertical-align: middle;">
+                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>
+                                        </td>
+                                    </tr>
+                                </table>
+                            </center>
+                            <!--[if gte mso 9]>
+                            </v:textbox>
+                            </v:rect>
+                            <![endif]-->
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+    <tr>
+        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="600" class="w320">
+                    <tr>
+                        <td class="header-lg">
+                            Recupera password
+                        </td>
+                    </tr>
+                    <tr>
+                        <td class="free-text">
+                            Ciao, {{name}}. Hai richiesto di recuperare la tua password.
+                        </td>
+                    </tr>
+                    <tr>
+                        <td class="mini-block-container">
+                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">
+                                <tr>
+                                    <td class="mini-block">
+                                        <table cellpadding="0" cellspacing="0" width="100%">
+                                            <tr>
+                                                <td style="padding-bottom: 30px;">
+                                                    Clicca sul link {{url}}/recover-password?email={{to}}&token={{token}} o clicca sul pulsante qui sotto.
+                                                </td>
+                                            </tr>
+                                            <tr>
+                                                <td class="code-block">
+                                                    {{token}}
+                                                </td>
+                                            </tr>
+                                            <tr>
+                                                <td class="button">
+                                                    <div><!--[if mso]>
+                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/recover-password?email={{to}}&token={{token}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">
+                                                            <w:anchorlock/>
+                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Recover password</center>
+                                                        </v:roundrect>
+                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/recover-password?email={{to}}&token={{token}}"
+                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:'Cabin', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Recover password</a></div>
+                                                </td>
+                                            </tr>
+                                        </table>
+                                    </td>
+                                </tr>
+                            </table>
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+    <tr>
+        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="600" class="w320">
+                    <tr>
+                        <td style="padding: 25px 0 25px">
+                            <strong>OpenSupports</strong><br />
+                            Open source ticket system<br />
+                            www.opensupports.com<br /><br />
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+</table>
+</body>
+</html>
\ No newline at end of file
diff --git a/server/data/mail-templates/user-signup-it.html b/server/data/mail-templates/user-signup-it.html
new file mode 100644
index 00000000..74b6c6f7
--- /dev/null
+++ b/server/data/mail-templates/user-signup-it.html
@@ -0,0 +1,389 @@
+<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
+<html xmlns="http://www.w3.org/1999/xhtml">
+<head>
+    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
+    <meta name="viewport" content="width=device-width, initial-scale=1" />
+    <title>Support Center</title>
+
+    <style type="text/css">
+        /* Take care of image borders and formatting, client hacks */
+        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}
+        a img { border: none; }
+        table { border-collapse: collapse !important;}
+        #outlook a { padding:0; }
+        .ReadMsgBody { width: 100%; }
+        .ExternalClass { width: 100%; }
+        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }
+        table td { border-collapse: collapse; }
+        .ExternalClass * { line-height: 115%; }
+        .container-for-gmail-android { min-width: 600px; }
+
+
+        /* General styling */
+        * {
+            font-family: Helvetica, Arial, sans-serif;
+        }
+
+        body {
+            -webkit-font-smoothing: antialiased;
+            -webkit-text-size-adjust: none;
+            width: 100% !important;
+            margin: 0 !important;
+            height: 100%;
+            color: #676767;
+        }
+
+        td {
+            font-family: Helvetica, Arial, sans-serif;
+            font-size: 14px;
+            color: #777777;
+            text-align: center;
+            line-height: 21px;
+        }
+
+        a {
+            color: #676767;
+            text-decoration: none !important;
+        }
+
+        .pull-left {
+            text-align: left;
+        }
+
+        .pull-right {
+            text-align: right;
+        }
+
+        .header-lg,
+        .header-md,
+        .header-sm {
+            font-size: 32px;
+            font-weight: 700;
+            line-height: normal;
+            padding: 35px 0 0;
+            color: #4d4d4d;
+        }
+
+        .header-md {
+            font-size: 24px;
+        }
+
+        .header-sm {
+            padding: 5px 0;
+            font-size: 18px;
+            line-height: 1.3;
+        }
+
+        .content-padding {
+            padding: 20px 0 30px;
+        }
+
+        .mobile-header-padding-right {
+            width: 290px;
+            text-align: right;
+            padding-left: 10px;
+        }
+
+        .mobile-header-padding-left {
+            width: 290px;
+            text-align: left;
+            padding-left: 10px;
+        }
+
+        .free-text {
+            width: 100% !important;
+            padding: 10px 60px 0px;
+        }
+
+        .block-rounded {
+            border-radius: 5px;
+            border: 1px solid #e5e5e5;
+            vertical-align: top;
+        }
+
+        .button {
+            padding: 55px 0 0;
+        }
+
+        .info-block {
+            padding: 0 20px;
+            width: 260px;
+        }
+
+        .mini-block-container {
+            padding: 30px 50px;
+            width: 500px;
+        }
+
+        .mini-block {
+            background-color: #ffffff;
+            width: 498px;
+            border: 1px solid #cccccc;
+            border-radius: 5px;
+            padding: 60px 75px;
+        }
+
+        .block-rounded {
+            width: 260px;
+        }
+
+        .info-img {
+            width: 258px;
+            border-radius: 5px 5px 0 0;
+        }
+
+        .force-width-img {
+            width: 480px;
+            height: 1px !important;
+        }
+
+        .force-width-full {
+            width: 600px;
+            height: 1px !important;
+        }
+
+        .user-img img {
+            width: 82px;
+            border-radius: 5px;
+            border: 1px solid #cccccc;
+        }
+
+        .user-img {
+            width: 92px;
+            text-align: left;
+        }
+
+        .user-msg {
+            width: 236px;
+            font-size: 14px;
+            text-align: left;
+            font-style: italic;
+        }
+
+        .code-block {
+            padding: 10px 0;
+            border: 1px solid #cccccc;
+            color: #4d4d4d;
+            font-weight: bold;
+            font-size: 17px;
+            text-align: center;
+        }
+
+        .force-width-gmail {
+            min-width:600px;
+            height: 0px !important;
+            line-height: 1px !important;
+            font-size: 1px !important;
+        }
+
+        .button-width {
+            width: 228px;
+        }
+
+    </style>
+
+    <style type="text/css" media="screen">
+        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);
+    </style>
+
+    <style type="text/css" media="screen">
+        @media screen {
+            /* Thanks Outlook 2013! */
+            * {
+                font-family: 'Oxygen', 'Helvetica Neue', 'Arial', 'sans-serif' !important;
+            }
+        }
+    </style>
+
+    <style type="text/css" media="only screen and (max-width: 480px)">
+        /* Mobile styles */
+        @media only screen and (max-width: 480px) {
+
+            table[class*="container-for-gmail-android"] {
+                min-width: 290px !important;
+                width: 100% !important;
+            }
+
+            table[class="w320"] {
+                width: 320px !important;
+            }
+
+            img[class="force-width-gmail"] {
+                display: none !important;
+                width: 0 !important;
+                height: 0 !important;
+            }
+
+            a[class="button-width"],
+            a[class="button-mobile"] {
+                width: 248px !important;
+            }
+
+            td[class*="mobile-header-padding-left"] {
+                width: 160px !important;
+                padding-left: 0 !important;
+            }
+
+            td[class*="mobile-header-padding-right"] {
+                width: 160px !important;
+                padding-right: 0 !important;
+            }
+
+            td[class="header-lg"] {
+                font-size: 24px !important;
+                padding-bottom: 5px !important;
+            }
+
+            td[class="header-md"] {
+                font-size: 18px !important;
+                padding-bottom: 5px !important;
+            }
+
+            td[class="content-padding"] {
+                padding: 5px 0 30px !important;
+            }
+
+            td[class="button"] {
+                padding: 15px 0 5px !important;
+            }
+
+            td[class*="free-text"] {
+                padding: 10px 18px 30px !important;
+            }
+
+            img[class="force-width-img"],
+            img[class="force-width-full"] {
+                display: none !important;
+            }
+
+            td[class="info-block"] {
+                display: block !important;
+                width: 280px !important;
+                padding-bottom: 40px !important;
+            }
+
+            td[class="info-img"],
+            img[class="info-img"] {
+                width: 278px !important;
+            }
+
+            td[class="mini-block-container"] {
+                padding: 8px 20px !important;
+                width: 280px !important;
+            }
+
+            td[class="mini-block"] {
+                padding: 20px !important;
+            }
+
+            td[class="user-img"] {
+                display: block !important;
+                text-align: center !important;
+                width: 100% !important;
+                padding-bottom: 10px;
+            }
+
+            td[class="user-msg"] {
+                display: block !important;
+                padding-bottom: 20px !important;
+            }
+        }
+    </style>
+</head>
+
+<body bgcolor="#f7f7f7">
+<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">
+    <tr>
+        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">
+                    <tr>
+                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">
+                            <center>
+                                <table cellpadding="0" cellspacing="0" width="600" class="w320">
+                                    <tr>
+                                        <td style="vertical-align: middle;">
+                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>
+                                        </td>
+                                    </tr>
+                                </table>
+                            </center>
+                            <!--[if gte mso 9]>
+                            </v:textbox>
+                            </v:rect>
+                            <![endif]-->
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+    <tr>
+        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="600" class="w320">
+                    <tr>
+                        <td class="header-lg">
+                            Verifica il tuo account
+                        </td>
+                    </tr>
+                    <tr>
+                        <td class="free-text">
+                            Benvenuto, {{name}}!. Devi verificare questa email per accedere al tuo account.
+                        </td>
+                    </tr>
+                    <tr>
+                        <td class="mini-block-container">
+                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">
+                                <tr>
+                                    <td class="mini-block">
+                                        <table cellpadding="0" cellspacing="0" width="100%">
+                                            <tr>
+                                                <td style="padding-bottom: 30px;">
+                                                    Clicca sul link {{url}}/verify-token/{{to}}/{{verificationToken}} o clicca sul pulsante qui sotto..
+                                                </td>
+                                            </tr>
