pandorafms/pandora_console/godmode/setup/setup_ITSM.php

<?php
/**
 * ITSM setup.
 *
 * @category   Setup
 * @package    Pandora FMS
 * @subpackage Opensource
 * @version    1.0.0
 * @license    See below
 *
 *    ______                 ___                    _______ _______ ________
 * |   __ \.-----.--.--.--|  |.-----.----.-----. |    ___|   |   |     __|
 * |    __/|  _  |     |  _  ||  _  |   _|  _  | |    ___|       |__     |
 * |___|   |___._|__|__|_____||_____|__| |___._| |___|   |__|_|__|_______|
 *
 * ============================================================================
 * Copyright (c) 2005-2023 Pandora FMS
 * Please see https://pandorafms.com/community/ for full contribution list
 * This program is free software; you can redistribute it and/or
 * modify it under the terms of the GNU General Public License
 * as published by the Free Software Foundation for version 2.
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 * ============================================================================
 */

use PandoraFMS\ITSM\ITSM;

 // Load globals.
global $config;

check_login();

if (! check_acl($config['id_user'], 0, 'PM') && ! is_user_admin($config['id_user'])) {
    db_pandora_audit(
        AUDIT_LOG_ACL_VIOLATION,
        'Trying to access Setup Management'
    );
    include 'general/noaccess.php';
    return;
}

$error = '';
$group_values = [];
$priority_values = [];
$object_types_values = [];
$status_values = [];
try {
    $ITSM = new ITSM();
    $has_connection = $ITSM->ping();
    $group_values = $ITSM->getGroups();
    $priority_values = $ITSM->getPriorities();
    $status_values = $ITSM->getStatus();
    $object_types_values = $ITSM->getObjectypes();
} catch (\Throwable $th) {
    $error = $th->getMessage();
    $has_connection = false;
}

if ($has_connection === false && $config['ITSM_enabled']) {
    ui_print_error_message(__('ITSM API is not reachable, %s', $error));
}

$table_enable = new StdClass();
$table_enable->data = [];
$table_enable->width = '100%';
$table_enable->id = 'itsm-enable-setup';
$table_enable->class = 'databox filters';
$table_enable->size['name'] = '30%';
$table_enable->style['name'] = 'font-weight: bold';

// Enable Pandora ITSM.
$row = [];
$row['name'] = __('Enable Pandora ITSM');
$row['control'] = html_print_checkbox_switch('ITSM_enabled', 1, $config['ITSM_enabled'], true);
$table_enable->data['ITSM_enabled'] = $row;

// Remote config table.
$table_remote = new StdClass();
$table_remote->data = [];
$table_remote->width = '100%';
$table_remote->styleTable = 'margin-bottom: 10px;';
$table_remote->id = 'ITSM-remote-setup';
$table_remote->class = 'databox filters filter-table-adv';
$table_remote->size['hostname'] = '50%';
$table_remote->size['api_pass'] = '50%';

// Enable ITSM user configuration.
$row = [];
$row['user_level'] = html_print_label_input_block(
    __('Pandora ITSM configuration at user level'),
    html_print_checkbox_switch(
        'ITSM_user_level_conf',
        1,
        $config['ITSM_user_level_conf'],
        true
    )
);
$table_remote->data['ITSM_user_level_conf'] = $row;

// ITSM hostname.
$row = [];
$row['hostname'] = html_print_label_input_block(
    __('URL to Pandora ITSM setup').ui_print_help_tip(__('Full URL to your Pandora ITSM setup (e.g., http://192.168.1.20/integria/api/v1).'), true),
    html_print_input_text(
        'ITSM_hostname',
        $config['ITSM_hostname'],
        '',
        30,
        100,
        true
    ),
    ['div_class' => 'ITSM-remote-setup-ITSM_hostname']
);

// ITSM token.
$row['password'] = html_print_label_input_block(
    __('Token'),
    html_print_input_password(
        'ITSM_token',
        io_output_password($config['ITSM_token']),
        '',
        30,
        100,
        true
    ),
    ['div_class' => 'ITSM-remote-setup-ITSM_token']
);
$table_remote->data['ITSM_token'] = $row;

