diff --git a/pandora_console/include/javascript/ITSM.js b/pandora_console/include/javascript/ITSM.js
index 974af45a37..4ad40b329c 100644
--- a/pandora_console/include/javascript/ITSM.js
+++ b/pandora_console/include/javascript/ITSM.js
@@ -3,9 +3,6 @@
 /* Function get custom fields incidences */
 // eslint-disable-next-line no-unused-vars
 function getInputFieldsIncidenceType(idIncidenceType, fieldsData, ajaxUrl) {
-  console.log(idIncidenceType);
-  console.log(fieldsData);
-  console.log(ajaxUrl);
   // Failed request handler.
   var handleFail = function(jqXHR, textStatus, errorThrown) {
     console.log(jqXHR, textStatus, errorThrown);
@@ -32,3 +29,38 @@ function getInputFieldsIncidenceType(idIncidenceType, fieldsData, ajaxUrl) {
     .done(handleSuccess)
     .fail(handleFail);
 }
+
+/* Function get custom fields incidences */
+// eslint-disable-next-line no-unused-vars
+function downloadIncidenceAttachment(
+  idIncidence,
+  idAttachment,
+  ajaxUrl,
+  filename
+) {
+  $.ajax({
+    type: "POST",
+    url: ajaxUrl,
+    data: {
+      page: "operation/ITSM/itsm",
+      method: "getDownloadIncidenceAttachment",
+      idIncidence: idIncidence,
+      idAttachment: idAttachment
+    },
+    dataType: "binary",
+    xhrFields: {
+      responseType: "arraybuffer"
+    },
+    success: function(data) {
+      var blob = new Blob([data], { type: "application/octetstream" });
+      var link = document.createElement("a");
+      link.href = window.URL.createObjectURL(blob);
+      link.download = filename;
+      document.body.appendChild(link);
+      link.click();
+    },
+    error: function(jqXHR, textStatus, message) {
+      console.error(textStatus, message);
+    }
+  });
+}
diff --git a/pandora_console/include/lib/ITSM/ITSM.php b/pandora_console/include/lib/ITSM/ITSM.php
index 8c9756ab06..8e23161b67 100644
--- a/pandora_console/include/lib/ITSM/ITSM.php
+++ b/pandora_console/include/lib/ITSM/ITSM.php
@@ -56,6 +56,8 @@ class ITSM
      * @param array       $postFields  Params send post.
      * @param mixed       $id          Specific id for path.
      * @param string|null $method      Request method.
+     * @param array|null  $file        Upload file.
+     * @param boolean     $download    Download file.
      *
      * @return array Array result.
      * @throws \Exception On error.
@@ -65,7 +67,9 @@ class ITSM
         ?array $queryParams=null,
         ?array $postFields=null,
         mixed $id=null,
-        ?string $method='POST'
+        ?string $method='POST',
+        ?array $file=null,
+        ?bool $download=false
     ) {
         $headers = [
             'accept: application/json',
@@ -76,18 +80,49 @@ class ITSM
         $path = $this->pathAction($action, $queryParams, $id);
         $url = $this->url.$path;
 
-        // Debugger.
-        // hd($url, true);
+        $data = [];
+        // Clean safe_input forms.
+        if (empty($postFields) === false) {
+            foreach ($postFields as $key => $field) {
+                if ($field !== null) {
+                    $field = io_safe_output($field);
+                }
+
+                $data[$key] = $field;
+            }
+        }
+
+        if ($file !== null && file_exists($file['tmp_name']) === true) {
+            $data['attachment'] = curl_file_create(
+                $file['tmp_name'],
+                $file['type'],
+                $file['name']
+            );
+
+            $headers = [
+                'Content-Type: multipart/form-data',
+                'Authorization: Bearer '.$this->userBearer,
+            ];
+        } else {
+            $data = json_encode($data);
+        }
+
         $ch = curl_init();
         curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);
         curl_setopt($ch, CURLOPT_URL, $url);
         curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
         curl_setopt($ch, CURLOPT_CUSTOMREQUEST, $method);
-        curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($postFields));
+        curl_setopt($ch, CURLOPT_FOLLOWLOCATION, true);
+        curl_setopt($ch, CURLOPT_POST, true);
+        curl_setopt($ch, CURLOPT_POSTFIELDS, $data);
         curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
         curl_setopt($ch, CURLOPT_VERBOSE, true);
         $response = curl_exec($ch);
 
+        if ($download === true) {
+            return $response;
+        }
+
         $result = json_decode($response, true);
         if (json_last_error() !== JSON_ERROR_NONE) {
             throw new \Exception(__('Invalid response').', '.$response);
@@ -135,6 +170,10 @@ class ITSM
                 $path = '/incidence/status/list';
             break;
 
+            case 'listPriorities':
+                $path = '/incidence/priority/list';
+            break;
+
             case 'listUsers':
                 $path = '/user/list';
             break;
@@ -155,6 +194,30 @@ class ITSM
                 $path = '/incidence/'.$id;
             break;
 
+            case 'deleteIncidence':
+                $path = '/incidence/'.$id;
+            break;
+
+            case 'incidenceWus':
+                $path = '/incidence/'.$id.'/workunit/list';
+            break;
+
+            case 'incidenceFiles':
+                $path = '/incidence/'.$id.'/attachment/list';
+            break;
+
+            case 'createIncidenceAttachment':
+                $path = '/incidence/'.$id.'/attachment';
+            break;
+
+            case 'deleteIncidenceAttachment':
+                $path = '/incidence/'.$id['idIncidence'].'/attachment/'.$id['idAttachment'];
+            break;
+
+            case 'downloadIncidenceAttachment':
+                $path = '/incidence/'.$id['idIncidence'].'/attachment/'.$id['idAttachment'].'/download';
+            break;
+
             default:
                 // Not posible.
             break;
diff --git a/pandora_console/include/lib/ITSM/Manager.php b/pandora_console/include/lib/ITSM/Manager.php
index 2431547dd8..7c702fc4a8 100644
--- a/pandora_console/include/lib/ITSM/Manager.php
+++ b/pandora_console/include/lib/ITSM/Manager.php
@@ -27,6 +27,7 @@ class Manager
         'getListTickets',
         'getUserSelect',
         'getInputFieldsIncidenceType',
+        'getDownloadIncidenceAttachment',
     ];
 
