icinga2/doc/05-service-monitoring.md

Service Monitoring

The power of Icinga 2 lies in its modularity. There are thousands of community plugins available next to the standard plugins provided by the Monitoring Plugins project.

Start your research on Icinga Exchange and look which services are already covered.

The requirements chapter guides you through the plugin setup, tests and their integration with an existing or new CheckCommand object and host/service objects inside the Director or Icinga config files. It also adds hints on modifying existing commands.

Plugins follow the Plugin API specification which is enriched with examples and also code examples to get you started with your own plugin.

Requirements

Plugins

All existing Icinga or Nagios plugins work with Icinga 2. Community plugins can be found for example on Icinga Exchange.

The recommended way of setting up these plugins is to copy them into the PluginDir directory.

If you have plugins with many dependencies, consider creating a custom RPM/DEB package which handles the required libraries and binaries.

Configuration management tools such as Puppet, Ansible, Chef or Saltstack also help with automatically installing the plugins on different operating systems. They can also help with installing the required dependencies, e.g. Python libraries, Perl modules, etc.

Plugin Setup

Good plugins provide installations and configuration instructions in their docs and/or README on GitHub.

Sometimes dependencies are not listed, or your distribution differs from the one described. Try running the plugin after setup and ensure it works.

Ensure it works

Prior to using the check plugin with Icinga 2 you should ensure that it is working properly by trying to run it on the console using whichever user Icinga 2 is running as:

RHEL/CentOS/Fedora

sudo -u icinga /usr/lib64/nagios/plugins/check_mysql_health --help

Debian/Ubuntu

sudo -u nagios /usr/lib/nagios/plugins/check_mysql_health --help

Additional libraries may be required for some plugins. Please consult the plugin documentation and/or the included README file for installation instructions. Sometimes plugins contain hard-coded paths to other components. Instead of changing the plugin it might be easier to create a symbolic link to make sure it doesn't get overwritten during the next update.

Sometimes there are plugins which do not exactly fit your requirements. In that case you can modify an existing plugin or just write your own.

Plugin Dependency Errors

Plugins can be scripts (Shell, Python, Perl, Ruby, PHP, etc.) or compiled binaries (C, C++, Go).

These scripts/binaries may require additional libraries which must be installed on every system they are executed.

Tip

Don't test the plugins on your master instance, instead do that on the satellites and clients which execute the checks.

There are errors, now what? Typical errors are missing libraries, binaries or packages.

Python Example

Example for a Python plugin which uses the tinkerforge module to query a network service:

ImportError: No module named tinkerforge.ip_connection

Its documentation points to installing the tinkerforge Python module.

Perl Example

Example for a Perl plugin which uses SNMP:

Can't locate Net/SNMP.pm in @INC (you may need to install the Net::SNMP module)

Prior to installing the Perl module via CPAN, look for a distribution specific package, e.g. libnet-snmp-perl on Debian/Ubuntu or perl-Net-SNMP on RHEL/CentOS.

Optional: Custom Path

If you are not using the default PluginDir directory, you can create a custom plugin directory and constant and reference this in the created CheckCommand objects.

Create a common directory e.g. /opt/monitoring/plugins and install the plugin there.

mkdir -p /opt/monitoring/plugins
cp check_snmp_int.pl /opt/monitoring/plugins
chmod +x /opt/monitoring/plugins/check_snmp_int.pl

Next create a new global constant, e.g. CustomPluginDir in your constants.conf configuration file:

vim /etc/icinga2/constants.conf

const PluginDir = "/usr/lib/nagios/plugins"
const CustomPluginDir = "/opt/monitoring/plugins"

CheckCommand Definition

Each plugin requires a CheckCommand object in your configuration which can be used in the Service or Host object definition.

Please check if the Icinga 2 package already provides an existing CheckCommand definition.

If that's the case, thoroughly check the required parameters and integrate the check command into your host and service objects. Best practice is to run the plugin on the CLI with the required parameters first.

Example for database size checks with check_mysql_health.

