From 1bf7f1e36e2f4e89e5dc2a3c479ffb11f0741caf Mon Sep 17 00:00:00 2001
From: daniel <daniel.barbero@artica.es>
Date: Fri, 21 Jul 2023 14:23:42 +0200
Subject: [PATCH] ITSM pandora_enterprise#11471

---
 pandora_console/extras/mr/65.sql              |   2 +
 .../godmode/agentes/agent_incidents.php       |   5 +-
 .../godmode/agentes/configurar_agente.php     |   2 +-
 .../godmode/alerts/alert_commands.php         |  94 ++++++-
 .../godmode/alerts/alert_list.builder.php     |   2 +-
 .../godmode/alerts/configure_alert_action.php |  90 +++++-
 pandora_console/godmode/menu.php              |   4 +-
 pandora_console/godmode/setup/setup.php       |  16 +-
 .../{setup_integria.php => setup_ITSM.php}    | 259 ++++--------------
 pandora_console/godmode/setup/setup_auth.php  |   2 +-
 .../godmode/users/configure_user.php          |   2 +
 .../godmode/users/user_management.php         |  89 +++---
 pandora_console/include/auth/mysql.php        |   8 -
 pandora_console/include/functions.php         |   4 +-
 pandora_console/include/functions_config.php  | 146 +++-------
 pandora_console/include/functions_graph.php   |   1 -
 pandora_console/include/functions_html.php    |   4 +-
 .../include/functions_integriaims.php         | 172 ------------
 pandora_console/include/lib/ITSM/ITSM.php     |  14 +-
 pandora_console/include/lib/ITSM/Manager.php  |   2 +-
 pandora_console/include/styles/pandora.css    |   2 +-
 .../include/styles/pandora_black.css          |   4 +-
 .../{integriaims.css => pandoraitsm.css}      |  47 +---
 .../operation/agentes/ver_agente.php          |   2 +-
 pandora_console/operation/menu.php            |   2 +-
 pandora_console/operation/users/user_edit.php | 129 ---------
 pandora_console/pandoradb.sql                 |   2 +-
 pandora_console/pandoradb_data.sql            |   7 +-
 .../lib/UpdateManager/Client.php              |   2 +-
 .../views/ITSM/ITSMDashboardView.php          |   4 +-
 .../views/ITSM/ITSMTicketDetailView.php       |  48 ++--
 .../views/ITSM/ITSMTicketEditView.php         |  14 +-
 .../views/ITSM/ITSMTicketListView.php         |   4 +-
 33 files changed, 408 insertions(+), 777 deletions(-)
 rename pandora_console/godmode/setup/{setup_integria.php => setup_ITSM.php} (66%)
 rename pandora_console/include/styles/{integriaims.css => pandoraitsm.css} (68%)

diff --git a/pandora_console/extras/mr/65.sql b/pandora_console/extras/mr/65.sql
index 623c0a36f0..763ec200d1 100644
--- a/pandora_console/extras/mr/65.sql
+++ b/pandora_console/extras/mr/65.sql
@@ -38,4 +38,6 @@ INSERT INTO `tmodule_inventory` (`id_module_inventory`, `id_os`, `name`, `descri
 
 ALTER TABLE `treport_content`  ADD COLUMN `period_range` INT NULL DEFAULT 0 AFTER `period`;
 
+ALTER TABLE `tusuario` MODIFY COLUMN `integria_user_level_pass` TEXT;
+
 COMMIT;
diff --git a/pandora_console/godmode/agentes/agent_incidents.php b/pandora_console/godmode/agentes/agent_incidents.php
index 5e7331744b..b4b7a81e74 100644
--- a/pandora_console/godmode/agentes/agent_incidents.php
+++ b/pandora_console/godmode/agentes/agent_incidents.php
@@ -18,7 +18,7 @@ require_once 'include/functions_incidents.php';
 
 check_login();
 
-if (!$config['integria_enabled']) {
+if (!$config['ITSM_enabled']) {
     ui_print_error_message(__('In order to access ticket management system, integration with ITSM must be enabled and properly configured'));
     return;
 }
@@ -55,8 +55,7 @@ $params = [
     agents_get_name($id_agent),
 ];
 
-$result = integria_api_call(null, null, null, null, 'get_incidents', $params, false, 'json', ',');
-
+// $result = integria_api_call(null, null, null, null, 'get_incidents', $params, false, 'json', ',');
 $result = json_decode($result, true);
 
 if (empty($result) === true) {
diff --git a/pandora_console/godmode/agentes/configurar_agente.php b/pandora_console/godmode/agentes/configurar_agente.php
index a6f47d6535..73391d7ece 100644
--- a/pandora_console/godmode/agentes/configurar_agente.php
+++ b/pandora_console/godmode/agentes/configurar_agente.php
@@ -606,7 +606,7 @@ if ($id_agente) {
     }
 
     // Incident tab.
-    if ((bool) $config['integria_enabled'] === true) {
+    if ((bool) $config['ITSM_enabled'] === true) {
         $incidenttab['text'] = html_print_menu_button(
             [
                 'href'  => 'index.php?sec=gagente&amp;sec2=godmode/agentes/configurar_agente&amp;tab=incident&amp;id_agente='.$id_agente,
diff --git a/pandora_console/godmode/alerts/alert_commands.php b/pandora_console/godmode/alerts/alert_commands.php
index b44a6f8521..36f43a67f8 100644
--- a/pandora_console/godmode/alerts/alert_commands.php
+++ b/pandora_console/godmode/alerts/alert_commands.php
@@ -12,6 +12,8 @@
 // MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 // GNU General Public License for more details.
 // Load global vars.
+use PandoraFMS\ITSM\ITSM;
+
 global $config;
 
 require_once $config['homedir'].'/include/functions_alerts.php';
@@ -279,7 +281,7 @@ if (is_ajax()) {
                     $editor_type_chkbx .= '</small></b></div>';
                     $rfield = $editor_type_chkbx;
                     // Select type.
-                } else if (preg_match('/^_integria_type_custom_field_$/i', $field_value)) {
+                } else if (preg_match('/^_custom_field_ITSM_$/i', $field_value)) {
                         $ffield = '';
                         $rfield = '';
 
@@ -369,6 +371,96 @@ if (is_ajax()) {
                             '',
                             $is_management_allowed
                         );
+                } else if (str_starts_with($field_value, '_ITSM_')) {
+                    $nothing = '';
+                    $nothing_value = 0;
+                    $mode = 'select';
+                    switch ($field_value) {
+                        case '_ITSM_groups_':
+                            $fields_array = [];
+                            try {
+                                $ITSM = new ITSM();
+                                $fields_array = $ITSM->getGroups();
+                            } catch (\Throwable $th) {
+                                $error = $th->getMessage();
+                                $fields_array = [];
+                            }
+                        break;
+
+                        case '_ITSM_priorities_':
+                            $fields_array = [];
+                            try {
+                                $ITSM = new ITSM();
+                                $fields_array = $ITSM->getPriorities();
+                            } catch (\Throwable $th) {
+                                $error = $th->getMessage();
+                                $fields_array = [];
+                            }
+                        break;
+
+                        case '_ITSM_types_':
+                            $fields_array = [];
+                            try {
+                                $ITSM = new ITSM();
+                                $fields_array = $ITSM->getObjectypes();
+                            } catch (\Throwable $th) {
+                                $error = $th->getMessage();
+                                $fields_array = [];
+                            }
+
+                            $nothing = __('None');
+                            $nothing_value = 0;
+                        break;
+
+                        case '_ITSM_status_':
+                            $fields_array = [];
+                            try {
+                                $ITSM = new ITSM();
+                                $fields_array = $ITSM->getStatus();
+                            } catch (\Throwable $th) {
+                                $error = $th->getMessage();
+                                $fields_array = [];
+                            }
+                        break;
+
+                        default:
+                            // Nothing.
+                            $mode = '';
+                        break;
+                    }
+
+                    if ($mode === 'select') {
+                        $ffield = html_print_select(
+                            $fields_array,
+                            'field'.$i.'_value',
+                            '',
+                            '',
+                            $nothing,
+                            $nothing_value,
+                            true,
+                            false,
+                            false,
+                            'fields',
+                            $is_management_allowed
+                        );
+
+                        $rfield = html_print_select(
+                            $fields_array,
+                            'field'.$i.'_recovery_value',
+                            '',
+                            '',
+                            $nothing,
+                            $nothing_value,
+                            true,
+                            false,
+                            false,
+                            'fields_recovery',
+                            $is_management_allowed
+                        );
+                    } else {
+                        $ffield = 'TODO';
+                        $rfield = 'TODO';
+                    }
                 } else {
                     $fields_value_select = [];
                     $force_print_select = false;
diff --git a/pandora_console/godmode/alerts/alert_list.builder.php b/pandora_console/godmode/alerts/alert_list.builder.php
index de07bce961..db53e202ad 100644
--- a/pandora_console/godmode/alerts/alert_list.builder.php
+++ b/pandora_console/godmode/alerts/alert_list.builder.php
@@ -105,7 +105,7 @@ $groups_user = users_get_groups($config['id_user']);
 if (!empty($groups_user)) {
     $groups = implode(',', array_keys($groups_user));
 
-    if ($config['integria_enabled'] == 0) {
+    if ($config['ITSM_enabled'] == 0) {
         $integria_command = 'Integria&#x20;IMS&#x20;Ticket';
         $sql = sprintf('SELECT taa.id, taa.name FROM talert_actions taa INNER JOIN talert_commands tac ON taa.id_alert_command = tac.id WHERE tac.name <> "%s" AND taa.id_group IN (%s)', $integria_command, $groups);
     } else {
diff --git a/pandora_console/godmode/alerts/configure_alert_action.php b/pandora_console/godmode/alerts/configure_alert_action.php
index f72b17bcf3..94beff6a83 100644
--- a/pandora_console/godmode/alerts/configure_alert_action.php
+++ b/pandora_console/godmode/alerts/configure_alert_action.php
@@ -17,7 +17,6 @@ global $config;
 
 require_once $config['homedir'].'/include/functions_alerts.php';
 require_once $config['homedir'].'/include/functions_users.php';
-require_once $config['homedir'].'/include/functions_integriaims.php';
 enterprise_include_once('meta/include/functions_alerts_meta.php');
 
 check_login();
@@ -159,6 +158,21 @@ if ($id) {
     $action = alerts_get_alert_action($id);
     $name = $action['name'];
     $id_command = $action['id_alert_command'];
+    $command = alerts_get_alert_command($id_command);
+    if (empty($command) === false && $command['name'] === io_safe_input('Integria IMS Ticket')) {
+        $action['field2'] = ($action['field2'] ?? $config['default_group']);
+        $action['field3'] = ($action['field3'] ?? $config['default_criticity']);
+        $action['field4'] = ($action['field4'] ?? $config['default_owner']);
+        $action['field5'] = ($action['field5'] ?? $config['incident_type']);
+        $action['field6'] = ($action['field6'] ?? $config['incident_status']);
+        $action['field7'] = ($action['field7'] ?? $config['incident_content']);
+        $action['field2_recovery'] = ($action['field2'] ?? $config['default_group']);
+        $action['field3_recovery'] = ($action['field3'] ?? $config['default_criticity']);
+        $action['field4_recovery'] = ($action['field4'] ?? $config['default_owner']);
+        $action['field5_recovery'] = ($action['field5'] ?? $config['incident_type']);
+        $action['field6_recovery'] = ($action['field6'] ?? $config['incident_status']);
+        $action['field7_recovery'] = ($action['field7'] ?? $config['incident_content']);
+    }
 
     $group = $action['id_group'];
     $action_threshold = $action['action_threshold'];
@@ -248,7 +262,7 @@ $create_ticket_command_id = db_get_value('id', 'talert_commands', 'name', io_saf
 
 $sql_exclude_command_id = '';
 
