From 11cb53582cbac3dfa95e23f3f96cd01e841aa895 Mon Sep 17 00:00:00 2001
From: alejandro-campos <alejandro.campos@artica.es>
Date: Mon, 2 Sep 2019 17:01:41 +0200
Subject: [PATCH] backup changes

---
 pandora_console/godmode/menu.php              |   3 +
 pandora_console/godmode/setup/setup.php       |  11 +
 .../godmode/setup/setup_integria.php          | 367 ++++++++++++++---
 pandora_console/images/integria_logo.png      | Bin 0 -> 4614 bytes
 pandora_console/include/functions.php         |  83 +++-
 pandora_console/include/functions_config.php  |  28 ++
 pandora_console/include/functions_events.php  | 246 ++++++++++++
 .../configure_integriaims_incident.php        | 377 ++++--------------
 pandora_server/util/integria_rticket.pl       |   6 +
 9 files changed, 754 insertions(+), 367 deletions(-)
 create mode 100644 pandora_console/images/integria_logo.png

diff --git a/pandora_console/godmode/menu.php b/pandora_console/godmode/menu.php
index 000a105257..1ab91f25f3 100644
--- a/pandora_console/godmode/menu.php
+++ b/pandora_console/godmode/menu.php
@@ -295,6 +295,9 @@ if (check_acl($config['id_user'], 0, 'PM')) {
     $sub2['godmode/setup/setup&amp;section=ehorus']['text'] = __('eHorus');
     $sub2['godmode/setup/setup&amp;section=ehorus']['refr'] = 0;
 
+    $sub2['godmode/setup/setup&amp;section=integria']['text'] = __('Integria IMS');
+    $sub2['godmode/setup/setup&amp;section=ehorus']['refr'] = 0;
+
     $sub2['godmode/setup/setup&amp;section=notifications']['text'] = __('Notifications');
     $sub2['godmode/setup/setup&amp;section=notifications']['refr'] = 0;
 
diff --git a/pandora_console/godmode/setup/setup.php b/pandora_console/godmode/setup/setup.php
index 595cfb1d14..bf34da4a61 100644
--- a/pandora_console/godmode/setup/setup.php
+++ b/pandora_console/godmode/setup/setup.php
@@ -117,6 +117,11 @@ if (check_acl($config['id_user'], 0, 'AW')) {
     }
 }
 
+$buttons['integria'] = [
+    'active' => false,
+    'text'   => '<a href="'.ui_get_full_url('index.php?sec=gsetup&sec2=godmode/setup/setup&section=integria').'">'.html_print_image('images/ehorus/ehorus.png', true, ['title' => __('Integria IMS')]).'</a>',
+];
+
 $buttons['ehorus'] = [
     'active' => false,
     'text'   => '<a href="'.ui_get_full_url('index.php?sec=gsetup&sec2=godmode/setup/setup&section=ehorus').'">'.html_print_image('images/ehorus/ehorus.png', true, ['title' => __('eHorus')]).'</a>',
@@ -167,6 +172,12 @@ switch ($section) {
         $help_header = 'setup_ehorus_tab';
     break;
 
+    case 'integria':
+        $buttons['integria']['active'] = true;
+        $subpage = ' &raquo '.__('Integria IMS');
+        $help_header = 'setup_integria_tab';
+    break;
+
     case 'notifications':
         $buttons['notifications']['active'] = true;
         $subpage = ' &raquo '.__('Notifications');
diff --git a/pandora_console/godmode/setup/setup_integria.php b/pandora_console/godmode/setup/setup_integria.php
index 29a1b199f7..a3b25b7e07 100644
--- a/pandora_console/godmode/setup/setup_integria.php
+++ b/pandora_console/godmode/setup/setup_integria.php
@@ -28,25 +28,136 @@ if (! check_acl($config['id_user'], 0, 'PM') && ! is_user_admin($config['id_user
     return;
 }
 
-hd(get_parameter('update_config', 0));
+if (is_ajax()) {
+    $integria_user = get_parameter('integria_user', '');
+    $integria_pass = get_parameter('integria_pass', '');
+    $integria_api_hostname = get_parameter('api_hostname', '');
+    $integria_api_pass = get_parameter('api_pass', '');
+
+    $login_result = integria_api_call($integria_api_hostname, $integria_user, $integria_pass, $integria_api_pass, 'get_login', []);
+
+    if ($login_result != false) {
+        echo json_encode(['login' => 1]);
+    } else {
+        echo json_encode(['login' => 0]);
+    }
+
+    return;
+}
+
+$has_connection = integria_api_call($config['integria_hostname'], $config['integria_user'], $config['integria_pass'], $config['integria_api_pass'], 'get_login', []);
+
+if ($has_connection === false) {
+    ui_print_error_message(__('Integria IMS API is not reachable'));
+}
 
 if (get_parameter('update_config', 0) == 1) {
     // Try to retrieve event response 'Create incident in IntegriaIMS from event' to check if it exists.
-    $row = db_get_row_filter('tevent_response', ['name' => 'Create incident in IntegriaIMS from event']);
+    $event_response_exists = db_get_row_filter('tevent_response', ['name' => io_safe_input('Create incident in IntegriaIMS from event')]);
+
+    // Try to retrieve command 'Integia IMS Ticket' to check if it exists.
+    $command_exists = db_get_row_filter('talert_commands', ['name' => io_safe_input('Integria IMS Ticket')]);
 
