icinga2/doc/15-troubleshooting.md

Icinga 2 Troubleshooting

Required Information

Please ensure to provide any detail which may help reproduce and understand your issue. Whether you ask on the community channels or you create an issue at GitHub, make sure that others can follow your explanations. If necessary, draw a picture and attach it for better illustration. This is especially helpful if you are troubleshooting a distributed setup.

We've come around many community questions and compiled this list. Add your own findings and details please.

• Describe the expected behavior in your own words.
• Describe the actual behavior in one or two sentences.
• Ensure to provide general information such as:
  • How was Icinga 2 installed (and which repository in case) and which distribution are you using
  • icinga2 --version
  • icinga2 feature list
  • icinga2 daemon -C
  • Icinga Web 2 version (screenshot from System - About)
  • Icinga Web 2 modules e.g. the Icinga Director (optional)
• Configuration insights:
  • Provide complete configuration snippets explaining your problem in detail
  • Your icinga2.conf file
  • If you run multiple Icinga 2 instances, the zones.conf file (or icinga2 object list --type Endpoint and icinga2 object list --type Zone) from all affected nodes.
• Logs
  • Relevant output from your main and debug log in /var/log/icinga2. Please add step-by-step explanations with timestamps if required.
  • The newest Icinga 2 crash log if relevant, located in /var/log/icinga2/crash
• Additional details
  • If the check command failed, what's the output of your manual plugin tests?
  • In case of debugging Icinga 2, the full back traces and outputs

Analyze your Environment

There are many components involved on a server running Icinga 2. When you analyze a problem, keep in mind that basic system administration knowledge is also key to identify bottlenecks and issues.

Tip

Monitor Icinga 2 and use the hints for further analysis.

• Analyze the system's performance and dentify bottlenecks and issues.
• Collect details about all applications (e.g. Icinga 2, MySQL, Apache, Graphite, Elastic, etc.).
• If data is exchanged via network (e.g. central MySQL cluster) ensure to monitor the bandwidth capabilities too.
• Add graphs and screenshots to your issue description

Install tools which help you to do so. Opinions differ, let us know if you have any additions here!

Analyse your Linux/Unix Environment

htop is a better replacement for top and helps to analyze processes interactively.

yum install htop
apt-get install htop

If you are for example experiencing performance issues, open htop and take a screenshot. Add it to your question and/or bug report.

Analyse disk I/O performance in Grafana, take a screenshot and obfuscate any sensitive details. Attach it when posting a question to the community channels.

The sysstat package provides a number of tools to analyze the performance on Linux. On FreeBSD you could use systat for example.

yum install sysstat
apt-get install sysstat

Example for vmstat (summary of memory, processes, etc.):

// summary
vmstat -s
// print timestamps, format in MB, stats every 1 second, 5 times
vmstat -t -S M 1 5

Example for iostat:

watch -n 1 iostat

Example for sar:

sar //cpu
sar -r //ram
sar -q //load avg
sar -b //I/O

sysstat also provides the iostat binary. On FreeBSD you could use systat for example.

If you are missing checks and metrics found in your analysis, add them to your monitoring!

Analyze your Windows Environment

A good tip for Windows are the tools found inside the Sysinternals Suite.

You can also start perfmon and analyze specific performance counters. Keep notes which could be important for your monitoring, and add service checks later on.

Enable Debug Output

Enable Debug Output on Linux/Unix

Enable the debuglog feature:

# icinga2 feature enable debuglog
# service icinga2 restart

The debug log file can be found in /var/log/icinga2/debug.log.

Alternatively you may run Icinga 2 in the foreground with debugging enabled. Specify the console log severity as an additional parameter argument to -x.

# /usr/sbin/icinga2 daemon -x notice

The log severity can be one of critical, warning, information, notice and debug.

Enable Debug Output on Windows

Open a command prompt with administrative privileges and enable the debug log feature.

C:> icinga2.exe feature enable debuglog

Ensure that the Icinga 2 service already writes the main log into C:\ProgramData\icinga2\var\log\icinga2. Restart the Icinga 2 service and open the newly created debug.log file.

C:> net stop icinga2
C:> net start icinga2

Configuration Troubleshooting

List Configuration Objects

The icinga2 object list CLI command can be used to list all configuration objects and their attributes. The tool also shows where each of the attributes was modified.