-if (!is_metaconsole() && $config['integria_enabled'] == 0 && $create_ticket_command_id !== false) {
+if (!is_metaconsole() && $config['ITSM_enabled'] == 0 && $create_ticket_command_id !== false) {
     $sql_exclude_command_id = ' AND id <> '.$create_ticket_command_id;
 }
 
@@ -655,13 +669,20 @@ $(document).ready (function () {
         // No se envia el valor del commando.
         values.push({
             name: "page",
-            value: "godmode/alerts/alert_commands"});
+            value: "godmode/alerts/alert_commands"
+        });
         values.push({
             name: "get_alert_command",
-            value: "1"});
+            value: "1"
+        });
         values.push({
             name: "id",
-            value: this.value});
+            value: this.value
+        });
+        values.push({
+            name: "id_action",
+            value: "<?php echo (int) $id; ?>"
+        });
         
         jQuery.post (<?php echo "'".ui_get_full_url('ajax.php', false, false, false)."'"; ?>,
             values,
@@ -673,7 +694,6 @@ $(document).ready (function () {
                     render_command_description(command_description);
                 } else {
                     render_command_description('');
-
                 }
                 
                 // Allow create workunit if Integria IMS Ticket is selected.
@@ -708,12 +728,64 @@ $(document).ready (function () {
                     old_value = '';
                     old_recovery_value = '';
                     // Only keep the value if is provided from hidden (first time)
-                    if (($("[name=field" + i + "_value]").attr('id'))
-                        == ("hidden-field" + i + "_value")) {
-                        
+                    if (($("[name=field" + i + "_value]").attr('id')) == ("hidden-field" + i + "_value")) {
                         old_value = $("[name=field" + i + "_value]").val();
                         disabled = $("[name=field" + i + "_value]").attr('disabled');
                     }
+
+                    if ($("#id_command option:selected").text() === "Integria IMS Ticket" && (!old_value || !old_recovery_value) ) {
+                        if (i === 2) {
+                            if(!old_value) {
+                                old_value = '<?php echo $config['default_group']; ?>';
+                            }
+
+                            if(!old_recovery_value) {
+                                old_recovery_value = '<?php echo $config['default_group']; ?>';
+                            }
+                        } else if (i === 3) {
+                            if(!old_value) {
+                                old_value = '<?php echo $config['default_criticity']; ?>';
+                            }
+
+                            if(!old_recovery_value) {
+                                old_recovery_value = '<?php echo $config['default_criticity']; ?>';
+                            }
+                        } else if (i === 4) {
+                            if(!old_value) {
+                                old_value = '<?php echo $config['default_owner']; ?>';
+                            }
+
+                            if(!old_recovery_value) {
+                                old_recovery_value = '<?php echo $config['default_owner']; ?>';
+                            }
+                        } else if (i === 5) {
+                            if(!old_value) {
+                                old_value = '<?php echo $config['incident_type']; ?>';
+                            }
+
+                            if(!old_recovery_value) {
+                                old_recovery_value = '<?php echo $config['incident_type']; ?>';
+                            }
+                        } else if (i === 6) {
+                            if(!old_value) {
+                                old_value = '<?php echo $config['incident_status']; ?>';
+                            }
+
+                            if(!old_recovery_value) {
+                                old_recovery_value = '<?php echo $config['incident_status']; ?>';
+                            }
+                        } else if (i === 7) {
+                            if(!old_value) {
+                                old_value = '<?php echo $config['incident_content']; ?>';
+                            }
+
+                            if(!old_recovery_value) {
+                                old_recovery_value = '<?php echo $config['incident_content']; ?>';
+                            }
+                        }
+                    }
+
+                    
                     
                     if (($("[name=field" + i + "_recovery_value]").attr('id'))
                         == ("hidden-field" + i + "_recovery_value")) {
diff --git a/pandora_console/godmode/menu.php b/pandora_console/godmode/menu.php
index 4ffdfc88f4..6e812b72e0 100644
--- a/pandora_console/godmode/menu.php
+++ b/pandora_console/godmode/menu.php
@@ -392,8 +392,8 @@ if ($access_console_node === true) {
         $sub2['godmode/setup/setup&section=ehorus']['text'] = __('eHorus');
         $sub2['godmode/setup/setup&section=ehorus']['refr'] = 0;
 
-        $sub2['godmode/setup/setup&section=integria']['text'] = __('ITSM');
-        $sub2['godmode/setup/setup&section=integria']['refr'] = 0;
+        $sub2['godmode/setup/setup&section=ITSM']['text'] = __('ITSM');
+        $sub2['godmode/setup/setup&section=ITSM']['refr'] = 0;
 
         enterprise_hook('module_library_submenu');
 
diff --git a/pandora_console/godmode/setup/setup.php b/pandora_console/godmode/setup/setup.php
index 65e0f1bb1c..ee1600a0e2 100644
--- a/pandora_console/godmode/setup/setup.php
+++ b/pandora_console/godmode/setup/setup.php
@@ -170,9 +170,9 @@ if (check_acl($config['id_user'], 0, 'AW')) {
     }
 }
 
-$buttons['integria'] = [
+$buttons['ITSM'] = [
     'active' => false,
-    'text'   => '<a href="'.ui_get_full_url('index.php?sec=gsetup&sec2=godmode/setup/setup&section=integria').'">'.html_print_image(
+    'text'   => '<a href="'.ui_get_full_url('index.php?sec=gsetup&sec2=godmode/setup/setup&section=ITSM').'">'.html_print_image(
         'images/integria.png',
         true,
         [
@@ -303,10 +303,10 @@ switch ($section) {
         $help_header = 'setup_ehorus_tab';
     break;
 
-    case 'integria':
-        $buttons['integria']['active'] = true;
-        $subpage = __('Integria IMS');
-        $help_header = 'setup_integria_tab';
+    case 'ITSM':
+        $buttons['ITSM']['active'] = true;
+        $subpage = __('Pandora ITSM');
+        $help_header = 'setup_ITSM_tab';
     break;
 
     case 'module_library':
@@ -442,8 +442,8 @@ switch ($section) {
         include_once $config['homedir'].'/godmode/setup/setup_ehorus.php';
     break;
 
-    case 'integria':
-        include_once $config['homedir'].'/godmode/setup/setup_integria.php';
+    case 'ITSM':
+        include_once $config['homedir'].'/godmode/setup/setup_ITSM.php';
     break;
 
     case 'gis':
diff --git a/pandora_console/godmode/setup/setup_integria.php b/pandora_console/godmode/setup/setup_ITSM.php
similarity index 66%
rename from pandora_console/godmode/setup/setup_integria.php
rename to pandora_console/godmode/setup/setup_ITSM.php
index 8aee891452..d9f33b7699 100644
--- a/pandora_console/godmode/setup/setup_integria.php
+++ b/pandora_console/godmode/setup/setup_ITSM.php
@@ -1,6 +1,6 @@
 <?php
 /**
- * Integria setup.
+ * ITSM setup.
  *
  * @category   Setup
  * @package    Pandora FMS
@@ -42,8 +42,6 @@ if (! check_acl($config['id_user'], 0, 'PM') && ! is_user_admin($config['id_user
     return;
 }
 
-require_once $config['homedir'].'/include/functions_integriaims.php';
-
 $error = '';
 $group_values = [];
 $priority_values = [];
@@ -61,7 +59,7 @@ try {
     $has_connection = false;
 }
 
-if ($has_connection === false && $config['integria_enabled']) {
+if ($has_connection === false && $config['ITSM_enabled']) {
     ui_print_error_message(__('ITSM API is not reachable, %s', $error));
 }
 
@@ -78,7 +76,7 @@ if (get_parameter('update_config', 0) == 1) {
         ['name' => io_safe_input('Integria IMS Ticket')]
     );
 
-    if ($config['integria_enabled'] == 1) {
+    if ($config['ITSM_enabled'] == 1) {
         if ($event_response_exists === false) {
             // Create 'Create incident in IntegriaIMS from event' event response only when user enables IntegriaIMS integration and it does not exist in database.
             db_process_sql_insert(
@@ -98,13 +96,6 @@ if (get_parameter('update_config', 0) == 1) {
             );
         }
 
-        $types_string = '';
-        if (empty($object_types_values) === false) {
-            foreach ($object_types_values as $id => $name) {
-                $types_string .= $id.','.$name.';';
-            }
-        }
-
         if ($command_exists === false) {
             // Create 'Integria IMS Ticket' command only when user enables IntegriaIMS integration and it does not exist in database.
             $id_command_inserted = db_process_sql_insert(
@@ -114,8 +105,8 @@ if (get_parameter('update_config', 0) == 1) {
                     'command'             => io_safe_input('Internal type'),
                     'internal'            => 1,
                     'description'         => io_safe_input('Create a ticket in Integria IMS'),
-                    'fields_descriptions' => '["'.io_safe_input('Ticket title').'","'.io_safe_input('Ticket group ID').'","'.io_safe_input('Ticket priority').'","'.io_safe_input('Ticket owner').'","'.io_safe_input('Ticket type').'","'.io_safe_input('Ticket status').'","'.io_safe_input('Ticket description').'","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_"]',
-                    'fields_values'       => '["", "", "","","'.$types_string.'","","","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_"]',
+                    'fields_descriptions' => '["'.io_safe_input('Ticket title').'","'.io_safe_input('Ticket group ID').'","'.io_safe_input('Ticket priority').'","'.io_safe_input('Ticket owner').'","'.io_safe_input('Ticket type').'","'.io_safe_input('Ticket status').'","'.io_safe_input('Ticket description').'","_custom_field_ITSM_","_custom_field_ITSM_","_custom_field_ITSM_","_custom_field_ITSM_","_custom_field_ITSM_","_custom_field_ITSM_","_custom_field_ITSM_","_custom_field_ITSM_","_custom_field_ITSM_","_custom_field_ITSM_","_custom_field_ITSM_","_custom_field_ITSM_","_custom_field_ITSM_"]',
+                    'fields_values'       => '["", "_ITSM_groups_", "_ITSM_priorities_","_ITSM_users_","_ITSM_types_","_ITSM_status_","_html_editor_","_custom_field_ITSM_","_custom_field_ITSM_","_custom_field_ITSM_","_custom_field_ITSM_","_custom_field_ITSM_","_custom_field_ITSM_","_custom_field_ITSM_","_custom_field_ITSM_","_custom_field_ITSM_","_custom_field_ITSM_","_custom_field_ITSM_","_custom_field_ITSM_","_custom_field_ITSM_"]',
                 ]
             );
 