     if ($config['integria_enabled'] == 1) {
-        if ($row === false) {
+        if ($event_response_exists === false) {
             // Create 'Create incident in IntegriaIMS from event' event response only when user enables IntegriaIMS integration and it does not exist in database.
-            db_process_sql_insert('tevent_response', ['name' => 'Create incident in IntegriaIMS from event', 'description' => 'Create an incident in IntegriaIMS from an event', 'target' => 'index.php?sec=incident&sec2=operation/incidents/configure_integriaims_incident&from_event=_event_id_', 'type' => 'url', 'id_group' => '0', 'modal_width' => '0', 'modal_height' => '0', 'new_window' => '1', 'params' => '', 'server_to_exec' => '0']);
+            db_process_sql_insert('tevent_response', ['name' => io_safe_input('Create incident in IntegriaIMS from event'), 'description' => io_safe_input('Create an incident in Integria IMS from an event'), 'target' => io_safe_input('index.php?sec=incident&sec2=operation/incidents/configure_integriaims_incident&from_event=_event_id_'), 'type' => 'url', 'id_group' => '0', 'modal_width' => '0', 'modal_height' => '0', 'new_window' => '1', 'params' => '', 'server_to_exec' => '0']);
+        }
+
+        if ($command_exists === false) {
+            // Create 'Integria IMS Ticket' command only when user enables IntegriaIMS integration and it does not exist in database.
+            $id_command_inserted = db_process_sql_insert('talert_commands', ['name' => io_safe_input('Integria IMS Ticket'), 'command' => io_safe_input('perl /usr/share/pandora_server/util/integria_rticket.pl -p '.$config['integria_hostname'].'/integria/include/api.php -u '.$config['integria_api_pass'].','.$config['integria_user'].','.$config['integria_pass'].' -create_ticket -name "_field1_" -desc "_field2_" -group _field3_ -priority _field4_ -owner _field5_ -type _field6_'), 'description' => io_safe_input('Create an incident in Integria IMS'), 'fields_descriptions' => '["'.io_safe_input('Ticket title').'","'.io_safe_input('Ticket description').'","'.io_safe_input('Ticket group ID').'","'.io_safe_input('Ticket priority').'","'.io_safe_input('Ticket owner').'","'.io_safe_input('Ticket type').'"]', 'fields_values' => '["'.io_safe_input($config['incident_title']).'", "'.io_safe_input($config['incident_content']).'", "'.io_safe_input($config['default_group']).'", "'.io_safe_input($config['default_criticity']).'", "'.io_safe_input($config['default_owner']).'", "'.io_safe_input($config['incident_type']).'"]', 'fields_hidden' => '["","","","","","","","","",""]']);
+
+            // Create 'Create Integria IMS Ticket' action only when user enables IntegriaIMS integration and command exists in database.
+            $action_values = [
+                'field1'           => io_safe_input($config['incident_title']),
+                'field1_recovery'  => io_safe_input($config['incident_title']),
+                'field2'           => io_safe_input($config['incident_content']),
+                'field2_recovery'  => io_safe_input($config['incident_content']),
+                'field3'           => io_safe_input($config['default_group']),
+                'field3_recovery'  => io_safe_input($config['default_group']),
+                'field4'           => io_safe_input($config['default_criticity']),
+                'field4_recovery'  => io_safe_input($config['default_criticity']),
+                'field5'           => io_safe_input($config['default_owner']),
+                'field5_recovery'  => io_safe_input($config['default_owner']),
+                'id_group'         => 0,
+                'action_threshold' => 0,
+            ];
+
+            alerts_create_alert_action(io_safe_input('Create Integria IMS ticket'), $id_command_inserted, $action_values);
+        } else {
+            // Update 'Integria IMS Ticket' command setup when setup data is updated, user enables IntegriaIMS integration and it does exist in database.
+            db_process_sql_update(
+                'talert_commands',
+                [
+                    'command'       => io_safe_input('perl /usr/share/pandora_server/util/integria_rticket.pl -p '.$config['integria_hostname'].'/integria/include/api.php -u '.$config['integria_api_pass'].','.$config['integria_user'].','.$config['integria_pass'].' -create_ticket -name "_field1_" -desc "_field2_" -group _field3_ -priority _field4_ -owner _field5_ -type _field6_'),
+                    'fields_values' => '["'.io_safe_input($config['incident_title']).'", "'.io_safe_input($config['incident_content']).'", "'.io_safe_input($config['default_group']).'", "'.io_safe_input($config['default_criticity']).'", "'.io_safe_input($config['default_owner']).'", "'.io_safe_input($config['incident_type']).'"]',
+                ],
+                ['name' => io_safe_input('Integria IMS Ticket')]
+            );
+
+            // Update 'Create Integria IMS Ticket' action when setup data is updated, user enables IntegriaIMS integration and command does exist in database.
+            db_process_sql_update(
+                'talert_actions',
+                [
+                    'field1'          => io_safe_input($config['incident_title']),
+                    'field1_recovery' => io_safe_input($config['incident_title']),
+                    'field2'          => io_safe_input($config['incident_content']),
+                    'field2_recovery' => io_safe_input($config['incident_content']),
+                    'field3'          => io_safe_input($config['default_group']),
+                    'field3_recovery' => io_safe_input($config['default_group']),
+                    'field4'          => io_safe_input($config['default_criticity']),
+                    'field4_recovery' => io_safe_input($config['default_criticity']),
+                    'field5'          => io_safe_input($config['default_owner']),
+                    'field5_recovery' => io_safe_input($config['default_owner']),
+                ],
+                ['name' => io_safe_input('Create Integria IMS ticket')]
+            );
         }
     } else {
-        if ($row != false) {
-            // Delete 'Create incident in IntegriaIMS from event' event response if it does exist and IntegriaIMS integration is disabled
-            db_process_sql_delete('tevent_response', ['name' => 'Create incident in IntegriaIMS from event']);
+        if ($event_response_exists != false) {
+            // Delete 'Create incident in IntegriaIMS from event' event response if it does exist and IntegriaIMS integration is disabled.
+            db_process_sql_delete('tevent_response', ['name' => io_safe_input('Create incident in IntegriaIMS from event')]);
+        }
+
+        if ($command_exists != false) {
+            // Delete 'Integria IMS Ticket' command if it does exist and IntegriaIMS integration is disabled.
+            db_process_sql_delete('talert_commands', ['name' => io_safe_input('Integria IMS Ticket')]);
+
+            // Delete 'Create Integria IMS Ticket' action if command exists and IntegriaIMS integration is disabled.
+            db_process_sql_delete('talert_actions', ['name' => io_safe_input('Create Integria IMS ticket')]);
         }
     }
 }
 
+// Get parameters from Integria IMS API.
+$group_values = [];
+$integria_criticity_values = [];
+$integria_users_values = [];
+$integria_types_values = [];
+
+$integria_groups_csv = integria_api_call($config['integria_hostname'], $config['integria_user'], $config['integria_pass'], $config['integria_api_pass'], 'get_groups', []);
+
+get_array_from_csv_data($integria_groups_csv, $group_values);
+
+$integria_criticity_levels_csv = integria_api_call($config['integria_hostname'], $config['integria_user'], $config['integria_pass'], $config['integria_api_pass'], 'get_incident_priorities', []);
+
+get_array_from_csv_data($integria_criticity_levels_csv, $integria_criticity_values);
+
+$integria_users_csv = integria_api_call($config['integria_hostname'], $config['integria_user'], $config['integria_pass'], $config['integria_api_pass'], 'get_users', []);
+
+$csv_array = explode("\n", $integria_users_csv);
+
+foreach ($csv_array as $csv_line) {
+    if (!empty($csv_line)) {
+        $integria_users_values[$csv_line] = $csv_line;
+    }
+}
+
+$integria_types_csv = integria_api_call($config['integria_hostname'], $config['integria_user'], $config['integria_pass'], $config['integria_api_pass'], 'get_types', []);
+
+get_array_from_csv_data($integria_types_csv, $integria_types_values);
+
 // Enable table.
 $table_enable = new StdClass();
 $table_enable->data = [];
@@ -72,25 +183,32 @@ $table_remote->class = 'databox filters';
 $table_remote->size['name'] = '30%';
 $table_remote->style['name'] = 'font-weight: bold';
 
-// User.
+// Integria user.
 $row = [];
 $row['name'] = __('User');
 $row['control'] = html_print_input_text('integria_user', $config['integria_user'], '', 30, 100, true);
 $table_remote->data['integria_user'] = $row;
 