$row = [];
$row['control'] = __('Inventory');
$row['control'] .= html_print_button(
    __('Sync inventory'),
    'sync-inventory',
    false,
    '',
    [
        'icon' => 'cog',
        'mode' => 'secondary mini',
    ],
    true
);
$row['control'] .= '<span id="ITSM-spinner-sync" style="display:none;">&nbsp;'.html_print_image('images/spinner.gif', true).'</span>';
$row['control'] .= '<span id="ITSM-success-sync" style="display:none;">&nbsp;'.html_print_image('images/status_sets/default/severity_normal.png', true).'</span>';
$row['control'] .= '<span id="ITSM-failure-sync" style="display:none;">&nbsp;'.html_print_image('images/status_sets/default/severity_critical.png', true).'</span>';
$table_remote->data['ITSM_sync_inventory'] = $row;

// Alert settings.
$table_alert_settings = new StdClass();
$table_alert_settings->data = [];
$table_alert_settings->rowspan = [];
$table_alert_settings->width = '100%';
$table_alert_settings->styleTable = 'margin-bottom: 10px;';
$table_alert_settings->id = 'ITSM-settings-setup';
$table_alert_settings->class = 'databox filters filter-table-adv';
$table_alert_settings->size[0] = '50%';
$table_alert_settings->size[1] = '50%';

// Alert incident title.
$table_alert_settings->data[0][0] = html_print_label_input_block(
    __('Title'),
    html_print_input_text(
        'incident_title',
        $config['incident_title'],
        __('Name'),
        50,
        100,
        true,
        false,
        false
    )
);

// Alert incident description.
$table_alert_settings->rowspan[0][1] = 3;
$table_alert_settings->data[0][1] = html_print_label_input_block(
    __('Ticket body'),
    html_print_textarea(
        'incident_content',
        9,
        25,
        $config['incident_content'],
        '',
        true
    )
);

// Alert default group.
$table_alert_settings->data[1][0] = html_print_label_input_block(
    __('Group'),
    html_print_select(
        $group_values,
        'default_group',
        $config['default_group'],
        '',
        '',
        0,
        true,
        false,
        true,
        '',
        false
    )
);

// Alert default owner.
$table_alert_settings->data[2][0] = html_print_label_input_block(
    __('Owner'),
    html_print_autocomplete_users_from_pandora_itsm(
        'default_owner',
        $config['default_owner'],
        true,
        '30',
        false,
        false,
        'w100p'
    ),
    ['div_class' => 'inline']
);

// Alert default incident status.
$table_alert_settings->data[3][0] = html_print_label_input_block(
    __('Status'),
    html_print_select(
        $status_values,
        'incident_status',
        $config['incident_status'],
        '',
        __('Select'),
        0,
        true,
        false,
        true,
        '',
        false
    )
);

// Alert default criticity.
$table_alert_settings->data[3][1] = html_print_label_input_block(
    __('Priority'),
    html_print_select(
        $priority_values,
        'default_criticity',
        $config['default_criticity'],
        '',
        __('Select'),
        0,
        true,
        false,
        true,
        '',
        false
    )
);

// Alert default incident type.
$table_alert_settings->data[4][0] = html_print_label_input_block(
    __('Type'),
    html_print_select(
        $object_types_values,
        'incident_type',
        $config['incident_type'],
        '',
        __('Select'),
        0,
        true,
        false,
        true,
        '',
        false
    )
);

// Custom response settings.
$table_cr_settings = new StdClass();
$table_cr_settings->data = [];
$table_cr_settings->width = '100%';
$table_cr_settings->styleTable = 'margin-bottom: 10px;';
$table_cr_settings->id = 'ITSM-cr-settings-setup';
$table_cr_settings->class = 'databox filters filter-table-adv';
$table_cr_settings->size[0] = '50%';
$table_cr_settings->size[1] = '50%';

// Custom response incident title.
$table_cr_settings->data[0][0] = html_print_label_input_block(
    __('Title'),
    html_print_input_text(
        'cr_incident_title',
        $config['cr_incident_title'],
        __('Name'),
        50,
        100,
        true,
        false,
        false
    )
);

// Custom response incident description.
$table_cr_settings->rowspan[0][1] = 3;
$table_cr_settings->data[0][1] = html_print_label_input_block(
    __('Ticket body'),
    html_print_textarea(
        'cr_incident_content',
        9,
        25,
        $config['cr_incident_content'],
        '',
        true
    )
);

// Custom response default group.
$table_cr_settings->data[1][0] = html_print_label_input_block(
    __('Group'),
    html_print_select(
        $group_values,
        'cr_default_group',
        $config['cr_default_group'],
        '',
        __('Select'),
        0,
        true,
        false,
        true,
        '',
        false
    )
);

// Custom response default owner.
$table_cr_settings->data[2][0] = html_print_label_input_block(
    __('Owner'),
    html_print_autocomplete_users_from_pandora_itsm(
        'cr_default_owner',
        $config['cr_default_owner'],
        true,
        '30',
        false,
        false,
        'w100p'
    ),
    ['div_class' => 'inline']
);

