icinga2/doc/7-troubleshooting.md

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# <a id="troubleshooting"></a> Icinga 2 Troubleshooting
For a more verbose output of the Icinga 2 daemon increase the
`severity` attribute of the [logs](#logging) to `notice` or
`debug`.
## <a id="troubleshooting-information-required"></a> Which information is required
* Which distribution and version
* How was Icinga 2 installed (and which repository in case)
* Run `icinga2 --version`
* Provide complete configuration snippets explaining your problem in detail
* Provide complete logs targetting your problem
* If the check command failed - what's the output of your manual plugin tests?
* In case of [debugging](#debug) Icinga 2, the full back traces and outputs
## <a id="troubleshooting-enable-debug-output"></a> Enable Debug Output
Run Icinga 2 in foreground with debugging enabled Specify the console
log severity as additional parameter argument to `-x`. Default
is `debug`.
# /usr/sbin/icinga2 -c /etc/icinga2/icinga2.conf -x notice
Additionally you can enable the debug log using
# icinga2-enable-feature debuglog
# service icinga2 restart
# tail -f /var/log/icinga2/debug.log
## <a id="checks-not-executed"></a> Checks are not executed
* Check the debug log if the check command gets executed
* Verify that failed depedencies do not prevent the command execution
* Make sure that the plugin is executable by the Icinga 2 user (run a manual test)
# sudo -u icinga /usr/lib/nagios/plugins/check_ping -4 -H 127.0.0.1 -c 5000,100% -w 3000,80%
## <a id="notifications-not-sent"></a> Notifications are not sent
* Check the debug log if a notification is triggered
* If yes, verify that all conditions are satisfied
* Any errors on the notification command execution logged?
Verify the following configuration
* Is the host/service the `enable_notifications` attribute set, and if, to which value?
* Do the notification attributes `states`, `types`, `period` match the notification conditions?
* Do the user attributes `states`, `types`, `period` match the notification conditions?
* Are there any notification `begin` and `end` times configured?
* Does the referenced NotificationCommand work executed as Icinga user on the shell?
## <a id="feature-not-working"></a> Feature is not working
* Make sure that the feature configuration is enabled by symlink from `features-available/`
to `features-enabled` and that the latter is included in [icinga2.conf](#icinga2-conf).
* Are the feature attributes set correctly according to the documentation?
* Any errors on the logs?
## <a id="configuration-ignored"></a> Configuration is ignored
* Make sure that the line(s) are not [commented](#comments) (starting with `//` or `#`, or
encapsulated by `/* ... */`.
* Is the configuration file included in [icinga2.conf](#icinga2-conf)?
## <a id="configuration-attribute-inheritance"></a> Configuration attributes are inherited from
Icinga 2 allows you to import templates using the [import](#import) keyword. If these template
contain additional attributes your objects will automatically inherit them. You can override
or modify these attributes in the current object.
## <a id="check-command-definitions"></a> Where are the check command definitions
Icinga 2 ships additional [plugin check command definitions](#plugin-check-commands) which are
included using
include <itl>
include <plugins>
in [icinga2.conf](#icinga2-conf). These configurations will be overridden on upgrade, so please
send modifications as proposed patches upstream. The default include path is set to
`LocalStateDir + "/share/icinga2/includes"`.
You should add your own command definitions to a new file in `conf.d/` called `commands.conf`
or similar.
## <a id="debug"></a> Debug Icinga 2
Make sure that the debug symbols are available for Icinga 2.
The Icinga 2 packages provide a debug package which must be
installed separately for all involved binaries, like `icinga2-bin`
or `icinga2-ido-mysql`.
# yum install icinga2-bin-debuginfo icinga2-ido-mysql-debuginfo
Compiled binaries require the `-DCMAKE_BUILD_TYPE=RelWithDebInfo` or
`-DCMAKE_BUILD_TYPE=Debug` cmake build flags.
### <a id="development-debug-gdb"></a> GDB
Call GDB with the binary and all arguments and run it in foreground.
# gdb --args /usr/sbin/icinga2 -c /etc/icinga2/icinga2.conf -x
### <a id="development-debug-gdb-run"></a> GDB Run
Run the application.
(gdb) r
Kill the running application.
(gdb) k
Continue after breakpoint.
(gdb) c
### <a id="development-debug-gdb-backtrace"></a> GDB Backtrace
If Icinga 2 aborted its operation abnormally, generate a backtrace.
(gdb) bt
(gdb) bt full
>**Tip**
>
> If you're opening an issue at [https://dev.icinga.org] make sure
> to attach as much details as possible.
### <a id="development-debug-gdb-backtrace-stepping"></a> GDB Backtrace Stepping
Identifying the problem may require stepping into the backtrace analysing
the current scope, attributes and possible unmet requirements. `p` prints
the value of the selected variable or function call result.
(gdb) up
(gdb) down
(gdb) p checkable
(gdb) p checkable.px->m_Name
### <a id="development-debug-gdb-breakpoint"></a> GDB Breakpoints
Set a breakpoint to a specific function call, or file specific line.
(gdb) b checkable.cpp:125
(gdb) b icinga::Checkable::SetEnablePerfdata
GDB will ask about loading the required symbols later, select `yes` instead
of `no`.
Then run Icinga 2 until it reaches the first breakpoint. Continue with `c`
afterwards.
(gdb) run
(gdb) c
If you want to delete all breakpoints, use `d` and select `yes`.
(gdb) d