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pandorafms
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minor fixes in integria integration

This commit is contained in:
alejandro-campos 2019-09-26 09:44:58 +02:00
parent a5ea095734
commit 91f90d07d6
5 changed files with 159 additions and 174 deletions
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69
pandora_console/godmode/setup/setup_integria.php
View File

@ -49,7 +49,7 @@ if (is_ajax()) {
$has_connection = integria_api_call($config['integria_hostname'], $config['integria_user'], $config['integria_pass'], $config['integria_api_pass'], 'get_login', []); $has_connection = integria_api_call($config['integria_hostname'], $config['integria_user'], $config['integria_pass'], $config['integria_api_pass'], 'get_login', []);
if ($has_connection === false) { if ($has_connection === false && $config['integria_enabled']) {
ui_print_error_message(__('Integria IMS API is not reachable')); ui_print_error_message(__('Integria IMS API is not reachable'));
} }
@ -86,12 +86,10 @@ if (get_parameter('update_config', 0) == 1) {
'talert_commands', 'talert_commands',
[ [
'name' => io_safe_input('Integria IMS Ticket'), 'name' => io_safe_input('Integria IMS Ticket'),
'command' => io_safe_input('perl /usr/share/pandora_server/util/integria_rticket.pl -p '.$config['integria_hostname'].'/integria/include/api.php -u '.$config['integria_api_pass'].','.$config['integria_user'].','.$config['integria_pass'].' -create_ticket -name "_field1_" -desc "_field2_" -group _field3_ -priority _field4_ -owner _field5_ -type _field6_'), 'command' => io_safe_input('Internal type'),
'internal' => 1, 'internal' => 1,
'description' => io_safe_input('Create an incident in Integria IMS'), 'description' => io_safe_input('Create an incident in Integria IMS'),
'fields_descriptions' => '["'.io_safe_input('Ticket title').'","'.io_safe_input('Ticket description').'","'.io_safe_input('Ticket group ID').'","'.io_safe_input('Ticket priority').'","'.io_safe_input('Ticket owner').'","'.io_safe_input('Ticket type').'"]', 'fields_descriptions' => '["'.io_safe_input('Ticket title').'","'.io_safe_input('Ticket group ID').'","'.io_safe_input('Ticket priority').'","'.io_safe_input('Ticket owner').'","'.io_safe_input('Ticket type').'","'.io_safe_input('Ticket status').'","'.io_safe_input('Ticket description').'"]',
'fields_values' => '["'.io_safe_input($config['incident_title']).'", "'.io_safe_input($config['incident_content']).'", "'.io_safe_input($config['default_group']).'", "'.io_safe_input($config['default_criticity']).'", "'.io_safe_input($config['default_owner']).'", "'.io_safe_input($config['incident_type']).'"]',
'fields_hidden' => '["","","","","","","","","",""]',
] ]
); );
@ -99,44 +97,42 @@ if (get_parameter('update_config', 0) == 1) {
$action_values = [ $action_values = [
'field1' => io_safe_input($config['incident_title']), 'field1' => io_safe_input($config['incident_title']),
'field1_recovery' => io_safe_input($config['incident_title']), 'field1_recovery' => io_safe_input($config['incident_title']),
'field2' => io_safe_input($config['incident_content']), 'field2' => io_safe_input($config['default_group']),
'field2_recovery' => io_safe_input($config['incident_content']), 'field2_recovery' => io_safe_input($config['default_group']),
'field3' => io_safe_input($config['default_group']), 'field3' => io_safe_input($config['default_criticity']),
'field3_recovery' => io_safe_input($config['default_group']), 'field3_recovery' => io_safe_input($config['default_criticity']),
'field4' => io_safe_input($config['default_criticity']), 'field4' => io_safe_input($config['default_owner']),
'field4_recovery' => io_safe_input($config['default_criticity']), 'field4_recovery' => io_safe_input($config['default_owner']),
'field5' => io_safe_input($config['default_owner']), 'field5' => io_safe_input($config['incident_type']),
'field5_recovery' => io_safe_input($config['default_owner']), 'field5_recovery' => io_safe_input($config['incident_type']),
'field6' => io_safe_input($config['incident_status']),
'field6_recovery' => io_safe_input($config['incident_status']),
'field7' => io_safe_input($config['incident_content']),
'field7_recovery' => io_safe_input($config['incident_content']),
'id_group' => 0, 'id_group' => 0,
'action_threshold' => 0, 'action_threshold' => 0,
]; ];
alerts_create_alert_action(io_safe_input('Create Integria IMS ticket'), $id_command_inserted, $action_values); alerts_create_alert_action(io_safe_input('Create Integria IMS ticket'), $id_command_inserted, $action_values);
} else { } else {
// Update 'Integria IMS Ticket' command setup when setup data is updated, user enables IntegriaIMS integration and it does exist in database.