@@ -140,80 +131,6 @@ if (get_parameter('update_config', 0) == 1) {
             ];
 
             alerts_create_alert_action(io_safe_input('Create Integria IMS ticket'), $id_command_inserted, $action_values);
-        } else {
-            // Update 'Integria IMS Ticket' command with ticket types retrieved from Integria IMS.
-            $sql_update_command_values = sprintf(
-                '
-                UPDATE talert_commands
-                SET fields_values = \'["","","","","%s","","","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_","_integria_type_custom_field_"]\'
-                WHERE name="%s"',
-                $types_string,
-                io_safe_input('Integria IMS Ticket')
-            );
-
-            db_process_sql($sql_update_command_values);
-
-            // Update those actions that make use of 'Integria IMS Ticket' command when setup default fields are updated. Empty fields in actions will be filled in with default values.
-            $update_action_values = [
-                $config['incident_title'],
-                $config['default_group'],
-                $config['default_criticity'],
-                $config['default_owner'],
-                $config['incident_type'],
-                $config['incident_status'],
-                $config['incident_content'],
-            ];
-
-            foreach ($update_action_values as $key => $value) {
-                $field_key = ($key + 1);
-
-                $sql_update_action_field = sprintf(
-                    '
-                    UPDATE talert_actions taa
-                    INNER JOIN talert_commands tac
-                    ON taa.id_alert_command=tac.id
-                    SET field%s= "%s"
-                    WHERE tac.name="Integria&#x20;IMS&#x20;Ticket"
-                    AND (
-                        taa.field%s IS NULL OR taa.field%s=""
-                    )',
-                    $field_key,
-                    $value,
-                    $field_key,
-                    $field_key,
-                    $field_key
-                );
-
-                db_process_sql($sql_update_action_field);
-            }
-
-            foreach ($update_action_values as $key => $value) {
-                $field_key = ($key + 1);
-
-                $sql_update_action_recovery_field = sprintf(
-                    '
-                    UPDATE talert_actions taa
-                    INNER JOIN talert_commands tac
-                    ON taa.id_alert_command=tac.id
-                    SET field%s_recovery = "%s"
-                    WHERE tac.name="Integria&#x20;IMS&#x20;Ticket"
-                    AND (
-                        taa.field%s_recovery IS NULL OR taa.field%s_recovery=""
-                    )',
-                    $field_key,
-                    $value,
-                    $field_key,
-                    $field_key,
-                    $field_key
-                );
-
-                db_process_sql($sql_update_action_recovery_field);
-            }
-        }
-    } else {
-        if ($event_response_exists !== false) {
-            // Delete 'Create incident in IntegriaIMS from event' event response if it does exist and IntegriaIMS integration is disabled.
-            db_process_sql_delete('tevent_response', ['name' => io_safe_input('Create ticket in IntegriaIMS from event')]);
         }
     }
 }
@@ -221,119 +138,70 @@ if (get_parameter('update_config', 0) == 1) {
 $table_enable = new StdClass();
 $table_enable->data = [];
 $table_enable->width = '100%';
-$table_enable->id = 'integria-enable-setup';
+$table_enable->id = 'itsm-enable-setup';
 $table_enable->class = 'databox filters';
 $table_enable->size['name'] = '30%';
 $table_enable->style['name'] = 'font-weight: bold';
 
-// Enable Integria.
+// Enable Pandora ITSM.
 $row = [];
-$row['name'] = __('Enable Integria IMS');
-$row['control'] = html_print_checkbox_switch('integria_enabled', 1, $config['integria_enabled'], true);
-$table_enable->data['integria_enabled'] = $row;
+$row['name'] = __('Enable Pandora ITSM');
+$row['control'] = html_print_checkbox_switch('ITSM_enabled', 1, $config['ITSM_enabled'], true);
+$table_enable->data['ITSM_enabled'] = $row;
 
 // Remote config table.
 $table_remote = new StdClass();
 $table_remote->data = [];
 $table_remote->width = '100%';
 $table_remote->styleTable = 'margin-bottom: 10px;';
-$table_remote->id = 'integria-remote-setup';
+$table_remote->id = 'ITSM-remote-setup';
 $table_remote->class = 'databox filters filter-table-adv';
 $table_remote->size['hostname'] = '50%';
 $table_remote->size['api_pass'] = '50%';
 
-// Enable Integria user configuration.
+// Enable ITSM user configuration.
 $row = [];
 $row['user_level'] = html_print_label_input_block(
-    __('Integria configuration at user level'),
+    __('Pandora ITSM configuration at user level'),
     html_print_checkbox_switch(
-        'integria_user_level_conf',
+        'ITSM_user_level_conf',
         1,
-        $config['integria_user_level_conf'],
+        $config['ITSM_user_level_conf'],
         true
     )
 );
-$table_remote->data['integria_user_level_conf'] = $row;
+$table_remote->data['ITSM_user_level_conf'] = $row;
 
-// Integria user.
-/*
-    $row = [];
-    $row['user'] = html_print_label_input_block(
-    __('User'),
-    html_print_input_text(
-        'integria_user',
-        $config['integria_user'],
-        '',
-        30,
-        100,
-        true
-    ),
-    ['div_class' => 'integria-remote-setup-integria_user']
-    );
-*/
-
-// Integria hostname.
+// ITSM hostname.
 $row = [];
 $row['hostname'] = html_print_label_input_block(
-    __('URL to Integria IMS setup').ui_print_help_tip(__('Full URL to your Integria IMS setup (e.g., http://192.168.1.20/integria, https://support.mycompany.com).'), true),
+    __('URL to Pandora ITSM setup').ui_print_help_tip(__('Full URL to your Pandora ITSM setup (e.g., http://192.168.1.20/integria/api/v1).'), true),
     html_print_input_text(
-        'integria_hostname',
-        $config['integria_hostname'],
+        'ITSM_hostname',
+        $config['ITSM_hostname'],
         '',
         30,
         100,
         true
     ),
-    ['div_class' => 'integria-remote-setup-integria_hostname']
+    ['div_class' => 'ITSM-remote-setup-ITSM_hostname']
 );
 
-// Integria token.
+// ITSM token.
 $row['password'] = html_print_label_input_block(
-    __('Password'),
+    __('Token'),
     html_print_input_password(
-        'integria_pass',
-        io_output_password($config['integria_pass']),
+        'ITSM_token',
+        io_output_password($config['ITSM_token']),
         '',
         30,
         100,
         true
     ),
-    ['div_class' => 'integria-remote-setup-integria_pass']
+    ['div_class' => 'ITSM-remote-setup-ITSM_token']
 );
-$table_remote->data['integria_pass'] = $row;
+$table_remote->data['ITSM_token'] = $row;
 
-/*
-    // API password.
-    $row['api_pass'] = html_print_label_input_block(
-    __('API Password'),
-    html_print_input_password(
-        'integria_api_pass',
-        io_output_password($config['integria_api_pass']),
-        '',
-        30,
-        100,
-        true
-    ),
-    ['div_class' => 'integria-remote-setup-integria_api_pass']
-    );
-    $table_remote->data['integria_api_pass'] = $row;
-
-    // Request timeout.
-    $row = [];
-    $row['req_timeout'] = html_print_label_input_block(
-    __('Request timeout'),
-    html_print_input_text(
-        'integria_req_timeout',
-        $config['integria_req_timeout'],
-        '',
-        3,
-        10,
-        true
-    ),
-    ['div_class' => 'integria-remote-setup-integria_req_timeout']
-    );
-    $table_remote->data['integria_req_timeout'] = $row;
-*/
 $row = [];
 $row['control'] = __('Inventory');
 $row['control'] .= html_print_button(
@@ -350,14 +218,14 @@ $row['control'] .= html_print_button(
 $row['control'] .= '<span id="ITSM-spinner-sync" style="display:none;">&nbsp;'.html_print_image('images/spinner.gif', true).'</span>';
 $row['control'] .= '<span id="ITSM-success-sync" style="display:none;">&nbsp;'.html_print_image('images/status_sets/default/severity_normal.png', true).'</span>';
 $row['control'] .= '<span id="ITSM-failure-sync" style="display:none;">&nbsp;'.html_print_image('images/status_sets/default/severity_critical.png', true).'</span>';
-$table_remote->data['integria_sync_inventory'] = $row;
+$table_remote->data['ITSM_sync_inventory'] = $row;
 
 // Alert settings.
 $table_alert_settings = new StdClass();
 $table_alert_settings->data = [];
 $table_alert_settings->width = '100%';
 $table_alert_settings->styleTable = 'margin-bottom: 10px;';
-$table_alert_settings->id = 'integria-cr-settings-setup';
+$table_alert_settings->id = 'ITSM-settings-setup';
 $table_alert_settings->class = 'databox filters filter-table-adv';
 $table_alert_settings->size[0] = '50%';
 $table_alert_settings->size[1] = '50%';
@@ -434,7 +302,7 @@ $table_alert_settings->data[1] = $row;
 $row = [];
 $row[0] = html_print_label_input_block(
     __('Owner'),
-    html_print_autocomplete_users_from_integria(
+    html_print_autocomplete_users_from_pandora_itsm(
         'default_owner',
         $config['default_owner'],
         true,
@@ -490,7 +358,7 @@ $table_cr_settings = new StdClass();
 $table_cr_settings->data = [];
 $table_cr_settings->width = '100%';
 $table_cr_settings->styleTable = 'margin-bottom: 10px;';
-$table_cr_settings->id = 'integria-cr-settings-setup';
+$table_cr_settings->id = 'ITSM-cr-settings-setup';
 $table_cr_settings->class = 'databox filters filter-table-adv';
 $table_cr_settings->size[0] = '50%';
 $table_cr_settings->size[1] = '50%';
@@ -568,7 +436,7 @@ $table_cr_settings->data[1] = $row;
 $row = [];
 $row[0] = html_print_label_input_block(
     __('Owner'),
-    html_print_autocomplete_users_from_integria(
+    html_print_autocomplete_users_from_pandora_itsm(
         'cr_default_owner',
         $config['cr_default_owner'],
         true,
@@ -637,11 +505,11 @@ $row['control'] .= '<span id="ITSM-spinner" class="invisible">&nbsp;'.html_print
 $row['control'] .= '<span id="ITSM-success" class="invisible">&nbsp;'.html_print_image('images/status_sets/default/severity_normal.png', true).'&nbsp;'.__('Connection its OK').'</span>';
 $row['control'] .= '<span id="ITSM-failure" class="invisible">&nbsp;'.html_print_image('images/status_sets/default/severity_critical.png', true).'&nbsp;'.__('Connection failed').'</span>';
 $row['control'] .= '&nbsp;<span id="ITSM-message" class="invisible"></span>';
-$table_remote->data['integria_test'] = $row;
+$table_remote->data['ITSM_test'] = $row;
 
 // Print.
 echo '<div class="center pdd_b_10px mrgn_btn_20px white_box max_floating_element_size">';
-echo '<a target="_blank" rel="noopener noreferrer" href="http://integriaims.com">';
+echo '<a target="_blank" rel="noopener noreferrer" href="https://pandorafms.com/es/itsm/">';
 html_print_image(
     'images/integria_logo.svg',
     false,
@@ -649,11 +517,11 @@ html_print_image(
 );
 echo '</a>';
 echo '<br />';
-echo '<div clsas="integria_title">';
-echo __('Integria IMS');
+echo '<div class="ITSM_title">';
+echo __('Pandora ITSM');
 echo '</div>';
-echo '<a target="_blank" rel="noopener noreferrer" href="https://integriaims.com">';
-echo 'https://integriaims.com';
+echo '<a target="_blank" rel="noopener noreferrer" href="https://pandorafms.com/es/itsm/">';
+echo 'https://pandorafms.com/es/itsm/';
 echo '</a>';
 echo '</div>';
 
@@ -668,7 +536,7 @@ echo '</div>';
 // Form remote.
 echo '<div id="form_remote">';
 echo '<fieldset>';
-echo '<legend>'.__('Integria API settings').'</legend>';
+echo '<legend>'.__('Pandora ITSM API settings').'</legend>';
 
 html_print_table($table_remote);
 
@@ -723,30 +591,29 @@ ui_require_javascript_file('ITSM');
 
 <script type="text/javascript">
 
-    if($('input:checkbox[name="integria_user_level_conf"]').is(':checked'))
+    if($('input:checkbox[name="ITSM_user_level_conf"]').is(':checked'))
     {
-        $('.integria-remote-setup-integria_user').hide();
-        $('.integria-remote-setup-integria_pass').hide()
+        $('.ITSM-remote-setup-ITSM_token').hide()
     }
 
     var handleUserLevel = function(event) {
-        var is_checked = $('input:checkbox[name="integria_enabled"]').is(':checked');
-        var is_checked_userlevel = $('input:checkbox[name="integria_user_level_conf"]').is(':checked');
+        var is_checked = $('input:checkbox[name="ITSM_enabled"]').is(':checked');
+        var is_checked_userlevel = $('input:checkbox[name="ITSM_user_level_conf"]').is(':checked');
 
         if (event.target.value == '1' && is_checked && !is_checked_userlevel) {
             showUserPass();
-            $('input:checkbox[name="integria_user_level_conf"]').attr('checked', true);
+            $('input:checkbox[name="ITSM_user_level_conf"]').attr('checked', true);
         }
         else {
             hideUserPass();
-            $('input:checkbox[name="integria_user_level_conf"]').attr('checked', false);
+            $('input:checkbox[name="ITSM_user_level_conf"]').attr('checked', false);
         };
     }
 
