diff --git a/client/src/actions/admin-data-actions.js b/client/src/actions/admin-data-actions.js
index 624f0b82..f9ac73f7 100644
--- a/client/src/actions/admin-data-actions.js
+++ b/client/src/actions/admin-data-actions.js
@@ -10,5 +10,35 @@ export default {
                 data: {}
             })
         };
+    },
+
+    retrieveMyTickets() {
+        return {
+            type: 'MY_TICKETS',
+            payload: API.call({
+                path: '/staff/get-tickets',
+                data: {}
+            })
+        };
+    },
+
+    retrieveNewTickets() {
+        return {
+            type: 'NEW_TICKETS',
+            payload: API.call({
+                path: '/staff/get-new-tickets',
+                data: {}
+            })
+        };
+    },
+
+    retrieveAllTickets() {
+        return {
+            type: 'ALL_TICKETS',
+            payload: API.call({
+                path: '/staff/get-all-tickets',
+                data: {}
+            })
+        };
     }
 };
\ No newline at end of file
diff --git a/client/src/actions/session-actions.js b/client/src/actions/session-actions.js
index 08c95be8..2d1b7995 100644
--- a/client/src/actions/session-actions.js
+++ b/client/src/actions/session-actions.js
@@ -1,9 +1,8 @@
 import API from 'lib-app/api-call';
+import AdminDataActions from 'actions/admin-data-actions';
 import sessionStore from 'lib-app/session-store';
 import store from 'app/store';
 
-import ConfigActions from 'actions/config-actions';
-
 export default {
     login(loginData) {
         return {
@@ -13,6 +12,10 @@ export default {
                 data: loginData
             }).then((result) => {
                 store.dispatch(this.getUserData(result.data.userId, result.data.token, result.data.staff));
+                
+                if(result.data.staff) {
+                    store.dispatch(AdminDataActions.retrieveCustomResponses());
+                }
 
                 return result;
             })
diff --git a/client/src/app-components/__tests__/ticket-list-test.js b/client/src/app-components/__tests__/ticket-list-test.js
new file mode 100644
index 00000000..8e591a48
--- /dev/null
+++ b/client/src/app-components/__tests__/ticket-list-test.js
@@ -0,0 +1,188 @@
+const _ = require('lodash');
+const TicketInfo = ReactMock();
+const Table = ReactMock();
+const Button = ReactMock();
+const Tooltip = ReactMock();
+const Dropdown = ReactMock();
+const i18n = stub().returnsArg(0);
+
+const TicketList = requireUnit('app-components/ticket-list', {
+    'app-components/ticket-info': TicketInfo,
+    'core-components/table': Table,
+    'core-components/button': Button,
+    'core-components/tooltip': Tooltip,
+    'core-components/drop-down': Dropdown,
+    'lib-app/i18n': i18n
+});
+
+describe('TicketList component', function () {
+    let ticketList, table, dropdown;
+    let tickets = (function() {
+        let ticket = {
+            unread: false,
+            closed: false,
+            title: 'This is not working',
+            ticketNumber: 123124,
+            date: '20160215',
+            department: {
+                id: 1,
+                name: 'Sales Support'
+            },
+            priority: 'low',
+            author: {
+                id: 3,
+                name: 'Francisco Villegas'
+            }
+        };
+        let list = _.range(5).map(() => ticket);
+
+        list = list.concat(_.range(5).map(() => {
+            return _.extend({}, ticket, {
+                department: {
+                    id: 2,
+                    name: 'Tech Help'
+                }
+            })
+        }));
+
+        return list;
+    })();
+
+    function renderTicketList(props = {}) {
+        ticketList = TestUtils.renderIntoDocument(
+            <TicketList tickets={tickets} {...props}/>
+        );
+
+        table = TestUtils.scryRenderedComponentsWithType(ticketList, Table);
+        dropdown = TestUtils.scryRenderedComponentsWithType(ticketList, Dropdown);
+    }
+
+    it('should pass correct props to Table', function () {
+        renderTicketList();
+        expect(table[0].props.loading).to.equal(false);
+        expect(table[0].props.pageSize).to.equal(10);
+        expect(table[0].props.headers).to.deep.equal([
+            {
+                key: 'number',
+                value: i18n('NUMBER'),
+                className: 'ticket-list__number col-md-1'
+            },
+            {
+                key: 'title',
+                value: i18n('TITLE'),
+                className: 'ticket-list__title col-md-6'
+            },
+            {
+                key: 'department',
+                value: i18n('DEPARTMENT'),
+                className: 'ticket-list__department col-md-3'
+            },
+            {
+                key: 'date',
+                value: i18n('DATE'),
+                className: 'ticket-list__date col-md-2'
+            }
+        ]);
+    });
+    
+    it('should pass loading to Table', function () {
+        renderTicketList({loading: true});
+        expect(table[0].props.loading).to.equal(true);
+    });
+    
+    it('should pass correct compare function to Table', function () {
+        let minCompare = table[0].props.comp;
+
+        let row1 = {
+            closed: false,
+            unread: false,
+            date: '20160405'
+        };
+        let row2 = {
+            closed: false,
+            unread: false,
+            date: '20160406'
+        };
+        expect(minCompare(row1, row2)).to.equal(1);
+
+        row1.unread = true;
+        expect(minCompare(row1, row2)).to.equal(-1);
+
+        row2.unread = true;
+        expect(minCompare(row1, row2)).to.equal(1);
+
+        row2.date = '20160401';
+        expect(minCompare(row1, row2)).to.equal(-1);
+    });
+    
+    describe('when using secondary type', function () {
+        beforeEach(function () {
+            renderTicketList({
+                type: 'secondary',
+                departments: [
+                    {id: 1, name: 'Sales Support'},
+                    {id: 2, name: 'Tech Help'}
+                ]
+            });
+        });
+
+        it('should pass correct props to Table', function () {
+            expect(table[0].props.headers).to.deep.equal([
+                {
+                    key: 'number',
+                    value: i18n('NUMBER'),
+                    className: 'ticket-list__number col-md-1'
+                },
+                {
+                    key: 'title',
+                    value: i18n('TITLE'),
+                    className: 'ticket-list__title col-md-4'
+                },
+                {
+                    key: 'priority',
+                    value: i18n('PRIORITY'),
+                    className: 'ticket-list__priority col-md-1'
+                },
+                {
+                    key: 'department',
+                    value: i18n('DEPARTMENT'),
+                    className: 'ticket-list__department col-md-2'
+                },
+                {
+                    key: 'author',
+                    value: i18n('AUTHOR'),
+                    className: 'ticket-list__author col-md-2'
+                },
+                {
+                    key: 'date',
+                    value: i18n('DATE'),
+                    className: 'ticket-list__date col-md-2'
+                }
+            ]);
+        });
+
+        it('should pass correct props to dropdown', function () {
+            expect(dropdown[0].props.items).to.deep.equal([
+                {content: i18n('ALL_DEPARTMENTS')},
+                {content: 'Sales Support'},
+                {content: 'Tech Help'}
+            ]);
+            expect(dropdown[0].props.size).to.equal('medium');
+        });
+
+        it('should filter tickets by department when DropDown changes', function () {
+            dropdown[0].props.onChange({index: 1});
+            _.forEach(table[0].props.rows, function (row) {
+                expect(row.department).to.equal('Sales Support');
+            });
+
+            dropdown[0].props.onChange({index: 2});
+            _.forEach(table[0].props.rows, function (row) {
+                expect(row.department).to.equal('Tech Help');
+            });
+
+            dropdown[0].props.onChange({index: 0});
+            expect(table[0].props.rows.length).to.equal(10);
+        });
+    });
+});
\ No newline at end of file
diff --git a/client/src/app-components/ticket-event.js b/client/src/app-components/ticket-event.js
index dd99b24c..3130b91a 100644
--- a/client/src/app-components/ticket-event.js
+++ b/client/src/app-components/ticket-event.js
@@ -17,7 +17,7 @@ class TicketEvent extends React.Component {
         ]),
         author: React.PropTypes.object,
         content: React.PropTypes.string,
-        date: React.PropTypes.number
+        date: React.PropTypes.string
     };
 
