minor fixes in integria integration
This commit is contained in:
parent
a5ea095734
commit
91f90d07d6
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@ -49,7 +49,7 @@ if (is_ajax()) {
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$has_connection = integria_api_call($config['integria_hostname'], $config['integria_user'], $config['integria_pass'], $config['integria_api_pass'], 'get_login', []);
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if ($has_connection === false) {
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if ($has_connection === false && $config['integria_enabled']) {
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ui_print_error_message(__('Integria IMS API is not reachable'));
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}
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@ -86,12 +86,10 @@ if (get_parameter('update_config', 0) == 1) {
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'talert_commands',
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[
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'name' => io_safe_input('Integria IMS Ticket'),
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'command' => io_safe_input('perl /usr/share/pandora_server/util/integria_rticket.pl -p '.$config['integria_hostname'].'/integria/include/api.php -u '.$config['integria_api_pass'].','.$config['integria_user'].','.$config['integria_pass'].' -create_ticket -name "_field1_" -desc "_field2_" -group _field3_ -priority _field4_ -owner _field5_ -type _field6_'),
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'command' => io_safe_input('Internal type'),
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'internal' => 1,
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'description' => io_safe_input('Create an incident in Integria IMS'),
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'fields_descriptions' => '["'.io_safe_input('Ticket title').'","'.io_safe_input('Ticket description').'","'.io_safe_input('Ticket group ID').'","'.io_safe_input('Ticket priority').'","'.io_safe_input('Ticket owner').'","'.io_safe_input('Ticket type').'"]',
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'fields_values' => '["'.io_safe_input($config['incident_title']).'", "'.io_safe_input($config['incident_content']).'", "'.io_safe_input($config['default_group']).'", "'.io_safe_input($config['default_criticity']).'", "'.io_safe_input($config['default_owner']).'", "'.io_safe_input($config['incident_type']).'"]',
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'fields_hidden' => '["","","","","","","","","",""]',
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'fields_descriptions' => '["'.io_safe_input('Ticket title').'","'.io_safe_input('Ticket group ID').'","'.io_safe_input('Ticket priority').'","'.io_safe_input('Ticket owner').'","'.io_safe_input('Ticket type').'","'.io_safe_input('Ticket status').'","'.io_safe_input('Ticket description').'"]',
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]
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);
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@ -99,44 +97,42 @@ if (get_parameter('update_config', 0) == 1) {
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$action_values = [
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'field1' => io_safe_input($config['incident_title']),
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'field1_recovery' => io_safe_input($config['incident_title']),
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'field2' => io_safe_input($config['incident_content']),
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'field2_recovery' => io_safe_input($config['incident_content']),
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'field3' => io_safe_input($config['default_group']),
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'field3_recovery' => io_safe_input($config['default_group']),
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'field4' => io_safe_input($config['default_criticity']),
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'field4_recovery' => io_safe_input($config['default_criticity']),
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'field5' => io_safe_input($config['default_owner']),
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'field5_recovery' => io_safe_input($config['default_owner']),
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'field2' => io_safe_input($config['default_group']),
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'field2_recovery' => io_safe_input($config['default_group']),
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'field3' => io_safe_input($config['default_criticity']),
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'field3_recovery' => io_safe_input($config['default_criticity']),
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'field4' => io_safe_input($config['default_owner']),
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'field4_recovery' => io_safe_input($config['default_owner']),
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'field5' => io_safe_input($config['incident_type']),
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'field5_recovery' => io_safe_input($config['incident_type']),
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'field6' => io_safe_input($config['incident_status']),
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'field6_recovery' => io_safe_input($config['incident_status']),
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'field7' => io_safe_input($config['incident_content']),
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'field7_recovery' => io_safe_input($config['incident_content']),
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'id_group' => 0,
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'action_threshold' => 0,
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];
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alerts_create_alert_action(io_safe_input('Create Integria IMS ticket'), $id_command_inserted, $action_values);
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} else {
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// Update 'Integria IMS Ticket' command setup when setup data is updated, user enables IntegriaIMS integration and it does exist in database.