/usr/lib64/nagios/plugins/check_mysql_health --hostname '127.0.0.1' --username root --password icingar0xx --mode sql --name 'select sum(data_length + index_length) / 1024 / 1024 from information_schema.tables where table_schema = '\''icinga'\'';' '--name2' 'db_size' --units 'MB' --warning 4096 --critical 8192

The parameter names inside the ITL commands follow the <command name>_<parameter name> schema.

Icinga Director Integration

Navigate into Commands > External Commands and search for mysql_health. Select mysql_health and navigate into the Fields tab.

In order to access the parameters, the Director requires you to first define the needed custom data fields:

• mysql_health_hostname
• mysql_health_username and mysql_health_password
• mysql_health_mode
• mysql_health_name, mysql_health_name2 and mysql_health_units
• mysql_health_warning and mysql_health_critical

Create a new host template and object where you'll generic settings like mysql_health_hostname (if it differs from the host's address attribute) and mysql_health_username and mysql_health_password.

Create a new service template for mysql-health and set the mysql_health as check command. You can also define a default for mysql_health_mode.

Next, create a service apply rule or a new service set which gets assigned to matching host objects.

Icinga Config File Integration

Create or modify a host object which stores the generic database defaults and prepares details for a service apply for rule.

object Host "icinga2-master1.localdomain" {
  check_command = "hostalive"
  address = "..."

  // Database listens locally, not external
  vars.mysql_health_hostname = "127.0.0.1"

  // Basic database size checks for Icinga DBs
  vars.databases["icinga"] = {
    mysql_health_warning = 4096 //MB
    mysql_health_critical = 8192 //MB
  }
  vars.databases["icingaweb2"] = {
    mysql_health_warning = 4096 //MB
    mysql_health_critical = 8192 //MB
  }
}

The host object prepares the database details and thresholds already for advanced apply for rules. It also uses conditions to fetch host specified values, or set default values.

apply Service "db-size-" for (db_name => config in host.vars.databases) {
  check_interval = 1m
  retry_interval = 30s

  check_command = "mysql_health"

  if (config.mysql_health_username) {
    vars.mysql_healt_username = config.mysql_health_username
  } else {
    vars.mysql_health_username = "root"
  }
  if (config.mysql_health_password) {
    vars.mysql_healt_password = config.mysql_health_password
  } else {
    vars.mysql_health_password = "icingar0xx"
  }

  vars.mysql_health_mode = "sql"
  vars.mysql_health_name = "select sum(data_length + index_length) / 1024 / 1024 from information_schema.tables where table_schema = '" + db_name + "';"
  vars.mysql_health_name2 = "db_size"
  vars.mysql_health_units = "MB"

  if (config.mysql_health_warning) {
    vars.mysql_health_warning = config.mysql_health_warning
  }
  if (config.mysql_health_critical) {
    vars.mysql_health_critical = config.mysql_health_critical
  }

  vars += config
}

New CheckCommand

This chapter describes how to add a new CheckCommand object for a plugin.

Please make sure to follow these conventions when adding a new command object definition:

• Use command arguments whenever possible. The command attribute must be an array in [ ... ] for shell escaping.
• Define a unique prefix for the command's specific arguments. Best practice is to follow this schema:

<command name>_<parameter name>

That way you can safely set them on host/service level and you'll always know which command they control.

• Use command argument default values, e.g. for thresholds.
• Use advanced conditions like set_if definitions.

Before starting with the CheckCommand definition, please check the existing objects available inside the ITL. They follow best practices and are maintained by developers and our community.

This example picks a new plugin called check_systemd uploaded to Icinga Exchange in June 2019.

First, install the plugin and ensure that it works. Then run it with the --help parameter to see the actual parameters (docs might be outdated).

./check_systemd.py --help

usage: check_systemd.py [-h] [-c SECONDS] [-e UNIT | -u UNIT] [-v] [-V]
                        [-w SECONDS]

...

optional arguments:
  -h, --help            show this help message and exit
  -c SECONDS, --critical SECONDS
                        Startup time in seconds to result in critical status.
  -e UNIT, --exclude UNIT
                        Exclude a systemd unit from the checks. This option
                        can be applied multiple times. For example: -e mnt-
                        data.mount -e task.service.
  -u UNIT, --unit UNIT  Name of the systemd unit that is beeing tested.
  -v, --verbose         Increase output verbosity (use up to 3 times).
  -V, --version         show program's version number and exit
  -w SECONDS, --warning SECONDS
                        Startup time in seconds to result in warning status.