db_process_sql_update(
'talert_commands',
[
'command' => io_safe_input('perl /usr/share/pandora_server/util/integria_rticket.pl -p '.$config['integria_hostname'].'/integria/include/api.php -u '.$config['integria_api_pass'].','.$config['integria_user'].','.$config['integria_pass'].' -create_ticket -name "_field1_" -desc "_field2_" -group _field3_ -priority _field4_ -owner _field5_ -type _field6_'),
'fields_values' => '["'.io_safe_input($config['incident_title']).'", "'.io_safe_input($config['incident_content']).'", "'.io_safe_input($config['default_group']).'", "'.io_safe_input($config['default_criticity']).'", "'.io_safe_input($config['default_owner']).'", "'.io_safe_input($config['incident_type']).'"]',
],
['name' => io_safe_input('Integria IMS Ticket')]
);
// Update 'Create Integria IMS Ticket' action when setup data is updated, user enables IntegriaIMS integration and command does exist in database. // Update 'Create Integria IMS Ticket' action when setup data is updated, user enables IntegriaIMS integration and command does exist in database.
db_process_sql_update( db_process_sql_update(
'talert_actions', 'talert_actions',
[ [
'field1' => io_safe_input($config['incident_title']), 'field1' => io_safe_input($config['incident_title']),
'field1_recovery' => io_safe_input($config['incident_title']), 'field1_recovery' => io_safe_input($config['incident_title']),
'field2' => io_safe_input($config['incident_content']), 'field2' => io_safe_input($config['default_group']),
'field2_recovery' => io_safe_input($config['incident_content']), 'field2_recovery' => io_safe_input($config['default_group']),
'field3' => io_safe_input($config['default_group']), 'field3' => io_safe_input($config['default_criticity']),
'field3_recovery' => io_safe_input($config['default_group']), 'field3_recovery' => io_safe_input($config['default_criticity']),
'field4' => io_safe_input($config['default_criticity']), 'field4' => io_safe_input($config['default_owner']),
'field4_recovery' => io_safe_input($config['default_criticity']), 'field4_recovery' => io_safe_input($config['default_owner']),
'field5' => io_safe_input($config['default_owner']), 'field5' => io_safe_input($config['incident_type']),
'field5_recovery' => io_safe_input($config['default_owner']), 'field5_recovery' => io_safe_input($config['incident_type']),
'field6' => io_safe_input($config['incident_status']),
'field6_recovery' => io_safe_input($config['incident_status']),
'field7' => io_safe_input($config['incident_content']),
'field7_recovery' => io_safe_input($config['incident_content']),
], ],
['name' => io_safe_input('Create Integria IMS ticket')] ['name' => io_safe_input('Create Integria IMS ticket')]
); );
@ -324,17 +320,6 @@ $row['control'] = html_print_select(
); );
$table_cr_settings->data['custom_response_def_criticity'] = $row; $table_cr_settings->data['custom_response_def_criticity'] = $row;
// Custom response default creator.