-// Pass.
+// Integria password.
 $row = [];
 $row['name'] = __('Password');
 $row['control'] = html_print_input_password('integria_pass', io_output_password($config['integria_pass']), '', 30, 100, true);
 $table_remote->data['integria_pass'] = $row;
 
-// Directory hostname.
+// Integria hostname.
 $row = [];
 $row['name'] = __('API Hostname');
 $row['control'] = html_print_input_text('integria_hostname', $config['integria_hostname'], '', 30, 100, true);
-$row['control'] .= ui_print_help_tip(__('Hostname of the Integria API'));
+$row['control'] .= ui_print_help_tip(__('Hostname of Integria IMS\' API (scheme must be specified. Example: http://192.168.0.0)'), true);
 $table_remote->data['integria_hostname'] = $row;
 
+// API password.
+$row = [];
+$row['name'] = __('API Password');
+$row['control'] = html_print_input_text('integria_api_pass', $config['integria_api_pass'], '', 30, 100, true);
+$row['control'] .= ui_print_help_tip(__('Password of Integria IMS\' API'), true);
+$table_remote->data['integria_api_pass'] = $row;
+
 // Request timeout.
 $row = [];
 $row['name'] = __('Request timeout');
@@ -98,6 +216,118 @@ $row['control'] = html_print_input_text('integria_req_timeout', $config['integri
 $row['control'] .= ui_print_help_tip(__('Time in seconds to set the maximum time of the requests to the Integria API').'. '.__('0 to disable'), true);
 $table_remote->data['integria_req_timeout'] = $row;
 
+// Custom response settings.
+$table_cr_settings = new StdClass();
+$table_cr_settings->data = [];
+$table_cr_settings->width = '100%';
+$table_cr_settings->styleTable = 'margin-bottom: 10px;';
+$table_cr_settings->id = 'integria-cr-settings-setup';
+$table_cr_settings->class = 'databox filters';
+$table_cr_settings->size['name'] = '30%';
+$table_cr_settings->style['name'] = 'font-weight: bold';
+
+// Custom response default group.
+$row = [];
+$row['name'] = __('Default group');
+$row['control'] = html_print_select(
+    $group_values,
+    'default_group',
+    $config['default_group'],
+    '',
+    __('Select'),
+    0,
+    true,
+    false,
+    true,
+    '',
+    false
+);
+$table_cr_settings->data['custom_response_def_group'] = $row;
+
+// Custom response default criticity.
+$row = [];
+$row['name'] = __('Default criticity');
+$row['control'] = html_print_select(
+    $integria_criticity_values,
+    'default_criticity',
+    $config['default_criticity'],
+    '',
+    __('Select'),
+    0,
+    true,
+    false,
+    true,
+    '',
+    false
+);
+$table_cr_settings->data['custom_response_def_criticity'] = $row;
+
+// Custom response default owner.
+$row = [];
+$row['name'] = __('Default owner');
+$row['control'] = html_print_select(
+    $integria_users_values,
+    'default_owner',
+    $config['default_owner'],
+    '',
+    __('Select'),
+    0,
+    true,
+    false,
+    true,
+    '',
+    false
+);
+$table_cr_settings->data['custom_response_def_owner'] = $row;
+
+// Custom response default incident type.
+$row = [];
+$row['name'] = __('Incident type');
+$row['control'] = html_print_select(
+    $integria_types_values,
+    'incident_type',
+    $config['incident_type'],
+    '',
+    __('Select'),
+    0,
+    true,
+    false,
+    true,
+    '',
+    false
+);
+$table_cr_settings->data['custom_response_incident_type'] = $row;
+
+// Custom response incident title.
+$row = [];
+$row['name'] = __('Incident title');
+$row['control'] = html_print_input_text(
+    'incident_title',
+    $config['incident_title'],
+    __('Name'),
+    50,
+    100,
+    true,
+    false,
+    false
+).ui_print_help_icon('response_macros', true);
+$table_cr_settings->data['custom_response_incident_title'] = $row;
+
+// Custom response incident content.
+$row = [];
+$row['name'] = __('Incident content');
+$row['control'] = html_print_input_text(
+    'incident_content',
+    $config['incident_content'],
+    '',
+    50,
+    100,
+    true,
+    false,
+    false
+).ui_print_help_icon('response_macros', true);
+$table_cr_settings->data['custom_response_incident_content'] = $row;
+
 // Test.
 $row = [];
 $row['name'] = __('Test');
@@ -108,68 +338,86 @@ $row['control'] .= '<span id="test-integria-failure" style="display:none;">&nbsp
 $row['control'] .= '&nbsp;<span id="test-integria-message" style="display:none;"></span>';
 $table_remote->data['integria_test'] = $row;
 
-hd($config['integria_enabled']);
-hd($config['integria_user']);
-hd($config['integria_user']);
-hd($config['integria_pass']);
-hd($config['integria_hostname']);
-hd($config['integria_req_timeout']);
-
 // Print.
 echo '<div style="text-align: center; padding-bottom: 20px;">';
 echo '<a target="_blank" rel="noopener noreferrer" href="http://ehorus.com">';
-html_print_image('include/ehorus/images/ehorus-logo-grey.png');
+html_print_image('images/integria_logo.png');
 echo '</a>';
 echo '<br />';
 echo '<div style="font-family: lato, "Helvetica Neue", Helvetica, Arial, sans-serif; color: #515151;">';
-echo __('Remote Management System');
+echo __('Integria IMS');
 echo '</div>';
-echo '<a target="_blank" rel="noopener noreferrer" href="https://ehorus.com">';
-echo 'https://ehorus.com';
+echo '<a target="_blank" rel="noopener noreferrer" href="https://integriaims.com">';
+echo 'https://integriaims.com';
 echo '</a>';
 echo '</div>';
 
 echo "<form method='post'>";
+html_print_input_hidden('update_config', 1);
+
 // Form enable.
 echo '<div id="form_enable">';
-html_print_input_hidden('update_config', 1);
 html_print_table($table_enable);
 echo '</div>';
 
 // Form remote.
-    echo '<div id="form_remote">';
+echo '<div id="form_remote">';
+echo '<fieldset>';
+echo '<legend>'.__('Integria API settings').'</legend>';
+
+html_print_table($table_remote);
+
+echo '</fieldset>';
+echo '</div>';
+
+if ($has_connection != false) {
+    // Form custom response settings.
+    echo '<div id="form_custom_response_settings">';
     echo '<fieldset>';
-    echo '<legend>'.__('Integria API').'</legend>';
-    html_print_input_hidden('update_config', 1);
-    html_print_table($table_remote);
+    echo '<legend>'.__('Custom response settings').'</legend>';
+
+    html_print_table($table_cr_settings);
 
     echo '</fieldset>';
     echo '</div>';
-     echo '<div class="action-buttons" style="width: '.$table_remote->width.'">';
+
+    echo '<div class="action-buttons" style="width: '.$table_remote->width.'">';
     html_print_submit_button(__('Update'), 'update_button', false, 'class="sub upd"');
     echo '</div>';
-    echo '</form>';
+} else {
+    echo '<div class="action-buttons" style="width: '.$table_remote->width.'">';
+    html_print_submit_button(__('Update and continue'), 'update_button', false, 'class="sub next"');
+    echo '</div>';
+}
+
+
+echo '</form>';
 