+                                            <tr>
+                                                <td class="code-block">
+                                                    {{verificationToken}}
+                                                </td>
+                                            </tr>
+                                            <tr>
+                                                <td class="button">
+                                                    <div><!--[if mso]>
+                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/verify-token/{{to}}/{{verificationToken}}" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">
+                                                            <w:anchorlock/>
+                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Verify Account</center>
+                                                        </v:roundrect>
+                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/verify-token/{{to}}/{{verificationToken}}"
+                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:'Cabin', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Verify Account</a></div>
+                                                </td>
+                                            </tr>
+                                        </table>
+                                    </td>
+                                </tr>
+                            </table>
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+    <tr>
+        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="600" class="w320">
+                    <tr>
+                        <td style="padding: 25px 0 25px">
+                            <strong>OpenSupports</strong><br />
+                            Open source ticket system<br />
+                            www.opensupports.com<br /><br />
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+</table>
+</body>
+</html>
\ No newline at end of file
diff --git a/server/data/mail-templates/user-system-disabled-it.html b/server/data/mail-templates/user-system-disabled-it.html
new file mode 100644
index 00000000..87a8ced5
--- /dev/null
+++ b/server/data/mail-templates/user-system-disabled-it.html
@@ -0,0 +1,390 @@
+<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
+<html xmlns="http://www.w3.org/1999/xhtml">
+<head>
+    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
+    <meta name="viewport" content="width=device-width, initial-scale=1" />
+    <title>Support Center</title>
+
+    <style type="text/css">
+        /* Take care of image borders and formatting, client hacks */
+        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}
+        a img { border: none; }
+        table { border-collapse: collapse !important;}
+        #outlook a { padding:0; }
+        .ReadMsgBody { width: 100%; }
+        .ExternalClass { width: 100%; }
+        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }
+        table td { border-collapse: collapse; }
+        .ExternalClass * { line-height: 115%; }
+        .container-for-gmail-android { min-width: 600px; }
+
+
+        /* General styling */
+        * {
+            font-family: Helvetica, Arial, sans-serif;
+        }
+
+        body {
+            -webkit-font-smoothing: antialiased;
+            -webkit-text-size-adjust: none;
+            width: 100% !important;
+            margin: 0 !important;
+            height: 100%;
+            color: #676767;
+        }
+
+        td {
+            font-family: Helvetica, Arial, sans-serif;
+            font-size: 14px;
+            color: #777777;
+            text-align: center;
+            line-height: 21px;
+        }
+
+        a {
+            color: #676767;
+            text-decoration: none !important;
+        }
+
+        .pull-left {
+            text-align: left;
+        }
+
+        .pull-right {
+            text-align: right;
+        }
+
+        .header-lg,
+        .header-md,
+        .header-sm {
+            font-size: 32px;
+            font-weight: 700;
+            line-height: normal;
+            padding: 35px 0 0;
+            color: #4d4d4d;
+        }
+
+        .header-md {
+            font-size: 24px;
+        }
+
+        .header-sm {
+            padding: 5px 0;
+            font-size: 18px;
+            line-height: 1.3;
+        }
+
+        .content-padding {
+            padding: 20px 0 30px;
+        }
+
+        .mobile-header-padding-right {
+            width: 290px;
+            text-align: right;
+            padding-left: 10px;
+        }
+
+        .mobile-header-padding-left {
+            width: 290px;
+            text-align: left;
+            padding-left: 10px;
+        }
+
+        .free-text {
+            width: 100% !important;
+            padding: 10px 60px 0px;
+        }
+
+        .block-rounded {
+            border-radius: 5px;
+            border: 1px solid #e5e5e5;
+            vertical-align: top;
+        }
+
+        .button {
+            padding: 55px 0 0;
+        }
+
+        .info-block {
+            padding: 0 20px;
+            width: 260px;
+        }
+
+        .mini-block-container {
+            padding: 30px 50px;
+            width: 500px;
+        }
+
+        .mini-block {
+            background-color: #ffffff;
+            width: 498px;
+            border: 1px solid #cccccc;
+            border-radius: 5px;
+            padding: 60px 75px;
+        }
+
+        .block-rounded {
+            width: 260px;
+        }
+
+        .info-img {
+            width: 258px;
+            border-radius: 5px 5px 0 0;
+        }
+
+        .force-width-img {
+            width: 480px;
+            height: 1px !important;
+        }
+
+        .force-width-full {
+            width: 600px;
+            height: 1px !important;
+        }
+
+        .user-img img {
+            width: 82px;
+            border-radius: 5px;
+            border: 1px solid #cccccc;
+        }
+
+        .user-img {
+            width: 92px;
+            text-align: left;
+        }
+
+        .user-msg {
+            width: 236px;
+            font-size: 14px;
+            text-align: left;
+            font-style: italic;
+        }
+
+        .code-block {
+            padding: 10px 0;
+            border: 1px solid #cccccc;
+            color: #4d4d4d;
+            font-weight: bold;
+            font-size: 14px;
+            text-align: center;
+        }
+
+        .force-width-gmail {
+            min-width:600px;
+            height: 0px !important;
+            line-height: 1px !important;
+            font-size: 1px !important;
+        }
+
+        .button-width {
+            width: 228px;
+        }
+
+    </style>
+
+    <style type="text/css" media="screen">
+        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);
+    </style>
+
+    <style type="text/css" media="screen">
+        @media screen {
+            /* Thanks Outlook 2013! */
+            * {
+                font-family: 'Oxygen', 'Helvetica Neue', 'Arial', 'sans-serif' !important;
+            }
+        }
+    </style>
+
+    <style type="text/css" media="only screen and (max-width: 480px)">
+        /* Mobile styles */
+        @media only screen and (max-width: 480px) {
+
+            table[class*="container-for-gmail-android"] {
+                min-width: 290px !important;
+                width: 100% !important;
+            }
+
+            table[class="w320"] {
+                width: 320px !important;
+            }
+
+            img[class="force-width-gmail"] {
+                display: none !important;
+                width: 0 !important;
+                height: 0 !important;
+            }
+
+            a[class="button-width"],
+            a[class="button-mobile"] {
+                width: 248px !important;
+            }
+
+            td[class*="mobile-header-padding-left"] {
+                width: 160px !important;
+                padding-left: 0 !important;
+            }
+
+            td[class*="mobile-header-padding-right"] {
+                width: 160px !important;
+                padding-right: 0 !important;
+            }
+
+            td[class="header-lg"] {
+                font-size: 24px !important;
+                padding-bottom: 5px !important;
+            }
+
+            td[class="header-md"] {
+                font-size: 18px !important;
+                padding-bottom: 5px !important;
+            }
+
+            td[class="content-padding"] {
+                padding: 5px 0 30px !important;
+            }
+
+            td[class="button"] {
+                padding: 15px 0 5px !important;
+            }
+
+            td[class*="free-text"] {
+                padding: 10px 18px 30px !important;
+            }
+
+            img[class="force-width-img"],
+            img[class="force-width-full"] {
+                display: none !important;
+            }
+
+            td[class="info-block"] {
+                display: block !important;
+                width: 280px !important;
+                padding-bottom: 40px !important;
+            }
+
+            td[class="info-img"],
+            img[class="info-img"] {
+                width: 278px !important;
+            }
+
+            td[class="mini-block-container"] {
+                padding: 8px 20px !important;
+                width: 280px !important;
+            }
+
+            td[class="mini-block"] {
+                padding: 20px !important;
+            }
+
+            td[class="user-img"] {
+                display: block !important;
+                text-align: center !important;
+                width: 100% !important;
+                padding-bottom: 10px;
+            }
+
+            td[class="user-msg"] {
+                display: block !important;
+                padding-bottom: 20px !important;
+            }
+        }
+    </style>
+</head>
+
+<body bgcolor="#f7f7f7">
+<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">
+    <tr>
+        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">
+                    <tr>
+                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">
+                            <center>
+                                <table cellpadding="0" cellspacing="0" width="600" class="w320">
+                                    <tr>
+                                        <td style="vertical-align: middle;">
+                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>
+                                        </td>
+                                    </tr>
+                                </table>
+                            </center>
+                            <!--[if gte mso 9]>
+                            </v:textbox>
+                            </v:rect>
+                            <![endif]-->
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+    <tr>
+        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="600" class="w320">
+                    <tr>
+                        <td class="header-lg">
+                            Modifica sistema di accesso
+                        </td>
+                    </tr>
+                    <tr>
+                        <td class="free-text">
+                            Ciao, {{name}}. Il sistema di accesso ai tuoi tickets è cambiato.
+                        </td>
+                    </tr>
+                    <tr>
+                        <td class="mini-block-container">
+                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">
+                                <tr>
+                                    <td class="mini-block">
+                                        <table cellpadding="0" cellspacing="0" width="100%">
+                                            <tr>
+                                                <td style="padding-bottom: 30px;">
+                                                    Puoi accedere ai tuoi ticket usando la tua email e il numero del ticket.
+                                                    Clicca sul bottone qui sotto per vedere i tuoi tickets.
+                                                </td>
+                                            </tr>
+                                            <tr>
+                                                <td class="code-block">
+                                                    {{tickets}}
+                                                </td>
+                                            </tr>
+                                            <tr>
+                                                <td class="button">
+                                                    <div><!--[if mso]>
+                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/check-ticket" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">
+                                                            <w:anchorlock/>
+                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Check Ticket</center>
+                                                        </v:roundrect>
+                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/check-ticket"
+                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:'Cabin', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Check Ticket</a></div>
+                                                </td>
+                                            </tr>
+                                        </table>
+                                    </td>
+                                </tr>
+                            </table>
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+    <tr>
+        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="600" class="w320">
+                    <tr>
+                        <td style="padding: 25px 0 25px">
+                            <strong>OpenSupports</strong><br />