$row = [];
$row['name'] = __('Creator');
$row['control'] = html_print_autocomplete_users_from_integria(
'default_creator',
$config['default_creator'],
true
);
$table_cr_settings->data['custom_response_def_creator'] = $row;
// Custom response default owner. // Custom response default owner.
$row = []; $row = [];
$row['name'] = __('Owner'); $row['name'] = __('Owner');

4
pandora_console/include/functions_html.php
View File

@ -3426,11 +3426,7 @@ function html_print_autocomplete_users_from_integria(
); );
html_print_input_hidden($name.'_hidden', $id_agent_module); html_print_input_hidden($name.'_hidden', $id_agent_module);
if ($disable === true) {
ui_print_help_tip(__('This value cannot be updated.'), false);
} else {
ui_print_help_tip(__('Type at least two characters to search the user.'), false); ui_print_help_tip(__('Type at least two characters to search the user.'), false);
}
$javascript_ajax_page = ui_get_full_url('ajax.php', false, false, false, false); $javascript_ajax_page = ui_get_full_url('ajax.php', false, false, false, false);
?> ?>

48
pandora_console/operation/incidents/configure_integriaims_incident.php
View File

@ -102,22 +102,6 @@ $incident_content = events_get_field_value_by_event_id($event_id, get_parameter(
$incident_title = str_replace(',', ':::', $incident_title); $incident_title = str_replace(',', ':::', $incident_title);
$incident_content = str_replace(',', ':::', $incident_content); $incident_content = str_replace(',', ':::', $incident_content);
// If incident id is specified, retrieve incident values from api to populate combos with such values.
if ($update) {
// Call Integria IMS API method to get details of an incident given its id.
$result_api_call = integria_api_call($config['integria_hostname'], $config['integria_user'], $config['integria_pass'], $config['integria_api_pass'], 'get_incident_details', [$incident_id_edit]);
// API call does not return indexes, therefore future modifications of API function in Integria IMS may lead to inconsistencies when accessing resulting array in this file.
$incident_details_separator = explode(',', $result_api_call);
$incident_details = array_map(
function ($item) {
return str_replace(':::', ',', $item);
},
$incident_details_separator
);
}
// Perform action. // Perform action.
if ($create_incident === true) { if ($create_incident === true) {
// Call Integria IMS API method to create an incident. // Call Integria IMS API method to create an incident.
@ -145,6 +129,22 @@ if ($create_incident === true) {
); );
} }
// If incident id is specified, retrieve incident values from api to populate combos with such values.
if ($update) {
// Call Integria IMS API method to get details of an incident given its id.
$result_api_call = integria_api_call($config['integria_hostname'], $config['integria_user'], $config['integria_pass'], $config['integria_api_pass'], 'get_incident_details', [$incident_id_edit]);
// API call does not return indexes, therefore future modifications of API function in Integria IMS may lead to inconsistencies when accessing resulting array in this file.
$incident_details_separator = explode(',', $result_api_call);
$incident_details = array_map(
function ($item) {
return str_replace(':::', ',', $item);
},
$incident_details_separator
);
}
// Main table. // Main table.
