'.html_print_image('images/configuration@svg.svg', true, ['title' => __('Configure Integria IMS'), 'class' => 'main_menu_icon invert_filter']).'';
$list_tab['text'] = ''.html_print_image('images/logs@svg.svg', true, ['title' => __('Ticket list'), 'class' => 'main_menu_icon invert_filter']).'';
$create_tab['text'] = ''.html_print_image('images/edit.svg', true, ['title' => __('New ticket'), 'class' => 'main_menu_icon invert_filter']).'';
switch ($active_tab) {
case 'setup_tab':
$setup_tab['active'] = true;
$list_tab['active'] = false;
$create_tab['active'] = false;
break;
case 'list_tab':
$setup_tab['active'] = false;
$list_tab['active'] = true;
$create_tab['active'] = false;
break;
case 'create_tab':
$setup_tab['active'] = false;
$list_tab['active'] = false;
$create_tab['active'] = true;
break;
default:
$setup_tab['active'] = false;
$list_tab['active'] = false;
$create_tab['active'] = false;
break;
}
if ($view) {
$create_tab['text'] = ''.html_print_image('images/edit.svg', true, ['title' => __('Edit ticket'), 'class' => 'main_menu_icon invert_filter']).'';
$view_tab['text'] = ''.html_print_image('images/details.svg', true, ['title' => __('View ticket'), 'class' => 'main_menu_icon invert_filter']).'';
// When the current page is the View page.
if (!$active_tab) {
$view_tab['active'] = true;
}
}
$onheader = [];
$onheader['view'] = $view_tab;
$onheader['configure'] = $setup_tab;
$onheader['list'] = $list_tab;
$onheader['create'] = $create_tab;
return $onheader;
}
/**
* Gets all the details of Integria IMS API
*
* @param string $details Type of API call.
* @param number $detail_index Send index if you want return the text.
*
* @return string or array with result of API call.
*/
function integriaims_get_details($details, $detail_index=false)
{
global $config;
switch ($details) {
case 'status':
$operation = 'get_incidents_status';
break;
case 'group':
$operation = 'get_groups';
break;
case 'priority':
$operation = 'get_incident_priorities';
break;
case 'resolution':
$operation = 'get_incidents_resolutions';
break;
case 'type':
$operation = 'get_types';
break;
default:
// code...
break;
}
$api_call = integria_api_call(null, null, null, null, $operation);
$result = [];
get_array_from_csv_data_pair($api_call, $result);
if ($detail_index !== false) {
if ($result[$detail_index] == '' || $result[$detail_index] === null) {
return __('None');
} else {
return $result[$detail_index];
}
} else {
return $result;
}
}
/**
* Perform an API call to Integria IMS.
*
* @param string|null $api_hostname API host URL.
* @param string|null $user User name.
* @param string|null $user_pass User password.
* @param string|null $api_pass API password.
* @param string|null $operation API Operation.
* @param mixed $params String or array with parameters required by the API function.
* @param mixed $show_credentials_error_msg Show_credentials_error_msg.
* @param mixed $return_type Return_type.
* @param mixed $token Token.
* @param mixed $user_level_conf User_level_conf.
*
* @return boolean True if API request succeeded, false if API request failed.
*/
function integria_api_call(
$api_hostname=null,
$user=null,
$user_pass=null,
$api_pass=null,
$operation=null,
$params='',
$show_credentials_error_msg=false,
$return_type='',
$token='',
$user_level_conf=null
) {
global $config;
if (is_metaconsole()) {
$servers = metaconsole_get_connection_names();
foreach ($servers as $key => $server) {
$connection = metaconsole_get_connection($server);
if (metaconsole_connect($connection) != NOERR) {
continue;
}
$integria_enabled = db_get_sql(
'SELECT `value` FROM tconfig WHERE `token` = "integria_enabled"'
);
if (!$integria_enabled) {
metaconsole_restore_db();
continue;
}
// integria_user_level_conf, integria_hostname, integria_api_pass, integria_user, integria_user_level_user, integria_pass, integria_user_level_pass
$config_aux = db_get_all_rows_sql('SELECT `token`, `value` FROM `tconfig` WHERE `token` IN ("integria_user_level_conf", "integria_hostname", "integria_api_pass", "integria_user", "integria_user_level_user", "integria_pass", "integria_user_level_pass")');
$user_info = users_get_user_by_id($config['id_user']);
foreach ($config_aux as $key => $conf) {
if ($conf['token'] === 'integria_user_level_conf') {
$user_level_conf = $conf['value'];
}
if ($conf['token'] === 'integria_hostname') {
$api_hostname = $conf['value'];
}
if ($conf['token'] === 'integria_api_pass') {
$api_pass = $conf['value'];
}
if ($conf['token'] === 'integria_user') {
$user = $conf['value'];
}
if ($conf['token'] === 'integria_pass') {
$user_pass = $conf['value'];
}
}
if ($user_level_conf == true) {
$user = $user_info['integria_user_level_user'];
$user_pass = $user_info['integria_user_level_pass'];
}
metaconsole_restore_db();
}
} else {
if ($user_level_conf === null) {
$user_level_conf = (bool) $config['integria_user_level_conf'];
}
$user_info = users_get_user_by_id($config['id_user']);
// API access data.
