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ITSM pandora_enterprise#11471

This commit is contained in:
daniel 2023-08-23 18:52:06 +02:00
parent 5a61f074d7
commit 512d5331d3
4 changed files with 215 additions and 315 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

2
pandora_console/godmode/agentes/agent_incidents.php
View File

@ -84,7 +84,7 @@ try {
'ajax_url' => 'operation/ITSM/itsm',
'ajax_data' => [
'method' => 'getListTickets',
'externalIdLike' => $agent['nombre'],
'externalIdLike' => $config['metaconsole_node_id'].'-'.$agent['id_agente'],
],
'no_sortable_columns' => [
2,

189
pandora_console/godmode/setup/setup_ITSM.php
View File

@ -151,6 +151,7 @@ $table_remote->data['ITSM_sync_inventory'] = $row;
// Alert settings.
$table_alert_settings = new StdClass();
$table_alert_settings->data = [];
$table_alert_settings->rowspan = [];
$table_alert_settings->width = '100%';
$table_alert_settings->styleTable = 'margin-bottom: 10px;';
$table_alert_settings->id = 'ITSM-settings-setup';
@ -159,8 +160,7 @@ $table_alert_settings->size[0] = '50%';
$table_alert_settings->size[1] = '50%';
// Alert incident title.
$row = [];
$row[0] = html_print_label_input_block(
$table_alert_settings->data[0][0] = html_print_label_input_block(
__('Title'),
html_print_input_text(
'incident_title',
@ -175,29 +175,28 @@ $row[0] = html_print_label_input_block(
);
// Alert incident description.
$row[1] = html_print_label_input_block(
$table_alert_settings->rowspan[0][1] = 3;
$table_alert_settings->data[0][1] = html_print_label_input_block(
__('Ticket body'),
html_print_textarea(
'incident_content',
3,
9,
25,
$config['incident_content'],
'',
true
)
);
$table_alert_settings->data[0] = $row;
// Alert default group.
$row = [];
$row[0] = html_print_label_input_block(
$table_alert_settings->data[1][0] = html_print_label_input_block(
__('Group'),
html_print_select(
$group_values,
'default_group',
$config['default_group'],
'',
__('Select'),
'',
0,
true,
false,
@ -207,28 +206,8 @@ $row[0] = html_print_label_input_block(
)
);
// Alert default criticity.
$row[1] = html_print_label_input_block(
__('Priority'),
html_print_select(
$priority_values,
'default_criticity',
$config['default_criticity'],
'',
__('Select'),
0,
true,
false,
true,
'',
false
)
);
$table_alert_settings->data[1] = $row;
// Alert default owner.
$row = [];
$row[0] = html_print_label_input_block(
$table_alert_settings->data[2][0] = html_print_label_input_block(
__('Owner'),
html_print_autocomplete_users_from_pandora_itsm(
'default_owner',
@ -242,28 +221,8 @@ $row[0] = html_print_label_input_block(
['div_class' => 'inline']
);
// Alert default incident type.
$row[1] = html_print_label_input_block(
__('Type'),
html_print_select(
$object_types_values,
'incident_type',
$config['incident_type'],
'',
__('Select'),
0,
true,
false,
true,
'',
false
)
);
$table_alert_settings->data[2] = $row;
// Alert default incident status.
$row = [];
$row[0] = html_print_label_input_block(
$table_alert_settings->data[3][0] = html_print_label_input_block(
__('Status'),
html_print_select(
$status_values,
@ -279,7 +238,42 @@ $row[0] = html_print_label_input_block(
false
)
);
$table_alert_settings->data[3] = $row;
// Alert default criticity.
$table_alert_settings->data[3][1] = html_print_label_input_block(
__('Priority'),
html_print_select(
$priority_values,
'default_criticity',
$config['default_criticity'],
'',
__('Select'),
0,
true,
false,
true,
'',
false
)
);
// Alert default incident type.
$table_alert_settings->data[4][0] = html_print_label_input_block(
__('Type'),
html_print_select(
$object_types_values,
'incident_type',
$config['incident_type'],
'',
__('Select'),
0,
true,
false,
true,
'',
false
)
);
// Custom response settings.