     render() {
diff --git a/client/src/app-components/ticket-list.js b/client/src/app-components/ticket-list.js
index 14b8a99f..3f9b2e61 100644
--- a/client/src/app-components/ticket-list.js
+++ b/client/src/app-components/ticket-list.js
@@ -1,16 +1,20 @@
 import React from 'react';
+import _ from 'lodash';
 
 import i18n from 'lib-app/i18n';
+import DateTransformer from 'lib-core/date-transformer';
 
+import TicketInfo from 'app-components/ticket-info';
 import Table from 'core-components/table';
 import Button from 'core-components/button';
 import Tooltip from 'core-components/tooltip';
-import TicketInfo from 'app-components/ticket-info';
-
-import DateTransformer from 'lib-core/date-transformer';
+import DropDown from 'core-components/drop-down';
 
 class TicketList extends React.Component {
     static propTypes = {
+        departments: React.PropTypes.array,
+        loading: React.PropTypes.bool,
+        ticketPath: React.PropTypes.string,
         tickets: React.PropTypes.arrayOf(React.PropTypes.object),
         type: React.PropTypes.oneOf([
             'primary',
@@ -19,18 +23,58 @@ class TicketList extends React.Component {
     };
 
     static defaultProps = {
+        loading: false,
         tickets: [],
+        departments: [],
+        ticketPath: '/dashboard/ticket/',
         type: 'primary'
     };
 
+    state = {
+        selectedDepartment: 0
+    };
+
     render() {
         return (
             <div className="ticket-list">
-                <Table headers={this.getTableHeaders()} rows={this.getTableRows()} pageSize={10} comp={this.compareFunction} />
+                {(this.props.type === 'secondary') ? this.renderDepartmentsDropDown() : null}
+                <Table loading={this.props.loading} headers={this.getTableHeaders()} rows={this.getTableRows()} pageSize={10} comp={this.compareFunction} />
             </div>
         );
     }
 
+    renderDepartmentsDropDown() {
+        return (
+            <div className="ticket-list__department-selector">
+                <DropDown {...this.getDepartmentDropdownProps()} />
+            </div>
+        );
+    }
+
+    getDepartmentDropdownProps() {
+        return {
+            items: this.getDepartments(),
+            onChange: (event) => {
+                this.setState({
+                    selectedDepartment: event.index && this.props.departments[event.index - 1].id
+                });
+            },
+            size: 'medium'
+        };
+    }
+
+    getDepartments() {
+        let departments = this.props.departments.map((department) => {
+            return {content: department.name};
+        });
+
+        departments.unshift({
+            content: i18n('ALL_DEPARTMENTS')
+        });
+
+        return departments;
+    }
+
     getTableHeaders() {
         if (this.props.type  == 'primary' ) {
             return [
@@ -92,7 +136,13 @@ class TicketList extends React.Component {
     }
 
     getTableRows() {
-        return this.props.tickets.map(this.gerTicketTableObject.bind(this));
+        return this.getTickets().map(this.gerTicketTableObject.bind(this));
+    }
+
+    getTickets() {
+        return (this.state.selectedDepartment) ? _.filter(this.props.tickets, (ticket) => {
+            return ticket.department.id == this.state.selectedDepartment
+        }) : this.props.tickets;
     }
 
     gerTicketTableObject(ticket) {
@@ -105,7 +155,7 @@ class TicketList extends React.Component {
                 </Tooltip>
             ),
             title: (
-                <Button className="ticket-list__title-link" type="clean" route={{to: '/dashboard/ticket/' + ticket.ticketNumber}}>
+                <Button className="ticket-list__title-link" type="clean" route={{to: this.props.ticketPath + ticket.ticketNumber}}>
                     {titleText}
                 </Button>
             ),
@@ -137,8 +187,6 @@ class TicketList extends React.Component {
     }
 
     compareFunction(row1, row2) {
-        let ans = 0;
-
         if (row1.closed == row2.closed) {
             if (row1.unread == row2.unread) {
                 let s1 = row1.date;
diff --git a/client/src/app-components/tiket-list.scss b/client/src/app-components/ticket-list.scss
similarity index 92%
rename from client/src/app-components/tiket-list.scss
rename to client/src/app-components/ticket-list.scss
index 2355c6e4..416d55c5 100644
--- a/client/src/app-components/tiket-list.scss
+++ b/client/src/app-components/ticket-list.scss
@@ -2,6 +2,10 @@
 
 .ticket-list {
 
+    &__department-selector {
+        margin-bottom: 25px;
+    }
+
     &__number {
         text-align: left;
     }
diff --git a/client/src/app-components/ticket-viewer.js b/client/src/app-components/ticket-viewer.js
index d45dd4b4..536730f3 100644
--- a/client/src/app-components/ticket-viewer.js
+++ b/client/src/app-components/ticket-viewer.js
@@ -1,11 +1,10 @@
 import React from 'react';
 import _ from 'lodash';
+import RichTextEditor from 'react-rte-browserify';
 
 import i18n  from 'lib-app/i18n';
 import API   from 'lib-app/api-call';
-import store from 'app/store';
 import SessionStore       from 'lib-app/session-store';
-import SessionActions     from 'actions/session-actions';
 
 import TicketEvent        from 'app-components/ticket-event';
 import AreYouSure         from 'app-components/are-you-sure';
@@ -20,6 +19,7 @@ class TicketViewer extends React.Component {
         ticket: React.PropTypes.object,
         onChange: React.PropTypes.func,
         editable: React.PropTypes.bool,
+        customResponses: React.PropTypes.array,
         assignmentAllowed: React.PropTypes.bool
     };
 
@@ -32,13 +32,11 @@ class TicketViewer extends React.Component {
         }
     };
 
