1.1 KiB
Acknowledgements
If a problem is alerted and notified you may signal the other notification receipients that you are aware of the problem and will handle it.
By sending an acknowledgement to Icinga 2 (using the external command pipe
provided with ExternalCommandListener configuration) all future notifications
are suppressed, a new comment is added with the provided description and
a notification with the type NotificationFilterAcknowledgement is sent
to all notified users.
Note
Modern web interfaces treat acknowledged problems as
handled.
Expiring Acknowledgements
Once a problem is acknowledged it may disappear from your handled problems
dashboard and no-one ever looks at it again since it will suppress
notifications too.
This fire-and-forget action is quite common. If you're sure that a
current problem should be resolved in the future at a defined time,
you can define an expiration time when acknowledging the problem.
Icinga 2 will clear the acknowledgement when expired and start to re-notify if the problem persists.