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db_process_sql_update(
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'talert_commands',
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[
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'command' => io_safe_input('perl /usr/share/pandora_server/util/integria_rticket.pl -p '.$config['integria_hostname'].'/integria/include/api.php -u '.$config['integria_api_pass'].','.$config['integria_user'].','.$config['integria_pass'].' -create_ticket -name "_field1_" -desc "_field2_" -group _field3_ -priority _field4_ -owner _field5_ -type _field6_'),
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'fields_values' => '["'.io_safe_input($config['incident_title']).'", "'.io_safe_input($config['incident_content']).'", "'.io_safe_input($config['default_group']).'", "'.io_safe_input($config['default_criticity']).'", "'.io_safe_input($config['default_owner']).'", "'.io_safe_input($config['incident_type']).'"]',
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],
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['name' => io_safe_input('Integria IMS Ticket')]
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);
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// Update 'Create Integria IMS Ticket' action when setup data is updated, user enables IntegriaIMS integration and command does exist in database.
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db_process_sql_update(
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'talert_actions',
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[
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'field1' => io_safe_input($config['incident_title']),
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'field1_recovery' => io_safe_input($config['incident_title']),
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'field2' => io_safe_input($config['incident_content']),
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'field2_recovery' => io_safe_input($config['incident_content']),
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'field3' => io_safe_input($config['default_group']),
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'field3_recovery' => io_safe_input($config['default_group']),
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'field4' => io_safe_input($config['default_criticity']),
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'field4_recovery' => io_safe_input($config['default_criticity']),
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'field5' => io_safe_input($config['default_owner']),
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'field5_recovery' => io_safe_input($config['default_owner']),
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'field2' => io_safe_input($config['default_group']),
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'field2_recovery' => io_safe_input($config['default_group']),
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'field3' => io_safe_input($config['default_criticity']),
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'field3_recovery' => io_safe_input($config['default_criticity']),
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'field4' => io_safe_input($config['default_owner']),
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'field4_recovery' => io_safe_input($config['default_owner']),
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'field5' => io_safe_input($config['incident_type']),
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'field5_recovery' => io_safe_input($config['incident_type']),
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'field6' => io_safe_input($config['incident_status']),
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'field6_recovery' => io_safe_input($config['incident_status']),
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'field7' => io_safe_input($config['incident_content']),
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'field7_recovery' => io_safe_input($config['incident_content']),
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],
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['name' => io_safe_input('Create Integria IMS ticket')]
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);
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@ -324,17 +320,6 @@ $row['control'] = html_print_select(
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);
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$table_cr_settings->data['custom_response_def_criticity'] = $row;
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// Custom response default creator.
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$row = [];
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$row['name'] = __('Creator');
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$row['control'] = html_print_autocomplete_users_from_integria(
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'default_creator',
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$config['default_creator'],
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true
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);
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$table_cr_settings->data['custom_response_def_creator'] = $row;
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// Custom response default owner.
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$row = [];
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$row['name'] = __('Owner');
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@ -3426,11 +3426,7 @@ function html_print_autocomplete_users_from_integria(
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);
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html_print_input_hidden($name.'_hidden', $id_agent_module);
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if ($disable === true) {
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ui_print_help_tip(__('This value cannot be updated.'), false);
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} else {
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ui_print_help_tip(__('Type at least two characters to search the user.'), false);
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}
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$javascript_ajax_page = ui_get_full_url('ajax.php', false, false, false, false);
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?>
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@ -102,22 +102,6 @@ $incident_content = events_get_field_value_by_event_id($event_id, get_parameter(
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$incident_title = str_replace(',', ':::', $incident_title);
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$incident_content = str_replace(',', ':::', $incident_content);
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// If incident id is specified, retrieve incident values from api to populate combos with such values.
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if ($update) {
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// Call Integria IMS API method to get details of an incident given its id.
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$result_api_call = integria_api_call($config['integria_hostname'], $config['integria_user'], $config['integria_pass'], $config['integria_api_pass'], 'get_incident_details', [$incident_id_edit]);
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// API call does not return indexes, therefore future modifications of API function in Integria IMS may lead to inconsistencies when accessing resulting array in this file.
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$incident_details_separator = explode(',', $result_api_call);
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$incident_details = array_map(
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function ($item) {
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return str_replace(':::', ',', $item);
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},
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$incident_details_separator
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);
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}
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// Perform action.
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if ($create_incident === true) {
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// Call Integria IMS API method to create an incident.