The argument description is important, based on this you need to create the command arguments.

Tip

When you are using the Director, you can prepare the commands as files e.g. inside the global-templates zone. Then run the kickstart wizard again to import the commands as external reference.

If you prefer to use the Director GUI/CLI, please apply the steps in the Add Command form.

Start with the basic plugin call without any parameters.

object CheckCommand "systemd" { // Plugin name without 'check_' prefix
  command = [ PluginContribDir + "/check_systemd.py" ] // Use the 'PluginContribDir' constant, see the contributed ITL commands
}

Run a config validation to see if that works, icinga2 daemon -C

Next, analyse the plugin parameters. Plugins with a good help output show optional parameters in square brackes. This is the case for all parameters for this plugin. If there are required parameters, use the required key inside the argument.

The arguments attribute is a dictionary which takes the parameters as keys.

  arguments = {
    "--unit" = { ... }
  }

If there a long parameter names available, prefer them. This increases readability in both the configuration as well as the executed command line.

The argument value itself is a sub dictionary which has additional keys:

• value which references the runtime macro string
• description where you copy the plugin parameter help text into
• required, set_if, etc. for advanced parameters, check the CheckCommand object chapter.

The runtime macro syntax is required to allow value extraction when the command is executed.

Tip

Inside the Director, store the new command first in order to unveil the Arguments tab.

Best practice is to use the command name as prefix, in this specific case e.g. systemd_unit.

  arguments = {
    "--unit" = {
      value = "$systemd_unit$" // The service parameter would then be defined as 'vars.systemd_unit = "icinga2"'
      description = "Name of the systemd unit that is beeing tested."
    }
    "--warning" = {
      value = "$systemd_warning$"
      description = "Startup time in seconds to result in warning status."
    }
    "--critical" = {
      value = "$systemd_critical$"
      description = "Startup time in seconds to result in critical status."
    }
  }

This may take a while -- validate the configuration in between up until the CheckCommand definition is done.

Then test and integrate it into your monitoring configuration.

Remember: Do it once and right, and never touch the CheckCommand again. Optional arguments allow different use cases and scenarios.

Once you have created your really good CheckCommand, please consider sharing it with our community by creating a new PR on GitHub. Please also update the documentation for the ITL.

Tip

Inside the Director, you can render the configuration in the Deployment section. Extract the static configuration object and use that as a source for sending it upstream.

Modify Existing CheckCommand

Sometimes an existing CheckCommand inside the ITL is missing a parameter. Or you don't need a default parameter value being set.

Instead of copying the entire configuration object, you can import an object into another new object.

object CheckCommand "http-custom" {
  import "http" // Import existing http object

  arguments += { // Use additive assignment to add missing parameters
    "--key" = {
      value = "$http_..." // Keep the parameter name the same as with http
    }
  }

  // Override default parameters
  vars.http_address = "..."
}

This CheckCommand can then be referenced in your host/service object definitions.

Plugin API

Icinga 2 supports the native plugin API specification from the Monitoring Plugins project. It is defined in the Monitoring Plugins guidelines.

The Icinga documentation revamps the specification into our own guideline enriched with examples and best practices.

Output

The output should be as short and as detailed as possible. The most common cases include:

• Viewing a problem list in Icinga Web and dashboards
• Getting paged about a problem
• Receiving the alert on the CLI or forwarding it to external (ticket) systems

Examples:

<STATUS>: <A short description what happened>

OK: MySQL connection time is fine (0.0002s)
WARNING: MySQL connection time is slow (0.5s > 0.1s threshold)
CRITICAL: MySQL connection time is causing degraded performance (3s > 0.5s threshold)

Icinga supports reading multi-line output where Icinga Web only shows the first line in the listings and everything in the detail view.

Example for an end2end check with many smaller test cases integrated:

OK: Online banking works.
Testcase 1: Site reached.
Testcase 2: Attempted login, JS loads.
Testcase 3: Login succeeded.
Testcase 4: View current state works.
Testcase 5: Transactions fine.