$table = new stdClass(); $table = new stdClass();
$table->width = '100%'; $table->width = '100%';
@ -228,14 +228,18 @@ $table->data[1][1] .= '<div class="label_select_parent">'.html_print_select(
).'</div>'; ).'</div>';
$table->data[2][1] = '<div class="label_select"><p class="input_label">'.__('Creator').': </p>'; $table->data[2][1] = '<div class="label_select"><p class="input_label">'.__('Creator').': </p>';
$table->data[2][1] .= '<div class="label_select_parent">'.html_print_autocomplete_users_from_integria( $table->data[2][1] .= '<div class="label_select_parent">'.html_print_input_text(
'creator', 'creator',
$update ? $incident_details[10] : $config['default_creator'], $config['integria_user'],
true, '',
'30', '30',
$update, 100,
true false,
).'</div>'; true,
false,
'',
'w100p'
).ui_print_help_tip(__('This field corresponds to the Integria IMS user specified in Integria IMS setup'), true).'</div>';
$table->data[1][2] = '<div class="label_select"><p class="input_label">'.__('Criticity').': </p>'; $table->data[1][2] = '<div class="label_select"><p class="input_label">'.__('Criticity').': </p>';
$table->data[1][2] .= '<div class="label_select_parent">'.html_print_select( $table->data[1][2] .= '<div class="label_select_parent">'.html_print_select(

43
pandora_console/operation/incidents/dashboard_detail_integriaims_incident.php
View File

@ -167,6 +167,8 @@ if (check_acl($config['id_user'], 0, 'IW')) {
__('File successfully added'), __('File successfully added'),
__('File could not be added') __('File could not be added')
); );
} else {
ui_print_error_message(__('File has an invalid extension'));
} }
} }
@ -258,8 +260,13 @@ if (check_acl($config['id_user'], 0, 'IW')) {
$table_files_section->data[2][0] .= '<div style="width: 100%; text-align:right;">'.html_print_submit_button(__('Upload'), 'accion', false, 'class="sub wand"', true).'</div>'; $table_files_section->data[2][0] .= '<div style="width: 100%; text-align:right;">'.html_print_submit_button(__('Upload'), 'accion', false, 'class="sub wand"', true).'</div>';
$upload_file_form = '<div><form method="post" id="file_control" enctype="multipart/form-data">'.'<h4>'.__('Add attachment').'</h4>'.html_print_table($table_files_section, true).html_print_input_hidden('upload_file', 1, true).'<h4>'.__('Attached files').'</h4>'.html_print_table($table_files, true).'</form></div>'; $upload_file_form = '<div>';
if (check_acl($config['id_user'], 0, 'IW')) {
$upload_file_form .= '<form method="post" id="file_control" enctype="multipart/form-data">'.'<h4>'.__('Add attachment').'</h4>'.html_print_table($table_files_section, true).html_print_input_hidden('upload_file', 1, true);
}
$upload_file_form .= '<h4>'.__('Attached files').'</h4>'.html_print_table($table_files, true).'</form></div>';
// Incident comments management. // Incident comments management.
$upload_comment = get_parameter('upload_comment'); $upload_comment = get_parameter('upload_comment');
@ -290,21 +297,27 @@ if (check_acl($config['id_user'], 0, 'IW')) {
$table_comments->data = []; $table_comments->data = [];
$comment_disabled = ($array_get_incidents[6] == 7);
if ($comment_disabled === true) {
$attribute = 'disabled=disabled';
}
$table_comments_section->data[0][0] = '<div class="label_select"><p class="input_label">'.__('Description').':</p>'; $table_comments_section->data[0][0] = '<div class="label_select"><p class="input_label">'.__('Description').':</p>';
$table_comments_section->data[0][0] .= html_print_textarea( $table_comments_section->data[0][0] .= html_print_textarea(
'comment_description', 'comment_description',
3, 3,
20, 20,
'', '',
'', $attribute,
true true
); );
$table_comments_section->data[1][1] .= '<div style="width: 100%; text-align:right;">'.html_print_submit_button(__('Add'), 'accion', false, 'class="sub wand"', true).'</div>'; $table_comments_section->data[1][1] .= '<div style="width: 100%; text-align:right;">'.html_print_submit_button(__('Add'), 'accion', $comment_disabled, 'class="sub wand"', true).'</div>';
// Upload comment. // Upload comment. If ticket is closed, this action cannot be performed.
if ($upload_comment) { if ($upload_comment && $array_get_incidents[6] != 7) {
$result_api_call = integria_api_call($config['integria_hostname'], $config['integria_user'], $config['integria_pass'], $config['integria_api_pass'], 'create_workunit', [$incident_id, $comment_description, '0.00', 'no', 'no', '0']); $result_api_call = integria_api_call($config['integria_hostname'], $config['integria_user'], $config['integria_pass'], $config['integria_api_pass'], 'create_workunit', [$incident_id, $comment_description, '0.00', 0, 1, '0']);
// API method returns id of new comment if success. // API method returns id of new comment if success.