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@ -145,6 +129,22 @@ if ($create_incident === true) {
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);
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}
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// If incident id is specified, retrieve incident values from api to populate combos with such values.
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if ($update) {
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// Call Integria IMS API method to get details of an incident given its id.
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$result_api_call = integria_api_call($config['integria_hostname'], $config['integria_user'], $config['integria_pass'], $config['integria_api_pass'], 'get_incident_details', [$incident_id_edit]);
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// API call does not return indexes, therefore future modifications of API function in Integria IMS may lead to inconsistencies when accessing resulting array in this file.
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$incident_details_separator = explode(',', $result_api_call);
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$incident_details = array_map(
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function ($item) {
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return str_replace(':::', ',', $item);
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},
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$incident_details_separator
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);
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}
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// Main table.
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$table = new stdClass();
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$table->width = '100%';
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@ -228,14 +228,18 @@ $table->data[1][1] .= '<div class="label_select_parent">'.html_print_select(
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).'</div>';
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$table->data[2][1] = '<div class="label_select"><p class="input_label">'.__('Creator').': </p>';
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$table->data[2][1] .= '<div class="label_select_parent">'.html_print_autocomplete_users_from_integria(
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$table->data[2][1] .= '<div class="label_select_parent">'.html_print_input_text(
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'creator',
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$update ? $incident_details[10] : $config['default_creator'],
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true,
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$config['integria_user'],
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'',
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'30',
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$update,
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true
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).'</div>';
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100,
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false,
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true,
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false,
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'',
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'w100p'
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).ui_print_help_tip(__('This field corresponds to the Integria IMS user specified in Integria IMS setup'), true).'</div>';
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$table->data[1][2] = '<div class="label_select"><p class="input_label">'.__('Criticity').': </p>';
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$table->data[1][2] .= '<div class="label_select_parent">'.html_print_select(
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@ -167,6 +167,8 @@ if (check_acl($config['id_user'], 0, 'IW')) {
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__('File successfully added'),
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__('File could not be added')
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);
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} else {
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ui_print_error_message(__('File has an invalid extension'));
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}
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}
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@ -258,8 +260,13 @@ if (check_acl($config['id_user'], 0, 'IW')) {
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$table_files_section->data[2][0] .= '<div style="width: 100%; text-align:right;">'.html_print_submit_button(__('Upload'), 'accion', false, 'class="sub wand"', true).'</div>';
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$upload_file_form = '<div><form method="post" id="file_control" enctype="multipart/form-data">'.'<h4>'.__('Add attachment').'</h4>'.html_print_table($table_files_section, true).html_print_input_hidden('upload_file', 1, true).'<h4>'.__('Attached files').'</h4>'.html_print_table($table_files, true).'</form></div>';
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$upload_file_form = '<div>';
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if (check_acl($config['id_user'], 0, 'IW')) {
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$upload_file_form .= '<form method="post" id="file_control" enctype="multipart/form-data">'.'<h4>'.__('Add attachment').'</h4>'.html_print_table($table_files_section, true).html_print_input_hidden('upload_file', 1, true);
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}
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$upload_file_form .= '<h4>'.__('Attached files').'</h4>'.html_print_table($table_files, true).'</form></div>';
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// Incident comments management.
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$upload_comment = get_parameter('upload_comment');
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@ -290,21 +297,27 @@ if (check_acl($config['id_user'], 0, 'IW')) {
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$table_comments->data = [];
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$comment_disabled = ($array_get_incidents[6] == 7);
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if ($comment_disabled === true) {
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$attribute = 'disabled=disabled';
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}
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$table_comments_section->data[0][0] = '<div class="label_select"><p class="input_label">'.__('Description').':</p>';
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$table_comments_section->data[0][0] .= html_print_textarea(
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'comment_description',
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3,
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20,
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'',
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'',
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$attribute,
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true
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);
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$table_comments_section->data[1][1] .= '<div style="width: 100%; text-align:right;">'.html_print_submit_button(__('Add'), 'accion', false, 'class="sub wand"', true).'</div>';
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$table_comments_section->data[1][1] .= '<div style="width: 100%; text-align:right;">'.html_print_submit_button(__('Add'), 'accion', $comment_disabled, 'class="sub wand"', true).'</div>';
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// Upload comment.