-    constructor(props) {
-        super(props);
-
-        this.state = {
-            loading: false
-        };
-    }
+    state = {
+        loading: false,
+        commentValue: RichTextEditor.createEmptyValue(),
+        commentEdited: false
+    };
 
     render() {
         const ticket = this.props.ticket;
@@ -58,8 +56,9 @@ class TicketViewer extends React.Component {
                 </div>
                 <div className="ticket-viewer__response">
                     <div className="ticket-viewer__response-title row">{i18n('RESPOND')}</div>
+                    {this.renderCustomResponses()}
                     <div className="ticket-viewer__response-field row">
-                        <Form onSubmit={this.onSubmit.bind(this)} loading={this.state.loading}>
+                        <Form {...this.getCommentFormProps()}>
                             <FormField name="content" validation="TEXT_AREA" required field="textarea" />
                             <SubmitButton>{i18n('RESPOND_TICKET')}</SubmitButton>
                         </Form>
@@ -186,6 +185,44 @@ class TicketViewer extends React.Component {
         );
     }
 
+    renderCustomResponses() {
+        let customResponsesNode = null;
+
+        if (this.props.customResponses && this.props.editable) {
+            let customResponses = this.props.customResponses.map((customResponse) => {
+                return {
+                    content: customResponse.name
+                };
+            });
+
+            customResponses.unshift({
+                content: i18n('SELECT_CUSTOM_RESPONSE')
+            });
+
+            customResponsesNode = (
+                <div className="ticket-viewer__response-custom row">
+                    <DropDown items={customResponses} size="medium" onChange={this.onCustomResponsesChanged.bind(this)}/>
+                </div>
+            );
+        }
+
+        return customResponsesNode;
+    }
+
+    getCommentFormProps() {
+        return {
+            onSubmit: this.onSubmit.bind(this),
+            loading: this.state.loading,
+            onChange: (formState) => {this.setState({
+                commentValue: formState.content,
+                commentEdited: true
+            })},
+            values: {
+                'content': this.state.commentValue
+            }
+        };
+    }
+
     onDepartmentDropdownChanged(event) {
         AreYouSure.openModal(null, this.changeDepartment.bind(this, event.index));
     }
@@ -242,6 +279,21 @@ class TicketViewer extends React.Component {
         }).then(this.onTicketModification.bind(this));
     }
 
+    onCustomResponsesChanged({index}) {
+        let replaceContentWithCustomResponse = () => {
+            this.setState({
+                commentValue: RichTextEditor.createValueFromString(this.props.customResponses[index-1].content || '', 'html'),
+                commentEdited: false
+            });
+        };
+
+        if (this.state.commentEdited && index) {
+            AreYouSure.openModal(null, replaceContentWithCustomResponse);
+        } else {
+            replaceContentWithCustomResponse();
+        }
+    }
+
     onSubmit(formState) {
         this.setState({
             loading: true
diff --git a/client/src/app-components/ticket-viewer.scss b/client/src/app-components/ticket-viewer.scss
index c4ec3865..0b885aa2 100644
--- a/client/src/app-components/ticket-viewer.scss
+++ b/client/src/app-components/ticket-viewer.scss
@@ -72,5 +72,11 @@
             padding: 20px;
             text-align: left;
         }
+
+        &-custom {
+            background-color: $very-light-grey;
+            padding: 20px 0 0 20px;
+            text-align: left;
+        }
     }
 }
\ No newline at end of file
diff --git a/client/src/app/admin/panel/tickets/admin-panel-all-tickets.js b/client/src/app/admin/panel/tickets/admin-panel-all-tickets.js
index 93a4f327..490a15cf 100644
--- a/client/src/app/admin/panel/tickets/admin-panel-all-tickets.js
+++ b/client/src/app/admin/panel/tickets/admin-panel-all-tickets.js
@@ -1,14 +1,47 @@
 import React from 'react';
+import {connect}  from 'react-redux';
+
+import i18n from 'lib-app/i18n';
+
+import AdminDataAction from 'actions/admin-data-actions';
+import Header from 'core-components/header';
+import TicketList from 'app-components/ticket-list';
 
 class AdminPanelAllTickets extends React.Component {
 
+    static defaultProps = {
+        departments: [],
+        tickets: []
+    };
+
+    componentDidMount() {
+        this.props.dispatch(AdminDataAction.retrieveAllTickets());
+    }
+
     render() {
         return (
-            <div>
-                /admin/panel/tickets/all-tickets
+            <div className="admin-panel-my-tickets">
+                <Header title={i18n('ALL_TICKETS')} description={i18n('ALL_TICKETS_DESCRIPTION')} />
+                <TicketList {...this.getProps()}/>
             </div>
         );
     }
+
+    getProps() {
+        return {
+            departments: this.props.departments,
+            tickets: this.props.tickets,
+            type: 'secondary',
+            loading: this.props.loading,
+            ticketPath: '/admin/panel/tickets/view-ticket/'
+        };
+    }
 }
 
-export default AdminPanelAllTickets;
\ No newline at end of file
+export default connect((store) => {
+    return {
+        departments: store.session.userDepartments,
+        tickets: store.adminData.allTickets,
+        loading: !store.adminData.allTicketsLoaded
+    };
+})(AdminPanelAllTickets);
diff --git a/client/src/app/admin/panel/tickets/admin-panel-my-tickets.js b/client/src/app/admin/panel/tickets/admin-panel-my-tickets.js
index 03a0ffa2..512454b1 100644
--- a/client/src/app/admin/panel/tickets/admin-panel-my-tickets.js
+++ b/client/src/app/admin/panel/tickets/admin-panel-my-tickets.js
@@ -1,14 +1,47 @@
 import React from 'react';
+import {connect}  from 'react-redux';
+
+import i18n from 'lib-app/i18n';
+
+import AdminDataAction from 'actions/admin-data-actions';
+import Header from 'core-components/header';
+import TicketList from 'app-components/ticket-list';
 
 class AdminPanelMyTickets extends React.Component {
 
+    static defaultProps = {
+        departments: [],
+        tickets: []
+    };
+
+    componentDidMount() {
+        this.props.dispatch(AdminDataAction.retrieveMyTickets());
+    }
+    
     render() {
         return (
-            <div>
-                /admin/panel/tickets/my-tickets
+            <div className="admin-panel-my-tickets">
+                <Header title={i18n('MY_TICKETS')} description={i18n('MY_TICKETS_DESCRIPTION')} />
+                <TicketList {...this.getProps()}/>
             </div>
         );
     }
+
+    getProps() {
+        return {
+            departments: this.props.departments,
+            tickets: this.props.tickets,
+            type: 'secondary',
+            loading: this.props.loading,
+            ticketPath: '/admin/panel/tickets/view-ticket/'
+        };
+    }
 }
 