$table_cr_settings = new StdClass();
@ -292,8 +286,7 @@ $table_cr_settings->size[0] = '50%';
$table_cr_settings->size[1] = '50%';
// Custom response incident title.
$row = [];
$row[0] = html_print_label_input_block(
$table_cr_settings->data[0][0] = html_print_label_input_block(
__('Title'),
html_print_input_text(
'cr_incident_title',
@ -308,11 +301,12 @@ $row[0] = html_print_label_input_block(
);
// Custom response incident description.
$row[1] = html_print_label_input_block(
$table_cr_settings->rowspan[0][1] = 3;
$table_cr_settings->data[0][1] = html_print_label_input_block(
__('Ticket body'),
html_print_textarea(
'cr_incident_content',
3,
9,
25,
$config['cr_incident_content'],
'',
@ -320,11 +314,8 @@ $row[1] = html_print_label_input_block(
)
);
$table_cr_settings->data[0] = $row;
// Custom response default group.
$row = [];
$row[0] = html_print_label_input_block(
$table_cr_settings->data[1][0] = html_print_label_input_block(
__('Group'),
html_print_select(
$group_values,
@ -341,28 +332,8 @@ $row[0] = html_print_label_input_block(
)
);
// Custom response default criticity.
$row[1] = html_print_label_input_block(
__('Priority'),
html_print_select(
$priority_values,
'cr_default_criticity',
$config['cr_default_criticity'],
'',
__('Select'),
0,
true,
false,
true,
'',
false
)
);
$table_cr_settings->data[1] = $row;
// Custom response default owner.
$row = [];
$row[0] = html_print_label_input_block(
$table_cr_settings->data[2][0] = html_print_label_input_block(
__('Owner'),
html_print_autocomplete_users_from_pandora_itsm(
'cr_default_owner',
@ -376,28 +347,9 @@ $row[0] = html_print_label_input_block(
['div_class' => 'inline']
);
// Custom response default incident type.
$row[1] = html_print_label_input_block(
__('Type'),
html_print_select(
$object_types_values,
'cr_incident_type',
$config['cr_incident_type'],
'',
__('Select'),
0,
true,
false,
true,
'',
false
)
);
$table_cr_settings->data[2] = $row;
// Custom response default incident status.
$row = [];
$row[0] = html_print_label_input_block(
$table_cr_settings->data[3][0] = html_print_label_input_block(
__('Status'),
html_print_select(
$status_values,
@ -413,7 +365,42 @@ $row[0] = html_print_label_input_block(
false
)
);
$table_cr_settings->data[3] = $row;
// Custom response default criticity.
$table_cr_settings->data[3][1] = html_print_label_input_block(
__('Priority'),
html_print_select(
$priority_values,
'cr_default_criticity',
$config['cr_default_criticity'],
'',
__('Select'),
0,
true,
false,
true,
'',
false
)
);
// Custom response default incident type.
$table_cr_settings->data[4][0] = html_print_label_input_block(
__('Type'),
html_print_select(
$object_types_values,
'cr_incident_type',
$config['cr_incident_type'],
'',
__('Select'),
0,
true,
false,
true,
'',
false
)
);
// Test.
