diff --git a/client/src/app/admin/panel/tickets/admin-panel-view-ticket.js b/client/src/app/admin/panel/tickets/admin-panel-view-ticket.js
index f9f34b20..5d2583ec 100644
--- a/client/src/app/admin/panel/tickets/admin-panel-view-ticket.js
+++ b/client/src/app/admin/panel/tickets/admin-panel-view-ticket.js
@@ -71,7 +71,7 @@ class AdminPanelViewTicket extends React.Component {
     retrieveTicket() {
         API.call({
             path: '/ticket/get',
-            date: {
+            data: {
                 ticketNumber: this.props.params.ticketNumber
             }
         }).then(this.onRetrieveSuccess.bind(this)).catch(this.onRetrieveFail.bind(this))
@@ -82,6 +82,15 @@ class AdminPanelViewTicket extends React.Component {
             loading: false,
             ticket: result.data
         });
+
+        if(result.data.unreadStaff) {
+            API.call({
+                path: '/ticket/seen',
+                data: {
+                    ticketNumber: this.props.params.ticketNumber
+                }
+            })
+        }
     }
 
     onRetrieveFail() {
diff --git a/client/src/app/demo/components-demo-page.js b/client/src/app/demo/components-demo-page.js
index 1d5da38f..ef679cbd 100644
--- a/client/src/app/demo/components-demo-page.js
+++ b/client/src/app/demo/components-demo-page.js
@@ -15,6 +15,7 @@ const DropDown = require('core-components/drop-down');
 const Menu = require('core-components/menu');
 const Tooltip = require('core-components/tooltip');
 const Table = require('core-components/table');
+const InfoTooltip = require('core-components/info-tooltip');
 
 let dropDownItems = [{content: 'English'}, {content: 'Spanish'}, {content: 'German'}, {content: 'Portuguese'}, {content: 'Japanese'}];
 let secondaryMenuItems = [
@@ -168,6 +169,12 @@ let DemoPage = React.createClass({
                     return ans;
                 }}/>
             )
+        },
+        {
+            title: 'InfoTooltip',
+            render: (
+                <InfoTooltip type="warning" text="No staff member is assigned to this department." />
+            )
         }
 	],
 
@@ -197,4 +204,4 @@ let DemoPage = React.createClass({
 	}
 });
 
-export default DemoPage;
\ No newline at end of file
+export default DemoPage;
diff --git a/client/src/app/main/dashboard/dashboard-ticket/dashboard-ticket-page.js b/client/src/app/main/dashboard/dashboard-ticket/dashboard-ticket-page.js
index c6ea17bc..959fe32f 100644
--- a/client/src/app/main/dashboard/dashboard-ticket/dashboard-ticket-page.js
+++ b/client/src/app/main/dashboard/dashboard-ticket/dashboard-ticket-page.js
@@ -2,6 +2,9 @@ import React from 'react';
 import _ from 'lodash';
 import {connect} from 'react-redux';
 
+import i18n from 'lib-app/i18n';
+import API from 'lib-app/api-call';
+
 import SessionActions from 'actions/session-actions';
 import TicketViewer from 'app-components/ticket-viewer';
 
@@ -11,16 +14,35 @@ class DashboardTicketPage extends React.Component {
         tickets: React.PropTypes.array
     };
 
+    componentDidMount() {
+        let ticket = this.getTicketData();
+
+        if(ticket.unread) {
+            API.call({
+                path: '/ticket/seen',
+                data: {
+                    ticketNumber: ticket.ticketNumber
+                }
+            });
+        }
+    }
+
     render() {
+        let ticketView = i18n('NO_PERMISSION');
+
+        if(!_.isEmpty(this.getTicketData())) {
+            ticketView = <TicketViewer ticket={this.getTicketData()} onChange={this.retrieveUserData.bind(this)}/>;
+        }
+
         return (
             <div className="dashboard-ticket-page">
-                <TicketViewer ticket={this.getTicketData()} onChange={this.retrieveUserData.bind(this)}/>
+                {ticketView}
             </div>
         );
     }
 
     getTicketData() {
-        return _.find(this.props.tickets, {ticketNumber: this.props.params.ticketNumber});
+        return _.find(this.props.tickets, {ticketNumber: this.props.params.ticketNumber}) || {};
     }
 