     /**
@@ -107,17 +108,21 @@ class Manager
      */
     public function run()
     {
-        ui_require_css_file('integriaims');
+        \ui_require_css_file('integriaims');
+        \ui_require_javascript_file('ITSM');
         switch ($this->operation) {
             case 'list':
                 $this->showList();
             break;
 
             case 'edit':
-                \ui_require_javascript_file('ITSM');
                 $this->showEdit();
             break;
 
+            case 'detail':
+                $this->showDetail();
+            break;
+
             case 'dashboard':
             default:
                 $this->showDashboard();
@@ -133,11 +138,26 @@ class Manager
      */
     private function showList()
     {
+        $idIncidence = \get_parameter('idIncidence', 0);
+        $error = '';
+        $successfullyMsg = '';
+        if (empty($idIncidence) === false) {
+            $ITSM = new ITSM();
+            try {
+                $this->deleteIncidence($ITSM, $idIncidence);
+                $successfullyMsg = __('Delete ticket successfully');
+            } catch (\Throwable $th) {
+                $error = $th->getMessage();
+            }
+        }
+
         View::render(
             'ITSM/ITSMTicketListView',
             [
-                'ajaxController' => $this->ajaxController,
-                'urlAjax'        => \ui_get_full_url('ajax.php'),
+                'ajaxController'  => $this->ajaxController,
+                'urlAjax'         => \ui_get_full_url('ajax.php'),
+                'error'           => $error,
+                'successfullyMsg' => $successfullyMsg,
             ]
         );
     }
@@ -154,14 +174,12 @@ class Manager
         $update_incidence = (bool) \get_parameter('update_incidence', 0);
         $idIncidence      = \get_parameter('idIncidence', 0);
 
-        // Debugger.
-        // hd($_POST);
         $error = '';
         $ITSM = new ITSM();
         try {
             $objectTypes = $this->getObjectypes($ITSM);
             $groups = $this->getGroups($ITSM);
-            // $priorities = $ITSM->callApi('listPriorities');
+            $priorities = $this->getPriorities($ITSM);
             $resolutions = $this->getResolutions($ITSM);
             $status = $this->getStatus($ITSM);
 
@@ -172,16 +190,14 @@ class Manager
             $error = $th->getMessage();
         }
 
-        // TODO: END POINT priorities.
-        // \get_parameter('priority', 'LOW').
         $incidence = [
             'title'           => \get_parameter('title', ($incidenceData['title'] ?? '')),
             'idIncidenceType' => \get_parameter('idIncidenceType', ($incidenceData['idIncidenceType'] ?? 0)),
             'idGroup'         => \get_parameter('idGroup', ($incidenceData['idGroup'] ?? 0)),
-            'priority'        => 'LOW',
+            'priority'        => \get_parameter('priority', ($incidenceData['priority'] ?? 'LOW')),
             'status'          => \get_parameter('status', ($incidenceData['status'] ?? 'NEW')),
             'idCreator'       => \get_parameter('idCreator', ($incidenceData['idCreator'] ?? '')),
-            'owner'           => \get_parameter('owner_hidden', ''),
+            'owner'           => \get_parameter('owner_hidden', ($incidenceData['owner'] ?? '')),
             'resolution'      => \get_parameter('resolution', ($incidenceData['resolution'] ?? null)),
             'description'     => \get_parameter('description', ($incidenceData['description'] ?? '')),
         ];
@@ -203,6 +219,8 @@ class Manager
                 }
 
                 $incidence['typeFieldData'] = $typeFieldData;
+            } else {
+                $incidence['typeFieldData'] = $incidenceData['typeFieldData'];
             }
 
             if ($create_incidence === true) {
@@ -229,6 +247,7 @@ class Manager
                 'priorities'      => [],
                 'resolutions'     => $resolutions,
                 'status'          => $status,
+                'priorities'      => $priorities,
                 'error'           => $error,
                 'incidence'       => $incidence,
                 'idIncidence'     => $idIncidence,
@@ -238,6 +257,107 @@ class Manager
     }
 
 
+    /**
+     * Draw list tickets.
+     *
+     * @return void
+     */
+    private function showDetail()
+    {
+        $idIncidence = (int) \get_parameter('idIncidence', 0);
+        $uploadFile = (bool) \get_parameter('upload_file', 0);
+        $idAttachment = (int) \get_parameter('idAttachment', 0);
+        $addComment = (bool) \get_parameter('addComment', 0);
+
+        $error = '';
+        $successfullyMsg = null;
+        $incidence = null;
+        $objectTypes = null;
+        $groups = null;
+        $resolutions = null;
+        $status = null;
+        $wus = null;
+        $files = null;
+        $users = null;
+        $priorities = null;
+        $priorityDiv = null;
+        $ITSM = new ITSM();
+        try {
+            if (empty($idIncidence) === false) {
+                if ($uploadFile === true) {
+                    $attachment = [
+                        'description' => get_parameter('file_description', ''),
+                    ];
+
+                    $incidenceAttachment = $this->createIncidenceAttachment(
+                        $ITSM,
+                        $idIncidence,
+                        $attachment,
+                        get_parameter('userfile')
+                    );
+
+                    if ($incidenceAttachment !== false) {
+                        $successfullyMsg = __('File added succesfully');
+                    }
+                }
+
+                if (empty($idAttachment) === false) {
+                    $this->deleteIncidenceAttachment($ITSM, $idIncidence, $idAttachment);
+                    $successfullyMsg = __('Delete File successfully');
+                }
+
+                $incidence = $this->getIncidence($ITSM, $idIncidence);
+                $objectTypes = $this->getObjectypes($ITSM);
+                $groups = $this->getGroups($ITSM);
+                $resolutions = $this->getResolutions($ITSM);
+                $status = $this->getStatus($ITSM);
+                $priorities = $this->getPriorities($ITSM);
+                $wus = $this->getIncidenceWus($ITSM, $idIncidence);
+                $files = $this->getIncidenceFiles($ITSM, $idIncidence);
+
+                $usersInvolved = [];
+                $usersInvolved[$incidence['idCreator']] = $incidence['idCreator'];
+                $usersInvolved[$incidence['owner']] = $incidence['owner'];
+                $usersInvolved[$incidence['closedBy']] = $incidence['closedBy'];
+
+                foreach ($wus['data'] as $wu) {
+                    $usersInvolved[$wu['idUser']] = $wu['idUser'];
+                }
+
+                foreach ($files['data'] as $file) {
+                    $usersInvolved[$file['idUser']] = $file['idUser'];
+                }
+
+                $users = $this->getUsers($ITSM, $usersInvolved);
+
+                $priorityDiv = $this->priorityDiv($incidence['priority'], $priorities[$incidence['priority']]);
+            }
+        } catch (\Throwable $th) {
+            $error = $th->getMessage();
+        }
+
+        View::render(
+            'ITSM/ITSMTicketDetailView',
+            [
+                'ajaxController'  => $this->ajaxController,
+                'urlAjax'         => \ui_get_full_url('ajax.php'),
+                'error'           => $error,
+                'successfullyMsg' => $successfullyMsg,
+                'incidence'       => $incidence,
+                'objectTypes'     => $objectTypes,
+                'groups'          => $groups,
+                'resolutions'     => $resolutions,
+                'status'          => $status,
+                'wus'             => $wus,
+                'files'           => $files,
+                'users'           => $users,
+                'priorities'      => $priorities,
+                'priorityDiv'     => $priorityDiv,
+            ]
+        );
+    }
+
+
     /**
      * Get Incidences types.
      *
@@ -353,6 +473,20 @@ class Manager
     }
 