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if ($upload_comment) {
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$result_api_call = integria_api_call($config['integria_hostname'], $config['integria_user'], $config['integria_pass'], $config['integria_api_pass'], 'create_workunit', [$incident_id, $comment_description, '0.00', 'no', 'no', '0']);
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// Upload comment. If ticket is closed, this action cannot be performed.
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if ($upload_comment && $array_get_incidents[6] != 7) {
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$result_api_call = integria_api_call($config['integria_hostname'], $config['integria_user'], $config['integria_pass'], $config['integria_api_pass'], 'create_workunit', [$incident_id, $comment_description, '0.00', 0, 1, '0']);
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// API method returns id of new comment if success.
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$comment_added = ($result_api_call >= '0') ? true : false;
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@ -330,18 +343,24 @@ if (check_acl($config['id_user'], 0, 'IW')) {
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}
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}
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$upload_comment_form = '';
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$comment_table = '';
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if (!empty($comments)) {
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foreach ($comments as $key => $value) {
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$upload_comment_form .= '<div class="comment_title">'.$value[3].'<span> said </span>'.$value[1].'<span style="float: right;">'.$value[2].' Hours</span></div>';
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$upload_comment_form .= '<div class="comment_body">'.$value[4].'</div>';
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$comment_table .= '<div class="comment_title">'.$value[3].'<span> said </span>'.$value[1].'<span style="float: right;">'.$value[2].' Hours</span></div>';
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$comment_table .= '<div class="comment_body">'.$value[4].'</div>';
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}
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} else {
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$upload_comment_form = __('No comments found');
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$comment_table = __('No comments found');
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}
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$upload_comment_form = '<div><form method="post" id="comment_form" enctype="multipart/form-data"><h4>'.__('Add comment').'</h4>'.html_print_table($table_comments_section, true).html_print_input_hidden('upload_comment', 1, true).'</form>'.'<h4>'.__('Comments').'</h4>'.$upload_comment_form.'</div>';
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$upload_comment_form = '<div>';
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if (check_acl($config['id_user'], 0, 'IW')) {
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$upload_comment_form .= '<form method="post" id="comment_form" enctype="multipart/form-data"><h4>'.__('Add comment').'</h4>'.html_print_table($table_comments_section, true).html_print_input_hidden('upload_comment', 1, true).'</form>';
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}
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$upload_comment_form .= '<h4>'.__('Comments').'</h4>'.$comment_table.'</div>';
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}
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@ -420,9 +439,8 @@ $description_box = '<div class="integria_details_description">'.html_print_texta
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).'</div>';
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ui_toggle($description_box, __('Description'), '', '', false);
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if (check_acl($config['id_user'], 0, 'IW')) {
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echo '<div class="ui_toggle">';
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ui_toggle(
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echo '<div class="ui_toggle">';
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ui_toggle(
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$upload_file_form,
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__('Attached files'),
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'',