Tip

Use the Icinga 2 API to access config objects at runtime directly.

That way you can also identify which objects have been created from your apply rules.

# icinga2 object list

Object 'localhost!ssh' of type 'Service':
  * __name = 'localhost!ssh'
  * check_command = 'ssh'
    % = modified in '/etc/icinga2/conf.d/hosts/localhost/ssh.conf', lines 5:3-5:23
  * check_interval = 60
    % = modified in '/etc/icinga2/conf.d/templates.conf', lines 24:3-24:21
  * host_name = 'localhost'
    % = modified in '/etc/icinga2/conf.d/hosts/localhost/ssh.conf', lines 4:3-4:25
  * max_check_attempts = 3
    % = modified in '/etc/icinga2/conf.d/templates.conf', lines 23:3-23:24
  * name = 'ssh'
  * retry_interval = 30
    % = modified in '/etc/icinga2/conf.d/templates.conf', lines 25:3-25:22
  * templates = [ 'ssh', 'generic-service' ]
    % += modified in '/etc/icinga2/conf.d/hosts/localhost/ssh.conf', lines 1:0-7:1
    % += modified in '/etc/icinga2/conf.d/templates.conf', lines 22:1-26:1
  * type = 'Service'
  * vars
    % += modified in '/etc/icinga2/conf.d/hosts/localhost/ssh.conf', lines 6:3-6:19
    * sla = '24x7'
      % = modified in '/etc/icinga2/conf.d/hosts/localhost/ssh.conf', lines 6:3-6:19

[...]

You can also filter by name and type:

# icinga2 object list --name *ssh* --type Service
Object 'localhost!ssh' of type 'Service':
  * __name = 'localhost!ssh'
  * check_command = 'ssh'
    % = modified in '/etc/icinga2/conf.d/hosts/localhost/ssh.conf', lines 5:3-5:23
  * check_interval = 60
    % = modified in '/etc/icinga2/conf.d/templates.conf', lines 24:3-24:21
  * host_name = 'localhost'
    % = modified in '/etc/icinga2/conf.d/hosts/localhost/ssh.conf', lines 4:3-4:25
  * max_check_attempts = 3
    % = modified in '/etc/icinga2/conf.d/templates.conf', lines 23:3-23:24
  * name = 'ssh'
  * retry_interval = 30
    % = modified in '/etc/icinga2/conf.d/templates.conf', lines 25:3-25:22
  * templates = [ 'ssh', 'generic-service' ]
    % += modified in '/etc/icinga2/conf.d/hosts/localhost/ssh.conf', lines 1:0-7:1
    % += modified in '/etc/icinga2/conf.d/templates.conf', lines 22:1-26:1
  * type = 'Service'
  * vars
    % += modified in '/etc/icinga2/conf.d/hosts/localhost/ssh.conf', lines 6:3-6:19
    * sla = '24x7'
      % = modified in '/etc/icinga2/conf.d/hosts/localhost/ssh.conf', lines 6:3-6:19

Found 1 Service objects.

[2014-10-15 14:27:19 +0200] information/cli: Parsed 175 objects.

Runtime modifications via the REST API are not immediately updated. Furthermore there is a known issue with group assign expressions which are not reflected in the host object output. You need to restart Icinga 2 in order to update the icinga2.debug cache file.

Apply rules do not match

You can analyze apply rules and matching objects by using the script debugger.

Where are the check command definitions?

Icinga 2 features a number of built-in check command definitions which are included with

include <itl>
include <plugins>

in the icinga2.conf configuration file. These files are not considered configuration files and will be overridden on upgrade, so please send modifications as proposed patches upstream. The default include path is set to /usr/share/icinga2/includes with the constant IncludeConfDir.

You should add your own command definitions to a new file in conf.d/ called commands.conf or similar.

Configuration is ignored

• Make sure that the line(s) are not commented out (starting with // or #, or encapsulated by /* ... */).
• Is the configuration file included in icinga2.conf?

Run the configuration validation and add notice as log severity. Search for the file which should be included i.e. using the grep CLI command.

# icinga2 daemon -C -x notice | grep command

Configuration attributes are inherited from

Icinga 2 allows you to import templates using the import keyword. If these templates contain additional attributes, your objects will automatically inherit them. You can override or modify these attributes in the current object.