 ?>
 
 <script type="text/javascript">
 
-if(!$('input:checkbox[name="integria_enabled"]').is(':checked'))
-{
-    $('#form_remote').hide();
-}
+    if(!$('input:checkbox[name="integria_enabled"]').is(':checked')) {
+        $('#form_remote').hide();
+        $('#form_custom_response_settings').hide();
+    } else {
+        $('#form_remote').show();
+        $('#form_custom_response_settings').show();
+    }
 
- $('#form_enable').css('margin-bottom','20px');
+    $('#form_enable').css('margin-bottom','20px');
     var showFields = function () {
         $('#form_remote').show();
+        $('#form_custom_response_settings').show();
     }
     var hideFields = function () {
         $('#form_remote').hide();
+        $('#form_custom_response_settings').hide();
     }
 
     var hideUserPass = function () {
         $('#integria-remote-setup-integria_user').hide();
-        $('#integria-remote-setup-integria_pass').hide();showFields
+        $('#integria-remote-setup-integria_pass').hide();
     }
 
     var showUserPass = function () {
@@ -235,33 +483,38 @@ if(!$('input:checkbox[name="integria_enabled"]').is(':checked'))
         hideFailureImage();
         hideMessage();
         showLoadingImage();
-       console.log(host);
+
+        var integria_user = $('input[name=integria_user]').val();
+        var integria_pass = $('input[name=integria_pass]').val();
+        var api_hostname = $('input[name=integria_hostname]').val();
+        var api_pass = $('input[name=integria_api_pass]').val();
+
+        var data = {
+            page: "godmode/setup/setup_integria",
+            check_api_access: 1,
+            integria_user: integria_user,
+            integria_pass: integria_pass,
+            api_hostname: api_hostname,
+            api_pass: api_pass,
+        }
+
+        // AJAX call to check API connection.
         $.ajax({
-            url: 'http://' + host,
-            type: 'POST',
-            dataType: 'json',
-            timeout: timeout ? timeout * 1000 : 0
+            type: "POST",
+            url: "ajax.php",
+            dataType: "json",
+            data: data
         })
         .done(function(data, textStatus, xhr) {
-            showSuccessImage();
+            if (data.login == '1') {
+                showSuccessImage();
+            } else {
+                showFailureImage();
+                showMessage();
+            }
+
         })
         .fail(function(xhr, textStatus, errorThrown) {
-            if (xhr.status === 400) {
-                changeTestMessage(badRequestMessage);
-            }
-            else if (xhr.status === 401 || xhr.status === 403) {
-                changeTestMessage(invalidPassMessage);
-            }
-            else if (xhr.status === 404) {
-                changeTestMessage(notFoundMessage);
-            }
-            else if (errorThrown === 'timeout') {
-                changeTestMessage(timeoutMessage);
-            }
-            else {
-                changeTestMessage(errorThrown);
-            }
-                        
             showFailureImage();
             showMessage();
         })
diff --git a/pandora_console/images/integria_logo.png b/pandora_console/images/integria_logo.png
new file mode 100644
index 0000000000000000000000000000000000000000..f56ecfdab5077afb48a96e2fbbd4aad790052e5f
GIT binary patch
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wdkK)jA`q-mS;FBwr3v~30)enV_`d)H00D<U;#cR5AOHXW07*qoM6N<$g7BSycK`qY

literal 0
HcmV?d00001

diff --git a/pandora_console/include/functions.php b/pandora_console/include/functions.php
index aa9774ecbb..59120a9726 100644
--- a/pandora_console/include/functions.php
+++ b/pandora_console/include/functions.php
@@ -4084,7 +4084,7 @@ function mask2cidr($mask)
 function get_help_info($section_name)
 {
     global $config;
-    // hd($section_name);
+
     $user_language = get_user_language($id_user);
 
     $es = false;
@@ -5437,3 +5437,84 @@ if (!function_exists('getallheaders')) {
 
 
 }
+
+
+/**
+ * Perform an API call to Integria IMS.
+ *
+ * @param string API host URL.
+ * @param string User name.
+ * @param string User password.
+ * @param string API password.
+ * @param string API Operation.
+ * @param array Array with parameters required by the API function.
+ *
+ * @return boolean True if API request succeeded, false if API request failed.
+ */
+function integria_api_call($api_hostname, $user, $user_pass, $api_pass, $operation, $params_array, $show_credentials_error_msg=false)
+{
+    $params_string = implode(',', $params_array);
+
+    $url_data = [
+        'user'      => $user,
+        'user_pass' => $user_pass,
+        'pass'      => $api_pass,
+        'op'        => $operation,
+        'params'    => html_entity_decode($params_string),
+    ];
+
+    // Build URL for API request.
+    $url = $api_hostname.'/integria/include/api.php';
+
+    ob_start();
+    $out = fopen('php://output', 'w');
+    $ch = curl_init();
+    curl_setopt($ch, CURLOPT_URL, $url);
+    curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
+    curl_setopt($ch, CURLOPT_POST, true);
+    curl_setopt($ch, CURLOPT_POSTFIELDS, $url_data);
+    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
+    curl_setopt($ch, CURLOPT_VERBOSE, true);
+    curl_setopt($ch, CURLOPT_STDERR, $out);
+    $result = curl_exec($ch);
+
+     fclose($out);
+     $debug = ob_get_clean();
+
+    $http_status = curl_getinfo($ch, CURLINFO_HTTP_CODE);
+
+    $error = false;
+
+    if ($result === false) {
+        $error = curl_error($ch);
+    }
+
+    curl_close($ch);
+
+    if ($error === true || $http_status !== 200) {
+        if ($show_credentials_error_msg === true) {
+            ui_print_error_message(__('API request failed. Please check Integria IMS\' access credentials in Pandora setup.'));
+        }
+
+        return false;
+    } else {
+        return $result;
+    }
+}
+
+
+// Parse CSV consisting of one or more lines of the form key-value pair into an array.
+function get_array_from_csv_data($csv_data, &$array_values)
+{
+    $csv_array = explode("\n", $csv_data);
+
+    foreach ($csv_array as $csv_value) {
+        if (empty($csv_value)) {
+            continue;
+        }
+
+        $new_csv_value = str_getcsv($csv_value);
+
+        $array_values[$new_csv_value[0]] = $new_csv_value[1];
+    }
+}
diff --git a/pandora_console/include/functions_config.php b/pandora_console/include/functions_config.php
index 21267f3dac..d638cb3bf8 100644
--- a/pandora_console/include/functions_config.php
+++ b/pandora_console/include/functions_config.php
@@ -1451,9 +1451,37 @@ function config_update_config()
                         $error_update[] = __('integria API hostname');
                     }
 