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@ -431,11 +449,11 @@ if (check_acl($config['id_user'], 0, 'IW')) {
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false,
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'white_box white_box_opened',
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'no-border flex'
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);
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echo '</div>';
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);
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echo '</div>';
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echo '<div class="ui_toggle">';
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ui_toggle(
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echo '<div class="ui_toggle">';
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ui_toggle(
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$upload_comment_form,
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__('Comments'),
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'',
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@ -444,9 +462,8 @@ if (check_acl($config['id_user'], 0, 'IW')) {
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false,
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'white_box white_box_opened',
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'no-border flex'
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);
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echo '</div>';
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}
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);
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echo '</div>';
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?>
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<script type="text/javascript">
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@ -1137,7 +1137,9 @@ sub pandora_execute_action ($$$$$$$$$;$) {
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load_module_macros ($module->{'module_macros'}, \%macros);
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}
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# User defined alerts
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#logger($pa_config, "Clean name ".$clean_name, 10);
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# User defined alert
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if ($action->{'internal'} == 0) {
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$macros{_field1_} = subst_alert_macros ($field1, \%macros, $pa_config, $dbh, $agent, $module);
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$macros{_field2_} = subst_alert_macros ($field2, \%macros, $pa_config, $dbh, $agent, $module);
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@ -1442,55 +1444,70 @@ sub pandora_execute_action ($$$$$$$$$;$) {
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# Integria IMS Ticket
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} elsif ($clean_name eq "Integria IMS Ticket") {
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my $config_api_path = pandora_get_tconfig_token ($dbh, 'integria_hostname', '');
|
||||
my $config_api_pass = pandora_get_tconfig_token ($dbh, 'integria_api_pass', '');
|
||||
my $config_integria_user = pandora_get_tconfig_token ($dbh, 'integria_user', '');
|
||||
my $config_integria_user_pass = pandora_get_tconfig_token ($dbh, 'integria_pass', '');
|
||||
$field1 = subst_alert_macros ($field1, \%macros, $pa_config, $dbh, $agent, $module);
|
||||
$field2 = subst_alert_macros ($field2, \%macros, $pa_config, $dbh, $agent, $module);
|
||||
$field3 = subst_alert_macros ($field3, \%macros, $pa_config, $dbh, $agent, $module);
|
||||
$field4 = subst_alert_macros ($field4, \%macros, $pa_config, $dbh, $agent, $module);
|
||||
$field5 = subst_alert_macros ($field5, \%macros, $pa_config, $dbh, $agent, $module);
|
||||
$field6 = subst_alert_macros ($field6, \%macros, $pa_config, $dbh, $agent, $module);
|
||||
$field7 = subst_alert_macros ($field7, \%macros, $pa_config, $dbh, $agent, $module);
|
||||
$field8 = subst_alert_macros ($field8, \%macros, $pa_config, $dbh, $agent, $module);
|
||||
$field9 = subst_alert_macros ($field9, \%macros, $pa_config, $dbh, $agent, $module);
|
||||
$field10 = subst_alert_macros ($field10, \%macros, $pa_config, $dbh, $agent, $module);
|
||||
|
||||
# Field 1 (Integria IMS API path)
|
||||
my $api_path = $field1;
|
||||
my $api_path = $config_api_path . "/integria/include/api.php";
|
||||
|
||||
# Field 2 (Integria IMS API pass)
|
||||
my $api_pass = $field2;
|
||||
my $api_pass = $config_api_pass;
|
||||
|
||||
# Field 3 (Integria IMS user)
|