 
+    /**
+     * Get Priorities.
+     *
+     * @param ITSM $ITSM Object for callApi.
+     *
+     * @return array Return mode select.
+     */
+    private function getPriorities(ITSM $ITSM): array
+    {
+        $listPriorities = $ITSM->callApi('listPriorities');
+        return $listPriorities;
+    }
+
+
     /**
      * Get Incidence.
      *
@@ -375,6 +509,26 @@ class Manager
     }
 
 
+    /**
+     * Delete Incidence.
+     *
+     * @param ITSM    $ITSM        Object for callApi.
+     * @param integer $idIncidence Incidence ID.
+     *
+     * @return void
+     */
+    private function deleteIncidence(ITSM $ITSM, int $idIncidence): void
+    {
+        $ITSM->callApi(
+            'deleteIncidence',
+            [],
+            [],
+            $idIncidence,
+            'DELETE'
+        );
+    }
+
+
     /**
      * Get fields incidence type.
      *
@@ -399,6 +553,167 @@ class Manager
     }
 
 
+    /**
+     * Get Incidence Work units.
+     *
+     * @param ITSM    $ITSM        Object for callApi.
+     * @param integer $idIncidence Incidence ID.
+     *
+     * @return array Data workUnits incidence.
+     */
+    private function getIncidenceWus(ITSM $ITSM, int $idIncidence): array
+    {
+        $result = $ITSM->callApi(
+            'incidenceWus',
+            [
+                'page'     => 0,
+                'sizePage' => 0,
+            ],
+            [],
+            $idIncidence
+        );
+
+        return $result;
+    }
+
+
+    /**
+     * Get Incidence Attachments.
+     *
+     * @param ITSM    $ITSM        Object for callApi.
+     * @param integer $idIncidence Incidence ID.
+     *
+     * @return array Data attachment incidence.
+     */
+    private function getIncidenceFiles(ITSM $ITSM, int $idIncidence): array
+    {
+        $result = $ITSM->callApi(
+            'incidenceFiles',
+            [
+                'page'     => 0,
+                'sizePage' => 0,
+            ],
+            [],
+            $idIncidence
+        );
+
+        return $result;
+    }
+
+
+    /**
+     * Get Users.
+     *
+     * @param ITSM  $ITSM  Object for callApi.
+     * @param array $users Users ID.
+     *
+     * @return array Users.
+     */
+    private function getUsers(ITSM $ITSM, array $users): array
+    {
+        $result = $ITSM->callApi(
+            'listUsers',
+            [
+                'page'     => 0,
+                'sizePage' => 0,
+            ],
+            [
+                'multipleSearchString' => [
+                    'field' => 'idUser',
+                    'data'  => $users,
+                ],
+            ]
+        );
+
+        $res = [];
+        if (empty($result['data']) === false) {
+            $res = array_reduce(
+                $result['data'],
+                function ($carry, $user) {
+                    $carry[$user['idUser']] = $user['fullName'];
+                    return $carry;
+                }
+            );
+        }
+
+        return $res;
+    }
+
+
+    /**
+     * Create incidence
+     *
+     * @param ITSM    $ITSM        Object for callApi.
+     * @param integer $idIncidence Id incidence.
+     * @param array   $attachment  Params insert.
+     * @param array   $file        Info file.
+     *
+     * @return array
+     */
+    private function createIncidenceAttachment(ITSM $ITSM, int $idIncidence, array $attachment, array $file): array
+    {
+        $incidenceAttachment = $ITSM->callApi(
+            'createIncidenceAttachment',
+            null,
+            $attachment,
+            $idIncidence,
+            'POST',
+            $file
+        );
+        return $incidenceAttachment;
+    }
+
+
+    /**
+     * Delete Attachment.
+     *
+     * @param ITSM    $ITSM         Object for callApi.
+     * @param integer $idIncidence  Incidence ID.
+     * @param integer $idAttachment Attachment ID.
+     *
+     * @return void
+     */
+    private function deleteIncidenceAttachment(ITSM $ITSM, int $idIncidence, int $idAttachment): void
+    {
+        $ITSM->callApi(
+            'deleteIncidenceAttachment',
+            [],
+            [],
+            [
+                'idIncidence'  => $idIncidence,
+                'idAttachment' => $idAttachment,
+            ],
+            'DELETE'
+        );
+    }
+
+
+    /**
+     * Download Attachment.
+     *
+     * @param ITSM    $ITSM         Object for callApi.
+     * @param integer $idIncidence  Incidence ID.
+     * @param integer $idAttachment Attachment ID.
+     *
+     * @return mixed
+     */
+    private function downloadIncidenceAttachment(ITSM $ITSM, int $idIncidence, int $idAttachment)
+    {
+        return $ITSM->callApi(
+            'downloadIncidenceAttachment',
+            [],
+            [],
+            [
+                'idIncidence'  => $idIncidence,
+                'idAttachment' => $idAttachment,
+            ],
+            'GET',
+            null,
+            true
+        );
+    }
+
+
     /**
      * Draw list dashboards.
      *
@@ -416,6 +731,51 @@ class Manager
     }
 