+                            Open source ticket system<br />
+                            www.opensupports.com<br /><br />
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+</table>
+</body>
+</html>
\ No newline at end of file
diff --git a/server/data/mail-templates/user-system-enabled-it.html b/server/data/mail-templates/user-system-enabled-it.html
new file mode 100644
index 00000000..f257a729
--- /dev/null
+++ b/server/data/mail-templates/user-system-enabled-it.html
@@ -0,0 +1,390 @@
+<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
+<html xmlns="http://www.w3.org/1999/xhtml">
+<head>
+    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
+    <meta name="viewport" content="width=device-width, initial-scale=1" />
+    <title>Support Center</title>
+
+    <style type="text/css">
+        /* Take care of image borders and formatting, client hacks */
+        img { max-width: 600px; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;}
+        a img { border: none; }
+        table { border-collapse: collapse !important;}
+        #outlook a { padding:0; }
+        .ReadMsgBody { width: 100%; }
+        .ExternalClass { width: 100%; }
+        .backgroundTable { margin: 0 auto; padding: 0; width: 100% !important; }
+        table td { border-collapse: collapse; }
+        .ExternalClass * { line-height: 115%; }
+        .container-for-gmail-android { min-width: 600px; }
+
+
+        /* General styling */
+        * {
+            font-family: Helvetica, Arial, sans-serif;
+        }
+
+        body {
+            -webkit-font-smoothing: antialiased;
+            -webkit-text-size-adjust: none;
+            width: 100% !important;
+            margin: 0 !important;
+            height: 100%;
+            color: #676767;
+        }
+
+        td {
+            font-family: Helvetica, Arial, sans-serif;
+            font-size: 14px;
+            color: #777777;
+            text-align: center;
+            line-height: 21px;
+        }
+
+        a {
+            color: #676767;
+            text-decoration: none !important;
+        }
+
+        .pull-left {
+            text-align: left;
+        }
+
+        .pull-right {
+            text-align: right;
+        }
+
+        .header-lg,
+        .header-md,
+        .header-sm {
+            font-size: 32px;
+            font-weight: 700;
+            line-height: normal;
+            padding: 35px 0 0;
+            color: #4d4d4d;
+        }
+
+        .header-md {
+            font-size: 24px;
+        }
+
+        .header-sm {
+            padding: 5px 0;
+            font-size: 18px;
+            line-height: 1.3;
+        }
+
+        .content-padding {
+            padding: 20px 0 30px;
+        }
+
+        .mobile-header-padding-right {
+            width: 290px;
+            text-align: right;
+            padding-left: 10px;
+        }
+
+        .mobile-header-padding-left {
+            width: 290px;
+            text-align: left;
+            padding-left: 10px;
+        }
+
+        .free-text {
+            width: 100% !important;
+            padding: 10px 60px 0px;
+        }
+
+        .block-rounded {
+            border-radius: 5px;
+            border: 1px solid #e5e5e5;
+            vertical-align: top;
+        }
+
+        .button {
+            padding: 55px 0 0;
+        }
+
+        .info-block {
+            padding: 0 20px;
+            width: 260px;
+        }
+
+        .mini-block-container {
+            padding: 30px 50px;
+            width: 500px;
+        }
+
+        .mini-block {
+            background-color: #ffffff;
+            width: 498px;
+            border: 1px solid #cccccc;
+            border-radius: 5px;
+            padding: 60px 75px;
+        }
+
+        .block-rounded {
+            width: 260px;
+        }
+
+        .info-img {
+            width: 258px;
+            border-radius: 5px 5px 0 0;
+        }
+
+        .force-width-img {
+            width: 480px;
+            height: 1px !important;
+        }
+
+        .force-width-full {
+            width: 600px;
+            height: 1px !important;
+        }
+
+        .user-img img {
+            width: 82px;
+            border-radius: 5px;
+            border: 1px solid #cccccc;
+        }
+
+        .user-img {
+            width: 92px;
+            text-align: left;
+        }
+
+        .user-msg {
+            width: 236px;
+            font-size: 14px;
+            text-align: left;
+            font-style: italic;
+        }
+
+        .code-block {
+            padding: 10px 0;
+            border: 1px solid #cccccc;
+            color: #4d4d4d;
+            font-weight: bold;
+            font-size: 17px;
+            text-align: center;
+        }
+
+        .force-width-gmail {
+            min-width:600px;
+            height: 0px !important;
+            line-height: 1px !important;
+            font-size: 1px !important;
+        }
+
+        .button-width {
+            width: 228px;
+        }
+
+    </style>
+
+    <style type="text/css" media="screen">
+        @import url(http://fonts.googleapis.com/css?family=Oxygen:400,700);
+    </style>
+
+    <style type="text/css" media="screen">
+        @media screen {
+            /* Thanks Outlook 2013! */
+            * {
+                font-family: 'Oxygen', 'Helvetica Neue', 'Arial', 'sans-serif' !important;
+            }
+        }
+    </style>
+
+    <style type="text/css" media="only screen and (max-width: 480px)">
+        /* Mobile styles */
+        @media only screen and (max-width: 480px) {
+
+            table[class*="container-for-gmail-android"] {
+                min-width: 290px !important;
+                width: 100% !important;
+            }
+
+            table[class="w320"] {
+                width: 320px !important;
+            }
+
+            img[class="force-width-gmail"] {
+                display: none !important;
+                width: 0 !important;
+                height: 0 !important;
+            }
+
+            a[class="button-width"],
+            a[class="button-mobile"] {
+                width: 248px !important;
+            }
+
+            td[class*="mobile-header-padding-left"] {
+                width: 160px !important;
+                padding-left: 0 !important;
+            }
+
+            td[class*="mobile-header-padding-right"] {
+                width: 160px !important;
+                padding-right: 0 !important;
+            }
+
+            td[class="header-lg"] {
+                font-size: 24px !important;
+                padding-bottom: 5px !important;
+            }
+
+            td[class="header-md"] {
+                font-size: 18px !important;
+                padding-bottom: 5px !important;
+            }
+
+            td[class="content-padding"] {
+                padding: 5px 0 30px !important;
+            }
+
+            td[class="button"] {
+                padding: 15px 0 5px !important;
+            }
+
+            td[class*="free-text"] {
+                padding: 10px 18px 30px !important;
+            }
+
+            img[class="force-width-img"],
+            img[class="force-width-full"] {
+                display: none !important;
+            }
+
+            td[class="info-block"] {
+                display: block !important;
+                width: 280px !important;
+                padding-bottom: 40px !important;
+            }
+
+            td[class="info-img"],
+            img[class="info-img"] {
+                width: 278px !important;
+            }
+
+            td[class="mini-block-container"] {
+                padding: 8px 20px !important;
+                width: 280px !important;
+            }
+
+            td[class="mini-block"] {
+                padding: 20px !important;
+            }
+
+            td[class="user-img"] {
+                display: block !important;
+                text-align: center !important;
+                width: 100% !important;
+                padding-bottom: 10px;
+            }
+
+            td[class="user-msg"] {
+                display: block !important;
+                padding-bottom: 20px !important;
+            }
+        }
+    </style>
+</head>
+
+<body bgcolor="#f7f7f7">
+<table align="center" cellpadding="0" cellspacing="0" class="container-for-gmail-android" width="100%">
+    <tr>
+        <td align="left" valign="top" width="100%" style="background-color: #ffffff;">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff" style="border-bottom: 1px solid #cccccc">
+                    <tr>
+                        <td width="100%" height="80" valign="top" style="text-align: center; vertical-align:middle;">
+                            <center>
+                                <table cellpadding="0" cellspacing="0" width="600" class="w320">
+                                    <tr>
+                                        <td style="vertical-align: middle;">
+                                            <a href="http://www.opensupports.com/" target="_blank"><img height="47" src="http://opensupports.com/logo.png" alt="logo"></a>
+                                        </td>
+                                    </tr>
+                                </table>
+                            </center>
+                            <!--[if gte mso 9]>
+                            </v:textbox>
+                            </v:rect>
+                            <![endif]-->
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+    <tr>
+        <td align="center" valign="top" width="100%" style="background-color: #f7f7f7;" class="content-padding">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="600" class="w320">
+                    <tr>
+                        <td class="header-lg">
+                            Account creato
+                        </td>
+                    </tr>
+                    <tr>
+                        <td class="free-text">
+                            Ciao, {{name}}. Abbiamo creato il tuo account.
+                        </td>
+                    </tr>
+                    <tr>
+                        <td class="mini-block-container">
+                            <table cellspacing="0" cellpadding="0" width="100%"  style="border-collapse:separate !important;">
+                                <tr>
+                                    <td class="mini-block">
+                                        <table cellpadding="0" cellspacing="0" width="100%">
+                                            <tr>
+                                                <td style="padding-bottom: 30px;">
+                                                   Puoi accedere al tuo account utilizzando questa email <i>({{to}})</i> e la password qui sotto.
+                                                    Ti consigliamo di cambiare la password dopo il primo accesso.
+                                                </td>
+                                            </tr>
+                                            <tr>
+                                                <td class="code-block">
+                                                    {{password}}
+                                                </td>
+                                            </tr>
+                                            <tr>
+                                                <td class="button">
+                                                    <div><!--[if mso]>
+                                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="{{url}}/" style="height:45px;v-text-anchor:middle;width:155px;" arcsize="15%" strokecolor="#ffffff" fillcolor="#ff6f6f">
+                                                            <w:anchorlock/>
+                                                            <center style="color:#ffffff;font-family:Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;">Access my account</center>
+                                                        </v:roundrect>
+                                                        <![endif]--><a class="button-mobile" target="_blank" href="{{url}}/"
+                                                                       style="background-color:#ff6f6f;border-radius:5px;color:#ffffff;display:inline-block;font-family:'Cabin', Helvetica, Arial, sans-serif;font-size:14px;font-weight:regular;line-height:45px;text-align:center;text-decoration:none;width:155px;-webkit-text-size-adjust:none;mso-hide:all;">Access my account</a></div>
+                                                </td>
+                                            </tr>
+                                        </table>
+                                    </td>
+                                </tr>
+                            </table>
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+    <tr>
+        <td align="center" valign="top" width="100%" style="background-color: #ffffff;  border-top: 1px solid #e5e5e5; border-bottom: 1px solid #e5e5e5; height: 100px;">
+            <center>
+                <table cellspacing="0" cellpadding="0" width="600" class="w320">
+                    <tr>
+                        <td style="padding: 25px 0 25px">
+                            <strong>OpenSupports</strong><br />
+                            Open source ticket system<br />
+                            www.opensupports.com<br /><br />
+                        </td>
+                    </tr>
+                </table>
+            </center>
+        </td>
+    </tr>
+</table>
+</body>
+</html>
\ No newline at end of file
diff --git a/server/libs/Controller.php b/server/libs/Controller.php
index 04c38f20..c05b7c33 100755
--- a/server/libs/Controller.php
+++ b/server/libs/Controller.php
@@ -2,6 +2,8 @@
 require_once 'libs/Validator.php';
 require_once 'models/Session.php';
 
