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pandorafms/pandora_console/views/ITSM/ITSMTicketDetailView.php

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PHP
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<?php
/**
* ITSM View detailed ticket
*
* @category Console Class
* @package Pandora FMS
* @subpackage ITSM
* @version 1.0.0
* @license See below
*
* ______ ___ _______ _______ ________
* | __ \.-----.--.--.--| |.-----.----.-----. | ___| | | __|
* | __/| _ | | _ || _ | _| _ | | ___| |__ |
* |___| |___._|__|__|_____||_____|__| |___._| |___| |__|_|__|_______|
*
* ============================================================================
* Copyright (c) 2005-2023 Artica Soluciones Tecnologicas
* Please see http://pandorafms.org for full contribution list
* This program is free software; you can redistribute it and/or
* modify it under the terms of the GNU General Public License
* as published by the Free Software Foundation for version 2.
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
* ============================================================================
*/
global $config;
// Header tabs.
ui_print_standard_header(
__('ITSM Detailed'),
'',
false,
'ITSM_tab',
false,
$headerTabs,
[
[
'link' => 'index.php?sec=ITSM&sec2=operation/ITSM/itsm',
'label' => __('ITSM'),
],
[
'link' => 'index.php?sec=ITSM&sec2=operation/ITSM/itsm&operation=list',
'label' => __('ITSM Tickets'),
],
[
'link' => 'index.php?sec=ITSM&sec2=operation/ITSM/itsm',
'label' => __('ITSM Detailed'),
],
]
);
if (empty($error) === false) {
ui_print_error_message($error);
}
if (empty($error_upload) === false) {
ui_print_error_message($error_upload);
}
if (empty($error_comment) === false) {
ui_print_error_message($error_comment);
}
if (empty($error_delete_attachment) === false) {
ui_print_error_message($error_delete_attachment);
}
if (empty($successfullyMsg) === false) {
ui_print_success_message($successfullyMsg);
}
if (empty($incidence) === true) {
ui_print_info_message(__('Incidence not found'));
} else {
$nameIncidence = '--';
if (empty($incidence['idIncidenceType']) === false) {
$nameIncidence = $objectTypes[$incidence['idIncidenceType']];
}
// Details box.
$details_box = '<div class="pandoraitsm_details_box pandoraitsm_details_box_five">';
$details_box .= '<div class="pandoraitsm_details_titles">'.__('Status').'</div>';
$details_box .= '<div class="pandoraitsm_details_titles">'.__('Resolution').'</div>';
$details_box .= '<div class="pandoraitsm_details_titles">'.__('Group').'</div>';
$details_box .= '<div class="pandoraitsm_details_titles">'.__('Priority').'</div>';
$details_box .= '<div class="pandoraitsm_details_titles">'.__('Type').'</div>';
$details_box .= '<div>';
$details_box .= html_print_image('images/heart.png', true, ['class' => 'invert_filter']);
$details_box .= '</div>';
$details_box .= '<div>';
$details_box .= html_print_image('images/builder@svg.svg', true, ['class' => 'invert_filter']);
$details_box .= '</div>';
$details_box .= '<div>';
$details_box .= html_print_image('images/user_green.png', true, ['class' => 'invert_filter']);
$details_box .= '</div>';
$details_box .= '<div>';
$details_box .= $priorityDiv;
$details_box .= '</div>';
$details_box .= '<div>';
$details_box .= html_print_image('images/incidents.png', true, ['class' => 'invert_filter']);
$details_box .= '</div>';
$details_box .= '<div>'.$status[$incidence['status']].'</div>';
$details_box .= '<div>';
$details_box .= ($incidence['resolution'] !== 'NOTRESOLVED') ? $resolutions[$incidence['resolution']] : '--';
$details_box .= '</div>';
$details_box .= '<div>'.$groups[$incidence['idGroup']].'</div>';
$details_box .= '<div>'.$priorities[$incidence['priority']].'</div>';
$details_box .= '<div>';
$details_box .= $nameIncidence;
$details_box .= '</div>';
$details_box .= '</div>';
// People box.
$people_box = '<div class="pandoraitsm_details_box pandoraitsm_details_box_three">';
$people_box .= '<div>';
$people_box .= html_print_image('images/header_user_green.png', true, ['width' => '21']);
$people_box .= '</div>';
$people_box .= '<div>';
$people_box .= html_print_image('images/header_user_green.png', true, ['width' => '21']);
$people_box .= '</div>';
$people_box .= '<div>';
$people_box .= html_print_image('images/header_user_green.png', true, ['width' => '21']);
$people_box .= '</div>';
$people_box .= '<div class="pandoraitsm_details_titles">'.__('Created by').':</div>';
$people_box .= '<div class="pandoraitsm_details_titles">'.__('Owned by').':</div>';
$people_box .= '<div class="pandoraitsm_details_titles">'.__('Closed by').':</div>';
$people_box .= '<div>';
$people_box .= (empty($incidence['idCreator']) === false) ? $users[$incidence['idCreator']]['fullName'] : '--';
$people_box .= '</div>';
$people_box .= '<div>';
$people_box .= (empty($incidence['owner']) === false) ? $users[$incidence['owner']]['fullName'] : '--';
$people_box .= '</div>';
$people_box .= '<div>';
$people_box .= (empty($incidence['closedBy']) === false) ? $users[$incidence['closedBy']]['fullName'] : '--';
$people_box .= '</div>';
$people_box .= '</div>';
// Dates box.