The object list CLI command allows you to verify the attribute origin.

Configuration Value with Single Dollar Sign

In case your configuration validation fails with a missing closing dollar sign error message, you did not properly escape the single dollar sign preventing its usage as runtime macro.

critical/config: Error: Validation failed for Object 'ping4' (Type: 'Service') at /etc/icinga2/zones.d/global-templates/windows.conf:24: Closing $ not found in macro format string 'top-syntax=${list}'.

Correct the custom attribute value to

"top-syntax=$${list}"

Checks Troubleshooting

Executed Command for Checks

• Use the Icinga 2 API to query host/service objects for their check result containing the executed shell command.
• Use the Icinga 2 console cli command to fetch the checkable object, its check result and the executed shell command.
• Alternatively enable the debug log and look for the executed command.

Example for a service object query using a regex match on the name:

$ curl -k -s -u root:icinga -H 'Accept: application/json' -H 'X-HTTP-Method-Override: GET' -X POST 'https://localhost:5665/v1/objects/services' \
-d '{ "filter": "regex(pattern, service.name)", "filter_vars": { "pattern": "^http" }, "attrs": [ "__name", "last_check_result" ], "pretty": true }'
{
    "results": [
        {
            "attrs": {
                "__name": "example.localdomain!http",
                "last_check_result": {
                    "active": true,
                    "check_source": "example.localdomain",
                    "command": [
                        "/usr/local/sbin/check_http",
                        "-I",
                        "127.0.0.1",
                        "-u",
                        "/"
                    ],

  ...

                }
            },
            "joins": {},
            "meta": {},
            "name": "example.localdomain!http",
            "type": "Service"
        }
    ]
}

Example for using the icinga2 console CLI command evaluation functionality:

$ ICINGA2_API_PASSWORD=icinga icinga2 console --connect 'https://root@localhost:5665/' \
--eval 'get_service("example.localdomain", "http").last_check_result.command' | python -m json.tool
[
    "/usr/local/sbin/check_http",
    "-I",
    "127.0.0.1",
    "-u",
    "/"
]

Example for searching the debug log:

# icinga2 feature enable debuglog
# systemctl restart icinga2
# tail -f /var/log/icinga2/debug.log | grep "notice/Process"

Checks are not executed

• Check the debug log to see if the check command gets executed.
• Verify that failed depedencies do not prevent command execution.
• Make sure that the plugin is executable by the Icinga 2 user (run a manual test).
• Make sure the checker feature is enabled.
• Use the Icinga 2 API event streams to receive live check result streams.

Examples:

# sudo -u icinga /usr/lib/nagios/plugins/check_ping -4 -H 127.0.0.1 -c 5000,100% -w 3000,80%

# icinga2 feature enable checker
The feature 'checker' is already enabled.

Fetch all check result events matching the event.service name random:

$ curl -k -s -u root:icinga -H 'Accept: application/json' -X POST 'https://localhost:5665/v1/events?queue=debugchecks&types=CheckResult&filter=match%28%22random*%22,event.service%29'

Analyze Check Source

Sometimes checks are not executed on the remote host, but on the master and so on. This could lead into unwanted results or NOT-OK states.

The check_source attribute is the best indication where a check command was actually executed. This could be a satellite with synced configuration or a client as remote command bridge -- both will return the check source as where the plugin is called.

Example for retrieving the check source from all disk services using a regex match on the name:

$ curl -k -s -u root:icinga -H 'Accept: application/json' -H 'X-HTTP-Method-Override: GET' -X POST 'https://localhost:5665/v1/objects/services' \
-d '{ "filter": "regex(pattern, service.name)", "filter_vars": { "pattern": "^disk" }, "attrs": [ "__name", "last_check_result" ], "pretty": true }'
{
    "results": [
        {
            "attrs": {
                "__name": "icinga2-client1.localdomain!disk",
                "last_check_result": {
                    "active": true,
                    "check_source": "icinga2-client1.localdomain",

  ...