if ($api_hostname === null) {
$api_hostname = $config['integria_hostname'];
}
if ($api_pass === null) {
$api_pass = $config['integria_api_pass'];
}
// Integria user and password.
if ($user === null || $user_level_conf === true) {
$user = $config['integria_user'];
if ($user_level_conf === true) {
$user = $user_info['integria_user_level_user'];
}
}
if ($user_pass === null || $user_level_conf === true) {
$user_pass = $config['integria_pass'];
if ($user_level_conf === true) {
$user_pass = $user_info['integria_user_level_pass'];
}
}
}
if (is_array($params)) {
$params = implode($token, $params);
}
$url_data = [
'user' => $user,
'user_pass' => $user_pass,
'pass' => $api_pass,
'op' => $operation,
'params' => io_safe_output($params),
];
if ($return_type !== '') {
$url_data['return_type'] = $return_type;
}
if ($token !== '') {
$url_data['token'] = $token;
}
// Build URL for API request.
$url = $api_hostname.'/include/api.php';
// ob_start();
// $out = fopen('php://output', 'w');
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, $url);
curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
curl_setopt($ch, CURLOPT_POST, true);
curl_setopt($ch, CURLOPT_POSTFIELDS, $url_data);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_VERBOSE, true);
curl_setopt($ch, CURLOPT_STDERR, $out);
$result = curl_exec($ch);
// fclose($out);
// $debug = ob_get_clean();
$http_status = curl_getinfo($ch, CURLINFO_HTTP_CODE);
$error = false;
if ($result === false) {
$error = curl_error($ch);
}
curl_close($ch);
if ($error === true || $http_status !== 200) {
if ($show_credentials_error_msg === true) {
ui_print_error_message(__('API request failed. Please check Integria IMS\' access credentials in Pandora setup.'));
}
return false;
} else {
return $result;
}
}
// Parse CSV consisting of one or more lines of the form key-value pair into an array.
function get_array_from_csv_data_pair($csv_data, &$array_values)
{
$csv_array = explode("\n", $csv_data);
foreach ($csv_array as $csv_value) {
if (empty($csv_value)) {
continue;
}
$new_csv_value = str_getcsv($csv_value);
$array_values[$new_csv_value[0]] = $new_csv_value[1];
}
}
/**
* Parse CSV consisting of all lines into an array.
*
* @param string $csv_data Data returned of csv api call.
* @param string $array_values Returned array.
* @param array $index Array to create an associative index (opcional).
*/
function get_array_from_csv_data_all($csv_data, &$array_values, $index=false)
{
$csv_array = explode("\n", $csv_data);
foreach ($csv_array as $csv_value) {
if (empty($csv_value)) {
continue;
}
$new_csv_value = str_getcsv($csv_value);
if ($index !== false) {
foreach ($new_csv_value as $key => $value) {
$new_csv_value_index[$index[$key]] = str_replace(':::', ',', $value);
;
}
$array_values[$new_csv_value[0]] = $new_csv_value_index;
} else {
$new_csv_value_comma = array_map(
function ($item) {
return str_replace(':::', ',', $item);
},
$new_csv_value
);
$array_values[$new_csv_value[0]] = $new_csv_value_comma;
}
}
}
/**
* Print priority for Integria IMS with colors.
*
* @param string $priority value of priority in Integria IMS.
* @param string $priority_label text shown in color box.
*
* @return string HTML code. code to print the color box.
*/
function ui_print_integria_incident_priority($priority, $priority_label)
{
global $config;
$output = '';
switch ($priority) {
case 0:
$color = COL_UNKNOWN;
break;
case 1:
$color = COL_NORMAL;
break;
case 10:
$color = COL_NOTINIT;
break;
case 2:
$color = COL_WARNING;
break;
case 3:
$color = COL_ALERTFIRED;
break;
case 4:
$color = COL_CRITICAL;
break;
}
$output = '';
$output .= $priority_label;
$output .= '
';
return $output;
}
/**
* Get tickets from Integria IMS.
*
* @param array $tickets_filters Filters to send to API.
*
* @return array Tickets returned by API call.
*/
function get_tickets_integriaims($tickets_filters)
{
global $config;
// Filters.