 
+    /**
+     * Draw priority div.
+     *
+     * @param string $priority Priority incidence.
+     * @param string $label    Name.
+     *
+     * @return string Html output.
+     */
+    private function priorityDiv(string $priority, string $label)
+    {
+        $output = '';
+        switch ($priority) {
+            case 'LOW':
+                $color = COL_NORMAL;
+            break;
+
+            case 'INFORMATIVE':
+                $color = COL_UNKNOWN;
+            break;
+
+            case 'MEDIUM':
+                $color = COL_WARNING;
+            break;
+
+            case 'SERIOUS':
+                $color = COL_ALERTFIRED;
+            break;
+
+            case 'VERY_SERIOUS':
+                $color = COL_CRITICAL;
+            break;
+
+            default:
+                $color = COL_NOTINIT;
+            break;
+        }
+
+        $output = '<div class="priority" style="background: '.$color.'">';
+        $output .= $label;
+        $output .= '</div>';
+
+        return $output;
+    }
+
+
     /**
      * Get list tickets and prepare data for datatable.
      *
@@ -428,20 +788,19 @@ class Manager
         // Init data.
         $data = [];
         // Catch post parameters.
-        $start = get_parameter('start', 0);
-        $length = get_parameter('length', $config['block_size']);
+        $start = (int) get_parameter('start', 1);
+        $length = (int) get_parameter('length', $config['block_size']);
         $order = get_datatable_order(true);
         $filters = get_parameter('filter', []);
 
         try {
             ob_start();
-            $queryParams = array_merge(
-                [
-                    'page'     => $start,
-                    'sizePage' => $length,
-                ],
-                $order
-            );
+            $queryParams = [
+                'page'          => ($start === 0) ? $start : ($start / $length),
+                'sizePage'      => $length,
+                'sortField'     => $order['field'],
+                'sortDirection' => $order['direction'],
+            ];
 
             $ITSM = new ITSM();
             $result = $ITSM->callApi(
@@ -450,23 +809,83 @@ class Manager
                 $filters
             );
 
+            $groups = $this->getGroups($ITSM);
+            $resolutions = $this->getResolutions($ITSM);
+            $resolutions['NOTRESOLVED'] = __('None');
+            $status = $this->getStatus($ITSM);
+            $priorities = $this->getPriorities($ITSM);
+
+            $usersInvolved = [];
+            foreach ($result['data'] as $incidence) {
+                $usersInvolved[$incidence['idCreator']] = $incidence['idCreator'];
+                $usersInvolved[$incidence['owner']] = $incidence['owner'];
+                $usersInvolved[$incidence['closedBy']] = $incidence['closedBy'];
+            }
+
+            $users = $this->getUsers($ITSM, $usersInvolved);
+            $url = \ui_get_full_url('index.php?sec=manageTickets&sec2=operation/ITSM/itsm');
+
             $data = array_reduce(
                 $result['data'],
-                function ($carry, $item) {
-                    global $config;
+                function ($carry, $item) use ($groups, $resolutions, $status, $priorities, $users, $url) {
                     // Transforms array of arrays $data into an array
                     // of objects, making a post-process of certain fields.
                     $tmp = (object) $item;
+
                     $new = (object) [];
-                    $new->id = $tmp->idIncidence;
-                    $new->title = $tmp->title;
-                    $new->groupCompany = $tmp->idGroup.'/'.$tmp->idCompany;
-                    $new->statusResolution = $tmp->status.'/'.$tmp->resolution;
-                    $new->priority = $tmp->priority;
-                    $new->updated = $tmp->updateDate;
-                    $new->started = $tmp->startDate;
-                    $new->creator = $tmp->idCreator;
-                    $new->owner = $tmp->owner;
+                    $new->idIncidence = $tmp->idIncidence;
+                    $new->title = '<a href="'.$url.'&operation=detail&idIncidence='.$tmp->idIncidence.'">';
+                    $new->title .= $tmp->title;
+                    $new->title .= '</a>';
+                    $new->groupCompany = $groups[$tmp->idGroup];
+                    if (empty($tmp->idCompany) === false) {
+                        $new->groupCompany .= '/'.$tmp->idCompany;
+                    }
+
+                    $new->statusResolution = $status[$tmp->status].'/'.$resolutions[$tmp->resolution];
+                    $new->priority = $this->priorityDiv($tmp->priority, $priorities[$tmp->priority]);
+                    $new->updateDate = $tmp->updateDate;
+                    $new->startDate = $tmp->startDate;
+                    $new->idCreator = $users[$tmp->idCreator];
+                    $new->owner = $users[$tmp->owner];
+
+                    $new->operation = '<div class="table_action_buttons">';
+                    $new->operation .= '<a href="'.$url.'&operation=edit&idIncidence='.$tmp->idIncidence.'">';
+                    $new->operation .= html_print_image(
+                        'images/edit.svg',
+                        true,
+                        [
+                            'title' => __('Edit'),
+                            'class' => 'main_menu_icon invert_filter',
+                        ]
+                    );
+                    $new->operation .= '</a>';
+
+                    $new->operation .= '<a href="'.$url.'&operation=detail&idIncidence='.$tmp->idIncidence.'">';
+                    $new->operation .= html_print_image(
+                        'images/enable.svg',
+                        true,
+                        [
+                            'title' => __('Detail'),
+                            'class' => 'main_menu_icon invert_filter',
+                        ]
+                    );
+                    $new->operation .= '</a>';
+
+                    $urlDelete = $url.'&operation=list&idIncidence='.$tmp->idIncidence;
+                    $urlOnClick = 'javascript:if (!confirm(\''.__('Are you sure?').'\')) return false;';
+                    $new->operation .= '<a href="'.$urlDelete.'" onClick="'.$urlOnClick.'">';
+                    $new->operation .= html_print_image(
+                        'images/delete.svg',
+                        true,
+                        [
+                            'title' => __('Delete'),
+                            'class' => 'main_menu_icon invert_filter',
+                        ]
+                    );
+                    $new->operation .= '</a>';
+
+                    $new->operation .= '</div>';
 