$dates_box = '<div class="pandoraitsm_details_box pandoraitsm_details_box_three">';
$dates_box .= '<div>';
$dates_box .= html_print_image('images/tick.png', true, ['class' => 'invert_filter']);
$dates_box .= '</div>';
$dates_box .= '<div>';
$dates_box .= html_print_image('images/update.png', true, ['width' => '21', 'class' => 'invert_filter']);
$dates_box .= '</div>';
$dates_box .= '<div>';
$dates_box .= html_print_image('images/mul.png', true, ['class' => 'invert_filter']);
$dates_box .= '</div>';
$dates_box .= '<div class="pandoraitsm_details_titles">'.__('Created at').':</div>';
$dates_box .= '<div class="pandoraitsm_details_titles">'.__('Updated at').':</div>';
$dates_box .= '<div class="pandoraitsm_details_titles">'.__('Closed at').':</div>';
$dates_box .= '<div>'.$incidence['startDate'].'</div>';
$dates_box .= '<div>'.$incidence['updateDate'].'</div>';
$dates_box .= '<div>';
$dates_box .= (($incidence['closeDate'] === '0000-00-00 00:00:00') ? '--' : $incidence['closeDate']);
$dates_box .= '</div>';
$dates_box .= '</div>';
// Show details, people and dates.
echo '<div class="ITSM_details">';
ui_toggle(
$details_box,
__('Details'),
'',
'details_box',
false,
false,
'',
'ITSM_details_content white-box-content',
'ITSM_details_shadow box-flat white_table_graph'
);
ui_toggle(
$people_box,
__('People'),
'',
'people_box',
false,
false,
'',
'ITSM_details_content white-box-content',
'ITSM_details_shadow box-flat white_table_graph'
);
ui_toggle(
$dates_box,
__('Dates'),
'',
'dates_box',
false,
false,
'',
'ITSM_details_content white-box-content',
'ITSM_details_shadow box-flat white_table_graph'
);
echo '</div>';
// Show description.
$description_box = '<div class="ITSM_details_description">';
$description_box .= str_replace("\r\n", '</br>', $incidence['description']);
$description_box .= '</div>';
ui_toggle($description_box, __('Description'), '', '', false);
if (empty($inventories) === false) {
$inventories_box = '<div class="ITSM_details_description">';
$inventories_box .= '<ul>';
foreach ($inventories as $inventory) {
$inventories_box .= '<li>';
if (empty($inventory['idPandora']) === true) {
$inventories_box .= $inventory['name'];
} else {
$id_agent = explode('-', $inventory['idPandora'])[1];
$url_agent = $config['homeurl'];
$url_agent .= 'index.php?sec=estado&sec2=operation/agentes/ver_agente&id_agente='.$id_agent;
$inventories_box .= '<a href="'.$url_agent.'" target="_blanK" title="'.__('Agent').'">';
$inventories_box .= $inventory['name'];
$inventories_box .= '</a>';
}
$inventories_box .= '</li>';
}
$inventories_box .= '</ul>';
$inventories_box .= '</div>';
ui_toggle($inventories_box, __('Related to inventory object'), '', '', false);
}
// Files section table.
$table_files_section = new stdClass();
$table_files_section->width = '100%';
$table_files_section->id = 'files_section_table';
$table_files_section->class = 'databox filters';
$table_files_section->head = [];
$table_files_section->data = [];
$table_files_section->size = [];
$table_files_section->size[0] = '20%';
$table_files_section->size[1] = '60%';
$table_files_section->size[2] = '20%';
$table_files_section->data[0][0] = '<div class="label_select">';
$table_files_section->data[0][0] .= '<p class="input_label">'.__('File name').':</p>';
$table_files_section->data[0][0] .= html_print_input_file('userfile', true, ['required' => true]);
$table_files_section->data[0][1] = '<div class="label_select">';
$table_files_section->data[0][1] .= '<p class="input_label">';
$table_files_section->data[0][1] .= __('Attachment description');
$table_files_section->data[0][1] .= ':</p>';
$table_files_section->data[0][1] .= html_print_textarea(
'file_description',
3,
20,
'',
'',
true,
'w100p'
);
$table_files_section->data[0][2] = '<div class="w100p">';
$table_files_section->data[0][2] .= html_print_submit_button(
__('Upload'),
'accion',
false,
[
'icon' => 'wand',
'mode' => 'mini secondary',
'class' => 'right',
],
true
);
$table_files_section->data[0][2] .= '</div>';
// Files list table.