$comment_added = ($result_api_call >= '0') ? true : false; $comment_added = ($result_api_call >= '0') ? true : false;
@ -330,18 +343,24 @@ if (check_acl($config['id_user'], 0, 'IW')) {
} }
} }
$upload_comment_form = ''; $comment_table = '';
if (!empty($comments)) { if (!empty($comments)) {
foreach ($comments as $key => $value) { foreach ($comments as $key => $value) {
$upload_comment_form .= '<div class="comment_title">'.$value[3].'<span>&nbspsaid&nbsp</span>'.$value[1].'<span style="float: right;">'.$value[2].'&nbspHours</span></div>'; $comment_table .= '<div class="comment_title">'.$value[3].'<span>&nbspsaid&nbsp</span>'.$value[1].'<span style="float: right;">'.$value[2].'&nbspHours</span></div>';
$upload_comment_form .= '<div class="comment_body">'.$value[4].'</div>'; $comment_table .= '<div class="comment_body">'.$value[4].'</div>';
} }
} else { } else {
$upload_comment_form = __('No comments found'); $comment_table = __('No comments found');
} }
$upload_comment_form = '<div><form method="post" id="comment_form" enctype="multipart/form-data"><h4>'.__('Add comment').'</h4>'.html_print_table($table_comments_section, true).html_print_input_hidden('upload_comment', 1, true).'</form>'.'<h4>'.__('Comments').'</h4>'.$upload_comment_form.'</div>'; $upload_comment_form = '<div>';
if (check_acl($config['id_user'], 0, 'IW')) {
$upload_comment_form .= '<form method="post" id="comment_form" enctype="multipart/form-data"><h4>'.__('Add comment').'</h4>'.html_print_table($table_comments_section, true).html_print_input_hidden('upload_comment', 1, true).'</form>';
}
$upload_comment_form .= '<h4>'.__('Comments').'</h4>'.$comment_table.'</div>';
} }
@ -420,7 +439,6 @@ $description_box = '<div class="integria_details_description">'.html_print_texta
).'</div>'; ).'</div>';
ui_toggle($description_box, __('Description'), '', '', false); ui_toggle($description_box, __('Description'), '', '', false);
if (check_acl($config['id_user'], 0, 'IW')) {
echo '<div class="ui_toggle">'; echo '<div class="ui_toggle">';
ui_toggle( ui_toggle(
$upload_file_form, $upload_file_form,
@ -446,7 +464,6 @@ if (check_acl($config['id_user'], 0, 'IW')) {
'no-border flex' 'no-border flex'
); );
echo '</div>'; echo '</div>';
}
?> ?>
<script type="text/javascript"> <script type="text/javascript">

109
pandora_server/lib/PandoraFMS/Core.pm
View File

@ -1137,7 +1137,9 @@ sub pandora_execute_action ($$$$$$$$$;$) {
load_module_macros ($module->{'module_macros'}, \%macros); load_module_macros ($module->{'module_macros'}, \%macros);
} }
# User defined alerts
#logger($pa_config, "Clean name ".$clean_name, 10);
# User defined alert
if ($action->{'internal'} == 0) { if ($action->{'internal'} == 0) {
$macros{_field1_} = subst_alert_macros ($field1, \%macros, $pa_config, $dbh, $agent, $module); $macros{_field1_} = subst_alert_macros ($field1, \%macros, $pa_config, $dbh, $agent, $module);
$macros{_field2_} = subst_alert_macros ($field2, \%macros, $pa_config, $dbh, $agent, $module); $macros{_field2_} = subst_alert_macros ($field2, \%macros, $pa_config, $dbh, $agent, $module);
@ -1442,55 +1444,70 @@ sub pandora_execute_action ($$$$$$$$$;$) {