+use RedBeanPHP\Facade as RedBean;
+
 abstract class Controller {
     private static $dataRequester;
 
@@ -14,7 +16,9 @@ abstract class Controller {
     public function getHandler() {
         return function () {
             try {
-                Session::getInstance()->setSessionPrefix(Setting::getSetting('session-prefix')->getValue());
+                if(RedBean::testConnection() && !Setting::isTableEmpty()) {
+                    Session::getInstance()->setSessionPrefix(Setting::getSetting('session-prefix')->getValue());
+                }
                 $this->validate();
                 $this->handler();
             } catch (\Exception $exception) {
diff --git a/server/models/APIKey.php b/server/models/APIKey.php
index 1094b4db..3affed1e 100755
--- a/server/models/APIKey.php
+++ b/server/models/APIKey.php
@@ -1,7 +1,7 @@
 <?php
 /**
  * @api {OBJECT} APIKey APIKey
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  * @apiGroup Data Structures
  * @apiParam {String} name Name of the APIKey.
  * @apiParam {String} token Token of the APIKey.
diff --git a/server/models/Article.php b/server/models/Article.php
index 74baac13..ad7788e3 100755
--- a/server/models/Article.php
+++ b/server/models/Article.php
@@ -1,7 +1,7 @@
 <?php
 /**
  * @api {OBJECT} Article Article
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  * @apiGroup Data Structures
  * @apiParam {Number} id Id of the article.
  * @apiParam {String} title Title of the article.
diff --git a/server/models/Ban.php b/server/models/Ban.php
index 363a4fea..7b421422 100755
--- a/server/models/Ban.php
+++ b/server/models/Ban.php
@@ -1,7 +1,7 @@
 <?php
 /**
  * @api {OBJECT} Ban Ban
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  * @apiGroup Data Structures
  * @apiParam {Email} email The email address that is banned.
  */
diff --git a/server/models/CustomResponse.php b/server/models/CustomResponse.php
index 9243089f..e4f284ce 100755
--- a/server/models/CustomResponse.php
+++ b/server/models/CustomResponse.php
@@ -1,7 +1,7 @@
 <?php
 /**
  * @api {OBJECT} CustomResponse CustomResponse
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  * @apiGroup Data Structures
  * @apiParam {Number} id Id of the custom response.
  * @apiParam {String} content Content of the custom response.
diff --git a/server/models/Department.php b/server/models/Department.php
index 2a03dc9b..eef1dcf5 100755
--- a/server/models/Department.php
+++ b/server/models/Department.php
@@ -3,7 +3,7 @@ use RedBeanPHP\Facade as RedBean;
 