+                    if (!config_update_value('integria_api_pass', io_input_password((string) get_parameter('integria_api_pass', $config['integria_api_pass'])))) {
+                        $error_update[] = __('Integria API password');
+                    }
+
                     if (!config_update_value('integria_req_timeout', (int) get_parameter('integria_req_timeout', $config['integria_req_timeout']))) {
                         $error_update[] = __('Integria request timeout');
                     }
+
+                    if (!config_update_value('default_group', (int) get_parameter('default_group', $config['default_group']))) {
+                        $error_update[] = __('Integria default group');
+                    }
+
+                    if (!config_update_value('default_criticity', (int) get_parameter('default_criticity', $config['default_criticity']))) {
+                        $error_update[] = __('Integria default criticity');
+                    }
+
+                    if (!config_update_value('default_owner', (string) get_parameter('default_owner', $config['default_owner']))) {
+                        $error_update[] = __('Integria default owner');
+                    }
+
+                    if (!config_update_value('incident_type', (int) get_parameter('incident_type', $config['incident_type']))) {
+                        $error_update[] = __('Integria default incident type');
+                    }
+
+                    if (!config_update_value('incident_title', (string) get_parameter('incident_title', $config['incident_title']))) {
+                        $error_update[] = __('Integria default incident title');
+                    }
+
+                    if (!config_update_value('incident_content', (string) get_parameter('incident_content', $config['incident_content']))) {
+                        $error_update[] = __('Integria default incident content');
+                    }
                 break;
 
                 default:
diff --git a/pandora_console/include/functions_events.php b/pandora_console/include/functions_events.php
index 4c57dfd4b0..fbf20ab153 100644
--- a/pandora_console/include/functions_events.php
+++ b/pandora_console/include/functions_events.php
@@ -6630,3 +6630,249 @@ function events_get_secondary_groups_left_join($table)
     return 'LEFT JOIN tmetaconsole_agent_secondary_group tasg
 		ON te.id_agente = tasg.id_tagente AND te.server_id = tasg.id_tmetaconsole_setup';
 }
+
+
+/**
+ * Replace macros in any string given an event id.
+ * If server_id > 0, it's a metaconsole query.
+ *
+ * @param integer $event_id Event identifier.
+ * @param integer $value    String value in which we want to apply macros.
+ *
+ * @return string The response text with the macros applied.
+ */
+function events_get_field_value_by_event_id(
+    int $event_id,
+    $value
+) {
+    global $config;
+
+    $return = '';
+    $meta = false;
+    $event = db_get_row('tevento', 'id_evento', $event_id);
+
+    // Replace each macro.
+    if (strpos($value, '_agent_address_') !== false) {
+        if ($meta) {
+            $agente_table_name = 'tmetaconsole_agent';
+            $filter = [
+                'id_tagente'            => $event['id_agente'],
+                'id_tmetaconsole_setup' => $server_id,
+            ];
+        } else {
+            $agente_table_name = 'tagente';
+            $filter = ['id_agente' => $event['id_agente']];
+        }
+
+        $ip = db_get_value_filter('direccion', $agente_table_name, $filter);
+        // If agent does not have an IP, display N/A.
+        if ($ip === false) {
+            $ip = __('N/A');
+        }
+
+        $return = str_replace('_agent_address_', $ip, $value);
+    }
+
+    if (strpos($value, '_agent_id_') !== false) {
+        $return = str_replace('_agent_id_', $event['id_agente'], $value);
+    }
+
+    if (strpos($value, '_module_address_') !== false) {
+        if ($event['id_agentmodule'] != 0) {
+            if ($meta) {
+                $server = metaconsole_get_connection_by_id($server_id);
+                metaconsole_connect($server);
+            }
+
+            $module = db_get_row('tagente_modulo', 'id_agente_modulo', $event['id_agentmodule']);
+            if (empty($module['ip_target'])) {
+                $module['ip_target'] = __('N/A');
+            }
+
+            $return = str_replace('_module_address_', $module['ip_target'], $value);
+            if (empty($module['nombre'])) {
+                $module['nombre'] = __('N/A');
+            }
+
+            if ($meta) {
+                metaconsole_restore_db();
+            }
+        } else {
+            $return = str_replace('_module_address_', __('N/A'), $value);
+        }
+    }
+
+    if (strpos($value, '_module_name_') !== false) {
+        if ($event['id_agentmodule'] != 0) {
+            if ($meta) {
+                $server = metaconsole_get_connection_by_id($server_id);
+                metaconsole_connect($server);
+            }
+
+            $module = db_get_row('tagente_modulo', 'id_agente_modulo', $event['id_agentmodule']);
+            if (empty($module['ip_target'])) {
+                $module['ip_target'] = __('N/A');
+            }
+
+            $return = str_replace(
+                '_module_name_',
+                io_safe_output($module['nombre']),
+                $value
+            );
+
+            if ($meta) {
+                metaconsole_restore_db();
+            }
+        } else {
+            $return = str_replace('_module_name_', __('N/A'), $value);
+        }
+    }
+
+    if (strpos($value, '_event_id_') !== false) {
+        $return = str_replace('_event_id_', $event['id_evento'], $value);
+    }
+
+    if (strpos($value, '_user_id_') !== false) {
+        if (!empty($event['id_usuario'])) {
+            $return = str_replace('_user_id_', $event['id_usuario'], $value);
+        } else {
+            $return = str_replace('_user_id_', __('N/A'), $value);
+        }
+    }
+
+    if (strpos($value, '_group_id_') !== false) {
+        $return = str_replace('_group_id_', $event['id_grupo'], $value);
+    }
+
+    if (strpos($value, '_group_name_') !== false) {
+        $return = str_replace(
+            '_group_name_',
+            groups_get_name($event['id_grupo'], true),
+            $value
+        );
+    }
+
+    if (strpos($value, '_event_utimestamp_') !== false) {
+        $return = str_replace(
+            '_event_utimestamp_',
+            $event['utimestamp'],
+            $value
+        );
+    }
+
+    if (strpos($value, '_event_date_') !== false) {
+        $return = str_replace(
+            '_event_date_',
+            date($config['date_format'], $event['utimestamp']),
+            $value
+        );
+    }
+
+    if (strpos($value, '_event_text_') !== false) {
+        $return = str_replace(
+            '_event_text_',
+            events_display_name($event['evento']),
+            $value
+        );
+    }
+
+    if (strpos($value, '_event_type_') !== false) {
+        $return = str_replace(
+            '_event_type_',
+            events_print_type_description($event['event_type'], true),
+            $value
+        );
+    }
+
+    if (strpos($value, '_alert_id_') !== false) {
+        $return = str_replace(
+            '_alert_id_',
+            empty($event['is_alert_am']) ? __('N/A') : $event['is_alert_am'],
+            $value
+        );
+    }
+
+    if (strpos($value, '_event_severity_id_') !== false) {
+        $return = str_replace('_event_severity_id_', $event['criticity'], $value);
+    }
+
+    if (strpos($value, '_event_severity_text_') !== false) {
+        $return = str_replace(
+            '_event_severity_text_',
+            get_priority_name($event['criticity']),
+            $value
+        );
+    }
+
+    if (strpos($value, '_module_id_') !== false) {
+        $return = str_replace('_module_id_', $event['id_agentmodule'], $value);
+    }
+
+    if (strpos($value, '_event_tags_') !== false) {
+        $return = str_replace('_event_tags_', $event['tags'], $value);
+    }
+
+    if (strpos($value, '_event_extra_id_') !== false) {
+        if (empty($event['id_extra'])) {
+            $return = str_replace('_event_extra_id_', __('N/A'), $value);
+        } else {
+            $return = str_replace('_event_extra_id_', $event['id_extra'], $value);
+        }
+    }
+
+    if (strpos($value, '_event_source_') !== false) {
+        $return = str_replace('_event_source_', $event['source'], $value);
+    }
+
+    if (strpos($value, '_event_instruction_') !== false) {
+        $return = str_replace(
+            '_event_instruction_',
+            events_display_instructions($event['event_type'], $event, false),
+            $value
+        );
+    }
+
+    if (strpos($value, '_owner_user_') !== false) {
+        if (empty($event['owner_user'])) {
+            $return = str_replace('_owner_user_', __('N/A'), $value);
+        } else {
+            $return = str_replace('_owner_user_', $event['owner_user'], $value);
+        }
+    }
+
+    if (strpos($value, '_event_status_') !== false) {
+        $event_st = events_display_status($event['estado']);
+        $return = str_replace('_event_status_', $event_st['title'], $value);
+    }
+
+    if (strpos($value, '_group_custom_id_') !== false) {
+        $group_custom_id = db_get_value_sql(
+            sprintf(
+                'SELECT custom_id FROM tgrupo WHERE id_grupo=%s',
+                $event['id_grupo']
+            )
+        );
+        $event_st = events_display_status($event['estado']);
+        $return = str_replace('_group_custom_id_', $group_custom_id, $value);
+    }
+
+    // Parse the event custom data.
+    if (!empty($event['custom_data'])) {
+        $custom_data = json_decode(base64_decode($event['custom_data']));
+        foreach ($custom_data as $key => $val) {
+            $return = str_replace('_customdata_'.$key.'_', $val, $value);
+        }
+    }
+
+    // This will replace the macro with the current logged user.
+    if (strpos($value, '_current_user_') !== false) {
+        $return = str_replace('_current_user_', $config['id_user'], $value);
+    }
+
+    if (empty($return)) {
+        return $value;
+    } else {
+        return $return;
+    }
+
+}
diff --git a/pandora_console/operation/incidents/configure_integriaims_incident.php b/pandora_console/operation/incidents/configure_integriaims_incident.php
index 8d103b0926..27674b9644 100644
--- a/pandora_console/operation/incidents/configure_integriaims_incident.php
+++ b/pandora_console/operation/incidents/configure_integriaims_incident.php
@@ -17,7 +17,7 @@ global $config;
 check_login();
 