$row = [];

43
pandora_console/include/functions_config.php
View File

@ -34,6 +34,7 @@ enterprise_include_once('include/functions_config.php');
use PandoraFMS\Core\DBMaintainer;
use PandoraFMS\Core\Config;
use PandoraFMS\ITSM\ITSM;
/**
@ -1903,11 +1904,31 @@ function config_update_config()
$error_update[] = __('Pandora iTSM API hostname');
}
if (config_update_value('default_group', (int) get_parameter('default_group', $config['default_group']), true) === false) {
$incident_default_group = (int) get_parameter('default_group', $config['default_group']);
if (empty($incident_default_group) === true) {
try {
$ITSM = new ITSM();
$incident_default_group = array_keys($ITSM->getGroups())[0];
} catch (\Throwable $th) {
$error = $th->getMessage();
}
}
if (config_update_value('default_group', $incident_default_group, true) === false) {
$error_update[] = __('Pandora ITSM default group');
}
if (config_update_value('cr_default_group', (int) get_parameter('cr_default_group', $config['cr_default_group']), true) === false) {
$incident_cr_default_group = (int) get_parameter('cr_default_group', $config['cr_default_group']);
if (empty($incident_cr_default_group) === true) {
try {
$ITSM = new ITSM();
$incident_cr_default_group = array_keys($ITSM->getGroups())[0];
} catch (\Throwable $th) {
$error = $th->getMessage();
}
}
if (config_update_value('cr_default_group', $incident_cr_default_group, true) === false) {
$error_update[] = __('Pandora ITSM custom response default group');
}
@ -1955,7 +1976,23 @@ function config_update_config()
$error_update[] = __('Pandora ITSM custom response default ticket title');
}
if (config_update_value('incident_content', (string) get_parameter('incident_content', $config['incident_content']), true) === false) {
$text_incident_content = (string) get_parameter('incident_content', $config['incident_content']);
if (empty($text_incident_content) === true) {
$text_incident_content = sprintf(
'Hello,
A new ticket has been created due a problem in monitoring.
Agent : _agent_
Module: _module_
Regards,
Your %s server.',
get_product_name()
);
}
if (config_update_value('incident_content', $text_incident_content, true) === false) {
$error_update[] = __('Pandora ITSM default ticket content');
}

296
pandora_server/lib/PandoraFMS/Core.pm
View File

@ -247,6 +247,9 @@ our @EXPORT = qw(
pandora_update_agent_alert_count
pandora_update_agent_module_count
pandora_update_config_token
pandora_get_custom_fields
pandora_get_agent_custom_field_data
pandora_get_custom_field_for_itsm
pandora_update_agent_custom_field
pandora_select_id_custom_field
pandora_select_combo_custom_field
@ -1890,95 +1893,19 @@ sub pandora_execute_action ($$$$$$$$$;$$) {
my $ITSM_path = pandora_get_tconfig_token ($dbh, 'ITSM_hostname', '');
my $ITSM_token = pandora_get_tconfig_token ($dbh, 'ITSM_token', '');
$field1 = subst_alert_macros ($field1, \%macros, $pa_config, $dbh, $agent, $module, $alert);
$field2 = subst_alert_macros ($field2, \%macros, $pa_config, $dbh, $agent, $module, $alert);
$field3 = subst_alert_macros ($field3, \%macros, $pa_config, $dbh, $agent, $module, $alert);
$field4 = subst_alert_macros ($field4, \%macros, $pa_config, $dbh, $agent, $module, $alert);
$field5 = subst_alert_macros ($field5, \%macros, $pa_config, $dbh, $agent, $module, $alert);
$field6 = subst_alert_macros ($field6, \%macros, $pa_config, $dbh, $agent, $module, $alert);
$field7 = subst_alert_macros ($field7, \%macros, $pa_config, $dbh, $agent, $module, $alert);
# Field 1 (Ticket name)
my $ticket_name = safe_output($field1);
if ($ticket_name eq "") {
$ticket_name = $pa_config->{'rb_product_name'} . " alert action created by API";
}
# Field 2 (Ticket group ID)
my $ticket_group_id = $field2;
if ($ticket_group_id eq '0') {
$ticket_group_id = 2;
}
# Field 3 (Ticket priority);
my $ticket_priority = $field3;
if ($ticket_priority eq '0') {
$ticket_priority = 'MEDIUM';
}
# Field 4 (Ticket owner)
my $ticket_owner = $field4;
if ($ticket_owner eq '') {
$ticket_owner = undef;
}
# Field 5 (Ticket type)
my $ticket_type = $field5;
if ($ticket_type eq '0') {
$ticket_type = 0;
}
# Field 6 (Ticket status)
my $ticket_status = $field6;
if ($ticket_status eq '0') {
$ticket_status = 'NEW';
}
# Field 7 (Ticket description);
my $ticket_description = $field7;
if ($ticket_description eq '') {
$ticket_description = '';
}
my $external_id = $agent->{'nombre'} . '-' . $module->{'id_agente'} . '-' . $module->{'id_agente_modulo'};