 /**
  * @api {OBJECT} Department Department
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  * @apiGroup Data Structures
  * @apiParam {Number} id Id of the department.
  * @apiParam {String} name Name of the department.
diff --git a/server/models/Language.php b/server/models/Language.php
index 7a44db84..20cccc88 100755
--- a/server/models/Language.php
+++ b/server/models/Language.php
@@ -13,7 +13,8 @@ class Language extends DataStore {
         'ru',
         'cn',
         'in',
-        'tr'
+        'tr',
+        'it'
     ];
     
     public static function getProps() {
diff --git a/server/models/Log.php b/server/models/Log.php
index dc011454..aa8119cc 100755
--- a/server/models/Log.php
+++ b/server/models/Log.php
@@ -2,7 +2,7 @@
 use RedBeanPHP\Facade as RedBean;
 /**
  * @api {OBJECT} Log Log
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  * @apiGroup Data Structures
  * @apiParam {String} type The type of the log.
  * @apiParam {String} to Object where the action was performed.
diff --git a/server/models/MailTemplate.php b/server/models/MailTemplate.php
index 6f1bce1f..0bf4d659 100755
--- a/server/models/MailTemplate.php
+++ b/server/models/MailTemplate.php
@@ -3,7 +3,7 @@ use RedBeanPHP\Facade as RedBean;
 
