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Updated How to create custom ticket lists (markdown)

Guillermo Giuliana 2020-05-24 14:00:06 -03:00
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How-to-create-custom-ticket-lists.md

@ -1,8 +1,10 @@
To create custom ticket lists you have to be using v4.6.1+ of OpenSupports.
1. Open your `index.php` file
2. Go inside `<body>` tag
3. Create an array of objects called `window.customTicketList` in a `<script>` tag after `<div id="app"></div>`.Each element of the array represents a different custom list.
**1**. Open your `index.php` file
**2**. Go inside `<body>` tag
**3**. Create an array of objects called `window.customTicketList` in a `<script>` tag after `<div id="app"></div>`.Each element of the array represents a different custom list.
Each object of the array `window.customTicketList` has to have this structure :
> {
@ -10,15 +12,35 @@ Each object of the array `window.customTicketList` has to have this structure :
'filters': {}
}
For example :
>{
'title': 'My First Custom List',
'filters': {
'priority': '[0,2]',
'closed': 1,
'query': 'dog'
}
}
**4**. Save your file.
**5**. You should be able to see your custom lists in the admin panel in the ticket section.
***
**Filters** :
* **closed** : boolean
* **unReadStaff** : boolean
* **assigned** : boolean
* **tags** : array of id's
* **departments** : array of id's
* **owners** : array of id's
* **priority** : array of max 3 numbers options: (1/2/3)
* **dateRange** : array of exactly 2 numbers, first date->last date (yyyymmddhhmm)
* **authors** : array of objects, {id,staff} id of the author, boolean to determinate if is an user or a staff
* **query** : string
* **orderBy** : object, {value,asc} value to make the order (closed/owner_id/unread_staff/priority/date), boolean to determite direction of the order
***
**Example** :
>[ {
'title': 'First List',
'filters': { 'closed': 1, 'owners': '[22,2,15]', 'dateRange': '[201707100000,202003100000]', 'priority': '[0,1,2]','tags': '[6,8,17]', 'departments': '[5]','authors': "[{'id':1,'staff':1}]"}
},
{
'title': 'Second List',
'filters': { 'query': 'hi', 'assigned': 1 ,'unReadStaff': 1, 'orderBy': "{'value': 'closed', 'asc': 0}" }
}
]
4. Save your file.
5. You should be able to see your custom lists in the admin panel in the ticket section.