 if (! check_acl($config['id_user'], 0, 'IR') && ! check_acl($config['id_user'], 0, 'IW') && ! check_acl($config['id_user'], 0, 'IM')) {
-    // Doesn't have access to this page
+    // Doesn't have access to this page.
     db_pandora_audit('ACL Violation', 'Trying to access IntegriaIMS ticket creation');
     include 'general/noaccess.php';
     exit;
@@ -25,27 +25,70 @@ if (! check_acl($config['id_user'], 0, 'IR') && ! check_acl($config['id_user'],
 
 ui_print_page_header(__('Create Integria IMS Incident'), '', false, '', false, '');
 
+// Check if Integria integration enabled.
 if ($config['integria_enabled'] == 0) {
     ui_print_error_message(__('Integria integration must be enabled in Pandora setup'));
     return;
 }
 
-// OBTIENE PARAMETROS A TRAVES DE API DE INTEGRIA
-integria_api_call('http://172.16.131.135/integria/include/api.php?', 'admin', 'integria', '1234', 'create_incident', ['Titulo de la incidencia numero5,2,2,Descripcion de la incidencia', '1:2:3', '1', 'copyto@someone.com', 'admin', '0', '1']);
+// Check connection to Integria IMS API.
+$has_connection = integria_api_call($config['integria_hostname'], $config['integria_user'], $config['integria_pass'], $config['integria_api_pass'], 'get_login', []);
 
-// OBTIENE PARAMETROS INTORDUCIDOS POR USUARIO EN LA VISTA O CARGADOS EN LA MISMA A TRAVES DE LA API PREVIAMENTE
+if ($has_connection === false) {
+    ui_print_error_message(__('Integria IMS API is not reachable'));
+    return;
+}
+
+// If everything OK, get parameters from Integria IMS API.
+$group_values = [];
+$integria_criticity_values = [];
+$integria_users_values = [];
+$integria_types_values = [];
+
+$integria_groups_csv = integria_api_call($config['integria_hostname'], $config['integria_user'], $config['integria_pass'], $config['integria_api_pass'], 'get_groups', []);
+
+get_array_from_csv_data($integria_groups_csv, $group_values);
+
+$integria_criticity_levels_csv = integria_api_call($config['integria_hostname'], $config['integria_user'], $config['integria_pass'], $config['integria_api_pass'], 'get_incident_priorities', []);
+
+get_array_from_csv_data($integria_criticity_levels_csv, $integria_criticity_values);
+
+$integria_users_csv = integria_api_call($config['integria_hostname'], $config['integria_user'], $config['integria_pass'], $config['integria_api_pass'], 'get_users', []);
+
+$csv_array = explode("\n", $integria_users_csv);
+
+foreach ($csv_array as $csv_line) {
+    if (!empty($csv_line)) {
+        $integria_users_values[$csv_line] = $csv_line;
+    }
+}
+
+$integria_types_csv = integria_api_call($config['integria_hostname'], $config['integria_user'], $config['integria_pass'], $config['integria_api_pass'], 'get_types', []);
+
+get_array_from_csv_data($integria_types_csv, $integria_types_values);
+
+$event_id = (int) get_parameter('from_event');
 $create_incident = (int) get_parameter('create_incident', 0);
-$incident_group_id = (int) get_parameter('group');
+$incident_group_id = (int) get_parameter('default_group');
 $incident_default_criticity_id = (int) get_parameter('default_criticity');
 $incident_default_owner = (int) get_parameter('default_owner');
 $incident_type = (int) get_parameter('incident_type');
-$incident_title = get_parameter('incident_title');
-$incident_content = get_parameter('incident_content');
+$incident_title = events_get_field_value_by_event_id($event_id, get_parameter('incident_title'));
+$incident_content = events_get_field_value_by_event_id($event_id, get_parameter('incident_content'));
 