                     $carry[] = $new;
                     return $carry;
@@ -583,4 +1002,27 @@ class Manager
     }
 
 
+    /**
+     * Get Download.
+     *
+     * @return void
+     */
+    public function getDownloadIncidenceAttachment()
+    {
+        $idIncidence = (int) get_parameter('idIncidence', true);
+        $idAttachment = (int) get_parameter('idAttachment', true);
+
+        try {
+            $ITSM = new ITSM();
+            $result = $this->downloadIncidenceAttachment($ITSM, $idIncidence, $idAttachment);
+        } catch (Throwable $e) {
+            echo $e->getMessage();
+            exit;
+        }
+
+        echo $result;
+        exit;
+    }
+
+
 }
diff --git a/pandora_console/include/styles/integriaims.css b/pandora_console/include/styles/integriaims.css
index e55c992bbe..01383a8833 100644
--- a/pandora_console/include/styles/integriaims.css
+++ b/pandora_console/include/styles/integriaims.css
@@ -4,7 +4,7 @@ div.priority {
   color: #fff;
   text-align: center;
   border-radius: 5px;
-  padding: 5px;
+  padding: 0px;
   display: table-cell;
   vertical-align: middle;
 }
@@ -47,13 +47,8 @@ div.integria_details_row_three {
 
 div.integria_details_description {
   width: 100%;
-}
-
-div.integria_details_description textarea {
-  width: 100%;
-  background-color: #fbfbfb;
-  resize: vertical;
-  color: #000;
+  overflow: auto;
+  padding: 0px 10px;
 }
 
 .integriaims_details_box {
@@ -143,3 +138,10 @@ div.incidence-type-custom-fields {
 .incidence-type-custom-fields > div.incidence-type-custom-fields-textarea {
   flex: 1 1 100%;
 }
+
+.label_select,
+.label_select_simple {
+  display: flex;
+  flex-direction: column;
+  margin: 0;
+}
diff --git a/pandora_console/views/ITSM/ITSMCustomFields.php b/pandora_console/views/ITSM/ITSMCustomFields.php
index 6837ff43f4..378c7d3151 100644
--- a/pandora_console/views/ITSM/ITSMCustomFields.php
+++ b/pandora_console/views/ITSM/ITSMCustomFields.php
@@ -49,7 +49,6 @@ if (empty($customFields) === true) {
             'name'     => 'custom-fields['.$field['idIncidenceTypeField'].']',
             'required' => $field['isRequired'],
             'return'   => true,
-            'value'    => ($fieldsData[$field['idIncidenceTypeField']] ?? null),
         ];
 
         $class = '';
@@ -57,10 +56,13 @@ if (empty($customFields) === true) {
         switch ($field['type']) {
             case 'COMBO':
                 $options['type'] = 'select';
-                $options['fields'] = explode(',', $field['comboValue']);
+                $fieldsValues = explode(',', $field['comboValue']);
+                $options['fields'] = array_combine($fieldsValues, $fieldsValues);
+                $options['selected'] = ($fieldsData[$field['idIncidenceTypeField']] ?? null);
             break;
 
             case 'TEXT':
+                $options['value'] = ($fieldsData[$field['idIncidenceTypeField']] ?? null);
                 $options['type'] = 'text';
             break;
 
@@ -73,10 +75,12 @@ if (empty($customFields) === true) {
             break;
 
             case 'NUMERIC':
+                $options['value'] = ($fieldsData[$field['idIncidenceTypeField']] ?? null);
                 $options['type'] = 'number';
             break;
 