# Integria IMS Ticket # Integria IMS Ticket
} elsif ($clean_name eq "Integria IMS Ticket") { } elsif ($clean_name eq "Integria IMS Ticket") {
my $config_api_path = pandora_get_tconfig_token ($dbh, 'integria_hostname', '');
my $config_api_pass = pandora_get_tconfig_token ($dbh, 'integria_api_pass', '');
my $config_integria_user = pandora_get_tconfig_token ($dbh, 'integria_user', '');
my $config_integria_user_pass = pandora_get_tconfig_token ($dbh, 'integria_pass', '');
$field1 = subst_alert_macros ($field1, \%macros, $pa_config, $dbh, $agent, $module); $field1 = subst_alert_macros ($field1, \%macros, $pa_config, $dbh, $agent, $module);
$field2 = subst_alert_macros ($field2, \%macros, $pa_config, $dbh, $agent, $module);
$field3 = subst_alert_macros ($field3, \%macros, $pa_config, $dbh, $agent, $module); $field3 = subst_alert_macros ($field3, \%macros, $pa_config, $dbh, $agent, $module);
$field4 = subst_alert_macros ($field4, \%macros, $pa_config, $dbh, $agent, $module);
$field5 = subst_alert_macros ($field5, \%macros, $pa_config, $dbh, $agent, $module); $field5 = subst_alert_macros ($field5, \%macros, $pa_config, $dbh, $agent, $module);
$field6 = subst_alert_macros ($field6, \%macros, $pa_config, $dbh, $agent, $module);
$field7 = subst_alert_macros ($field7, \%macros, $pa_config, $dbh, $agent, $module); $field7 = subst_alert_macros ($field7, \%macros, $pa_config, $dbh, $agent, $module);
$field8 = subst_alert_macros ($field8, \%macros, $pa_config, $dbh, $agent, $module);
$field9 = subst_alert_macros ($field9, \%macros, $pa_config, $dbh, $agent, $module);
$field10 = subst_alert_macros ($field10, \%macros, $pa_config, $dbh, $agent, $module);
# Field 1 (Integria IMS API path) # Field 1 (Integria IMS API path)
my $api_path = $field1; my $api_path = $config_api_path . "/integria/include/api.php";
# Field 2 (Integria IMS API pass) # Field 2 (Integria IMS API pass)
my $api_pass = $field2; my $api_pass = $config_api_pass;
# Field 3 (Integria IMS user) # Field 3 (Integria IMS user)
my $integria_user = $field3; my $integria_user = $config_integria_user;
# Field 4 (Integria IMS user password) # Field 4 (Integria IMS user password)
my $integria_user_pass = $field4; my $integria_user_pass = $config_integria_user_pass;
# Field 5 (Ticket name) # Field 1 (Ticket name)
my $ticket_name = $field5; my $ticket_name = safe_output($field1);
if ($ticket_name eq "") { if ($ticket_name eq "") {
$ticket_name = $pa_config->{'rb_product_name'} . " alert action created by API"; $ticket_name = $pa_config->{'rb_product_name'} . " alert action created by API";
} }
# Field 6 (Ticket group ID) # Field 2 (Ticket group ID)
my $ticket_group_id = $field6; my $ticket_group_id = $field2;
if ($ticket_group_id eq '') { if ($ticket_group_id eq '') {
$ticket_group_id = 0; $ticket_group_id = 0;
} }
# Field 7 (Ticket priority); # Field 3 (Ticket priority);
my $ticket_priority = $field7; my $ticket_priority = $field3;
if ($ticket_priority eq '') { if ($ticket_priority eq '0') {
$ticket_priority = 0; $ticket_priority = 1;
} }
# Field 8 (Ticket email) # Field 4 (Ticket owner)
my $ticket_email = $field8; my $ticket_owner = $field4;
if ($ticket_owner eq '') {
$ticket_owner = 'admin';
}