     retrieveUserData() {
@@ -32,4 +54,4 @@ export default connect((store) => {
     return {
         tickets: store.session.userTickets
     };
-})(DashboardTicketPage);
\ No newline at end of file
+})(DashboardTicketPage);
diff --git a/client/src/core-components/info-tooltip.js b/client/src/core-components/info-tooltip.js
new file mode 100644
index 00000000..92c6ca24
--- /dev/null
+++ b/client/src/core-components/info-tooltip.js
@@ -0,0 +1,54 @@
+import React from 'react';
+import classNames from 'classnames';
+
+import i18n from 'lib-app/i18n';
+import Icon from 'core-components/icon';
+import Tooltip from 'core-components/tooltip';
+
+class InfoTooltip extends React.Component {
+    static propTypes = {
+        type: React.PropTypes.oneOf(['default', 'warning']),
+        text: React.PropTypes.string.isRequired
+    };
+
+    static defaultProps = {
+        type: 'default'
+    };
+
+    render() {
+        let name = (this.props.type === 'default') ? 'question-circle' : 'exclamation-triangle';
+
+        return (
+            <div className={this.getClass()}>
+                <Tooltip content={this.renderText()} openOnHover>
+                    <span className="info-tooltip__icon">
+                        <Icon name={name}/>
+                    </span>
+                </Tooltip>
+            </div>
+        );
+    }
+
+    renderText() {
+        let message = (this.props.type === 'default') ? i18n('INFO') : i18n('WARNING');
+        return (
+            <div className="info-tooltip__text">
+                <div className="info-tooltip__text-title">
+                    {message}
+                </div>
+                {this.props.text}
+            </div>
+        );
+    }
+
+    getClass() {
+        let classes = {
+            'info-tooltip': true,
+            'info-tooltip_warning': (this.props.type === 'warning')
+        };
+
+        return classNames(classes);
+    }
+}
+
+export default InfoTooltip;
diff --git a/client/src/core-components/info-tooltip.scss b/client/src/core-components/info-tooltip.scss
new file mode 100644
index 00000000..63691bad
--- /dev/null
+++ b/client/src/core-components/info-tooltip.scss
@@ -0,0 +1,26 @@
+@import "../scss/vars";
+
+.info-tooltip {
+    &__text {
+        &-title {
+            color: $secondary-blue;
+            font-size: $font-size--md;
+        }
+    }
+
+    &__icon {
+        color: $secondary-blue;
+    }
+
+    &_warning {
+        .info-tooltip__icon {
+            color: $primary-red;
+        }
+
+        .info-tooltip__text {
+            &-title {
+                color: $primary-red;
+            }
+        }
+    }
+}
diff --git a/client/src/data/fixtures/ticket-fixtures.js b/client/src/data/fixtures/ticket-fixtures.js
index 573ccd61..b83a8a76 100644
--- a/client/src/data/fixtures/ticket-fixtures.js
+++ b/client/src/data/fixtures/ticket-fixtures.js
@@ -78,6 +78,16 @@ module.exports = [
             };
         }
     },
+    {
+        path: '/ticket/seen',
+        time: 200,
+        response: function () {
+            return {
+                status: 'success',
+                data: {}
+            };
+        }
+    },
     {
         path: '/ticket/get',
         time: 1000,
@@ -96,6 +106,7 @@ module.exports = [
                     file: 'http://www.opensupports.com/some_file.zip',
                     language: 'en',
                     unread: false,
+                    unreadStaff: true,
                     closed: false,
                     priority: 'medium',
                     author: {
@@ -203,4 +214,4 @@ module.exports = [
             };
         }
     }
-];
\ No newline at end of file
+];
diff --git a/client/src/data/languages/en.js b/client/src/data/languages/en.js
index 3721809b..e964ceec 100644
--- a/client/src/data/languages/en.js
+++ b/client/src/data/languages/en.js
@@ -72,6 +72,8 @@ export default {
     'UN_ASSIGN': 'Unassign',
     'VIEW_TICKET': 'View Ticket',
     'SELECT_CUSTOM_RESPONSE': 'Select a custom response...',
+    'WARNING': 'Warning',
+    'INFO': 'Information',
     'ALL_DEPARTMENTS': 'All Departments',
 
     //VIEW DESCRIPTIONS
@@ -112,4 +114,4 @@ export default {
     'OLD_PASSWORD_INCORRECT': 'Old password is incorrect',
     'WILL_LOSE_CHANGES': 'You haven\'t save. Your changes will be lost.',
     'WILL_DELETE_CUSTOM_RESPONSE': 'The custom response will be deleted.'
-};
\ No newline at end of file
+};