             case 'TEXTAREA':
+                $options['value'] = ($fieldsData[$field['idIncidenceTypeField']] ?? null);
                 $options['type'] = 'textarea';
                 $options['rows'] = 4;
                 $options['columns'] = 0;
diff --git a/pandora_console/views/ITSM/ITSMTicketDetailView.php b/pandora_console/views/ITSM/ITSMTicketDetailView.php
new file mode 100644
index 0000000000..592cd44b8f
--- /dev/null
+++ b/pandora_console/views/ITSM/ITSMTicketDetailView.php
@@ -0,0 +1,386 @@
+<?php
+/**
+ * ITSM View detailed ticket
+ *
+ * @category   Console Class
+ * @package    Pandora FMS
+ * @subpackage ITSM
+ * @version    1.0.0
+ * @license    See below
+ *
+ *    ______                 ___                    _______ _______ ________
+ *   |   __ \.-----.--.--.--|  |.-----.----.-----. |    ___|   |   |     __|
+ *  |    __/|  _  |     |  _  ||  _  |   _|  _  | |    ___|       |__     |
+ * |___|   |___._|__|__|_____||_____|__| |___._| |___|   |__|_|__|_______|
+ *
+ * ============================================================================
+ * Copyright (c) 2005-2023 Artica Soluciones Tecnologicas
+ * Please see http://pandorafms.org for full contribution list
+ * This program is free software; you can redistribute it and/or
+ * modify it under the terms of the GNU General Public License
+ * as published by the Free Software Foundation for version 2.
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+ * GNU General Public License for more details.
+ * ============================================================================
+ */
+
+global $config;
+
+ui_require_css_file('integriaims');
+
+// Header tabs.
+ui_print_standard_header(
+    __('ITSM Detailed'),
+    '',
+    false,
+    'integria_tab',
+    false,
+    [],
+    [
+        [
+            'link'  => 'index.php?sec=ITSM&sec2=operation/ITSM/itsm',
+            'label' => __('ITSM'),
+        ],
+        [
+            'link'  => 'index.php?sec=ITSM&sec2=operation/ITSM/itsm&operation=list',
+            'label' => __('ITSM Tickets'),
+        ],
+        [
+            'link'  => 'index.php?sec=ITSM&sec2=operation/ITSM/itsm',
+            'label' => __('ITSM Detailed'),
+        ],
+    ]
+);
+
+if (empty($error) === false) {
+    ui_print_error_message($error);
+}
+
+if (empty($successfullyMsg) === false) {
+    ui_print_success_message($successfullyMsg);
+}
+
+if (empty($incidence) === true) {
+    ui_print_info_message(__('Incidence not found'));
+} else {
+    $nameIncidence = '--';
+    if (empty($incidence['idIncidenceType']) === false) {
+        $nameIncidence = $objectTypes[$incidence['idIncidenceType']];
+    }
+
+    // Details box.
+    $details_box = '<div class="integriaims_details_box integriaims_details_box_five">';
+    $details_box .= '<div class="integriaims_details_titles">'.__('Status').'</div>';
+    $details_box .= '<div class="integriaims_details_titles">'.__('Resolution').'</div>';
+    $details_box .= '<div class="integriaims_details_titles">'.__('Group').'</div>';
+    $details_box .= '<div class="integriaims_details_titles">'.__('Priority').'</div>';
+    $details_box .= '<div class="integriaims_details_titles">'.__('Type').'</div>';
+    $details_box .= '<div>';
+    $details_box .= html_print_image('images/heart.png', true, ['class' => 'invert_filter']);
+    $details_box .= '</div>';
+    $details_box .= '<div>';
+    $details_box .= html_print_image('images/builder@svg.svg', true, ['class' => 'invert_filter']);
+    $details_box .= '</div>';
+    $details_box .= '<div>';
+    $details_box .= html_print_image('images/user_green.png', true, ['class' => 'invert_filter']);
+    $details_box .= '</div>';
+    $details_box .= '<div>';
+    $details_box .= $priorityDiv;
+    $details_box .= '</div>';
+    $details_box .= '<div>';
+    $details_box .= html_print_image('images/incidents.png', true, ['class' => 'invert_filter']);
+    $details_box .= '</div>';
+    $details_box .= '<div>'.$status[$incidence['status']].'</div>';
+    $details_box .= '<div>';
+    $details_box .= ($incidence['resolution'] !== 'NOTRESOLVED') ? $resolutions[$incidence['resolution']] : '--';
+    $details_box .= '</div>';
+    $details_box .= '<div>'.$groups[$incidence['idGroup']].'</div>';
+    $details_box .= '<div>'.$priorities[$incidence['priority']].'</div>';
+    $details_box .= '<div>';
+    $details_box .= $nameIncidence;
+    $details_box .= '</div>';
+    $details_box .= '</div>';
+
+    // People box.
+    $people_box = '<div class="integriaims_details_box integriaims_details_box_three">';
+    $people_box .= '<div>';
+    $people_box .= html_print_image('images/header_user_green.png', true, ['width' => '21']);
+    $people_box .= '</div>';
+    $people_box .= '<div>';
+    $people_box .= html_print_image('images/header_user_green.png', true, ['width' => '21']);
+    $people_box .= '</div>';
+    $people_box .= '<div>';
+    $people_box .= html_print_image('images/header_user_green.png', true, ['width' => '21']);
+    $people_box .= '</div>';
+
+    $people_box .= '<div class="integriaims_details_titles">'.__('Created by').':</div>';
+    $people_box .= '<div class="integriaims_details_titles">'.__('Owned by').':</div>';
+    $people_box .= '<div class="integriaims_details_titles">'.__('Closed by').':</div>';
+
+    $people_box .= '<div>';
+    $people_box .= (empty($incidence['idCreator']) === false) ? $users[$incidence['idCreator']] : '--';
+    $people_box .= '</div>';
+    $people_box .= '<div>';
+    $people_box .= (empty($incidence['owner']) === false) ? $users[$incidence['owner']] : '--';
+    $people_box .= '</div>';
+    $people_box .= '<div>';
+    $people_box .= (empty($incidence['closedBy']) === false) ? $users[$incidence['closedBy']] : '--';
+    $people_box .= '</div>';
+    $people_box .= '</div>';
+
+    // Dates box.
+    $dates_box = '<div class="integriaims_details_box integriaims_details_box_three">';
+    $dates_box .= '<div>';
+    $dates_box .= html_print_image('images/tick.png', true, ['class' => 'invert_filter']);
+    $dates_box .= '</div>';
+    $dates_box .= '<div>';
+    $dates_box .= html_print_image('images/update.png', true, ['width' => '21', 'class' => 'invert_filter']);
+    $dates_box .= '</div>';
+    $dates_box .= '<div>';
+    $dates_box .= html_print_image('images/mul.png', true, ['class' => 'invert_filter']);
+    $dates_box .= '</div>';
+
+    $dates_box .= '<div class="integriaims_details_titles">'.__('Created at').':</div>';
+    $dates_box .= '<div class="integriaims_details_titles">'.__('Updated at').':</div>';
+    $dates_box .= '<div class="integriaims_details_titles">'.__('Closed at').':</div>';
+
+    $dates_box .= '<div>'.$incidence['startDate'].'</div>';
+    $dates_box .= '<div>'.$incidence['updateDate'].'</div>';
+    $dates_box .= '<div>';
+    $dates_box .= (($incidence['closeDate'] === '0000-00-00 00:00:00') ? '--' : $incidence['closeDate']);
+    $dates_box .= '</div>';
+    $dates_box .= '</div>';
+
+    // Show details, people and dates.
+    echo '<div class="integria_details">';
+    ui_toggle(
+        $details_box,
+        __('Details'),
+        '',
+        'details_box',
+        false,
+        false,
+        '',
+        'integria_details_content white-box-content',
+        'integria_details_shadow box-flat white_table_graph'
+    );
+    ui_toggle(
+        $people_box,
+        __('People'),
+        '',
+        'people_box',
+        false,
+        false,
+        '',
+        'integria_details_content white-box-content',
+        'integria_details_shadow box-flat white_table_graph'
+    );
+    ui_toggle(
+        $dates_box,
+        __('Dates'),
+        '',
+        'dates_box',
+        false,
+        false,