-    $('input:checkbox[name="integria_enabled"]').change(handleEnable);
-    $('input:checkbox[name="integria_user_level_conf"]').change(handleUserLevel);
+    $('input:checkbox[name="ITSM_enabled"]').change(handleEnable);
+    $('input:checkbox[name="ITSM_user_level_conf"]').change(handleUserLevel);
 
-    if(!$('input:checkbox[name="integria_enabled"]').is(':checked')) {
+    if(!$('input:checkbox[name="ITSM_enabled"]').is(':checked')) {
         $('#form_remote').hide();
         $('#form_custom_response_settings').hide();
     } else {
@@ -765,29 +632,27 @@ ui_require_javascript_file('ITSM');
     }
 
     var hideUserPass = function () {
-        $('.integria-remote-setup-integria_user').hide();
-        $('.integria-remote-setup-integria_pass').hide();
+        $('.ITSM-remote-setup-ITSM_token').hide();
     }
 
     var showUserPass = function () {
-        $('.integria-remote-setup-integria_user').show();
-        $('.integria-remote-setup-integria_pass').show();
+        $('.ITSM-remote-setup-ITSM_token').show();
     }
 
     var handleEnable = function (event) {
-        var is_checked = $('input:checkbox[name="integria_enabled"]').is(':checked');
+        var is_checked = $('input:checkbox[name="ITSM_enabled"]').is(':checked');
 
         if (event.target.value == '1' && is_checked) {
             showFields();
-            $('input:checkbox[name="integria_enabled"]').attr('checked', true);
+            $('input:checkbox[name="ITSM_enabled"]').attr('checked', true);
         }
         else {
             hideFields();
-            $('input:checkbox[name="integria_enabled"]').attr('checked', false);
+            $('input:checkbox[name="ITSM_enabled"]').attr('checked', false);
         };
     }
 
-    $('input:checkbox[name="integria_enabled"]').change(handleEnable);
+    $('input:checkbox[name="ITSM_enabled"]').change(handleEnable);
 
     var handleInventorySync = function (event) {
 
@@ -818,17 +683,15 @@ ui_require_javascript_file('ITSM');
         hideFailureImage();
         showLoadingImage();
 
-        var integria_user = $('input[name=integria_user]').val();
-        var integria_pass = $('input[name=integria_pass]').val();
-        var api_hostname = $('input[name=integria_hostname]').val();
-        var api_pass = $('input[name=integria_api_pass]').val();
+        var ITSM_token = $('input[name=ITSM_token]').val();
+        var api_hostname = $('input[name=ITSM_hostname]').val();
 
         if (!api_hostname.match(/^[a-zA-Z]+:\/\//))
         {
             api_hostname = 'http://' + api_hostname;
         }
 
-        var url = api_hostname + '/integria/include/api.php';
+        var url = api_hostname + '//include/api.php';
 
         <?php
         // Retrieve all agents and codify string in the format that will be sent over in Ajax call.
@@ -854,9 +717,7 @@ ui_require_javascript_file('ITSM');
 
         var data = {
             op: 'sync_pandora_agents_inventory',
-            user: integria_user,
-            user_pass: integria_pass,
-            pass: api_pass,
+            user_pass: ITSM_token,
             params: agents_query_string_array,
             token: '|;|'
         }
@@ -880,8 +741,8 @@ ui_require_javascript_file('ITSM');
     }
 
     $('#button-ITSM').click(function() {
-        var pass = $('input#password-integria_pass').val();
-        var host = $('input#text-integria_hostname').val();
+        var pass = $('input#password-ITSM_token').val();
+        var host = $('input#text-ITSM_hostname').val();
         testConectionApi(pass, host);
     });
     //$('#button-sync-inventory').click(handleInventorySync);
diff --git a/pandora_console/godmode/setup/setup_auth.php b/pandora_console/godmode/setup/setup_auth.php
index 6616cd765c..40a816a6fa 100644
--- a/pandora_console/godmode/setup/setup_auth.php
+++ b/pandora_console/godmode/setup/setup_auth.php
@@ -371,7 +371,7 @@ if (is_ajax() === true) {
             case 'pandora':
             case 'ad':
             case 'saml':
-            case 'integria':
+            case 'ITSM':
                 // Add enterprise authentication options.
                 if (enterprise_installed() === true) {
                     add_enterprise_auth_options($table, $type_auth);
diff --git a/pandora_console/godmode/users/configure_user.php b/pandora_console/godmode/users/configure_user.php
index 7227aaa09e..f8b7e459a8 100644
--- a/pandora_console/godmode/users/configure_user.php
+++ b/pandora_console/godmode/users/configure_user.php
@@ -333,6 +333,7 @@ if ($create_user === true) {
     $values['default_custom_view'] = (int) get_parameter('default_custom_view');
     $values['time_autorefresh'] = (int) get_parameter('time_autorefresh', 0);
     $values['show_tips_startup'] = (int) get_parameter_switch('show_tips_startup');
+    $values['integria_user_level_pass'] = (string) get_parameter('integria_user_level_pass');
     $dashboard = get_parameter('dashboard', '');
     $visual_console = get_parameter('visual_console', '');
 
@@ -624,6 +625,7 @@ if ($update_user) {
     $values['ehorus_user_level_enabled'] = (bool) get_parameter('ehorus_user_level_enabled', false);
     $values['ehorus_user_level_user'] = (string) get_parameter('ehorus_user_level_user');
     $values['ehorus_user_level_pass'] = (string) get_parameter('ehorus_user_level_pass');
+    $values['integria_user_level_pass'] = (string) get_parameter('integria_user_level_pass');
 
     $values['middlename'] = get_parameter('middlename', 0);
 
diff --git a/pandora_console/godmode/users/user_management.php b/pandora_console/godmode/users/user_management.php
index adeedd5765..68ca70ff69 100644
--- a/pandora_console/godmode/users/user_management.php
+++ b/pandora_console/godmode/users/user_management.php
@@ -783,58 +783,59 @@ $userManagementTable->data['fields_addSettings'][1] .= html_print_div(
 );
 
 
-if ($config['integria_enabled'] && $config['integria_user_level_conf']) {
-    // Integria IMS user remote login.
-    $table_remote = new StdClass();
-    $table_remote->data = [];
-    $table_remote->width = '100%';
-    $table_remote->id = 'integria-remote-setup';
-    $table_remote->class = 'white_box';
-    $table_remote->size['name'] = '30%';
-    $table_remote->style['name'] = 'font-weight: bold';
+if ($config['ITSM_enabled'] && $config['ITSM_user_level_conf']) {
+    // Pandora ITSM user remote login.
+    $table_ITSM = new StdClass();
+    $table_ITSM->data = [];
+    $table_ITSM->width = '100%';
+    $table_ITSM->id = 'ITSM-remote-setup';
+    $table_ITSM->class = 'white_box';
+    $table_ITSM->size['name'] = '30%';
+    $table_ITSM->style['name'] = 'font-weight: bold';
 
-    // Integria IMS user level authentication.
+    // Pandora ITSM user level authentication.
     // Title.
     $row = [];
-    $row['control'] = '<p class="edit_user_labels">'.__('Integria user configuration').': </p>';
-    $table_remote->data['integria_user_level_conf'] = $row;
+    $row['control'] = '<p class="edit_user_labels">'.__('Pandora ITSM user configuration').': </p>';
+    $table_ITSM->data['ITSM_user_level_conf'] = $row;
 
-    // Integria IMS user.
+    // Pandora ITSM pass.
     $row = [];
-    $row['name'] = __('User');
-    $row['control'] = html_print_input_text('integria_user_level_user', $user_info['integria_user_level_user'], '', 30, 100, true);
-    $table_remote->data['integria_user_level_user'] = $row;
-
-    // Integria IMS pass.
-    $row = [];
-    $row['name'] = __('Password');
-    $row['control'] = html_print_input_password('integria_user_level_pass', io_output_password($user_info['integria_user_level_pass']), '', 30, 100, true);
-    $table_remote->data['integria_user_level_pass'] = $row;
+    $row['name'] = __('Token');
+    $row['control'] = html_print_input_password(
+        'integria_user_level_pass',
+        io_output_password($user_info['integria_user_level_pass']),
+        '',
+        100,
+        100,
+        true
+    );
+    $table_ITSM->data['integria_user_level_pass'] = $row;
 
     // Test.
-    $integria_host = db_get_value('value', 'tconfig', 'token', 'integria_hostname');
-    $integria_api_pass = db_get_value('value', 'tconfig', 'token', 'integria_api_pass');
+    $ITSM_host = db_get_value('value', 'tconfig', 'token', 'ITSM_hostname');
 
     $row = [];
     $row['name'] = __('Test');
     $row['control'] = html_print_button(
         __('Start'),
-        'test-integria',
+        'ITSM',
         false,
-        'integria_connection_test(&quot;'.$integria_host.'&quot;,'.$integria_api_pass.')',
-        [ 'icon' => 'next' ],
+        '',
+        [
+            'icon' => 'cog',
+            'mode' => 'secondary mini',
+        ],
         true
     );
-    $row['control'] .= '&nbsp;<span id="test-integria-spinner" class="invisible">&nbsp;'.html_print_image('images/spinner.gif', true).'</span>';
-    $row['control'] .= '&nbsp;<span id="test-integria-success" class="invisible">&nbsp;'.html_print_image('images/status_sets/default/severity_normal.png', true).'</span>';
-    $row['control'] .= '&nbsp;<span id="test-integria-failure" class="invisible">&nbsp;'.html_print_image('images/status_sets/default/severity_critical.png', true).'</span>';
-    $row['control'] .= '<span id="test-integria-message" class="invisible"></span>';
-    $table_remote->data['integria_test'] = $row;
+    $row['control'] .= '&nbsp;<span id="ITSM-spinner" class="invisible">&nbsp;'.html_print_image('images/spinner.gif', true).'</span>';
+    $row['control'] .= '&nbsp;<span id="ITSM-success" class="invisible">&nbsp;'.html_print_image('images/status_sets/default/severity_normal.png', true).'</span>';
+    $row['control'] .= '&nbsp;<span id="ITSM-failure" class="invisible">&nbsp;'.html_print_image('images/status_sets/default/severity_critical.png', true).'</span>';
+    $row['control'] .= '<span id="ITSM-message" class="invisible"></span>';
+    $table_ITSM->data['ITSM_test'] = $row;
 
-    // echo '<div class="integria_user_conf">';
     $userManagementTable->colspan['pandoraitsm'] = 2;
-    $userManagementTable->data['pandoraitsm'] = html_print_table($table_remote, true);
-    // echo '</div>';
+    $userManagementTable->data['pandoraitsm'] = html_print_table($table_ITSM, true);
 }
 
 if (isset($CodeQRTable) === true || isset($apiTokenContent) === true) {
@@ -860,15 +861,23 @@ $vcard_data['organization'] = io_safe_output(get_product_name());
 $vcard_data['url'] = ui_get_full_url('index.php');
 
 $vcard_json = json_encode($vcard_data);
+
+ui_require_javascript_file('ITSM');
 ?>
 