# if recovered
if ($alert_mode == RECOVERED_ALERT) {
# Check exit incidence.
my %filter_incidence = ('externalId' => $external_id, 'blocked' => '0');
my $existIncidence = pandora_API_ITSM_call($pa_config, 'post', $ITSM_path . '/incidence/list', $ITSM_token, \%filter_incidence);
if (!defined($existIncidence)){
return;
}
my $id_incidence = 0;
my $incidence_data = p_decode_json($pa_config, $existIncidence);
# If exist update state and add new workunit if necessary.
if(!is_empty($incidence_data->{'data'})) {
my %data_incidence = (
'status' => $ticket_status
);
$id_incidence = $incidence_data->{'data'}[0]->{'idIncidence'};
my $updateIncidence = pandora_API_ITSM_call($pa_config, 'put', $ITSM_path . '/incidence/' . $id_incidence, $ITSM_token, \%data_incidence);
if (!defined($updateIncidence)){
return;
}
if ($action->{'create_wu_integria'} == '1') {
my %data_workunit = (
'description' => $ticket_description
);
my $createWorkunit = pandora_API_ITSM_call($pa_config, 'post', $ITSM_path . '/incidence/' . $id_incidence . '/workunit', $ITSM_token, \%data_workunit);
if (!defined($createWorkunit)){
return;
}
}
}
return;
}
# Ticket info.
my %incidence = (
'title' => subst_alert_macros ($field1, \%macros, $pa_config, $dbh, $agent, $module, $alert),
'idGroup' => subst_alert_macros ($field2, \%macros, $pa_config, $dbh, $agent, $module, $alert),
'priority' => subst_alert_macros ($field3, \%macros, $pa_config, $dbh, $agent, $module, $alert),
'owner' => subst_alert_macros ($field4, \%macros, $pa_config, $dbh, $agent, $module, $alert),
'idIncidenceType' => subst_alert_macros ($field5, \%macros, $pa_config, $dbh, $agent, $module, $alert),
'status' => subst_alert_macros ($field6, \%macros, $pa_config, $dbh, $agent, $module, $alert),
'description' => subst_alert_macros ($field7, \%macros, $pa_config, $dbh, $agent, $module, $alert)
);
# Ticket type custom fields
my %custom_fields = (
my %incidence_custom_fields = (
'field0' => $field8 ne "" ? subst_alert_macros(safe_output($field8), \%macros, $pa_config, $dbh, $agent, $module, $alert) : undef,
'field1' => $field9 ne "" ? subst_alert_macros(safe_output($field9), \%macros, $pa_config, $dbh, $agent, $module, $alert) : undef,
'field2' => $field10 ne "" ? subst_alert_macros(safe_output($field10), \%macros, $pa_config, $dbh, $agent, $module, $alert) : undef,
@ -1994,136 +1921,42 @@ sub pandora_execute_action ($$$$$$$$$;$$) {
'field12' => $field20 ne "" ? subst_alert_macros(safe_output($field20), \%macros, $pa_config, $dbh, $agent, $module, $alert) : undef
);
# Check exit inventory object.
my %filter_inventory = ('idPandora' => $agent->{'id_agente'});
my $existInventory = pandora_API_ITSM_call($pa_config, 'post', $ITSM_path . '/inventory/list', $ITSM_token, \%filter_inventory);
if (!defined($existInventory)){
return;
}
my $id_node = pandora_get_tconfig_token($dbh, 'metaconsole_node_id', 0);
my $external_id = $id_node . '-' . $module->{'id_agente'} . '-' . $module->{'id_agente_modulo'};
my $id_inventory = 0;
my $inventory_data = p_decode_json($pa_config, $existInventory);
my %data_inventory = (
"name" => safe_output($agent->{'alias'}),
"isPublic" => \0,
"idObjectType" => 2,
"isShowInList" => \0,
"status" => "new",
"idPandora" => $agent->{'id_agente'},
"typeFieldData" => [
{
"idInventoryField" => 12,
"data" => safe_output(get_db_value($dbh, 'select name from tconfig_os where id_os = ?', $agent->{'id_os'}))
},
{
"idInventoryField" => 13,
"data" => $agent->{'direccion'}
},
{
"idInventoryField" => 15,
"data" => $agent->{'id_agente'}
},
{
"idInventoryField" => 46,
"data" => safe_output(get_db_value($dbh, 'select nombre from tgrupo where id_grupo = ?', $agent->{'id_grupo'}))
},
]