// Custom response default incident status.
$row = [];
$table_cr_settings->data[3][0] = html_print_label_input_block(
    __('Status'),
    html_print_select(
        $status_values,
        'cr_incident_status',
        $config['cr_incident_status'],
        '',
        __('Select'),
        0,
        true,
        false,
        true,
        '',
        false
    )
);

// Custom response default criticity.
$table_cr_settings->data[3][1] = html_print_label_input_block(
    __('Priority'),
    html_print_select(
        $priority_values,
        'cr_default_criticity',
        $config['cr_default_criticity'],
        '',
        __('Select'),
        0,
        true,
        false,
        true,
        '',
        false
    )
);

// Custom response default incident type.
$table_cr_settings->data[4][0] = html_print_label_input_block(
    __('Type'),
    html_print_select(
        $object_types_values,
        'cr_incident_type',
        $config['cr_incident_type'],
        '',
        __('Select'),
        0,
        true,
        false,
        true,
        '',
        false
    )
);

// Test.
$row = [];
$row['control'] = __('Test connection');
$row['control'] .= html_print_button(
    __('Test'),
    'ITSM',
    false,
    '',
    [
        'icon' => 'cog',
        'mode' => 'secondary mini',
    ],
    true
);
$row['control'] .= '<span id="ITSM-spinner" class="invisible">&nbsp;'.html_print_image('images/spinner.gif', true).'</span>';
$row['control'] .= '<span id="ITSM-success" class="invisible">&nbsp;'.html_print_image('images/status_sets/default/severity_normal.png', true).'&nbsp;'.__('Connection its OK').'</span>';
$row['control'] .= '<span id="ITSM-failure" class="invisible">&nbsp;'.html_print_image('images/status_sets/default/severity_critical.png', true).'&nbsp;'.__('Connection failed').'</span>';
$row['control'] .= '&nbsp;<span id="ITSM-message" class="invisible"></span>';
$table_remote->data['ITSM_test'] = $row;

// Print.
echo '<div class="center pdd_b_10px mrgn_btn_20px white_box max_floating_element_size">';
echo '<a target="_blank" rel="noopener noreferrer" href="https://pandorafms.com/es/itsm/">';
html_print_image(
    'images/pandoraITSM_logo.png',
    false,
    ['class' => 'w600px mrgn_top_15px']
);
echo '</a>';
echo '<br />';
echo '<div class="ITSM_title">';
echo __('Pandora ITSM');
echo '</div>';
echo '<a target="_blank" rel="noopener noreferrer" href="https://pandorafms.com/es/itsm/">';
echo 'https://pandorafms.com/es/itsm/';
echo '</a>';
echo '</div>';

echo "<form method='post' class='max_floating_element_size'>";
html_print_input_hidden('update_config', 1);

// Form enable.
echo '<div id="form_enable">';
html_print_table($table_enable);
echo '</div>';

// Form remote.
echo '<div id="form_remote">';
echo '<fieldset>';
echo '<legend>'.__('Pandora ITSM API settings').'</legend>';

html_print_table($table_remote);

echo '</fieldset>';
echo '</div>';

if ($has_connection != false) {
    // Form alert default settings.
    echo '<div id="form_alert_settings">';
    echo '<fieldset class="mrgn_top_15px">';
    echo '<legend>'.__('Alert default values').'&nbsp'.ui_print_help_icon('alert_macros', true).'</legend>';

    html_print_table($table_alert_settings);

    echo '</fieldset>';
    echo '</div>';

    // Form custom response default settings.
    echo '<div id="form_custom_response_settings">';
    echo '<fieldset class="mrgn_top_15px">';
    echo '<legend>'.__('Event custom response default values').'&nbsp'.ui_print_help_icon('alert_macros', true).'</legend>';

    html_print_table($table_cr_settings);

    echo '</fieldset>';
    echo '</div>';

    $update_button = html_print_submit_button(
        __('Update'),
        'update_button',
        false,
        ['icon' => 'update'],
        true
    );
} else {
    $update_button = html_print_submit_button(
        __('Update and continue'),
        'update_button',
        false,
        ['icon' => 'update'],
        true
    );
}

html_print_action_buttons($update_button);

echo '</form>';

ui_require_javascript_file('ITSM');