 <script type="text/javascript">
 $(document).ready(function () {
     paint_vcard(
-                <?php echo $vcard_json; ?>,
-                "#qr_code_agent_view",
-                128,
-                128
-            );
+        <?php echo $vcard_json; ?>,
+        "#qr_code_agent_view",
+        128,
+        128
+    );
+
+    $('#button-ITSM').click(function() {
+        var pass = $('input#password-integria_user_level_pass').val();
+        var host = '<?php echo $ITSM_host; ?>';
+        testConectionApi(pass, host);
+    });
 });
 </script>
\ No newline at end of file
diff --git a/pandora_console/include/auth/mysql.php b/pandora_console/include/auth/mysql.php
index a24769e528..76a6458f32 100644
--- a/pandora_console/include/auth/mysql.php
+++ b/pandora_console/include/auth/mysql.php
@@ -256,14 +256,6 @@ function process_user_login_remote($login, $pass, $api=false)
             }
         break;
 
-        // Remote Integria.
-        case 'integria':
-            if (enterprise_hook('remote_integria_process_user_login', [$login, $pass]) === false) {
-                $config['auth_error'] = 'User not found in database or incorrect password';
-                return false;
-            }
-        break;
-
         // Unknown authentication method.
         default:
             $config['auth_error'] = 'User not found in database or incorrect password';
diff --git a/pandora_console/include/functions.php b/pandora_console/include/functions.php
index ee4ee7d1ab..c481d0c1a8 100644
--- a/pandora_console/include/functions.php
+++ b/pandora_console/include/functions.php
@@ -5803,7 +5803,7 @@ function get_help_info($section_name)
             }
         break;
 
-        case 'setup_integria_tab':
+        case 'setup_ITSM_tab':
             if ($es) {
                 $result .= '04_using/14_incidence_management';
             } else {
@@ -5811,7 +5811,7 @@ function get_help_info($section_name)
             }
         break;
 
-        case 'integria_tab':
+        case 'ITSM_tab':
             if ($es) {
                 $result .= '04_using/14_incidence_management#visualizacion_de_tickets';
             } else {
diff --git a/pandora_console/include/functions_config.php b/pandora_console/include/functions_config.php
index d1de857ae9..045cdaafca 100644
--- a/pandora_console/include/functions_config.php
+++ b/pandora_console/include/functions_config.php
@@ -244,18 +244,6 @@ function config_update_config()
                         $error_update[] = __('Enable GIS features');
                     }
 
-                    if (config_update_value('integria_inventory', get_parameter('integria_inventory'), true) === false) {
-                        $error_update[] = __('Integria inventory');
-                    }
-
-                    if (config_update_value('integria_api_password', io_input_password(get_parameter('integria_api_password')), true) === false) {
-                        $error_update[] = __('Integria API password');
-                    }
-
-                    if (config_update_value('integria_url', get_parameter('integria_url'), true) === false) {
-                        $error_update[] = __('Integria URL');
-                    }
-
                     if (config_update_value('activate_netflow', (bool) get_parameter('activate_netflow'), true) === false) {
                         $error_update[] = __('Enable Netflow');
                     }
@@ -775,26 +763,6 @@ function config_update_config()
                         $error_update[] = __('Password');
                     }
 
-                    if (config_update_value('rintegria_server', get_parameter('rintegria_server'), true) === false) {
-                        $error_update[] = __('Integria host');
-                    }
-
-                    if (config_update_value('rintegria_port', get_parameter('rintegria_port'), true) === false) {
-                        $error_update[] = __('MySQL port');
-                    }
-
-                    if (config_update_value('rintegria_dbname', get_parameter('rintegria_dbname'), true) === false) {
-                        $error_update[] = __('Database name');
-                    }
-
-                    if (config_update_value('rintegria_user', get_parameter('rintegria_user'), true) === false) {
-                        $error_update[] = __('User');
-                    }
-
-                    if (config_update_value('rintegria_pass', io_input_password(get_parameter('rintegria_pass')), true) === false) {
-                        $error_update[] = __('Password');
-                    }
-
                     if (config_update_value('saml_path', get_parameter('saml_path'), true) === false) {
                         $error_update[] = __('Saml path');
                     }
@@ -1891,103 +1859,91 @@ function config_update_config()
                     }
                 break;
 
-                case 'integria':
-                    if (config_update_value('integria_user_level_conf', (int) get_parameter('integria_user_level_conf', 0), true) === false) {
-                        $error_update[] = __('Integria user login');
+                case 'ITSM':
+                    if (config_update_value('ITSM_user_level_conf', (int) get_parameter('ITSM_user_level_conf', 0), true) === false) {
+                        $error_update[] = __('Pandora ITSM user login');
                     }
 
-                    if (config_update_value('integria_enabled', (int) get_parameter('integria_enabled', 0), true) === false) {
-                        $error_update[] = __('Enable Integria IMS');
+                    if (config_update_value('ITSM_enabled', (int) get_parameter('ITSM_enabled', 0), true) === false) {
+                        $error_update[] = __('Enable Pandora ITSM');
                     }
 
-                    if (config_update_value('integria_user', (string) get_parameter('integria_user', $config['integria_user']), true) === false) {
-                        $error_update[] = __('Integria user');
+                    if (config_update_value('ITSM_token', io_input_password((string) get_parameter('ITSM_token', $config['ITSM_token'])), true) === false) {
+                        $error_update[] = __('Pandora ITSM token');
                     }
 
-                    if (config_update_value('integria_pass', io_input_password((string) get_parameter('integria_pass', $config['integria_pass'])), true) === false) {
-                        $error_update[] = __('Integria password');
-                    }
+                    $ITSM_hostname = (string) get_parameter('ITSM_hostname', $config['ITSM_hostname']);
 
-                    $integria_hostname = (string) get_parameter('integria_hostname', $config['integria_hostname']);
-
-                    if (parse_url($integria_hostname, PHP_URL_SCHEME) === null) {
+                    if (parse_url($ITSM_hostname, PHP_URL_SCHEME) === null) {
                         if (empty($_SERVER['HTTPS']) === false) {
-                            $integria_hostname = 'https://'.$integria_hostname;
+                            $ITSM_hostname = 'https://'.$ITSM_hostname;
                         } else {
-                            $integria_hostname = 'http://'.$integria_hostname;
+                            $ITSM_hostname = 'http://'.$ITSM_hostname;
                         }
                     }
 
-                    if (config_update_value('integria_hostname', $integria_hostname, true) === false) {
-                        $error_update[] = __('integria API hostname');
-                    }
-
-                    if (config_update_value('integria_api_pass', io_input_password((string) get_parameter('integria_api_pass', $config['integria_api_pass'])), true) === false) {
-                        $error_update[] = __('Integria API password');
-                    }
-
-                    if (config_update_value('integria_req_timeout', (int) get_parameter('integria_req_timeout', $config['integria_req_timeout']), true) === false) {
-                        $error_update[] = __('Integria request timeout');
+                    if (config_update_value('ITSM_hostname', $ITSM_hostname, true) === false) {
+                        $error_update[] = __('Pandora iTSM API hostname');
                     }
 
                     if (config_update_value('default_group', (int) get_parameter('default_group', $config['default_group']), true) === false) {
-                        $error_update[] = __('Integria default group');
+                        $error_update[] = __('Pandora ITSM default group');
                     }
 
                     if (config_update_value('cr_default_group', (int) get_parameter('cr_default_group', $config['cr_default_group']), true) === false) {
-                        $error_update[] = __('Integria custom response default group');
+                        $error_update[] = __('Pandora ITSM custom response default group');
                     }
 
-                    if (config_update_value('default_criticity', (int) get_parameter('default_criticity', $config['default_criticity']), true) === false) {
-                        $error_update[] = __('Integria default priority');
+                    if (config_update_value('default_criticity', (string) get_parameter('default_criticity', $config['default_criticity']), true) === false) {
+                        $error_update[] = __('Pandora ITSM default priority');
                     }
 
-                    if (config_update_value('cr_default_criticity', (int) get_parameter('cr_default_criticity', $config['cr_default_criticity']), true) === false) {
-                        $error_update[] = __('Integria custom response default priority');
+                    if (config_update_value('cr_default_criticity', (string) get_parameter('cr_default_criticity', $config['cr_default_criticity']), true) === false) {
+                        $error_update[] = __('Pandora ITSM custom response default priority');
                     }
 
                     if (config_update_value('default_creator', (string) get_parameter('default_creator', $config['default_creator']), true) === false) {
-                        $error_update[] = __('Integria default creator');
+                        $error_update[] = __('Pandora ITSM default creator');
                     }
 
                     if (config_update_value('default_owner', (string) get_parameter('default_owner', $config['default_owner']), true) === false) {
-                        $error_update[] = __('Integria default owner');
+                        $error_update[] = __('Pandora ITSM default owner');
                     }
 
                     if (config_update_value('cr_default_owner', (string) get_parameter('cr_default_owner', $config['cr_default_owner']), true) === false) {
-                        $error_update[] = __('Integria custom response default owner');
+                        $error_update[] = __('Pandora ITSM custom response default owner');
                     }
 
                     if (config_update_value('incident_type', (int) get_parameter('incident_type', $config['incident_type']), true) === false) {
-                        $error_update[] = __('Integria default ticket type');
+                        $error_update[] = __('Pandora ITSM default ticket type');
                     }
 
                     if (config_update_value('cr_incident_type', (int) get_parameter('cr_incident_type', $config['cr_incident_type']), true) === false) {
-                        $error_update[] = __('Integria custom response default ticket type');
+                        $error_update[] = __('Pandora ITSM custom response default ticket type');
                     }
 
-                    if (config_update_value('incident_status', (int) get_parameter('incident_status', $config['incident_status']), true) === false) {
-                        $error_update[] = __('Integria default ticket status');
+                    if (config_update_value('incident_status', (string) get_parameter('incident_status', $config['incident_status']), true) === false) {
+                        $error_update[] = __('Pandora ITSM default ticket status');
                     }
 
-                    if (config_update_value('cr_incident_status', (int) get_parameter('cr_incident_status', $config['cr_incident_status']), true) === false) {
-                        $error_update[] = __('Integria custom response default ticket status');
+                    if (config_update_value('cr_incident_status', (string) get_parameter('cr_incident_status', $config['cr_incident_status']), true) === false) {
+                        $error_update[] = __('Pandora ITSM custom response default ticket status');
                     }
 
                     if (config_update_value('incident_title', (string) get_parameter('incident_title', $config['incident_title']), true) === false) {
-                        $error_update[] = __('Integria default ticket title');
+                        $error_update[] = __('Pandora ITSM default ticket title');
                     }
 
                     if (config_update_value('cr_incident_title', (string) get_parameter('cr_incident_title', $config['cr_incident_title']), true) === false) {
-                        $error_update[] = __('Integria custom response default ticket title');
+                        $error_update[] = __('Pandora ITSM custom response default ticket title');
                     }
 
                     if (config_update_value('incident_content', (string) get_parameter('incident_content', $config['incident_content']), true) === false) {
-                        $error_update[] = __('Integria default ticket content');
+                        $error_update[] = __('Pandora ITSM default ticket content');
                     }
 
                     if (config_update_value('cr_incident_content', (string) get_parameter('cr_incident_content', $config['cr_incident_content']), true) === false) {
-                        $error_update[] = __('Integria custom response default ticket content');
+                        $error_update[] = __('Pandora ITSM custom response default ticket content');
                     }
                 break;
 
@@ -3336,26 +3292,6 @@ function config_process_config()
         config_update_value('rpandora_pass', '');
     }
 
-    if (!isset($config['rintegria_server'])) {
-        config_update_value('rintegria_server', 'localhost');
-    }
-
-    if (!isset($config['rintegria_port'])) {
-        config_update_value('rintegria_port', 3306);
-    }
-
-    if (!isset($config['rintegria_dbname'])) {
-        config_update_value('rintegria_dbname', 'integria');
-    }
-
-    if (!isset($config['rintegria_user'])) {
-        config_update_value('rintegria_user', 'integria');
-    }
-
-    if (!isset($config['rintegria_pass'])) {
-        config_update_value('rintegria_pass', '');
-    }
-
     if (!isset($config['saml_path'])) {
         config_update_value('saml_path', '/opt/');
     }
@@ -3801,21 +3737,17 @@ function config_process_config()
         config_update_value('ehorus_req_timeout', 5);
     }
 