+        '',
+        'integria_details_content white-box-content',
+        'integria_details_shadow box-flat white_table_graph'
+    );
+    echo '</div>';
+
+    // Show description.
+    $description_box = '<div class="integria_details_description">';
+    $description_box .= $incidence['description'];
+    $description_box .= '</div>';
+    ui_toggle($description_box, __('Description'), '', '', false);
+
+    // Files section table.
+    $table_files_section = new stdClass();
+    $table_files_section->width = '100%';
+    $table_files_section->id = 'files_section_table';
+    $table_files_section->class = 'databox filters';
+    $table_files_section->head = [];
+
+    $table_files_section->data = [];
+    $table_files_section->size = [];
+    $table_files_section->size[0] = '20%';
+    $table_files_section->size[1] = '60%';
+    $table_files_section->size[2] = '20%';
+
+    $table_files_section->data[0][0] = '<div class="label_select">';
+    $table_files_section->data[0][0] .= '<p class="input_label">'.__('File name').':</p>';
+    $table_files_section->data[0][0] .= html_print_input_file('userfile', true);
+    $table_files_section->data[0][1] = '<div class="label_select">';
+    $table_files_section->data[0][1] .= '<p class="input_label">';
+    $table_files_section->data[0][1] .= __('Attachment description');
+    $table_files_section->data[0][1] .= ':</p>';
+    $table_files_section->data[0][1] .= html_print_textarea(
+        'file_description',
+        3,
+        20,
+        '',
+        '',
+        true,
+        'w100p'
+    );
+
+    $table_files_section->data[0][2] = '<div class="w100p">';
+    $table_files_section->data[0][2] .= html_print_submit_button(
+        __('Upload'),
+        'accion',
+        false,
+        [
+            'icon'  => 'wand',
+            'mode'  => 'mini secondary',
+            'class' => 'right',
+        ],
+        true
+    );
+    $table_files_section->data[0][2] .= '</div>';
+
+    // Files list table.
+    $table_files = new stdClass();
+    $table_files->width = '100%';
+    $table_files->class = 'info_table';
+    $table_files->head = [];
+
+    $table_files->head[0] = __('Filename');
+    $table_files->head[1] = __('Timestamp');
+    $table_files->head[2] = __('Description');
+    $table_files->head[3] = __('User');
+    $table_files->head[4] = __('Size');
+    $table_files->head[5] = __('Delete');
+
+    $table_files->data = [];
+
+    $url = \ui_get_full_url('index.php?sec=manageTickets&sec2=operation/ITSM/itsm');
+    foreach ($files['data'] as $key => $file) {
+        $onClick = 'downloadIncidenceAttachment('.$file['idIncidence'].','.$file['idAttachment'];
+        $onClick .= ',\''.ui_get_full_url('ajax.php').'\',\''.$file['filename'].'\')';
+
+        $table_files->data[$key][0] = '<a href="#" onclick="'.$onClick.'">'.$file['filename'].'</a>';
+        $table_files->data[$key][1] = $file['timestamp'];
+        $table_files->data[$key][2] = $file['description'];
+        $table_files->data[$key][3] = $file['idUser'];
+        $table_files->data[$key][4] = $file['size'];
+        $urlDelete = $url.'&operation=detail&idIncidence='.$file['idIncidence'].'&idAttachment='.$file['idAttachment'];
+        $onclickDelete = 'javascript:if (!confirm(\''.__('Are you sure?').'\')) return false;';
+        $table_files->data[$key][5] .= '<a href="'.$urlDelete.'" onClick="'.$onclickDelete.'">';
+        $table_files->data[$key][5] .= html_print_image(
+            'images/delete.svg',
+            true,
+            [
+                'title' => __('Delete'),
+                'class' => 'invert_filter main_menu_icon',
+            ]
+        );
+        $table_files->data[$key][5] .= '</a>';
+    }
+
+    $upload_file_form = '<div class="w100p">';
+    $upload_file_form .= '<form method="post" id="file_control" enctype="multipart/form-data">';
+    $upload_file_form .= '<h4>'.__('Add attachment').'</h4>';
+    $upload_file_form .= html_print_table($table_files_section, true);
+    $upload_file_form .= html_print_input_hidden('upload_file', true, true);
+    $upload_file_form .= '<h4>'.__('Attached files').'</h4>';
+    $upload_file_form .= html_print_table($table_files, true);
+    $upload_file_form .= '</form>';
+    $upload_file_form .= '</div>';
+
+    echo '<div class="ui_toggle">';
+    ui_toggle(
+        $upload_file_form,
+        __('Attached files'),
+        '',
+        '',
+        true,
+        false,
+        'white-box-content',
+        'w98p'
+    );
+    echo '</div>';
+
+    // Comments section table.
+    $table_comments_section = new stdClass();
+    $table_comments_section->width = '100%';
+    $table_comments_section->id = 'files_section_table';
+    $table_comments_section->class = 'databox filters';
+    $table_comments_section->head = [];
+    $table_comments_section->size = [];
+    $table_comments_section->size[0] = '80%';
+    $table_comments_section->size[1] = '20%';
+
+    $table_comments_section->data = [];
+    $table_comments_section->data[0][0] = '<div class="label_select">';
+    $table_comments_section->data[0][0] .= '<p class="input_label">';
+    $table_comments_section->data[0][0] .= __('Description');
+    $table_comments_section->data[0][0] .= ':</p>';
+    $table_comments_section->data[0][0] .= html_print_textarea(
+        'comment_description',
+        3,
+        20,
+        '',
+        '',
+        true,
+        'w100p'
+    );
+
+    $table_comments_section->data[0][1] = '<div class="w100p">';
+    $table_comments_section->data[0][1] .= html_print_submit_button(
+        __('Add'),
+        'accion',
+        false,
+        [
+            'icon'  => 'wand',
+            'mode'  => 'mini secondary',
+            'class' => 'right',
+        ],
+        true
+    );
+    $table_comments_section->data[0][1] .= '</div>';
+
+    // Comments list table.
+    $comment_table = '';
+    if (empty($wus) === false) {
+        foreach ($wus['data'] as $wu) {
+            $comment_table .= '<div class="comment_title">';
+            $comment_table .= $wu['idUser'];
+            $comment_table .= '<span>&nbspsaid&nbsp</span>';
+            $comment_table .= $wu['timestamp'];
+            $comment_table .= '<span class="float-right">';
+            $comment_table .= $wu['duration'];
+            $comment_table .= '&nbspHours</span>';
+            $comment_table .= '</div>';
+            $comment_table .= '<div class="comment_body">';
+            $comment_table .= $wu['description'];
+            $comment_table .= '</div>';
+        }
+    } else {
+        $comment_table = __('No comments found');
+    }
+
+    $upload_comment_form = '<div class="w100p">';
+    $upload_comment_form .= '<form method="post" id="comment_form" enctype="multipart/form-data">';
+    $upload_comment_form .= '<h4>'.__('Add comment').'</h4>';
+    $upload_comment_form .= html_print_table($table_comments_section, true);
+    $upload_comment_form .= html_print_input_hidden('addComment', 1, true);
+    $upload_comment_form .= '</form>';
+    $upload_comment_form .= '<h4>'.__('Comments').'</h4>';
+    $upload_comment_form .= $comment_table;
+    $upload_comment_form .= '</div>';
+
+    echo '<div class="ui_toggle">';
+    ui_toggle(
+        $upload_comment_form,
+        __('Comments'),
+        '',
+        '',
+        true,
+        false,
+        'white-box-content',
+        'w98p'
+    );
+    echo '</div>';
+}
diff --git a/pandora_console/views/ITSM/ITSMTicketEditView.php b/pandora_console/views/ITSM/ITSMTicketEditView.php
index 7ebfaa69ad..8c55f32845 100644
--- a/pandora_console/views/ITSM/ITSMTicketEditView.php
+++ b/pandora_console/views/ITSM/ITSMTicketEditView.php
@@ -55,7 +55,6 @@ ui_print_standard_header(
     ]
 );
 