 /**
  * @api {OBJECT} MailTemplate MailTemplate
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  * @apiGroup Data Structures
  * @apiParam {String} type The type of the mail template.
  * @apiParam {String} subject The subject of the mail template.
diff --git a/server/models/Response.php b/server/models/Response.php
index 0220a225..077cac89 100755
--- a/server/models/Response.php
+++ b/server/models/Response.php
@@ -25,4 +25,10 @@ class Response {
         $app->response->setBody(json_encode($response));
         $app->response->finalize();
     }
+
+    public static function respond403() {
+        $app = \Slim\Slim::getInstance();
+        $app->response->setStatus(403);
+        $app->response->finalize();
+    }
 }
diff --git a/server/models/Staff.php b/server/models/Staff.php
index dd448d35..ffe076a0 100755
--- a/server/models/Staff.php
+++ b/server/models/Staff.php
@@ -1,7 +1,7 @@
 <?php
 /**
  * @api {OBJECT} Staff Staff
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  * @apiGroup Data Structures
  * @apiParam {String} name Name of the staff member.
  * @apiParam {String} email Email of the staff member.
@@ -10,6 +10,7 @@
  * @apiParam {Object[]} departments The departments the staff member has assigned.
  * @apiParam {[Ticket](#api-Data_Structures-ObjectTicket)[]} tickets The tickets the staff member has assigned.
  * @apiParam {Number} lastLogin The last login of the staff member.
+ * @apiParam {Boolean} sendEmailOnNewTicket Indicates the staff member receives a mail when a ticket is created.
  */
 