                }
            },
            "joins": {},
            "meta": {},
            "name": "icinga2-client1.localdomain!disk",
            "type": "Service"
        }
    ]
}

Example for using the icinga2 console CLI command evaluation functionality:

$ ICINGA2_API_PASSWORD=icinga icinga2 console --connect 'https://root@localhost:5665/' \
--eval 'get_service("icinga2-client1.localdomain", "disk").last_check_result.check_source' | python -m json.tool

"icinga2-client1.localdomain"

NSClient++ Check Errors with nscp-local

The nscp-local CheckCommand object definitions call the local nscp.exe command. If a Windows client service check fails to find the nscp.exe command, the log output would look like this:

Command ".\nscp.exe" "client" "-a" "drive=d" "-a" "show-all" "-b" "-q" "check_drivesize" failed to execute: 2, "The system cannot find the file specified."

or

Command ".
scp.exe" "client" "-a" "drive=d" "-a" "show-all" "-b" "-q" "check_drivesize" failed to execute: 2, "The system cannot find the file specified."

The above actually prints .\\nscp.exe where the escaped \n character gets interpreted as new line.

Both errors lead to the assumption that the NscpPath constant is empty or set to a . character. This could mean the following:

• The command is not executed on the Windows client. Check the check_source attribute from the check result.
• You are using an outdated NSClient++ version (0.3.x or 0.4.x) which is not compatible with Icinga 2.
• You are using a custom NSClient++ installer which does not register the correct GUID for NSClient++

More troubleshooting:

Retrieve the NscpPath constant on your Windows client:

C:\Program Files\ICINGA2\sbin\icinga2.exe variable get NscpPath

If the variable is returned empty, manually test how Icinga 2 would resolve its path (this can be found inside the ITL):

C:\Program Files\ICINGA2\sbin\icinga2.exe console --eval "dirname(msi_get_component_path(\"{5C45463A-4AE9-4325-96DB-6E239C034F93}\"))"

If this command does not return anything, NSClient++ is not properly installed. Verify that inside the Programs and Features (appwiz.cpl) control panel.

You can run the bundled NSClient++ installer from the Icinga 2 Windows package. The msi package is located in C:\Program Files\ICINGA2\sbin.

The bundled NSClient++ version has properly been tested with Icinga 2. Keep that in mind when using a different package.

Check Thresholds Not Applied

This could happen with clients as command endpoint execution.

If you have for example a client host icinga2-client1.localdomain and a service disk check defined on the master, the warning and critical thresholds are sometimes to applied and unwanted notification alerts are raised.

This happens because the client itself includes a host object with its NodeName and a basic set of checks in the conf.d directory, i.e. disk with the default thresholds.

Clients which have the checker feature enabled will attempt to execute checks for local services and send their results back to the master.

If you now have the same host and service objects on the master you will receive wrong check results from the client.

Solution:

• Disable the checker feature on clients: icinga2 feature disable checker.
• Remove the inclusion of conf.d as suggested in the client setup docs.

Check Fork Errors

Newer versions of Systemd on Linux limit spawned processes for services.

• v227 introduces the TasksMax setting to units which allows to specify the spawned process limit.
• v228 adds DefaultTasksMax in the global systemd-system.conf with a default setting of 512 processes.
• v231 changes the default value to 15%

This can cause problems with Icinga 2 in large environments with many commands executed in parallel starting with Systemd v228. Some distributions also may have changed the defaults.

The error message could look like this:

2017-01-12T11:55:40.742685+01:00 icinga2-master1 kernel: [65567.582895] cgroup: fork rejected by pids controller in /system.slice/icinga2.service

In order to solve the problem, increase the value for DefaultTasksMax or set it to infinity.

mkdir /etc/systemd/system/icinga2.service.d
cat >/etc/systemd/system/icinga2.service.d/limits.conf <<EOF
[Service]
DefaultTasksMax=infinity
EOF

systemctl daemon-reload
systemctl restart icinga2

An example is available inside the GitHub repository in etc/initsystem.

External Resources:

• Fork limit for cgroups
• Systemd changelog
• Icinga 2 upstream issue
• Systemd upstream discussion

Systemd Watchdog

Usually Icinga 2 is a mission critical part of infrastructure and should be online at all times. In case of a recoverable crash (e.g. OOM) you may want to restart Icinga 2 automatically. With Systemd it is as easy as overriding some settings of the Icinga 2 Systemd service by creating /etc/systemd/system/icinga2.service.d/override.conf with the following content:

[Service]
Restart=always
RestartSec=1
StartLimitInterval=10
StartLimitBurst=3

Using the watchdog can also help with monitoring Icinga 2, to activate and use it add the following to the override:

WatchdogSec=30s

This way Systemd will kill Icinga 2 if does not notify for over 30 seconds, a timout of less than 10 seconds is not recommended. When the watchdog is activated, Restart= can be set to watchdog to restart Icinga 2 in the case of a watchdog timeout.