-export default AdminPanelMyTickets;
\ No newline at end of file
+export default connect((store) => {
+    return {
+        departments: store.session.userDepartments,
+        tickets: store.adminData.myTickets,
+        loading: !store.adminData.myTicketsLoaded
+    };
+})(AdminPanelMyTickets);
diff --git a/client/src/app/admin/panel/tickets/admin-panel-new-tickets.js b/client/src/app/admin/panel/tickets/admin-panel-new-tickets.js
index 42d250a8..819e9b56 100644
--- a/client/src/app/admin/panel/tickets/admin-panel-new-tickets.js
+++ b/client/src/app/admin/panel/tickets/admin-panel-new-tickets.js
@@ -1,14 +1,47 @@
 import React from 'react';
+import {connect}  from 'react-redux';
+
+import i18n from 'lib-app/i18n';
+
+import AdminDataAction from 'actions/admin-data-actions';
+import Header from 'core-components/header';
+import TicketList from 'app-components/ticket-list';
 
 class AdminPanelNewTickets extends React.Component {
 
+    static defaultProps = {
+        departments: [],
+        tickets: []
+    };
+
+    componentDidMount() {
+        this.props.dispatch(AdminDataAction.retrieveNewTickets());
+    }
+
     render() {
         return (
-            <div>
-                /admin/panel/tickets/new-tickets
+            <div className="admin-panel-my-tickets">
+                <Header title={i18n('NEW_TICKETS')} description={i18n('NEW_TICKETS_DESCRIPTION')} />
+                <TicketList {...this.getProps()}/>
             </div>
         );
     }
+
+    getProps() {
+        return {
+            departments: this.props.departments,
+            tickets: this.props.tickets,
+            type: 'secondary',
+            loading: this.props.loading,
+            ticketPath: '/admin/panel/tickets/view-ticket/'
+        };
+    }
 }
 
-export default AdminPanelNewTickets;
\ No newline at end of file
+export default connect((store) => {
+    return {
+        departments: store.session.userDepartments,
+        tickets: store.adminData.newTickets,
+        loading: !store.adminData.newTicketsLoaded
+    };
+})(AdminPanelNewTickets);
diff --git a/client/src/app/admin/panel/tickets/admin-panel-view-ticket.js b/client/src/app/admin/panel/tickets/admin-panel-view-ticket.js
index 141938f9..5d2583ec 100644
--- a/client/src/app/admin/panel/tickets/admin-panel-view-ticket.js
+++ b/client/src/app/admin/panel/tickets/admin-panel-view-ticket.js
@@ -1,5 +1,6 @@
 import React from 'react';
 import _ from 'lodash';
+import {connect}  from 'react-redux';
 
 import API from 'lib-app/api-call';
 import i18n from 'lib-app/i18n';
@@ -62,19 +63,15 @@ class AdminPanelViewTicket extends React.Component {
             ticket: this.state.ticket,
             onChange: this.retrieveTicket.bind(this),
             assignmentAllowed: true,
+            customResponses: this.props.customResponses,
             editable: _.get(this.state.ticket, 'owner.id') === SessionStore.getUserData().id
         };
     }
 
     retrieveTicket() {
-        this.setState({
-            loading: true,
-            ticket: {}
-        });
-
         API.call({
             path: '/ticket/get',
-            date: {
+            data: {
                 ticketNumber: this.props.params.ticketNumber
             }
         }).then(this.onRetrieveSuccess.bind(this)).catch(this.onRetrieveFail.bind(this))
@@ -85,6 +82,15 @@ class AdminPanelViewTicket extends React.Component {
             loading: false,
             ticket: result.data
         });
+
+        if(result.data.unreadStaff) {
+            API.call({
+                path: '/ticket/seen',
+                data: {
+                    ticketNumber: this.props.params.ticketNumber
+                }
+            })
+        }
     }
 
     onRetrieveFail() {
@@ -95,4 +101,8 @@ class AdminPanelViewTicket extends React.Component {
     }
 }
 
-export default AdminPanelViewTicket;
\ No newline at end of file
+export default connect((store) => {
+    return {
+        customResponses: store.adminData.customResponses
+    };
+})(AdminPanelViewTicket);
diff --git a/client/src/app/demo/components-demo-page.js b/client/src/app/demo/components-demo-page.js
index 1d5da38f..ef679cbd 100644
--- a/client/src/app/demo/components-demo-page.js
+++ b/client/src/app/demo/components-demo-page.js
@@ -15,6 +15,7 @@ const DropDown = require('core-components/drop-down');
 const Menu = require('core-components/menu');
 const Tooltip = require('core-components/tooltip');
 const Table = require('core-components/table');
+const InfoTooltip = require('core-components/info-tooltip');
 
 let dropDownItems = [{content: 'English'}, {content: 'Spanish'}, {content: 'German'}, {content: 'Portuguese'}, {content: 'Japanese'}];
 let secondaryMenuItems = [
@@ -168,6 +169,12 @@ let DemoPage = React.createClass({
                     return ans;
                 }}/>
             )
+        },
+        {
+            title: 'InfoTooltip',
+            render: (
+                <InfoTooltip type="warning" text="No staff member is assigned to this department." />
+            )
         }
 	],
 
@@ -197,4 +204,4 @@ let DemoPage = React.createClass({
 	}
 });
 
-export default DemoPage;
\ No newline at end of file
+export default DemoPage;
diff --git a/client/src/app/main/dashboard/dashboard-ticket/dashboard-ticket-page.js b/client/src/app/main/dashboard/dashboard-ticket/dashboard-ticket-page.js
index c6ea17bc..959fe32f 100644
--- a/client/src/app/main/dashboard/dashboard-ticket/dashboard-ticket-page.js
+++ b/client/src/app/main/dashboard/dashboard-ticket/dashboard-ticket-page.js
@@ -2,6 +2,9 @@ import React from 'react';
 import _ from 'lodash';
 import {connect} from 'react-redux';
 
+import i18n from 'lib-app/i18n';
+import API from 'lib-app/api-call';
+
 import SessionActions from 'actions/session-actions';
 import TicketViewer from 'app-components/ticket-viewer';
 
@@ -11,16 +14,35 @@ class DashboardTicketPage extends React.Component {
         tickets: React.PropTypes.array
     };
 