-
 if (empty($error) === false) {
     ui_print_error_message($error);
 }
@@ -92,7 +91,7 @@ $table->data[0][0] = html_print_label_input_block(
 );
 
 $integria_logo = 'images/integria_logo_gray.png';
-if ($config['style'] === 'pandora_black' && !is_metaconsole()) {
+if ($config['style'] === 'pandora_black' && is_metaconsole() === false) {
     $integria_logo = 'images/integria_logo.svg';
 }
 
@@ -177,7 +176,10 @@ $table->data[3][0] = html_print_label_input_block(
 );
 
 $table->data[3][1] = html_print_label_input_block(
-    __('Creator').ui_print_help_tip(__('This field corresponds to the Integria IMS user specified in Integria IMS setup'), true),
+    __('Creator').ui_print_help_tip(
+        __('This field corresponds to the Integria IMS user specified in Integria IMS setup'),
+        true
+    ),
     html_print_input_text(
         'idCreator',
         $config['integria_user'],
@@ -200,7 +202,7 @@ $table->data[3][2] = html_print_label_input_block(
         true,
         0,
         false,
-        false,
+        true,
         'w100p',
     )
 );
@@ -235,24 +237,10 @@ $table->data[5][0] = html_print_label_input_block(
     )
 );
 
-// $table->data[5][0] = html_print_label_input_block(
-// __('File name'),
-// html_print_input_file('userfile', true)
-// );
-//
-// $table->data[6][0] = html_print_label_input_block(
-// __('Attachment description'),
-// html_print_textarea(
-// 'file_description',
-// 3,
-// 20,
-// '',
-// '',
-// true
-// )
-// );
-// Print forms and stuff.
-echo '<form class="max_floating_element_size" id="create_integria_incident_form" name="create_integria_incident_form" method="POST" enctype="multipart/form-data">';
+$formName = 'create_integria_incident_form';
+$classForm = 'max_floating_element_size';
+$enctype = 'multipart/form-data';
+echo '<form class="'.$classForm.'" id="'.$formName.'" name="'.$formName.'" method="POST" enctype="'.$enctype.'">';
 html_print_table($table);
 $buttons = '';
 if (empty($idIncidence) === true) {
@@ -279,6 +267,8 @@ if (empty($idIncidence) === true) {
 html_print_action_buttons($buttons);
 
 echo '</form>';
+
+ui_require_javascript_file('tinymce', 'vendor/tinymce/tinymce/');
 ?>
 
 <script type="text/javascript">
@@ -286,6 +276,8 @@ echo '</form>';
         var ajax_url = '<?php echo ui_get_full_url('ajax.php'); ?>';
         var fieldsData = '<?php echo json_encode($incidence['typeFieldData']); ?>';
 
+        defineTinyMCE('#textarea_description');
+
         $('#status').on('change', function() {
             if ($(this).val() === 'CLOSED') {
                 $('#incidence-resolution').show();
diff --git a/pandora_console/views/ITSM/ITSMTicketListView.php b/pandora_console/views/ITSM/ITSMTicketListView.php
index f7babace3b..a26dfb5f6c 100644
--- a/pandora_console/views/ITSM/ITSMTicketListView.php
+++ b/pandora_console/views/ITSM/ITSMTicketListView.php
@@ -53,36 +53,26 @@ ui_print_standard_header(
     ]
 );
 
-/*
-    if (isset($resultDelete) === true) {
-    \ui_print_result_message(
-        $resultDelete,
-        __('Successfully deleted'),
-        __('Could not be deleted')
-    );
-    }
-
-    if (isset($resultCopy) === true) {
-    \ui_print_result_message(
-        $resultCopy,
-        __('Successfully duplicate'),
-        __('Could not be duplicate')
-    );
-    }
-*/
+if (empty($error) === false) {
+    ui_print_error_message($error);
+}
 
+if (empty($successfullyMsg) === false) {
+    ui_print_success_message($successfullyMsg);
+}
 
 try {
     $columns = [
-        'id',
+        'idIncidence',
         'title',
         'groupCompany',
         'statusResolution',
         'priority',
-        'updated',
-        'started',
-        'creator',
+        'updateDate',
+        'startDate',
+        'idCreator',
         'owner',
+        'operation',
     ];
 
     $column_names = [
@@ -95,6 +85,10 @@ try {
         __('Started'),
         __('Creator'),
         __('Owner'),
+        [
+            'text'  => __('Op.'),
+            'class' => 'table_action_buttons w90px',
+        ],
     ];
 
     ui_print_datatable(
@@ -109,6 +103,11 @@ try {
             'no_sortable_columns' => [
                 2,
                 3,
+                -1,
+            ],
+            'order'               => [
+                'field'     => 'updateDate',
+                'direction' => 'desc',
             ],
             'search_button_class' => 'sub filter float-right',
             'filter_main_class'   => 'box-flat white_table_graph fixed_filter_bar',
@@ -118,14 +117,14 @@ try {
     echo $e->getMessage();
 }
 
-$input_button = '';
-$input_button = html_print_button(
+$input_button = '<form method="post" action="index.php?sec=manageTickets&sec2=operation/ITSM/itsm&operation=edit">';
+$input_button .= html_print_submit_button(
     __('Create'),
     '',
     false,
-    '',
     ['icon' => 'next'],
     true
 );
+$input_button .= '</form>';
 
 html_print_action_buttons($input_button);