$incident_text = $tickets_filters['incident_text'];
$incident_status = $tickets_filters['incident_status'];
$incident_group = $tickets_filters['incident_group'];
$incident_owner = $tickets_filters['incident_owner'];
$incident_creator = $tickets_filters['incident_creator'];
$incident_priority = $tickets_filters['incident_priority'];
$incident_resolution = $tickets_filters['incident_resolution'];
$created_from = $tickets_filters['created_from'];
$created_to = $tickets_filters['created_to'];
// API call.
$result_api_call_list = integria_api_call(
null,
null,
null,
null,
'get_incidents',
[
$incident_text,
$incident_status,
$incident_group,
$incident_priority,
'0',
$incident_owner,
$incident_creator,
],
false,
'',
','
);
// Return array of api call 'get_incidents'.
$array_get_incidents = [];
get_array_from_csv_data_all($result_api_call_list, $array_get_incidents);
// Modify $array_get_incidents if filter for resolution exists.
$filter_resolution = [];
foreach ($array_get_incidents as $key => $value) {
if ($incident_resolution !== '' && ($array_get_incidents[$key][12] == $incident_resolution)) {
$filter_resolution[$key] = $array_get_incidents[$key];
continue;
}
}
if ($incident_resolution !== '') {
$array_get_incidents = $filter_resolution;
}
// Modify $array_get_incidents if filter for date is selected.
if ($created_from !== '' && $created_to !== '') {
$date = [];
$date_utimestamp = [];
foreach ($array_get_incidents as $key => $value) {
// Change format date / to -.
$date[$key] = date('Y-m-d', strtotime($array_get_incidents[$key][9]));
// Covert date to utimestamp.
$date_utimestamp[$key] = strtotime($date[$key]);
}
// Change format date / to -.
$created_from_date = date('Y-m-d', strtotime($created_from));
$created_to_date = date('Y-m-d', strtotime($created_to));
// Covert date to utimestamp.
$created_from_timestamp = strtotime($created_from_date);
$created_to_timestamp = strtotime($created_to_date);
// Dates within the selected period.
$selected_period = array_filter(
$date_utimestamp,
function ($value) use ($created_from_timestamp, $created_to_timestamp) {
return ($value >= $created_from_timestamp && $value <= $created_to_timestamp);
}
);
// Return incidents with the correct dates.
$filter_date = [];
foreach ($array_get_incidents as $key => $value) {
foreach ($selected_period as $index => $value) {
if ($array_get_incidents[$key][0] == $index) {
$filter_date[$key] = $array_get_incidents[$key];
continue;
}
}
}
$array_get_incidents = $filter_date;
}
return $array_get_incidents;
}
function integriaims_upload_file($filename, $incident_id, $file_description)
{
if ($_FILES[$filename]['name'] != '') {
$filename = io_safe_input($_FILES[$filename]['name']);
$filesize = io_safe_input($_FILES[$filename]['size']);
$extension = pathinfo($filename, PATHINFO_EXTENSION);
$invalid_extensions = '/^(bat|exe|cmd|sh|php|php1|php2|php3|php4|php5|pl|cgi|386|dll|com|torrent|js|app|jar|iso|
pif|vb|vbscript|wsf|asp|cer|csr|jsp|drv|sys|ade|adp|bas|chm|cpl|crt|csh|fxp|hlp|hta|inf|ins|isp|jse|htaccess|
htpasswd|ksh|lnk|mdb|mde|mdt|mdw|msc|msi|msp|mst|ops|pcd|prg|reg|scr|sct|shb|shs|url|vbe|vbs|wsc|wsf|wsh)$/i';
if (!preg_match($invalid_extensions, $extension)) {
// The following is if you have clamavlib installed.
// (php5-clamavlib) and enabled in php.ini
// http://www.howtoforge.com/scan_viruses_with_php_clamavlib
if (extension_loaded('clamav')) {
cl_setlimits(5, 1000, 200, 0, 10485760);
$malware = cl_scanfile($_FILES['file']['tmp_name']);
if ($malware) {
$error = 'Malware detected: '.$malware.'
ClamAV version: '.clam_get_version();
die($error);
}
}
$filecontent = base64_encode(file_get_contents($_FILES[$filename]['tmp_name']));
$result_api_call = integria_api_call(null, null, null, null, 'attach_file', [$incident_id, $filename, $filesize, $file_description, $filecontent], false, '', '|;|');
// API method returns '0' string if success.
$file_added = ($result_api_call === '0') ? true : false;
ui_print_result_message(
$file_added,
__('File successfully added'),
__('File could not be added')
);
} else {
ui_print_error_message(__('File has an invalid extension'));
}
}
}