+    componentDidMount() {
+        let ticket = this.getTicketData();
+
+        if(ticket.unread) {
+            API.call({
+                path: '/ticket/seen',
+                data: {
+                    ticketNumber: ticket.ticketNumber
+                }
+            });
+        }
+    }
+
     render() {
+        let ticketView = i18n('NO_PERMISSION');
+
+        if(!_.isEmpty(this.getTicketData())) {
+            ticketView = <TicketViewer ticket={this.getTicketData()} onChange={this.retrieveUserData.bind(this)}/>;
+        }
+
         return (
             <div className="dashboard-ticket-page">
-                <TicketViewer ticket={this.getTicketData()} onChange={this.retrieveUserData.bind(this)}/>
+                {ticketView}
             </div>
         );
     }
 
     getTicketData() {
-        return _.find(this.props.tickets, {ticketNumber: this.props.params.ticketNumber});
+        return _.find(this.props.tickets, {ticketNumber: this.props.params.ticketNumber}) || {};
     }
 
     retrieveUserData() {
@@ -32,4 +54,4 @@ export default connect((store) => {
     return {
         tickets: store.session.userTickets
     };
-})(DashboardTicketPage);
\ No newline at end of file
+})(DashboardTicketPage);
diff --git a/client/src/core-components/info-tooltip.js b/client/src/core-components/info-tooltip.js
new file mode 100644
index 00000000..92c6ca24
--- /dev/null
+++ b/client/src/core-components/info-tooltip.js
@@ -0,0 +1,54 @@
+import React from 'react';
+import classNames from 'classnames';
+
+import i18n from 'lib-app/i18n';
+import Icon from 'core-components/icon';
+import Tooltip from 'core-components/tooltip';
+
+class InfoTooltip extends React.Component {
+    static propTypes = {
+        type: React.PropTypes.oneOf(['default', 'warning']),
+        text: React.PropTypes.string.isRequired
+    };
+
+    static defaultProps = {
+        type: 'default'
+    };
+
+    render() {
+        let name = (this.props.type === 'default') ? 'question-circle' : 'exclamation-triangle';
+
+        return (
+            <div className={this.getClass()}>
+                <Tooltip content={this.renderText()} openOnHover>
+                    <span className="info-tooltip__icon">
+                        <Icon name={name}/>
+                    </span>
+                </Tooltip>
+            </div>
+        );
+    }
+
+    renderText() {
+        let message = (this.props.type === 'default') ? i18n('INFO') : i18n('WARNING');
+        return (
+            <div className="info-tooltip__text">
+                <div className="info-tooltip__text-title">
+                    {message}
+                </div>
+                {this.props.text}
+            </div>
+        );
+    }
+
+    getClass() {
+        let classes = {
+            'info-tooltip': true,
+            'info-tooltip_warning': (this.props.type === 'warning')
+        };
+
+        return classNames(classes);
+    }
+}
+
+export default InfoTooltip;
diff --git a/client/src/core-components/info-tooltip.scss b/client/src/core-components/info-tooltip.scss
new file mode 100644
index 00000000..63691bad
--- /dev/null
+++ b/client/src/core-components/info-tooltip.scss
@@ -0,0 +1,26 @@
+@import "../scss/vars";
+
+.info-tooltip {
+    &__text {
+        &-title {
+            color: $secondary-blue;
+            font-size: $font-size--md;
+        }
+    }
+
+    &__icon {
+        color: $secondary-blue;
+    }
+
+    &_warning {
+        .info-tooltip__icon {
+            color: $primary-red;
+        }
+
+        .info-tooltip__text {
+            &-title {
+                color: $primary-red;
+            }
+        }
+    }
+}
diff --git a/client/src/core-components/table.scss b/client/src/core-components/table.scss
index 62dd409c..54a73615 100644
--- a/client/src/core-components/table.scss
+++ b/client/src/core-components/table.scss
@@ -51,6 +51,8 @@
 
     &__loading-wrapper {
         min-height: 200px;
+        position: relative;
+        background-color: $grey;
     }
 
     &__loading {
diff --git a/client/src/core-components/tooltip.scss b/client/src/core-components/tooltip.scss
index 50bd126d..bbe42bdb 100644
--- a/client/src/core-components/tooltip.scss
+++ b/client/src/core-components/tooltip.scss
@@ -17,6 +17,7 @@
         background-color: #F7F7F7;
         color: black;
         padding: 10px;
+        z-index: 1000;
     }
 