-    // Integria.
-    if (!isset($config['integria_user_level_conf'])) {
-        config_update_value('integria_user_level_conf', 0);
+    // ITSM.
+    if (!isset($config['ITSM_user_level_conf'])) {
+        config_update_value('ITSM_user_level_conf', 0);
     }
 
-    if (!isset($config['integria_enabled'])) {
-        config_update_value('integria_enabled', 0);
+    if (!isset($config['ITSM_enabled'])) {
+        config_update_value('ITSM_enabled', 0);
     }
 
-    if (!isset($config['integria_req_timeout'])) {
-        config_update_value('integria_req_timeout', 5);
-    }
-
-    if (!isset($config['integria_hostname'])) {
-        config_update_value('integria_hostname', '');
+    if (!isset($config['ITSM_hostname'])) {
+        config_update_value('ITSM_hostname', '');
     }
 
     // Module Library.
diff --git a/pandora_console/include/functions_graph.php b/pandora_console/include/functions_graph.php
index 61f0d472be..c00a9827fe 100644
--- a/pandora_console/include/functions_graph.php
+++ b/pandora_console/include/functions_graph.php
@@ -32,7 +32,6 @@ require_once $config['homedir'].'/include/functions_reporting.php';
 require_once $config['homedir'].'/include/functions_agents.php';
 require_once $config['homedir'].'/include/functions_modules.php';
 require_once $config['homedir'].'/include/functions_users.php';
-require_once $config['homedir'].'/include/functions_integriaims.php';
 
 
 /**
diff --git a/pandora_console/include/functions_html.php b/pandora_console/include/functions_html.php
index 3a7a30b09e..dd66bc93d7 100644
--- a/pandora_console/include/functions_html.php
+++ b/pandora_console/include/functions_html.php
@@ -6247,7 +6247,7 @@ function html_print_input_multicheck(array $data):string
 
 
 /**
- * Print an autocomplete input filled out with Integria IMS users.
+ * Print an autocomplete input filled out with Pandora ITSM users.
  *
  * @param string  $name     The name of ajax control, by default is "users".
  * @param string  $default  The default value to show in the ajax control.
@@ -6259,7 +6259,7 @@ function html_print_input_multicheck(array $data):string
  *
  * @return mixed If the $return is true, return the output as string.
  */
-function html_print_autocomplete_users_from_integria(
+function html_print_autocomplete_users_from_pandora_itsm(
     $name='users',
     $default='',
     $return=false,
diff --git a/pandora_console/include/functions_integriaims.php b/pandora_console/include/functions_integriaims.php
index 817667272f..df5b85a709 100644
--- a/pandora_console/include/functions_integriaims.php
+++ b/pandora_console/include/functions_integriaims.php
@@ -86,175 +86,3 @@ function integriaims_tabs($active_tab, $view=false)
 
     return $onheader;
 }
-
-
-/**
- * Perform an API call to Integria IMS.
- *
- * @param string|null $api_hostname               API host URL.
- * @param string|null $user                       User name.
- * @param string|null $user_pass                  User password.
- * @param string|null $api_pass                   API password.
- * @param string|null $operation                  API Operation.
- * @param mixed       $params                     String or array with parameters required by the API function.
- * @param mixed       $show_credentials_error_msg Show_credentials_error_msg.
- * @param mixed       $return_type                Return_type.
- * @param mixed       $token                      Token.
- * @param mixed       $user_level_conf            User_level_conf.
- *
- * @return boolean True if API request succeeded, false if API request failed.
- */
-function integria_api_call(
-    $api_hostname=null,
-    $user=null,
-    $user_pass=null,
-    $api_pass=null,
-    $operation=null,
-    $params='',
-    $show_credentials_error_msg=false,
-    $return_type='',
-    $token='',
-    $user_level_conf=null
-) {
-    global $config;
-
-    if (is_metaconsole()) {
-        $servers = metaconsole_get_connection_names();
-        foreach ($servers as $key => $server) {
-            $connection = metaconsole_get_connection($server);
-            if (metaconsole_connect($connection) != NOERR) {
-                continue;
-            }
-
-            $integria_enabled = db_get_sql(
-                'SELECT `value` FROM tconfig WHERE `token` = "integria_enabled"'
-            );
-
-            if (!$integria_enabled) {
-                metaconsole_restore_db();
-                continue;
-            }
-
-            // integria_user_level_conf, integria_hostname, integria_api_pass, integria_user, integria_user_level_user, integria_pass, integria_user_level_pass
-            $config_aux = db_get_all_rows_sql('SELECT `token`, `value` FROM `tconfig` WHERE `token` IN ("integria_user_level_conf", "integria_hostname", "integria_api_pass", "integria_user", "integria_user_level_user", "integria_pass", "integria_user_level_pass")');
-            $user_info = users_get_user_by_id($config['id_user']);
-            foreach ($config_aux as $key => $conf) {
-                if ($conf['token'] === 'integria_user_level_conf') {
-                    $user_level_conf = $conf['value'];
-                }
-
-                if ($conf['token'] === 'integria_hostname') {
-                    $api_hostname = $conf['value'];
-                }
-
-                if ($conf['token'] === 'integria_api_pass') {
-                    $api_pass = $conf['value'];
-                }
-
-                if ($conf['token'] === 'integria_user') {
-                    $user = $conf['value'];
-                }
-
-                if ($conf['token'] === 'integria_pass') {
-                    $user_pass = $conf['value'];
-                }
-            }
-
-            if ($user_level_conf == true) {
-                $user = $user_info['integria_user_level_user'];
-                $user_pass = $user_info['integria_user_level_pass'];
-            }
-
-            metaconsole_restore_db();
-        }
-    } else {
-        if ($user_level_conf === null) {
-            $user_level_conf = (bool) $config['integria_user_level_conf'];
-        }
-
-        $user_info = users_get_user_by_id($config['id_user']);
-
-        // API access data.
-        if ($api_hostname === null) {
-            $api_hostname = $config['integria_hostname'];
-        }
-
-        if ($api_pass === null) {
-            $api_pass = $config['integria_api_pass'];
-        }
-
-        // Integria user and password.
-        if ($user === null || $user_level_conf === true) {
-            $user = $config['integria_user'];
-
-            if ($user_level_conf === true) {
-                $user = $user_info['integria_user_level_user'];
-            }
-        }
-
-        if ($user_pass === null || $user_level_conf === true) {
-            $user_pass = $config['integria_pass'];
-
-            if ($user_level_conf === true) {
-                $user_pass = $user_info['integria_user_level_pass'];
-            }
-        }
-    }
-
-    if (is_array($params)) {
-        $params = implode($token, $params);
-    }
-
-    $url_data = [
-        'user'      => $user,
-        'user_pass' => $user_pass,
-        'pass'      => $api_pass,
-        'op'        => $operation,
-        'params'    => io_safe_output($params),
-    ];
-
-    if ($return_type !== '') {
-        $url_data['return_type'] = $return_type;
-    }
-
-    if ($token !== '') {
-        $url_data['token'] = $token;
-    }
-
-    // Build URL for API request.
-    $url = $api_hostname.'/include/api.php';
-
-    // ob_start();
-    // $out = fopen('php://output', 'w');
-    $ch = curl_init();
-    curl_setopt($ch, CURLOPT_URL, $url);
-    curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
-    curl_setopt($ch, CURLOPT_POST, true);
-    curl_setopt($ch, CURLOPT_POSTFIELDS, $url_data);
-    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
-    curl_setopt($ch, CURLOPT_VERBOSE, true);
-    curl_setopt($ch, CURLOPT_STDERR, $out);
-    $result = curl_exec($ch);
-
-    // fclose($out);
-    // $debug = ob_get_clean();
-    $http_status = curl_getinfo($ch, CURLINFO_HTTP_CODE);
-
-    $error = false;
-
-    if ($result === false) {
-        $error = curl_error($ch);
-    }
-
-    curl_close($ch);
-
-    if ($error === true || $http_status !== 200) {
-        if ($show_credentials_error_msg === true) {
-            ui_print_error_message(__('API request failed. Please check Integria IMS\' access credentials in Pandora setup.'));
-        }
-
-        return false;
-    } else {
-        return $result;
-    }
-}
diff --git a/pandora_console/include/lib/ITSM/ITSM.php b/pandora_console/include/lib/ITSM/ITSM.php
index bca6e13469..03f2f0b047 100644
--- a/pandora_console/include/lib/ITSM/ITSM.php
+++ b/pandora_console/include/lib/ITSM/ITSM.php
@@ -33,20 +33,20 @@ class ITSM
     /**
      * ITSM.
      *
-     * @param string|null $host Host url.
-     * @param string|null $pass Token.
+     * @param string|null $host  Host url.
+     * @param string|null $token Token.
      */
-    public function __construct(?string $host=null, ?string $pass=null)
+    public function __construct(?string $host=null, ?string $token=null)
     {
         global $config;
         $user_info = \users_get_user_by_id($config['id_user']);
 
-        $this->userLevelConf = (bool) $config['integria_user_level_conf'];
-        $this->url = ($host ?? $config['integria_hostname']);
+        $this->userLevelConf = (bool) $config['ITSM_user_level_conf'];
+        $this->url = ($host ?? $config['ITSM_hostname']);
 
-        $this->userBearer = ($pass ?? $config['integria_pass']);
+        $this->userBearer = ($token ?? $config['ITSM_token']);
         if ($this->userLevelConf === true) {
-            $this->userBearer = $user_info['integria_user_level_pass'];
+            $this->userBearer = ($token ?? $user_info['integria_user_level_pass']);
         }
     }
 
diff --git a/pandora_console/include/lib/ITSM/Manager.php b/pandora_console/include/lib/ITSM/Manager.php
index c5b199e174..8d7e8b414b 100644
--- a/pandora_console/include/lib/ITSM/Manager.php
+++ b/pandora_console/include/lib/ITSM/Manager.php
@@ -109,7 +109,7 @@ class Manager
      */
     public function run()
     {
-        \ui_require_css_file('integriaims');
+        \ui_require_css_file('pandoraitsm');
         \ui_require_javascript_file('ITSM');
         switch ($this->operation) {
             case 'list':
diff --git a/pandora_console/include/styles/pandora.css b/pandora_console/include/styles/pandora.css
index e0ca7fc68f..8527da8525 100644
--- a/pandora_console/include/styles/pandora.css
+++ b/pandora_console/include/styles/pandora.css
@@ -8511,7 +8511,7 @@ div.graph div.legend table {
   padding: 5px;
 }
 
-.integria_title .ehorus_title {
+.ITSM_title .ehorus_title {
   color: #515151;
 }
 
diff --git a/pandora_console/include/styles/pandora_black.css b/pandora_console/include/styles/pandora_black.css
index 652d777f72..ef56daab1d 100644
--- a/pandora_console/include/styles/pandora_black.css
+++ b/pandora_console/include/styles/pandora_black.css
@@ -1006,7 +1006,7 @@ div#dashboard-controls {
   color: #fff;
 }
 
-.integria_details_shadow {
+.ITSM_details_shadow {
   background-color: #222;
   border-bottom: 1px solid #e2e2e2;
   border-left: 1px solid #e2e2e2;
@@ -1015,7 +1015,7 @@ div#dashboard-controls {
   border-top-right-radius: 5px;
 }
 
-div.integria_details_description textarea {
+div.ITSM_details_description textarea {
   width: 100%;
   background-color: #111;
   color: #fff;
diff --git a/pandora_console/include/styles/integriaims.css b/pandora_console/include/styles/pandoraitsm.css
similarity index 68%
rename from pandora_console/include/styles/integriaims.css
rename to pandora_console/include/styles/pandoraitsm.css
index 95ae267aa2..d6375c1459 100644
--- a/pandora_console/include/styles/integriaims.css
+++ b/pandora_console/include/styles/pandoraitsm.css
@@ -1,4 +1,3 @@
-/* --- Integria IMS --- */
 div.priority {
   width: 80px;
   color: #fff;
@@ -10,22 +9,22 @@ div.priority {
 }
 