-hd(event_response_get_macro($incident_content));
+if ($create_incident === 1) {
+    // Call Integria IMS API method to create an incident.
+    $result_api_call = integria_api_call($config['integria_hostname'], $config['integria_user'], $config['integria_pass'], $config['integria_api_pass'], 'create_incident', [$incident_title, $incident_group_id, $incident_default_criticity_id, $incident_content, '', '0', '', 'admin', '0', '1']);
 
+    $incident_created_ok = ($result_api_call != false) ? true : false;
+
+    ui_print_result_message(
+        $incident_created_ok,
+        __('Successfully created'),
+        __('Could not be created')
+    );
+}
 
-// HACE PETICION A API DE INTEGRIA PARA CREAR TICKET
 $table = new stdClass();
 $table->width = '100%';
 $table->id = 'add_alert_table';
@@ -60,9 +103,9 @@ $table->size[1] = '90%';
 
 $table->data[0][0] = __('Group');
 $table->data[0][1] = html_print_select(
-    $templates,
-    'group',
-    '',
+    $group_values,
+    'default_group',
+    $config['default_group'],
     '',
     __('Select'),
     0,
@@ -75,9 +118,9 @@ $table->data[0][1] = html_print_select(
 
 $table->data[1][0] = __('Default Criticity');
 $table->data[1][1] = html_print_select(
-    $templates,
+    $integria_criticity_values,
     'default_criticity',
-    '',
+    $config['default_criticity'],
     '',
     __('Select'),
     0,
@@ -90,9 +133,9 @@ $table->data[1][1] = html_print_select(
 
 $table->data[2][0] = __('Default Owner');
 $table->data[2][1] = html_print_select(
-    $templates,
+    $integria_users_values,
     'default_owner',
-    '',
+    $config['default_owner'],
     '',
     __('Select'),
     0,
@@ -105,9 +148,9 @@ $table->data[2][1] = html_print_select(
 
 $table->data[0][2] = __('Incident Type');
 $table->data[0][3] = html_print_select(
-    $templates,
+    $integria_types_values,
     'incident_type',
-    '',
+    $config['incident_type'],
     '',
     __('Select'),
     0,
@@ -118,10 +161,10 @@ $table->data[0][3] = html_print_select(
     false
 );
 
-$table->data[1][2] = __('Incident title');
+$table->data[1][2] = __('Incident title').ui_print_help_icon('response_macros', true);
 $table->data[1][3] = html_print_input_text(
     'incident_title',
-    $reportName,
+    $config['incident_title'],
     __('Name'),
     50,
     100,
@@ -130,10 +173,10 @@ $table->data[1][3] = html_print_input_text(
     true
 );
 
-$table->data[2][2] = __('Incident content');
+$table->data[2][2] = __('Incident content').ui_print_help_icon('response_macros', true);
 $table->data[2][3] = html_print_input_text(
     'incident_content',
-    $reportName,
+    $config['incident_content'],
     '',
     50,
     100,
@@ -144,292 +187,8 @@ $table->data[2][3] = html_print_input_text(
 