?>

<script type="text/javascript">

    if($('input:checkbox[name="ITSM_user_level_conf"]').is(':checked'))
    {
        $('.ITSM-remote-setup-ITSM_token').hide()
    }

    var handleUserLevel = function(event) {
        var is_checked = $('input:checkbox[name="ITSM_enabled"]').is(':checked');
        var is_checked_userlevel = $('input:checkbox[name="ITSM_user_level_conf"]').is(':checked');

        if (event.target.value == '1' && is_checked && !is_checked_userlevel) {
            showUserPass();
            $('input:checkbox[name="ITSM_user_level_conf"]').attr('checked', true);
        }
        else {
            hideUserPass();
            $('input:checkbox[name="ITSM_user_level_conf"]').attr('checked', false);
        };
    }

    $('input:checkbox[name="ITSM_enabled"]').change(handleEnable);
    $('input:checkbox[name="ITSM_user_level_conf"]').change(handleUserLevel);

    if(!$('input:checkbox[name="ITSM_enabled"]').is(':checked')) {
        $('#form_remote').hide();
        $('#form_custom_response_settings').hide();
    } else {
        $('#form_remote').show();
        $('#form_custom_response_settings').show();
    }

    $('#form_enable').css('margin-bottom','20px');
    var showFields = function () {
        $('#form_remote').show();
        $('#form_custom_response_settings').show();
    }
    var hideFields = function () {
        $('#form_remote').hide();
        $('#form_custom_response_settings').hide();
    }

    var hideUserPass = function () {
        $('.ITSM-remote-setup-ITSM_token').hide();
    }

    var showUserPass = function () {
        $('.ITSM-remote-setup-ITSM_token').show();
    }

    var handleEnable = function (event) {
        var is_checked = $('input:checkbox[name="ITSM_enabled"]').is(':checked');

        if (event.target.value == '1' && is_checked) {
            showFields();
            $('input:checkbox[name="ITSM_enabled"]').attr('checked', true);
        }
        else {
            hideFields();
            $('input:checkbox[name="ITSM_enabled"]').attr('checked', false);
        };
    }

    $('input:checkbox[name="ITSM_enabled"]').change(handleEnable);

    var handleInventorySync = function (event) {

        var badRequestMessage = '<?php echo __('Empty user or password'); ?>';
        var notFoundMessage = '<?php echo __('User not found'); ?>';
        var invalidPassMessage = '<?php echo __('Invalid password'); ?>';

        var hideLoadingImage = function () {
            $('span#ITSM-spinner-sync').hide();
        }
        var showLoadingImage = function () {
            $('span#ITSM-spinner-sync').show();
        }
        var hideSuccessImage = function () {
            $('span#ITSM-success-sync').hide();
        }
        var showSuccessImage = function () {
            $('span#ITSM-success-sync').show();
        }
        var hideFailureImage = function () {
            $('span#ITSM-failure-sync').hide();
        }
        var showFailureImage = function () {
            $('span#ITSM-failure-sync').show();
        }

        hideSuccessImage();
        hideFailureImage();
        showLoadingImage();

        var ITSM_token = $('input[name=ITSM_token]').val();
        var api_hostname = $('input[name=ITSM_hostname]').val();

        if (!api_hostname.match(/^[a-zA-Z]+:\/\//))
        {
            api_hostname = 'http://' + api_hostname;
        }

        var url = api_hostname + '//include/api.php';

        <?php
        // Retrieve all agents and codify string in the format that will be sent over in Ajax call.
            $agent_fields = [
                'nombre',
                'alias',
                'id_os',
                'direccion',
                'id_agente',
                'id_grupo',
            ];

            $agents = agents_get_agents(false, $agent_fields);

            $agents_query_string_array = [];

            foreach ($agents as $agent_data) {
                $agents_query_string_array[] = implode('|;|', $agent_data);
            }
            ?>

        var agents_query_string_array = <?php echo json_encode($agents_query_string_array); ?>;

        var data = {
            op: 'sync_pandora_agents_inventory',
            user_pass: ITSM_token,
            params: agents_query_string_array,
            token: '|;|'
        }

        // AJAX call to check API connection.
        $.ajax({
            type: "POST",
            url: url,
            dataType: "json",
            data: data
        })
        .done(function(data, textStatus, xhr) {
            showSuccessImage();
        })
        .fail(function(xhr, textStatus, errorThrown) {
            showFailureImage();
        })
        .always(function(xhr, textStatus) {
            hideLoadingImage();
        });
    }

    $('#button-ITSM').click(function() {
        var pass = $('input#password-ITSM_token').val();
        var host = $('input#text-ITSM_hostname').val();
        testConectionApi(pass, host);
    });
    //$('#button-sync-inventory').click(handleInventorySync);

</script>