Run systemctl daemon-reload && systemctl restart icinga2 to apply the changes. Now Systemd will always try to restart Icinga 2 (except if you run systemctl stop icinga2). After three failures in ten seconds it will stop trying because you probably have a problem that requires manual intervention.

Late Check Results

Icinga Web 2 provides a dashboard overview for overdue checks.

The REST API provides the status URL endpoint with some generic metrics on Icinga and its features.

# curl -k -s -u root:icinga 'https://localhost:5665/v1/status?pretty=1' | less

You can also calculate late check results via the REST API:

• Fetch the last_check timestamp from each object
• Compare the timestamp with the current time and add check_interval multiple times (change it to see which results are really late, like five times check_interval)

You can use the icinga2 console to connect to the instance, fetch all data and calculate the differences. More infos can be found in this blogpost.

# ICINGA2_API_USERNAME=root ICINGA2_API_PASSWORD=icinga icinga2 console --connect 'https://localhost:5665/'

<1> => var res = []; for (s in get_objects(Service).filter(s => s.last_check < get_time() - 2 * s.check_interval)) { res.add([s.__name, DateTime(s.last_check).to_string()]) }; res

[ [ "10807-host!10807-service", "2016-06-10 15:54:55 +0200" ], [ "mbmif.int.netways.de!disk /", "2016-01-26 16:32:29 +0100" ] ]

Or if you are just interested in numbers, call len on the result array res:

<2> => var res = []; for (s in get_objects(Service).filter(s => s.last_check < get_time() - 2 * s.check_interval)) { res.add([s.__name, DateTime(s.last_check).to_string()]) }; res.len()

2.000000

If you need to analyze that problem multiple times, just add the current formatted timestamp and repeat the commands.

<23> => DateTime(get_time()).to_string()

"2017-04-04 16:09:39 +0200"

<24> => var res = []; for (s in get_objects(Service).filter(s => s.last_check < get_time() - 2 * s.check_interval)) { res.add([s.__name, DateTime(s.last_check).to_string()]) }; res.len()

8287.000000

More details about the Icinga 2 DSL and its possibilities can be found in the language and library reference chapters.

Late Check Results in Distributed Environments

When it comes to a distributed HA setup, each node is responsible for a load-balanced amount of checks. Host and Service objects provide the attribute paused. If this is set to false, the current node actively attempts to schedule and execute checks. Otherwise the node does not feel responsible.

<3> => var res = {}; for (s in get_objects(Service).filter(s => s.last_check < get_time() - 2 * s.check_interval)) { res[s.paused] += 1 }; res
{
  @false = 2.000000
  @true = 1.000000
}

You may ask why this analysis is important? Fair enough - if the numbers are not inverted in a HA zone with two members, this may give a hint that the cluster nodes are in a split-brain scenario, or you've found a bug in the cluster.

If you are running a cluster setup where the master/satellite executes checks on the client via top down command endpoint mode, you might want to know which zones are affected.

This analysis assumes that clients which are not connected, have the string connected in their service check result output and their state is UNKNOWN.

<4> => var res = {}; for (s in get_objects(Service)) { if (s.state==3) { if (match("*connected*", s.last_check_result.output)) { res[s.zone] += [s.host_name] } } };  for (k => v in res) { res[k] = len(v.unique()) }; res

{
  Asia = 31.000000
  Europe = 214.000000
  USA = 207.000000
}

The result set shows the configured zones and their affected hosts in a unique list. The output also just prints the numbers but you can adjust this by omitting the len() call inside the for loop.

Notifications Troubleshooting

Notifications are not sent

• Check the debug log to see if a notification is triggered.
• If yes, verify that all conditions are satisfied.
• Are any errors on the notification command execution logged?

Please ensure to add these details with your own description to any question or issue posted to the community channels.