# Field 9 (Ticket owner) # Field 5 (Ticket type)
my $ticket_owner = $field9; my $ticket_type = $field5;
if ($ticket_type eq '') {
$ticket_type = 0;
}
# Field 10 (Ticket description); # Field 6 (Ticket status)
my $ticket_description = $field10; my $ticket_status = $field6;
if ($ticket_status eq '0') {
$ticket_status = 1;
}
pandora_create_integria_ticket($pa_config, $api_path, $api_pass, $integria_user, $integria_user_pass, $ticket_name, $ticket_group_id, $ticket_priority, $ticket_email, $ticket_owner, $ticket_description); # Field 7 (Ticket description);
my $ticket_description = $field7;
pandora_create_integria_ticket($pa_config, $api_path, $api_pass, $integria_user, $integria_user_pass, $ticket_name, $ticket_group_id, $ticket_priority, $ticket_owner, $ticket_type, $ticket_status, $ticket_description);
# Generate notification # Generate notification
} elsif ($clean_name eq "Generate Notification") { } elsif ($clean_name eq "Generate Notification") {
@ -5849,55 +5866,21 @@ sub pandora_edit_custom_graph ($$$$$$$$$$$) {
} }
sub pandora_create_integria_ticket ($$$$$$$$$$$) { sub pandora_create_integria_ticket ($$$$$$$$$$$) {
my ($pa_config,$api_path,$api_pass,$integria_user,$user_pass,$ticket_name,$group_id,$ticket_priority,$ticket_email,$ticket_owner,$ticket_description) = @_; my ($pa_config,$api_path,$api_pass,$integria_user,$user_pass,$ticket_name,$ticket_group_id,$ticket_priority,$ticket_owner,$ticket_type,$ticket_status,$ticket_description) = @_;
my $data_ticket; my $data_ticket;
my $call_api; my $call_api;
if ($api_path eq "") {
return 0;
}
if ($user_pass eq "") {
return 0;
}
if ($integria_user eq "") {
$integria_user = "admin";
}
if ($ticket_name eq "") {
$ticket_name = "Ticket created by " . $pa_config->{'rb_product_name'};
}
if ($group_id eq "") {
$group_id = 1;
}
if ($ticket_priority eq "") {
$ticket_priority = 1;
}
if ($ticket_owner eq "") {
$ticket_owner = "admin";
}
#~ $data_ticket = $ticket_name .
#~ "|;|" . $group_id .
#~ "|;|" . $ticket_priority .
#~ "|;|" . $ticket_description .
#~ "|;|" . #Id inventory
#~ "|;|" . #Id incident type
#~ "|;|" . $ticket_email .
#~ "|;|" . $ticket_owner .
#~ "|;|" . #Father ticket id
#~ "|;|" . #Status
#~ "|;|" . #Extra info
#~ "|;|"; #Resolution
$data_ticket = $ticket_name . $data_ticket = $ticket_name .
"|;|" . $group_id . "|;|" . $ticket_group_id .
"|;|" . $ticket_priority . "|;|" . $ticket_priority .
"|;|" . $ticket_description . "|;|" . $ticket_description .
"|;|" . "|;|" .
"|;|" . $ticket_type .
"|;|" . "|;|" .
"|;|" . $ticket_email .
"|;|" . $ticket_owner . "|;|" . $ticket_owner .
"|;|" . "|;|" .
"|;|" . '1' . "|;|" . $ticket_status .
"|;|" . "|;|" .
"|;|"; "|;|";
@ -5908,9 +5891,9 @@ sub pandora_create_integria_ticket ($$$$$$$$$$$) {
'op=create_incident&' . 'op=create_incident&' .
'params=' . $data_ticket .'&' . 'params=' . $data_ticket .'&' .
'token=|;|'; 'token=|;|';
logger($pa_config, "Integria ticket call:" . $call_api . "", 3);
my $content = get($call_api); my $content = get($call_api);
logger($pa_config, "Integria ticket res:" . $content . "", 3);
if (is_numeric($content) && $content ne "-1") { if (is_numeric($content) && $content ne "-1") {
return $content; return $content;
} }