mirror of
https://github.com/rsyslog/loganalyzer.git
synced 2025-07-31 01:34:22 +02:00
55 lines
3.5 KiB
HTML
55 lines
3.5 KiB
HTML
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
|
|
<html><head>
|
|
<title>Free Support for LogAnalyzer</title>
|
|
|
|
</head>
|
|
<body>
|
|
<h1>Free Services for LogAnalyzer</h1>
|
|
<p><i>A personal word from the authors of LogAnalyzer:</i>
|
|
<p><b>The LogAnalyzer community provides ample free support resources. Please see our
|
|
<a href="troubleshoot.html">troubleshooting guide</a> to get started.</b></p>
|
|
<p>Every now and then we receive private mail with support questions. We appreciate
|
|
all feedback, but we must limit my resources so that we can help drive a great project
|
|
forward.
|
|
<p>To do so, we have decided not to reply to unsolicited support emails, at least not
|
|
with a solution (but rather a link to this page ;)). We hope this does not offend you. The
|
|
reason is quite simple: If we do personal support, you gain some advantage without
|
|
contributing something back. Think about it: if you ask your question on the public
|
|
forum or mailing list, others with the same problem can see it and, most importantly, even
|
|
years later find your post (and the answer) and get the problem solved. So by
|
|
solving your issue in public, you help create a great community ressource and also
|
|
help your fellow users finding solutions quicker. In the long term, this
|
|
also contributes to improved code because the more questions users can find
|
|
solutions to themselves, the fewer we need to look at.
|
|
<p>But it comes even better: the LogAnalyzer community is much broader than the authors ;) - there
|
|
are helpful other members hanging around at the public places. They often answer
|
|
questions, so that we do not need to look at them (btw, once again a big "thank you", folks!).
|
|
And, more important, those folks have different background than us. So they often
|
|
either know better how to solve your problem (e.g. because it is distro-specific)
|
|
or they know how to better phrase it.
|
|
So you do yourself a favor if you use the public places.
|
|
<p>An excellent place to go to is the
|
|
<a href="http://kb.monitorware.com/phpLogCon-f39.html">LogAnalyzer forum</a> inside the
|
|
knowledge base (which in itself is a great place to visit!). For those used to
|
|
mailing lists, the
|
|
<a href="http://lists.adiscon.net/mailman/listinfo/phplogcon">LogAnalyzer mailing list</a>
|
|
also offers excellent advise.
|
|
<p><b>Don't like to post your question in a public place?</b> Well, then you should
|
|
consider purchasing <a href="professional_support.html">LogAnalyzer professional support</a>.
|
|
The fees are very low and help fund the project. If you use LogAnalyzer seriously inside
|
|
a corporate environment, there is no excuse for not getting one of the support
|
|
packages ;)
|
|
<p>Of course, things are different when we ask you to mail us privately. We'll usually do
|
|
that when we think it makes sense, for example when we exchange debug logs.
|
|
<p>I hope you now understand the free support options and the reasoning for them.
|
|
I hope we haven't offended you with our words - this is not our intension. We just needed to
|
|
make clear why there are some limits on our responsiveness. Happy analyzing!
|
|
<p>[<a href="manual.html">manual index</a>] [<a href="http://loganalyzer.adiscon.com">LogAnalyzer site</a>]</p>
|
|
<p><font size="2">This documentation is part of the
|
|
<a href="http://loganalyzer.adiscon.com">Adiscon LogAnalyzer</a> project.<br>
|
|
Copyright © 2008-2011 by <a href="http://www.adiscon.com/">Adiscon</a>.
|
|
Released under the GNU GPL version 3 or higher.
|
|
<a href="http://loganalyzer.adiscon.com/commercial">Adiscon LogAnaylzer commercial licenses are also available.</a>
|
|
</font></p>
|
|
</body></html>
|