 class Staff extends DataStore {
diff --git a/server/models/Stat.php b/server/models/Stat.php
index 7b4b1ba0..e7b1ad24 100755
--- a/server/models/Stat.php
+++ b/server/models/Stat.php
@@ -1,7 +1,7 @@
 <?php
 /**
  * @api {OBJECT} Stat Stat
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  * @apiGroup Data Structures
  * @apiParam {Number} date The date of the stat as a number in format YYYYMMDD.
  * @apiParam {String} type The type of the stat. It can be CREATE_TICKET, CLOSE, SIGNUP, COMMENT, ASSIGN or UNASSIGN
diff --git a/server/models/Ticket.php b/server/models/Ticket.php
index 337e99a9..606c70bd 100755
--- a/server/models/Ticket.php
+++ b/server/models/Ticket.php
@@ -1,7 +1,7 @@
 <?php
 /**
  * @api {OBJECT} Ticket Ticket
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  * @apiGroup Data Structures
  * @apiParam {Number}  ticketNumber The number of the ticket.
  * @apiParam {String}  title The title of the ticket.
diff --git a/server/models/Ticketevent.php b/server/models/Ticketevent.php
index 238bbe9a..1db30dd7 100755
--- a/server/models/Ticketevent.php
+++ b/server/models/Ticketevent.php
@@ -1,7 +1,7 @@
 <?php
 /**
  * @api {OBJECT} TicketEvent TicketEvent
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  * @apiGroup Data Structures
  * @apiParam {String}  type The type of the ticket event. It can be COMMENT, ASSIGN, UN_ASSIGN, CLOSE, RE_OPEN, DEPARTMENT_CHANGED or PRIORITY_CHANGED
  * @apiParam {String}  content The content of the ticket event.
diff --git a/server/models/Topic.php b/server/models/Topic.php
index 0750afa3..9d4dc19d 100755
--- a/server/models/Topic.php
+++ b/server/models/Topic.php
@@ -1,7 +1,7 @@
 <?php
 /**
  * @api {OBJECT} Topic Topic
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  * @apiGroup Data Structures
  * @apiParam {Number} id Id of the topic.
  * @apiParam {String} name Name of the topic.
diff --git a/server/models/User.php b/server/models/User.php
index c16323f8..0fc12745 100755
--- a/server/models/User.php
+++ b/server/models/User.php
@@ -3,7 +3,7 @@ use RedBeanPHP\Facade as RedBean;
 
 /**
  * @api {OBJECT} User User
- * @apiVersion 4.0.0
+ * @apiVersion 4.1.0
  * @apiGroup Data Structures
  * @apiParam {String} email The email of the user.
  * @apiParam {Number} id The id of the user.
diff --git a/tests/staff/add.rb b/tests/staff/add.rb
index f9bafedc..7de77291 100644
--- a/tests/staff/add.rb
+++ b/tests/staff/add.rb
@@ -24,7 +24,7 @@ describe'/staff/add' do
         (row['level']).should.equal('2')
 
         row = $database.getRow('department', 1, 'id')
-        (row['owners']).should.equal('2')
+        (row['owners']).should.equal('3')
 
         lastLog = $database.getLastRow('log')
         (lastLog['type']).should.equal('ADD_STAFF')
@@ -46,6 +46,6 @@ describe'/staff/add' do
         (result['message']).should.equal('ALREADY_A_STAFF')
 
         row = $database.getRow('department', 1, 'id')
-        (row['owners']).should.equal('2')
+        (row['owners']).should.equal('3')
     end
 end
\ No newline at end of file
diff --git a/tests/staff/delete.rb b/tests/staff/delete.rb
index caaa764f..25ba48de 100644
--- a/tests/staff/delete.rb
+++ b/tests/staff/delete.rb
@@ -6,29 +6,29 @@ describe'/staff/delete' do
         result= request('/staff/delete', {
             csrf_userid: $csrf_userid,
             csrf_token: $csrf_token,
-            staffId:2
+            staffId: 3
         })
 
         (result['status']).should.equal('success')
 
-        row = $database.getRow('staff', 2, 'id')
+        row = $database.getRow('staff', 3, 'id')
         (row).should.equal(nil)
 
         row = $database.getRow('department', 1, 'id')
-        (row['owners']).should.equal('2')
+        (row['owners']).should.equal('3')
 
     end
     it 'should fail delete if staff member is does not exist' do
         result= request('/staff/delete', {
             csrf_userid: $csrf_userid,
             csrf_token: $csrf_token,
-            staffId:2
+            staffId: 3
         })
 
         (result['status']).should.equal('fail')
         (result['message']).should.equal('INVALID_STAFF')
 
         row = $database.getRow('department', 1, 'id')
-        (row['owners']).should.equal('2')
+        (row['owners']).should.equal('3')
     end
 end
\ No newline at end of file
diff --git a/tests/staff/edit.rb b/tests/staff/edit.rb
index 117b7ee5..94b1fb1b 100644
--- a/tests/staff/edit.rb
+++ b/tests/staff/edit.rb
@@ -9,22 +9,22 @@ describe'/staff/edit' do
             email: 'LittleLannister@opensupports.com',
             level: 1,
             departments: '[1, 2]',
-            staffId: 2
+            staffId: 3
         })
 
         (result['status']).should.equal('success')
 
-        row = $database.getRow('staff', 2, 'id')
+        row = $database.getRow('staff', 3, 'id')
 
         (row['email']).should.equal('LittleLannister@opensupports.com')
         (row['level']).should.equal('1')
 
-        rows = $database.getRow('department_staff', 2, 'staff_id')
+        rows = $database.getRow('department_staff', 3, 'staff_id')
 
         (rows['department_id']).should.equal('1')
 
         row = $database.getRow('department', 1, 'id')
-        (row['owners']).should.equal('2')
+        (row['owners']).should.equal('3')
 
         row = $database.getRow('department', 2, 'id')
         (row['owners']).should.equal('2')
@@ -49,7 +49,7 @@ describe'/staff/edit' do
             csrf_userid: $csrf_userid,
             csrf_token: $csrf_token,
             email: 'newwstaff@opensupports.com',
-            sendEmailOnNewTicket: '1'
+            sendEmailOnNewTicket: 1
         })
 