If the extended output shouldn't be visible in your monitoring, but only for testing, it is recommended to implement the --verbose plugin parameter to allow developers and users to debug further. Check here for more implementation tips.

Tip

More debug output also helps when implementing your plugin.

Best practice is to have the plugin parameter and handling implemented first, then add it anywhere you want to see more, e.g. from initial database connections to actual query results.

Status

Value	Status	Description
0	OK	The check went fine and everything is considered working.
1	Warning	The check is above the given warning threshold, or anything else is suspicious requiring attention before it breaks.
2	Critical	The check exceeded the critical threshold, or something really is broken and will harm the production environment.
3	Unknown	Invalid parameters, low level resource errors (IO device busy, no fork resources, TCP sockets, etc.) preventing the actual check. Higher level errors such as DNS resolving, TCP connection timeouts should be treated as Critical instead. Whenever the plugin reaches its timeout (best practice) it should also terminate with Unknown.

Keep in mind that these are service states. Icinga automatically maps the host state from the returned plugin states.

Thresholds

A plugin calculates specific values and may decide about the exit state on its own. This is done with thresholds - warning and critical values which are compared with the actual value. Upon this logic, the exit state is determined.

Imagine the following value and defined thresholds:

ptc_value = 57.8

warning = 50
critical = 60

Whenever ptc_value is higher than warning or critical, it should return the appropriate state.

The threshold evaluation order also is important:

• Critical thresholds are evaluated first and superseed everything else.
• Warning thresholds are evaluated second
• If no threshold is matched, return the OK state

Avoid using hardcoded threshold values in your plugins, always add them to the argument parser.

Example for Python:

import argparse
import signal
import sys

if __name__ == '__main__':
    parser = argparse.ArgumentParser()

    parser.add_argument("-w", "--warning", help="Warning threshold. Single value or range, e.g. '20:50'.")
    parser.add_argument("-c", "--critical", help="Critical threshold. Single vluae or range, e.g. '25:45'.")

    args = parser.parse_args()

Users might call plugins only with the critical threshold parameter, leaving out the warning parameter. Keep this in mind when evaluating the thresholds, always check if the parameters have been defined before.

    if args.critical:
        if ptc_value > args.critical:
            print("CRITICAL - ...")
            sys.exit(2) # Critical

    if args.warning:
        if ptc_value > args.warning:
            print("WARNING - ...")
            sys.exit(1) # Warning

    print("OK - ...")
    sys.exit(0) # OK

The above is a simplified example for printing the output and using the state as exit code.

Before diving into the implementation, learn more about required performance data metrics and more best practices below.

Threshold Ranges

Threshold ranges can be used to specify an alert window, e.g. whenever a calculated value is between a lower and higher critical threshold.

The schema for threshold ranges looks as follows. The @ character in square brackets is optional.

[@]start:end

There are a few requirements for ranges:

• start <= end. Add a check in your code and let the user know about problematic values.

10:20 	# OK

30:10 	# Error

• start: can be omitted if its value is 0. This is the default handling for single threshold values too.

10 	# Every value > 10 and < 0, outside of 0..10

• If end is omitted, assume end is infinity.

10: 	# < 10, outside of 10..∞

• In order to specify negative infinity, use the ~ character.

~:10	# > 10, outside of -∞..10

• Raise alert if value is outside of the defined range.

10:20 	# < 10 or > 20, outside of 10..20

• Start with @ to raise an alert if the value is inside the defined range, inclusive start/end values.

@10:20	# >= 10 and <= 20, inside of 10..20

Best practice is to either implement single threshold values, or fully support ranges. This requires parsing the input parameter values, therefore look for existing libraries already providing this functionality.

check_tinkerforge implements a simple parser to avoid dependencies.

Performance Data Metrics

Performance data metrics must be appended to the plugin output with a preceding | character. The schema is as follows:

<output> | 'label'=value[UOM];[warn];[crit];[min];[max]

The label should be encapsulated with single quotes. Avoid spaces or special characters such as % in there, this could lead to problems with metric receivers such as Graphite.