||||
my $integria_user = $field3;
|
||||
my $integria_user = $config_integria_user;
|
||||
|
||||
# Field 4 (Integria IMS user password)
|
||||
my $integria_user_pass = $field4;
|
||||
my $integria_user_pass = $config_integria_user_pass;
|
||||
|
||||
# Field 5 (Ticket name)
|
||||
my $ticket_name = $field5;
|
||||
# Field 1 (Ticket name)
|
||||
my $ticket_name = safe_output($field1);
|
||||
if ($ticket_name eq "") {
|
||||
$ticket_name = $pa_config->{'rb_product_name'} . " alert action created by API";
|
||||
}
|
||||
|
||||
# Field 6 (Ticket group ID)
|
||||
my $ticket_group_id = $field6;
|
||||
# Field 2 (Ticket group ID)
|
||||
my $ticket_group_id = $field2;
|
||||
if ($ticket_group_id eq '') {
|
||||
$ticket_group_id = 0;
|
||||
}
|
||||
|
||||
# Field 7 (Ticket priority);
|
||||
my $ticket_priority = $field7;
|
||||
if ($ticket_priority eq '') {
|
||||
$ticket_priority = 0;
|
||||
# Field 3 (Ticket priority);
|
||||
my $ticket_priority = $field3;
|
||||
if ($ticket_priority eq '0') {
|
||||
$ticket_priority = 1;
|
||||
}
|
||||
|
||||
# Field 8 (Ticket email)
|
||||
my $ticket_email = $field8;
|
||||
# Field 4 (Ticket owner)
|
||||
my $ticket_owner = $field4;
|
||||
if ($ticket_owner eq '') {
|
||||
$ticket_owner = 'admin';
|
||||
}
|
||||
|
||||
# Field 9 (Ticket owner)
|
||||
my $ticket_owner = $field9;
|
||||
# Field 5 (Ticket type)
|
||||
my $ticket_type = $field5;
|
||||
if ($ticket_type eq '') {
|
||||
$ticket_type = 0;
|
||||
}
|
||||
|
||||
# Field 10 (Ticket description);
|
||||
my $ticket_description = $field10;
|
||||
# Field 6 (Ticket status)
|
||||
my $ticket_status = $field6;
|
||||
if ($ticket_status eq '0') {
|
||||
$ticket_status = 1;
|
||||
}
|
||||
|
||||
pandora_create_integria_ticket($pa_config, $api_path, $api_pass, $integria_user, $integria_user_pass, $ticket_name, $ticket_group_id, $ticket_priority, $ticket_email, $ticket_owner, $ticket_description);
|
||||
# Field 7 (Ticket description);
|
||||
my $ticket_description = $field7;
|
||||
|
||||
pandora_create_integria_ticket($pa_config, $api_path, $api_pass, $integria_user, $integria_user_pass, $ticket_name, $ticket_group_id, $ticket_priority, $ticket_owner, $ticket_type, $ticket_status, $ticket_description);
|
||||
|
||||
# Generate notification
|
||||
} elsif ($clean_name eq "Generate Notification") {
|
||||
|
@ -5849,55 +5866,21 @@ sub pandora_edit_custom_graph ($$$$$$$$$$$) {
|
|||
}
|
||||
|
||||
sub pandora_create_integria_ticket ($$$$$$$$$$$) {
|
||||
my ($pa_config,$api_path,$api_pass,$integria_user,$user_pass,$ticket_name,$group_id,$ticket_priority,$ticket_email,$ticket_owner,$ticket_description) = @_;
|
||||
my ($pa_config,$api_path,$api_pass,$integria_user,$user_pass,$ticket_name,$ticket_group_id,$ticket_priority,$ticket_owner,$ticket_type,$ticket_status,$ticket_description) = @_;
|
||||
|
||||
my $data_ticket;
|
||||
my $call_api;
|
||||
|
||||
if ($api_path eq "") {
|
||||
return 0;
|
||||
}
|
||||
if ($user_pass eq "") {
|
||||
return 0;
|
||||
}
|
||||
if ($integria_user eq "") {
|
||||
$integria_user = "admin";
|
||||
}
|
||||
if ($ticket_name eq "") {
|
||||
$ticket_name = "Ticket created by " . $pa_config->{'rb_product_name'};
|
||||
}
|
||||
if ($group_id eq "") {
|
||||
$group_id = 1;
|
||||
}
|
||||
if ($ticket_priority eq "") {
|
||||
$ticket_priority = 1;
|
||||
}
|
||||
if ($ticket_owner eq "") {
|
||||
$ticket_owner = "admin";
|
||||
}
|
||||
|
||||
#~ $data_ticket = $ticket_name .
|
||||
#~ "|;|" . $group_id .
|
||||
#~ "|;|" . $ticket_priority .
|
||||
#~ "|;|" . $ticket_description .
|
||||
#~ "|;|" . #Id inventory
|
||||
#~ "|;|" . #Id incident type
|
||||
#~ "|;|" . $ticket_email .
|
||||
#~ "|;|" . $ticket_owner .
|
||||
#~ "|;|" . #Father ticket id
|
||||
#~ "|;|" . #Status
|
||||
#~ "|;|" . #Extra info
|
||||
#~ "|;|"; #Resolution
|
||||
$data_ticket = $ticket_name .
|
||||
"|;|" . $group_id .
|
||||
"|;|" . $ticket_group_id .
|
||||
"|;|" . $ticket_priority .
|
||||
"|;|" . $ticket_description .
|
||||
"|;|" .
|
||||
"|;|" . $ticket_type .
|
||||
"|;|" .
|
||||
"|;|" . $ticket_email .
|
||||
"|;|" . $ticket_owner .
|
||||
"|;|" .
|
||||
"|;|" . '1' .
|
||||
"|;|" . $ticket_status .
|
||||
"|;|" .
|
||||
"|;|";
|
||||
|
||||
|
@ -5908,9 +5891,9 @@ sub pandora_create_integria_ticket ($$$$$$$$$$$) {
|
|||
'op=create_incident&' .
|
||||
'params=' . $data_ticket .'&' .
|
||||
'token=|;|';
|
||||
logger($pa_config, "Integria ticket call:" . $call_api . "", 3);
|
||||
|
||||
my $content = get($call_api);
|
||||
logger($pa_config, "Integria ticket res:" . $content . "", 3);
|
||||
|
||||
if (is_numeric($content) && $content ne "-1") {
|
||||
return $content;
|
||||
}
|
||||
|
|
Loading…
Reference in New Issue