 /* Details view */
-div.integria_details {
+div.ITSM_details {
   display: grid;
   grid-column-gap: 10px;
   grid-template-columns: repeat(3, minmax(min-content, auto));
   grid-auto-rows: 1fr;
 }
 
-div.integria_details div.box-shadow.white_table_graph {
+div.ITSM_details div.box-shadow.white_table_graph {
   box-shadow: none;
 }
 
-div.integria_details div.priority {
+div.ITSM_details div.priority {
   display: inline-block;
 }
 
-div.integriaims_details_row {
+div.pandoraitsm_details_row {
   display: grid;
   grid-gap: 10px;
   text-align: center;
@@ -33,25 +32,25 @@ div.integriaims_details_row {
   margin-bottom: 8px;
 }
 
-div.integriaims_details_titles {
+div.pandoraitsm_details_titles {
   font-weight: bold;
 }
 
-div.integria_details_row_five {
+div.ITSM_details_row_five {
   grid-template-columns: repeat(5, 1fr);
 }
 
-div.integria_details_row_three {
+div.ITSM_details_row_three {
   grid-template-columns: repeat(3, 1fr);
 }
 
-div.integria_details_description {
+div.ITSM_details_description {
   width: 100%;
   overflow: auto;
   padding: 0px 10px;
 }
 
-.integriaims_details_box {
+.pandoraitsm_details_box {
   display: grid;
   grid-column-gap: 10px;
   grid-row-gap: 5px;
@@ -60,18 +59,18 @@ div.integria_details_description {
   text-align: center;
 }
 
-.integriaims_details_box_five {
+.pandoraitsm_details_box_five {
   grid-template-rows: repeat(3, 1fr);
   grid-template-columns: repeat(5, 1fr);
 }
 
-.integriaims_details_box_three {
+.pandoraitsm_details_box_three {
   grid-template-rows: repeat(3, 1fr);
   grid-template-columns: repeat(3, 1fr);
 }
 
 /* ui_toggles */
-.integria_details_shadow {
+.ITSM_details_shadow {
   background-color: #fff;
   border-bottom: 1px solid #e2e2e2;
   border-left: 1px solid #e2e2e2;
@@ -80,35 +79,17 @@ div.integria_details_description {
   border-top-right-radius: 5px;
 }
 
-.integria_details_shadow .white_table_graph_header {
+.ITSM_details_shadow .white_table_graph_header {
   border-left: none;
   border-right: none;
 }
 
-.integria_details_content {
+.ITSM_details_content {
   border-bottom: none;
   border-left: none;
   border-right: none;
 }
 
-/* Inputs type text shown as a black line */
-.integria_incidents_options input[type="text"] {
-  background-color: transparent;
-  border: none;
-  border-radius: 0;
-  border-bottom: 1px solid #ccc;
-  font-size: 10pt;
-  padding: 2px 5px;
-  box-sizing: border-box;
-  background-repeat: no-repeat;
-  background-position: left bottom 2px;
-  margin-bottom: 4px;
-}
-
-.integria_incident_options input[readonly] {
-  color: #848484;
-}
-
 .comment_title {
   padding: 5px 10px 5px 20px;
   background-color: rgba(130, 185, 46, 0.16);
diff --git a/pandora_console/operation/agentes/ver_agente.php b/pandora_console/operation/agentes/ver_agente.php
index bf110bd24f..546c3f3675 100644
--- a/pandora_console/operation/agentes/ver_agente.php
+++ b/pandora_console/operation/agentes/ver_agente.php
@@ -1556,7 +1556,7 @@ if ((bool) $config['activate_gis'] === true) {
 }
 
 // Incident tab.
-if ((bool) $config['integria_enabled'] === true) {
+if ((bool) $config['ITSM_enabled'] === true) {
     $incidenttab['text'] = html_print_menu_button(
         [
             'href'  => 'index.php?sec=gagente&amp;sec2=operation/agentes/ver_agente&tab=incident&id_agente='.$id_agente,
diff --git a/pandora_console/operation/menu.php b/pandora_console/operation/menu.php
index d507a0b3cc..b3b9643e99 100644
--- a/pandora_console/operation/menu.php
+++ b/pandora_console/operation/menu.php
@@ -706,7 +706,7 @@ if ($access_console_node === true) {
 $menu_operation['workspace']['sub'] = $sub;
 
 if ($access_console_node === true) {
-    if ((bool) $config['integria_enabled'] === true) {
+    if ((bool) $config['ITSM_enabled'] === true) {
         // ITSM.
         $menu_operation['ITSM']['text'] = __('ITSM');
         $menu_operation['ITSM']['sec2'] = 'operation/ITSM/itsm';
diff --git a/pandora_console/operation/users/user_edit.php b/pandora_console/operation/users/user_edit.php
index 900a63ebb3..49e3c31537 100644
--- a/pandora_console/operation/users/user_edit.php
+++ b/pandora_console/operation/users/user_edit.php
@@ -133,9 +133,6 @@ if (isset($_GET['modified']) && !$view_mode) {
     $upd_info['ehorus_user_level_pass'] = get_parameter('ehorus_user_level_pass');
     $upd_info['ehorus_user_level_enabled'] = get_parameter('ehorus_user_level_enabled', 0);
 
-    $upd_info['integria_user_level_user'] = get_parameter('integria_user_level_user');
-    $upd_info['integria_user_level_pass'] = get_parameter('integria_user_level_pass');
-
     $is_admin = db_get_value('is_admin', 'tusuario', 'id_user', $id);
 
     $section = io_safe_output($upd_info['section']);
@@ -886,60 +883,6 @@ $skin = '';
          echo '</div>';
     }
 
-    if ($config['integria_enabled'] && $config['integria_user_level_conf']) {
-        // Integria IMS user remote login.
-        $table_remote = new StdClass();
-        $table_remote->data = [];
-        $table_remote->width = '100%';
-        $table_remote->id = 'integria-remote-setup';
-        $table_remote->class = 'white_box';
-        $table_remote->size['name'] = '30%';
-        $table_remote->style['name'] = 'font-weight: bold';
-
-        // Integria IMS user level authentication.
-        // Title.
-        $row = [];
-        $row['control'] = '<p class="edit_user_labels">'.__('Integria user configuration').': </p>';
-        $table_remote->data['integria_user_level_conf'] = $row;
-
-        // Integria IMS user.
-        $row = [];
-        $row['name'] = __('User');
-        $row['control'] = html_print_input_text('integria_user_level_user', $user_info['integria_user_level_user'], '', 30, 100, true);
-        $table_remote->data['integria_user_level_user'] = $row;
-
-        // Integria IMS pass.
-        $row = [];
-        $row['name'] = __('Password');
-        $row['control'] = html_print_input_password('integria_user_level_pass', io_output_password($user_info['integria_user_level_pass']), '', 30, 100, true);
-        $table_remote->data['integria_user_level_pass'] = $row;
-
-        // Test.
-        $integria_host = db_get_value('value', 'tconfig', 'token', 'integria_hostname');
-        $integria_api_pass = db_get_value('value', 'tconfig', 'token', 'integria_api_pass');
-
-        $row = [];
-        $row['name'] = __('Test');
-        $row['control'] = html_print_button(
-            __('Start'),
-            'test-integria',
-            false,
-            'integria_connection_test(&quot;'.$integria_host.'&quot;,'.$integria_api_pass.')',
-            [ 'icon' => 'next' ],
-            true
-        );
-        $row['control'] .= '&nbsp;<span id="test-integria-spinner" class="invisible">&nbsp;'.html_print_image('images/spinner.gif', true).'</span>';
-        $row['control'] .= '&nbsp;<span id="test-integria-success" class="invisible">&nbsp;'.html_print_image('images/status_sets/default/severity_normal.png', true).'</span>';
-        $row['control'] .= '&nbsp;<span id="test-integria-failure" class="invisible">&nbsp;'.html_print_image('images/status_sets/default/severity_critical.png', true).'</span>';
-        $row['control'] .= '<span id="test-integria-message" class="invisible"></span>';
-        $table_remote->data['integria_test'] = $row;
-
-        echo '<div class="integria_user_conf">';
-        html_print_table($table_remote);
-        echo '</div>';
-    }
-
-
     if ($is_management_allowed === true) {
         if ((bool) $config['user_can_update_info'] === false) {
             $outputButton = '<i>'.__('You can not change your user info under the current authentication scheme').'</i>';
@@ -1071,7 +1014,6 @@ $skin = '';
 <script language="javascript" type="text/javascript">
 
 $(document).ready (function () {
-
     $("#right_autorefreshlist").click (function () {
         jQuery.each($("select[name='autorefresh_list_out[]'] option:selected"), function (key, value) {
             imodule_name = $(value).html();
@@ -1487,75 +1429,4 @@ function ehorus_connection_test(host, port) {
             hideLoadingImage();
         });
     }
-
-function integria_connection_test(api_hostname, api_pass) {
-        var user = $('input#text-integria_user_level_user').val();
-        var pass = $('input#password-integria_user_level_pass').val();
-
-        var badRequestMessage = '<?php echo __('Empty user or password'); ?>';
-        var notFoundMessage = '<?php echo __('User not found'); ?>';
-        var invalidPassMessage = '<?php echo __('Invalid password'); ?>';
-        
-        var hideLoadingImage = function () {
-            $('#test-integria-spinner').hide();
-        }
-        var showLoadingImage = function () {
-            $('#test-integria-spinner').show();
-        }
-        var hideSuccessImage = function () {
-            $('#test-integria-success').hide();
-        }
-        var showSuccessImage = function () {
-            $('#test-integria-success').show();
-        }
-        var hideFailureImage = function () {
-            $('#test-integria-failure').hide();
-        }
-        var showFailureImage = function () {
-            $('#test-integria-failure').show();
-        }
-        var hideMessage = function () {
-            $('#test-integria-message').hide();
-        }
-        var showMessage = function () {
-            $('#test-integria-message').show();
-        }
-        var changeTestMessage = function (message) {
-            $('#test-integria-message').text(message);
-        }
-        
-        hideSuccessImage();
-        hideFailureImage();
-        hideMessage();
-        showLoadingImage();
-
-        $.ajax({
-            url: "ajax.php",
-            type: 'POST',
-            dataType: 'json',
-            data: {
-                page: 'godmode/setup/setup_integria',
-                operation: 'check_api_access',
-                integria_user: user,
-                integria_pass: pass,
-                api_hostname: api_hostname,
-                api_pass: api_pass,
-            }
-        })
-        .done(function(data, textStatus, xhr) {
-            if (data.login == '1') {
-                showSuccessImage();
-            } else {
-                showFailureImage();
-                showMessage();
-            }
-        })
-        .fail(function(xhr, textStatus, errorThrown) {
-            showFailureImage();
-            showMessage();
-        })
-        .always(function(xhr, textStatus) {
-            hideLoadingImage();
-        });
-    }
 </script>
diff --git a/pandora_console/pandoradb.sql b/pandora_console/pandoradb.sql
index 87f6283152..c54d3ddb7b 100644
--- a/pandora_console/pandoradb.sql
+++ b/pandora_console/pandoradb.sql
@@ -1322,7 +1322,7 @@ CREATE TABLE IF NOT EXISTS `tusuario` (
   `ehorus_user_level_pass` VARCHAR(45),
   `ehorus_user_level_enabled` TINYINT,
   `integria_user_level_user` VARCHAR(60),
-  `integria_user_level_pass` VARCHAR(45),
+  `integria_user_level_pass` TEXT,
   `api_token` VARCHAR(255) NOT NULL DEFAULT '',
   `allowed_ip_active` TINYINT UNSIGNED DEFAULT 0,
   `allowed_ip_list` TEXT,
diff --git a/pandora_console/pandoradb_data.sql b/pandora_console/pandoradb_data.sql
index ebf38a35f7..114a13898d 100644
--- a/pandora_console/pandoradb_data.sql
+++ b/pandora_console/pandoradb_data.sql
@@ -126,12 +126,9 @@ INSERT INTO `tconfig` (`token`, `value`) VALUES
 ('custom_docs_logo', 'default_docs.png'),
 ('custom_support_logo', 'default_support.png'),
 ('custom_logo_white_bg_preview', 'pandora_logo_head_white_bg.png'),
-('integria_enabled', 0),
-('integria_user', ''),
+('ITSM_enabled', 0),
 ('integria_pass', ''),
-('integria_hostname', ''),
-('integria_api_pass', ''),
-('integria_req_timeout', 5),
+('ITSM_hostname', ''),
 ('default_group', ''),
 ('default_criticity', ''),
 ('default_creator', ''),
diff --git a/pandora_console/update_manager_client/lib/UpdateManager/Client.php b/pandora_console/update_manager_client/lib/UpdateManager/Client.php
index ba1574d8f9..cf948f0701 100644
--- a/pandora_console/update_manager_client/lib/UpdateManager/Client.php
+++ b/pandora_console/update_manager_client/lib/UpdateManager/Client.php
@@ -1018,7 +1018,7 @@ class Client
             );
 