     &__pointer {
diff --git a/client/src/data/fixtures/staff-fixtures.js b/client/src/data/fixtures/staff-fixtures.js
index ea6afbcd..4d1686cd 100644
--- a/client/src/data/fixtures/staff-fixtures.js
+++ b/client/src/data/fixtures/staff-fixtures.js
@@ -13,11 +13,576 @@ module.exports = [
                     staff: true,
                     departments: [
                         {id: 1, name: 'Sales Support'},
-                        {id: 2, name: 'Technical Issues'},
-                        {id: 3, name: 'System and Administration'}
+                        {id: 2, name: 'Technical Issues'}
                     ]
                 }
             };
         }
+    },
+    {
+        path: '/staff/get-tickets',
+        time: 300,
+        response: function () {
+            return {
+                status: 'success',
+                data: [
+                    {
+                        ticketNumber: '445441',
+                        title: 'Problem with installation',
+                        content: 'I had a problem with the installation of the php server',
+                        department: {
+                            id: 2,
+                            name: 'Technical Issues'
+                        },
+                        date: '20160416',
+                        file: 'http://www.opensupports.com/some_file.zip',
+                        language: 'en',
+                        unread: true,
+                        closed: false,
+                        priority: 'low',
+                        author: {
+                            id: 12,
+                            name: 'Haskell Curry',
+                            email: 'haskell@lambda.com'
+                        },
+                        owner: {
+                            id: 15,
+                            name: 'Steve Jobs',
+                            email: 'steve@jobs.com'
+                        },
+                        events: [
+                            {
+                                type: 'ASSIGN',
+                                date: '20150409',
+                                author: {
+                                    name: 'Emilia Clarke',
+                                    email: 'jobs@steve.com',
+                                    profilePic: 'http://i65.tinypic.com/9bep95.jpg',
+                                    staff: true
+                                }
+                            },
+                            {
+                                type: 'COMMENT',
+                                date: '20150409',
+                                content: 'Do you have apache installed? It generally happens if you dont have apache.',
+                                author: {
+                                    name: 'Emilia Clarke',
+                                    email: 'jobs@steve.com',
+                                    profilePic: 'http://i65.tinypic.com/9bep95.jpg',
+                                    staff: true
+                                }
+                            },
+                            {
+                                type: 'UN_ASSIGN',
+                                date: '20150410',
+                                author: {
+                                    name: 'Emilia Clarke',
+                                    email: 'jobs@steve.com',
+                                    profilePic: 'http://i65.tinypic.com/9bep95.jpg',
+                                    staff: true
+                                }
+                            },
+                            {
+                                type: 'DEPARTMENT_CHANGED',
+                                date: '20150411',
+                                content: 'System support',
+                                author: {
+                                    name: 'Emilia Clarke',
+                                    email: 'jobs@steve.com',
+                                    profilePic: 'http://i65.tinypic.com/9bep95.jpg',
+                                    staff: true
+                                }
+                            },
+                            {
+                                type: 'COMMENT',
+                                date: '20150412',
+                                content: 'I have already installed apache, but the problem persists',
+                                author: {
+                                    name: 'Haskell Curry',
+                                    steve: 'haskell@lambda.com',
+                                    staff: false
+                                }
+                            },
+                            {
+                                type: 'PRIORITY_CHANGED',
+                                date: '20150413',
+                                content: 'MEDIUM',
+                                author: {
+                                    name: 'Emilia Clarke',
+                                    email: 'jobs@steve.com',
+                                    profilePic: 'http://i65.tinypic.com/9bep95.jpg',
+                                    staff: true
+                                }
+                            },
+                            {
+                                type: 'COMMENT',
+                                date: '20150511',
+                                content: 'Thanks!, I solved it by myself',
+                                author: {
+                                    name: 'Haskell Curry',
+                                    steve: 'haskell@lambda.com',
+                                    staff: false
+                                }
+                            },
+                            {
+                                type: 'CLOSE',
+                                date: '20150513',
+                                author: {
+                                    name: 'Emilia Clarke',
+                                    email: 'jobs@steve.com',
+                                    profilePic: 'http://i65.tinypic.com/9bep95.jpg',
+                                    staff: true
+                                }
+                            },
+                            {
+                                type: 'RE_OPEN',
+                                date: '20151018',
+                                author: {
+                                    name: 'Haskell Curry',
+                                    email: 'haskell@lambda.com',
+                                    staff: false
+                                }
+                            }
+                        ]
+                    },
+                    {
+                        ticketNumber: '878552',
+                        title: 'Lorem ipsum door',
+                        content: 'I had a problem with the installation of the php server',
+                        department: {
+                            id: 2,
+                            name: 'Technical Issues'
+                        },
+                        date: '20160415',
+                        file: 'http://www.opensupports.com/some_file.zip',
+                        language: 'en',
+                        unread: false,
+                        closed: false,
+                        priority: 'medium',
+                        author: {
+                            name: 'Haskell Curry',
+                            email: 'haskell@lambda.com'
+                        },
+                        owner: {
+                            name: 'Steve Jobs'
+                        },
+                        events: [
+                            {
+                                type: 'ASSIGN',
+                                date: '20150409',
+                                author: {
+                                    name: 'Emilia Clarke',
+                                    email: 'jobs@steve.com',
+                                    profilePic: 'http://i65.tinypic.com/9bep95.jpg',
+                                    staff: true
+                                }
+                            },
+                            {
+                                type: 'COMMENT',
+                                date: '20150409',
+                                content: 'Do you have apache installed? It generally happens if you dont have apache.',
+                                author: {
+                                    name: 'Emilia Clarke',
+                                    email: 'jobs@steve.com',
+                                    profilePic: 'http://i65.tinypic.com/9bep95.jpg',
+                                    staff: true
+                                }
+                            },
+                            {
+                                type: 'UN_ASSIGN',
+                                date: '20150410',
+                                author: {
+                                    name: 'Emilia Clarke',
+                                    email: 'jobs@steve.com',
+                                    profilePic: 'http://i65.tinypic.com/9bep95.jpg',
+                                    staff: true
+                                }
+                            },
+                            {
+                                type: 'DEPARTMENT_CHANGED',
+                                date: '20150411',
+                                content: 'System support',
+                                author: {
+                                    name: 'Emilia Clarke',
+                                    email: 'jobs@steve.com',
+                                    profilePic: 'http://i65.tinypic.com/9bep95.jpg',
+                                    staff: true
+                                }
+                            },
+                            {
+                                type: 'COMMENT',
+                                date: '20150412',
+                                content: 'I have already installed apache, but the problem persists',
+                                author: {
+                                    name: 'Haskell Curry',
+                                    steve: 'haskell@lambda.com',
+                                    staff: false
+                                }
+                            },
+                            {
+                                type: 'PRIORITY_CHANGED',
+                                date: '20150413',
+                                content: 'MEDIUM',
+                                author: {
+                                    name: 'Emilia Clarke',
+                                    email: 'jobs@steve.com',
+                                    profilePic: 'http://i65.tinypic.com/9bep95.jpg',
+                                    staff: true
+                                }
+                            },
+                            {
+                                type: 'COMMENT',
+                                date: '20150511',
+                                content: 'Thanks!, I soved it by myself',
+                                author: {
+                                    name: 'Haskell Curry',
+                                    steve: 'haskell@lambda.com',
+                                    staff: false
+                                }
+                            },
+                            {
+                                type: 'CLOSE',
+                                date: '20150513',
+                                author: {
+                                    name: 'Emilia Clarke',
+                                    email: 'jobs@steve.com',
+                                    profilePic: 'http://i65.tinypic.com/9bep95.jpg',
+                                    staff: true
+                                }
+                            },
+                            {
+                                type: 'RE_OPEN',
+                                date: '20151018',
+                                author: {
+                                    name: 'Haskell Curry',
+                                    email: 'haskell@lambda.com',
+                                    staff: false
+                                }
+                            }
+                        ]
+                    },
+                    {
+                        ticketNumber: '118551',
+                        title: 'Lorem ipsum door',
+                        content: 'I had a problem with the installation of the php server',
+                        department: {
+                            id: 2,
+                            name: 'Technical Issues'
+                        },
+                        date: '20150409',
+                        file: 'http://www.opensupports.com/some_file.zip',
+                        language: 'en',
+                        unread: false,
+                        closed: false,
+                        priority: 'high',
+                        author: {
+                            name: 'Haskell Curry',
+                            email: 'haskell@lambda.com'
+                        },
+                        owner: {
+                            name: 'Steve Jobs'
+                        },
+                        events: [
+                            {
+                                type: 'ASSIGN',
+                                date: '20150409',
+                                author: {
+                                    name: 'Emilia Clarke',
+                                    email: 'jobs@steve.com',
+                                    profilePic: 'http://i65.tinypic.com/9bep95.jpg',
+                                    staff: true
+                                }
+                            },
+                            {
+                                type: 'COMMENT',
+                                date: '20150409',
+                                content: 'Do you have apache installed? It generally happens if you dont have apache.',
+                                author: {
+                                    name: 'Emilia Clarke',
+                                    email: 'jobs@steve.com',
+                                    profilePic: 'http://i65.tinypic.com/9bep95.jpg',
+                                    staff: true
+                                }
+                            },
+                            {
+                                type: 'UN_ASSIGN',