Verify the following configuration:

• Is the host/service enable_notifications attribute set, and if so, to which value?
• Do the notification attributes states, types, period match the notification conditions?
• Do the user attributes states, types, period match the notification conditions?
• Are there any notification begin and end times configured?
• Make sure the notification feature is enabled.
• Does the referenced NotificationCommand work when executed as Icinga user on the shell?

If notifications are to be sent via mail, make sure that the mail program specified inside the NotificationCommand object exists. The name and location depends on the distribution so the preconfigured setting might have to be changed on your system.

Examples:

# icinga2 feature enable notification
The feature 'notification' is already enabled.

# icinga2 feature enable debuglog
# systemctl restart icinga2

# grep Notification /var/log/icinga2/debug.log > /root/analyze_notification_problem.log

You can use the Icinga 2 API event streams to receive live notification streams:

$ curl -k -s -u root:icinga -H 'Accept: application/json' -X POST 'https://localhost:5665/v1/events?queue=debugnotifications&types=Notification'

Feature Troubleshooting

Feature is not working

• Make sure that the feature configuration is enabled by symlinking from features-available/ to features-enabled and that the latter is included in icinga2.conf.
• Are the feature attributes set correctly according to the documentation?
• Any errors on the logs?

Look up the object type for the required feature and verify it is enabled:

# icinga2 object list --type <feature object type>

Example for the graphite feature:

# icinga2 object list --type GraphiteWriter

Look into the log and check whether the feature logs anything specific for this matter.

grep GraphiteWriter /var/log/icinga2/icinga2.log

REST API Troubleshooting

In order to analyse errors on API requests, you can explicitly enable the verbose parameter.

$ curl -k -s -u root:icinga -H 'Accept: application/json' -X DELETE 'https://localhost:5665/v1/objects/hosts/example-cmdb?pretty=1&verbose=1'
{
    "diagnostic_information": "Error: Object does not exist.\n\n ....",
    "error": 404.0,
    "status": "No objects found."
}

REST API Troubleshooting: No Objects Found

Please note that the 404 status with no objects being found can also originate from missing or too strict object permissions for the authenticated user.

This is a security feature to disable object name guessing. If this would not be the case, restricted users would be able to get a list of names of your objects just by trying every character combination.

In order to analyse and fix the problem, please check the following:

• use an administrative account with full permissions to check whether the objects are actually there.
• verify the permissions on the affected ApiUser object and fix them.

Certificate Troubleshooting

Certificate Verification

If the TLS handshake fails when a client connects to the cluster or the REST API, ensure to verify the used certificates.

Print the CA and client certificate and ensure that the following attributes are set:

• Version must be 3.
• Serial number is a hex-encoded string.
• Issuer should be your certificate authority (defaults to Icinga CA for all CLI commands).
• Validity, meaning to say the certificate is not expired.
• Subject with the common name (CN) matches the client endpoint name and its FQDN.
• v3 extensions must set the basic constraint for CA:TRUE (ca.crt) or CA:FALSE (client certificate).
• Subject Alternative Name is set to a proper DNS name (required for REST API and browsers).

# cd /var/lib/icinga2/certs/

CA certificate:

# openssl x509 -in ca.crt -text

Certificate:
    Data:
        Version: 3 (0x2)
        Serial Number: 1 (0x1)
    Signature Algorithm: sha256WithRSAEncryption
        Issuer: CN=Icinga CA
        Validity
            Not Before: Feb 23 14:45:32 2016 GMT
            Not After : Feb 19 14:45:32 2031 GMT
        Subject: CN=Icinga CA
        Subject Public Key Info:
            Public Key Algorithm: rsaEncryption
                Public-Key: (4096 bit)
                Modulus:
...
                Exponent: 65537 (0x10001)
        X509v3 extensions:
            X509v3 Basic Constraints: critical
                CA:TRUE
    Signature Algorithm: sha256WithRSAEncryption
...