$table_files = new stdClass();
$table_files->width = '100%';
$table_files->class = 'info_table';
$table_files->head = [];
$table_files->head[0] = __('Filename');
$table_files->head[1] = __('Timestamp');
$table_files->head[2] = __('Description');
$table_files->head[3] = __('User');
$table_files->head[4] = __('Size');
$table_files->head[5] = __('Delete');
$table_files->data = [];
$url = \ui_get_full_url('index.php?sec=manageTickets&sec2=operation/ITSM/itsm');
foreach ($files['data'] as $key => $file) {
$onClick = 'downloadIncidenceAttachment('.$file['idIncidence'].','.$file['idAttachment'];
$onClick .= ',\''.ui_get_full_url('ajax.php').'\',\''.$file['filename'].'\')';
$table_files->data[$key][0] = '<a href="#" onclick="'.$onClick.'">'.$file['filename'].'</a>';
$table_files->data[$key][1] = $file['timestamp'];
$table_files->data[$key][2] = $file['description'];
$table_files->data[$key][3] = $file['idUser'];
$table_files->data[$key][4] = $file['size'];
$urlDelete = $url.'&operation=detail&idIncidence='.$file['idIncidence'].'&idAttachment='.$file['idAttachment'];
$onclickDelete = 'javascript:if (!confirm(\''.__('Are you sure?').'\')) return false;';
$table_files->data[$key][5] .= '<a href="'.$urlDelete.'" onClick="'.$onclickDelete.'">';
$table_files->data[$key][5] .= html_print_image(
'images/delete.svg',
true,
[
'title' => __('Delete'),
'class' => 'invert_filter main_menu_icon',
]
);
$table_files->data[$key][5] .= '</a>';
}
$upload_file_form = '<div class="w100p">';
$upload_file_form .= '<form method="post" id="file_control" enctype="multipart/form-data">';
$upload_file_form .= '<h4>'.__('Add attachment').'</h4>';
$upload_file_form .= html_print_table($table_files_section, true);
$upload_file_form .= html_print_input_hidden('upload_file', true, true);
$upload_file_form .= '<h4>'.__('Attached files').'</h4>';
$upload_file_form .= html_print_table($table_files, true);
$upload_file_form .= '</form>';
$upload_file_form .= '</div>';
echo '<div class="ui_toggle">';
ui_toggle(
$upload_file_form,
__('Attached files'),
'',
'',
true,
false,
'white-box-content',
'w98p'
);
echo '</div>';
// Comments section table.
$table_comments_section = new stdClass();
$table_comments_section->width = '100%';
$table_comments_section->id = 'files_section_table';
$table_comments_section->class = 'databox filters';
$table_comments_section->head = [];
$table_comments_section->size = [];
$table_comments_section->size[0] = '80%';
$table_comments_section->size[1] = '20%';
$table_comments_section->data = [];
$table_comments_section->data[0][0] = '<div class="label_select">';
$table_comments_section->data[0][0] .= '<p class="input_label">';
$table_comments_section->data[0][0] .= __('Description');
$table_comments_section->data[0][0] .= ':</p>';
$table_comments_section->data[0][0] .= html_print_textarea(
'comment_description',
3,
20,
'',
'',
true,
'w100p'
);
$table_comments_section->data[0][1] = '<div class="w100p">';
$table_comments_section->data[0][1] .= html_print_submit_button(
__('Add'),
'accion',
false,
[
'icon' => 'wand',
'mode' => 'mini secondary',
'class' => 'right',
],
true
);
$table_comments_section->data[0][1] .= '</div>';
// Comments list table.
$comment_table = '';
if (empty($wus) === false) {
foreach ($wus['data'] as $wu) {
$comment_table .= '<div class="comment_title">';
$comment_table .= $wu['idUser'];
$comment_table .= '<span>&nbspsaid&nbsp</span>';
$comment_table .= $wu['timestamp'];
$comment_table .= '<span class="float-right">';
$comment_table .= $wu['duration'];
$comment_table .= '&nbspHours</span>';
$comment_table .= '</div>';
$comment_table .= '<div class="comment_body">';
$comment_table .= $wu['description'];
$comment_table .= '</div>';
}
} else {
$comment_table = __('No comments found');
}
$upload_comment_form = '<div class="w100p">';
$upload_comment_form .= '<form method="post" id="comment_form" enctype="multipart/form-data">';
$upload_comment_form .= '<h4>'.__('Add comment').'</h4>';
$upload_comment_form .= html_print_table($table_comments_section, true);
$upload_comment_form .= html_print_input_hidden('addComment', 1, true);
$upload_comment_form .= '</form>';
$upload_comment_form .= '<h4>'.__('Comments').'</h4>';
$upload_comment_form .= $comment_table;
$upload_comment_form .= '</div>';
echo '<div class="ui_toggle">';
ui_toggle(
$upload_comment_form,
__('Comments'),
'',
'',
true,
false,
'white-box-content',
'w98p'
);
echo '</div>';
}
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