 echo '<form name="create_integria_incident_form" method="POST">';
 html_print_table($table);
+html_print_input_hidden('create_incident', 1);
+echo '<div style="width: 100%; text-align:right;">';
 html_print_submit_button(__('Create'), 'accion', false, 'class="sub wand"');
+echo '</div>';
 echo '</form>';
-
-
-function integria_api_call($api_url, $user, $user_pass, $api_pass, $operation, $params_array)
-{
-    $params_string = implode(',', $params_array);
-
-    $url_data = [
-        'user'      => $user,
-        'user_pass' => $user_pass,
-        'pass'      => $api_pass,
-        'op'        => $operation,
-        'params'    => $params_string,
-    ];
-
-    $url = sprintf(
-        "$api_url%s",
-        http_build_query($url_data, '', '&amp;')
-    );
-
-    hd($url);
-    // ob_start();
-    // $out = fopen('php://output', 'w');
-    $ch = curl_init();
-    curl_setopt($ch, CURLOPT_URL, $url);
-    curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
-    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
-    // curl_setopt($ch, CURLOPT_VERBOSE, true);
-    // curl_setopt($ch, CURLOPT_STDERR, $out);
-    $result = curl_exec($ch);
-
-    // fclose($out);
-    // $debug = ob_get_clean();
-    // hd($debug);
-    $http_status = curl_getinfo($ch, CURLINFO_HTTP_CODE);
-
-    hd('http status: '.$http_status);
-
-    $error = false;
-
-    if ($result === false) {
-        $error = curl_error($ch);
-    }
-
-    curl_close($ch);
-
-    if ($error !== false || $http_status !== 200) {
-        if ($error !== false) {
-            ui_print_error_message(__('API request failed. Please check Integria\'s access credentials in Pandora setup.'));
-        } else {
-            // MOSTRAR MENSAJE DE EXITO EN LA PAGINA
-        }
-
-        return;
-    }
-}
-
-
-/**
- * Replace macros.
- * If server_id > 0, it's a metaconsole query.
- *
- * @param integer $event_id    Event identifier.
- * @param integer $response_id Event response identifier.
- * @param integer $server_id   Node identifier (for metaconsole).
- * @param boolean $history     Use the history database or not.
- *
- * @return string The response text with the macros applied.
- */
-function event_response_get_macro(
-    int $event_id,
-    $value
-) {
-    include_once 'include/functions_events.php';
-
-    global $config;
-
-    // If server_id > 0, it's a metaconsole query.
-    // $meta = $server_id > 0 || is_metaconsole();
-    $meta = false;
-    $event = db_get_row('tevento', 'id_evento', $event_id);
-
-    // $event_response = db_get_row('tevent_response', 'id', $response_id);
-    $target = io_safe_output($event_response['target']);
-
-    // Substitute each macro.
-    if (strpos($target, '_agent_address_') !== false) {
-        if ($meta) {
-            $agente_table_name = 'tmetaconsole_agent';
-            $filter = [
-                'id_tagente'            => $event['id_agente'],
-                'id_tmetaconsole_setup' => $server_id,
-            ];
-        } else {
-            $agente_table_name = 'tagente';
-            $filter = ['id_agente' => $event['id_agente']];
-        }
-
-        $ip = db_get_value_filter('direccion', $agente_table_name, $filter);
-        // If agent has not an IP, display N/A.
-        if ($ip === false) {
-            $ip = __('N/A');
-        }
-
-        $return = str_replace('_agent_address_', $ip, $value);
-    }
-
-    if (strpos($target, '_agent_id_') !== false) {
-        $target = str_replace('_agent_id_', $event['id_agente'], $target);
-    }
-
-    if ((strpos($target, '_module_address_') !== false)
-        || (strpos($target, '_module_name_') !== false)
-    ) {
-        if ($event['id_agentmodule'] !== 0) {
-            if ($meta) {
-                $server = metaconsole_get_connection_by_id($server_id);
-                metaconsole_connect($server);
-            }
-
-            $module = db_get_row('tagente_modulo', 'id_agente_modulo', $event['id_agentmodule']);
-            if (empty($module['ip_target'])) {
-                $module['ip_target'] = __('N/A');
-            }
-
-            $target = str_replace('_module_address_', $module['ip_target'], $target);
-            if (empty($module['nombre'])) {
-                $module['nombre'] = __('N/A');
-            }
-
-            $target = str_replace(
-                '_module_name_',
-                io_safe_output($module['nombre']),
-                $target
-            );
-
-            if ($meta) {
-                metaconsole_restore_db();
-            }
-        } else {
-            $target = str_replace('_module_address_', __('N/A'), $target);
-            $target = str_replace('_module_name_', __('N/A'), $target);
-        }
-    }
-
-    if (strpos($target, '_event_id_') !== false) {
-        $target = str_replace('_event_id_', $event['id_evento'], $target);
-    }
-
-    if (strpos($target, '_user_id_') !== false) {
-        if (!empty($event['id_usuario'])) {
-            $target = str_replace('_user_id_', $event['id_usuario'], $target);
-        } else {
-            $target = str_replace('_user_id_', __('N/A'), $target);
-        }
-    }
-
-    if (strpos($target, '_group_id_') !== false) {
-        $target = str_replace('_group_id_', $event['id_grupo'], $target);
-    }
-
-    if (strpos($target, '_group_name_') !== false) {
-        $target = str_replace(
-            '_group_name_',
-            groups_get_name($event['id_grupo'], true),
-            $target
-        );
-    }
-
-    if (strpos($target, '_event_utimestamp_') !== false) {
-        $target = str_replace(
-            '_event_utimestamp_',
-            $event['utimestamp'],
-            $target
-        );
-    }
-
-    if (strpos($target, '_event_date_') !== false) {
-        $target = str_replace(
-            '_event_date_',
-            date($config['date_format'], $event['utimestamp']),
-            $target
-        );
-    }
-
-    if (strpos($target, '_event_text_') !== false) {
-        $target = str_replace(
-            '_event_text_',
-            events_display_name($event['evento']),
-            $target
-        );
-    }
-
-    if (strpos($target, '_event_type_') !== false) {
-        $target = str_replace(
-            '_event_type_',
-            events_print_type_description($event['event_type'], true),
-            $target
-        );
-    }
-
-    if (strpos($target, '_alert_id_') !== false) {
-        $target = str_replace(
-            '_alert_id_',
-            empty($event['is_alert_am']) ? __('N/A') : $event['is_alert_am'],
-            $target
-        );
-    }
-
-    if (strpos($target, '_event_severity_id_') !== false) {
-        $target = str_replace('_event_severity_id_', $event['criticity'], $target);
-    }
-
-    if (strpos($target, '_event_severity_text_') !== false) {
-        $target = str_replace(
-            '_event_severity_text_',
-            get_priority_name($event['criticity']),
-            $target
-        );
-    }
-
-    if (strpos($target, '_module_id_') !== false) {
-        $target = str_replace('_module_id_', $event['id_agentmodule'], $target);
-    }
-
-    if (strpos($target, '_event_tags_') !== false) {
-        $target = str_replace('_event_tags_', $event['tags'], $target);
-    }
-
-    if (strpos($target, '_event_extra_id_') !== false) {
-        if (empty($event['id_extra'])) {
-            $target = str_replace('_event_extra_id_', __('N/A'), $target);
-        } else {
-            $target = str_replace('_event_extra_id_', $event['id_extra'], $target);
-        }
-    }
-
-    if (strpos($target, '_event_source_') !== false) {
-        $target = str_replace('_event_source_', $event['source'], $target);
-    }
-
-    if (strpos($target, '_event_instruction_') !== false) {
-        $target = str_replace(
-            '_event_instruction_',
-            events_display_instructions($event['event_type'], $event, false),
-            $target
-        );
-    }
-
-    if (strpos($target, '_owner_user_') !== false) {
-        if (empty($event['owner_user'])) {
-            $target = str_replace('_owner_user_', __('N/A'), $target);
-        } else {
-            $target = str_replace('_owner_user_', $event['owner_user'], $target);
-        }
-    }
-
-    if (strpos($target, '_event_status_') !== false) {
-        $event_st = events_display_status($event['estado']);
-        $target = str_replace('_event_status_', $event_st['title'], $target);
-    }
-
-    if (strpos($target, '_group_custom_id_') !== false) {
-        $group_custom_id = db_get_value_sql(
-            sprintf(
-                'SELECT custom_id FROM tgrupo WHERE id_grupo=%s',
-                $event['id_grupo']
-            )
-        );
-        $event_st = events_display_status($event['estado']);
-        $target = str_replace('_group_custom_id_', $group_custom_id, $target);
-    }
-
-    // Parse the event custom data.
-    if (!empty($event['custom_data'])) {
-        $custom_data = json_decode(base64_decode($event['custom_data']));
-        foreach ($custom_data as $key => $value) {
-            $target = str_replace('_customdata_'.$key.'_', $value, $target);
-        }
-    }
-
-    // This will replace the macro with the current logged user.
-    if (strpos($target, '_current_user_') !== false) {
-        $target = str_replace('_current_user_', $config['id_user'], $target);
-    }
-
-    return $target;
-}
diff --git a/pandora_server/util/integria_rticket.pl b/pandora_server/util/integria_rticket.pl
index 609dd516b0..f296fd9145 100644
--- a/pandora_server/util/integria_rticket.pl
+++ b/pandora_server/util/integria_rticket.pl
@@ -38,6 +38,7 @@ Where options:
 Optional parameters:
 	
 	[-priority <priority>]		: 10 Maintance, 0 Informative, 1 Low, 2 Medium, 3 Serious, 4 Very serious
+	[-owner <owner>]		: Free text
 	[-desc <description>]		: Free text
 	[-type <ticket_type>]		: Type ID (must exist in Integria IMS)
 	[-inventory <inventory_id>]	: Inventory ID (must exist in Integria IMS)
@@ -94,6 +95,7 @@ sub tool_api_main () {
 	my $ticket_name = "";
 	my $group_id = -1;
 	my $ticket_priority = 0;
+	my $ticket_owner = '';
 	my $ticket_description = '';
 	my $ticket_type = '';
 	my $ticket_inventory = '';
@@ -155,6 +157,9 @@ sub tool_api_main () {
 			if ($line eq '-priority') {
 				$ticket_priority = $ARGV[$i + 1];
 			}
+			if ($line eq '-owner') {
+				$ticket_owner = $ARGV[$i + 1];
+			}
 			if ($line eq '-desc') {
 				$ticket_description = $ARGV[$i + 1];
 			}
@@ -193,6 +198,7 @@ sub tool_api_main () {
 		$data_ticket = $ticket_name .
 				"|;|" . $group_id .
 				"|;|" . $ticket_priority .
+				"|;|" . $ticket_owner .
 				"|;|" . $ticket_description .
 				"|;|" . $ticket_inventory .
 				"|;|" . $ticket_type .