Labels must not include ' and = characters. Keep the label length as short and unique as possible.

Example:

'load1'=4.7

Values must respect the C/POSIX locale and not implement e.g. German locale for floating point numbers with ,. Icinga sets LC_NUMERIC=C to enforce this locale on plugin execution.

Unit of Measurement (UOM)

Unit	Description
None	Integer or floating point number for any type (processes, users, etc.).
s	Seconds, can be s, ms, us.
%	Percentage.
B	Bytes, can be KB, MB, GB, TB. Lowercase is also possible.
c	A continuous counter (e.g. interface traffic counters).

Icinga metric writers normalize these values to the lowest common base, e.g. seconds and bytes. Bad plugins change the UOM for different sizing, e.g. returning the disk usage in MB and later GB for the same performance data label. This is to ensure that graphs always look the same.

'rta'=12.445000ms 'pl'=0%

Thresholds and Min/Max

Next to the performance data value, warn, crit, min, max can optionally be provided. They must be separated with the semi-colon ; character. They share the same UOM with the performance data value.

$ check_ping -4 -H icinga.com -c '200,15%' -w '100,5%'

PING OK - Packet loss = 0%, RTA = 12.44 ms|rta=12.445000ms;100.000000;200.000000;0.000000 pl=0%;5;15;0

Multiple Performance Data Values

Multiple performance data values must be joined with a space character. The below example is from the check_load plugin.

load1=4.680;1.000;2.000;0; load5=0.000;5.000;10.000;0; load15=0.000;10.000;20.000;0;

Timeout

Icinga has a safety mechanism where it kills processes running for too long. The timeout can be specified in CheckCommand objects or on the host/service object.

Best practice is to control the timeout in the plugin itself and provide a clear message followed by the Unknown state.

Example in Python taken from check_tinkerforge:

import argparse
import signal
import sys

def handle_sigalrm(signum, frame, timeout=None):
    output('Plugin timed out after %d seconds' % timeout, 3)

if __name__ == '__main__':
    parser = argparse.ArgumentParser()
    # ... add more arguments
    parser.add_argument("-t", "--timeout", help="Timeout in seconds (default 10s)", type=int, default=10)
    args = parser.parse_args()

    signal.signal(signal.SIGALRM, partial(handle_sigalrm, timeout=args.timeout))
    signal.alarm(args.timeout)

    # ... perform the check and generate output/status

Versions

Plugins should provide a version via -V or --version parameter which is bumped on releases. This allows to identify problems with too old or new versions on the community support channels.

Example in Python taken from check_tinkerforge:

import argparse
import signal
import sys

__version__ = '0.9.1'

if __name__ == '__main__':
    parser = argparse.ArgumentParser()

    parser.add_argument('-V', '--version', action='version', version='%(prog)s v' + sys.modules[__name__].__version__)

Verbose

Plugins should provide a verbose mode with -v or --verbose in order to show more detailed log messages. This helps to debug and analyse the flow and execution steps inside the plugin.

Ensure to add the parameter prior to implementing the check logic into the plugin.

Example in Python taken from check_tinkerforge:

import argparse
import signal
import sys

if __name__ == '__main__':
    parser = argparse.ArgumentParser()

    parser.add_argument('-v', '--verbose', action='store_true')

    if args.verbose:
        print("Verbose debug output")

Create a new Plugin

Sometimes an existing plugin does not satisfy your requirements. You can either kindly contact the original author about plans to add changes and/or create a patch.

If you just want to format the output and state of an existing plugin it might also be helpful to write a wrapper script. This script could pass all configured parameters, call the plugin script, parse its output/exit code and return your specified output/exit code.

On the other hand plugins for specific services and hardware might not yet exist.

Tip

Watch this presentation from Icinga Camp Berlin to learn more about How to write checks that don't suck.

Common best practices:

• Choose the programming language wisely
• Scripting languages (Bash, Python, Perl, Ruby, PHP, etc.) are easier to write and setup but their check execution might take longer (invoking the script interpreter as overhead, etc.).
• Plugins written in C/C++, Go, etc. improve check execution time but may generate an overhead with installation and packaging.
• Use a modern VCS such as Git for developing the plugin, e.g. share your plugin on GitHub and let it sync to Icinga Exchange.
• Look into existing plugins endorsed by community members.

