'.html_print_image('images/setup.png', true, ['title' => __('Configure Integria IMS'), 'class' => 'invert_filter']).'';
$list_tab['text'] = ''.html_print_image('images/list.png', true, ['title' => __('Ticket list'), 'class' => 'invert_filter']).'';
$create_tab['text'] = ''.html_print_image('images/pencil.png', true, ['title' => __('New ticket'), 'class' => 'invert_filter']).'';
switch ($active_tab) {
case 'setup_tab':
$setup_tab['active'] = true;
$list_tab['active'] = false;
$create_tab['active'] = false;
break;
case 'list_tab':
$setup_tab['active'] = false;
$list_tab['active'] = true;
$create_tab['active'] = false;
break;
case 'create_tab':
$setup_tab['active'] = false;
$list_tab['active'] = false;
$create_tab['active'] = true;
break;
default:
$setup_tab['active'] = false;
$list_tab['active'] = false;
$create_tab['active'] = false;
break;
}
if ($view) {
$create_tab['text'] = ''.html_print_image('images/pencil.png', true, ['title' => __('Edit ticket'), 'class' => 'invert_filter']).'';
$view_tab['text'] = ''.html_print_image('images/operation.png', true, ['title' => __('View ticket'), 'class' => 'invert_filter']).'';
// When the current page is the View page.
if (!$active_tab) {
$view_tab['active'] = true;
}
}
$onheader = [];
$onheader['view'] = $view_tab;
$onheader['configure'] = $setup_tab;
$onheader['list'] = $list_tab;
$onheader['create'] = $create_tab;
return $onheader;
}
/**
* Gets all the details of Integria IMS API
*
* @param string $details Type of API call.
* @param number $detail_index Send index if you want return the text.
*
* @return string or array with result of API call.
*/
function integriaims_get_details($details, $detail_index=false)
{
global $config;
switch ($details) {
case 'status':
$operation = 'get_incidents_status';
break;
case 'group':
$operation = 'get_groups';
break;
case 'priority':
$operation = 'get_incident_priorities';
break;
case 'resolution':
$operation = 'get_incidents_resolutions';
break;
case 'type':
$operation = 'get_types';
break;
default:
// code...
break;
}
$api_call = integria_api_call(null, null, null, null, $operation);
$result = [];
get_array_from_csv_data_pair($api_call, $result);
if ($detail_index !== false) {
if ($result[$detail_index] == '' || $result[$detail_index] === null) {
return __('None');
} else {
return $result[$detail_index];
}
} else {
return $result;
}
}
/**
* Perform an API call to Integria IMS.
*
* @param string API host URL.
* @param string User name.
* @param string User password.
* @param string API password.
* @param string API Operation.
* @param mixed String or array with parameters required by the API function.
*
* @return boolean True if API request succeeded, false if API request failed.
*/
function integria_api_call($api_hostname=null, $user=null, $user_pass=null, $api_pass=null, $operation, $params='', $show_credentials_error_msg=false, $return_type='', $token='', $user_level_conf=null)
{
global $config;
if ($user_level_conf === null) {
$user_level_conf = (bool) $config['integria_user_level_conf'];
}
$user_info = users_get_user_by_id($config['id_user']);
// API access data.
if ($api_hostname === null) {
$api_hostname = $config['integria_hostname'];
}
if ($api_pass === null) {
$api_pass = $config['integria_api_pass'];
}
// Integria user and password.
if ($user === null || $user_level_conf === true) {
$user = $config['integria_user'];
if ($user_level_conf === true) {
$user = $user_info['integria_user_level_user'];
}
}
if ($user_pass === null || $user_level_conf === true) {
$user_pass = $config['integria_pass'];
if ($user_level_conf === true) {
$user_pass = $user_info['integria_user_level_pass'];
}
}
if (is_array($params)) {
$params = implode($token, $params);
}
$url_data = [
'user' => $user,
'user_pass' => $user_pass,
'pass' => $api_pass,
'op' => $operation,
'params' => html_entity_decode($params),
];
if ($return_type !== '') {
$url_data['return_type'] = $return_type;
}
if ($token !== '') {
$url_data['token'] = $token;
}
// Build URL for API request.
$url = $api_hostname.'/include/api.php';
// ob_start();
// $out = fopen('php://output', 'w');
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, $url);
curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
curl_setopt($ch, CURLOPT_POST, true);
curl_setopt($ch, CURLOPT_POSTFIELDS, $url_data);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_VERBOSE, true);
curl_setopt($ch, CURLOPT_STDERR, $out);
$result = curl_exec($ch);
// fclose($out);
// $debug = ob_get_clean();
$http_status = curl_getinfo($ch, CURLINFO_HTTP_CODE);
$error = false;
if ($result === false) {
$error = curl_error($ch);
}
curl_close($ch);
if ($error === true || $http_status !== 200) {
if ($show_credentials_error_msg === true) {
ui_print_error_message(__('API request failed. Please check Integria IMS\' access credentials in Pandora setup.'));
}
return false;
} else {
return $result;
}
}
// Parse CSV consisting of one or more lines of the form key-value pair into an array.
function get_array_from_csv_data_pair($csv_data, &$array_values)
{
$csv_array = explode("\n", $csv_data);
foreach ($csv_array as $csv_value) {
if (empty($csv_value)) {
continue;
}
$new_csv_value = str_getcsv($csv_value);
$array_values[$new_csv_value[0]] = $new_csv_value[1];
}
}
/**
* Parse CSV consisting of all lines into an array.