Client public certificate:

# openssl x509 -in icinga2-client1.localdomain.crt -text

Certificate:
    Data:
        Version: 3 (0x2)
        Serial Number:
            86:47:44:65:49:c6:65:6b:5e:6d:4f:a5:fe:6c:76:05:0b:1a:cf:34
    Signature Algorithm: sha256WithRSAEncryption
        Issuer: CN=Icinga CA
        Validity
            Not Before: Aug 20 16:20:05 2016 GMT
            Not After : Aug 17 16:20:05 2031 GMT
        Subject: CN=icinga2-client1.localdomain
        Subject Public Key Info:
            Public Key Algorithm: rsaEncryption
                Public-Key: (4096 bit)
                Modulus:
...
                Exponent: 65537 (0x10001)
        X509v3 extensions:
            X509v3 Basic Constraints: critical
                CA:FALSE
            X509v3 Subject Alternative Name:
                DNS:icinga2-client1.localdomain
    Signature Algorithm: sha256WithRSAEncryption
...

Make sure to verify the client's certificate and its received ca.crt in /var/lib/icinga2/certs and ensure that both instances are signed by the same CA.

# openssl verify -verbose -CAfile /var/lib/icinga2/certs/ca.crt /var/lib/icinga2/certs/icinga2-master1.localdomain.crt
icinga2-master1.localdomain.crt: OK

# openssl verify -verbose -CAfile /var/lib/icinga2/certs/ca.crt /var/lib/icinga2/certs/icinga2-client1.localdomain.crt
icinga2-client1.localdomain.crt: OK

Fetch the ca.crt file from the client node and compare it to your master's ca.crt file:

# scp icinga2-client1:/var/lib/icinga2/certs/ca.crt test-client-ca.crt
# diff -ur /var/lib/icinga2/certs/ca.crt test-client-ca.crt

On SLES11 you'll need to use the openssl1 command instead of openssl.

Certificate Problems with OpenSSL 1.1.0

Users have reported problems with SSL certificates inside a distributed monitoring setup when they

• updated their Icinga 2 package to 2.7.0 on Windows or
• upgraded their distribution which included an update to OpenSSL 1.1.0.

Example during startup on a Windows client:

critical/SSL: Error loading and verifying locations in ca key file 'C:\ProgramData\icinga2\etc/icinga2/pki/ca.crt': 219029726, "error:0D0E20DE:asn1 encoding routines:c2i_ibuf:illegal zero content"
critical/config: Error: Cannot make SSL context for cert path: 'C:\ProgramData\icinga2\etc/icinga2/pki/client.crt' key path: 'C:\ProgramData\icinga2\etc/icinga2/pki/client.key' ca path: 'C:\ProgramData\icinga2\etc/icinga2/pki/ca.crt'.

A technical analysis and solution for re-creating the public CA certificate is available in this advisory.

Cluster and Clients Troubleshooting

This applies to any Icinga 2 node in a distributed monitoring setup.

You should configure the cluster health checks if you haven't done so already.

Note

Some problems just exist due to wrong file permissions or applied packet filters. Make sure to check these in the first place.

Cluster Troubleshooting Connection Errors

General connection errors could be one of the following problems:

• Incorrect network configuration
• Packet loss
• Firewall rules preventing traffic

Use tools like netstat, tcpdump, nmap, etc. to make sure that the cluster communication works (default port is 5665).

# tcpdump -n port 5665 -i any

# netstat -tulpen | grep icinga

# nmap icinga2-client1.localdomain

Cluster Troubleshooting SSL Errors

If the cluster communication fails with SSL error messages, make sure to check the following

• File permissions on the SSL certificate files
• Does the used CA match for all cluster endpoints?
  • Verify the Issuer being your trusted CA
  • Verify the Subject containing your endpoint's common name (CN)
  • Check the validity of the certificate itself

Try to manually connect from icinga2-client1.localdomain to the master node icinga2-master1.localdomain:

# openssl s_client -CAfile /var/lib/icinga2/certs/ca.crt -cert /var/lib/icinga2/certs/icinga2-client1.localdomain.crt -key /var/lib/icinga2/certs/icinga2-client1.localdomain.key -connect icinga2-master1.localdomain:5665

CONNECTED(00000003)
---
...

If the connection attempt fails or your CA does not match, verify the certificates.

Cluster Troubleshooting Unauthenticated Clients

Unauthenticated nodes are able to connect. This is required for client setups.

Master:

[2015-07-13 18:29:25 +0200] information/ApiListener: New client connection for identity 'icinga2-client1.localdomain' (unauthenticated)

Client as command execution bridge:

[2015-07-13 18:29:26 +1000] notice/ClusterEvents: Discarding 'execute command' message from 'icinga2-master1.localdomain': Invalid endpoint origin (client not allowed).