+                                date: '20150410',
+                                author: {
+                                    name: 'Emilia Clarke',
+                                    email: 'jobs@steve.com',
+                                    profilePic: 'http://i65.tinypic.com/9bep95.jpg',
+                                    staff: true
+                                }
+                            },
+                            {
+                                type: 'DEPARTMENT_CHANGED',
+                                date: '20150411',
+                                content: 'System support',
+                                author: {
+                                    name: 'Emilia Clarke',
+                                    email: 'jobs@steve.com',
+                                    profilePic: 'http://i65.tinypic.com/9bep95.jpg',
+                                    staff: true
+                                }
+                            },
+                            {
+                                type: 'COMMENT',
+                                date: '20150412',
+                                content: 'I have already installed apache, but the problem persists',
+                                author: {
+                                    name: 'Haskell Curry',
+                                    steve: 'haskell@lambda.com',
+                                    staff: false
+                                }
+                            },
+                            {
+                                type: 'PRIORITY_CHANGED',
+                                date: '20150413',
+                                content: 'MEDIUM',
+                                author: {
+                                    name: 'Emilia Clarke',
+                                    email: 'jobs@steve.com',
+                                    profilePic: 'http://i65.tinypic.com/9bep95.jpg',
+                                    staff: true
+                                }
+                            },
+                            {
+                                type: 'COMMENT',
+                                date: '20150511',
+                                content: 'Thanks!, I soved it by myself',
+                                author: {
+                                    name: 'Haskell Curry',
+                                    steve: 'haskell@lambda.com',
+                                    staff: false
+                                }
+                            },
+                            {
+                                type: 'CLOSE',
+                                date: '20150513',
+                                author: {
+                                    name: 'Emilia Clarke',
+                                    email: 'jobs@steve.com',
+                                    profilePic: 'http://i65.tinypic.com/9bep95.jpg',
+                                    staff: true
+                                }
+                            },
+                            {
+                                type: 'RE_OPEN',
+                                date: '20151018',
+                                author: {
+                                    name: 'Haskell Curry',
+                                    email: 'haskell@lambda.com',
+                                    staff: false
+                                }
+                            }
+                        ]
+                    },
+                    {
+                        ticketNumber: '445441',
+                        title: 'Inscription ACM ICPC',
+                        content: 'I had a problem with the installation of the php server',
+                        department: {
+                            id: 1,
+                            name: 'Sales Support'
+                        },
+                        date: '20160416',
+                        file: 'http://www.opensupports.com/some_file.zip',
+                        language: 'en',
+                        unread: false,
+                        closed: false,
+                        priority: 'low',
+                        author: {
+                            id: 12,
+                            name: 'Haskell Curry',
+                            email: 'haskell@lambda.com'
+                        },
+                        owner: {
+                            id: 15,
+                            name: 'Steve Jobs',
+                            email: 'steve@jobs.com'
+                        },
+                        events: []
+                    }
+                ]
+            }
+        }
+    },
+    {
+        path: '/staff/get-new-tickets',
+        time: 300,
+        response: function () {
+            return {
+                status: 'success',
+                data: [
+                    {
+                        ticketNumber: '445441',
+                        title: 'Inscription ACM ICPC',
+                        content: 'I had a problem with the installation of the php server',
+                        department: {
+                            id: 1,
+                            name: 'Sales Support'
+                        },
+                        date: '20160416',
+                        file: 'http://www.opensupports.com/some_file.zip',
+                        language: 'en',
+                        unread: true,
+                        closed: false,
+                        priority: 'low',
+                        author: {
+                            id: 12,
+                            name: 'Haskell Curry',
+                            email: 'haskell@lambda.com'
+                        },
+                        owner: {
+                            id: 15,
+                            name: 'Steve Jobs',
+                            email: 'steve@jobs.com'
+                        },
+                        events: []
+                    },
+                    {
+                        ticketNumber: '445441',
+                        title: 'Inscription ACM ICPC',
+                        content: 'I had a problem with the installation of the php server',
+                        department: {
+                            id: 1,
+                            name: 'Sales Support'
+                        },
+                        date: '20160416',
+                        file: 'http://www.opensupports.com/some_file.zip',
+                        language: 'en',
+                        unread: true,
+                        closed: false,
+                        priority: 'low',
+                        author: {
+                            id: 12,
+                            name: 'Haskell Curry',
+                            email: 'haskell@lambda.com'
+                        },
+                        owner: {
+                            id: 15,
+                            name: 'Steve Jobs',
+                            email: 'steve@jobs.com'
+                        },
+                        events: []
+                    },
+                    {
+                        ticketNumber: '445441',
+                        title: 'Code jam is awesome',
+                        content: 'I had a problem with the installation of the php server',
+                        department: {
+                            id: 2,
+                            name: 'Technical Issues'
+                        },
+                        date: '20160416',
+                        file: 'http://www.opensupports.com/some_file.zip',
+                        language: 'en',
+                        unread: true,
+                        closed: false,
+                        priority: 'low',
+                        author: {
+                            id: 12,
+                            name: 'Haskell Curry',
+                            email: 'haskell@lambda.com'
+                        },
+                        owner: {
+                            id: 15,
+                            name: 'Steve Jobs',
+                            email: 'steve@jobs.com'
+                        },
+                        events: []
+                    }
+                ]
+            }
+        }
+    },
+    {
+        path: '/staff/get-all-tickets',
+        time: 300,
+        response: function () {
+            return {
+                status: 'success',
+                data: [
+                    {
+                        ticketNumber: '445441',
+                        title: 'Inscription ACM ICPC',
+                        content: 'I had a problem with the installation of the php server',
+                        department: {
+                            id: 1,
+                            name: 'Sales Support'
+                        },
+                        date: '20160416',
+                        file: 'http://www.opensupports.com/some_file.zip',
+                        language: 'en',
+                        unread: true,
+                        closed: false,
+                        priority: 'low',
+                        author: {
+                            id: 12,
+                            name: 'Haskell Curry',
+                            email: 'haskell@lambda.com'
+                        },
+                        owner: {
+                            id: 15,
+                            name: 'Steve Jobs',
+                            email: 'steve@jobs.com'
+                        },
+                        events: []
+                    },
+                    {
+                        ticketNumber: '445441',
+                        title: 'Inscription ACM ICPC',
+                        content: 'I had a problem with the installation of the php server',
+                        department: {
+                            id: 1,
+                            name: 'Sales Support'
+                        },
+                        date: '20160416',
+                        file: 'http://www.opensupports.com/some_file.zip',
+                        language: 'en',
+                        unread: true,
+                        closed: false,
+                        priority: 'low',
+                        author: {
+                            id: 12,
+                            name: 'Haskell Curry',
+                            email: 'haskell@lambda.com'
+                        },
+                        owner: {
+                            id: 15,
+                            name: 'Steve Jobs',
+                            email: 'steve@jobs.com'
+                        },
+                        events: []
+                    },
+                    {
+                        ticketNumber: '445441',
+                        title: 'Code jam is awesome',
+                        content: 'I had a problem with the installation of the php server',
+                        department: {
+                            id: 2,
+                            name: 'Technical Issues'
+                        },
+                        date: '20160416',
+                        file: 'http://www.opensupports.com/some_file.zip',
+                        language: 'en',
+                        unread: true,
+                        closed: false,
+                        priority: 'low',
+                        author: {
+                            id: 12,
+                            name: 'Haskell Curry',
+                            email: 'haskell@lambda.com'
+                        },
+                        owner: {
+                            id: 15,
+                            name: 'Steve Jobs',
+                            email: 'steve@jobs.com'
+                        },
+                        events: []
+                    }
+                ]
+            }
+        }
     }
 ];
\ No newline at end of file
diff --git a/client/src/data/fixtures/ticket-fixtures.js b/client/src/data/fixtures/ticket-fixtures.js
index 5d05e16c..b83a8a76 100644
--- a/client/src/data/fixtures/ticket-fixtures.js
+++ b/client/src/data/fixtures/ticket-fixtures.js
@@ -39,11 +39,11 @@ module.exports = [
             return {
                 status: 'success',
                 data: [
-                    {name: 'Common issue #1', language: 'en', content: 'some content'},
-                    {name: 'Common issue #2', language: 'en', content: 'some content'},
-                    {name: 'Common issue #3', language: 'en', content: 'some content'},
-                    {name: 'Häufiges Problem #1', language: 'de', content: 'einige Inhalte'},
-                    {name: 'Häufiges Problem #2', language: 'de', content: 'einige Inhalte'}
+                    {name: 'Common issue #1', language: 'en', content: 'some content 1'},
+                    {name: 'Common issue #2', language: 'en', content: 'some content 2'},
+                    {name: 'Common issue #3', language: 'en', content: 'some content 3'},
+                    {name: 'Häufiges Problem #1', language: 'de', content: 'einige Inhalte 1'},
+                    {name: 'Häufiges Problem #2', language: 'de', content: 'einige Inhalte 2'}
                 ]
             };
         }
@@ -78,6 +78,16 @@ module.exports = [
             };
         }
     },
+    {
+        path: '/ticket/seen',
+        time: 200,
+        response: function () {
+            return {
+                status: 'success',
+                data: {}
+            };
+        }
+    },
     {
         path: '/ticket/get',
         time: 1000,
@@ -96,6 +106,7 @@ module.exports = [
                     file: 'http://www.opensupports.com/some_file.zip',
                     language: 'en',
                     unread: false,
+                    unreadStaff: true,
                     closed: false,
                     priority: 'medium',
                     author: {
@@ -203,4 +214,4 @@ module.exports = [
             };
         }
     }
-];
\ No newline at end of file
+];
diff --git a/client/src/data/languages/en.js b/client/src/data/languages/en.js
index aa7b778f..e964ceec 100644
--- a/client/src/data/languages/en.js
+++ b/client/src/data/languages/en.js
@@ -71,6 +71,10 @@ export default {
     'ASSIGN_TO_ME': 'Assign to me',
     'UN_ASSIGN': 'Unassign',
     'VIEW_TICKET': 'View Ticket',
+    'SELECT_CUSTOM_RESPONSE': 'Select a custom response...',
+    'WARNING': 'Warning',
+    'INFO': 'Information',
+    'ALL_DEPARTMENTS': 'All Departments',
 