# Extract custom field valid with data.
my $custom_fields_data = pandora_get_custom_field_for_itsm($dbh, $agent->{'id_agente'});
my %inventory_custom_fields = (
'OS' => safe_output(get_db_value($dbh, 'select name from tconfig_os where id_os = ?', $agent->{'id_os'})),
'IP Address' => safe_output($agent->{'direccion'}),
'URL Address' => safe_output($agent->{'url_address'}),
'ID Agent' => $agent->{'id_agente'},
'Group' => safe_output(get_db_value($dbh, 'select nombre from tgrupo where id_grupo = ?', $agent->{'id_grupo'}))
);
# If not exit inventory object create, if exist update.
if(is_empty($inventory_data->{'data'})) {
my $insertInventory = pandora_API_ITSM_call($pa_config, 'post', $ITSM_path . '/inventory', $ITSM_token, \%data_inventory);
if (!defined($insertInventory)){
return;
}
my $inventory = p_decode_json($pa_config, $insertInventory);
$id_inventory = $inventory->{'idInventory'};
} else {
$id_inventory = $inventory_data->{'data'}[0]->{'idInventory'};
my $updateInventory = pandora_API_ITSM_call($pa_config, 'put', $ITSM_path . '/inventory/' . $id_inventory, $ITSM_token, \%data_inventory);
if (!defined($updateInventory)){
return;
}
}
# List field incidence type.
my @fields = ();
if($ticket_type ne '' && $ticket_type ne '0') {
my %filter_incidence_type = ();
my $path_list_fields = $ITSM_path . '/incidencetype/' . $ticket_type . '/field/list?sortField=idIncidenceTypeField&sortDirection=ascending';
my $listFields = pandora_API_ITSM_call($pa_config, 'post', $path_list_fields, $ITSM_token, \%filter_incidence_type);
if (!defined($listFields)){
return;
}
my %dataSend = (
'incidence' => \%incidence,
'incidenceCustomFields' => \%incidence_custom_fields,
'inventoryCustomFields' => \%inventory_custom_fields,
'idAgent' => $agent->{'id_agente'},
'idModule' => $module->{'id_agente_modulo'},
'idNode' => $id_node,
'alertMode' => $alert_mode,
'customFieldsData' => $custom_fields_data,
'agentAlias' => safe_output($agent->{'alias'}),
'createWu' => $action->{'create_wu_integria'}
);
my $listFields_data = p_decode_json($pa_config, $listFields);
if(!is_empty($listFields_data->{'data'})) {
my $i = 0;
foreach my $field (@{$listFields_data->{'data'}}) {
$fields[$i] = {"idIncidenceTypeField" => $field->{'idIncidenceTypeField'}, "data" => $custom_fields{'field' . $i}};
$i++;
}
}
}
# TODO: change to logger.
use Data::Dumper;
$Data::Dumper::SortKeys = 1;
print Dumper(\%dataSend);
# Check exit incidence.
my %filter_incidence = ('externalId' => $external_id, 'blocked' => '0');
my $existIncidence = pandora_API_ITSM_call($pa_config, 'post', $ITSM_path . '/incidence/list', $ITSM_token, \%filter_incidence);
if (!defined($existIncidence)){
my $response = pandora_API_ITSM_call($pa_config, 'post', $ITSM_path . '/pandorafms/alert', $ITSM_token, \%dataSend);
if (!defined($response)){
return;
}
my $id_incidence = 0;
my $incidence_data = p_decode_json($pa_config, $existIncidence);
my %data_incidence = (
'title' => $ticket_name,
'idGroup' => $ticket_group_id,
'priority' => $ticket_priority,
'owner' => $ticket_owner,
'idIncidenceType' => $ticket_type,
'status' => $ticket_status,
'description' => $ticket_description,
'externalId' => $external_id,
'typeFieldData' => \@fields
);