             if ($sth === false) {
-                // IntegriaIMS.
+                // Pandora ITSM.
                 $sth = $dbh->query(
                     'SELECT `value`
                      FROM `tconfig`
diff --git a/pandora_console/views/ITSM/ITSMDashboardView.php b/pandora_console/views/ITSM/ITSMDashboardView.php
index c6949c64cf..a0d162f45d 100644
--- a/pandora_console/views/ITSM/ITSMDashboardView.php
+++ b/pandora_console/views/ITSM/ITSMDashboardView.php
@@ -31,8 +31,6 @@ require_once $config['homedir'].'/include/class/HTML.class.php';
 
 global $config;
 
-ui_require_css_file('integriaims');
-
 
 /**
  * Draw chart.
@@ -83,7 +81,7 @@ ui_print_standard_header(
     __('ITSM Dashboard'),
     '',
     false,
-    'integria_tab',
+    'ITSM_tab',
     false,
     [],
     [
diff --git a/pandora_console/views/ITSM/ITSMTicketDetailView.php b/pandora_console/views/ITSM/ITSMTicketDetailView.php
index 7a1a15c25e..24c61ef792 100644
--- a/pandora_console/views/ITSM/ITSMTicketDetailView.php
+++ b/pandora_console/views/ITSM/ITSMTicketDetailView.php
@@ -28,14 +28,12 @@
 
 global $config;
 
-ui_require_css_file('integriaims');
-
 // Header tabs.
 ui_print_standard_header(
     __('ITSM Detailed'),
     '',
     false,
-    'integria_tab',
+    'ITSM_tab',
     false,
     [],
     [
@@ -71,12 +69,12 @@ if (empty($incidence) === true) {
     }
 
     // Details box.
-    $details_box = '<div class="integriaims_details_box integriaims_details_box_five">';
-    $details_box .= '<div class="integriaims_details_titles">'.__('Status').'</div>';
-    $details_box .= '<div class="integriaims_details_titles">'.__('Resolution').'</div>';
-    $details_box .= '<div class="integriaims_details_titles">'.__('Group').'</div>';
-    $details_box .= '<div class="integriaims_details_titles">'.__('Priority').'</div>';
-    $details_box .= '<div class="integriaims_details_titles">'.__('Type').'</div>';
+    $details_box = '<div class="pandoraitsm_details_box pandoraitsm_details_box_five">';
+    $details_box .= '<div class="pandoraitsm_details_titles">'.__('Status').'</div>';
+    $details_box .= '<div class="pandoraitsm_details_titles">'.__('Resolution').'</div>';
+    $details_box .= '<div class="pandoraitsm_details_titles">'.__('Group').'</div>';
+    $details_box .= '<div class="pandoraitsm_details_titles">'.__('Priority').'</div>';
+    $details_box .= '<div class="pandoraitsm_details_titles">'.__('Type').'</div>';
     $details_box .= '<div>';
     $details_box .= html_print_image('images/heart.png', true, ['class' => 'invert_filter']);
     $details_box .= '</div>';
@@ -104,7 +102,7 @@ if (empty($incidence) === true) {
     $details_box .= '</div>';
 
     // People box.
-    $people_box = '<div class="integriaims_details_box integriaims_details_box_three">';
+    $people_box = '<div class="pandoraitsm_details_box pandoraitsm_details_box_three">';
     $people_box .= '<div>';
     $people_box .= html_print_image('images/header_user_green.png', true, ['width' => '21']);
     $people_box .= '</div>';
@@ -115,9 +113,9 @@ if (empty($incidence) === true) {
     $people_box .= html_print_image('images/header_user_green.png', true, ['width' => '21']);
     $people_box .= '</div>';
 
-    $people_box .= '<div class="integriaims_details_titles">'.__('Created by').':</div>';
-    $people_box .= '<div class="integriaims_details_titles">'.__('Owned by').':</div>';
-    $people_box .= '<div class="integriaims_details_titles">'.__('Closed by').':</div>';
+    $people_box .= '<div class="pandoraitsm_details_titles">'.__('Created by').':</div>';
+    $people_box .= '<div class="pandoraitsm_details_titles">'.__('Owned by').':</div>';
+    $people_box .= '<div class="pandoraitsm_details_titles">'.__('Closed by').':</div>';
 
     $people_box .= '<div>';
     $people_box .= (empty($incidence['idCreator']) === false) ? $users[$incidence['idCreator']]['fullName'] : '--';
@@ -131,7 +129,7 @@ if (empty($incidence) === true) {
     $people_box .= '</div>';
 
     // Dates box.
-    $dates_box = '<div class="integriaims_details_box integriaims_details_box_three">';
+    $dates_box = '<div class="pandoraitsm_details_box pandoraitsm_details_box_three">';
     $dates_box .= '<div>';
     $dates_box .= html_print_image('images/tick.png', true, ['class' => 'invert_filter']);
     $dates_box .= '</div>';
@@ -142,9 +140,9 @@ if (empty($incidence) === true) {
     $dates_box .= html_print_image('images/mul.png', true, ['class' => 'invert_filter']);
     $dates_box .= '</div>';
 
-    $dates_box .= '<div class="integriaims_details_titles">'.__('Created at').':</div>';
-    $dates_box .= '<div class="integriaims_details_titles">'.__('Updated at').':</div>';
-    $dates_box .= '<div class="integriaims_details_titles">'.__('Closed at').':</div>';
+    $dates_box .= '<div class="pandoraitsm_details_titles">'.__('Created at').':</div>';
+    $dates_box .= '<div class="pandoraitsm_details_titles">'.__('Updated at').':</div>';
+    $dates_box .= '<div class="pandoraitsm_details_titles">'.__('Closed at').':</div>';
 
     $dates_box .= '<div>'.$incidence['startDate'].'</div>';
     $dates_box .= '<div>'.$incidence['updateDate'].'</div>';
@@ -154,7 +152,7 @@ if (empty($incidence) === true) {
     $dates_box .= '</div>';
 
     // Show details, people and dates.
-    echo '<div class="integria_details">';
+    echo '<div class="ITSM_details">';
     ui_toggle(
         $details_box,
         __('Details'),
@@ -163,8 +161,8 @@ if (empty($incidence) === true) {
         false,
         false,
         '',
-        'integria_details_content white-box-content',
-        'integria_details_shadow box-flat white_table_graph'
+        'ITSM_details_content white-box-content',
+        'ITSM_details_shadow box-flat white_table_graph'
     );
     ui_toggle(
         $people_box,
@@ -174,8 +172,8 @@ if (empty($incidence) === true) {
         false,
         false,
         '',
-        'integria_details_content white-box-content',
-        'integria_details_shadow box-flat white_table_graph'
+        'ITSM_details_content white-box-content',
+        'ITSM_details_shadow box-flat white_table_graph'
     );
     ui_toggle(
         $dates_box,
@@ -185,13 +183,13 @@ if (empty($incidence) === true) {
         false,
         false,
         '',
-        'integria_details_content white-box-content',
-        'integria_details_shadow box-flat white_table_graph'
+        'ITSM_details_content white-box-content',
+        'ITSM_details_shadow box-flat white_table_graph'
     );
     echo '</div>';
 
     // Show description.
-    $description_box = '<div class="integria_details_description">';
+    $description_box = '<div class="ITSM_details_description">';
     $description_box .= $incidence['description'];
     $description_box .= '</div>';
     ui_toggle($description_box, __('Description'), '', '', false);
diff --git a/pandora_console/views/ITSM/ITSMTicketEditView.php b/pandora_console/views/ITSM/ITSMTicketEditView.php
index d51a1aa45a..3e438c0eb2 100644
--- a/pandora_console/views/ITSM/ITSMTicketEditView.php
+++ b/pandora_console/views/ITSM/ITSMTicketEditView.php
@@ -36,7 +36,7 @@ ui_print_standard_header(
     __('ITSM Edit'),
     '',
     false,
-    'integria_tab',
+    'ITSM_tab',
     false,
     [],
     [
@@ -90,13 +90,13 @@ $table->data[0][0] = html_print_label_input_block(
     )
 );
 
-$integria_logo = 'images/integria_logo_gray.png';
+$ITSM_logo = 'images/integria_logo_gray.png';
 if ($config['style'] === 'pandora_black' && is_metaconsole() === false) {
-    $integria_logo = 'images/integria_logo.svg';
+    $ITSM_logo = 'images/integria_logo.svg';
 }
 
 $table->data[0][2] = '<div style="max-width: 150px; float:right;">'.html_print_image(
-    $integria_logo,
+    $ITSM_logo,
     true,
     ['style' => 'width: -webkit-fill-available;'],
     false
@@ -182,7 +182,7 @@ $table->data[3][1] = html_print_label_input_block(
     ),
     html_print_input_text(
         'idCreator',
-        $config['integria_user'],
+        '',
         '',
         0,
         100,
@@ -196,7 +196,7 @@ $table->data[3][1] = html_print_label_input_block(
 
 $table->data[3][2] = html_print_label_input_block(
     __('Owner').ui_print_help_tip(__('Type at least two characters to search the user.'), true),
-    html_print_autocomplete_users_from_integria(
+    html_print_autocomplete_users_from_pandora_itsm(
         'owner',
         ($incidence['owner'] ?? ''),
         true,
@@ -237,7 +237,7 @@ $table->data[5][0] = html_print_label_input_block(
     )
 );
 
-$formName = 'create_integria_incident_form';
+$formName = 'create_itsm_incident_form';
 $classForm = 'max_floating_element_size';
 $enctype = 'multipart/form-data';
 echo '<form class="'.$classForm.'" id="'.$formName.'" name="'.$formName.'" method="POST" enctype="'.$enctype.'">';
diff --git a/pandora_console/views/ITSM/ITSMTicketListView.php b/pandora_console/views/ITSM/ITSMTicketListView.php
index ea3ca378ec..b2e8d8eb8d 100644
--- a/pandora_console/views/ITSM/ITSMTicketListView.php
+++ b/pandora_console/views/ITSM/ITSMTicketListView.php
@@ -31,14 +31,12 @@ require_once $config['homedir'].'/include/class/HTML.class.php';
 
 global $config;
 
-ui_require_css_file('integriaims');
-
 // Header tabs.
 ui_print_standard_header(
     __('ITSM Tickets'),
     '',
     false,
-    'integria_tab',
+    'ITSM_tab',
     false,
     [],
     [