Implementation hints:

• Add parameters with key-value pairs to your plugin. They should allow long names (e.g. --host localhost) and also short parameters (e.g. -H localhost)
• -h|--help should print the version and all details about parameters and runtime invocation. Note: Python's ArgParse class provides this OOTB.
• --version should print the plugin version.
• Add a verbose/debug output functionality for detailed on-demand logging.
• Respect the exit codes required by the Plugin API.
• Always add performance data to your plugin output.
• Allow to specify warning/critical thresholds as parameters.

Example skeleton:

# 1. include optional libraries
# 2. global variables
# 3. helper functions and/or classes
# 4. define timeout condition

if (<timeout_reached>) then
  print "UNKNOWN - Timeout (...) reached | 'time'=30.0
endif

# 5. main method

<execute and fetch data>

if (<threshold_critical_condition>) then
  print "CRITICAL - ... | 'time'=0.1 'myperfdatavalue'=5.0
  exit(2)
else if (<threshold_warning_condition>) then
  print "WARNING - ... | 'time'=0.1 'myperfdatavalue'=3.0
  exit(1)
else
  print "OK - ... | 'time'=0.2 'myperfdatavalue'=1.0
endif

There are various plugin libraries available which will help with plugin execution and output formatting too, for example nagiosplugin from Python.

Note

Ensure to test your plugin properly with special cases before putting it into production!

Once you've finished your plugin please upload/sync it to Icinga Exchange. Thanks in advance!

Service Monitoring Overview

The following examples should help you to start implementing your own ideas. There is a variety of plugins available. This collection is not complete -- if you have any updates, please send a documentation patch upstream.

Please visit our community forum which may provide an answer to your use case already. If not, do not hesitate to create a new topic.

General Monitoring

If the remote service is available (via a network protocol and port), and if a check plugin is also available, you don't necessarily need a local client. Instead, choose a plugin and configure its parameters and thresholds. The following examples are included in the Icinga 2 Template Library:

• ping4, ping6, fping4, fping6, hostalive
• tcp, udp, ssl
• ntp_time

Linux Monitoring

• disk
• mem, swap
• procs
• users
• running_kernel
• package management: apt, yum, etc.
• ssh
• performance: iostat, check_sar_perf

Windows Monitoring

• check_wmi_plus
• NSClient++ (in combination with the Icinga 2 client and either check_nscp_api or nscp-local check commands)
• Icinga 2 Windows Plugins (disk, load, memory, network, performance counters, ping, procs, service, swap, updates, uptime, users
• vbs and Powershell scripts

Database Monitoring

• MySQL/MariaDB: mysql_health, mysql, mysql_query
• PostgreSQL: postgres
• Oracle: oracle_health
• MSSQL: mssql_health
• DB2: db2_health
• MongoDB: mongodb
• Elasticsearch: elasticsearch
• Redis: redis

SNMP Monitoring

• Manubulon plugins (interface, storage, load, memory, process)
• snmp, snmpv3

Network Monitoring

• nwc_health
• interfaces
• interfacetable
• iftraffic, iftraffic64

Web Monitoring

• http

• ftp

• webinject

• squid

• apache-status

• nginx_status

• kdc

• rbl

• Icinga Certificate Monitoring

Java Monitoring

• jmx4perl

DNS Monitoring

• dns
• dig
• dhcp

Backup Monitoring

• check_bareos

Log Monitoring

• check_logfiles
• check_logstash
• check_graylog2_stream

Virtualization Monitoring

VMware Monitoring

• Icinga Module for vSphere
• esxi_hardware
• VMware

Tip: If you are encountering timeouts using the VMware Perl SDK, check this blog entry. Ubuntu 16.04 LTS can have troubles with random entropy in Perl asked here. In that case, haveged may help.

SAP Monitoring

• check_sap_health
• SAP CCMS

Mail Monitoring

• smtp, ssmtp
• imap, simap
• pop, spop
• mailq

Hardware Monitoring

• hpasm
• ipmi-sensor

Metrics Monitoring

• graphite