# If not exit incidence create, if exist update and add new workunit.
if(is_empty($incidence_data->{'data'})) {
my $insertIncidence = pandora_API_ITSM_call($pa_config, 'post', $ITSM_path . '/incidence', $ITSM_token, \%data_incidence);
if (!defined($insertIncidence)){
return;
}
my $incidence = p_decode_json($pa_config, $insertIncidence);
$id_incidence = $incidence->{'idIncidence'};
} else {
$id_incidence = $incidence_data->{'data'}[0]->{'idIncidence'};
my $updateIncidence = pandora_API_ITSM_call($pa_config, 'put', $ITSM_path . '/incidence/' . $id_incidence, $ITSM_token, \%data_incidence);
if (!defined($updateIncidence)){
return;
}
my %data_workunit = (
'description' => 'Incidence updated by ' . $pa_config->{'rb_product_name'}
);
my $createWorkunit = pandora_API_ITSM_call($pa_config, 'post', $ITSM_path . '/incidence/' . $id_incidence . '/workunit', $ITSM_token, \%data_workunit);
if (!defined($createWorkunit)){
return;
}
}
# Check exit relation incidence whit inventory, if not exist create.
my %filter_incidence_inventory = ('idInventory' => $id_inventory);
my $existIncidenceInventory = pandora_API_ITSM_call($pa_config, 'post', $ITSM_path . '/incidence/' . $id_incidence . '/inventory/list', $ITSM_token, \%filter_incidence_inventory);
if (!defined($existIncidenceInventory)){
return;
}
my $incidence_inventory_data = p_decode_json($pa_config, $existIncidenceInventory);
if(is_empty($incidence_inventory_data->{'data'})) {
my %data_incidence_inventory = ();
my $result_incidence_inventory = pandora_API_ITSM_call($pa_config, 'post', $ITSM_path . '/incidence/' . $id_incidence . '/inventory/' . $id_inventory, $ITSM_token, \%data_incidence_inventory);
if (!defined($result_incidence_inventory)){
return;
}
}
# Generate notification
} elsif ($clean_name eq "Generate Notification") {
@ -4009,6 +3842,49 @@ sub pandora_select_combo_custom_field ($$) {
return $result->{'combo_values'};
}
##########################################################################
## Select custom field id by name tagent_custom_field
##########################################################################
sub pandora_get_custom_fields ($) {
my ($dbh) = @_;
my @result = get_db_rows($dbh, 'select tagent_custom_fields.* FROM tagent_custom_fields');
return \@result;
}
##########################################################################
## Get custom field and data for agent.
##########################################################################
sub pandora_get_agent_custom_field_data ($$) {
my ($dbh, $id_agent) = @_;
my @result = get_db_rows($dbh, 'select tagent_custom_fields.id_field, tagent_custom_fields.name, tagent_custom_data.id_agent, tagent_custom_data.description from tagent_custom_fields INNER JOIN tagent_custom_data ON tagent_custom_data.id_field = tagent_custom_fields.id_field where tagent_custom_data.id_agent = ?', $id_agent);
return \@result;
}
##########################################################################
## Get custom field and data for agent.
##########################################################################
sub pandora_get_custom_field_for_itsm ($$) {
my ($dbh, $id_agent) = @_;
my $custom_fields = pandora_get_custom_fields($dbh);
my $agent_custom_field_data = pandora_get_agent_custom_field_data($dbh,$id_agent);
my %agent_custom_field_data_reducer = ();
foreach my $data (@{$agent_custom_field_data}) {
$agent_custom_field_data_reducer{$data->{'name'}} = $data->{'description'};
}
my %result = ();
foreach my $custom_field (@{$custom_fields}) {
$result{safe_output($custom_field->{'name'})} = safe_output($agent_custom_field_data_reducer{$custom_field->{'name'}});
}
return \%result;
}
##########################################################################
## Update a custom field from agent of tagent_custom_data
##########################################################################