If these messages do not go away, make sure to verify the master and client certificates.

Cluster Troubleshooting Message Errors

When the network connection is broken or gone, the Icinga 2 instances will be disconnected. If the connection can't be re-established between endpoints in the same HA zone, they remain in a Split-Brain-mode and history may differ.

Although the Icinga 2 cluster protocol stores historical events in a replay log for later synchronisation, you should make sure to check why the network connection failed.

Ensure to setup cluster health checks to monitor all endpoints and zones connectivity.

Cluster Troubleshooting Command Endpoint Errors

Command endpoints can be used for clients as well as inside an High-Availability cluster.

There is no cli command for manually executing the check, but you can verify the following (e.g. by invoking a forced check from the web interface):

• /var/log/icinga2/icinga2.log contains connection and execution errors.

• The ApiListener is not enabled to accept commands.

• CheckCommand definition not found on the remote client.

• Referenced check plugin not found on the remote client.

• Runtime warnings and errors, e.g. unresolved runtime macros or configuration problems.

• Specific error messages are also populated into UNKNOWN check results including a detailed error message in their output.

• Verify the check_source object attribute. This is populated by the node executing the check.

• More verbose logs are found inside the debug log.

• Use the Icinga 2 API event streams to receive live check result streams.

Fetch all check result events matching the event.service name remote-client:

$ curl -k -s -u root:icinga -H 'Accept: application/json' -X POST 'https://localhost:5665/v1/events?queue=debugcommandendpoint&types=CheckResult&filter=match%28%22remote-client*%22,event.service%29'

Cluster Troubleshooting Config Sync

If the cluster zones do not sync their configuration, make sure to check the following:

• Within a config master zone, only one configuration master is allowed to have its config in /etc/icinga2/zones.d. ** The master syncs the configuration to /var/lib/icinga2/api/zones/ during startup and only syncs valid configuration to the other nodes. ** The other nodes receive the configuration into /var/lib/icinga2/api/zones/.
• The icinga2.log log file in /var/log/icinga2 will indicate whether this ApiListener accepts config, or not.

Verify the object's version attribute on all nodes to check whether the config update and reload was successful or not.

Cluster Troubleshooting Overdue Check Results

If your master does not receive check results (or any other events) from the child zones (satellite, clients, etc.), make sure to check whether the client sending in events is allowed to do so.

Tip

General troubleshooting hints on late check results are documented here.

The distributed monitoring conventions apply. So, if there's a mismatch between your client node's endpoint name and its provided certificate's CN, the master will deny all events.

Tip

Icinga Web 2 provides a dashboard view for overdue check results.

Enable the debug log on the master for more verbose insights.

If the client cannot authenticate, it's a more general problem.

The client's endpoint is not configured on nor trusted by the master node:

Discarding 'check result' message from 'icinga2-client1.localdomain': Invalid endpoint origin (client not allowed).

The check result message sent by the client does not belong to the zone the checkable object is in on the master:

Discarding 'check result' message from 'icinga2-client1.localdomain': Unauthorized access.

Cluster Troubleshooting Replay Log

If your /var/lib/icinga2/api/log directory grows, it generally means that your cluster cannot replay the log on connection loss and re-establishment. A master node for example will store all events for not connected endpoints in the same and child zones.

Check the following:

• All clients are connected? (e.g. cluster health check).
• Check your connection in general.
• Does the log replay work, e.g. are all events processed and the directory gets cleared up over time?
• Decrease the log_duration attribute value for that specific endpoint.

Cluster Troubleshooting: Windows Agents

Windows blocking Icinga 2 with ephemeral port range

When you see a message like this in your Windows agent logs:

critical/TcpSocket: Invalid socket: 10055, "An operation on a socket could not be performed because the system lacked sufficient buffer space or because a queue was full."

Windows is blocking Icinga 2 and as such, no more TCP connection handling is possible.

Depending on the version, patch level and installed applications, Windows is changing its range of ephemeral ports.

In order to solve this, raise the the MaxUserPort value in the registry.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters

Value Name: MaxUserPort Value
Type: DWORD
Value data: 65534

More details in this blogpost and this MS help entry.