     //VIEW DESCRIPTIONS
     'CREATE_TICKET_DESCRIPTION': 'This is a form for creating tickets. Fill the form and send us your issues/doubts/suggestions. Our support system will answer it as soon as possible.',
@@ -80,6 +84,9 @@ export default {
     'ACCOUNT_DESCRIPTION': 'All your tickets are stored in your accounts\'s profile. Keep track off all your tickets you send to our staff team.',
     'SUPPORT_CENTER_DESCRIPTION': 'Welcome to our support center. You can contact us through a tickets system. Your tickets will be answered by our staff.',
     'CUSTOM_RESPONSES_DESCRIPTION': 'Custom responses are automated responses for common problems',
+    'MY_TICKETS_DESCRIPTION': 'Here you can view the tickets you are responsible for.',
+    'NEW_TICKETS_DESCRIPTION': 'Here you can view all the new tickets that are not assigned by anyone.',
+    'ALL_TICKETS_DESCRIPTION': 'Here you can view the tickets of the departments you are assigned.',
     'TICKET_VIEW_DESCRIPTION': 'This ticket has been sent by a customer. Here you can respond or assign the ticket',
 
     //ERRORS
@@ -107,4 +114,4 @@ export default {
     'OLD_PASSWORD_INCORRECT': 'Old password is incorrect',
     'WILL_LOSE_CHANGES': 'You haven\'t save. Your changes will be lost.',
     'WILL_DELETE_CUSTOM_RESPONSE': 'The custom response will be deleted.'
-};
\ No newline at end of file
+};
diff --git a/client/src/reducers/admin-data-reducer.js b/client/src/reducers/admin-data-reducer.js
index 60c59d20..6ed135ee 100644
--- a/client/src/reducers/admin-data-reducer.js
+++ b/client/src/reducers/admin-data-reducer.js
@@ -1,28 +1,92 @@
 import _ from 'lodash';
 
 import Reducer from 'reducers/reducer';
+import sessionStore from 'lib-app/session-store';
 
 class AdminDataReducer extends Reducer {
 
     getInitialState() {
         return {
             customResponses: [],
-            customResponsesLoaded: false
+            customResponsesLoaded: false,
+            myTickets: [],
+            myTicketsLoaded: false,
+            newTickets: [],
+            newTicketsLoaded: false,
+            allTickets: [],
+            allTicketsLoaded: false
         };
     }
 
     getTypeHandlers() {
         return {
-            'CUSTOM_RESPONSES_FULFILLED': this.onCustomResponses
+            'CUSTOM_RESPONSES_FULFILLED': this.onCustomResponses,
+            'SESSION_CHECKED': this.onSessionChecked,
+            'MY_TICKETS_FULFILLED': this.onMyTicketsRetrieved,
+            'MY_TICKETS_PENDING': this.onMyTicketsPending,
+            'NEW_TICKETS_FULFILLED': this.onNewTicketsRetrieved,
+            'NEW_TICKETS_PENDING': this.onNewTicketsPending,
+            'ALL_TICKETS_FULFILLED': this.onAllTicketsRetrieved,
+            'ALL_TICKETS_PENDING': this.onAllTicketsPending
         };
     }
 
     onCustomResponses(state, payload) {
+        sessionStore.setItem('customResponses', JSON.stringify(payload.data));
+
         return _.extend({}, state, {
             customResponses: payload.data,
             customResponsesLoaded: true
         });
     }
+
+    onSessionChecked(state) {
+        const customResponses = sessionStore.getItem('customResponses');
+
+        return _.extend({}, state, {
+            customResponses: JSON.parse(customResponses),
+            customResponsesLoaded: true
+        });
+    }
+
+    onMyTicketsRetrieved(state, payload) {
+        return _.extend({}, state, {
+            myTickets: payload.data,
+            myTicketsLoaded: true
+        })
+    }
+
+    onMyTicketsPending(state) {
+        return _.extend({}, state, {
+            myTicketsLoaded: false
+        })
+    }
+
+    onNewTicketsRetrieved(state, payload) {
+        return _.extend({}, state, {
+            newTickets: payload.data,
+            newTicketsLoaded: true
+        })
+    }
+
+    onNewTicketsPending(state) {
+        return _.extend({}, state, {
+            newTicketsLoaded: false
+        })
+    }
+
+    onAllTicketsRetrieved(state, payload) {
+        return _.extend({}, state, {
+            allTickets: payload.data,
+            allTicketsLoaded: true
+        })
+    }
+
+    onAllTicketsPending(state) {
+        return _.extend({}, state, {
+            allTicketsLoaded: false
+        })
+    }
 }
 
 export default AdminDataReducer.getInstance();
\ No newline at end of file