*
* @param string $csv_data Data returned of csv api call.
* @param string $array_values Returned array.
* @param array $index Array to create an associative index (opcional).
*/
function get_array_from_csv_data_all($csv_data, &$array_values, $index=false)
{
$csv_array = explode("\n", $csv_data);
foreach ($csv_array as $csv_value) {
if (empty($csv_value)) {
continue;
}
$new_csv_value = str_getcsv($csv_value);
if ($index !== false) {
foreach ($new_csv_value as $key => $value) {
$new_csv_value_index[$index[$key]] = str_replace(':::', ',', $value);
;
}
$array_values[$new_csv_value[0]] = $new_csv_value_index;
} else {
$new_csv_value_comma = array_map(
function ($item) {
return str_replace(':::', ',', $item);
},
$new_csv_value
);
$array_values[$new_csv_value[0]] = $new_csv_value_comma;
}
}
}
/**
* Print priority for Integria IMS with colors.
*
* @param string $priority value of priority in Integria IMS.
* @param string $priority_label text shown in color box.
*
* @return HTML code to print the color box.
*/
function ui_print_integria_incident_priority($priority, $priority_label)
{
global $config;
$output = '';
switch ($priority) {
case 0:
$color = COL_UNKNOWN;
break;
case 1:
$color = COL_NORMAL;
break;
case 10:
$color = COL_NOTINIT;
break;
case 2:
$color = COL_WARNING;
break;
case 3:
$color = COL_ALERTFIRED;
break;
case 4:
$color = COL_CRITICAL;
break;
}
$output = '';
$output .= $priority_label;
$output .= '
';
return $output;
}
/**
* Get tickets from Integria IMS.
*
* @param array $tickets_filters Filters to send to API.
*
* @return array Tickets returned by API call.
*/
function get_tickets_integriaims($tickets_filters)
{
global $config;
// Filters.
$incident_text = $tickets_filters['incident_text'];
$incident_status = $tickets_filters['incident_status'];
$incident_group = $tickets_filters['incident_group'];
$incident_owner = $tickets_filters['incident_owner'];
$incident_creator = $tickets_filters['incident_creator'];
$incident_priority = $tickets_filters['incident_priority'];
$incident_resolution = $tickets_filters['incident_resolution'];
$created_from = $tickets_filters['created_from'];
$created_to = $tickets_filters['created_to'];
// API call.
$result_api_call_list = integria_api_call(
null,
null,
null,
null,
'get_incidents',
[
$incident_text,
$incident_status,
$incident_group,
$incident_priority,
'0',
$incident_owner,
$incident_creator,
],
false,
'',
','
);
// Return array of api call 'get_incidents'.
$array_get_incidents = [];
get_array_from_csv_data_all($result_api_call_list, $array_get_incidents);
// Modify $array_get_incidents if filter for resolution exists.
$filter_resolution = [];
foreach ($array_get_incidents as $key => $value) {
if ($incident_resolution !== '' && ($array_get_incidents[$key][12] == $incident_resolution)) {
$filter_resolution[$key] = $array_get_incidents[$key];
continue;
}
}
if ($incident_resolution !== '') {
$array_get_incidents = $filter_resolution;
}
// Modify $array_get_incidents if filter for date is selected.
if ($created_from !== '' && $created_to !== '') {
$date = [];
$date_utimestamp = [];
foreach ($array_get_incidents as $key => $value) {
// Change format date / to -.
$date[$key] = date('Y-m-d', strtotime($array_get_incidents[$key][9]));
// Covert date to utimestamp.
$date_utimestamp[$key] = strtotime($date[$key]);
}
// Change format date / to -.
$created_from_date = date('Y-m-d', strtotime($created_from));
$created_to_date = date('Y-m-d', strtotime($created_to));
// Covert date to utimestamp.
$created_from_timestamp = strtotime($created_from_date);
$created_to_timestamp = strtotime($created_to_date);
// Dates within the selected period.
$selected_period = array_filter(
$date_utimestamp,
function ($value) use ($created_from_timestamp, $created_to_timestamp) {
return ($value >= $created_from_timestamp && $value <= $created_to_timestamp);
}
);
// Return incidents with the correct dates.
$filter_date = [];
foreach ($array_get_incidents as $key => $value) {
foreach ($selected_period as $index => $value) {
if ($array_get_incidents[$key][0] == $index) {
$filter_date[$key] = $array_get_incidents[$key];
continue;
}
}
}
$array_get_incidents = $filter_date;
}
return $array_get_incidents;
}