         (result['status']).should.equal('success')
@@ -61,7 +61,7 @@ describe'/staff/edit' do
         (row['send_email_on_new_ticket']).should.equal('1')
 
         row = $database.getRow('department', 1, 'id')
-        (row['owners']).should.equal('3')
+        (row['owners']).should.equal('4')
 
     end
 end
\ No newline at end of file
diff --git a/tests/staff/get-all.rb b/tests/staff/get-all.rb
index 874664c7..3f4708a6 100644
--- a/tests/staff/get-all.rb
+++ b/tests/staff/get-all.rb
@@ -23,13 +23,13 @@ describe'/staff/get-all' do
         (result['data'][0]['assignedTickets']).should.equal(3)
         (result['data'][0]['closedTickets']).should.equal(0)
 
-        (result['data'][1]['name']).should.equal('Arya Stark')
-        (result['data'][1]['email']).should.equal('newwstaff@opensupports.com')
-        (result['data'][1]['profilePic']).should.equal('')
-        (result['data'][1]['level']).should.equal('2')
-        (result['data'][1]['departments'][0]['id']).should.equal('1')
-        (result['data'][1]['departments'][0]['name']).should.equal('Help and Support')
-        (result['data'][1]['assignedTickets']).should.equal(0)
-        (result['data'][1]['closedTickets']).should.equal(0)
+        (result['data'][2]['name']).should.equal('Arya Stark')
+        (result['data'][2]['email']).should.equal('newwstaff@opensupports.com')
+        (result['data'][2]['profilePic']).should.equal('')
+        (result['data'][2]['level']).should.equal('2')
+        (result['data'][2]['departments'][0]['id']).should.equal('1')
+        (result['data'][2]['departments'][0]['name']).should.equal('Help and Support')
+        (result['data'][2]['assignedTickets']).should.equal(0)
+        (result['data'][2]['closedTickets']).should.equal(0)
     end
 end
\ No newline at end of file
diff --git a/tests/staff/get.rb b/tests/staff/get.rb
index 86f1870b..6470ea25 100644
--- a/tests/staff/get.rb
+++ b/tests/staff/get.rb
@@ -13,12 +13,13 @@ describe '/staff/get/' do
         (result['data']['staff']).should.equal(true)
         (result['data']['email']).should.equal('staff@opensupports.com')
         (result['data']['level']).should.equal('3')
+        (result['data']['sendEmailOnNewTicket']).should.equal('1')
     end
     it 'should return staff member data with staff Id' do
         result = request('/staff/get', {
             csrf_userid: $csrf_userid,
             csrf_token: $csrf_token,
-            staffId:2
+            staffId: 3
         })
 
         (result['status']).should.equal('success')
@@ -26,5 +27,6 @@ describe '/staff/get/' do
         (result['data']['staff']).should.equal(true)
         (result['data']['email']).should.equal('tyrion@opensupports.com')
         (result['data']['level']).should.equal('2')
+        (result['data']['sendEmailOnNewTicket']).should.equal('0')
     end
 end
\ No newline at end of file
diff --git a/tests/system/file-upload-download.rb b/tests/system/file-upload-download.rb
index ac407196..42da8593 100644
--- a/tests/system/file-upload-download.rb
+++ b/tests/system/file-upload-download.rb
@@ -37,31 +37,13 @@ describe 'File Upload and Download' do
         (result.body).should.equal(file.read)
     end
 
-    it 'should not download if author is not logged' do
+    it 'should download if department owner is logged' do
         request('/user/logout')
         Scripts.login('staff@opensupports.com', 'staff', true)
 
-        ticket = $database.getLastRow('ticket')
-
-        result = plainRequest('/system/download', {
-            'csrf_userid' => $csrf_userid,
-            'csrf_token' => $csrf_token,
-            'file' => ticket['file']
-        }, 'GET')
-
-        (result.body).should.equal('')
-    end
-
-    it 'should download if owner is logged' do
         ticket = $database.getLastRow('ticket')
         file = File.open("../server/files/" + ticket['file'])
 
-        request('/staff/assign-ticket', {
-            'csrf_userid' => $csrf_userid,
-            'csrf_token' => $csrf_token,
-            'ticketNumber' => ticket['ticket_number']
-        })
-
         result = plainRequest('/system/download', {
             'csrf_userid' => $csrf_userid,
             'csrf_token' => $csrf_token,
diff --git a/tests/system/get-mail-templates.rb b/tests/system/get-mail-templates.rb
index 97a63e65..c0a7705d 100644
--- a/tests/system/get-mail-templates.rb
+++ b/tests/system/get-mail-templates.rb
@@ -10,6 +10,6 @@ describe'system/get-mail-templates' do
 
             (result['status']).should.equal('success')
 
-            (result['data'].size).should.equal(100)
+            (result['data'].size).should.equal(110)
         end
 end
diff --git a/tests/ticket/comment.rb b/tests/ticket/comment.rb
index d6858ca4..fe1dfb97 100644
--- a/tests/ticket/comment.rb
+++ b/tests/ticket/comment.rb
@@ -91,9 +91,30 @@ describe '/ticket/comment/' do
 
         (result['status']).should.equal('fail')
         (result['message']).should.equal('NO_PERMISSION')
+
+        request('/user/logout')
+        Scripts.login($staff[:email], $staff[:password], true)
+        request('/staff/add', {
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token,
+            name: 'Jorah mormont',
+            email: 'jorah@opensupports.com',
+            password: 'testpassword',
+            level: 2,
+            profilePic: '',
+            departments: '[1]'
+        })
+
+        request('/user/logout')
+        Scripts.login('jorah@opensupports.com', 'testpassword', true)
+        result = request('/ticket/comment', {
+            content: 'some comment content',
+            ticketNumber: @ticketNumber,
+            csrf_userid: $csrf_userid,
+            csrf_token: $csrf_token
+        })
+
+        (result['status']).should.equal('fail')
+        (result['message']).should.equal('NO_PERMISSION')
     end
-
-    #it 'should add comment if logged as ticket owner' do
-
-    #end
 end